Novotel Cairo Airport

The staff was nice and checking out and in was smooth. The room had mold in the bathroom and it’s easy to see that the floor hasn’t been cleaned, as there were excess hair from the previous person.

Typical upscale airport hotel. Good Buffet breakfast. Parking is NOT free as they charged us 80 Egyptian Pounds to park for 1 hour to unload our baggage. Sign said 200EP ($4) to park overnight. Wifi is nearly useless - both in the lobby area and in our smallish room. Smoking allowed in the lobby area. Frequent free airport shuttle van very convenient.

1. The staff where extremely unfriendly and rude. 2. The staff at reception had a dont care attitude towards clients. 3. The rooms and corridors smelled like feet!! 4. The hot water was not hot it was barely luke warm 5. I sent laundry and asked that it be delivered in the night on the same day, but I only got it the next morning(when I was due to fly out). Further my laundry was mixed with another rooms laundry. 6. When i called reception to complain instead of hearing my complaints they put me through to laundry department who dont understand english. 7. Staff dont know english. 8. We did not get any assistance from the bell boys on both our checking in and checkout 9. I booked 3 rooms with the hotel, I asked that the rooms be near the lifts and reception because my mother struggles to walk, but we received all 3 rooms far from the lifts and reception. 10. Your staffs attitude is pathetic. 11. I paid for a 4 star accommodation this was more like a 1 star. 12. We dont drink alcohol and when we ordered at the restuarant we were charged a fee because we didnt order any alcoholic drinks yet we ate there and ordered so many non alcoholic drinks. I found this charge to be ridiculous because i still ate there so it wasnt as if i didnt spend any money there. They also charged an entertainment fee which i didnt even watch while sitting and eating. I am so so dissapointed with their service and as a member of their Accor group i dont think this service is acceptable!!!

Great hotel, close to the airport. Staff us really helpful. We got in very late and you just WhatsApp the hotel and they send a shuttle. Runs every 30 minutes. They offer an incredible dinner as well. Rooms are small but very clean and AC is running well.

Don’t count on the shuttle from the airport to the hotel. Either pick up is after 90 minutes or they don’t even bother to pick you up. Stay at the Le Passage Cairo Hotel which is situated next door.