Name: Novotel Cairo Airport
Address: Cairo Airport Road, Sheraton Al Matar, Cairo, Egypt, Cairo, Cairo Governorate, Egypt
Rating: 7.35

What guests think

At Novotel Cairo Airport, travellers highlight the handy airport location with a free shuttle and amenities like pools and a gym, making it convenient for short stopovers, though shuttle pickup and communication can sometimes be confusing or delayed.

Room quality and cleanliness are mixed: some find them clean and comfortable, but many mention dated decor, smoke smells, maintenance issues, and noise from thin walls or events. Service feedback varies widely, from friendly, efficient staff to slow check-in, unanswered phones, and occasional room or shuttle mishaps; Wi-Fi is frequently unreliable. Breakfast is often praised, while other dining options and room service are inconsistent in speed and quality. Expect a practical transit stop rather than a polished city stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pool and gym are available, and the free airport shuttle is convenient, but pickup/signage and timing are often confusing or delayed.

Related guest reviews

10

Lois

Jul 12, 2024

·

Stayed 1 night

The Novotel exceeded our expectations. Everything seemed very high-quality and high class, and we were treated with the upmost of respect. It was very easy to get to with the free airport shuttle bus Or an overhead skytrain. The included breakfast is absolutely incredible, I would go there simply for the breakfast! They also have 2 Awesome swimming pools And very friendly staff. We were even invited to return at the end of our Egypt trip to spend a few hours there on the way back to the airport if we needed to. Highly recommended if you want a hustle and hassle free way to start and or end your trip, Because believe me, you’ll need it.

8

John Gill

Feb 1, 2026

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Stayed 1 night

My room was excellent - very clean and comfortable. The hotel is conveniently located by the airport and provided a shuttle every half-hour which makes it so easy to make those early morning flights.

4

Rachel

Oct 20, 2025

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Stayed 1 night

I called the day before my check in go confirm if they have a shuttle. I was told yes, and to call when I arrive to book a pickup. I called when I arrived and was told the shuttle was coming and they were told what I was wearing. The shuttle arrived 30 minutes later and drove right by me. I called and was assured they would be there in 5 minutes. 30 minutes went by and nobody came. I had to take an Uber, and ended up waiting 1 hour at the airport, and the hotel is 5 minutes from the airport. I arrived after 10pm and wasn’t able to use the gym because it was closed. It didn’t open up again until 8:30 and I needed to be at the airport for 7AM. What use is a gym at an airport hotel if they are closed from 10pm to 8:30am. The front desk staff gave me a voucher for a drink to say sorry. The room was really clean and the air conditioning was great. If you need a bed and that’s it, this place is fine. Anything beyond that, I would pass.

10

Charlyn

Sep 4, 2024

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Stayed 2 nights

I love the fact that it’s close to the airport.. there’s a shuttle that dropped me off the airport.. I took the taxi to go over which wasn’t that bad . The facility is very clean and very lively.. 2 pools and 3 restaurants and a cafe inside the hotel. Love it

6

Purnaacchandra

Feb 12, 2025

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Stayed 1 night

When one takes shower the water comes out forms big puddles over the years it has damages the door and frame, the management should address it. The gym is so old and opens at 10 am! The shuttle will stop very far from the door u will be dragging your luggage through rough road after you do all the work the staff smartly shows up to help!

10

Stewart

Jan 13, 2024

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Stayed 1 night

This is a large airport hotel with all the facilities one could hope for. The lobby was busy at all times but there was always someone around to answer questions. There are several restaurants adjacent to the lobby and 2 outdoor pools. Our room was typical with 2 twin beds even though we were told we would have one larger bed. The beds were comfortable. The bathroom was a decent size. The holel offered a free shuttle service to/from the airport.

10

Laura

Oct 18, 2025

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Stayed 2 nights

Staff was amazingly hard working and helpful. They saw needs before I had to ask. Relaxing by the pool. Glad to have a gym.

10

Ki Chul

Nov 26, 2023

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Stayed 1 night

airport shuttle service was available every 30 minutes.

10

Wail

Jan 7, 2026

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Stayed 1 night

A nice hotel. We have not tried their food this time, but it was excellent in previous visits. The restaurant by the pool did not seem to have a specific well-defined schedule. Would be nice to improve on this one. Staff are generally friendly and professional.

8

Martha

Jan 14, 2023

·

Stayed 19,366 nights

The hotel needs more day to day maintenance BUT you can't beat it for location and the great shuttle service to Cairo Intl Airport

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Cleanliness

Feedback is inconsistent: some rooms are spotless, yet many report dirty carpets or bathrooms, smoke smells, and missing towels or supplies.

Related guest reviews

6

Dinna

Feb 6, 2026

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Stayed 1 night

Dated room. Bathroom was dirty. Close to the airport.

6

MIGUEL

Sep 16, 2025

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Stayed 2 nights

The bedrooms are quite unclean and very smelly. They have a rug that not been cleaned in years. The aesthetic of the hotel are lovely but that’s about it all.

8

John Gill

Feb 1, 2026

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Stayed 1 night

My room was excellent - very clean and comfortable. The hotel is conveniently located by the airport and provided a shuttle every half-hour which makes it so easy to make those early morning flights.

6

Mia

Dec 12, 2025

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Stayed 1 night

Cleaness in room. Dirty carpets and seems it had not been vacumed. Serve at bar very slow regardless few servers being available and hamburgues dish was nothing like the one advertised.

6

Ken

Jan 17, 2026

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Stayed 1 night

Room was not very clean, stains on the floor, rust around shower base. Only one set of towels for the two of us. Checkin was OK.

2

nicco

Nov 21, 2025

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Stayed 1 night

The Mattress, blanket and pillows were old and smelly, covered with fresh sheets and cases, still the bad odour was coming through, And there was loads hair all over I only slept there for about 4 hours in the hotel room because I had another flight to catch and was hoping not to become sick It looked good in the pictures when I booked it online best to let people know that they get a smelly beds in a good looking hotel. I will rather sleep on a bench in the airport next time for 4 hours than paying for a smelly dirty hotel I do Not recommend this hotel even to my enemies.

10

Mark

Oct 30, 2025

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Stayed 1 night

Room was spotless breakfast buffet had a great variety of foods. Pickup and return to airport was fast and helpful.

8

Greg

Oct 28, 2025

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Stayed 1 night

The room just felt dirty! There was hair in the bathroom and I’m not sure if they even changed the sheets

6

lucia

Apr 7, 2025

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Stayed 1 night

Okay service. Dirty room

10

michele

Nov 15, 2025

·

Stayed 1 night

The room was very clean and all the staff very polite

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Rooms

Rooms suit short stays with comfortable beds, but many feel dated or small, suffer from hall or event noise, and have occasional AC or drainage issues; Wi-Fi is often weak.

Related guest reviews

8

Heather

Aug 27, 2024

·

Stayed 1 night

Nice hotel at airport. WiFi is terrible.

6

Rajiv

Jun 2, 2025

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Stayed 1 night

The location is good, very close to the airport. Free shuttle to the airport. The rooms are very old and sofa in the room needs a revamp as it looks quite dirty. The beds and pillows are ok, not the most comfortable. The room is very tight. Its ok if you have one night for a limited hours before a flight but not for anything more than that. Whilst we were told the shuttle is 24 hrs we had to wait for a long time and make several visits to the front desk to ask where the shuttle was! Looks like they call the driver once people have come down for the shuttle!! So plan in advance and dont leave it to too late!

8

Courteney

Jan 20, 2026

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Stayed 1 night

The room was a little dated, but comfortable nonetheless. We enjoyed dinner in the Italian restaurant and the breakfast buffet. The location is convenient to the airport.

6

Eliane

Nov 16, 2025

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Stayed 1 night

Long wait time to check in, staff not very proficient at multitasking. Hotel was very noisy I was on the second floor and could hear the party on the first floor, other tenants were very loud after midnight, did not get a good sleep. I booked a superior room with a double bed, I was given a room with 2 twin beds without informing me; I was told there is no rooms.

4

Sylvia

Jun 9, 2025

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Stayed 2 nights

Housekeeping needs a lot of improvement , also WIFI is useless, you cannot do anything with it. Poor communication, sent multiple messages through expedia to the hotel and they never replied. Rooms are too small. Some of the staff are really rude specially at the restaurant. The only good thing about it is the airport shuttle.

4

sami

Oct 27, 2025

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Stayed 1 night

Il y’a avait une fête avec Life band juste en face de ma chambre jusqu’à 1130 pm je ne pouvais pas dormir le second jour je dois me lever tôt pour aller à l’aéroport

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6

Ossama

Jan 19, 2025

·

Stayed 1 night

Close to airport is positive. Property is dated and not looked after properly. Toilet papers holder is broken, so rolls left on the water tank. Securtity interior lock is not aligned properly. It appears the room was occupied by smokers earlier.

4

KENJI

Oct 30, 2025

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Stayed 2 nights

Room: so noise, no hot water for the shower.

6

Markus

Oct 22, 2024

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Stayed 1 night

Das Hotel ist gut gelegen, von der Umgebung auch nicht so laut. Frühstück ist durchwachsen. Großer Nachteil ist dass die Zimmer sehr Lärmrdurchlässig sind.

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8

Haralambos

Oct 17, 2025

·

Stayed 2 nights

The property is next to the airport which makes it very convenient if you have a very early morning flight. The rooms were comfortable. I did not necessarily enjoy a carpeted room due to my allergies but was ok for 1 day. The building itself is a bit outdated.

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Service

Staff impressions range from friendly and helpful to slow and unresponsive; check-in can be lengthy, phones go unanswered, and shuttle coordination or room allocation errors occur.

Related guest reviews

10

Ahmed

Aug 3, 2025

·

Stayed 10 nights

Excellent staff, very helpful.

4

david

Dec 26, 2024

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Stayed 1 night

Customer service from staff was very poor. Rude and unattentive to queries. Arrived well past check in time and was made to wait for a room for over 40 minutes. When finally allocated a room, was placed on the ground floor next to staff room with loud noises at early hours of the morning. Would definetly not recommend this hotel.

6

Kwanhathai

Apr 10, 2023

·

Stayed 1 night

Reception doesn't like to pick up the phone. We called almost 50 times to get to the reception to ask about the shuttle service. Even after we got to the reception, we were told to call that same number when we arrive to get the shuttle to pick up. Little that we know that shuttle runs on schedule every 30 minutes. So when we arrived, we called about 20 times to get through the line only to be given wrong info again that we had to call 15 minutes ahead to get the shuttle. There should be a clear message on the website, or hotels.com, or any sites providing info about the shuttle schedule so people don't have to call the number that no on respond and have to pay for international call. The hotel receptionist should be trained to give us the right info instead of sending us in a loop. At the end we were scammed at the airport by some gov. official pretended to help us call the hotel driver and ask for tip, while the shuttle eventually showed up and the driver told us about the schedule. Otherwise, check in process was slow and inefficient. there were smokers in the lobby. Not a good experience for Novotel brand

2

Jorge

Dec 8, 2025

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Stayed 1 night

Called twice, waited 3 hours, shuttle never arrived, when we arrived to the hotel, we saw 5 shuttle vans just parked there

4

Adrian

Oct 2, 2023

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Stayed 1 night

Check-in took far too long as the receptionist (Mostafa) served other people at the same time as checking me in. I was given a room which was already occupied and when I open the door to the room at 01:00 the poor lady in the room must have been terrified. I was offered no apology when I returned to reception to request a new room. I had to ask for an apology which was not given with any sincerity. Room was 25.5°c when I finally got there. It took 30 mins for the aircon to cool it sufficiently for me to get to sleep. Not a good experience.

10

jose L

May 28, 2025

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Stayed 1 night

Lobby staff and reception were very welcoming. Check in was quick and easy, room was modern and very clean.Bed was soft and comfortable. Unfortunately it was a short stay but definitely would recommend this hotel,its about 7 min from airport very which is very convenient

2

yoshiki

Dec 18, 2022

·

Stayed 19,338 nights

Front desk staffs are worst. I had been waiting at least 30 minutes more than 3 times. I can't believe them.

2

kristoffer

Mar 14, 2023

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Stayed 1 night

Prebooked air port transfer never came. Called driver 6 times and reply was "2 minutes away" After 1 hour of waiting I took a cab instead. Reception staff uninterested in service. Seemed uninterested in everything.

2

Edi

Nov 5, 2025

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Stayed 1 night

The staff was rude, and non communicative. They gave us a room key for a room that was occupied and we walked in on people, we felt horrible to intrude like that. The staff didn’t even acknowledge it when we came back to the front desk and let them know they gave us an occupied room. They just walked away and came back to type on their computer for 20mins with no updates. They offered a different room with too little beds for our group. After another while they gave us the proper room. The “non-smoking” floor corridor was filled with smoke and stank of cigarettes. This was only for a one night stay before a flight but I would not do it again.

10

Francis

Jun 10, 2025

·

Stayed 1 night

Friendly Efficient Staff

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Location

Right by Cairo Airport and ideal for early or late flights; less convenient for visiting downtown attractions.

Related guest reviews

10

ELOM

Jun 15, 2024

·

Stayed 12 nights

Location, Location and Location was excellent. The entire Staff from front office through the Restaurant to the. Room cleaning were excellent and good people. I really had a good time and will surely visit in the future again.

10

Haiping

Nov 24, 2024

·

Stayed 1 night

Close to airport, free airport shuttle.

8

Amber

Oct 8, 2025

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Stayed 1 night

This was a safe, welcoming and budget friendly option near Cairo airport. Staff were warm and responsive, and the room was clean and comfortable. It's not luxury but if you're wondering if it's a safe and comfy option at a budget-friendly price-point, I'd say it is.

10

Emad

Nov 22, 2024

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Stayed 1 night

Very convenient location for Cairo airport

10

Roger

May 3, 2024

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Stayed 1 night

Rooms were clean and the property was super nice! Loved the shuttle service to/from the airport and the bathroom was very modern!

10

Sarah

Nov 13, 2025

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Stayed 1 night

Very nice place, esp so close to the airport!

10

Rosalind

Sep 20, 2025

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Stayed 1 night

A great hotel right next to the airport if you’re looking for it

10

Ken

Jul 26, 2025

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Stayed 1 night

Stayed for one night before a connecting flight back to the US and was pleasantly surprised by how nice and relaxed this hotel was. Had great amenities, options for dining, very close to the airport with a shuttle provided to and from. While it may not be the best to stay at if you want the action of the city, I would highly recommend it if you want to be close to the airport and want a quality stay for the price.

8

Haralambos

Oct 17, 2025

·

Stayed 2 nights

The property is next to the airport which makes it very convenient if you have a very early morning flight. The rooms were comfortable. I did not necessarily enjoy a carpeted room due to my allergies but was ok for 1 day. The building itself is a bit outdated.

6

James

Oct 17, 2025

·

Stayed 2 nights

Did not allow early check in. As plus though, held bags till check in. Some staff friendly and helpful, others were not. Inconsistent service. Very inconvenient location for attractions but convenient for the airport.

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Dining

Breakfast buffet receives frequent praise, while other restaurants and room service draw mixed comments for quality, value, and speed.

Related guest reviews

8

matthew

May 30, 2023

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Stayed 1 night

Hotel room was nice, staff was friendly. Transportation to and from the airport is complimentary and very convenient. Check in was easy. Only downside is the food.

10

Ade

Jul 16, 2025

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Stayed 1 night

9.5/10. Was well taken care off during my short stay. I arrived at the hotel early hours of the morning and the staff were cheery and happy which I love to see. I requested a late checkout as I arrived later than expected and the wonderful man checking me in didn't bat an eye and said it's done. Amazing! Breakfast was amazing, a buffet with a wide range, there's something for everyone. The room is compact but has everything you'd need, modern in design. The grounds are lovely and large. The gym well equipped. The free shuttle was a great perk, leaving every 30mins and running 24hrs a day. The one negative I have is this; when I was at the airport it wasn't easy to find where the shuttle location was not was there a schedule as to when the shuttle departs. I tried to call the hotel for guidance but no-one picked up. Arriving at 04:00 and being met with unscrupulous taxi drivers who lied about the shuttle being closed and charging extortionate prices for a 5mins journey. Eventually found the shuttle location and arrived quickly at the hotel.

10

Farouk

Nov 30, 2024

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Stayed 1 night

The breakfast restaurant was great with so many options and excellent service and pleasant staff.

4

Natasha

Oct 17, 2025

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Stayed 2 nights

Front desk was not informative or helpful on arrival. Had to search for an staff member to get the wifi, laundry service had poor communication. Food option limited, the non smoking dining table was so low for eating a meal, but the staff in that area(bar) were great.

8

Courteney

Jan 20, 2026

·

Stayed 1 night

The room was a little dated, but comfortable nonetheless. We enjoyed dinner in the Italian restaurant and the breakfast buffet. The location is convenient to the airport.

8

Toby

May 29, 2025

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Stayed 1 night

Decent option for close to Cairo airport. Dining options limited, average quality and overpriced, but hotel facilities are OK.

10

David

May 23, 2023

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Stayed 4 nights

The proximity to the airport is very convenient as the traffic to downtown can sometimes be very tiresome. The staff were very friendly and all spoke good English. The pool and gym were good. The poolside sandwiches were excellent

4

Bianca

Sep 3, 2025

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Stayed 1 night

Service was slow and terrible, food at buffet and a la carte was not good at all. It took about 40 mins for me to get a caprese salad and they had to go to the buffet to add bread to the order.

8

Siddharth

Apr 26, 2025

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Stayed 1 night

Stayed 1 night before departure, very close to airport, free shuttle a real bonus. A decent place to stay overnight. Breakfast was very good.

4

Danielle

Apr 7, 2024

·

Stayed 1 night

Clean modern airport hotel, with comfortable beds. It was badly let down however by 2 issues - the shuttle and the food. Shuttle - advertised as free 24 hour service. On arriving to Cairo however it is extremely difficult to actually use it. You have to ring the hotel reception and wait 30 minutes, which isn’t easy unless you have an Egyptian mobile. They ignored my messages sent in advance with our flight details, so we had a stressful wait in the blazing heat with our toddler. The Italian food (Primavera restaurant, beside the pool) - the pizzas had NO tomato on them so were basically cheesy bread with toppings, and the “tenderloin” beef was inedible. The “risotto” was just plain rice in a bowl served upside down. We tried to highlight this to staff but were ignored and had to pay the full amount.

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