Dreams Sands Cancun Resort & Spa
315 $US
/nuit
Moyenne pour novembre
Prix pour Dreams Sands Cancun Resort & Spa
Sélectionnez les dates pour voir les prix et les disponibilités
315 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Dreams Sands Cancun Resort & Spa, les prix par nuit s'élèvent en moyenne à 237 $US pendant le mois le moins cher (septembre) et à 474 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 474 $US |
| février | 458 $US |
| mars | 406 $US |
| avril | 307 $US |
| mai | 310 $US |
| juin | 292 $US |
| juillet | 343 $US |
| août | 251 $US |
| septembre | 237 $US |
| octobre | 248 $US |
| novembre | 315 $US |
| décembre | 428 $US |
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nov. · 315 $US
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Le plus cher : janvier (env. 474 $US)
Le moins cher : septembre (env. 237 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 4 piscines extérieures, un centre de fitness et un karaoké. Rejoignez les attractions de la région en deux temps trois mouvements grâce à la navette payante.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et une consigne à bagages. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Tout est prévu sur place pour régaler vos papilles ! Ne manquez pas la cuisine généreuse de World Cafe, un restaurant qui vous fera découvrir de délicieuses spécialités Cuisine internationale pour le déjeuner et le dîner. Si vous préférez le confort de votre chambre, vous pourrez compter sur un service d'étage 24 h/24 très pratique. Et pour les petits creux, vous trouverez également sur place un café. Détendez-vous devant un verre au bar en bord de piscine ou dans un des 5 bars/lounges de l'hébergement.
Chambres
Les 414 chambres de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision LED. Un accès gratuit au réseau Internet Wi-Fi et câblé vous permet de rester en contact avec le reste du monde et des chaînes par câble assurent votre divertissement. Une salle de bain privée avec une baignoire ou une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
Se trouvant à Cancún (Zona Hotelera), Dreams Sands Cancun Resort & Spa - All Inclusive est à moins de 15 minutes de marche de Cancún Center (centre de congrès) et de Centre commercial Forum By The Sea.
À proximité
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc(0.1 miles)
Lagune Nichupté(0.1 miles)
Playa Ancha(0.2 miles)
Centre commercial Plaza Caracol(0.2 miles)
Cancún Center (centre de congrès)(0.4 miles)
Terminal de Ferry UltraMar(0.5 miles)
Plage de Caracol(0.5 miles)
Centre commercial Forum By The Sea(0.6 miles)
Plage Forum(0.6 miles)
Plage de la Gaviota Azul(0.7 miles)
Cancún Golf Club at Pok Ta Pok(0.8 miles)
Plage de Chac Mool Beach(0.9 miles)
Plage Tortuga(1.4 miles)
Plage de Langosta(2.1 miles)
La Isla (centre commercial)(2.4 miles)
Aéroport international de Cancún (CUN)(14.8 miles)
Aéroport international de Tulum (TQO)(111.1 miles)
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Emplacement
Blvd. Kukulcan km. 8.5 Lote B, Zona Hotelera
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc (0.1 miles)
Lagune Nichupté (0.1 miles)
Playa Ancha (0.2 miles)
Centre commercial Plaza Caracol (0.2 miles)
Cancún Center (centre de congrès) (0.4 miles)
Terminal de Ferry UltraMar (0.5 miles)
Options de chambre
6
Preferred Club King Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
350 ft²
Wi-Fi (gratuit)Salle de bain privéeEspace de travail pour ordinateur portable
3
Deluxe Family Connecting Room
Détails de la chambre
1 Lit Double Standard
Couchages 4
700 ft²
Wi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Salle de bain privée
3
Premium Preferred Club King Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
350 ft²
Wi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Salle de bain privée
6
Preferred Club Master Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
1033 ft²
Wi-Fi (gratuit)Salon séparéCanapé-lit
3
Deluxe Partial Ocean View Double
Détails de la chambre
Couchages 3
350 ft²
Wi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
2
Deluxe Partial Ocean View King
Détails de la chambre
Couchages 2
350 ft²
Wi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Salle de bain privée
5
Preferred Club Double Balcony Ocean Front
Détails de la chambre
1 Lit Double Standard
Couchages 3
360 ft²
Wi-Fi (gratuit)Salle de bain privéeEspace de travail pour ordinateur portable
7
Preferred Club Double Ocean Front
Détails de la chambre
Couchages 3
350 ft²
Wi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
2
Deluxe Ocean Front King with Balcony
Détails de la chambre
Couchages 2
350 ft²
BalconWi-Fi (gratuit)Salle de bain privéeEspace de travail pour ordinateur portable
3
Deluxe Partial Ocean View King with Balcony
Détails de la chambre
Couchages 2
350 ft²
BalconWi-Fi (gratuit)Salle de bain privéeEspace de travail pour ordinateur portable
3
Premium Double Partial Ocean View
Détails de la chambre
1 Lit Double Standard
Couchages 3
350 ft²
Wi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
4
Premium Preferred Club Double Ocean Front
Détails de la chambre
1 Lit Double Standard
Couchages 3
350 ft²
Wi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
3
Suite Familiale
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles Standard
Couchages 4
700 ft²
Wi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
5
Preferred Club Corner Suite Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
480 ft²
Wi-Fi (gratuit)Salle de bain privéeEspace de travail pour ordinateur portable
4
Premium Double Ocean Front
Détails de la chambre
1 Lit Double Standard
Couchages 3
350 ft²
Wi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
2
Deluxe Ocean Front King
Détails de la chambre
Couchages 2
350 ft²
Wi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Salle de bain privée
4
Premium King Balcony Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
350 ft²
BalconWi-Fi (gratuit)Salle de bain privéeEspace de travail pour ordinateur portable
9
Preferred Club Honeymoon Plunge Pool Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
350 ft²
Wi-Fi (gratuit)Salon séparéSalle de bain privéePatioPiscine profonde
4
Chambre Deluxe, 1 très grand lit, vue partielle sur l'océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
355 ft²
Wi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Salle de bain privée
5
Premium Preferred Club King Balcony Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
350 ft²
BalconWi-Fi (gratuit)Salle de bain privéeEspace de travail pour ordinateur portable
6
Suite Présidentielle (Presidential)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1420 ft²
Salle à manger séparéeWi-Fi (gratuit)Salon séparéSalle de bain privée
3
Deluxe Ocean Front Double
Détails de la chambre
Couchages 3
350 ft²
Wi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
Avis des voyageurs sur Dreams Sands Cancun Resort & Spa
7.8
Bien
Basé sur 1 733 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
42%
Familles
40%
Groupes
14%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Dreams Sands Cancun Resort & Spa, les voyageurs font systématiquement l'éloge du service attentionné et de la plage calme et peu profonde, idéale pour les familles, tout en notant que certaines parties de l'établissement semblent vieillissantes et que certaines installations nécessitent des réparations ou un meilleur entretien.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Dreams Sands Cancun Resort & Spa, les voyageurs font systématiquement l'éloge du service attentionné et de la plage calme et peu profonde, idéale pour les familles, tout en notant que certaines parties de l'établissement semblent vieillissantes et que certaines installations nécessitent des réparations ou un meilleur entretien.
Les avis concernant la nourriture sont mitigés : plusieurs apprécient le hibachi et le steakhouse, mais la variété du buffet, l'attente, les fermetures et les boissons diluées sont des plaintes récurrentes. Les chambres suscitent des avis contrastés : certaines suites et vues sur l'océan impressionnent, mais beaucoup signalent des problèmes d'entretien, des murs fins, des odeurs de moisi et des balcons limités, ainsi qu'un service de ménage irrégulier. Les frustrations courantes incluent les zones de plage « Preferred » réservées, limitant les transats, et les sollicitations occasionnelles pour assister à des présentations d'adhésion. Attendez-vous à un séjour animé en bord de mer, avec un cadre magnifique, une nourriture variable et des infrastructures vieillissantes.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Belle installation de plage, animations quotidiennes et spa apprécié, mais la piscine principale présente de nombreuses tuiles cassées, les chaises de plage sont restreintes par les sections « Preferred », et les ascenseurs sont souvent lents ou hors service.
Avis de voyageur à ce sujet
6
Omar
15 juil. 2025
·
A séjourné 4 nuits
Overall a good stay. THE GOOD: Service and employees are all amazing. Especially Maria at the EL PATIO restaurant and Elmer at the BARRACUDA main bar, they definitely went out of their way to make sure we had a great time. Carlo at El Patio was also great. Food, drink selection is very good as well all around. They even have a coffee and pastry shop open all the time, which is also included. Location is great as well, walking distance to the main strip and the beach is one of the best. THE BAD: The main pool is in DESPERATE need of repairs. There are literally hundreds of small tiles missing on the pool floor, my 6 year old kid even got a small cut on his toe from stepping on one of them. There are 2 other pools next to the main one which are nicer and in much better shape, steer away from the main one. Also, they advice you to make reservations on their app for the HIMITSU teppanyaki tables every day at 3:15pm as they release them BUT we tried every single day of our stay at 3:15pm and they never had a table available, ended up eating at Gaucho Grill and El Patio instead, so plan on not getting into that restaurant ( even though it looked slow ). Rooms could use a little updating as well, they show the hotel’s age. Overall worth the money but could be better.
Overall a good stay. THE GOOD: Service and employees are all amazing. Especially Maria at the EL PATIO restaurant and Elmer at the BARRACUDA main bar, they definitely went out of their way to make sure we had a great time. Carlo at El Patio was also great. Food, drink selection is very good as well all around. They even have a coffee and pastry shop open all the time, which is also included. Location is great as well, walking distance to the main strip and the beach is one of the best. THE BAD: The main pool is in DESPERATE need of repairs. There are literally hundreds of small tiles missing on the pool floor, my 6 year old kid even got a small cut on his toe from stepping on one of them. There are 2 other pools next to the main one which are nicer and in much better shape, steer away from the main one. Also, they advice you to make reservations on their app for the HIMITSU teppanyaki tables every day at 3:15pm as they release them BUT we tried every single day of our stay at 3:15pm and they never had a table available, ended up eating at Gaucho Grill and El Patio instead, so plan on not getting into that restaurant ( even though it looked slow ). Rooms could use a little updating as well, they show the hotel’s age. Overall worth the money but could be better.
10
Salvador
17 oct. 2025
·
A séjourné 3 nuits
La alberca excelente de limpia pero si estaba fría pudieran considerar poner calefacción.
La alberca excelente de limpia pero si estaba fría pudieran considerar poner calefacción.
6
Michelle
22 févr. 2025
·
A séjourné 5 nuits
Things were falling apart and not fixed, for example pool was missing a lot of tiles. Food was actually very good in each restaurant. The only issue with the food was the limited time to eat. I would assume that I could eat when I wanted to. The alcohol selection was poor. I am trying to do low carbs and basically only drink beer. I was looking for a beer that tastes good like Busch light or Ultra and low in carbs but they had none. The staff for the most part was absolutely amazing. Always cleaning and taking care of the guests. The events were fun, some much better than others, but understandable when trying to please so many different types of people. The worst part was that when we arrived we were told that we qualified for a free upgrade. We did not need this but we said sure and thanks, however when we checked out we were charged an additional $500. Total scam and I have told everyone not to go to this resort due to this scam.
Things were falling apart and not fixed, for example pool was missing a lot of tiles. Food was actually very good in each restaurant. The only issue with the food was the limited time to eat. I would assume that I could eat when I wanted to. The alcohol selection was poor. I am trying to do low carbs and basically only drink beer. I was looking for a beer that tastes good like Busch light or Ultra and low in carbs but they had none. The staff for the most part was absolutely amazing. Always cleaning and taking care of the guests. The events were fun, some much better than others, but understandable when trying to please so many different types of people. The worst part was that when we arrived we were told that we qualified for a free upgrade. We did not need this but we said sure and thanks, however when we checked out we were charged an additional $500. Total scam and I have told everyone not to go to this resort due to this scam.
6
Teresa
20 oct. 2025
·
A séjourné 4 nuits
Friendly Staff, but the pools suck
Friendly Staff, but the pools suck
10
Amy
15 avr. 2025
·
A séjourné 5 nuits
Smaller resort but it had everything we needed. Overall wonderful experience for spring break. We had a larger group (16)
Smaller resort but it had everything we needed. Overall wonderful experience for spring break. We had a larger group (16)
8
Joel
30 sept. 2025
·
A séjourné 6 nuits
To many restricted or reserved areas & dining .
To many restricted or reserved areas & dining .
8
Darryl
27 avr. 2025
·
A séjourné 4 nuits
The spa was nice
The spa was nice
4
Nicholas
23 août 2025
·
A séjourné 2 nuits
Normally love my Hyatt experiences but i think ill avoid the dreams sand resort. First off prefered doesnt really feel like prefered feels kinda standard second i wasnt too pleased with the elevator situation 2 elevators for i think 10 floors and kids punchijg the button and then running the stairs, i stepped into an elevator on two separate occasions and watched a kid push all the buttons so annoying. Then on our anniversary night room service was too busy to even answer the phone i had to go to the lobby to find out way to ruin the evening. I enjoyed the beaches food and other aspects but overall i was not impressed.
Normally love my Hyatt experiences but i think ill avoid the dreams sand resort. First off prefered doesnt really feel like prefered feels kinda standard second i wasnt too pleased with the elevator situation 2 elevators for i think 10 floors and kids punchijg the button and then running the stairs, i stepped into an elevator on two separate occasions and watched a kid push all the buttons so annoying. Then on our anniversary night room service was too busy to even answer the phone i had to go to the lobby to find out way to ruin the evening. I enjoyed the beaches food and other aspects but overall i was not impressed.
8
Tracy
9 nov. 2025
·
A séjourné 7 nuits
Best beach that’s calm, beautiful and safe for all ages. The staff are amazing. They really go all out to give you the best experience. The entertainment staff are the best and the shows and activities offered are fantastic. The resort itself needs some work. The main pool has sharp broken tiles in it. The preferred club pool is lovely but not heated. There are water leaks throughout the building including the buffet itself. It’s very difficult to get room service on the app. Very few rooms have balconies and if you want one it’s an upgrade. Food is average and buffet is small and limited. The bed in our preheated club room was like sleeping on a pullout couch for a week. The property location, beach and staff make up for what is lacking but I hope the hotel will get around to improving the other things because Dreams Sands has a lot of potential.
Best beach that’s calm, beautiful and safe for all ages. The staff are amazing. They really go all out to give you the best experience. The entertainment staff are the best and the shows and activities offered are fantastic. The resort itself needs some work. The main pool has sharp broken tiles in it. The preferred club pool is lovely but not heated. There are water leaks throughout the building including the buffet itself. It’s very difficult to get room service on the app. Very few rooms have balconies and if you want one it’s an upgrade. Food is average and buffet is small and limited. The bed in our preheated club room was like sleeping on a pullout couch for a week. The property location, beach and staff make up for what is lacking but I hope the hotel will get around to improving the other things because Dreams Sands has a lot of potential.
4
Thomas
9 janv. 2025
·
A séjourné 7 nuits
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les espaces publics et de nombreuses chambres sont propres, mais plusieurs critiques mentionnent des odeurs de moisi, de la moisissure, des fuites et un service de ménage irrégulier.
Avis de voyageur à ce sujet
6
Alonso
29 déc. 2024
·
A séjourné 6 nuits
Staff is great, grounds are great, room was disappointing bed is stiff pillows are hard and to thick, toilet wouldn’t flush, shower tub clog, it rained one of the nights and water was dripping from the ceiling in the buffet area.
Staff is great, grounds are great, room was disappointing bed is stiff pillows are hard and to thick, toilet wouldn’t flush, shower tub clog, it rained one of the nights and water was dripping from the ceiling in the buffet area.
10
Kim
15 sept. 2025
·
A séjourné 7 nuits
The property was beautiful, one small complaint with the 2nd floor, very musty in room and the hallway. Other than that it was perfect
The property was beautiful, one small complaint with the 2nd floor, very musty in room and the hallway. Other than that it was perfect
4
nicole
10 janv. 2026
·
A séjourné 1 nuit
We were good we were given an upgrade but were moved to a room on a higher floor without w balcony. I booked balcony rooms because we love to sit outside in the morning. Additionally our room fridge didn’t work, the bathroom had a mold in the shower. Over all a very disappointing stay
We were good we were given an upgrade but were moved to a room on a higher floor without w balcony. I booked balcony rooms because we love to sit outside in the morning. Additionally our room fridge didn’t work, the bathroom had a mold in the shower. Over all a very disappointing stay
10
Jeremy
11 févr. 2026
·
A séjourné 3 nuits
I had an amazing time here! The guest service, in every area of this resort, was 10/10! You can tell that whoever runs this place believes 100% in perfect customer service! I enjoyed the hospitality all the way around as well as the food, also the cleanliness. I loved my room and the resort itself is BEAUTIFUL! The photos and videos I saw online didn’t do it any justice at all! I would definitely go back! There’s also events going on that are super cool too.
I had an amazing time here! The guest service, in every area of this resort, was 10/10! You can tell that whoever runs this place believes 100% in perfect customer service! I enjoyed the hospitality all the way around as well as the food, also the cleanliness. I loved my room and the resort itself is BEAUTIFUL! The photos and videos I saw online didn’t do it any justice at all! I would definitely go back! There’s also events going on that are super cool too.
4
Mirna
21 nov. 2024
·
A séjourné 7 nuits
The hotel had a horrible smell like sewage, the room was not like pictured. room would be cleaned and they would not leave clean towels you had to call to get them or see if you seen someone from housekeeping to clean ones.
The hotel had a horrible smell like sewage, the room was not like pictured. room would be cleaned and they would not leave clean towels you had to call to get them or see if you seen someone from housekeeping to clean ones.
2
Diju
17 août 2025
·
A séjourné 3 nuits
The food and facilities were excellent. But i doubt cleanliness of this property. Dead Cockroaches was seen couple of times in the room and the house keeping removed it after 4-5 hours even after reporting. Staffs were friendly but there is a huge language barrier. It is very difficult to explain things and what they are trying to convey as they are not good eith English. So international customers with no knowledge of other languages than English will face issues, I lost one valuable day of my vacation due to communication problems. Overall experience with this resort, i give one star rating due to my bad experience
The food and facilities were excellent. But i doubt cleanliness of this property. Dead Cockroaches was seen couple of times in the room and the house keeping removed it after 4-5 hours even after reporting. Staffs were friendly but there is a huge language barrier. It is very difficult to explain things and what they are trying to convey as they are not good eith English. So international customers with no knowledge of other languages than English will face issues, I lost one valuable day of my vacation due to communication problems. Overall experience with this resort, i give one star rating due to my bad experience
2
Lee
20 janv. 2026
·
A séjourné 7 nuits
This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort (not what we’re used to in Europe, where we tip when the service has exceeded expectations and a good level of service is standard). Extremely loud party music outside and in the hotel lobby area most nights until late so I had to sleep with earplugs. Half the beach and pool chairs (and one of the pools) are in a “preferred” area which you have to pay 70 USD extra per night to use. We asked about this as some in our party had booked this option not knowing what it was, and some had not seen this on the booking sites used. We were told “all guests are treated the same, but some have paid for the preferred facilities”. All guests were NOT treated the same! Two days they used part of the beach for a private event, so we had to move midday and squeeze in with the other hotel guests. Despite the beach access being smaller we still weren’t allowed to use the “preferred” side of the beach.
This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort (not what we’re used to in Europe, where we tip when the service has exceeded expectations and a good level of service is standard). Extremely loud party music outside and in the hotel lobby area most nights until late so I had to sleep with earplugs. Half the beach and pool chairs (and one of the pools) are in a “preferred” area which you have to pay 70 USD extra per night to use. We asked about this as some in our party had booked this option not knowing what it was, and some had not seen this on the booking sites used. We were told “all guests are treated the same, but some have paid for the preferred facilities”. All guests were NOT treated the same! Two days they used part of the beach for a private event, so we had to move midday and squeeze in with the other hotel guests. Despite the beach access being smaller we still weren’t allowed to use the “preferred” side of the beach.
8
Daevin
12 sept. 2025
·
A séjourné 6 nuits
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
6
Elvis
26 nov. 2024
·
A séjourné 3 nuits
The resort was clean but is very outdated and has number of issues going all around. Our toilet was not flushing, someone came to look at it and it was somewhat working after that but still a problem. Showers are very outdated and barely any water flow going. The foset water had weird smell, like a soure, you could smell it on the hallways as well. One of the elevators was broken the entire time we were there and everyone was using other side elevator and it took a long time to make it to the 9th floor. One working elevator couldn’t fit lot of people and there was always a big line to go up. Breakfast/buffe room the floor had several licking spots that was dripping on the floors. The staff had buckets and towels laid on the floors to prevent from falling. Wouldn’t never go back to this resort. Sorry. *(Give credit to all staff members at this resort, specially to our server Ricardo, he was amazing, would recommend him to everyone).
The resort was clean but is very outdated and has number of issues going all around. Our toilet was not flushing, someone came to look at it and it was somewhat working after that but still a problem. Showers are very outdated and barely any water flow going. The foset water had weird smell, like a soure, you could smell it on the hallways as well. One of the elevators was broken the entire time we were there and everyone was using other side elevator and it took a long time to make it to the 9th floor. One working elevator couldn’t fit lot of people and there was always a big line to go up. Breakfast/buffe room the floor had several licking spots that was dripping on the floors. The staff had buckets and towels laid on the floors to prevent from falling. Wouldn’t never go back to this resort. Sorry. *(Give credit to all staff members at this resort, specially to our server Ricardo, he was amazing, would recommend him to everyone).
4
Thomas
9 janv. 2025
·
A séjourné 7 nuits
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont souvent démodées avec des problèmes d'entretien (climatisation, plomberie, murs fins) et peu de balcons, bien que certaines suites et vues sur l'océan se distinguent.
Avis de voyageur à ce sujet
8
Qingxin
8 nov. 2025
·
A séjourné 4 nuits
The room is a little old.
The room is a little old.
6
Miguel
2 sept. 2025
·
A séjourné 3 nuits
The Beach Is Really Nice Clean Water Clear also Are Stay Was Good But Me and My Wife have been to a lot of dreams resorts and this one was on the bottom end if we had to compare to the rest Looks like it hasn’t been updated in a while. and Another Thing We didn’t like was all the restaurants don’t have restrooms in them you have to Leave the restaurant and Walk quite some ways to lobby just to use them and the food was Ok they have same thing everyday and There was no spoons in sight had to ask for them every time . The Rooms aren’t sealed that well felt like are room was in the hallway because every sound was so loud couldn’t sleep well at times.
The Beach Is Really Nice Clean Water Clear also Are Stay Was Good But Me and My Wife have been to a lot of dreams resorts and this one was on the bottom end if we had to compare to the rest Looks like it hasn’t been updated in a while. and Another Thing We didn’t like was all the restaurants don’t have restrooms in them you have to Leave the restaurant and Walk quite some ways to lobby just to use them and the food was Ok they have same thing everyday and There was no spoons in sight had to ask for them every time . The Rooms aren’t sealed that well felt like are room was in the hallway because every sound was so loud couldn’t sleep well at times.
10
Lisa
10 avr. 2025
·
A séjourné 5 nuits
Room was a little outdated, shower head leaked and walls were very thin. But all in all it was a good vacation.
Room was a little outdated, shower head leaked and walls were very thin. But all in all it was a good vacation.
8
Anais
5 août 2025
·
A séjourné 4 nuits
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
6
Evan
6 juil. 2025
·
A séjourné 3 nuits
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
10
Jennifer
9 sept. 2025
·
A séjourné 4 nuits
The beaches are beautiful. We stayed in the honeymoon suite with a private pool, it was an amazing room.
The beaches are beautiful. We stayed in the honeymoon suite with a private pool, it was an amazing room.
8
Rachel
7 août 2025
·
A séjourné 4 nuits
When I reserved this hotel it was rated an 8.8, I feel this rating is completely over-rated. The food is subpar (5.0) the entertainment was lacking (7.5), there was construction everywhere (3.0) and the rooms need major renovations (6.0). I would rate it a 7.0 at best.
When I reserved this hotel it was rated an 8.8, I feel this rating is completely over-rated. The food is subpar (5.0) the entertainment was lacking (7.5), there was construction everywhere (3.0) and the rooms need major renovations (6.0). I would rate it a 7.0 at best.
10
Renee
16 août 2025
·
A séjourné 4 nuits
It was my husband and my first time there and we enjoyed ourselves. The staff was friendly. The only downside was we had an ocean view suite but they don't have balconies and the shower was small. Overall the resort was nice.
It was my husband and my first time there and we enjoyed ourselves. The staff was friendly. The only downside was we had an ocean view suite but they don't have balconies and the shower was small. Overall the resort was nice.
6
Carl
10 nov. 2025
·
A séjourné 7 nuits
When I arrived I was checked in by Concierge and upgraded to a balcany room with seaview, I did not anticipate the room to have an adjoining room with gaps around that door as well as gaps around the main door and balcony door. The room was NOT quiet at all, I did raise this with the team but the only solution was to move and after a long flight, unpacking and trying to settle for a holiday I didnt really want to pack and unpack again to move rooms. Just had to deal with the noise. Hotel itself is very clean and the common areas are very well decorated and furnished. I ate in all the alacarte restaurants and would highly reccomened Gaucho and the Japanese. All the staff were very warm and welcoming. The main thing for me was the ammount of sunbeds reserved for "privilage members" was almost double the amount than for regualar guests, also the accesible part of the beach was full cover with shades so the only area you could really sunbathe was around the pool and if you didnt have a towel on it by 7,30am good luck. I did find myself sunchasing with not a lot of success when I was around the hotel. I gave it 3 out of 5 but that is mainly due to the noise in the room and how the "privilage club" got much better preference for sunbathing even though the number of people over there was minimal.
When I arrived I was checked in by Concierge and upgraded to a balcany room with seaview, I did not anticipate the room to have an adjoining room with gaps around that door as well as gaps around the main door and balcony door. The room was NOT quiet at all, I did raise this with the team but the only solution was to move and after a long flight, unpacking and trying to settle for a holiday I didnt really want to pack and unpack again to move rooms. Just had to deal with the noise. Hotel itself is very clean and the common areas are very well decorated and furnished. I ate in all the alacarte restaurants and would highly reccomened Gaucho and the Japanese. All the staff were very warm and welcoming. The main thing for me was the ammount of sunbeds reserved for "privilage members" was almost double the amount than for regualar guests, also the accesible part of the beach was full cover with shades so the only area you could really sunbathe was around the pool and if you didnt have a towel on it by 7,30am good luck. I did find myself sunchasing with not a lot of success when I was around the hotel. I gave it 3 out of 5 but that is mainly due to the noise in the room and how the "privilage club" got much better preference for sunbathing even though the number of people over there was minimal.
8
Daevin
12 sept. 2025
·
A séjourné 6 nuits
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Largement salué comme chaleureux et attentionné sur la plage, dans les bars et les restaurants. Certains signalent des ventes d'adhésions insistantes et un service parfois lent ou inégal.
Avis de voyageur à ce sujet
4
Diann
27 août 2025
·
A séjourné 3 nuits
Pros: (1) As soon as we entered we were greeted with a warm eucalyptus towel for our hands. (2)We were immediately attended and provided a tour of the premises after having lunch. (3) Food was amazing lots of options and no reservations ahead of time needed. ! (4) Free kayaking and paddle boarding. Cons:(1) Before the “tour” we had to sit thru a sales pitch for about 15 minutes which was annoying. (2) HALF of the beach is for preferred members only and the other half of the beach is full of rocks and very packed. I have never seen a resort make HALF of the beach for folks who pay more. (3) No standard evening entertainment that is expected at resorts. They had a Lilo and Stich movie night, 2 guys singing indoors another night (boring) and on Monday night they had a really good singer BUT in order to get close you had to buy bottles or pay for dinner. They only put 20 chairs for the general non- paying public. (4) No casinos, no clubs nothing to do at night but eat and walk around. (5) Premises are small not much to explore and it felt very divided if you did not pay extra for the preferred packages.
Pros: (1) As soon as we entered we were greeted with a warm eucalyptus towel for our hands. (2)We were immediately attended and provided a tour of the premises after having lunch. (3) Food was amazing lots of options and no reservations ahead of time needed. ! (4) Free kayaking and paddle boarding. Cons:(1) Before the “tour” we had to sit thru a sales pitch for about 15 minutes which was annoying. (2) HALF of the beach is for preferred members only and the other half of the beach is full of rocks and very packed. I have never seen a resort make HALF of the beach for folks who pay more. (3) No standard evening entertainment that is expected at resorts. They had a Lilo and Stich movie night, 2 guys singing indoors another night (boring) and on Monday night they had a really good singer BUT in order to get close you had to buy bottles or pay for dinner. They only put 20 chairs for the general non- paying public. (4) No casinos, no clubs nothing to do at night but eat and walk around. (5) Premises are small not much to explore and it felt very divided if you did not pay extra for the preferred packages.
10
David
11 nov. 2025
·
A séjourné 3 nuits
Entire staff is friendly and helpful. The resort is a ⭐️⭐️⭐️⭐️⭐️.
Entire staff is friendly and helpful. The resort is a ⭐️⭐️⭐️⭐️⭐️.
10
Adriana
24 avr. 2025
·
A séjourné 3 nuits
The service and staff are amazing!! Misael is our favorite person on the beach! He never lets our drinks run out!! Sandra over at the spa gives amazing massages! Pastor over at the restaurants was always so attentive making us delicious food!! Made me my favorite drink, agua de Chaya . They truly make us feel like family. We’ve been here like 6 times and will continue returning!
The service and staff are amazing!! Misael is our favorite person on the beach! He never lets our drinks run out!! Sandra over at the spa gives amazing massages! Pastor over at the restaurants was always so attentive making us delicious food!! Made me my favorite drink, agua de Chaya . They truly make us feel like family. We’ve been here like 6 times and will continue returning!
4
Jesus
15 sept. 2025
·
A séjourné 4 nuits
Room was good, property was ok but definitely needs updates. Service was horrible from the lobby all the way to the restaurants, most employees seem like they hate their job and are definitely not friendly.
Room was good, property was ok but definitely needs updates. Service was horrible from the lobby all the way to the restaurants, most employees seem like they hate their job and are definitely not friendly.
10
Anna
28 oct. 2025
·
A séjourné 7 nuits
Staff was amazing!! Shout out to Leilani, Carlos, Bryan, Melissa and Sandra from the Spa. Your Entertainment Team is First Class. They are truly devoted to their job and genuinely are having fun with you. Loved every minute!!
Staff was amazing!! Shout out to Leilani, Carlos, Bryan, Melissa and Sandra from the Spa. Your Entertainment Team is First Class. They are truly devoted to their job and genuinely are having fun with you. Loved every minute!!
8
Darcy
30 sept. 2025
·
A séjourné 6 nuits
Great location. Staff very helpful and professional.
Great location. Staff very helpful and professional.
10
Brenda
14 sept. 2025
·
A séjourné 5 nuits
The customer service throughout our entire stay was excellent. Specifically our beach waiter Abraham. He was pleasant, very attentive, had great suggestions for different drink and food options, and seemed like genuinely kind person. We also had great service and attentiveness in the pool area from Sergio, Magaly and Gustavo who made sure to accommodate us and our belongings in the sitting area of the pool when asked. La pasamos increíble gracias a ustedes! Muchísimas gracias Abraham, Gustavo, Sergio y Magaly! Especialmente Abraham que nos apoyó con los nombres de sus compañeros para asegurarse de que ellos también fueran mencionados en nuestro review!
The customer service throughout our entire stay was excellent. Specifically our beach waiter Abraham. He was pleasant, very attentive, had great suggestions for different drink and food options, and seemed like genuinely kind person. We also had great service and attentiveness in the pool area from Sergio, Magaly and Gustavo who made sure to accommodate us and our belongings in the sitting area of the pool when asked. La pasamos increíble gracias a ustedes! Muchísimas gracias Abraham, Gustavo, Sergio y Magaly! Especialmente Abraham que nos apoyó con los nombres de sus compañeros para asegurarse de que ellos también fueran mencionados en nuestro review!
8
Daevin
12 sept. 2025
·
A séjourné 6 nuits
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
8
Suzanne Elizabeth
1 juil. 2025
·
A séjourné 4 nuits
I went to this resort with a college friend for a long weekend getaway. Upon arrival, we were told our rooms were not available, and the front desk staff handed us off to additional staff who tried to upsell us on spa packages, dinners on the beach, and a two-hour presentation at the property next-door similar to a timeshare presentation. We were hot and tired from traveling and did not want to be forced into activities before we even saw the property. The food was decent, but by day three, we noticed a lot of similarities on the buffet. The evening entertainment options were very limited and pretty basic. Several of the staff members were very kind and helpful and always said hello and offered help.
I went to this resort with a college friend for a long weekend getaway. Upon arrival, we were told our rooms were not available, and the front desk staff handed us off to additional staff who tried to upsell us on spa packages, dinners on the beach, and a two-hour presentation at the property next-door similar to a timeshare presentation. We were hot and tired from traveling and did not want to be forced into activities before we even saw the property. The food was decent, but by day three, we noticed a lot of similarities on the buffet. The evening entertainment options were very limited and pretty basic. Several of the staff members were very kind and helpful and always said hello and offered help.
10
Jamal
1 déc. 2025
·
A séjourné 3 nuits
The staff as a whole were outstanding.
The staff as a whole were outstanding.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
La plage calme, peu profonde et turquoise est un point fort et l'hôtel se trouve à proximité des boutiques et de la vie nocturne. Plusieurs n'aiment pas les sections « Preferred » réservées, limitant les chaises de plage.
Avis de voyageur à ce sujet
10
Dolinda
31 août 2025
·
A séjourné 7 nuits
We loved this resort, the staff was amazing, Lorena oue concierge was very helpful and attentive to our needs specially with our elderly mothers. Its centrally located to shops and easy walkable. Luis and Jesus, the bartenders we amazing as well. I highly recommend this location.
We loved this resort, the staff was amazing, Lorena oue concierge was very helpful and attentive to our needs specially with our elderly mothers. Its centrally located to shops and easy walkable. Luis and Jesus, the bartenders we amazing as well. I highly recommend this location.
8
Carrie Lynn
25 mai 2025
·
A séjourné 6 nuits
Great beach, shopping center across the street.
Great beach, shopping center across the street.
10
Stephanie Erica
18 janv. 2025
·
A séjourné 7 nuits
Great location close to downtown nightclubs and shops. Staff were amazing and polite. Enjoyed every moment of our stay. Will be back.
Great location close to downtown nightclubs and shops. Staff were amazing and polite. Enjoyed every moment of our stay. Will be back.
10
John
6 sept. 2025
·
A séjourné 5 nuits
Beach was wonderful.
Beach was wonderful.
8
KATHY
2 oct. 2025
·
A séjourné 3 nuits
Beautiful beach
Beautiful beach
8
Fernando
4 oct. 2025
·
A séjourné 2 nuits
Zimmer mit Meerblick, schöner Strand, Essen und drinks sind ok und der Preis mit AI ist fair.
Zimmer mit Meerblick, schöner Strand, Essen und drinks sind ok und der Preis mit AI ist fair.
10
Tamra
20 févr. 2025
·
A séjourné 9 nuits
Absolutely Beautiful Beach! The water was warm! Great location with a mall across the street if you want to shop. I would highly recommend if you are looking for a beautiful beach and ocean to swim in!!
Absolutely Beautiful Beach! The water was warm! Great location with a mall across the street if you want to shop. I would highly recommend if you are looking for a beautiful beach and ocean to swim in!!
8
Darcy
30 sept. 2025
·
A séjourné 6 nuits
Great location. Staff very helpful and professional.
Great location. Staff very helpful and professional.
10
Fredy
1 juin 2025
·
A séjourné 4 nuits
2nd time here I love the beach. I been many times to Cancun nothing beats dream sands beach.. The water is so clear and beautiful. Shopping, restaurants and bars are close the hotel.
2nd time here I love the beach. I been many times to Cancun nothing beats dream sands beach.. The water is so clear and beautiful. Shopping, restaurants and bars are close the hotel.
8
JENNIFER
20 oct. 2025
·
A séjourné 8 nuits
Good Resort. Location had great access to local shopping, ferry, and restaurants.
Good Resort. Location had great access to local shopping, ferry, and restaurants.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Options variées avec des points forts comme le hibachi et le steakhouse, mais la qualité globale est inégale ; des temps d'attente et des fermetures occasionnelles se produisent, le service en chambre est limité et beaucoup trouvent les boissons diluées.
Avis de voyageur à ce sujet
8
Ryan
20 févr. 2026
·
A séjourné 5 nuits
Staff was very friendly and engaging. Bartenders were awesome. Food was decent for all inclusive. Asian place was our favorite. They do need some maintenance on the elevators. One would stop at every floor for no reason, and we often waited several minutes for one to arrive or gave up and took the stairs. Everything else was incredible.
Staff was very friendly and engaging. Bartenders were awesome. Food was decent for all inclusive. Asian place was our favorite. They do need some maintenance on the elevators. One would stop at every floor for no reason, and we often waited several minutes for one to arrive or gave up and took the stairs. Everything else was incredible.
8
GLEN
14 nov. 2025
·
A séjourné 3 nuits
Good service and nice resort. Will return. My only disappointment was the drinks. Very watered down and weak. We ended up buying our own alcohol for the room so we can make our own. Other than that had a great time
Good service and nice resort. Will return. My only disappointment was the drinks. Very watered down and weak. We ended up buying our own alcohol for the room so we can make our own. Other than that had a great time
8
Roy
25 sept. 2025
·
A séjourné 4 nuits
The beach was beautiful, perfect white sand. Staff cleaned seaweed every morning to ensure you had pic perfect water, food was good not amazing but multiple options for all.
The beach was beautiful, perfect white sand. Staff cleaned seaweed every morning to ensure you had pic perfect water, food was good not amazing but multiple options for all.
4
Christina
15 août 2025
·
A séjourné 4 nuits
This is an outdated three star property at best. The towels are crusty. I picked up a clean towel and it literally had some foreign substance on it. There is limited shade on the beach. They don’t seem to encourage tipping, which seems to be the reason why the staff is standoffish. You can’t really make reservations in advance so you end up at the buffet a lot. The food is just OK but it’s never HOT. The hibachi place was great. The beach is beautiful there. The rooms are regular. We didn’t get to see the premium side if we did maybe we would have upgraded. The pool is literally missing tiles. The only staff that seemed happy was the rec staff. They did have lots of entertainment. But it seemed to move very quickly. The people at the coffee shop were nice. They could really use some type of actual little club spot. There’s also no real private transportation so you have to use a taxi. They could really use a whole makeover. Also, the air conditioning everywhere was leaking in the buffet in the main lobby. The first day we got there our air conditioner wouldn’t turn off high and we froze all night. The second day they came and fixed it and it wouldn’t turn off a certain degree and then it was hot every day. It was literal torture. The maintenance people only come a certain day. They also didn’t tell us about the app you can order food off the app. The best way to get hot food is room service. But nothing unsafe happened. Military was on the beach.
This is an outdated three star property at best. The towels are crusty. I picked up a clean towel and it literally had some foreign substance on it. There is limited shade on the beach. They don’t seem to encourage tipping, which seems to be the reason why the staff is standoffish. You can’t really make reservations in advance so you end up at the buffet a lot. The food is just OK but it’s never HOT. The hibachi place was great. The beach is beautiful there. The rooms are regular. We didn’t get to see the premium side if we did maybe we would have upgraded. The pool is literally missing tiles. The only staff that seemed happy was the rec staff. They did have lots of entertainment. But it seemed to move very quickly. The people at the coffee shop were nice. They could really use some type of actual little club spot. There’s also no real private transportation so you have to use a taxi. They could really use a whole makeover. Also, the air conditioning everywhere was leaking in the buffet in the main lobby. The first day we got there our air conditioner wouldn’t turn off high and we froze all night. The second day they came and fixed it and it wouldn’t turn off a certain degree and then it was hot every day. It was literal torture. The maintenance people only come a certain day. They also didn’t tell us about the app you can order food off the app. The best way to get hot food is room service. But nothing unsafe happened. Military was on the beach.
6
Ana K
29 août 2025
·
A séjourné 5 nuits
I don’t usually leave reviews, but I thought this might help the next person. I stayed 5 nights with my family and upgraded to the Preferred Club. The upgrade does have its perks, you get access to an additional breakfast option, a private pool, and premium liquor. The Preferred pool itself is great, as is the bar right next to it. The downside is that we were never able to get loungers at that pool during our entire stay. I’m not sure if people were waking up at 5 a.m. to reserve them, but every day I ended up leaving my things in a corner just to be near the pool. On the positive side, the staff was wonderful, friendly, attentive, and truly made the stay enjoyable. The beach here is also one of the best in Cancun: very clean, with water that’s far more beautiful than at other hotels I’ve visited. That said, the food overall was mediocre, with the only standout being the hibachi restaurant. They also advertise the Preferred Club rooms as “renovated,” but I found mine to be quite dated and not renovated at all. If this was the upgraded option, I can only imagine what the regular rooms look like. Overall, I did make the best of it and had a good vacation, but between the outdated room and the food quality, I don’t think I would return.
I don’t usually leave reviews, but I thought this might help the next person. I stayed 5 nights with my family and upgraded to the Preferred Club. The upgrade does have its perks, you get access to an additional breakfast option, a private pool, and premium liquor. The Preferred pool itself is great, as is the bar right next to it. The downside is that we were never able to get loungers at that pool during our entire stay. I’m not sure if people were waking up at 5 a.m. to reserve them, but every day I ended up leaving my things in a corner just to be near the pool. On the positive side, the staff was wonderful, friendly, attentive, and truly made the stay enjoyable. The beach here is also one of the best in Cancun: very clean, with water that’s far more beautiful than at other hotels I’ve visited. That said, the food overall was mediocre, with the only standout being the hibachi restaurant. They also advertise the Preferred Club rooms as “renovated,” but I found mine to be quite dated and not renovated at all. If this was the upgraded option, I can only imagine what the regular rooms look like. Overall, I did make the best of it and had a good vacation, but between the outdated room and the food quality, I don’t think I would return.
8
Anais
5 août 2025
·
A séjourné 4 nuits
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
6
Evan
6 juil. 2025
·
A séjourné 3 nuits
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
10
peter
16 oct. 2025
·
A séjourné 3 nuits
Food was amazing.
Food was amazing.
8
Paul
16 sept. 2025
·
A séjourné 4 nuits
Disappointed in the dining options
Disappointed in the dining options
6
Robyn Sukhpreet Kaur
10 nov. 2024
·
A séjourné 10 nuits
Food was terrible. Even as preferred it was first come first serve for the restaurants. Service was impeccable. Angel, Miguel, Roberto deserve a special shout out for their amazing service. Only thing good about this resort was location, beach and service. Room service ran out of wings all the time. Also got our order wrong every time.
Food was terrible. Even as preferred it was first come first serve for the restaurants. Service was impeccable. Angel, Miguel, Roberto deserve a special shout out for their amazing service. Only thing good about this resort was location, beach and service. Room service ran out of wings all the time. Also got our order wrong every time.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Fernand
4 avr. 2026
·
A séjourné 7 nuits
Oui tout va bien sauf des tentatives d’estorquer de l’argent en vous demandant de payer dans les 200 dollars pour avoir une place dans les restaurants et manifestations thématiques ce qui est déplorable
Oui tout va bien sauf des tentatives d’estorquer de l’argent en vous demandant de payer dans les 200 dollars pour avoir une place dans les restaurants et manifestations thématiques ce qui est déplorable
6
Roberto
8 oct. 2025
·
A séjourné 3 nuits
Bien
Bien
10
Josué
18 sept. 2024
·
A séjourné 2 nuits
Bien
Bien
10
Josué
18 sept. 2024
·
A séjourné 10 nuits
Bien
Bien
8
Alethea
19 août 2024
·
A séjourné 3 nuits
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Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Vous envisagez cet hôtel pour votre voyage à Cancún ?
Quel est généralement le tarif des chambres au Dreams Sands Cancun Resort & Spa à Cancun ?
Au cours des 60 à 90 prochains jours, le tarif des chambres au Dreams Sands Cancun Resort & Spa à Cancun se situe généralement autour de 318 $US par nuit pour deux personnes, allant de 244 $US à 819 $US aux périodes de pointe.
Quelle est la période la moins fréquentée pour visiter le Dreams Sands Cancun Resort & Spa à Cancun ?
La demande diminue fortement à la fin de l'été ; septembre est le mois le moins fréquenté pour visiter le Dreams Sands Cancun Resort & Spa à Cancun. Décembre est le mois le plus fréquenté, donc si vous préférez moins de monde, visez le début de l'automne.
Quel mois offre les tarifs de chambre les plus bas au Dreams Sands Cancun Resort & Spa à Cancun ?
Octobre est le mois le moins cher pour séjourner au Dreams Sands Cancun Resort & Spa à Cancun, avec un prix moyen de 254 $US par nuit ; janvier est le mois le plus cher, à 534 $US. Veuillez noter que le mois le moins fréquenté est septembre, ce qui diffère du mois le moins cher.
Quelles sont les attractions et les types de voyageurs qui conviennent au Dreams Sands Cancun Resort & Spa à Cancun ?
Situé dans le Quintana Roo, le Dreams Sands Cancun Resort & Spa à Cancun est proche de Punta Cancun et du parc national de Punta Nizuc, du lagon Nichupté et du centre commercial Plaza Caracol, ce qui permet d'accéder facilement aux plages et aux boutiques. L'hôtel accueille généralement des couples et des familles et mise sur des thèmes de plage, de ville et de spa/relaxation pour son attrait.
Comment le prix par nuit à Dreams Sands Cancun Resort & Spa, à Cancún se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Dreams Sands Cancun Resort & Spa, à Cancún est de 225 $US par nuit pour 2 voyageurs, ce qui est habituel pour cet hôtel : il se situe à moins de 10 % de sa moyenne de 245 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 201 $US et 512 $US.
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-02: 222.6420973641205USD
- 2026-11-03: 222.0838317492676USD
- 2026-11-04: 221.6135346411896USD
- 2026-11-05: 309.44587449356084USD
- 2026-11-06: 309.44587449356084USD
- 2026-11-07: 309.1415676109314USD
- 2026-11-08: 251.63403305931092USD
- 2026-11-09: 251.6922635700989USD
- 2026-11-10: 250.05703207992556USD
- 2026-11-11: 252.674743489151USD
- 2026-11-12: 309.44587449356084USD
- 2026-11-13: 309.44587449356084USD
- 2026-11-14: 309.5551697329712USD
- 2026-11-15: 309.46317473907476USD
- 2026-11-16: 241.47278333473207USD
- 2026-11-17: 241.33537093101504USD
- 2026-11-18: 237.65842042663576USD
- 2026-11-19: 237.65842042663576USD
- 2026-11-20: 309.60198617645267USD
- 2026-11-21: 309.5317273884583USD
- 2026-11-22: 309.5551697329712USD
- 2026-11-23: 287.7128420092774USD
- 2026-11-24: 309.45368860839847USD
- 2026-11-25: 309.44587449356084USD
- 2026-11-26: 309.44587449356084USD
- 2026-11-27: 309.5317273884583USD
- 2026-11-28: 309.5551697329712USD
- 2026-11-29: 221.7191616825867USD
- 2026-11-30: 222.58714263946536USD
- 2026-12-01: 213.34626938850406USD
- 2026-12-02: 213.34626938850406USD
- 2026-12-03: 239.15521582992557USD
- 2026-12-04: 300.28585515136723USD
- 2026-12-05: 325.01346800262456USD
- 2026-12-06: 325.0664947906495USD
- 2026-12-07: 257.68019588424687USD
- 2026-12-08: 257.68019588424687USD
- 2026-12-09: 257.68019588424687USD
- 2026-12-10: 325.01346800262456USD
- 2026-12-11: 309.5551697329712USD
- 2026-12-12: 348.38422293945314USD
- 2026-12-13: 309.44587449356084USD
- 2026-12-14: 257.68019588424687USD
- 2026-12-15: 257.68019588424687USD
- 2026-12-16: 276.98689452728274USD
- 2026-12-17: 276.98689452728274USD
- 2026-12-18: 276.98689452728274USD
- 2026-12-19: 276.98689452728274USD
- 2026-12-20: 255.32546868049624USD
- 2026-12-21: 320.9830226394654USD
- 2026-12-22: 320.1505976112366USD
- 2026-12-23: 520.4624286703491USD
- 2026-12-24: 549.8538055371095USD
- 2026-12-25: 553.2069479945374USD
- 2026-12-26: 470.77956995437626USD
- 2026-12-27: 501.27068964691165USD
- 2026-12-28: 528.6135058836365USD
- 2026-12-29: 653.4511561972047USD
- 2026-12-30: 712.3521112136841USD
- 2026-12-31: 882.8734313394166USD
- 2027-01-01: 474.17584359588625USD
- 2027-01-02: 388.37372338348393USD
À noter : les formalités d’arrivée ne s’effectuent pas à l’adresse de l’hébergement. À votre arrivée, veuillez vous présenter à l’adresse suivante : [Check-in Personalizado]. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Les chambres insonorisées ne sont pas garanties
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Le prix total affiché pour les séjours du 1er janvier inclut le tarif spécial du repas obligatoire du Jour de l'An.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
Informations sur l'établissement
Numéro d'enregistrement de l'établissement 002-025-002446/2026
- Animaux de compagnie : 65 USD par animal et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Hammam
Massage
Spa et centre de bien-être
Club pour enfants
Bar de la piscine
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Services
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Service de change
Coffre-fort
Distributeur automatique de billets
Laverie
24-Hour Front Desk
Bingo
Concierge Services
Activités
Piscine
Plage privée
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Aire de jeux
Canoë
Piscine pour enfants
Piscine extérieure
Musique live
Evening Entertainment
Pool (Infinity)
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Service de voiturier
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit