Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
407 $US
/nuit
Moyenne pour novembre
Prix pour Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
407 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive, les prix par nuit s'élèvent en moyenne à 260 $US pendant le mois le moins cher (septembre) et à 479 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 458 $US |
| février | 479 $US |
| mars | 401 $US |
| avril | 359 $US |
| mai | 326 $US |
| juin | 312 $US |
| juillet | 281 $US |
| août | 272 $US |
| septembre | 260 $US |
| octobre | 334 $US |
| novembre | 407 $US |
| décembre | 411 $US |
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nov. · 407 $US
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Le plus cher : février (env. 479 $US)
Le moins cher : septembre (env. 260 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment 10 piscines extérieures et un centre de fitness. Une navette gratuite vous conduit jusqu'à la plage.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, une réception ouverte 24 h/24 et un personnel polyglotte. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Pour le dîner, direction Bordeaux un restaurant qui vous fera découvrir les délices Cuisine française. Et pour combler tous vos petits creux, l'hébergement abrite un café. Vous n'avez pas envie de quitter votre chambre ? Pas de problème, vous pourrez profiter du du service d'étage (horaires limités) ! L'hébergement vous invite à la détente dans un de ses 5 bars/lounges. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Avec une décoration personnalisée, les 301 chambres de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une machine à espresso. Une télévision à écran plat 50 pouces avec chaînes par câble assure votre divertissement et l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent une douche avec un pommeau de douche à « effet pluie » et des articles de toilette gratuits. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et de l'eau minérale (offerte).
Emplacement
Se trouvant à Tulum (Résidence Zama Village), Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive est à moins de 10 minutes en voiture de Ruines mayas de Tulum et de Plage de Tulum.
À proximité
Centre de Style de Vie Hunab(0.8 miles)
Parc du Jaguar(0.8 miles)
Accès au Parc Jaguar(1.3 miles)
Parc Dos Aguas(1.4 miles)
Point de vue Jaguar Tulum(1.4 miles)
Hôpital de Tulum(1.7 miles)
Parc national de Tulum(1.8 miles)
Tour de Tulum(2.3 miles)
Promenade Artistique Holistika(2.4 miles)
Musée SFER IK(2.4 miles)
Cenote Calavera(2.7 miles)
Station balnéaire Las Palmas Public Beach(2.7 miles)
Plage de Tulum(2.7 miles)
Ruines mayas de Tulum(2.9 miles)
Maison du Cénote(3 miles)
Aéroport international de Tulum (TQO)(26.8 miles)
Aéroport international de Cancún (CUN)(74.4 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Emplacement
Calle Itzimina esq. Av Kukulkan,mz 001, lote 007, reg 014, Résidence Zama Village, Tulum, Tulum, Quintana Roo, Mexique
Centre de Style de Vie Hunab (0.8 miles)
Parc du Jaguar (0.8 miles)
Accès au Parc Jaguar (1.3 miles)
Parc Dos Aguas (1.4 miles)
Point de vue Jaguar Tulum (1.4 miles)
Hôpital de Tulum (1.7 miles)
Avis des voyageurs sur Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
8.4
Très bien
Basé sur 1 032 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les récents avis, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive est salué pour son design remarquable, son ambiance paisible, ses nombreuses piscines et son personnel accueillant, tandis que les critiques récurrentes portent sur la constance de la nourriture, la fiabilité du service et la navette vers la plage, située à l'extérieur de l'établissement.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les récents avis, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive est salué pour son design remarquable, son ambiance paisible, ses nombreuses piscines et son personnel accueillant, tandis que les critiques récurrentes portent sur la constance de la nourriture, la fiabilité du service et la navette vers la plage, située à l'extérieur de l'établissement.
La plupart des clients trouvent la propriété et les chambres très propres et modernes, bien que certains signalent la présence d'insectes, des problèmes d'entretien ou une orientation confuse. Les commentaires sur les repas sont mitigés : certains apprécient certains restaurants et le petit-déjeuner, tandis que d'autres évoquent un choix limité, des attentes longues et des boissons diluées. Attendez-vous à un séjour calme et axé sur le design, idéal pour se détendre.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines, un spa relaxant et la salle de sport sont des atouts, et le club de plage, situé à l'extérieur, est accessible par navette. Parmi les inconvénients fréquemment mentionnés, on trouve des piscines froides ou fermant tôt, ainsi qu'une fréquence de navette irrégulière. Quelques personnes ont également trouvé la salle de sport trop chaude.
Avis de voyageur à ce sujet
10
Tina Maureen
27 févr. 2025
·
A séjourné 7 nuits
We had an amazing week at Secrets Tulum. It was a beautiful resort with many quiet spots to get away to. Beautiful restaurants had great food! We loved our pool walkout room. Staff was helpful and friendly. Excursions to the Beach club were fun! Definitely recommend this resort!
We had an amazing week at Secrets Tulum. It was a beautiful resort with many quiet spots to get away to. Beautiful restaurants had great food! We loved our pool walkout room. Staff was helpful and friendly. Excursions to the Beach club were fun! Definitely recommend this resort!
10
ALASDAIR
13 févr. 2026
·
A séjourné 7 nuits
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
8
Rhett
22 mars 2025
·
Property and Resort was Amazing- Very Clean. Most of the Staff were friendly and courteous aside from the front lobby personnel. Definitely need better tequila options on property being that you are in MEXICO. Pools were amazing- They don’t keep the Jacuzzi’s warm, they were all cold water. On Vacation we all love a warm jacuzzi to relax in. The Beach club shuttle is convenient but need to have more consistent shuttle times. It’s not as often as they advertise online. Overall- A Wonderful experience. :)
Property and Resort was Amazing- Very Clean. Most of the Staff were friendly and courteous aside from the front lobby personnel. Definitely need better tequila options on property being that you are in MEXICO. Pools were amazing- They don’t keep the Jacuzzi’s warm, they were all cold water. On Vacation we all love a warm jacuzzi to relax in. The Beach club shuttle is convenient but need to have more consistent shuttle times. It’s not as often as they advertise online. Overall- A Wonderful experience. :)
10
Craig
22 août 2024
·
A séjourné 4 nuits
Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.
Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.
10
Tevin
19 août 2024
·
A séjourné 5 nuits
Amazing service. Quiet during sleeping hours. The beach club also has amazing service and is included in the all inclusive. The excursions were safe and well coordinated. They even provide transportation for you to and from. Cab service is available if you want to stay at the beach longer or venture out into the city for other dinning options. Highly recommend. This is a brand new property as well. Rooms were amazing. We got the swim out room and the water was not too cold or too hot. 10 out of 10 experience.
Amazing service. Quiet during sleeping hours. The beach club also has amazing service and is included in the all inclusive. The excursions were safe and well coordinated. They even provide transportation for you to and from. Cab service is available if you want to stay at the beach longer or venture out into the city for other dinning options. Highly recommend. This is a brand new property as well. Rooms were amazing. We got the swim out room and the water was not too cold or too hot. 10 out of 10 experience.
10
Charles
12 juin 2025
·
A séjourné 5 nuits
Great service and clean hotel with plenty of shows at night. Food was well above average with no wait at restaurants.
Great service and clean hotel with plenty of shows at night. Food was well above average with no wait at restaurants.
2
sofia palmero
10 nov. 2024
·
A séjourné 2 nuits
Tuvimos una cucaracha en el cuarto, no nos cambiaron las toallas y no había pistola de pelo
Tuvimos una cucaracha en el cuarto, no nos cambiaron las toallas y no había pistola de pelo
10
Johayna
4 août 2025
·
A séjourné 7 nuits
Excellent hotel. Beautiful rooms, fantastic staff and service. Not too busy, felt like a private resort. Staff was attentive, drinks and food of a much higher quality. Lovely spa too. Only comment is that the gym is too warm and the AC wasn’t strong enough there. Made it difficult to use.
Excellent hotel. Beautiful rooms, fantastic staff and service. Not too busy, felt like a private resort. Staff was attentive, drinks and food of a much higher quality. Lovely spa too. Only comment is that the gym is too warm and the AC wasn’t strong enough there. Made it difficult to use.
10
Michael
18 janv. 2025
·
A séjourné 7 nuits
vip treatment excellent. earlier access to gym would be better, premium alcohol available at all bars including room service.
vip treatment excellent. earlier access to gym would be better, premium alcohol available at all bars including room service.
10
Tommy
18 mai 2025
·
A séjourné 6 nuits
A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).
A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté générale est saluée dans les chambres et les espaces communs. Cependant, de nombreux avis mentionnent la présence d'insectes (fourmis ou cafards), des zones de piscine occasionnellement sales et des problèmes d'entretien tels que des fuites ou des bouchons.
Avis de voyageur à ce sujet
10
Glenn
11 nov. 2025
·
A séjourné 3 nuits
Room was spotless
Room was spotless
10
ALASDAIR
13 févr. 2026
·
A séjourné 7 nuits
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
2
Kenisha
19 juin 2024
·
A séjourné 3 nuits
It rained and water was leaking through the ceilings, staff wasn’t answering the phones. Then while my husband and I are getting food a roach crawled up on the counter top. We told the front desk about all the issues and ask what they were willing to make the experience better. A man and the front desk Kevin told us to write a review and was rude. Asked to talk to the manager plenty of times and no one wanted to talk to us. Overall experience was terrible and I’m disappointed at secrets because they hold great standards, but this was by far the worst trip ever! For the price I paid and the staff wasn’t willing to make any accommodations. I even showed the picture to the front desk of the roach and still nothing. I don’t live like that at home. I wouldn’t never recommend this property to a homeless person!
It rained and water was leaking through the ceilings, staff wasn’t answering the phones. Then while my husband and I are getting food a roach crawled up on the counter top. We told the front desk about all the issues and ask what they were willing to make the experience better. A man and the front desk Kevin told us to write a review and was rude. Asked to talk to the manager plenty of times and no one wanted to talk to us. Overall experience was terrible and I’m disappointed at secrets because they hold great standards, but this was by far the worst trip ever! For the price I paid and the staff wasn’t willing to make any accommodations. I even showed the picture to the front desk of the roach and still nothing. I don’t live like that at home. I wouldn’t never recommend this property to a homeless person!
2
Quasha
12 nov. 2025
·
A séjourné 2 nuits
Hotel booking was misleading. I book 11/6-11/10 what I thought was the main resort for my 35th bday upon arriving I was told that I would be staying on the beach side of the hotel which was about a 20 mins shuttle ride, I explained I was a solo traveler and would prefer staying at the main hotel where it is lit and filled with people. They refused to move me. Concierge stated that no other rooms were available. I took the shuttle that they provided to the off site beach location. It was small and unpleasant looking. However, I tried making the best of it. I was told that room service stops at 10pm when online it stated that service would be available 24 hours, also The restaurants on the beach side of the resort closed at 6 PM, so you had to shuttle back to the main resort to eat if you wanted the all inclusive, The last shuttle to and from the resorts are at 10:30 PM, For me was an issue because it was my birthday and I did not want to be back in the hotel by 10:30 PM at an all inclusive resort. The icing on the cake is, upon return home I have been bitten by bedbugs all over my lower body and buttocks. Room 6020 At the BEACH CLUB looks a basement apartment.It was nothing luxurious about it, nothing like the photos advertised. The icing on the cake is the room has a BED INFESTATION and I asked to be moved, nothing available. I was bitten by bed bugs all over my back legs and buttocks. I threw out my entire suitcase. I am currently waiting on a response from the resort.
Hotel booking was misleading. I book 11/6-11/10 what I thought was the main resort for my 35th bday upon arriving I was told that I would be staying on the beach side of the hotel which was about a 20 mins shuttle ride, I explained I was a solo traveler and would prefer staying at the main hotel where it is lit and filled with people. They refused to move me. Concierge stated that no other rooms were available. I took the shuttle that they provided to the off site beach location. It was small and unpleasant looking. However, I tried making the best of it. I was told that room service stops at 10pm when online it stated that service would be available 24 hours, also The restaurants on the beach side of the resort closed at 6 PM, so you had to shuttle back to the main resort to eat if you wanted the all inclusive, The last shuttle to and from the resorts are at 10:30 PM, For me was an issue because it was my birthday and I did not want to be back in the hotel by 10:30 PM at an all inclusive resort. The icing on the cake is, upon return home I have been bitten by bedbugs all over my lower body and buttocks. Room 6020 At the BEACH CLUB looks a basement apartment.It was nothing luxurious about it, nothing like the photos advertised. The icing on the cake is the room has a BED INFESTATION and I asked to be moved, nothing available. I was bitten by bed bugs all over my back legs and buttocks. I threw out my entire suitcase. I am currently waiting on a response from the resort.
2
Brittney
29 nov. 2025
·
A séjourné 5 nuits
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
8
Titik
14 oct. 2025
·
A séjourné 4 nuits
Super nice staff, especially Ariana and Sam,Lisbeth the concierge ,Micaela that serve my fav drinks..almost everyone is nice. Only one thing, the pool in the beach club was a little bit dirty and small,
Super nice staff, especially Ariana and Sam,Lisbeth the concierge ,Micaela that serve my fav drinks..almost everyone is nice. Only one thing, the pool in the beach club was a little bit dirty and small,
10
STEFFANY
27 juin 2025
·
A séjourné 5 nuits
Las albercas están un poco sucias
Las albercas están un poco sucias
10
Ahmid
28 août 2025
·
A séjourné 4 nuits
I absolutely loved my stay at Secrets Tulum. The property was incredibly clean at all times throughout the day and night, the staff was beyond nice and accommodating, and the service was amazing. I would certainly recommend this resort!
I absolutely loved my stay at Secrets Tulum. The property was incredibly clean at all times throughout the day and night, the staff was beyond nice and accommodating, and the service was amazing. I would certainly recommend this resort!
10
Tiasjia Ravin Nimoy
19 juin 2025
·
A séjourné 4 nuits
Great property. Clean and modern. Staff were incredibly attentive and kind! I cart wait to visit again!
Great property. Clean and modern. Staff were incredibly attentive and kind! I cart wait to visit again!
2
chinelle
1 nov. 2025
·
A séjourné 3 nuits
Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.
Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont modernes et souvent spacieuses, de nombreux clients appréciant les options avec accès direct à la piscine et l'agencement calme. Les problèmes récurrents incluent des problèmes d'entretien (fuites, climatisation ou appareils défectueux), une humidité ou une odeur de moisi occasionnelle, et certains nuisances sonores à proximité de certains lieux.
Avis de voyageur à ce sujet
4
Gerardo
22 avr. 2025
·
A séjourné 4 nuits
Horrible experience. We were at one room two nights with the aC making awful noises. One day the vent fell from the ceiling. Thankfully our next few nights they switched us to another room where it was better. Their resolution to the consumer was poor.
Horrible experience. We were at one room two nights with the aC making awful noises. One day the vent fell from the ceiling. Thankfully our next few nights they switched us to another room where it was better. Their resolution to the consumer was poor.
8
Jennifer
31 déc. 2024
·
A séjourné 3 nuits
The rooms were damp and smelled mildew. Was preferred status, however, was not shared all of the preferred amenities. Finding your way around the property was problematic. No map was provided. The staff didn't seem like they were overly happy to have jobs. The traveling back-and-forth to the beach was challenging given the traffic. The resort can't do anything about that, need to be very clear about the transport back-and-forth being time consuming.
The rooms were damp and smelled mildew. Was preferred status, however, was not shared all of the preferred amenities. Finding your way around the property was problematic. No map was provided. The staff didn't seem like they were overly happy to have jobs. The traveling back-and-forth to the beach was challenging given the traffic. The resort can't do anything about that, need to be very clear about the transport back-and-forth being time consuming.
10
Denise
14 sept. 2025
·
A séjourné 1 nuit
Amazing pool in my room,very quiet and great food.
Amazing pool in my room,very quiet and great food.
10
Sondre Tungodden
25 janv. 2026
·
A séjourné 7 nuits
Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!
Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!
8
Adam
13 janv. 2025
·
A séjourné 2 nuits
The property is very large. The layout can get confusing trying to find restaurants and pools and bars. The room itself was excellent. Large bathroom/shower area, great views. We were never advised of the app, to know what was open for food choices and times of availability and menus and such, that would have been nice to have been told at check-in (especially since we stayed at preferred tower). The beach club was a nice area as well. Nice to be able to take the shuttle back and forth and get some beach time. May look at staying at that end next time. Overall, a nice stay for a couple of nights. Always enjoy Secrets and the group of hotels they belong to.
The property is very large. The layout can get confusing trying to find restaurants and pools and bars. The room itself was excellent. Large bathroom/shower area, great views. We were never advised of the app, to know what was open for food choices and times of availability and menus and such, that would have been nice to have been told at check-in (especially since we stayed at preferred tower). The beach club was a nice area as well. Nice to be able to take the shuttle back and forth and get some beach time. May look at staying at that end next time. Overall, a nice stay for a couple of nights. Always enjoy Secrets and the group of hotels they belong to.
10
Rachaal
7 oct. 2025
·
A séjourné 2 nuits
The room was beautiful
The room was beautiful
10
Jill
3 nov. 2024
·
A séjourné 1 nuit
Rooms are beautiful and spacious. The property is set-up in a way that's very unique. They incorporate the feel of Tulum with boho chic decor. Loved the stay.
Rooms are beautiful and spacious. The property is set-up in a way that's very unique. They incorporate the feel of Tulum with boho chic decor. Loved the stay.
6
Kyung Eun
2 déc. 2024
·
A séjourné 6 nuits
Despite being a luxury resort that opened in 2023, it is plagued with numerous issues, such as malfunctioning facilities. For instance, the shower leaks, the housekeeping switch is broken, and the temperature control fluctuates unpredictably. The dining experience was also underwhelming. While the resort boasts eight dining options, two are located at the beach club and one is exclusive to Preferred Club members, leaving only three restaurants available for dinner. As a result, guests staying for more than three days may find themselves dining at subpar restaurants at least once. Moreover, the resort is located a considerable distance from the beach. While a complimentary shuttle service is provided, the round trip takes approximately 40 minutes, which some guests may find inconvenient. Additionally, the resort is set within a jungle environment, leading to a high presence of mosquitoes. The excessive sand scattered throughout the property also makes walking uncomfortable.
Despite being a luxury resort that opened in 2023, it is plagued with numerous issues, such as malfunctioning facilities. For instance, the shower leaks, the housekeeping switch is broken, and the temperature control fluctuates unpredictably. The dining experience was also underwhelming. While the resort boasts eight dining options, two are located at the beach club and one is exclusive to Preferred Club members, leaving only three restaurants available for dinner. As a result, guests staying for more than three days may find themselves dining at subpar restaurants at least once. Moreover, the resort is located a considerable distance from the beach. While a complimentary shuttle service is provided, the round trip takes approximately 40 minutes, which some guests may find inconvenient. Additionally, the resort is set within a jungle environment, leading to a high presence of mosquitoes. The excessive sand scattered throughout the property also makes walking uncomfortable.
10
Jessica
15 sept. 2025
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A séjourné 2 nuits
This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back
This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back
2
Brittney
29 nov. 2025
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A séjourné 5 nuits
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux avis soulignent un personnel sincèrement amical et attentif, ainsi que des concierges exceptionnels qui organisent des attentions particulières. Cependant, des plaintes récurrentes font état de propositions insistantes d'adhésion, d'un service inégal ou lent, et de difficultés occasionnelles à résoudre les problèmes ou à faire honorer les avantages promis.
Avis de voyageur à ce sujet
2
Tiffany
12 août 2025
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A séjourné 1 nuit
The Expedia gold status is supposed to get you a $200 resort credit and a free spa service. The hotel ended up saying that it’s not a $200 credit. It’s $40 coupons that you can use one at a time only on two specific services. It was really annoying that they didn’t honor the package as written. It’s a very nice hotel but it felt very cheap and they were very deceptive. They’d say one thing and do another - nothing like being gaslit on vacation. There are two parts of the hotel. I recommend the Casa Omni room types because those are the ones on the beach. The other rooms are located at the main property which is about 10 to 15 minutes. Drive away from the beach.
The Expedia gold status is supposed to get you a $200 resort credit and a free spa service. The hotel ended up saying that it’s not a $200 credit. It’s $40 coupons that you can use one at a time only on two specific services. It was really annoying that they didn’t honor the package as written. It’s a very nice hotel but it felt very cheap and they were very deceptive. They’d say one thing and do another - nothing like being gaslit on vacation. There are two parts of the hotel. I recommend the Casa Omni room types because those are the ones on the beach. The other rooms are located at the main property which is about 10 to 15 minutes. Drive away from the beach.
10
ALASDAIR
13 févr. 2026
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A séjourné 7 nuits
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
6
Jonathan
17 févr. 2025
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A séjourné 4 nuits
Overall property was good. Concierge service was severely lacking. Staff Overall was good but Concierge was not attentive at all or worth it
Overall property was good. Concierge service was severely lacking. Staff Overall was good but Concierge was not attentive at all or worth it
2
Brittney
29 nov. 2025
·
A séjourné 5 nuits
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
6
Fradi
19 nov. 2024
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A séjourné 3 nuits
This recent weekend trip provided a wonderful experience at a beautiful hotel known for its modern and comfortable rooms, with various appealing amenities. The hotel offers a serene atmosphere, making it an ideal getaway for relaxation. However, there are opportunities for improvement in the hotel's three restaurants, particularly at Olio, which specializes in Mediterranean cuisine. The food was not good at all. You can tell we were being served frozen food in a few areas. We expected fresh food. The bars and the drinks were always very watered down. Beware of pushy salespeople upon checking in who try to whisk you away for a 90-minute trip to their sister's location. This was very irritating, as we were hungry and tired from our long trip. They wanted us to make a decision right there and then. This was not a pleasant check-in experience. The service in a handful of areas was prolonged. The hotel has nine pools and a well-regarded spa. The beach club is nice but they need more staff in the bar and lunch area. The hotel is in Aldea Zama, an area that allows for pleasant walking trips to nearby boutique coffee shops and local restaurants.
This recent weekend trip provided a wonderful experience at a beautiful hotel known for its modern and comfortable rooms, with various appealing amenities. The hotel offers a serene atmosphere, making it an ideal getaway for relaxation. However, there are opportunities for improvement in the hotel's three restaurants, particularly at Olio, which specializes in Mediterranean cuisine. The food was not good at all. You can tell we were being served frozen food in a few areas. We expected fresh food. The bars and the drinks were always very watered down. Beware of pushy salespeople upon checking in who try to whisk you away for a 90-minute trip to their sister's location. This was very irritating, as we were hungry and tired from our long trip. They wanted us to make a decision right there and then. This was not a pleasant check-in experience. The service in a handful of areas was prolonged. The hotel has nine pools and a well-regarded spa. The beach club is nice but they need more staff in the bar and lunch area. The hotel is in Aldea Zama, an area that allows for pleasant walking trips to nearby boutique coffee shops and local restaurants.
10
forest
1 juil. 2025
·
A séjourné 2 nuits
Upon check in, we had a minor issue with our room not being ready on time. I did ask to speak to the manager on duty. The hotel manager Kevin was very accommodating and even offered us a special dinner to make up for the late check in. Gabriel, Our room concierge was also great. He was very attentive, helpful and went above and beyond to attend to all of our needs. He planned a romantic dinner for us to celebrate our anniversary. Lucia the manager at olio - was great. She made sure our experience was perfect. You can tell these guys enjoy what they do and take it seriously. I also want to give thanks to Estela at the front desk, Jeremias at preferred lobby bar. I highly recommend this resort. It’s relaxing, luxurious and the customer service is top notch.
Upon check in, we had a minor issue with our room not being ready on time. I did ask to speak to the manager on duty. The hotel manager Kevin was very accommodating and even offered us a special dinner to make up for the late check in. Gabriel, Our room concierge was also great. He was very attentive, helpful and went above and beyond to attend to all of our needs. He planned a romantic dinner for us to celebrate our anniversary. Lucia the manager at olio - was great. She made sure our experience was perfect. You can tell these guys enjoy what they do and take it seriously. I also want to give thanks to Estela at the front desk, Jeremias at preferred lobby bar. I highly recommend this resort. It’s relaxing, luxurious and the customer service is top notch.
8
Niousha
22 oct. 2025
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A séjourné 3 nuits
Beautiful resort with excellent location and amenities, but inconsistent service. The resort’s location and design are stunning, and the beach club offers great accessibility, entertainment, and cleanliness. However, several service experiences fell short of expectations. At the Preferred Club, we waited nearly an hour for our order before being told it couldn’t be fulfilled and were asked to go to the restaurant instead. On another occasion, a staff member declined to make drinks he had just served to nearby guests, which felt unprofessional. While relaxing at the beach, a server asked us to relocate or purchase an expensive bottle despite our Preferred Club status. We eventually left, which was disappointing since the Preferred upgrade is meant to ensure comfort and service consistency. That said, many team members were kind and accommodating, and some went above and beyond. The beach club menu is limited, but the main resort offered more dining options, which we enjoyed on our final night. Overall, Secrets Tulum is a beautiful property with great amenities and atmosphere. With more consistent staff training and attention to guest experience, it could easily be a five-star stay.
Beautiful resort with excellent location and amenities, but inconsistent service. The resort’s location and design are stunning, and the beach club offers great accessibility, entertainment, and cleanliness. However, several service experiences fell short of expectations. At the Preferred Club, we waited nearly an hour for our order before being told it couldn’t be fulfilled and were asked to go to the restaurant instead. On another occasion, a staff member declined to make drinks he had just served to nearby guests, which felt unprofessional. While relaxing at the beach, a server asked us to relocate or purchase an expensive bottle despite our Preferred Club status. We eventually left, which was disappointing since the Preferred upgrade is meant to ensure comfort and service consistency. That said, many team members were kind and accommodating, and some went above and beyond. The beach club menu is limited, but the main resort offered more dining options, which we enjoyed on our final night. Overall, Secrets Tulum is a beautiful property with great amenities and atmosphere. With more consistent staff training and attention to guest experience, it could easily be a five-star stay.
4
Andreas
13 janv. 2025
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A séjourné 5 nuits
I recently stayed at Secrets Tulum, and it turned out to be the most disastrous resort experience I’ve ever had. On the very first night, I received an electric shock because the cables behind the lamp’s wall plate weren’t insulated. Although they sent an engineer to fix the problem, the harm was already done—I was deeply unsettled by the incident. The concierge, Fernando, attempted to provide a few concessions, such as a hydrotherapy spa session and a romantic breakfast for my girlfriend and me. However, when we called the next day to confirm our spa appointment, our names weren’t even on the list—apparently, nobody had informed the spa staff. To make matters worse, the promised romantic breakfast was never delivered. We also celebrated New Year’s Eve there and paid $250 for a table with champagne, but when the night came, our table had already been given to someone else. It took them over 45 minutes to locate an alternative table, and we ended up far from the preferred section we had originally paid for. In addition to these issues, the customer service was appalling. The wait times at the restaurants averaged between 45 and 60 minutes, which was especially infuriating considering this is supposed to be a Secrets property. After experiencing all these problems, I can safely say I absolutely would not recommend Secrets Tulum.
I recently stayed at Secrets Tulum, and it turned out to be the most disastrous resort experience I’ve ever had. On the very first night, I received an electric shock because the cables behind the lamp’s wall plate weren’t insulated. Although they sent an engineer to fix the problem, the harm was already done—I was deeply unsettled by the incident. The concierge, Fernando, attempted to provide a few concessions, such as a hydrotherapy spa session and a romantic breakfast for my girlfriend and me. However, when we called the next day to confirm our spa appointment, our names weren’t even on the list—apparently, nobody had informed the spa staff. To make matters worse, the promised romantic breakfast was never delivered. We also celebrated New Year’s Eve there and paid $250 for a table with champagne, but when the night came, our table had already been given to someone else. It took them over 45 minutes to locate an alternative table, and we ended up far from the preferred section we had originally paid for. In addition to these issues, the customer service was appalling. The wait times at the restaurants averaged between 45 and 60 minutes, which was especially infuriating considering this is supposed to be a Secrets property. After experiencing all these problems, I can safely say I absolutely would not recommend Secrets Tulum.
10
Sergio Moises Cedillo
25 août 2024
·
A séjourné 7 nuits
We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.
We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.
10
John
8 nov. 2025
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A séjourné 8 nuits
We had an amazing stay! From the moment we walked in to the moment we left , the staff was excellent. Aldair our concierge and Reyes went above and beyond for us and made our experience one we will not forget .
We had an amazing stay! From the moment we walked in to the moment we left , the staff was excellent. Aldair our concierge and Reyes went above and beyond for us and made our experience one we will not forget .
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans un cadre jungle en ville, et non sur la plage ; l'accès à la plage se fait par une navette de 15 à 30 minutes jusqu'au club de plage de l'hôtel. Certains apprécient le calme et la proximité des commerces, tandis que d'autres trouvent les horaires et la fréquence de la navette peu pratiques.
Avis de voyageur à ce sujet
10
HIMJA
13 mai 2025
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A séjourné 5 nuits
Vlose to beach and tulum strip but in the jungle. Quiet retreat. Excellent services.
Vlose to beach and tulum strip but in the jungle. Quiet retreat. Excellent services.
10
Jessica
15 sept. 2025
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A séjourné 2 nuits
This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back
This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back
10
Leonard
29 août 2025
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A séjourné 3 nuits
Great location
Great location
8
Stacy
11 mai 2024
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A séjourné 3 nuits
This resort is a liability for the entire Secrets brand as their service is far below the company's standard. In a yr this will be the perfect resort, but until then stay away or visit and email corporate about your experience so they can clean house. However, this property is also very promising. We absolutely loved the room, location and while we also enjoyed the main restaurants, the casual eateries are another story. The buffet was lackluster at best, as the variety is lacking and repetitive. The lack of a mexican restaurant was also noted. The room was fabulous, but the lack of a privacy rope curtain in double rooms is regretful, as the 1st thing you can see when walking in your room, is your roommate showering. The beach club is amazing, but the food here is just like the buffet....lack of variety. For some reason the gift shop is still not completed..6 months later, so If you need sunscreen, or anything else, you have to walk to the go-mart 1 block away. I also never received a room upgrade as I am a VIP member, and when asked they said "You current room is better, as it is a swim-up and the upgrade is a preperfered tropical". Glad you like to make decisions for your guest, but I can make my own decisions. In the end, I kept my room, with a promise of preferred club amenities, which meant nothing, cause I never received a bag, butler or prefered service, just pool use. In conclusion, it's a good resort, but it's NOT a Secrets resort that most of us know and love.
This resort is a liability for the entire Secrets brand as their service is far below the company's standard. In a yr this will be the perfect resort, but until then stay away or visit and email corporate about your experience so they can clean house. However, this property is also very promising. We absolutely loved the room, location and while we also enjoyed the main restaurants, the casual eateries are another story. The buffet was lackluster at best, as the variety is lacking and repetitive. The lack of a mexican restaurant was also noted. The room was fabulous, but the lack of a privacy rope curtain in double rooms is regretful, as the 1st thing you can see when walking in your room, is your roommate showering. The beach club is amazing, but the food here is just like the buffet....lack of variety. For some reason the gift shop is still not completed..6 months later, so If you need sunscreen, or anything else, you have to walk to the go-mart 1 block away. I also never received a room upgrade as I am a VIP member, and when asked they said "You current room is better, as it is a swim-up and the upgrade is a preperfered tropical". Glad you like to make decisions for your guest, but I can make my own decisions. In the end, I kept my room, with a promise of preferred club amenities, which meant nothing, cause I never received a bag, butler or prefered service, just pool use. In conclusion, it's a good resort, but it's NOT a Secrets resort that most of us know and love.
10
Andi
25 févr. 2025
·
A séjourné 5 nuits
Absolutely beautiful resort- great food and staff. My only complaint is that it's not on the beach. There's a shuttle that runs to and from the beach club, which is soooo nice but it closes at 5. My own fault for not looking closer at the location. I would still recommend it though- the resort was incredible.
Absolutely beautiful resort- great food and staff. My only complaint is that it's not on the beach. There's a shuttle that runs to and from the beach club, which is soooo nice but it closes at 5. My own fault for not looking closer at the location. I would still recommend it though- the resort was incredible.
10
Craig
22 août 2024
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A séjourné 4 nuits
Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.
Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.
8
Sabrina
9 mars 2025
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A séjourné 8 nuits
The private beach is not on the resort but a 15-20 min shuttle ride away from the resort. Our power went out in our room one day and it took them about 30 min to fix it. The food was more westernized than Mexican and the bacon at the buffet was horrible. Everything else I ate was good. The mixed drinks like daiquiris, and pina coladas were very sweet and gave me a headache, so did their champagne so I stuck with Caesar’s and tequila sunrise for the majority of my stay. There is a lot of walking on the resort and a total of 4 connecting buildings 4 floors high which you could get yourself lost in trying to find your suite, however, there is always someone around who works there to direct you to your room. The resort I was told was just over a year old so they are still trying to establish themselves. Overall the staff was friendly, helpful, clean environment you literally could go barefoot anywhere, entertainment was ok but the resort usually shuts down at 1am.
The private beach is not on the resort but a 15-20 min shuttle ride away from the resort. Our power went out in our room one day and it took them about 30 min to fix it. The food was more westernized than Mexican and the bacon at the buffet was horrible. Everything else I ate was good. The mixed drinks like daiquiris, and pina coladas were very sweet and gave me a headache, so did their champagne so I stuck with Caesar’s and tequila sunrise for the majority of my stay. There is a lot of walking on the resort and a total of 4 connecting buildings 4 floors high which you could get yourself lost in trying to find your suite, however, there is always someone around who works there to direct you to your room. The resort I was told was just over a year old so they are still trying to establish themselves. Overall the staff was friendly, helpful, clean environment you literally could go barefoot anywhere, entertainment was ok but the resort usually shuts down at 1am.
6
Seina
26 févr. 2025
·
A séjourné 4 nuits
Did not like the shuttle to the beach. We thought the property was located on the beach front.
Did not like the shuttle to the beach. We thought the property was located on the beach front.
10
Tommy
18 mai 2025
·
A séjourné 6 nuits
A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).
A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).
6
Christopher
16 févr. 2025
·
A séjourné 6 nuits
I have stayed at many of these beachfront resorts. When booking this I didn’t realize it was not on the beach and you have to take a 20 minute shuttle to get to their beach club. I like to walk the beach early in the money and evening. Not possible here. Also you can’t set back and feel the ocean breeze and lisiten to the waves from your room. Next time I will book at their sister resort that is on the ocean.
I have stayed at many of these beachfront resorts. When booking this I didn’t realize it was not on the beach and you have to take a 20 minute shuttle to get to their beach club. I like to walk the beach early in the money and evening. Not possible here. Also you can’t set back and feel the ocean breeze and lisiten to the waves from your room. Next time I will book at their sister resort that is on the ocean.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les avis sont mitigés : plusieurs clients ont apprécié certains restaurants et la variété du petit-déjeuner, tandis que beaucoup d'autres ont signalé un choix limité, des attentes longues et des boissons diluées ou simples. La disponibilité du dîner peut être restreinte certains soirs, entraînant des files d'attente.
Avis de voyageur à ce sujet
6
Larmonica
21 juil. 2025
·
A séjourné 4 nuits
The drinks and food was subpar. The drinks were tasteless and watered down.
The drinks and food was subpar. The drinks were tasteless and watered down.
8
Amanda
6 nov. 2025
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A séjourné 4 nuits
Food was not good Not many option to eat from
Food was not good Not many option to eat from
6
Alyssa
3 nov. 2025
·
A séjourné 5 nuits
For the price I did expect more. We ordered room service one night and called an hour later to check on it, and it just never showed up. Also asked for a new steamer because ours was broken and that never came. Asked for new towels one day and they put the clean towels on top of my dirty clothes, which weren't even in the bathroom. The food was overall pretty bad. Some okay options, but very underseasoned and overcooked. There are a lot of pools, so it is nice you can always find a not crowded spot. The staff was kind, and the room itself was very nice.
For the price I did expect more. We ordered room service one night and called an hour later to check on it, and it just never showed up. Also asked for a new steamer because ours was broken and that never came. Asked for new towels one day and they put the clean towels on top of my dirty clothes, which weren't even in the bathroom. The food was overall pretty bad. Some okay options, but very underseasoned and overcooked. There are a lot of pools, so it is nice you can always find a not crowded spot. The staff was kind, and the room itself was very nice.
8
Marie
11 mars 2025
·
A séjourné 6 nuits
The only thing that could have been better is some of the food. Some of it was excellent and other food restaurants on the property were mediocre.
The only thing that could have been better is some of the food. Some of it was excellent and other food restaurants on the property were mediocre.
10
Sondre Tungodden
25 janv. 2026
·
A séjourné 7 nuits
Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!
Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!
6
Monique
13 sept. 2025
·
A séjourné 4 nuits
This property need better food option. There need to be an alternative buffet dinner option as well instead of only able to have dinner at a restaurant. The only restaurant that was good was the Japanese restaurant . More staff is needed as some restaurants weren’t open every night
This property need better food option. There need to be an alternative buffet dinner option as well instead of only able to have dinner at a restaurant. The only restaurant that was good was the Japanese restaurant . More staff is needed as some restaurants weren’t open every night
10
Sergio Moises Cedillo
25 août 2024
·
A séjourné 7 nuits
We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.
We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.
2
chinelle
1 nov. 2025
·
A séjourné 3 nuits
Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.
Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.
6
Fredrich
16 nov. 2025
·
A séjourné 2 nuits
The staff and cleanliness is great, I do think that the Hyatt Inclusive properties has lost their spark trying to cut corners. Food was lacking variety, flavor, authenticity, and overall was not good. They are usually understaffed, which makes the food come to us cold. We tried room service, going to the main location, which were all very average experience. At our last days, we ended up opting out and eating food outside. If you just want to drink, you can get that at any all inclusive.
The staff and cleanliness is great, I do think that the Hyatt Inclusive properties has lost their spark trying to cut corners. Food was lacking variety, flavor, authenticity, and overall was not good. They are usually understaffed, which makes the food come to us cold. We tried room service, going to the main location, which were all very average experience. At our last days, we ended up opting out and eating food outside. If you just want to drink, you can get that at any all inclusive.
10
Tiffany
16 juin 2025
·
A séjourné 3 nuits
This property was nothing short of Amazing. Every restaurant, even room service had amazing food. I have never been to an all-inclusive resort where I didn’t leave to go eat. This was wonderful and so worth every penny spent. The staff and I mean the ENTIRE staff was friendly, attentive and knowledgeable. Secrets surpassed every expectation I had for this trip. I’m convinced that I will look for a Secrets for every trip moving forward. Thank you TULUM.
This property was nothing short of Amazing. Every restaurant, even room service had amazing food. I have never been to an all-inclusive resort where I didn’t leave to go eat. This was wonderful and so worth every penny spent. The staff and I mean the ENTIRE staff was friendly, attentive and knowledgeable. Secrets surpassed every expectation I had for this trip. I’m convinced that I will look for a Secrets for every trip moving forward. Thank you TULUM.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Stephane
1 mars 2026
·
A séjourné 4 nuits
Nous avions une superbe chambre avec un excellent service. Nous avons eu un tres beau sejour aux secrets Tulum.
Nous avions une superbe chambre avec un excellent service. Nous avons eu un tres beau sejour aux secrets Tulum.
10
Michael
27 janv. 2026
·
A séjourné 5 nuits
Tout a propos du resort était parfait un vrai service 5 étoiles nous avons été traités comme des roi du début a la fin!!! Un gros merci a expedia pour le preferred club upgrade
Tout a propos du resort était parfait un vrai service 5 étoiles nous avons été traités comme des roi du début a la fin!!! Un gros merci a expedia pour le preferred club upgrade
6
mathieu
5 janv. 2026
·
A séjourné 7 nuits
Le niveau de ce secret n'est pas le même que ceux ailleurs. l'offre de service est moindre. moins de choix, moins de qualité, si vous avez déjà été dans un autre secret vous pourriez être déçu. je vous conseille le secret moxche à la place
Le niveau de ce secret n'est pas le même que ceux ailleurs. l'offre de service est moindre. moins de choix, moins de qualité, si vous avez déjà été dans un autre secret vous pourriez être déçu. je vous conseille le secret moxche à la place
10
Pierre
28 févr. 2025
·
A séjourné 1 nuit
Tres tres belle place et le personnel passionné envers ses clients
Tres tres belle place et le personnel passionné envers ses clients
8
Rovin
27 août 2024
·
A séjourné 3 nuits
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Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:30
Avant 12:30
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Vous envisagez cet hôtel pour votre voyage à Tulum ?
Quel est le tarif moyen des chambres au Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive à Tulum ?
Au cours des 60 à 90 prochains jours, les tarifs des chambres au Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive à Tulum s'élèvent généralement à environ 351 $US par nuit pour deux personnes, allant de 234 $US à 20 602 $US.
Quel est le meilleur moment pour visiter le Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive pour éviter l'affluence ?
Juin est le mois le plus calme pour visiter le Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive à Tulum, tandis que la demande atteint son apogée en octobre. Planifiez soigneusement le début de l'automne : attendez-vous à la plus forte affluence en octobre et à la période la plus calme en juin.
Comment est la région autour du Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive et que puis-je faire à proximité ?
Le Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive est situé à Quintana Roo, près des attractions telles que la plage de Tulum, les ruines mayas de Tulum et le Cenote Calavera, ce qui en fait un excellent choix pour des séjours de luxe et pour le Spa / la Relaxation. L'emplacement est idéal pour les voyageurs qui souhaitent combiner un séjour en bord de mer avec des visites culturelles et de la nature dans les environs de Tulum.
Quand puis-je trouver les tarifs les plus bas au Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive ?
Septembre est le mois le moins cher pour séjourner au Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive à Tulum, avec un prix moyen de 299 $US par nuit ; février est le plus cher à 549 $US. Les tarifs plus bas en septembre coïncident avec le mois de juin, qui est le mois le plus calme en termes d'affluence.
Comment le prix par nuit à Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive, à Tulum se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive, à Tulum est de 297 $US par nuit pour 2 voyageurs, ce qui est habituel pour cet hôtel : il se situe à moins de 5 % de sa moyenne de 296 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 249 $US et 410 $US.
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-04: 246.65942580093386USD
- 2026-11-05: 296.50931688354495USD
- 2026-11-06: 296.60667637243654USD
- 2026-11-07: 296.53175547088625USD
- 2026-11-08: 296.53175547088625USD
- 2026-11-09: 296.53175547088625USD
- 2026-11-10: 296.53175547088625USD
- 2026-11-11: 298.6045670804443USD
- 2026-11-12: 415.36123839312745USD
- 2026-11-13: 415.36123839312745USD
- 2026-11-14: 415.36123839312745USD
- 2026-11-15: 298.6045670804443USD
- 2026-11-16: 285.89798902899173USD
- 2026-11-17: 286.97683973410034USD
- 2026-11-18: 294.52886318463135USD
- 2026-11-19: 298.6045670804443USD
- 2026-11-20: 298.6045670804443USD
- 2026-11-21: 298.6045670804443USD
- 2026-11-22: 298.6045670804443USD
- 2026-11-23: 298.6045670804443USD
- 2026-11-24: 298.6045670804443USD
- 2026-11-25: 296.6865988522339USD
- 2026-11-26: 298.6045670804443USD
- 2026-11-27: 298.6045670804443USD
- 2026-11-28: 298.6045670804443USD
- 2026-11-29: 298.6045670804443USD
- 2026-11-30: 295.6077310184326USD
- 2026-12-01: 279.62460535437015USD
- 2026-12-02: 279.62460535437015USD
- 2026-12-03: 341.99873955541995USD
- 2026-12-04: 340.9198717216187USD
- 2026-12-05: 341.99873955541995USD
- 2026-12-06: 279.62460535437015USD
- 2026-12-07: 279.62460535437015USD
- 2026-12-08: 279.62460535437015USD
- 2026-12-09: 279.62460535437015USD
- 2026-12-10: 279.62460535437015USD
- 2026-12-11: 279.62460535437015USD
- 2026-12-12: 279.62460535437015USD
- 2026-12-13: 279.62460535437015USD
- 2026-12-14: 279.62460535437015USD
- 2026-12-15: 279.62460535437015USD
- 2026-12-16: 279.62460535437015USD
- 2026-12-17: 279.62460535437015USD
- 2026-12-18: 279.62460535437015USD
- 2026-12-19: 279.62460535437015USD
- 2026-12-20: 274.03051137194825USD
- 2026-12-21: 275.1093792057495USD
- 2026-12-22: 295.6077310184326USD
- 2026-12-23: 258.9264815995789USD
- 2026-12-24: 394.50325255004884USD
- 2026-12-25: 375.44336834417726USD
- 2026-12-26: 392.32756601257324USD
- 2026-12-27: 471.46198891955567USD
- 2026-12-28: 470.3831210857544USD
- 2026-12-29: 470.3831210857544USD
- 2026-12-30: 491.4008833736572USD
- 2026-12-31: 617.3778271552735USD
- 2027-01-01: 554.3226903927613USD
- 2027-01-02: 535.1147457678223USD
- 2027-01-03: 445.5692979378662USD
- 2027-01-04: 443.41159652764895USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Cet hébergement se compose du bâtiment de l’hôtel principal et d’un bâtiment annexe en front de mer (types de chambres Casa Zamna). Le bâtiment annexe en front de mer est situé à 7,7 kilomètres du bâtiment principal et du parking.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Le service de navette vers la plage de cet hébergement est assuré de 09 h 30 à 16 h 00.
- Piscine accessible de 08 h 00 à 18 h 00.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
Informations sur l'établissement
Numéro d'enregistrement de l'établissement 009-007-005229
- Animaux de compagnie : 65 USD par animal et par jour
- Les animaux d'assistance ne sont soumis à aucuns frais.
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Hammam
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Services
Coffre-fort
Zone fumeurs
24-Hour Front Desk
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Piscine extérieure
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit