Hilton Tulum Riviera Maya All-Inclusive Resort
309 $US
/nuit
Moyenne pour novembre
Prix pour Hilton Tulum Riviera Maya All-Inclusive Resort
Sélectionnez les dates pour voir les prix et les disponibilités
309 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Hilton Tulum Riviera Maya All-Inclusive Resort, les prix par nuit s'élèvent en moyenne à 244 $US pendant le mois le moins cher (octobre) et à 501 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 411 $US |
| février | 501 $US |
| mars | 488 $US |
| avril | 449 $US |
| mai | 353 $US |
| juin | 341 $US |
| juillet | 362 $US |
| août | 337 $US |
| septembre | 370 $US |
| octobre | 244 $US |
| novembre | 309 $US |
| décembre | 380 $US |
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nov. · 309 $US
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Le plus cher : février (env. 501 $US)
Le moins cher : octobre (env. 244 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 8 piscines extérieures, un toboggan aquatique et une salle de fitness ouverte 24 h/24.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
De délicieuses spécialités Cuisine asiatique vous attendent à Noriku, un restaurant avec terrasse qui offre une jolie vue sur la mer. C'est le lieu idéal pour un dîner détente en amoureux ou en famille, mais si vous préférez cependant le confort de votre chambre, un service d'étage 24 h/24 est à votre disposition. Pour que vous puissiez faire connaissance avec les autres convives, l'hébergement vous invite à participer à une réception gratuite organisée tous les jours. Pour une petite pause rafraîchissante, arrêtez-vous dans un des 3 bars/lounges, 3 bars de plage et 3 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 09 h 00 à 11 h 30.
Chambres
Avec une décoration personnalisée, les 735 chambres de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une TV connectée. Les chambres sont dotées d'un balcon ou patio aménagé. Des chaînes numériques sont à votre disposition et vous invitent au divertissement. Une salle de bain privée avec un sèche-cheveux et des peignoirs pour enfants est à votre disposition.
Emplacement
Tulum ne manque pas de choses à découvrir ; Hilton Tulum Riviera Maya All-Inclusive Resort vous fait profiter d'un séjour au bord de la plage et se trouve à moins de 10 minutes en voiture de Plage d'Akumal et de Riviera Maya Golf Club.
À proximité
Riviera Maya Golf Club(1.5 miles)
Aktun Chen(1.5 miles)
Plage de Xcacel(1.9 miles)
Réserve de Xcacel-Xcacelito(2.4 miles)
Plage Xcacelito(2.5 miles)
Plage Sud d'Akumal(3 miles)
Hekab Be Biblioteca(4 miles)
Plage d'Akumal(4.2 miles)
Centre écologique d'Akumal(4.2 miles)
Parc Xel-Há(5.4 miles)
Lagon Yal-ku(5.6 miles)
Half Moon Bay(5.6 miles)
Dos Ojos Cenote(7.1 miles)
Parc écologique El Toh(7.2 miles)
Cimetière des Animaux Cenote(7.9 miles)
Aéroport international de Tulum (TQO)(40.6 miles)
Aéroport international Cozumel (CZM)(37.4 miles)
Aéroport international de Cancún (CUN)(60.6 miles)
Blanchisserie
Ascenseur
Centre d'affaires
Service de voiturier
Personnel multilingue
Coffre-fort
Emplacement
Carretera Cancun Tulum 307, Tulum, Quintana Roo, Mexique
Riviera Maya Golf Club (1.5 miles)
Aktun Chen (1.5 miles)
Plage de Xcacel (1.9 miles)
Réserve de Xcacel-Xcacelito (2.4 miles)
Plage Xcacelito (2.5 miles)
Plage Sud d'Akumal (3 miles)
Options de chambre
8
Chambre, 2 grands lits, balcon, vue océan
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
BalconBalcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
17
Suite Présidentielle, plusieurs lits
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles Standard
Couchages 3
1711 ft²
Balcon ou patioSalle à manger séparéeClimatisationSalon séparéBaignoire profonde
11
Chambre Familiale, 1 très grand lit, balcon, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
452 ft²
BalconBalcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
8
Chambre, 1 très grand lit, balcon
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
452 ft²
BalconBalcon ou patioClimatisationBaignoire et douche séparéesSalle de bain privée
7
Chambre Familiale, 2 grands lits, balcon, vue océan
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
BalconBalcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
12
Suite, 1 très grand lit, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
861 ft²
Balcon ou patioSalle à manger séparéeClimatisationSalon séparéBaignoire profonde
14
Suite, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
861 ft²
Balcon ou patioSalle à manger séparéeClimatisationSalon séparéBaignoire profonde
8
Chambre Familiale, 2 grands lits, balcon
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
BalconBalcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
10
Chambre, 2 grands lits, balcon
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
BalconBalcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
10
Chambre, 1 très grand lit, balcon, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
452 ft²
BalconBalcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
8
Chambre, 1 très grand lit, accessible aux personnes à mobilité réduite, balcon
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
452 ft²
BalconBalcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
16
Suite Familiale, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
861 ft²
Balcon ou patioClimatisationSalon séparéBaignoire profonde
13
Chambre Familiale, 1 très grand lit, balcon
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
452 ft²
BalconBalcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
Avis des voyageurs sur Hilton Tulum Riviera Maya All-Inclusive Resort
8.3
Très bien
Basé sur 1 834 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Hilton Tulum Riviera Maya All-Inclusive Resort, les voyageurs soulignent la propreté et le caractère moderne des chambres, les nombreuses piscines et les équipements pour les familles, une qualité de restauration variable, une plage rocheuse et limitée, ainsi que la grande taille du complexe, qui nécessite souvent l’utilisation de navettes.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Hilton Tulum Riviera Maya All-Inclusive Resort, les voyageurs soulignent la propreté et le caractère moderne des chambres, les nombreuses piscines et les équipements pour les familles, une qualité de restauration variable, une plage rocheuse et limitée, ainsi que la grande taille du complexe, qui nécessite souvent l’utilisation de navettes.
De nombreux clients ont apprécié le petit-déjeuner et quelques restaurants spécialisés, mais des commentaires récurrents mentionnent une nourriture fade ou répétitive, des difficultés à obtenir des réservations pour le dîner et des boissons faibles ou incohérentes. Les chambres sont souvent spacieuses et confortables, mais certains signalent un manque d'intimité au premier étage, des vues obstruées et du bruit occasionnel près de certains bâtiments. La plage est pittoresque mais principalement rocheuse, avec parfois des algues, tandis que les piscines et les aires pour enfants sont un point fort ; certains ont noté des piscines sales, des carreaux manquants ou des jacuzzis tièdes. De nombreux membres du personnel sont salués pour leur gentillesse et leur serviabilité, bien que le service puisse être lent ou incohérent selon les lieux ; attendez-vous à un séjour axé sur la famille et le complexe, avec de meilleures piscines que plages.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Grand complexe avec de nombreuses piscines, des aires pour enfants et un spa apprécié ; des navettes internes aident à parcourir les distances. Les inconvénients notés incluent une plage rocheuse et limitée, des jacuzzis tièdes, des piscines occasionnellement sales ou carrelées, et une vie nocturne/divertissement discrète.
Avis de voyageur à ce sujet
8
Brittany
18 juil. 2025
·
A séjourné 5 nuits
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
10
Turan
20 oct. 2025
·
A séjourné 6 nuits
Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly
Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly
10
Lauren
13 juin 2025
·
A séjourné 7 nuits
Truly the best all inclusive experience yet. Every single employee there is so attentive. The one thing I was a little upset about was no true swim up pool bar. However, the wait staff that would bring you drinks before you even had to ask truly made up for that. This was a trip I did not want to leave, and if my adventures ever take back to tulum, I will absolutely be staying here again!
Truly the best all inclusive experience yet. Every single employee there is so attentive. The one thing I was a little upset about was no true swim up pool bar. However, the wait staff that would bring you drinks before you even had to ask truly made up for that. This was a trip I did not want to leave, and if my adventures ever take back to tulum, I will absolutely be staying here again!
10
Gabriela
27 nov. 2025
·
A séjourné 4 nuits
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
8
Rachel
6 oct. 2025
·
A séjourné 3 nuits
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
8
kevin
8 oct. 2025
·
A séjourné 5 nuits
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
10
Arturo
22 oct. 2025
·
A séjourné 5 nuits
The whole experience was amazing, the message at the Conrad Spa was out of this world, the service and attention to detail from the staff was beyond incredible, I had small accident while at the pool but the staff was beyond helpful. We took this trip around our 4 year old daughter and she loved the kids club and the kids pool. The only complaint I would have is that my wife as a vegan really had a hard time finding food options throughout the day. The reservation restaurants were amazing and had plenty of options to choose from. Overall it was an amazing experience. Thanks to the amazing team
The whole experience was amazing, the message at the Conrad Spa was out of this world, the service and attention to detail from the staff was beyond incredible, I had small accident while at the pool but the staff was beyond helpful. We took this trip around our 4 year old daughter and she loved the kids club and the kids pool. The only complaint I would have is that my wife as a vegan really had a hard time finding food options throughout the day. The reservation restaurants were amazing and had plenty of options to choose from. Overall it was an amazing experience. Thanks to the amazing team
8
Donna Kathleen
6 août 2025
·
A séjourné 10 nuits
Tiles in pools broken. Fair bit of wear n tear after only 3 years.
Tiles in pools broken. Fair bit of wear n tear after only 3 years.
10
Kiley
12 oct. 2025
·
A séjourné 7 nuits
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
8
Manuel
27 août 2025
·
A séjourné 4 nuits
Excelentes instalaciones, limpieza, comodidad, todo en un lugar, excepto el kids club donde tienen muchas restricciones para el uso del área y juguetes en horas no familiares, los adultos comprendemos pero es difícil que un niño de 3 años entienda que a esa hora no puede hacer uso de un juguete que está desocupado.
Excelentes instalaciones, limpieza, comodidad, todo en un lugar, excepto el kids club donde tienen muchas restricciones para el uso del área y juguetes en horas no familiares, los adultos comprendemos pero es difícil que un niño de 3 años entienda que a esa hora no puede hacer uso de un juguete que está desocupado.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les chambres et les jardins sont fréquemment décrits comme très propres. Cependant, plusieurs clients ont signalé des piscines sales et des carreaux cassés ou manquants, et quelques-uns ont mentionné la présence de nuisibles.
Avis de voyageur à ce sujet
10
Vance
5 nov. 2025
·
A séjourné 3 nuits
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
8
Brittany
18 juil. 2025
·
A séjourné 5 nuits
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
4
Mousa Khalil
10 août 2025
·
A séjourné 4 nuits
Pool wasn’t clean. And the area around the pools wasn’t clean
Pool wasn’t clean. And the area around the pools wasn’t clean
10
Ana
26 juil. 2025
·
A séjourné 3 nuits
Hilton Tulum Riviera Maya All-Inclusive Resort is like no other place! The clean and pristine grounds is beyond well maintained and should be seen by all. My stay was incredible and I already can’t wait to return. The restaurants have the best foods and well curated. They are a cut above all other resorts.
Hilton Tulum Riviera Maya All-Inclusive Resort is like no other place! The clean and pristine grounds is beyond well maintained and should be seen by all. My stay was incredible and I already can’t wait to return. The restaurants have the best foods and well curated. They are a cut above all other resorts.
10
Gabriela
27 nov. 2025
·
A séjourné 4 nuits
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
2
sadhana
17 mai 2025
·
A séjourné 4 nuits
He was very disappointed with the service had roaches in the room. The manager wasn’t helpful four days. We were very disappointed. It was too busy at the front desk complaining about this and that AC wasn’t working so he wasn’t very happy with us day.
He was very disappointed with the service had roaches in the room. The manager wasn’t helpful four days. We were very disappointed. It was too busy at the front desk complaining about this and that AC wasn’t working so he wasn’t very happy with us day.
2
Serkant
12 août 2025
·
Limited dining reservation availability even when restaurants have open tables. Dirty pools. Broken tiles in the pool wounded our friend. Can't believe this is a Hilton hotel. Not recommended
Limited dining reservation availability even when restaurants have open tables. Dirty pools. Broken tiles in the pool wounded our friend. Can't believe this is a Hilton hotel. Not recommended
10
Terry
23 avr. 2025
·
A séjourné 7 nuits
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
10
Rolando
15 août 2025
·
A séjourné 4 nuits
Great staff, very clean rooms
Great staff, very clean rooms
10
Kimberly M
21 avr. 2025
·
A séjourné 5 nuits
Excellent! Great staff and well-kept property grounds and rooms.
Excellent! Great staff and well-kept property grounds and rooms.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont modernes, spacieuses et confortables, avec de jolies vues sur l'océan ou la jungle. Certains clients ont noté un manque d'intimité au premier étage, des vues obstruées et du bruit occasionnel près de certains bâtiments.
Avis de voyageur à ce sujet
8
Romina Liliana
2 mai 2025
·
A séjourné 7 nuits
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
10
Jeffrey Miguel
11 févr. 2025
·
A séjourné 5 nuits
Loved the views from the room
Loved the views from the room
8
Chastity
2 août 2025
·
A séjourné 5 nuits
Nice rooms, friendly staff.
Nice rooms, friendly staff.
10
Doretha
6 juil. 2025
·
A séjourné 3 nuits
We loved the modernness - open, light, bright, clean, spacious, and well-appointed / gorgeous designs all throughoutof this 5-star all-inclusive resort that we dubbed as the best kept secret AND our new "home-away-from-home!" TOP NOTCH SERVICE AND STAFF, TOO!
We loved the modernness - open, light, bright, clean, spacious, and well-appointed / gorgeous designs all throughoutof this 5-star all-inclusive resort that we dubbed as the best kept secret AND our new "home-away-from-home!" TOP NOTCH SERVICE AND STAFF, TOO!
10
Rhonda
7 avr. 2025
·
A séjourné 3 nuits
I took my bachelorette trip here in April 2025. The resort is lovely and overall so gorgeous. Our rooms were very clean and the beds were comfy. I’ve never stayed somewhere with nicer staff, they really made the trip special. Oscar at the lobby bar makes the best espresso martinis and margaritas. He was also so fun and attentive. Betuel and Isaías the bellhops gave us a special tour around the resort to show us everything so we wouldn’t have to walk. The food was pretty good, we especially loved the Italian restaurant La Luce, the prosciutto pizza was incredible. The ribeye tacos at SeaSalt were also great! The staff never forgot to ask us about food allergies and really remembered who was allergic to what. They also had quite a few vegan options at every eatery. Vela sur was a great way to start our day with Oceanside breakfast. Overall, the resort experience was lovely, we really enjoyed it all, from the rooms to the pools, but what made this trip special were the resort employees. There are too many to name, thank you to all the employees for making this an unforgettable trip!
I took my bachelorette trip here in April 2025. The resort is lovely and overall so gorgeous. Our rooms were very clean and the beds were comfy. I’ve never stayed somewhere with nicer staff, they really made the trip special. Oscar at the lobby bar makes the best espresso martinis and margaritas. He was also so fun and attentive. Betuel and Isaías the bellhops gave us a special tour around the resort to show us everything so we wouldn’t have to walk. The food was pretty good, we especially loved the Italian restaurant La Luce, the prosciutto pizza was incredible. The ribeye tacos at SeaSalt were also great! The staff never forgot to ask us about food allergies and really remembered who was allergic to what. They also had quite a few vegan options at every eatery. Vela sur was a great way to start our day with Oceanside breakfast. Overall, the resort experience was lovely, we really enjoyed it all, from the rooms to the pools, but what made this trip special were the resort employees. There are too many to name, thank you to all the employees for making this an unforgettable trip!
10
Alejandra
1 janv. 2026
·
A séjourné 8 nuits
No view Of the sea
No view Of the sea
10
Monique
9 oct. 2025
·
A séjourné 3 nuits
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
6
Marcus
10 déc. 2024
·
A séjourné 3 nuits
Many of the rooms at this hotel have a view of the ocean, and I specifically paid extra for an “Ocean View” room. Unless you pay an upcharge, you will get a “Nature View room (jungle). Our room was on ground level, with a berm in front of our patio. You could HEAR the ocean, and you could SMELL the ocean, but you could not SEE the ocean from our patio. The hotel did not appear to be anywhere near full capacity, so I am puzzled why the front desk put us in this room. If they had just put us one floor higher, we would have had a wonderful view of the ocean. As we arrived late in the day, and were tired after flying, we just decided to accept the room. Note: The room TV had intermittent signal outages and one night there was no satellite signal at all. Now I know you're thinking, why did you go to Tulum to watch TV, but this was at the end of a long day and we were retiring for the night, and my wife would have liked to watch a movie. In one of the restaurants (Vela Sur), I was served a dirty glass of ice with food debris in it, which the waiter handed me to pour my soda into. Let me clarify, it was not the ice that was dirty, it was actually a dirty glass that had not been washed properly. I looked at the waiter to see if he caught it but he just walked away. The wristband fob is a great idea, even though a wristband seems like a step back at an all-inclusive, but it's actually difficult to lose and you don't have to remember it when you leave your room.
Many of the rooms at this hotel have a view of the ocean, and I specifically paid extra for an “Ocean View” room. Unless you pay an upcharge, you will get a “Nature View room (jungle). Our room was on ground level, with a berm in front of our patio. You could HEAR the ocean, and you could SMELL the ocean, but you could not SEE the ocean from our patio. The hotel did not appear to be anywhere near full capacity, so I am puzzled why the front desk put us in this room. If they had just put us one floor higher, we would have had a wonderful view of the ocean. As we arrived late in the day, and were tired after flying, we just decided to accept the room. Note: The room TV had intermittent signal outages and one night there was no satellite signal at all. Now I know you're thinking, why did you go to Tulum to watch TV, but this was at the end of a long day and we were retiring for the night, and my wife would have liked to watch a movie. In one of the restaurants (Vela Sur), I was served a dirty glass of ice with food debris in it, which the waiter handed me to pour my soda into. Let me clarify, it was not the ice that was dirty, it was actually a dirty glass that had not been washed properly. I looked at the waiter to see if he caught it but he just walked away. The wristband fob is a great idea, even though a wristband seems like a step back at an all-inclusive, but it's actually difficult to lose and you don't have to remember it when you leave your room.
6
Monique
15 juin 2025
·
A séjourné 5 nuits
Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!
Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!
10
Stacey
29 janv. 2025
·
A séjourné 1 nuit
We stayed at Hilton for one night. The room and facilities are super clean. Room is modern and comfortable and quiet. There’s a pool area for each building. I wish I booked all my stay here. The lobby is magnificent facing the ocean. You immediately feel luxurious when entering it. It’s worth the money comparing with other hotels in Cancun at the same price range.
We stayed at Hilton for one night. The room and facilities are super clean. Room is modern and comfortable and quiet. There’s a pool area for each building. I wish I booked all my stay here. The lobby is magnificent facing the ocean. You immediately feel luxurious when entering it. It’s worth the money comparing with other hotels in Cancun at the same price range.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreuses critiques font l'éloge du personnel amical et attentionné ainsi que d'un service de ménage efficace. D'autres font état d'un service lent ou incohérent, de confusions concernant les réservations et d'interactions peu utiles avec la réception.
Avis de voyageur à ce sujet
10
Valerie
18 août 2025
·
A séjourné 3 nuits
We really enjoyed our stay. Customer service is great. They clean the room, empty the trash and refill the fridge with beverages even though we don’t call for it.
We really enjoyed our stay. Customer service is great. They clean the room, empty the trash and refill the fridge with beverages even though we don’t call for it.
2
Luke
16 août 2025
·
A séjourné 7 nuits
Got food poisoning the third night of our stay. Ruined everything. Ages for kids activities unclear, much of the staff was cranky/unhappy, and our room was missing its mini-fridge.
Got food poisoning the third night of our stay. Ruined everything. Ages for kids activities unclear, much of the staff was cranky/unhappy, and our room was missing its mini-fridge.
4
Huseyin
12 août 2025
·
A séjourné 4 nuits
Food quality was really bad. Restaurants were empty, yet they wouldn't book you until 9-10pm at night. Laziest staff ever that often fakes not understanding English to not do what you are requesting. This is the worst Hilton ever. I really think Hilton should considee revoking their brand as I will think twice to ever stay at a Hilton again.
Food quality was really bad. Restaurants were empty, yet they wouldn't book you until 9-10pm at night. Laziest staff ever that often fakes not understanding English to not do what you are requesting. This is the worst Hilton ever. I really think Hilton should considee revoking their brand as I will think twice to ever stay at a Hilton again.
10
Gabriela
27 nov. 2025
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A séjourné 4 nuits
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
4
Kenneth
20 févr. 2025
·
A séjourné 2 nuits
My overall experience at this resort left much to be desired. While the frontline staff were friendly and hardworking, they were clearly understaffed, making it difficult for them to be effective. Once the resort got busy, long lines formed at every bar, not just for drinks but even for clean glassware. The employees did their best, but they simply didn’t have the resources to keep up with demand. Unfortunately, the most disappointing part of my stay was dealing with the front desk and management. They were unaccommodating and unwilling to assist when issues arose. Simple requests were regularly denied, making what should have been a relaxing vacation unnecessarily frustrating. Instead of operating as a "resort of yes," this property felt like a "resort of no." For example, I was denied an ice bucket for the beach, which should be a basic amenity at an all-inclusive resort. When I arrived at a restaurant just ten minutes before closing, hoping to grab a plate of pastries, I was refused service because they had finished seating—despite 100 people still dining. Even getting empty wine glasses was a hassle; instead of providing them, staff insisted on serving full glasses of wine, forcing me to waste perfectly good wine just to get the glassware. A resort should prioritize guest experience by accommodating reasonable requests. While the frontline staff tried their best, poor management and a rigid service approach left a lasting negative impression.
My overall experience at this resort left much to be desired. While the frontline staff were friendly and hardworking, they were clearly understaffed, making it difficult for them to be effective. Once the resort got busy, long lines formed at every bar, not just for drinks but even for clean glassware. The employees did their best, but they simply didn’t have the resources to keep up with demand. Unfortunately, the most disappointing part of my stay was dealing with the front desk and management. They were unaccommodating and unwilling to assist when issues arose. Simple requests were regularly denied, making what should have been a relaxing vacation unnecessarily frustrating. Instead of operating as a "resort of yes," this property felt like a "resort of no." For example, I was denied an ice bucket for the beach, which should be a basic amenity at an all-inclusive resort. When I arrived at a restaurant just ten minutes before closing, hoping to grab a plate of pastries, I was refused service because they had finished seating—despite 100 people still dining. Even getting empty wine glasses was a hassle; instead of providing them, staff insisted on serving full glasses of wine, forcing me to waste perfectly good wine just to get the glassware. A resort should prioritize guest experience by accommodating reasonable requests. While the frontline staff tried their best, poor management and a rigid service approach left a lasting negative impression.
10
Tasneem
31 oct. 2025
·
A séjourné 4 nuits
Hilton Tulum was one of the best resorts I have ever stayed on, lots of people from different countries and backgrounds. The staff are a 10/10, never had a problem with any one of them. At the lobby bar there are 2 guys that stood out to my partner and I, we forgot the other guys name but Daniel was extremely amazing his service was a 100/100 most sweetest guy ever. There was lots of sight seeing and animals as well loll. The room(s) are extremely clean and room service was a 10/10 anytime we called they were on GO! Which was amazing. First time in Mexico lots of memories and wonderful people. To the people in Hilton Tulum we say Thank you see you guys soon!
Hilton Tulum was one of the best resorts I have ever stayed on, lots of people from different countries and backgrounds. The staff are a 10/10, never had a problem with any one of them. At the lobby bar there are 2 guys that stood out to my partner and I, we forgot the other guys name but Daniel was extremely amazing his service was a 100/100 most sweetest guy ever. There was lots of sight seeing and animals as well loll. The room(s) are extremely clean and room service was a 10/10 anytime we called they were on GO! Which was amazing. First time in Mexico lots of memories and wonderful people. To the people in Hilton Tulum we say Thank you see you guys soon!
10
Mariah
28 août 2025
·
A séjourné 6 nuits
We had such an amazing family experience with my 2.5 year old for an entire week stay! The food was amazing and the staff was even better. We used the shuttle service that the hotel offers and we were pleasantly surprised with a car seat waiting for our travel to the resort. Once we arrived check-in is very easy, leave a card on file if you are looking to charge your room during dining experienced and beverage upgrades, otherwise no card is required during your stay. There is a bit of a learning curve the first day if you are not fluent in Spanish to get the initial layout and hours of dining but past the first day it’s a smooth vacation. You will need to book dinner reservations with concierge and they recommend doing that as soon as you can to book your preferred restaurant. The Conrad Spa was THE BEST EXPERIENCE! I arrived an hour early prior to my service and enjoyed a steam room, sauna and cold plunge before my massage and facial. Our only feedback is surrounding our toddler, if there can be nuggets, quesadillas and/or pizza for lunch options as the nuggets seemed to be first come first serve. Lastly my husband suggested a smoothie bar that provides protein shakes as he used the 24 hour gym every day during our stay. Overall 10/10 would recommend. We truly felt like it was a staycation where we could relax and enjoy all the resort had to offer ! Thank you so much to all of the staff for making us feel welcome during every encounter!
We had such an amazing family experience with my 2.5 year old for an entire week stay! The food was amazing and the staff was even better. We used the shuttle service that the hotel offers and we were pleasantly surprised with a car seat waiting for our travel to the resort. Once we arrived check-in is very easy, leave a card on file if you are looking to charge your room during dining experienced and beverage upgrades, otherwise no card is required during your stay. There is a bit of a learning curve the first day if you are not fluent in Spanish to get the initial layout and hours of dining but past the first day it’s a smooth vacation. You will need to book dinner reservations with concierge and they recommend doing that as soon as you can to book your preferred restaurant. The Conrad Spa was THE BEST EXPERIENCE! I arrived an hour early prior to my service and enjoyed a steam room, sauna and cold plunge before my massage and facial. Our only feedback is surrounding our toddler, if there can be nuggets, quesadillas and/or pizza for lunch options as the nuggets seemed to be first come first serve. Lastly my husband suggested a smoothie bar that provides protein shakes as he used the 24 hour gym every day during our stay. Overall 10/10 would recommend. We truly felt like it was a staycation where we could relax and enjoy all the resort had to offer ! Thank you so much to all of the staff for making us feel welcome during every encounter!
10
Francisco
16 août 2025
·
A séjourné 5 nuits
Our stay was nothing short of incredible. From the moment we checked in, the staff went above and beyond — always warm, helpful, and quick to make us feel at home. Traveling with a 10-month-old could’ve been stressful, but Hilton had a crib ready in our room before we even asked. Huge win for family-friendly travel! The vibe here is unmatched — the parties are lively yet surprisingly kid-friendly, so everyone gets to enjoy. The food blew me away… every cuisine we tried was on point, from flavor to drink pairings. The only spot that missed the mark for me was the Mexican restaurant — felt a little too boujee with ingredients instead of highlighting authentic flavors. But that’s me being picky because everything else? Absolute fire. Honestly, Hilton surprised me in the best way possible. Luxury, family comfort, and unforgettable memories all in one place. I’d go back in a heartbeat.
Our stay was nothing short of incredible. From the moment we checked in, the staff went above and beyond — always warm, helpful, and quick to make us feel at home. Traveling with a 10-month-old could’ve been stressful, but Hilton had a crib ready in our room before we even asked. Huge win for family-friendly travel! The vibe here is unmatched — the parties are lively yet surprisingly kid-friendly, so everyone gets to enjoy. The food blew me away… every cuisine we tried was on point, from flavor to drink pairings. The only spot that missed the mark for me was the Mexican restaurant — felt a little too boujee with ingredients instead of highlighting authentic flavors. But that’s me being picky because everything else? Absolute fire. Honestly, Hilton surprised me in the best way possible. Luxury, family comfort, and unforgettable memories all in one place. I’d go back in a heartbeat.
6
Ismael
12 sept. 2025
·
A séjourné 1 nuit
Although this looks a brand new hotel with a beautiful design I WOULD NOT recommend this hotel. Service isn’t very good, at the steakhouse Auma the host Carlos was quite unfair and rude, we missed the time for making a reservation but the concierge said maybe we can try as walk ins and a table could be available if any guest didn’t show up or canceled. We did so, on our way we met some other guests on the cart to the restaurant under the same situation. We were first in line, and Carlos denied us the table, while he gave a table to the guests behind us just because they were a group of women. There were 7 available tables. This was discrimination. The property’s maintenance isn’t the best, pools have unstick missing tiles, dangerous for the feet. Common areas bathrooms are normally dirty. Wines are very low quality ones and food is average. Our room keys didn’t work in several times, even twice a day. Walking from the room to the lobby takes around 30 mins, taking a cart around 15, this was very annoying. The best thing of the hotel was the coffee bar.
Although this looks a brand new hotel with a beautiful design I WOULD NOT recommend this hotel. Service isn’t very good, at the steakhouse Auma the host Carlos was quite unfair and rude, we missed the time for making a reservation but the concierge said maybe we can try as walk ins and a table could be available if any guest didn’t show up or canceled. We did so, on our way we met some other guests on the cart to the restaurant under the same situation. We were first in line, and Carlos denied us the table, while he gave a table to the guests behind us just because they were a group of women. There were 7 available tables. This was discrimination. The property’s maintenance isn’t the best, pools have unstick missing tiles, dangerous for the feet. Common areas bathrooms are normally dirty. Wines are very low quality ones and food is average. Our room keys didn’t work in several times, even twice a day. Walking from the room to the lobby takes around 30 mins, taking a cart around 15, this was very annoying. The best thing of the hotel was the coffee bar.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans un quartier calme, pittoresque et quelque peu isolé à l'extérieur de Tulum, avec des taxis coûteux et une vie nocturne limitée à proximité. Le rivage est principalement rocheux, avec parfois des algues, ce qui limite l'accès à la plage par rapport au temps passé à la piscine.
Avis de voyageur à ce sujet
10
Lisa
9 févr. 2025
·
A séjourné 3 nuits
It’s a Beautiful resort the atmosphere was good the staff were friendly it was very clean and the restaurants were good. The only downside was the location it’s not near any restaurants or shops
It’s a Beautiful resort the atmosphere was good the staff were friendly it was very clean and the restaurants were good. The only downside was the location it’s not near any restaurants or shops
8
Juan antonio
13 juil. 2025
·
A séjourné 4 nuits
Todo bien la comida y bebidas (lo mejor), el servicio, limpieza, etc. solo la actitud de algunos empleados no me gustó mucho (pocos la gran mayoría muy amables y serviciales). Lo malo es que el transporte es algo costoso hacia y desde el hotel los taxis son muy caros y está algo lejos de todo
Todo bien la comida y bebidas (lo mejor), el servicio, limpieza, etc. solo la actitud de algunos empleados no me gustó mucho (pocos la gran mayoría muy amables y serviciales). Lo malo es que el transporte es algo costoso hacia y desde el hotel los taxis son muy caros y está algo lejos de todo
8
Bogdan
13 avr. 2025
·
A séjourné 6 nuits
Great place, great staff, great food. No room to swim in the ocean. Beach has a lot of rocks and hard to get in and out of water. If you are a pool person and like to tan, or family with kids. This is a great place to be at.
Great place, great staff, great food. No room to swim in the ocean. Beach has a lot of rocks and hard to get in and out of water. If you are a pool person and like to tan, or family with kids. This is a great place to be at.
10
Monsurah
15 mars 2025
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A séjourné 3 nuits
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
4
ABRAHAM
18 sept. 2025
·
A séjourné 3 nuits
The hotel is not at Tulum, it is 15 minutes away by car at Chemuyil. -The beach is full of rocks and sargasso. -Two restaurants were closed for renovations, other was only for Enclave members !! -Bicycles are only used for visiting the SPA and the Conrad hotel with a guide, helmet and safety vest. -The pool towels are collected 5 pm, so if you want to swim later there are no towels ! - The beach has no service staff.
The hotel is not at Tulum, it is 15 minutes away by car at Chemuyil. -The beach is full of rocks and sargasso. -Two restaurants were closed for renovations, other was only for Enclave members !! -Bicycles are only used for visiting the SPA and the Conrad hotel with a guide, helmet and safety vest. -The pool towels are collected 5 pm, so if you want to swim later there are no towels ! - The beach has no service staff.
8
kevin
8 oct. 2025
·
A séjourné 5 nuits
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
10
Aaliyah
13 avr. 2025
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A séjourné 5 nuits
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
10
Leila
27 sept. 2025
·
A séjourné 3 nuits
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
10
Paul
22 août 2025
·
A séjourné 5 nuits
Property Is huge with several facilites. Food Is not bad, mostly great staff. Decent activities and family entertainment. No Beach access or small stretch of rocky beach.
Property Is huge with several facilites. Food Is not bad, mostly great staff. Decent activities and family entertainment. No Beach access or small stretch of rocky beach.
10
Allyson
22 juil. 2025
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A séjourné 6 nuits
This was a beautiful property that suited our family vacation well, accommodating six adults and five kids ranging in age from 11 to 19. It was low-key which I enjoyed, although the older teens would have preferred a little more to do. We went into Tulum where there's a vibrant night life, but it's also a 45-minute drive each way, which wasn't ideal.
This was a beautiful property that suited our family vacation well, accommodating six adults and five kids ranging in age from 11 to 19. It was low-key which I enjoyed, although the older teens would have preferred a little more to do. We went into Tulum where there's a vibrant night life, but it's also a 45-minute drive each way, which wasn't ideal.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sur la restauration sont mitigés : le petit-déjeuner est souvent salué et certains restaurants spécialisés se distinguent, mais les buffets peuvent être fades ou répétitifs, les boissons faibles et les réservations pour le dîner difficiles à obtenir. Quelques clients ont signalé des problèmes de santé liés à la nourriture.
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8
Caroline Rainsford
10 déc. 2024
·
A séjourné 4 nuits
Food was very underwhelming. Not alot of good options. The only restaurant I liked was the Japanese one.
Food was very underwhelming. Not alot of good options. The only restaurant I liked was the Japanese one.
4
MURAT
8 févr. 2026
·
A séjourné 2 nuits
-rooms are well equipped and big enough -beach is beautiful but the sea is rocky and not comfortable to swim -pool area is nice and clean -the food quality is very low except the breakfast. breakfast was good but we did not like any restaurant for lunch and dinner. in even low profile restaurants anywhere, you can have more delicious foods.
-rooms are well equipped and big enough -beach is beautiful but the sea is rocky and not comfortable to swim -pool area is nice and clean -the food quality is very low except the breakfast. breakfast was good but we did not like any restaurant for lunch and dinner. in even low profile restaurants anywhere, you can have more delicious foods.
8
Chryl
5 août 2025
·
A séjourné 5 nuits
Great property, extremely clean and staff was amazing. I would definitely stay here again just because of that. The food would be my only complaint. Except for the breakfast and the Italian restaurant . The other options were lacking seasoning and the traditional Mexican flavors that we all come to love . Late night transportation station to each casa after main performances could have also been much better . Having carts waiting after all main stage activities could have prevented the wait times.
Great property, extremely clean and staff was amazing. I would definitely stay here again just because of that. The food would be my only complaint. Except for the breakfast and the Italian restaurant . The other options were lacking seasoning and the traditional Mexican flavors that we all come to love . Late night transportation station to each casa after main performances could have also been much better . Having carts waiting after all main stage activities could have prevented the wait times.
10
Leidy
20 sept. 2025
·
A séjourné 3 nuits
The restaurants are 5/10 except the breakfast(favorite). Everything else was on point!
The restaurants are 5/10 except the breakfast(favorite). Everything else was on point!
10
Heather
31 mars 2025
·
A séjourné 5 nuits
We spent 4 days/5 nights at Hilton Tulum with our kids, 9 and 7. They had a great time and there were no shortage of pools and beach space. The food was really good for an all inclusive, though we did end up with food poisoning on our last night. Overall, would return as the grounds were lovely, service was good, and food and drinks were great.
We spent 4 days/5 nights at Hilton Tulum with our kids, 9 and 7. They had a great time and there were no shortage of pools and beach space. The food was really good for an all inclusive, though we did end up with food poisoning on our last night. Overall, would return as the grounds were lovely, service was good, and food and drinks were great.
8
Christine Licari
20 juin 2025
·
A séjourné 4 nuits
To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.
To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.
2
Amanvir
28 oct. 2025
·
A séjourné 5 nuits
We had to call everyday for room service. Our AC was not working properly & it was not fixed during our stay. We also disliked the food. Do not recommend.
We had to call everyday for room service. Our AC was not working properly & it was not fixed during our stay. We also disliked the food. Do not recommend.
6
Siman
28 août 2025
·
A séjourné 7 nuits
I was really disappointed with the dining setup. They told us that only one restaurant was buffet-style and available without restrictions, while all the others required reservations—which were rarely available. Since it was advertised as all-inclusive, I expected to have access to all the restaurants, not just one. It felt misleading and very frustrating
I was really disappointed with the dining setup. They told us that only one restaurant was buffet-style and available without restrictions, while all the others required reservations—which were rarely available. Since it was advertised as all-inclusive, I expected to have access to all the restaurants, not just one. It felt misleading and very frustrating
4
Candace Rae
22 juil. 2025
·
A séjourné 3 nuits
Overall the property is beautiful and has a lot of potential. However, the food quality and options were terrible. Reservations are limited and no options at dinner if you arrive on a certain day (Friday) as there was no dinner buffet available. Mediterranean restaurant was awful, Asian restaurant was mediocre. Noodles were unbelievably sweet. The staff also seemed to be confused about what food options were available and when. The beach has limited access, very rocky and lots of seaweed. They did try and clear the seaweed daily. If you want to swim or walk the beach this is definitely not your resort. Drink selections not great (bottom shelf liquor, especially the tequila surprisingly) and definitely watered down. We’ve stayed at several all inclusive Hiltons and this was by far the worse. Maybe one staff for the entire pool taking food and drink orders, so you either had to wait an extensive amount of time to get them or get out of the pool and go to the nearest bar which is not that close. No entertainment. Again, the property is beautiful and well kept, so it’s disappointing they fell short everywhere else. Freddy and I believe his name was Salvador at Vela for the breakfast buffet were awesome! But because of all the other shortcomings I definitely won’t be back.
Overall the property is beautiful and has a lot of potential. However, the food quality and options were terrible. Reservations are limited and no options at dinner if you arrive on a certain day (Friday) as there was no dinner buffet available. Mediterranean restaurant was awful, Asian restaurant was mediocre. Noodles were unbelievably sweet. The staff also seemed to be confused about what food options were available and when. The beach has limited access, very rocky and lots of seaweed. They did try and clear the seaweed daily. If you want to swim or walk the beach this is definitely not your resort. Drink selections not great (bottom shelf liquor, especially the tequila surprisingly) and definitely watered down. We’ve stayed at several all inclusive Hiltons and this was by far the worse. Maybe one staff for the entire pool taking food and drink orders, so you either had to wait an extensive amount of time to get them or get out of the pool and go to the nearest bar which is not that close. No entertainment. Again, the property is beautiful and well kept, so it’s disappointing they fell short everywhere else. Freddy and I believe his name was Salvador at Vela for the breakfast buffet were awesome! But because of all the other shortcomings I definitely won’t be back.
4
Joshua
29 sept. 2025
·
A séjourné 5 nuits
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Quentin
20 nov. 2025
·
A séjourné 6 nuits
Super hôtel malgré la plage avec des cailloux, le seul défaut
Super hôtel malgré la plage avec des cailloux, le seul défaut
6
Olivier
15 janv. 2024
·
A séjourné 7 nuits
Pas vraiment eu une excellente expérience. Les employés des restaurants sont vraiment gentils, bon services. À part le resto mexicain Maxal, les autres restaurants c’était pas vraiment bon. Mais, Maxal, excellent et créatif, bien interprété. On a adoré. Les enfants ont aimé le parc aquatic et autres. On ne retournera pas à cette hôtel. Il y a beaucoup mieux.
Pas vraiment eu une excellente expérience. Les employés des restaurants sont vraiment gentils, bon services. À part le resto mexicain Maxal, les autres restaurants c’était pas vraiment bon. Mais, Maxal, excellent et créatif, bien interprété. On a adoré. Les enfants ont aimé le parc aquatic et autres. On ne retournera pas à cette hôtel. Il y a beaucoup mieux.
10
abril c
11 sept. 2026
·
A séjourné 3 nuits
Hermoso hotel, se ve nuevo, muy rica la comida.
Hermoso hotel, se ve nuevo, muy rica la comida.
10
joann
6 sept. 2026
·
A séjourné 3 nuits
Even one was great just what I need
Even one was great just what I need
10
abril c
8 août 2026
·
A séjourné 3 nuits
Excelente trato, buena calidad en el hotel.
Excelente trato, buena calidad en el hotel.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:59
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Vous envisagez cet hôtel pour votre voyage à Tulum ?
Quel est généralement le prix des chambres au Hilton Tulum Riviera Maya All-Inclusive Resort à Tulum?
Au cours des 60 à 90 prochains jours, le prix des chambres au Hilton Tulum Riviera Maya All-Inclusive Resort à Tulum est généralement d’environ 463 $US par nuit pour deux personnes, allant de 320 $US à 1 501 $US aux dates de pointe.
Quel est le meilleur moment pour visiter le Hilton Tulum Riviera Maya All-Inclusive Resort afin d'éviter la foule?
La période la plus calme au Hilton Tulum Riviera Maya All-Inclusive Resort à Tulum est en mai, tandis que la demande est la plus forte en décembre. Planifiez votre voyage en mai si vous préférez moins de monde et une meilleure disponibilité.
Quelles sont les attractions et l'ambiance qui entourent le Hilton Tulum Riviera Maya All-Inclusive Resort à Tulum?
Le Hilton Tulum Riviera Maya All-Inclusive Resort à Tulum est situé à Quintana Roo, près des sites d'intérêt tels que le parc Xel-Há, le lagon Yal-ku et le cénoté Dos Ojos, ce qui permet de facilement combiner des journées à la plage avec du snorkeling et des visites de cénotes. L'établissement met l'accent sur les thèmes de la plage/côte et de l’écologie, il est donc idéal pour les voyageurs à la recherche de luxe en bord de mer et d'expériences en plein air.
Quel mois offre les tarifs les plus bas au Hilton Tulum Riviera Maya All-Inclusive Resort?
Octobre est le mois le moins cher pour séjourner au Hilton Tulum Riviera Maya All-Inclusive Resort à Tulum, avec une moyenne de 299 $US par nuit pour deux personnes ; février est le mois le plus cher, avec environ 581 $US. Octobre offre les meilleurs tarifs, même si mai est le mois le plus calme en termes de foule.
Comment les prix du Hilton Tulum Riviera Maya All-Inclusive Resort se comparent-ils à ceux des autres hôtels à Tulum?
Le Hilton Tulum Riviera Maya All-Inclusive Resort à Tulum est moins cher que 6 hôtels comparables sur 16 dans les environs, avec une médiane typique de 431 $US par nuit pour deux personnes contre environ 392 $US pour ses concurrents.
Comment le prix par nuit à Hilton Tulum Riviera Maya All-Inclusive Resort, à Tulum se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Hilton Tulum Riviera Maya All-Inclusive Resort, à Tulum est de 390 $US par nuit pour 2 voyageurs, ce qui est habituel pour cet hôtel : il se situe à moins de 10 % de sa moyenne de 411 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 308 $US et 659 $US.
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-03: 535.27320091333USD
- 2026-11-04: 381.4884922505798USD
- 2026-11-05: 342.8822341509399USD
- 2026-11-06: 372.5940783984985USD
- 2026-11-07: 325.92382146994015USD
- 2026-11-08: 410.07768697964474USD
- 2026-11-09: 405.1915111311035USD
- 2026-11-10: 398.2216001247253USD
- 2026-11-11: 410.779934392395USD
- 2026-11-12: 461.29854554510496USD
- 2026-11-13: 412.12562572622676USD
- 2026-11-14: 346.8041355993652USD
- 2026-11-15: 369.030141062622USD
- 2026-11-16: 369.030141062622USD
- 2026-11-17: 369.030141062622USD
- 2026-11-18: 369.030141062622USD
- 2026-11-19: 369.030141062622USD
- 2026-11-20: 369.030141062622USD
- 2026-11-21: 362.2907466011352USD
- 2026-11-22: 369.030141062622USD
- 2026-11-23: 412.08653769094843USD
- 2026-11-24: 498.5839366420898USD
- 2026-11-25: 503.7103324688415USD
- 2026-11-26: 606.0607413208618USD
- 2026-11-27: 606.0607413208618USD
- 2026-11-28: 566.6659678288573USD
- 2026-11-29: 482.1571555286254USD
- 2026-11-30: 482.1571555286254USD
- 2026-12-01: 352.1870037979431USD
- 2026-12-02: 347.4769984101562USD
- 2026-12-03: 361.6713041052246USD
- 2026-12-04: 393.26390002917475USD
- 2026-12-05: 396.6281797953796USD
- 2026-12-06: 347.4769984101562USD
- 2026-12-07: 343.94515440850824USD
- 2026-12-08: 347.4769984101562USD
- 2026-12-09: 347.4769984101562USD
- 2026-12-10: 347.4769984101562USD
- 2026-12-11: 395.966186201416USD
- 2026-12-12: 394.83187884783933USD
- 2026-12-13: 347.4769984101562USD
- 2026-12-14: 347.4769984101562USD
- 2026-12-15: 347.4769984101562USD
- 2026-12-16: 347.4769984101562USD
- 2026-12-17: 365.2385330651245USD
- 2026-12-18: 479.46573857321164USD
- 2026-12-19: 415.5003975440063USD
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: NO DATA
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Une partie de l’eau est réutilisée grâce à un système de recyclage des eaux usées.
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L'hébergement est gratuit pour les enfants âgés de 4 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie déjà en place.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Accès aux chambres possible à l'aide d'un appareil mobile.
Équipements populaires
Blanchisserie
Ascenseur
Centre d'affaires
Service de voiturier
Personnel multilingue
Coffre-fort
Services
Centre d'affaires
Ascenseur
Personnel multilingue
Coffre-fort
Blanchisserie
Salle de bal
Consigne à bagage
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Concierge Services
Coworking Spaces
Reception (free)
Gift Shops or Newsstand
Laundry Facilities
Porter/Bellhop
Reception Hall
Shopping (on site)
Tours/Ticket Assistance
Wedding Services
Well-Lit Path to Entrance
Activités
Jardin
Aire de jeux
Piscine pour enfants
Fitness Center (24-hour)
Arcade/Game Room
Beach Umbrellas
Bicycles (on site) (free)
Fitness Center (nearby) (free)
Full-Service Spa
Outdoor Entertainment Area
Mobilier d'extérieur
Pool Cabanas (surcharge)
Pool Sun Loungers
Pool Umbrellas
Spa Services (on site)
Spa Treatment Room (s)
Waterslide
Général
Serviettes
Petit-déjeuner gratuit
Beach Sun Loungers
Children's Club (free)
Children's Games
Handrails in Hallways
Smoke-Free Property
Snack Bar/Deli
Stair-Free Path to Entrance
Valet For Wheelchair-Equipped Vehicle
Walkway to Water
Water Dispenser
Wheelchair Accessible (Limited)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Spa
Parking
Service de voiturier
Parking (Uncovered)
Connexion Internet
Wi-fi gratuit