Secrets Moxché Playa del Carmen - Adults Only - All Inclusive
786 $US
/nuit
Moyenne pour novembre
Prix pour Secrets Moxché Playa del Carmen - Adults Only - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
786 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Secrets Moxché Playa del Carmen - Adults Only - All Inclusive, les prix par nuit s'élèvent en moyenne à 429 $US pendant le mois le moins cher (septembre) et à 1 066 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 910 $US |
| février | 1 066 $US |
| mars | 783 $US |
| avril | 749 $US |
| mai | 623 $US |
| juin | 492 $US |
| juillet | 449 $US |
| août | 455 $US |
| septembre | 429 $US |
| octobre | 598 $US |
| novembre | 786 $US |
| décembre | 814 $US |
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nov. · 786 $US
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Le plus cher : février (env. 1 066 $US)
Le moins cher : septembre (env. 429 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 7 piscines extérieures, une discothèque et un court de tennis extérieur.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Toutes les saveurs Cuisine internationale vous attendent à Market Cafe, un restaurant avec une jolie vue sur le jardin, idéal pour un dîner détente en amoureux ou en famille. Si vous préférez cependant le confort de votre chambre, un service d'étage 24 h/24 est à votre disposition. Étant donné que l'hébergement propose un bar à la plage, vous pouvez faire une petite pause fraîcheur autant de fois que vous le souhaitez. N'hésitez pas non plus à aller prendre un verre dans un de ses 7 bars/lounges ou de ses 2 bars en milieu de piscine.
Chambres
Les 485 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une tablette numérique et un minibar. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec des articles de toilette gratuits et un sèche-cheveux est à votre disposition. Les équipements et services offerts par l'hébergement comprennent un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un coin salon séparé, mais aussi un téléphone avec des appels locaux gratuits.
Emplacement
Se trouvant à Playa del Carmen (Corasol), Secrets Moxché Playa del Carmen - Adults Only - All Inclusive est à moins de 15 minutes en voiture de Club de golf de Gran Coyote et de Parcours de golf El Camaleon Mayakoba.
À proximité
Chun-Zumbul (site de plongée)(0.5 miles)
Playa Xcalacoco(0.7 miles)
Plage de Punta Esmeralda(1.1 miles)
Plage Playa 88(1.5 miles)
Plage Avenida Colosio(2.1 miles)
Église Guadalupe(2.2 miles)
Plage Coco(2.4 miles)
Mamitas Beach Club(2.7 miles)
Club de golf de Gran Coyote(2.7 miles)
Super Chedraui Selecto Avenida 10(2.8 miles)
Rue commerçante Quinta Avenida(2.8 miles)
Plage principale de Playa del Carmen(2.8 miles)
Mario Villanueva Madrid(2.9 miles)
Quai Navega(3 miles)
Plaza 28 de Julio(3 miles)
Aéroport international Cozumel (CZM)(26.2 miles)
Aéroport international de Cancún (CUN)(32.7 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
Carretera Playa del Carmen-Cancun KM 294, Corasol, Corasol, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Chun-Zumbul (site de plongée) (0.5 miles)
Playa Xcalacoco (0.7 miles)
Plage de Punta Esmeralda (1.1 miles)
Plage Playa 88 (1.5 miles)
Plage Avenida Colosio (2.1 miles)
Église Guadalupe (2.2 miles)
Options de chambre
6
Preferred Club Junior Suite King Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
668 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
Junior Suite Ocean View King
Couchages 5
2
Junior Suite King Bed
Détails de la chambre
1 Grand Lit Double
Couchages 2
668 ft²
BalconClimatisationCoffre-fortSalle de bain privée
7
Preferred Club Junior Suite Double Ocean View
Détails de la chambre
2 Lits Doubles
Couchages 2
668 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
6
Preferred Club Junior Suite King Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
668 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
6
Preferred Club Junior Suite Swim Out King Tropical View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
823 ft²
ClimatisationWi-Fi (gratuit)Salon séparéPiscine privée
7
Preferred Club Superior Junior Suite King Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
952 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
7
Junior Suite Double Ocean View
Détails de la chambre
2 Lits Doubles
Couchages 2
668 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
3
Junior Suite Ocean View Double
Détails de la chambre
ClimatisationWi-Fi (gratuit)Salle de bain privée
10
Junior Suite Tropical View King Bed
Détails de la chambre
ClimatisationWi-Fi (gratuit)Salle de bain privée
Preferred Club Master Suite Ocean Front
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
Preferred Club Paramount Suites Ocean View King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1926 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
9
the Stellar Presidential Penthouse
Détails de la chambre
1 Très Grand Lit Double
et 2 Grands Lits Doubles
Couchages 2
4736 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
7
Junior Suite Double Tropical View
Détails de la chambre
2 Lits Doubles
Couchages 3
668 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
7
Junior Suite King Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
668 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
6
Preferred Club Master Suite King Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1560 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
5
Suite Junior, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
668 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
8
the Stellar Presidential Penthouse Ocean View
Détails de la chambre
1 Très Grand Lit Double
2 Grands Lits Doubles
4737 ft²
Vue sur la merBalconClimatisationWi-Fi (gratuit)Salon séparé
6
Junior Suite King Tropical View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
668 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
Junior Suite Tropical View Double
5
Preferred Club Junior Suite Ocean Front King
Détails de la chambre
1 Très Grand Lit Double
668 ft²
Vue sur la merBalconClimatisationWi-Fi (gratuit)Canapé-lit
6
Suite Junior, 2 lits doubles
Détails de la chambre
2 Lits Doubles
Couchages 3
668 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
Avis des voyageurs sur Secrets Moxché Playa del Carmen - Adults Only - All Inclusive
9.2
Superbe
Basé sur 1 000 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive fait l'objet de nombreux éloges pour ses magnifiques jardins, ses nombreuses piscines, son ambiance haut de gamme et son personnel accueillant. Cependant, certains reproches reviennent souvent, concernant une petite plage sujette aux algues, de longues attentes au dîner, des tentatives de vente insistantes et quelques problèmes d'entretien.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive fait l'objet de nombreux éloges pour ses magnifiques jardins, ses nombreuses piscines, son ambiance haut de gamme et son personnel accueillant. Cependant, certains reproches reviennent souvent, concernant une petite plage sujette aux algues, de longues attentes au dîner, des tentatives de vente insistantes et quelques problèmes d'entretien.
Beaucoup soulignent un service attentionné et des chambres modernes avec des salles de bain exceptionnelles et des options avec accès direct à la piscine ou vue sur l'océan. La nourriture est largement considérée comme très bonne pour une formule tout compris, bien que l'attente soit fréquente aux heures de pointe et que certains produits ou vins haut de gamme soient payants. Parmi les inconvénients les plus souvent cités, on trouve les présentations commerciales insistantes, des signalements isolés d'odeurs, des problèmes de climatisation ou d'électricité, un manque de chaises disponibles au bord de la piscine, ainsi que d'éventuels travaux ou fermetures temporaires d'espaces. Attendez-vous à un séjour élégant, axé sur la piscine, avec une restauration raffinée et une ambiance détendue, idéale pour les couples.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
De magnifiques jardins avec de nombreuses piscines, un rooftop populaire du Preferred Club, des animations nocturnes et un speakeasy. Le spa et l'hydrothérapie sont également très appréciés. Les inconvénients incluent une pénurie de chaises au bord de la piscine, certaines piscines un peu trop chaudes, d'éventuels travaux ou fermetures d'espaces et des ascenseurs lents ou limités en nombre.
Avis de voyageur à ce sujet
10
Erika
15 sept. 2025
·
A séjourné 4 nuits
Beautiful property with amazing pools and great food. Beach was not great but the pools and delicious food totally made up for it. Loved the proximity to great Grand Coyote golf course too.
Beautiful property with amazing pools and great food. Beach was not great but the pools and delicious food totally made up for it. Loved the proximity to great Grand Coyote golf course too.
8
Courtney
25 nov. 2024
·
A séjourné 6 nuits
Food was ok pools were cold elevators were not air conditioned so on humid days it was hot. Elevators were small and guest and staff used same so most times had to wait a few times to get on the elevator. The drinks at the beach pool were mostly ice and the spas were cold. Most pools weren’t being used because they were so cold. Speakeasy was fun and so was the shows.
Food was ok pools were cold elevators were not air conditioned so on humid days it was hot. Elevators were small and guest and staff used same so most times had to wait a few times to get on the elevator. The drinks at the beach pool were mostly ice and the spas were cold. Most pools weren’t being used because they were so cold. Speakeasy was fun and so was the shows.
8
PAULA
9 août 2025
·
A séjourné 4 nuits
Excellent facility and amenities. July was crowded so limited options on reszaurants and food. Rates lower thru Hyatt- Expedia would allow us to switch. Beach was horrible with seaweed - tractors on beach everyday. Small beach and unusable but the 6-7 pools were amazing and rocking everyday or you could enjoy relaxing quiet pools. Great concierge - Beatti was the best!!
Excellent facility and amenities. July was crowded so limited options on reszaurants and food. Rates lower thru Hyatt- Expedia would allow us to switch. Beach was horrible with seaweed - tractors on beach everyday. Small beach and unusable but the 6-7 pools were amazing and rocking everyday or you could enjoy relaxing quiet pools. Great concierge - Beatti was the best!!
10
Matthew
18 août 2025
·
A séjourné 5 nuits
The property, food, service, and pools were all top tier and I have nothing but good things to say. One thing I didn’t like was that there was construction going on every day besides sunday on the Impressions roof top, which sucked because we had to pay extra to be there on that roof top. We actually ended up staying on the preferred roof top more often because there was no construction. Another thing that isn’t great is the smell of sea weed (although this is not the fault of secrets). One final thing that is not great about the resort is the beach. If you are looking for a nice beach, go to a different resort. Nobody was on the beach, and we didn’t stay at all at the beach. The resort was very safe and the staff very welcoming. Our butlers and waiters were the best service I have had at a resort. However, there was one event that made my wife feel extremely uncomfortable. During dinner one night, one of the servers was staring and whistling at my wife. I had found out after the fact, and raised the concern to one of our butlers. They assured us that this incident would be investigated, but we never heard back. This really bummed us out. Overall, I give it a 4/5 for the resort. It really was a nice resort and we enjoyed our time (besides the incidents that I highlighted above).
The property, food, service, and pools were all top tier and I have nothing but good things to say. One thing I didn’t like was that there was construction going on every day besides sunday on the Impressions roof top, which sucked because we had to pay extra to be there on that roof top. We actually ended up staying on the preferred roof top more often because there was no construction. Another thing that isn’t great is the smell of sea weed (although this is not the fault of secrets). One final thing that is not great about the resort is the beach. If you are looking for a nice beach, go to a different resort. Nobody was on the beach, and we didn’t stay at all at the beach. The resort was very safe and the staff very welcoming. Our butlers and waiters were the best service I have had at a resort. However, there was one event that made my wife feel extremely uncomfortable. During dinner one night, one of the servers was staring and whistling at my wife. I had found out after the fact, and raised the concern to one of our butlers. They assured us that this incident would be investigated, but we never heard back. This really bummed us out. Overall, I give it a 4/5 for the resort. It really was a nice resort and we enjoyed our time (besides the incidents that I highlighted above).
10
Anthony
30 nov. 2025
·
A séjourné 6 nuits
This is by far the most amazing place to stay. Everyone is so amazingly kind and welcoming and it’s refreshing to be in such a beautiful place with amazing rooms, great pools, and some of the best beachfront views and sand I’ve ever walked on. Hands down would recommend to anyone because nothing compares to the amazing rooftop pool, amazing food and great drinks and even the amazing nightclub and theater! 10/10 very pleasant time!
This is by far the most amazing place to stay. Everyone is so amazingly kind and welcoming and it’s refreshing to be in such a beautiful place with amazing rooms, great pools, and some of the best beachfront views and sand I’ve ever walked on. Hands down would recommend to anyone because nothing compares to the amazing rooftop pool, amazing food and great drinks and even the amazing nightclub and theater! 10/10 very pleasant time!
10
alessandra
27 août 2024
·
A séjourné 5 nuits
Can not say enough good things about this resort!!!!! The preferred club is definitely worth it for the Observatory and rooftop pool alone, plus Hugo at the Observatory was the kindest and most attentive ever! The luxury at this resort was unmatched and I will definitely be coming back!
Can not say enough good things about this resort!!!!! The preferred club is definitely worth it for the Observatory and rooftop pool alone, plus Hugo at the Observatory was the kindest and most attentive ever! The luxury at this resort was unmatched and I will definitely be coming back!
10
Artur
14 juil. 2025
·
A séjourné 8 nuits
Amazing resort, great staff, great time! My husband and I enjoyed our stay. We upgraded to preferred club to have a tub on the balcony and it was 100% worth it. Love that the coffee shop is 24 hours. We also really liked the secrets box for room service!
Amazing resort, great staff, great time! My husband and I enjoyed our stay. We upgraded to preferred club to have a tub on the balcony and it was 100% worth it. Love that the coffee shop is 24 hours. We also really liked the secrets box for room service!
10
Jaynie
13 juil. 2025
·
A séjourné 3 nuits
The staff and amenities truly give the guests ultimate relaxation and convenience. Everything you need and want is already thought of and provided. My husband lost his driver's license the second day we were there and it was found and returned to us within 2 hours. We also really enjoyed the spa and had wonderful massages, definitely worth it.
The staff and amenities truly give the guests ultimate relaxation and convenience. Everything you need and want is already thought of and provided. My husband lost his driver's license the second day we were there and it was found and returned to us within 2 hours. We also really enjoyed the spa and had wonderful massages, definitely worth it.
10
Danielle
15 mai 2025
·
A séjourné 4 nuits
Excellent resort. Multiple pools and vibes for every occasion.
Excellent resort. Multiple pools and vibes for every occasion.
8
Marco
4 août 2025
·
A séjourné 4 nuits
The only thing we did not like was the property only has 1 elevator per section and it runs very slow. Long wait time on several occasions.
The only thing we did not like was the property only has 1 elevator per section and it runs very slow. Long wait time on several occasions.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Dans l'ensemble, très propre et bien entretenu, de nombreux clients louant la propreté impeccable des chambres et l'attention du personnel d'entretien. Cependant, certains ont signalé des odeurs de moisi, des draps sales occasionnels ou une eau trouble dans la piscine, ainsi qu'un entretien inégal dans certains endroits.
Avis de voyageur à ce sujet
10
Eldon
15 août 2024
·
A séjourné 5 nuits
I still give this resort a five star review despite the following: Upon checking in to the room, it clearly smelled of smoke. The curtains smelled, the room smelled. Cover up efforts had been made, but it still smelled. A call to the front desk resulted in a quick move to a different room. The room smelled like incense. But we were done moving. Unfortunately, our ocean view room did not face the pool and ocean; rather, it faced a junkie lot, with the ocean in the distance. One other stupid thing was that upon check in, they send you over to a nice little guy who begins by explaining the resort to you and offering some useless $20 and $40 coupons to spa treatments running $300-500. The coupons can't be combined, so they really are worthless. This guy pressures you to meet the next morning for a timeshare presentation where you'll be given a gift of a couple's massage just for attending a 90 min tour. No thanks. Waste of 20 minutes. That was the only negative. Grounds were gorgeous. Pools were fantastic. Cenotes were a nice touch. Every restaurant was generally easy to get in to and without reservation (except Japanese) and the food everywhere was the best at any all inclusive I've ever had. (I've been to 20 plus over the years). The steak place was disappointing. The only steak on the free menu was a sirloin. For $100 you could get a ribeye or t bone. Elias, our pool guy was amazing. Pool Bar tenders were fun and engaging. Would return
I still give this resort a five star review despite the following: Upon checking in to the room, it clearly smelled of smoke. The curtains smelled, the room smelled. Cover up efforts had been made, but it still smelled. A call to the front desk resulted in a quick move to a different room. The room smelled like incense. But we were done moving. Unfortunately, our ocean view room did not face the pool and ocean; rather, it faced a junkie lot, with the ocean in the distance. One other stupid thing was that upon check in, they send you over to a nice little guy who begins by explaining the resort to you and offering some useless $20 and $40 coupons to spa treatments running $300-500. The coupons can't be combined, so they really are worthless. This guy pressures you to meet the next morning for a timeshare presentation where you'll be given a gift of a couple's massage just for attending a 90 min tour. No thanks. Waste of 20 minutes. That was the only negative. Grounds were gorgeous. Pools were fantastic. Cenotes were a nice touch. Every restaurant was generally easy to get in to and without reservation (except Japanese) and the food everywhere was the best at any all inclusive I've ever had. (I've been to 20 plus over the years). The steak place was disappointing. The only steak on the free menu was a sirloin. For $100 you could get a ribeye or t bone. Elias, our pool guy was amazing. Pool Bar tenders were fun and engaging. Would return
2
Daoud S
14 oct. 2025
·
A séjourné 4 nuits
En lo personal no recomiendo este lugar. Hice la reserva para 4 noches un viaje en pareja. Al llegar en el momento del Check in el personal muy rudo, hay un señor como chino o algo así que trata de promocionar las visitas a unas instalaciones y casi casi obliga . Al llegar al cuarto en el balcón, tienen como una cama para recostarse que desagradable experiencia , estaba toda sucia manchada como recogida de la calle . El rooftop que era según yo lo mas bonito para ver , uffffff muy feo bar de ahí todo manchado, sucio se nota la falta de higiene. Todas las colchonetas de las sillas que están en la piscina sucias. No pude quedarme ahí que salí del lugar ese el mismo día y fui a otro resort . Totalmente una mala administración . Hay muchas opciones buenas definitivamente esta no es.
En lo personal no recomiendo este lugar. Hice la reserva para 4 noches un viaje en pareja. Al llegar en el momento del Check in el personal muy rudo, hay un señor como chino o algo así que trata de promocionar las visitas a unas instalaciones y casi casi obliga . Al llegar al cuarto en el balcón, tienen como una cama para recostarse que desagradable experiencia , estaba toda sucia manchada como recogida de la calle . El rooftop que era según yo lo mas bonito para ver , uffffff muy feo bar de ahí todo manchado, sucio se nota la falta de higiene. Todas las colchonetas de las sillas que están en la piscina sucias. No pude quedarme ahí que salí del lugar ese el mismo día y fui a otro resort . Totalmente una mala administración . Hay muchas opciones buenas definitivamente esta no es.
6
Mohammad
6 nov. 2025
·
A séjourné 5 nuits
Food so/so Resort beautiful Pretty clean Staff so/so
Food so/so Resort beautiful Pretty clean Staff so/so
10
SUSANA
14 sept. 2025
·
A séjourné 4 nuits
We loved our stay but we did have dirty towels and bed sheets, they did replace them once we asked but other then that it was excellent the hotel wasn’t busy and it was claim especially from 7 pools to pick from. The ocean water was not that great very brown water and lots of seaweed by the beach it did seem to be clearer
We loved our stay but we did have dirty towels and bed sheets, they did replace them once we asked but other then that it was excellent the hotel wasn’t busy and it was claim especially from 7 pools to pick from. The ocean water was not that great very brown water and lots of seaweed by the beach it did seem to be clearer
10
Nadja Sabrina
23 juin 2024
·
A séjourné 8 nuits
Wunderschönes und sehr sauberes Resort. Tolle Restaurants! 😍 ausnahmslos alle Angestellten waren supernett! Das Zimmer mit dem Swim-Out Pool war einfach traumhaft!!! Die Shows am Abend waren super!!! Wir kommen definitiv wieder!!!!😍😍😍
Wunderschönes und sehr sauberes Resort. Tolle Restaurants! 😍 ausnahmslos alle Angestellten waren supernett! Das Zimmer mit dem Swim-Out Pool war einfach traumhaft!!! Die Shows am Abend waren super!!! Wir kommen definitiv wieder!!!!😍😍😍
8
Myrna
27 nov. 2023
·
A séjourné 5 nuits
the property is beautiful, but has issues that need to be addressed. 1) the main and lagoon pool are badly designed to a point of being dangerous. We heard over and over and eye witnessed tons of people getting hurt on the stairs at the main pool and the drop offs in the lagoon pool. You cannot see where there are stairs as the material is same. Plus the last step is 23 inches drop - yes I actually measured it. 2) the room cleaning can be anywhere from 10-5pm - that is way to late for us as we are usually back in the room by 4pm after being in the pool all day and need clean towels. Turn down for the preferred is after 9pm, again for us we need that earlier as we were usually back in the room by that time. 3) the main "buffet" dining room has discriminatory rules. A woman can walk in half dressed thong swimsuit with a net covering, but a man cannot walk in if he has a tank top. Yes a man's shoulders is more offensive than a woman's behind. 4) pants at restaurants - for goodness sake's, this is a beach resort what person wants to wear pants??? 5) the staff is not accommodating and very unresponsive. 6) our room TV did not work for 3 days straight and the AC didn't work on two different days. 7) we requested some items and they never were delivered. 8) the gym is small with no barbells and only one set of weights and one person can use all Again the resort if beautiful and the restaurants are decent, but many items needed to be addressed. We complaint to no avail.
the property is beautiful, but has issues that need to be addressed. 1) the main and lagoon pool are badly designed to a point of being dangerous. We heard over and over and eye witnessed tons of people getting hurt on the stairs at the main pool and the drop offs in the lagoon pool. You cannot see where there are stairs as the material is same. Plus the last step is 23 inches drop - yes I actually measured it. 2) the room cleaning can be anywhere from 10-5pm - that is way to late for us as we are usually back in the room by 4pm after being in the pool all day and need clean towels. Turn down for the preferred is after 9pm, again for us we need that earlier as we were usually back in the room by that time. 3) the main "buffet" dining room has discriminatory rules. A woman can walk in half dressed thong swimsuit with a net covering, but a man cannot walk in if he has a tank top. Yes a man's shoulders is more offensive than a woman's behind. 4) pants at restaurants - for goodness sake's, this is a beach resort what person wants to wear pants??? 5) the staff is not accommodating and very unresponsive. 6) our room TV did not work for 3 days straight and the AC didn't work on two different days. 7) we requested some items and they never were delivered. 8) the gym is small with no barbells and only one set of weights and one person can use all Again the resort if beautiful and the restaurants are decent, but many items needed to be addressed. We complaint to no avail.
6
Andrew
9 janv. 2025
·
A séjourné 6 nuits
There was mold in the room, and the smell carried onto our clothes and in our suitcases home. We had to wash all our items multiple times to get the smell out. There arent enough layout chairs by the pools (its hard to get a spot for two unless youre up at 6AM) and people pay employees cash to reserve unused chairs all day.
There was mold in the room, and the smell carried onto our clothes and in our suitcases home. We had to wash all our items multiple times to get the smell out. There arent enough layout chairs by the pools (its hard to get a spot for two unless youre up at 6AM) and people pay employees cash to reserve unused chairs all day.
10
sarah elizabeth
6 nov. 2025
·
A séjourné 6 nuits
I have been to so many resorts in Mexico and this facility, the staff and the ambience were the best we have experienced, no question. We will be back. I loved the food and that the options and times for food were so plentiful. Janeth, our concierge, was incredibly helpful and so kind. Eddie, our housekeeper, kept our room so beautiful and was so sweet. Benito, our server, was so funny and helpful- and super fast! Rosario and Carmen are both so sweet and made me feel welcome and like I was their friend getting coffee.
I have been to so many resorts in Mexico and this facility, the staff and the ambience were the best we have experienced, no question. We will be back. I loved the food and that the options and times for food were so plentiful. Janeth, our concierge, was incredibly helpful and so kind. Eddie, our housekeeper, kept our room so beautiful and was so sweet. Benito, our server, was so funny and helpful- and super fast! Rosario and Carmen are both so sweet and made me feel welcome and like I was their friend getting coffee.
10
Sebastian
7 janv. 2025
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A séjourné 10 nuits
Beautiful resort that is very luxurious, staff was amazing and every little detail is looked after , the pools could use some more cleaning in the mornings but overall very well taken care of property . The beach was beautiful , the only thing I will make mention of is the chairs fill up fast and if you do not get there early enough you will be left looking for a spot. The food while amazing was a bit of a frustrating experience in the evenings as the resort doesn’t offer a buffet option for dinner and only restaurant dining with no reservations, most times the wait to get into three restaurants was an hour which makes it tough to see a show or plan your evening . My recommendation would be to open a buffet for dinners for people who do not want to wait with a buzzer for long periods of time , past that we loved it and will be going back.
Beautiful resort that is very luxurious, staff was amazing and every little detail is looked after , the pools could use some more cleaning in the mornings but overall very well taken care of property . The beach was beautiful , the only thing I will make mention of is the chairs fill up fast and if you do not get there early enough you will be left looking for a spot. The food while amazing was a bit of a frustrating experience in the evenings as the resort doesn’t offer a buffet option for dinner and only restaurant dining with no reservations, most times the wait to get into three restaurants was an hour which makes it tough to see a show or plan your evening . My recommendation would be to open a buffet for dinners for people who do not want to wait with a buzzer for long periods of time , past that we loved it and will be going back.
8
Victoria
10 oct. 2025
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A séjourné 2 nuits
Beautiful resort with many pools to choose from. The quality of the food is great. Overall very clean and the staff is beyond friendly and hospitable. The preferred club unlocks the rooftop area with the best pool and food IMO. Cons: the lighting the bathroom is horrible it’s impossible to get ready there. There are virtually no outlets in the rooms!!
Beautiful resort with many pools to choose from. The quality of the food is great. Overall very clean and the staff is beyond friendly and hospitable. The preferred club unlocks the rooftop area with the best pool and food IMO. Cons: the lighting the bathroom is horrible it’s impossible to get ready there. There are virtually no outlets in the rooms!!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Chambres modernes et élégantes avec des lits confortables, des salles de bain impressionnantes, des balcons ou un accès direct à la piscine, et beaucoup avec de jolies vues. Parmi les problèmes signalés, on trouve un éclairage de salle de bain tamisé, des problèmes occasionnels de climatisation ou d'électricité, du bruit provenant des couloirs et une connexion Wi-Fi instable.
Avis de voyageur à ce sujet
10
Jailyn
21 juil. 2025
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A séjourné 3 nuits
This was our first time at a Secrets property and we absolutely loved it. Everything was amazing. This was a stunning resort with great food - the best food I’ve ever had at an all inclusive. We got the standard junior suite which is the lowest room option they had but somehow we’re still in awe of how beautiful the room, especially the bathroom was. The beach wasn’t nice but we knew this coming in, and honestly the resort is so nice I truly didn’t mind that. Our only complaint was that our A/C didn’t get cold and it was a bit uncomfortable at night sleeping in the heat & humidity. Also be cautious that the mosquitoes are very bad here. We came back with several bites but the resort is obviously aware of this and does provide repellent for you in your room. Other than that we absolutely loved it here and it will not be our last time at this property, or at the Secrets resort chain.
This was our first time at a Secrets property and we absolutely loved it. Everything was amazing. This was a stunning resort with great food - the best food I’ve ever had at an all inclusive. We got the standard junior suite which is the lowest room option they had but somehow we’re still in awe of how beautiful the room, especially the bathroom was. The beach wasn’t nice but we knew this coming in, and honestly the resort is so nice I truly didn’t mind that. Our only complaint was that our A/C didn’t get cold and it was a bit uncomfortable at night sleeping in the heat & humidity. Also be cautious that the mosquitoes are very bad here. We came back with several bites but the resort is obviously aware of this and does provide repellent for you in your room. Other than that we absolutely loved it here and it will not be our last time at this property, or at the Secrets resort chain.
10
Maureen
29 janv. 2025
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A séjourné 4 nuits
My wife and I just stayed here for a 4 night quick trip (1/24-1/28). This was our first time in a Secrets resort. We loved this place! Pros - The food was fantastic! The drinks were great - a little on the weak side, but we didn’t mind since day drinking is hard. :-) Grounds were well maintained. Never had a hard time getting a chair at the pool if you were out there before 10am. Staff was super friendly! Rooms are very nice - we had a swim out room and loved the pool. Cons - The only place to get bottled water is in the room, and I had to ask more than once to get it refilled. (Meaning, ask twice in the same day because no one showed) However - they have a really cool room service secret cabinet that they can drop it in, so they don’t have to disturb you when dropping things off. Marco the bartender at the Mexican restaurant, Jacob who worked in the pool area, and Gloria who appeared to manage the rooftop Preferred restaurant were wonderful! It’s a beautiful place - we would go again for sure.
My wife and I just stayed here for a 4 night quick trip (1/24-1/28). This was our first time in a Secrets resort. We loved this place! Pros - The food was fantastic! The drinks were great - a little on the weak side, but we didn’t mind since day drinking is hard. :-) Grounds were well maintained. Never had a hard time getting a chair at the pool if you were out there before 10am. Staff was super friendly! Rooms are very nice - we had a swim out room and loved the pool. Cons - The only place to get bottled water is in the room, and I had to ask more than once to get it refilled. (Meaning, ask twice in the same day because no one showed) However - they have a really cool room service secret cabinet that they can drop it in, so they don’t have to disturb you when dropping things off. Marco the bartender at the Mexican restaurant, Jacob who worked in the pool area, and Gloria who appeared to manage the rooftop Preferred restaurant were wonderful! It’s a beautiful place - we would go again for sure.
10
Andrea
27 déc. 2023
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A séjourné 3 nuits
Very nice property, many pools and places to hang out during the day, we got Preferred Club (gets you access to rooftop dining/pool) Oceanfront Junior suite and it was superb - roomy, clean, new, beautiful view, al the amenities you need and mini fridge stocked with beverages and wine. The restaurants were all great and staff extremely nice and anticipating your needs at all times. I was thinking twice about the price before booking but it was well worth it! Resort of this caliber would cost you much more in US, so treat yourself, you won't regret it!
Very nice property, many pools and places to hang out during the day, we got Preferred Club (gets you access to rooftop dining/pool) Oceanfront Junior suite and it was superb - roomy, clean, new, beautiful view, al the amenities you need and mini fridge stocked with beverages and wine. The restaurants were all great and staff extremely nice and anticipating your needs at all times. I was thinking twice about the price before booking but it was well worth it! Resort of this caliber would cost you much more in US, so treat yourself, you won't regret it!
10
Michael
18 août 2024
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A séjourné 5 nuits
Great property. We stayed in 3618... great view of entire resort
Great property. We stayed in 3618... great view of entire resort
10
Morgan
19 mars 2025
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A séjourné 4 nuits
Spent 5 days here and absolutely loved it. Food was 10/10. The property is absolutely stunning and so well kept and clean. My only complaint was I booked on the preferred club for an ocean view king and as the ocean view was exceptional, they had construction on our side and the grounds were very unattractive to look at. That did not ruin our time at all just was a little disappointing. I’ve stayed at a few nicer resorts and this one takes the cake for me. Xcaret arte last year and I actually preferred moxche. It’s the perfect size for easy walk ability to everything but plenty of pools and areas to go if you want privacy. Can’t wait to come back.
Spent 5 days here and absolutely loved it. Food was 10/10. The property is absolutely stunning and so well kept and clean. My only complaint was I booked on the preferred club for an ocean view king and as the ocean view was exceptional, they had construction on our side and the grounds were very unattractive to look at. That did not ruin our time at all just was a little disappointing. I’ve stayed at a few nicer resorts and this one takes the cake for me. Xcaret arte last year and I actually preferred moxche. It’s the perfect size for easy walk ability to everything but plenty of pools and areas to go if you want privacy. Can’t wait to come back.
8
Carl
28 juin 2025
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A séjourné 6 nuits
Excellent resort with extremely friendly staff and top notch service. The food was definitely above average for all inclusive resort. The beach was not in a good condition due to see weed. Multiple pools with different vibes. Amazing live music. Butlers (Cesar and Luis) were very good. Live entertainment team (Axel, Jasmine, Jose) were very engaging. Room was beautiful with an amazing view. However, the only reason I chose 4 rather than 5 is the TV malfunctioned several times and the room lights came on randomly in the middle of the night twice during our stay. Several other people had similar complaints regarding the lights. It seemed like something electrical was going on resort wide. Overall, we loved the resort and the staff, and would definitely consider coming back.
Excellent resort with extremely friendly staff and top notch service. The food was definitely above average for all inclusive resort. The beach was not in a good condition due to see weed. Multiple pools with different vibes. Amazing live music. Butlers (Cesar and Luis) were very good. Live entertainment team (Axel, Jasmine, Jose) were very engaging. Room was beautiful with an amazing view. However, the only reason I chose 4 rather than 5 is the TV malfunctioned several times and the room lights came on randomly in the middle of the night twice during our stay. Several other people had similar complaints regarding the lights. It seemed like something electrical was going on resort wide. Overall, we loved the resort and the staff, and would definitely consider coming back.
10
Aneesah
13 août 2025
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A séjourné 5 nuits
Secrets Moxche was by far the best all inclusive that I've ever experienced. The staff were so attentive, friendly, helpful and knowledgeable. The dining options were awesome! Nearly all the food was amazing, great flavor, great portions, great presentation! (The scallops at the hibachi were not fully cooked). The rooms were gorgeous, although a tad dark. But that was just fine for setting a romantic mood. The only negative is the beach was full of seaweed and the water pretty dark. It's just too bad that such an amazing property doesn't have the beautiful blue water to go along with it.
Secrets Moxche was by far the best all inclusive that I've ever experienced. The staff were so attentive, friendly, helpful and knowledgeable. The dining options were awesome! Nearly all the food was amazing, great flavor, great portions, great presentation! (The scallops at the hibachi were not fully cooked). The rooms were gorgeous, although a tad dark. But that was just fine for setting a romantic mood. The only negative is the beach was full of seaweed and the water pretty dark. It's just too bad that such an amazing property doesn't have the beautiful blue water to go along with it.
8
Kelly Chenyi
1 sept. 2024
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A séjourné 3 nuits
The room is amazing. Spacious clean, and updated. We love the modern architecture and decorative style! Builds maps can be a bit confusing but should be able to get familiar pretty soon. Not a lot of people, not crowded. Which we LOVED! gives much more sense of privacy and peacefulness. Restaurants are very good. Dinners were amazing! Would be possible wait time for popular restaurants. Only wish if there were more lunch options( we loved Seasoul especially). Room service menu is somewhat basic. But I love the secret box they have in the room. They have a lot of pools and some more private tubs. Many swim up bars. There beach/ocean might not be the best views. Not as clear and blue. But we loved their pool options so it wasn’t a big issue for us. Many entertainment activities WiFi could definitely be better, as you will often get weak signals/disconnected. Service overall is great, everyone was welcoming and helpful. There are always people by the pool area to help with any needs. Did notice towards end of the day the beach towels might not get restocked. Just had some an incident where one of the guy working at pool side was trying to take our chair for some other guests and stated we can either be in the pool or on the chair not both. And took our drinks and stuff away as we are telling him to find some other chair for the other guests. Other than this one incident we had a great time.
The room is amazing. Spacious clean, and updated. We love the modern architecture and decorative style! Builds maps can be a bit confusing but should be able to get familiar pretty soon. Not a lot of people, not crowded. Which we LOVED! gives much more sense of privacy and peacefulness. Restaurants are very good. Dinners were amazing! Would be possible wait time for popular restaurants. Only wish if there were more lunch options( we loved Seasoul especially). Room service menu is somewhat basic. But I love the secret box they have in the room. They have a lot of pools and some more private tubs. Many swim up bars. There beach/ocean might not be the best views. Not as clear and blue. But we loved their pool options so it wasn’t a big issue for us. Many entertainment activities WiFi could definitely be better, as you will often get weak signals/disconnected. Service overall is great, everyone was welcoming and helpful. There are always people by the pool area to help with any needs. Did notice towards end of the day the beach towels might not get restocked. Just had some an incident where one of the guy working at pool side was trying to take our chair for some other guests and stated we can either be in the pool or on the chair not both. And took our drinks and stuff away as we are telling him to find some other chair for the other guests. Other than this one incident we had a great time.
6
Stacie
25 juin 2024
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A séjourné 6 nuits
For the large sum of money we paid for our stay (and upgraded to preferred) we were pretty disappointed that our room was not ready on time. Over an hour after check in and a long day of travel our room wasn’t even clean. The toilet had markings on wall and around base. The tub on the balcony did not have hot water despite other couples in the resort stating they did get hot water. They did upgrade our room to an oceanfront on day 3 of 6 to make up for the room issue but the new room had an improperly installed toilet seat and also no hot water on balcony. After 2nd day in new room someone did come to fix the toilet seat and check the hot water. We then had hot water for the tub for the last day. You cannot get alcohol served to the room without an extra charge which was disappointing for the amount you spend for all-inclusive. The room service menu was very limited with many selections listed as UNAVAILABLE. We were told they serve premium liquor but struggled to get Tito’s vodka (gluten free) and Captain Morgan’s Rum. They would tell us we could get this specific liquor at the Preferred bar inside the resort which was the complete opposite end of the main pool. Then when we did get there they never had it and told us no. After asking at all the bars all week and being told no they then delivered a bottle to my room the evening before we left. So as kind as that gesture was it was not helpful 12 hrs before our flight. I was not able to enjoy it and I felt bad they wasted it.
For the large sum of money we paid for our stay (and upgraded to preferred) we were pretty disappointed that our room was not ready on time. Over an hour after check in and a long day of travel our room wasn’t even clean. The toilet had markings on wall and around base. The tub on the balcony did not have hot water despite other couples in the resort stating they did get hot water. They did upgrade our room to an oceanfront on day 3 of 6 to make up for the room issue but the new room had an improperly installed toilet seat and also no hot water on balcony. After 2nd day in new room someone did come to fix the toilet seat and check the hot water. We then had hot water for the tub for the last day. You cannot get alcohol served to the room without an extra charge which was disappointing for the amount you spend for all-inclusive. The room service menu was very limited with many selections listed as UNAVAILABLE. We were told they serve premium liquor but struggled to get Tito’s vodka (gluten free) and Captain Morgan’s Rum. They would tell us we could get this specific liquor at the Preferred bar inside the resort which was the complete opposite end of the main pool. Then when we did get there they never had it and told us no. After asking at all the bars all week and being told no they then delivered a bottle to my room the evening before we left. So as kind as that gesture was it was not helpful 12 hrs before our flight. I was not able to enjoy it and I felt bad they wasted it.
8
Victoria
10 oct. 2025
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A séjourné 2 nuits
Beautiful resort with many pools to choose from. The quality of the food is great. Overall very clean and the staff is beyond friendly and hospitable. The preferred club unlocks the rooftop area with the best pool and food IMO. Cons: the lighting the bathroom is horrible it’s impossible to get ready there. There are virtually no outlets in the rooms!!
Beautiful resort with many pools to choose from. The quality of the food is great. Overall very clean and the staff is beyond friendly and hospitable. The preferred club unlocks the rooftop area with the best pool and food IMO. Cons: the lighting the bathroom is horrible it’s impossible to get ready there. There are virtually no outlets in the rooms!!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est généralement décrit comme aimable, attentionné et professionnel dans tout le complexe, avec un enregistrement fluide pour beaucoup et des concierges et des majordomes serviables. Les plaintes récurrentes concernent les présentations commerciales insistantes, un service inégal ou lent au restaurant, et une confusion concernant les avantages du Preferred Club lors de réservations via des tiers.
Avis de voyageur à ce sujet
10
Barbara
30 sept. 2025
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A séjourné 4 nuits
Secrets Moxché was hands down one of the most incredible resort experience I’ve ever had! I had an amazing 5 day stay filled with amazing experiences. Upon arriving to the property I was greeted with smiles, warm welcomes of home from the staff, a great glass of champagne, a cool towel that smelled like pure bliss! I was started my check in process with Jael (who was amazing!) . My check-in was very smooth, Jael explained the various dining options, pool locations, keyless entry, ad had my room ready! When I entered by room I was extremely happy to see that the pictures did not disappoint. My room was clean, AC was nice and cold and my tropical view was nothing short of amazing. I decided to have a quick bit a Seasoul and enjoyed the first of many delicious meals. The restaurant was very clean, the staff was warm and welcoming and the food was fresh! After lunch I headed to the main pool and met Nicolas, who ended up being my go to pool bartender along with his two co-workers for my entire stay! The drinks were refreshing and I did not have a long wait. I had dinner at Bisou with Arnado as my server. He recommended so great options for me such as the mussels, salmon, and an amazing dessert made of chocolate and raspberries! I ended my night listening to smooth sounds of the live band located at Bamboo (while I can't remember their names, they definitely set the mood for a relaxing evening under the stars)! I also tried the Ember steakhouse ( Miguel was great)!
Secrets Moxché was hands down one of the most incredible resort experience I’ve ever had! I had an amazing 5 day stay filled with amazing experiences. Upon arriving to the property I was greeted with smiles, warm welcomes of home from the staff, a great glass of champagne, a cool towel that smelled like pure bliss! I was started my check in process with Jael (who was amazing!) . My check-in was very smooth, Jael explained the various dining options, pool locations, keyless entry, ad had my room ready! When I entered by room I was extremely happy to see that the pictures did not disappoint. My room was clean, AC was nice and cold and my tropical view was nothing short of amazing. I decided to have a quick bit a Seasoul and enjoyed the first of many delicious meals. The restaurant was very clean, the staff was warm and welcoming and the food was fresh! After lunch I headed to the main pool and met Nicolas, who ended up being my go to pool bartender along with his two co-workers for my entire stay! The drinks were refreshing and I did not have a long wait. I had dinner at Bisou with Arnado as my server. He recommended so great options for me such as the mussels, salmon, and an amazing dessert made of chocolate and raspberries! I ended my night listening to smooth sounds of the live band located at Bamboo (while I can't remember their names, they definitely set the mood for a relaxing evening under the stars)! I also tried the Ember steakhouse ( Miguel was great)!
6
WANESA
30 juil. 2025
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A séjourné 3 nuits
I normally stay with secrets hotel every year but different locations. We love secrets !!! For this location I was disappointed with the service. Compare to other locations Our whole group agree with the service need to be improve because most of the staff don’t following at the restaurant not paying attention at the Bar when we wanna order drinks. ignoring us which will have patients and We all tip!! But there are staff that are really nice Shout out to Cristina and Alberto at the preferred Bar they both are Amazing !! Daniel at Amber BBQ he was so attentive !! All the Bartenders at the Gypsy club was very nice The activities guider was all so very fun The hotel properties is really really nice clean and relax. I love the rooms and the pool around the properties
I normally stay with secrets hotel every year but different locations. We love secrets !!! For this location I was disappointed with the service. Compare to other locations Our whole group agree with the service need to be improve because most of the staff don’t following at the restaurant not paying attention at the Bar when we wanna order drinks. ignoring us which will have patients and We all tip!! But there are staff that are really nice Shout out to Cristina and Alberto at the preferred Bar they both are Amazing !! Daniel at Amber BBQ he was so attentive !! All the Bartenders at the Gypsy club was very nice The activities guider was all so very fun The hotel properties is really really nice clean and relax. I love the rooms and the pool around the properties
10
Christopher Joseph
10 nov. 2024
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A séjourné 5 nuits
Staff service was excellent. Food was very good. The resort is very nice - it’s great that there are so many different pools and restaurants for a resort of this size. The major negative is the sales staff at check in trying to pressure you to come for a sales session.
Staff service was excellent. Food was very good. The resort is very nice - it’s great that there are so many different pools and restaurants for a resort of this size. The major negative is the sales staff at check in trying to pressure you to come for a sales session.
10
Matthew
18 août 2025
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A séjourné 5 nuits
The property, food, service, and pools were all top tier and I have nothing but good things to say. One thing I didn’t like was that there was construction going on every day besides sunday on the Impressions roof top, which sucked because we had to pay extra to be there on that roof top. We actually ended up staying on the preferred roof top more often because there was no construction. Another thing that isn’t great is the smell of sea weed (although this is not the fault of secrets). One final thing that is not great about the resort is the beach. If you are looking for a nice beach, go to a different resort. Nobody was on the beach, and we didn’t stay at all at the beach. The resort was very safe and the staff very welcoming. Our butlers and waiters were the best service I have had at a resort. However, there was one event that made my wife feel extremely uncomfortable. During dinner one night, one of the servers was staring and whistling at my wife. I had found out after the fact, and raised the concern to one of our butlers. They assured us that this incident would be investigated, but we never heard back. This really bummed us out. Overall, I give it a 4/5 for the resort. It really was a nice resort and we enjoyed our time (besides the incidents that I highlighted above).
The property, food, service, and pools were all top tier and I have nothing but good things to say. One thing I didn’t like was that there was construction going on every day besides sunday on the Impressions roof top, which sucked because we had to pay extra to be there on that roof top. We actually ended up staying on the preferred roof top more often because there was no construction. Another thing that isn’t great is the smell of sea weed (although this is not the fault of secrets). One final thing that is not great about the resort is the beach. If you are looking for a nice beach, go to a different resort. Nobody was on the beach, and we didn’t stay at all at the beach. The resort was very safe and the staff very welcoming. Our butlers and waiters were the best service I have had at a resort. However, there was one event that made my wife feel extremely uncomfortable. During dinner one night, one of the servers was staring and whistling at my wife. I had found out after the fact, and raised the concern to one of our butlers. They assured us that this incident would be investigated, but we never heard back. This really bummed us out. Overall, I give it a 4/5 for the resort. It really was a nice resort and we enjoyed our time (besides the incidents that I highlighted above).
2
Jingjing
10 nov. 2023
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A séjourné 3 nuits
There was loud construction noise the first day we got to the resort. We called the front desk. They said they will handle it. We thought they will so we went out and enjoy the weather. By the time we went back to the hotel room. There were constant ringing on the phone. We pick it up and it is selling timeshare. We refused immediately. But we still found time share flying under our door later in the day. The 2nd day 8am in the morning, the time share thing called again. 8am!!!!!! We are here on vacation. We do not need a morning call like this. This is getting annoying and We refused again. And then at 9am, the construction next door started drilling with loud noise. Can’t they let us sleep? We called the front desk every fifteen minutes. And they said they will handle it in the phone every time. And nothing is solved. We couldn’t sleep at all. So we went out instead. And later in the day. Time share called again and again even after we refused it. We feel like we are being stalked and harassed by time share. This is not a vacation at all. We didn’t rest well. We didn’t sleep well.
There was loud construction noise the first day we got to the resort. We called the front desk. They said they will handle it. We thought they will so we went out and enjoy the weather. By the time we went back to the hotel room. There were constant ringing on the phone. We pick it up and it is selling timeshare. We refused immediately. But we still found time share flying under our door later in the day. The 2nd day 8am in the morning, the time share thing called again. 8am!!!!!! We are here on vacation. We do not need a morning call like this. This is getting annoying and We refused again. And then at 9am, the construction next door started drilling with loud noise. Can’t they let us sleep? We called the front desk every fifteen minutes. And they said they will handle it in the phone every time. And nothing is solved. We couldn’t sleep at all. So we went out instead. And later in the day. Time share called again and again even after we refused it. We feel like we are being stalked and harassed by time share. This is not a vacation at all. We didn’t rest well. We didn’t sleep well.
10
Shawna Michelle Van
11 août 2025
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A séjourné 6 nuits
It was everything I hoped it would be and more. The resort is absolutely stunning! There are so many pools and they were all incredible. Tons of restaurants and food options and everything we ate was amazing! The staff members are all so wonderful and helpful, they really try to know you and remember your orders and preferences. We never went without because everyone is so attentive and quick to be helpful. I literally can’t say enough good things - we will definitely be back!
It was everything I hoped it would be and more. The resort is absolutely stunning! There are so many pools and they were all incredible. Tons of restaurants and food options and everything we ate was amazing! The staff members are all so wonderful and helpful, they really try to know you and remember your orders and preferences. We never went without because everyone is so attentive and quick to be helpful. I literally can’t say enough good things - we will definitely be back!
10
sarah elizabeth
6 nov. 2025
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A séjourné 6 nuits
I have been to so many resorts in Mexico and this facility, the staff and the ambience were the best we have experienced, no question. We will be back. I loved the food and that the options and times for food were so plentiful. Janeth, our concierge, was incredibly helpful and so kind. Eddie, our housekeeper, kept our room so beautiful and was so sweet. Benito, our server, was so funny and helpful- and super fast! Rosario and Carmen are both so sweet and made me feel welcome and like I was their friend getting coffee.
I have been to so many resorts in Mexico and this facility, the staff and the ambience were the best we have experienced, no question. We will be back. I loved the food and that the options and times for food were so plentiful. Janeth, our concierge, was incredibly helpful and so kind. Eddie, our housekeeper, kept our room so beautiful and was so sweet. Benito, our server, was so funny and helpful- and super fast! Rosario and Carmen are both so sweet and made me feel welcome and like I was their friend getting coffee.
8
DIANE TOLEDO
13 juin 2025
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A séjourné 5 nuits
We had spoken with Jorge about a 90 min presentation in exchange for two 80 min massages. We were promised it wouldn’t be more than 90 minutes and its was a No Pressure presentation. It took us 3 hrs total and they kept pressing us to buy and sign. Magically Jorge was gone the rest of the duration of our trip. The only good restaurants were Dos Almos and Ember. Suki had the worst sushi we have ever experienced. The Italian restaurants food was over cooked and bland. The resort is beautiful but the beach is Non Existent.
We had spoken with Jorge about a 90 min presentation in exchange for two 80 min massages. We were promised it wouldn’t be more than 90 minutes and its was a No Pressure presentation. It took us 3 hrs total and they kept pressing us to buy and sign. Magically Jorge was gone the rest of the duration of our trip. The only good restaurants were Dos Almos and Ember. Suki had the worst sushi we have ever experienced. The Italian restaurants food was over cooked and bland. The resort is beautiful but the beach is Non Existent.
6
Claudia Sabrina
17 juin 2025
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A séjourné 4 nuits
The hotel itself was very nice. The pools were wonderful and clean. The food was great and the staff were attentive. I did not like the fact that we paid for the preferred package through Expedia and we were not given the same amenities as if we had paid through the hotel directly. We were supposed to be checked in at the preferred lounge, but they checked us in at the main desk. No one explained to us how to access certain areas, I had to google it. When we asked an attendant they let us know that because it was booked through a third party the amenities were not the same even though we paid for preferred. The butler box would only be emptied out if requested. Even if they delivered other items and left them in the box or cleaned our room, the dishes and cups would not be taken.
The hotel itself was very nice. The pools were wonderful and clean. The food was great and the staff were attentive. I did not like the fact that we paid for the preferred package through Expedia and we were not given the same amenities as if we had paid through the hotel directly. We were supposed to be checked in at the preferred lounge, but they checked us in at the main desk. No one explained to us how to access certain areas, I had to google it. When we asked an attendant they let us know that because it was booked through a third party the amenities were not the same even though we paid for preferred. The butler box would only be emptied out if requested. Even if they delivered other items and left them in the box or cleaned our room, the dishes and cups would not be taken.
2
Erik
17 sept. 2025
·
A séjourné 3 nuits
I had a brand new very expensive cologne left at the property & they did not notify me that i left it behind nor did they call me back after i realized i had left it there I called about 5 times asking for it and they gave me the run around. One lady said she would ask and call me right back. The cologne isnt only expensive it was a gift for my birthday & was brand new. I really wish they would of owned up or tried to make it right. They did neither. Do not plan on staying at any secrets resorts
I had a brand new very expensive cologne left at the property & they did not notify me that i left it behind nor did they call me back after i realized i had left it there I called about 5 times asking for it and they gave me the run around. One lady said she would ask and call me right back. The cologne isnt only expensive it was a gift for my birthday & was brand new. I really wish they would of owned up or tried to make it right. They did neither. Do not plan on staying at any secrets resorts
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé en dehors du centre de Playa del Carmen, la plupart des activités nécessitent la prise d'un taxi ; plusieurs clients ont indiqué qu'il n'était pas facile de s'y rendre à pied. La plage est petite et souvent rocheuse ou affectée par les algues et les odeurs, ce qui incite la plupart des gens à préférer les piscines.
Avis de voyageur à ce sujet
8
William B
22 mars 2024
·
A séjourné 4 nuits
Loved all the pools, however seating was hard to come by. Seats were taken by early morning. Also beach area was disappointing. Not able to swim due to rocks. Food was okay. Would have liked a better variety of wines that were included without paying ALOT of extra money. Only wines from Chili were included. Overall an absolutely beautiful property!
Loved all the pools, however seating was hard to come by. Seats were taken by early morning. Also beach area was disappointing. Not able to swim due to rocks. Food was okay. Would have liked a better variety of wines that were included without paying ALOT of extra money. Only wines from Chili were included. Overall an absolutely beautiful property!
10
Erika
15 sept. 2025
·
A séjourné 4 nuits
Beautiful property with amazing pools and great food. Beach was not great but the pools and delicious food totally made up for it. Loved the proximity to great Grand Coyote golf course too.
Beautiful property with amazing pools and great food. Beach was not great but the pools and delicious food totally made up for it. Loved the proximity to great Grand Coyote golf course too.
10
Tiare
12 juil. 2024
·
A séjourné 3 nuits
Beautiful property, only a couple years old. Had a hard time getting reasonably priced transport from the hotel and booking excursions, so unless you pre book you will be paying premium prices. Hotel is not within walkable distance of anything so plan accordingly. All in all though, beautiful property, well maintained and well appointed.
Beautiful property, only a couple years old. Had a hard time getting reasonably priced transport from the hotel and booking excursions, so unless you pre book you will be paying premium prices. Hotel is not within walkable distance of anything so plan accordingly. All in all though, beautiful property, well maintained and well appointed.
8
Sergio O
7 nov. 2023
·
A séjourné 5 nuits
The property had a modern look, but very small and compact. The beach area was almost non existent. If you want to enjoy the beach, this hotel is not for you.
The property had a modern look, but very small and compact. The beach area was almost non existent. If you want to enjoy the beach, this hotel is not for you.
10
Maren
7 juin 2025
·
A séjourné 4 nuits
This was a beautiful resort. The staff is wonderful and the food top notch. We loved our trip. The beach was nice, but not as nice as the Akumal location. However, this location was closer to the airport and a little more convenient to access.
This was a beautiful resort. The staff is wonderful and the food top notch. We loved our trip. The beach was nice, but not as nice as the Akumal location. However, this location was closer to the airport and a little more convenient to access.
8
Shauna
17 sept. 2024
·
A séjourné 3 nuits
My partner and I spent 3 nights at this resort. We stayed on the Secrets Moxche side and opted for the preferred package, ocean view room, which gave us access to a beautiful rooftop garden restaurant, and separate check-in lounge complete with its own bar and hors d\'oeuvres. We also had a concierge on our floor. The property is absolutely stunning! From the moment you arrive, you\'re met with breathtaking views and top-notch service. The food and drinks were delicious, but the drinks were not strong at all. The pools were plentiful, but very warm. I found myself wishing that at least one pool had cold water. There was a strong push to get us to agree to attend the resort\'s special tour ("vacation club presentation"), which was a bit aggravating. Despite mentioning to several staff members that we were celebrating my birthday, we didn\'t receive any special recognition (though we saw celebratory banners on many other hotel room doors). This was slightly disheartening. The resort seems to be geared towards couples; the vibe is very romantic. They do have a sports bar and a nightclub, but we only stopped in briefly to check these out. This was my 4th trip to Mexico and the first time I fell ill. Perhaps I was a bit too lax this time when it came to water consumption/ice cubes. I managed each day with the help of Pepto Bismol. Lastly, the beach was not swimmable. We knew this going in and it wasn\'t a deal breaker for us, but something to keep in mind if that is important to you.
My partner and I spent 3 nights at this resort. We stayed on the Secrets Moxche side and opted for the preferred package, ocean view room, which gave us access to a beautiful rooftop garden restaurant, and separate check-in lounge complete with its own bar and hors d\'oeuvres. We also had a concierge on our floor. The property is absolutely stunning! From the moment you arrive, you\'re met with breathtaking views and top-notch service. The food and drinks were delicious, but the drinks were not strong at all. The pools were plentiful, but very warm. I found myself wishing that at least one pool had cold water. There was a strong push to get us to agree to attend the resort\'s special tour ("vacation club presentation"), which was a bit aggravating. Despite mentioning to several staff members that we were celebrating my birthday, we didn\'t receive any special recognition (though we saw celebratory banners on many other hotel room doors). This was slightly disheartening. The resort seems to be geared towards couples; the vibe is very romantic. They do have a sports bar and a nightclub, but we only stopped in briefly to check these out. This was my 4th trip to Mexico and the first time I fell ill. Perhaps I was a bit too lax this time when it came to water consumption/ice cubes. I managed each day with the help of Pepto Bismol. Lastly, the beach was not swimmable. We knew this going in and it wasn\'t a deal breaker for us, but something to keep in mind if that is important to you.
10
Jimmy
3 mars 2025
·
A séjourné 5 nuits
Overall, this is by far the best place we've ever stayed. The resort has everything you need including a pharmacy, sports bar, and a small night club. There are 7 pools, some of which are small and have a private feel and lots of really tasty restaurants. We had an ocean front room which is a little misleading. You're not on the ocean with access to the beach. You have a room with a view of the pools and ocean. Don't get me wrong, it was beautiful and I absolutely would book this room again. It just isn't really oceanfront. It's also easy enough to grab a taxi if you want to explore the local area. We only left the resort once to go on an excursion to the Mayan ruins, snorkel with the turtles and stingrays, and swim in a real cenote. **Pros** - Numerous restaurants - Lot's of entertainment - Highly attentive staff - Safe area - There are also private vendors on the beach where you can rent jet skis, parasail, or get a massage. **Cons** - Snorkeling wasn't available despite it being advertised. - Anytime we went to the VIP area, staff would try to get you to attend a timeshare presentation for Secrets Impression. In 5 days we stayed at the resort, we were approached 4 times.
Overall, this is by far the best place we've ever stayed. The resort has everything you need including a pharmacy, sports bar, and a small night club. There are 7 pools, some of which are small and have a private feel and lots of really tasty restaurants. We had an ocean front room which is a little misleading. You're not on the ocean with access to the beach. You have a room with a view of the pools and ocean. Don't get me wrong, it was beautiful and I absolutely would book this room again. It just isn't really oceanfront. It's also easy enough to grab a taxi if you want to explore the local area. We only left the resort once to go on an excursion to the Mayan ruins, snorkel with the turtles and stingrays, and swim in a real cenote. **Pros** - Numerous restaurants - Lot's of entertainment - Highly attentive staff - Safe area - There are also private vendors on the beach where you can rent jet skis, parasail, or get a massage. **Cons** - Snorkeling wasn't available despite it being advertised. - Anytime we went to the VIP area, staff would try to get you to attend a timeshare presentation for Secrets Impression. In 5 days we stayed at the resort, we were approached 4 times.
8
PAULA
9 août 2025
·
A séjourné 4 nuits
Excellent facility and amenities. July was crowded so limited options on reszaurants and food. Rates lower thru Hyatt- Expedia would allow us to switch. Beach was horrible with seaweed - tractors on beach everyday. Small beach and unusable but the 6-7 pools were amazing and rocking everyday or you could enjoy relaxing quiet pools. Great concierge - Beatti was the best!!
Excellent facility and amenities. July was crowded so limited options on reszaurants and food. Rates lower thru Hyatt- Expedia would allow us to switch. Beach was horrible with seaweed - tractors on beach everyday. Small beach and unusable but the 6-7 pools were amazing and rocking everyday or you could enjoy relaxing quiet pools. Great concierge - Beatti was the best!!
8
Feruza
17 juil. 2024
·
A séjourné 6 nuits
The resort is good. The only issue is the beach a lot of stones and rocks on the beach.
The resort is good. The only issue is the beach a lot of stones and rocks on the beach.
10
Nelson Alexander
29 juin 2024
·
A séjourné 7 nuits
Secrets Moxche is outstanding. The staff are very friendly and helpful. The 5 star restaurants are truly 5 stars with variety, Japanese, Mexican, French, steak house, seafood, you name it, even a buffet and rooftop brunch with pool. Nearby you have La Quinta which is a long boardwalk, several miles long, of shopping, restaurants, and bars. All in all, I couldn’t have asked for a better experience. Will definitely return.
Secrets Moxche is outstanding. The staff are very friendly and helpful. The 5 star restaurants are truly 5 stars with variety, Japanese, Mexican, French, steak house, seafood, you name it, even a buffet and rooftop brunch with pool. Nearby you have La Quinta which is a long boardwalk, several miles long, of shopping, restaurants, and bars. All in all, I couldn’t have asked for a better experience. Will definitely return.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité de la nourriture est fréquemment saluée comme étant parmi les meilleures en formule tout compris, avec de nombreux restaurants et des stands de tacos ouverts tard. Les points négatifs courants sont les longues attentes au dîner sans réservation ni buffet, des incohérences dans l'étiquetage végétalien, une sélection limitée de boissons haut de gamme incluses et des signalements occasionnels de problèmes de santé.
Avis de voyageur à ce sujet
10
Stephanie
6 oct. 2025
·
A séjourné 4 nuits
The food was phenomenal!!! The facilities are very clean and well kept. We had an issue with a musty smell in our room that we mentioned, and they had resolved by the time we were back from dinner! The staff was outstanding, special shoutout to the entertainment team: Monica, Cristian, Miguel! We will 100% be back to Secrets Moxché.
The food was phenomenal!!! The facilities are very clean and well kept. We had an issue with a musty smell in our room that we mentioned, and they had resolved by the time we were back from dinner! The staff was outstanding, special shoutout to the entertainment team: Monica, Cristian, Miguel! We will 100% be back to Secrets Moxché.
10
Kelly
9 sept. 2023
·
A séjourné 4 nuits
The lagoon and pools are exceptional, and the rooms are beautifully appointed and comfortable. Our only complaints were that there weren’t any beach umbrellas around the center pool area which made it difficult to enjoy because you’re in full sun all day. The other issue was that the steak house charged an extra $130-$250 for the steaks. There was no steak on the menu that was part of the all-inclusive package. We will definitely be back for another trip, though. This resort is one of the nicest we’ve been to, and we’ve been coming to Mexico for 20 years.
The lagoon and pools are exceptional, and the rooms are beautifully appointed and comfortable. Our only complaints were that there weren’t any beach umbrellas around the center pool area which made it difficult to enjoy because you’re in full sun all day. The other issue was that the steak house charged an extra $130-$250 for the steaks. There was no steak on the menu that was part of the all-inclusive package. We will definitely be back for another trip, though. This resort is one of the nicest we’ve been to, and we’ve been coming to Mexico for 20 years.
10
Melissa
8 oct. 2025
·
A séjourné 5 nuits
Real review from someone who’s been to over 20 all-inclusives! This resort is truly a foodie’s paradise. If you’ve been to other all-inclusives, you know the food is usually just okay — but not here. Every meal was impressive. At night, you’ll find little food stands like a taco truck, a fruit-and-crepe cart, and even a fresh juice station. Everything tastes fresh and made with care. There are plenty of restaurants, and none require reservations, which I loved — though be prepared for a bit of a wait during busy times (we waited up to two hours once). It’s not a big deal though; you can grab a drink and hang out until your table is ready. The resort itself is stunning. There are so many pools and quiet corners that it never feels crowded. The steakhouse was a highlight — the bone marrow tartare and ceviche were incredible. We had an oceanfront room. The view was nice, but the beach itself isn’t the typical turquoise-blue water you’d expect from Cancun — so if you’re coming for the beach, keep that in mind. You definitely trade a “wow” beach for amazing food and resort quality here. We also upgraded to the Preferred Club. The main perks were a private check-in area with snacks, and access to the rooftop pool and restaurant, which were both worth it for the quieter vibe and great service. Overall, we loved our stay and will only book Secrets Resorts moving forward. Highly recommend for couples who value great food, great service, and a relaxing, upscale atmosphere.
Real review from someone who’s been to over 20 all-inclusives! This resort is truly a foodie’s paradise. If you’ve been to other all-inclusives, you know the food is usually just okay — but not here. Every meal was impressive. At night, you’ll find little food stands like a taco truck, a fruit-and-crepe cart, and even a fresh juice station. Everything tastes fresh and made with care. There are plenty of restaurants, and none require reservations, which I loved — though be prepared for a bit of a wait during busy times (we waited up to two hours once). It’s not a big deal though; you can grab a drink and hang out until your table is ready. The resort itself is stunning. There are so many pools and quiet corners that it never feels crowded. The steakhouse was a highlight — the bone marrow tartare and ceviche were incredible. We had an oceanfront room. The view was nice, but the beach itself isn’t the typical turquoise-blue water you’d expect from Cancun — so if you’re coming for the beach, keep that in mind. You definitely trade a “wow” beach for amazing food and resort quality here. We also upgraded to the Preferred Club. The main perks were a private check-in area with snacks, and access to the rooftop pool and restaurant, which were both worth it for the quieter vibe and great service. Overall, we loved our stay and will only book Secrets Resorts moving forward. Highly recommend for couples who value great food, great service, and a relaxing, upscale atmosphere.
10
Sam
11 juin 2025
·
A séjourné 5 nuits
Secrets Moxché was hands down the most incredible resort experience I’ve ever had. We traveled with a group of 7 couples, and from start to finish, everything exceeded expectations. The property is absolutely stunning — easily the most beautiful all-inclusive we’ve ever stayed at. What truly set it apart was the exceptional staff, the top-shelf drinks, and most importantly, the unbelievable food. Every dining option was next-level — by far the best cuisine I’ve ever had at a resort. From casual bites to elegant dinners, every meal was a highlight. This trip was unforgettable, and we’re already talking about coming back. If you’re considering Secrets Moxché, book it — you won’t regret it!
Secrets Moxché was hands down the most incredible resort experience I’ve ever had. We traveled with a group of 7 couples, and from start to finish, everything exceeded expectations. The property is absolutely stunning — easily the most beautiful all-inclusive we’ve ever stayed at. What truly set it apart was the exceptional staff, the top-shelf drinks, and most importantly, the unbelievable food. Every dining option was next-level — by far the best cuisine I’ve ever had at a resort. From casual bites to elegant dinners, every meal was a highlight. This trip was unforgettable, and we’re already talking about coming back. If you’re considering Secrets Moxché, book it — you won’t regret it!
10
Rizah
17 juil. 2024
·
A séjourné 7 nuits
Beautiful property, good food and entertainment. The best part of the whole experience was the staff there. It really felt like you are at home and not in another country. All the staff there were professional and courteous and we made even some friends with. Extra thanks to Jose and Miquel, Pedro, Edi, Miriam and Ivan for making our vacation extra special. CONS: Compared to other 5 star resorts, no restaurant or steak house offers any prime steaks unless you pay up or upgrade.
Beautiful property, good food and entertainment. The best part of the whole experience was the staff there. It really felt like you are at home and not in another country. All the staff there were professional and courteous and we made even some friends with. Extra thanks to Jose and Miquel, Pedro, Edi, Miriam and Ivan for making our vacation extra special. CONS: Compared to other 5 star resorts, no restaurant or steak house offers any prime steaks unless you pay up or upgrade.
8
Jimmy
16 juil. 2024
·
A séjourné 3 nuits
The property was very clean, pools are excellent, food is good. The liquor choice at all the bars is very below average for this type of resort and at the price. Absolutely no top shelf options available.
The property was very clean, pools are excellent, food is good. The liquor choice at all the bars is very below average for this type of resort and at the price. Absolutely no top shelf options available.
10
julio
23 avr. 2025
·
A séjourné 3 nuits
I don’t like They don't have a buffet option at night. The restaurants are very full from 7 p.m. to 9 p.m., and the wait is very long.
I don’t like They don't have a buffet option at night. The restaurants are very full from 7 p.m. to 9 p.m., and the wait is very long.
8
Madelyn
22 oct. 2025
·
A séjourné 5 nuits
We loved the different pools available at the resort and the service was wonderful. The resort could improve in the consistency of vegan options, especially because they advertise a vegan menu at many restaurants. We would have loved to see a vegan protein option like tofu at the buffet and would appreciate the prepared foods at the buffet being clearly marked as vegan because it was hard to tell how things were prepared. We also found that items marked as vegan on the menu at restaurants were occasionally reported to us as containing dairy, so we lost some confidence in the vegan menu options. We ordered the vegan burger from room service twice and it came with different ingredients, which also made us wonder whether it was consistently being prepared vegan. We would also love to see a vegan dessert option at the CoCo cafe other than sorbet. Plant based milk was readily available and we had several delicious meals here, but making a few changes to those areas would have made it an exceptional stay for us!
We loved the different pools available at the resort and the service was wonderful. The resort could improve in the consistency of vegan options, especially because they advertise a vegan menu at many restaurants. We would have loved to see a vegan protein option like tofu at the buffet and would appreciate the prepared foods at the buffet being clearly marked as vegan because it was hard to tell how things were prepared. We also found that items marked as vegan on the menu at restaurants were occasionally reported to us as containing dairy, so we lost some confidence in the vegan menu options. We ordered the vegan burger from room service twice and it came with different ingredients, which also made us wonder whether it was consistently being prepared vegan. We would also love to see a vegan dessert option at the CoCo cafe other than sorbet. Plant based milk was readily available and we had several delicious meals here, but making a few changes to those areas would have made it an exceptional stay for us!
10
Sebastian
7 janv. 2025
·
A séjourné 10 nuits
Beautiful resort that is very luxurious, staff was amazing and every little detail is looked after , the pools could use some more cleaning in the mornings but overall very well taken care of property . The beach was beautiful , the only thing I will make mention of is the chairs fill up fast and if you do not get there early enough you will be left looking for a spot. The food while amazing was a bit of a frustrating experience in the evenings as the resort doesn’t offer a buffet option for dinner and only restaurant dining with no reservations, most times the wait to get into three restaurants was an hour which makes it tough to see a show or plan your evening . My recommendation would be to open a buffet for dinners for people who do not want to wait with a buzzer for long periods of time , past that we loved it and will be going back.
Beautiful resort that is very luxurious, staff was amazing and every little detail is looked after , the pools could use some more cleaning in the mornings but overall very well taken care of property . The beach was beautiful , the only thing I will make mention of is the chairs fill up fast and if you do not get there early enough you will be left looking for a spot. The food while amazing was a bit of a frustrating experience in the evenings as the resort doesn’t offer a buffet option for dinner and only restaurant dining with no reservations, most times the wait to get into three restaurants was an hour which makes it tough to see a show or plan your evening . My recommendation would be to open a buffet for dinners for people who do not want to wait with a buzzer for long periods of time , past that we loved it and will be going back.
4
Joel
8 août 2025
·
A séjourné 8 nuits
We got sick from the food on the first day. Recovery from bacterial infection took 3 weeks. Service is not good in restaurants. Wait time to eat dinner is ridiculous - should have the buffet available for dinner. Property is beautiful, and bed and room is very comfortable. Not thrilled about grounds staff moving our personal items from lounge chairs when we went to eat a meal.
We got sick from the food on the first day. Recovery from bacterial infection took 3 weeks. Service is not good in restaurants. Wait time to eat dinner is ridiculous - should have the buffet available for dinner. Property is beautiful, and bed and room is very comfortable. Not thrilled about grounds staff moving our personal items from lounge chairs when we went to eat a meal.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Steven
4 nov. 2024
·
A séjourné 4 nuits
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10
Michael
21 juil. 2024
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A séjourné 4 nuits
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8
Iris Gabriela
24 sept. 2026
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A séjourné 2 nuits
En general todo está limpio, solo la alberca tipo playa le falta limpieza y mantenimiento (tiene partes donde el recubrimiento se desprendió y hay pedacitos de material en el fondo). Pero aún así la disfrutamos, fue nuestra alberca favorita. La comida es muy buena en todos los restaurantes. La musica en vivo en el bar Bamboo y alberca 10/10. Las habitaciones son muy bonitas, en la nuestra el único detalle fue que la cama hacía ruido. Todo el personal es muy amable. La playa del hotel no es muy bonita, tiene como algas en el fondo, con una sensación como pegajosa, eso es un punto que nos decepcionó
En general todo está limpio, solo la alberca tipo playa le falta limpieza y mantenimiento (tiene partes donde el recubrimiento se desprendió y hay pedacitos de material en el fondo). Pero aún así la disfrutamos, fue nuestra alberca favorita. La comida es muy buena en todos los restaurantes. La musica en vivo en el bar Bamboo y alberca 10/10. Las habitaciones son muy bonitas, en la nuestra el único detalle fue que la cama hacía ruido. Todo el personal es muy amable. La playa del hotel no es muy bonita, tiene como algas en el fondo, con una sensación como pegajosa, eso es un punto que nos decepcionó
10
LIZA
11 août 2026
·
A séjourné 5 nuits
We really enjoyed our stay. It was very beautiful. A couple of the pools were closed for maintenance and during this timeframe the ocean has a lot of seaweed so that would be my only thing is watch for that part but it was such an amazing time and the lagoon they have their made up for not being able to go swim in the ocean.
We really enjoyed our stay. It was very beautiful. A couple of the pools were closed for maintenance and during this timeframe the ocean has a lot of seaweed so that would be my only thing is watch for that part but it was such an amazing time and the lagoon they have their made up for not being able to go swim in the ocean.
10
kain
17 juil. 2026
·
A séjourné 3 nuits
Nuestra estancia fue espectacular, el servicio, la comida, las amenidades son de primera. Solo hubo un tema con los Mosquitos, pero puedes pedir que te den repelente.
Nuestra estancia fue espectacular, el servicio, la comida, las amenidades son de primera. Solo hubo un tema con los Mosquitos, pero puedes pedir que te den repelente.
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Vous envisagez cet hôtel pour votre voyage à Playa del Carmen ?
Quel est généralement le tarif des chambres au Secrets Moxché Playa del Carmen - Adults Only - All Inclusive ?
Au cours des 60 à 90 prochains jours, le tarif des chambres au Secrets Moxché Playa del Carmen - Adults Only - All Inclusive à Playa del Carmen se situe généralement autour de 588 $US par nuit pour deux personnes, allant de 468 $US à 813 $US aux périodes de forte affluence.
Quel est le meilleur moment pour visiter Secrets Moxché Playa del Carmen - Adults Only - All Inclusive pour éviter la foule ?
La demande au Secrets Moxché Playa del Carmen - Adults Only - All Inclusive à Playa del Carmen atteint son pic en novembre et diminue à la fin de l'été ; septembre est le mois le plus calme pour visiter.
Quelles sont les attractions et l'ambiance qui entourent Secrets Moxché Playa del Carmen - Adults Only - All Inclusive ?
Situé dans le Quintana Roo, Secrets Moxché Playa del Carmen - Adults Only - All Inclusive est proche de Playa del Carmen Main Beach, Mamitas Beach et Punta Esmeralda Beach, avec Quinta Avenida et 28 de Julio Square à quelques pas — un choix idéal pour les clients recherchant un séjour luxueux et axé sur la plage avec des équipements de spa et romantiques.
Quel mois offre les tarifs les plus bas au Secrets Moxché Playa del Carmen - Adults Only - All Inclusive ?
Septembre est le mois le moins cher pour séjourner au Secrets Moxché Playa del Carmen - Adults Only - All Inclusive, avec une moyenne de 491 $US par nuit ; février est le mois le plus cher, avec une moyenne de 1 109 $US.
Comment le prix par nuit à Secrets Moxché Playa del Carmen - Adults Only - All Inclusive, à Playa del Carmen se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Secrets Moxché Playa del Carmen - Adults Only - All Inclusive, à Playa del Carmen est de 409 $US par nuit pour 2 voyageurs, ce qui est bas pour cet hôtel : environ 20 % de moins que sa moyenne de 497 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 386 $US et 1 018 $US.
Prix pour les dates à venir
novembre 2026
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décembre 2026
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Moins cher
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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-31: 708.5129486236573USD
- 2026-11-01: 343.58947006988524USD
- 2026-11-02: 343.58947006988524USD
- 2026-11-03: 354.1200009124756USD
- 2026-11-04: 342.4695200698853USD
- 2026-11-05: 685.4860274383545USD
- 2026-11-06: 685.4860274383545USD
- 2026-11-07: 775.8901358917236USD
- 2026-11-08: 581.0188358917236USD
- 2026-11-09: 632.5365358917236USD
- 2026-11-10: 639.1442682342529USD
- 2026-11-11: 687.4140858917236USD
- 2026-11-12: 780.9608763061524USD
- 2026-11-13: 863.2462358917236USD
- 2026-11-14: 771.4103358917237USD
- 2026-11-15: 417.0886838256836USD
- 2026-11-16: 419.5523482498169USD
- 2026-11-17: 446.2344187515259USD
- 2026-11-18: 437.11999167938234USD
- 2026-11-19: 518.3016700698853USD
- 2026-11-20: 542.9405700698852USD
- 2026-11-21: 542.9405700698852USD
- 2026-11-22: 441.02512006988525USD
- 2026-11-23: 460.06427006988525USD
- 2026-11-24: 437.66527006988525USD
- 2026-11-25: 461.18422006988527USD
- 2026-11-26: 518.3016700698853USD
- 2026-11-27: 544.0605200698852USD
- 2026-11-28: 544.018686000061USD
- 2026-11-29: 443.2650200698853USD
- 2026-11-30: 468.1199944076538USD
- 2026-12-01: 481.34332006988524USD
- 2026-12-02: 489.18297006988524USD
- 2026-12-03: 891.0323977264404USD
- 2026-12-04: 895.3631809417725USD
- 2026-12-05: NO DATA
- 2026-12-06: 540.271153112793USD
- 2026-12-07: 540.271153112793USD
- 2026-12-08: 540.271153112793USD
- 2026-12-09: 540.271153112793USD
- 2026-12-10: 638.1497520874024USD
- 2026-12-11: 638.1497520874024USD
- 2026-12-12: 638.9700279663086USD
- 2026-12-13: 491.9699940811157USD
- 2026-12-14: 491.33903103942873USD
- 2026-12-15: 491.33903103942873USD
- 2026-12-16: 491.33903103942873USD
- 2026-12-17: 521.2964631256103USD
- 2026-12-18: 521.2964631256103USD
- 2026-12-19: 521.2964631256103USD
- 2026-12-20: 491.33903103942873USD
- 2026-12-21: 491.33903103942873USD
- 2026-12-22: 484.70317006988523USD
- 2026-12-23: 491.33903103942873USD
- 2026-12-24: 521.2964631256103USD
- 2026-12-25: 772.9760374755859USD
- 2026-12-26: 772.9760374755859USD
- 2026-12-27: 772.9760374755859USD
- 2026-12-28: 818.9317885223388USD
- 2026-12-29: 818.9317885223388USD
- 2026-12-30: 818.9317885223388USD
- 2026-12-31: NO DATA
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Une partie de l’eau est réutilisée grâce à un système de recyclage des eaux usées.
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et un système de sécurité
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 08 h 00 à 18 h 00.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
Informations sur l'établissement
Numéro d'enregistrement de l'établissement 008-007-000096/2025
- Dépôt de garantie pour animal de compagnie : 65 USD par nuit
- Animaux de compagnie : 65 USD par animal et par nuit
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Activités
Piscine
Courts de tennis
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Planche à voile
Karaoké
Billard
Pêche
Piscine extérieure
Musique live
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Mobilier d'extérieur
Pool (Rooftop)
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins pour le visage
Bar de la piscine
Petit-déjeuner en chambre
Réservé aux adultes
Snack Bar/Deli
Services
Centre d'affaires
Organisation d'excursions
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services