Sandos Caracol Nature Resort & Water Park All Inclusive
149 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
149 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Sandos Caracol Nature Resort & Water Park All Inclusive, les prix par nuit s'élèvent en moyenne à 141 $US pendant le mois le moins cher (août) et à 328 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| février | 249 $US |
| mars | 261 $US |
| avril | 318 $US |
| mai | 221 $US |
| juin | 219 $US |
| juillet | 205 $US |
| août | 141 $US |
| septembre | 149 $US |
| octobre | 150 $US |
| décembre | 328 $US |
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M
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sept. · 149 $US
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Le plus cher : décembre (env. 328 $US)
Le moins cher : août (env. 141 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures, 5 bains à remous et un parc aquatique gratuit. Parmi les équipements et services offerts par cet hébergement vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. En échange d'un supplément, vous pouvez profiter des services d'une navette vers et depuis l'aéroport. De plus un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Pour combler vos petits creux, cet hébergement vous propose 7 restaurants. Étant donné que l'hébergement propose un bar en milieu de piscine, vous pouvez faire une petite pause fraîcheur autant de fois que vous le souhaitez. N'hésitez pas non plus à aller prendre un verre dans un de ses 9 bars/lounges ou de ses 2 bars en bord de piscine.
Chambres
Les 956 chambres climatisées de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision à écran plasma. Les chambres sont dotées d'un balcon. Des chaînes par satellite sont à votre disposition et vous invitent au divertissement. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Emplacement
Se trouvant à Playa del Carmen (Corasol), Sandos Caracol Nature Resort & Water Park All Inclusive est à moins de 15 minutes en voiture de Club de golf de Gran Coyote et de Rue commerçante Quinta Avenida. Cet hébergement tout inclus se trouve à 9,8 km de Centre commercial Quinta Alegría Shopping Mall et à 10,1 km de Place centrale.
À proximité
Chun-Zumbul (site de plongée)(0.5 miles)
Playa Xcalacoco(0.6 miles)
Club de golf de Gran Coyote(1.2 miles)
Plage de Punta Esmeralda(1.7 miles)
Plage Playa 88(2.2 miles)
Église Guadalupe(2.4 miles)
Plage Avenida Colosio(2.4 miles)
Plage Coco(2.8 miles)
Plaza 28 de Julio(2.9 miles)
Super Chedraui Selecto Avenida 10(3 miles)
Rue commerçante Quinta Avenida(3 miles)
Mario Villanueva Madrid(3 miles)
Plage principale de Playa del Carmen(3.2 miles)
Parcours de golf El Camaleon Mayakoba(3.7 miles)
Temazcal Natura(5.2 miles)
Aéroport international Cozumel (CZM)(24.8 miles)
Aéroport international de Cancún (CUN)(32.5 miles)
Aéroport international de Tulum (TQO)(69 miles)
Parking
Navette aéroport
Restaurant
Piscine
Organisation d'excursions
Nettoyage à sec
Emplacement
Carretera Cancún Chetumal Km 295, Corasol, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Chun-Zumbul (site de plongée) (0.5 miles)
Playa Xcalacoco (0.6 miles)
Club de golf de Gran Coyote (1.2 miles)
Plage de Punta Esmeralda (1.7 miles)
Plage Playa 88 (2.2 miles)
Église Guadalupe (2.4 miles)
Options de chambre
5
Penthouse Select Adults Only
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 2
667 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
9
Eco Family Superior
Détails de la chambre
1 Très Grand Lit Double
et 1 Lit Superposé
Couchages 4
322 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
8
Eco Family Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Lit Superposé
Couchages 4
441 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
6
Deluxe Select Adults Only
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 2
441 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée intérieureBaignoire à remous privée
5
Eco Family Penthouse
Détails de la chambre
1 Très Grand Lit Double
et 1 Lit Superposé
Couchages 4
689 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparé
5
Superior Select Adults Only
Détails de la chambre
2 Grands Lits Doubles
1 Très Grand Lit Double
Couchages 2
420 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
8
Pool View Superior
Détails de la chambre
1 Très Grand Lit Double
2 Grands Lits Doubles
Couchages 3
420 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
9
Pool View Penthouse
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
676 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparéBaignoire à remous privée intérieureBaignoire à remous privée
6
Pool View 1 Bedroom Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
667 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparé
Avis des voyageurs
6.9
Agréable
Basé sur 1 452 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
34%
Familles
53%
Groupes
10%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Sandos Caracol Nature Resort & Water Park All Inclusive offre un cadre luxuriant de type jungle avec des cénotes, une faune, des spectacles et des activités adaptées aux enfants, mais de nombreux clients signalent une qualité de nourriture variable, des réservations de restaurant difficiles à obtenir et des problèmes de maintenance ou de fonctionnement récurrents.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Sandos Caracol Nature Resort & Water Park All Inclusive offre un cadre luxuriant de type jungle avec des cénotes, une faune, des spectacles et des activités adaptées aux enfants, mais de nombreux clients signalent une qualité de nourriture variable, des réservations de restaurant difficiles à obtenir et des problèmes de maintenance ou de fonctionnement récurrents.
Les clients soulignent des spectacles nocturnes captivants, de nombreuses activités sur place et des espaces adaptés aux familles ; de nombreuses familles ont apprécié le parc aquatique lorsqu'il était ouvert et ont trouvé les chambres spacieuses et confortables. Les principaux points négatifs concernent la fermeture des grands toboggans, des piscines troubles, des fuites en cas de fortes pluies et des coupures de courant ou d'eau chaude occasionnelles. La plage est pittoresque mais rocheuse (prévoir des chaussures d'eau), les distances à pied sont importantes, l'enregistrement peut être lent et les sollicitations de vente de parts de temps et le système de réservation frustrent certains visiteurs. Attendez-vous à un séjour actif et axé sur la nature, avec une nourriture et un fonctionnement variables.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
De nombreuses activités sont proposées sur place (cénotes, spectacles, piscines et parc aquatique), mais les clients signalent régulièrement des fermetures ou des rénovations – notamment des toboggans géants –, des piscines troubles et des coupures de courant ou d'eau occasionnelles. La plage est rocheuse.
Avis de voyageur à ce sujet
6
david
29 mars 2025
·
A séjourné 7 nuits
One night without power. Another without water. Multiple nights with no hot water. The stay was okay.
One night without power. Another without water. Multiple nights with no hot water. The stay was okay.
2
Frederico
10 nov. 2025
·
A séjourné 7 nuits
We booked this resort for the waterpark, and it was fully closed for the first 3 days, and then less than half the rides were opened for the rest of our stay. Staff were not the least bit apologetic, and very low on empathy. The resort was filled with families with children, and there was indication prior to booking that they were going to close the rides. They told us at first it was for safety reasons, and as it turns out, it was just to do a paint refresh. As for the room, AC wasn’t working properly, the sink was cracked, and overall wasn’t super clean. They cleaning crew would leave bags of dirty linens out all day and all night in front our our room, making our experience less than great. Finally, there were a few dining options, however the Mexican buffet was closed all week, which is unacceptable given that we came to Mexico.
We booked this resort for the waterpark, and it was fully closed for the first 3 days, and then less than half the rides were opened for the rest of our stay. Staff were not the least bit apologetic, and very low on empathy. The resort was filled with families with children, and there was indication prior to booking that they were going to close the rides. They told us at first it was for safety reasons, and as it turns out, it was just to do a paint refresh. As for the room, AC wasn’t working properly, the sink was cracked, and overall wasn’t super clean. They cleaning crew would leave bags of dirty linens out all day and all night in front our our room, making our experience less than great. Finally, there were a few dining options, however the Mexican buffet was closed all week, which is unacceptable given that we came to Mexico.
8
Ashley Anna
13 août 2025
·
A séjourné 6 nuits
Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.
Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.
8
Valerie Lou
28 juil. 2025
·
A séjourné 5 nuits
It felt like a hotel in the jungle. Nice restaurants. Super close to the beach. Only downside was that all the large slides in the waterpark were closed
It felt like a hotel in the jungle. Nice restaurants. Super close to the beach. Only downside was that all the large slides in the waterpark were closed
4
Ladislav
14 nov. 2025
·
A séjourné 9 nuits
The main factor we booked this resort was the water park for our kids. To our surprise the small kids water park didn't operate at all due the painting and the water park for bigger kids operated only one day during our stay. When we brought this the guest services they told us every time that the water park will be fixed next day, which never happened and we found it so unprofessional and kind of rude. They nearly laughed to our face when we asked for some compensation. This whole experience set the mood in different way then we were hoping for. Besides that the food was good, rooms were spacious and clean and the staff were very friendly. Fixing the roofs would definitely help to avoid pouring rain on you and into your food while you dining
The main factor we booked this resort was the water park for our kids. To our surprise the small kids water park didn't operate at all due the painting and the water park for bigger kids operated only one day during our stay. When we brought this the guest services they told us every time that the water park will be fixed next day, which never happened and we found it so unprofessional and kind of rude. They nearly laughed to our face when we asked for some compensation. This whole experience set the mood in different way then we were hoping for. Besides that the food was good, rooms were spacious and clean and the staff were very friendly. Fixing the roofs would definitely help to avoid pouring rain on you and into your food while you dining
10
Morgan Leigh
13 avr. 2025
·
A séjourné 7 nuits
This resort is magical. It really has something for everyone. We enjoyed onsite Mayan Ruins, snorkeled in a Cenote outside our room, pools, waterpark, rescue animals, wild animals like monkeys, coatis, and cats wandering in front of you, and top it off with all inclusive food and drinks! Things we saw but didn't do- Segway rentals, bikes, tennis courts, kayaks, paddleboards, and Kids Club. But that is only because we ran out of time exploring and enjoying ourselves. Buffets were good and satisfying. I was up with kids by 7am when they were nice and quiet and well stocked. Do yourself a favor and book the Brazilian Steakhouse right off the bat, and enjoy all the meats they slice for you at the table! My mouth is still watering from that experience. El Templo was a fun teppanyaki experience for our kids. Hot dogs and burgers were served daily at the main pool and we enjoyed tacos and quesadillas at Nido just about any hour of the day. Pools were very nice. Tortuga and Main for guests, Adult Pool looked lovely but we had our kids in tow. Waterpark was fun, the biggest slides were closed during our stay but it didn't phase our kids. They still enjoyed the medium slides and the kiddie slides and splash park. Service was top notch and I can't wait to come back to this resort! 🌞🌴🌊
This resort is magical. It really has something for everyone. We enjoyed onsite Mayan Ruins, snorkeled in a Cenote outside our room, pools, waterpark, rescue animals, wild animals like monkeys, coatis, and cats wandering in front of you, and top it off with all inclusive food and drinks! Things we saw but didn't do- Segway rentals, bikes, tennis courts, kayaks, paddleboards, and Kids Club. But that is only because we ran out of time exploring and enjoying ourselves. Buffets were good and satisfying. I was up with kids by 7am when they were nice and quiet and well stocked. Do yourself a favor and book the Brazilian Steakhouse right off the bat, and enjoy all the meats they slice for you at the table! My mouth is still watering from that experience. El Templo was a fun teppanyaki experience for our kids. Hot dogs and burgers were served daily at the main pool and we enjoyed tacos and quesadillas at Nido just about any hour of the day. Pools were very nice. Tortuga and Main for guests, Adult Pool looked lovely but we had our kids in tow. Waterpark was fun, the biggest slides were closed during our stay but it didn't phase our kids. They still enjoyed the medium slides and the kiddie slides and splash park. Service was top notch and I can't wait to come back to this resort! 🌞🌴🌊
8
Owen David
28 août 2025
·
A séjourné 14 nuits
Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day
Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day
6
Danny William
2 nov. 2025
·
A séjourné 7 nuits
We booked an adult only supreme room but the adult only section was under renovation so they put us in another section. That should have been communicated to us. Booking speciality restaurant was a challenge because a lot of restaurants were closed. The main pool was in renovations and the adult only pool and beach had children present. We were attending a wedding and one of the guest was bit by a wild animal on reserve which was not pleasant but the resort did cover medical bill .
We booked an adult only supreme room but the adult only section was under renovation so they put us in another section. That should have been communicated to us. Booking speciality restaurant was a challenge because a lot of restaurants were closed. The main pool was in renovations and the adult only pool and beach had children present. We were attending a wedding and one of the guest was bit by a wild animal on reserve which was not pleasant but the resort did cover medical bill .
6
Holly
19 oct. 2025
·
A séjourné 7 nuits
Staff were amazing and helpful. A lot of the buildings leak when raining and the property has a lot of flooded walkways after rain. Property is currently undergoing renovations so not all amenities were available.
Staff were amazing and helpful. A lot of the buildings leak when raining and the property has a lot of flooded walkways after rain. Property is currently undergoing renovations so not all amenities were available.
6
Ognjen
31 juil. 2025
·
A séjourné 8 nuits
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté des chambres varie de propre et confortable à des signalements d'odeurs, d'insectes, de moisissures et de fuites liées à la pluie. Les espaces publics et les piscines suscitent des plaintes récurrentes concernant l'eau trouble et les inondations pendant les tempêtes.
Avis de voyageur à ce sujet
4
kyle
12 avr. 2025
·
A séjourné 6 nuits
Dont go here !!!!!! First off they try and draw you in with their fun water park , however their water slides have been closed for a long time, thier pools are dirty and i mean DIRTY there was not a single day i could see my feet the water was murky and stuff floating in the water constant , the beach is gross with tons of seaweed and no where to really swim in the ocean , the food is limited as you are never able to get into the ala cart restraunt, you find out once ariving you have to book in with an app but guess what its all booked already, and the very worst part of this resort of all was how out of my group of 13 of us 9 of us fell ill , vomitting our brains out , ive never been this sick and i go to mexico every year , im so dissapointed with this resort ... i will say that the rooms were clean , the monkeys around were cool, and the cenote on site was beautiful ...not worth the horrible food poisoning you will catch from the lack of cleanliness. Also everything is incredibly far away , so be ready ro walk 15-20 mins each way if you want to eat , go to beach , go to the pool or cenote.
Dont go here !!!!!! First off they try and draw you in with their fun water park , however their water slides have been closed for a long time, thier pools are dirty and i mean DIRTY there was not a single day i could see my feet the water was murky and stuff floating in the water constant , the beach is gross with tons of seaweed and no where to really swim in the ocean , the food is limited as you are never able to get into the ala cart restraunt, you find out once ariving you have to book in with an app but guess what its all booked already, and the very worst part of this resort of all was how out of my group of 13 of us 9 of us fell ill , vomitting our brains out , ive never been this sick and i go to mexico every year , im so dissapointed with this resort ... i will say that the rooms were clean , the monkeys around were cool, and the cenote on site was beautiful ...not worth the horrible food poisoning you will catch from the lack of cleanliness. Also everything is incredibly far away , so be ready ro walk 15-20 mins each way if you want to eat , go to beach , go to the pool or cenote.
4
Andrea
21 nov. 2024
·
A séjourné 7 nuits
The resort is falling apart. We had heavy rain and the roof was leaking everywhere. Including the main buffet AND our room. Had to walk through puddles on the bathroom floors. There was mold in a lot of the communal areas especially the main buffet and bathrooms. 5 out of 8 people in our group were vomiting by the end of our stay. I think it was the buffet food. The a la carte restaurants were all great food but had very limited reservations. The employees were all working so hard but just couldn't keep up with all the issues, no fault of their own. If the resort invested in some major repairs and maintenance it could be really amazing. The large waterslides were also closed for maintenance the whole week but we only ever saw 1 person doing some painting. Highlights were all the wildlife including monkeys, turtles and iguanas. The shows every night were very good.
The resort is falling apart. We had heavy rain and the roof was leaking everywhere. Including the main buffet AND our room. Had to walk through puddles on the bathroom floors. There was mold in a lot of the communal areas especially the main buffet and bathrooms. 5 out of 8 people in our group were vomiting by the end of our stay. I think it was the buffet food. The a la carte restaurants were all great food but had very limited reservations. The employees were all working so hard but just couldn't keep up with all the issues, no fault of their own. If the resort invested in some major repairs and maintenance it could be really amazing. The large waterslides were also closed for maintenance the whole week but we only ever saw 1 person doing some painting. Highlights were all the wildlife including monkeys, turtles and iguanas. The shows every night were very good.
6
Alyxandra
11 mars 2025
·
A séjourné 9 nuits
Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.
Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.
4
Kaydon
21 oct. 2025
·
A séjourné 3 nuits
My first and last time at this property. As soon as I arrived to the property, I waited 2 hours just to get my room assigned to me. When I got to my room the bathroom had a really bad odor! I ask them 3 different times to help me change my room and that took another 5 hours. I had to request to speak to the manager. While changing my room, to my surprise a baby roach was running around the closet.(photos provided to manage), I was extremely disgusted. Another thing I dislike about this property was while walking on the property, there were several moments I had to take my shoes off to walk through a puddles of water, or take another path just to get where I was heading. I did meet an amazing staff member named Marco, extremely helpful and understanding.
My first and last time at this property. As soon as I arrived to the property, I waited 2 hours just to get my room assigned to me. When I got to my room the bathroom had a really bad odor! I ask them 3 different times to help me change my room and that took another 5 hours. I had to request to speak to the manager. While changing my room, to my surprise a baby roach was running around the closet.(photos provided to manage), I was extremely disgusted. Another thing I dislike about this property was while walking on the property, there were several moments I had to take my shoes off to walk through a puddles of water, or take another path just to get where I was heading. I did meet an amazing staff member named Marco, extremely helpful and understanding.
4
Douglas Todd
17 nov. 2025
·
A séjourné 6 nuits
I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.
I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.
6
Hina
14 nov. 2025
·
A séjourné 2 nuits
The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent
The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent
6
Amanda Lynn
13 nov. 2025
·
A séjourné 7 nuits
The staff is very friendly and nice, and the room was cleaned daily. I think the biggest takeaway from us was there is not a lot you can do if things aren't going well. The staff is polite and nice, but there was nothing they could do about a leaky ceiling, leaking sink, etc. They'll smile, apologize, and then not do a whole lot to change anything. Our rom did smell of sewage/leaky pipes the whole week, we just started airing it out during the day. The cleaner came daily and made the beds, swapped the towels, etc. The food was okay, the sit-down restaurants are nice, but the buffet is chaotic. Not the staff's fault at all, just a bit of a feeding frenzy vibe. The beach though has really improved since last year, they've built a wave break and have removed a lot of rocks.
The staff is very friendly and nice, and the room was cleaned daily. I think the biggest takeaway from us was there is not a lot you can do if things aren't going well. The staff is polite and nice, but there was nothing they could do about a leaky ceiling, leaking sink, etc. They'll smile, apologize, and then not do a whole lot to change anything. Our rom did smell of sewage/leaky pipes the whole week, we just started airing it out during the day. The cleaner came daily and made the beds, swapped the towels, etc. The food was okay, the sit-down restaurants are nice, but the buffet is chaotic. Not the staff's fault at all, just a bit of a feeding frenzy vibe. The beach though has really improved since last year, they've built a wave break and have removed a lot of rocks.
4
Cecil
14 janv. 2025
·
A séjourné 3 nuits
The report is run down and needs lots of updates. They are understaffed in all the restaurants. The food is on the lower end of quality. The drinks all seemed to be watered down. I could drink all day and not feel it. They have significant plumbing problems. Iin our room the sewage came out the shower drain each time someone flushed a toilet or user a sink. Many other people complained about not having hot water in the shower. The hot and cold water faucets were reversed from one lavatory to the next. One lavatory would have hot water on the left and the next one would have hot water on the right. We had.a coffee pot in our room but were never left any cups to use. There were not any cups left in the room for bathroom use either This is a one star resort at best. Unless a person only wants to eat at buffet, restaurants reservations have to be made at midnight. The Italian restaurant is terrible. The Brazilian restaurant is pretty good, but all in all the dining options are below average I would not recommend this resort to any one. There are much nicer resorts in the same price range.
The report is run down and needs lots of updates. They are understaffed in all the restaurants. The food is on the lower end of quality. The drinks all seemed to be watered down. I could drink all day and not feel it. They have significant plumbing problems. Iin our room the sewage came out the shower drain each time someone flushed a toilet or user a sink. Many other people complained about not having hot water in the shower. The hot and cold water faucets were reversed from one lavatory to the next. One lavatory would have hot water on the left and the next one would have hot water on the right. We had.a coffee pot in our room but were never left any cups to use. There were not any cups left in the room for bathroom use either This is a one star resort at best. Unless a person only wants to eat at buffet, restaurants reservations have to be made at midnight. The Italian restaurant is terrible. The Brazilian restaurant is pretty good, but all in all the dining options are below average I would not recommend this resort to any one. There are much nicer resorts in the same price range.
2
Michael
1 août 2024
·
A séjourné 5 nuits
The property was very dirty and unsanitary. There were bugs in the food. All the food in the buffet was stale and cold as if it had been out for days. There was mold in the showers. We had three rooms and one was not cleaned before we got access to the room. We asked to speak to the manager and she would not come out to talk to us. We ended up leaving and going to a different resort after being there for one day. I have kids I had to feed and could not trust the food at this place, the last thing I want is for all of us to be sick on vacation. Pool water was cloudy and gross looking also had a lot of algae growing in the pool. So we couldn’t eat or swim not a good time at all.
The property was very dirty and unsanitary. There were bugs in the food. All the food in the buffet was stale and cold as if it had been out for days. There was mold in the showers. We had three rooms and one was not cleaned before we got access to the room. We asked to speak to the manager and she would not come out to talk to us. We ended up leaving and going to a different resort after being there for one day. I have kids I had to feed and could not trust the food at this place, the last thing I want is for all of us to be sick on vacation. Pool water was cloudy and gross looking also had a lot of algae growing in the pool. So we couldn’t eat or swim not a good time at all.
6
Ognjen
31 juil. 2025
·
A séjourné 8 nuits
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Beaucoup décrivent les chambres comme spacieuses et confortables pour les familles (avec des dispositions en lits superposés), mais d'autres notent un mobilier démodé, un Wi-Fi inégal et des problèmes récurrents de climatisation ou d'eau chaude ; certains mentionnent du bruit à proximité des espaces événementiels.
Avis de voyageur à ce sujet
8
Tala
17 nov. 2025
·
A séjourné 4 nuits
Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.
Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.
8
Jamie
12 avr. 2025
·
A séjourné 10 nuits
We had a great time. Although our room was near the wedding venue and the music was far too loud. Also every night there was a disco party that took place from 11pm to 1am also extremely loud. If the rooms near this area had a of updating with things like fixtures ie the shower head and maybe some sound proofing it would have be even better.
We had a great time. Although our room was near the wedding venue and the music was far too loud. Also every night there was a disco party that took place from 11pm to 1am also extremely loud. If the rooms near this area had a of updating with things like fixtures ie the shower head and maybe some sound proofing it would have be even better.
10
Liza Jo-anne
29 nov. 2025
·
A séjourné 6 nuits
From the moment we arrived to the moment we left was amazing! I did find the reservation portion for restaurants difficult but not a deterrent to come back. Staff were outstanding and super friendly. Room was spacious, clean and comfortable. First 2 days the shower ran pretty cool however it was a nice relief to the body from the heat. Looking forward to a return visit! Ohhh absolutely loved the wildlife (not the bug bites tho lol)
From the moment we arrived to the moment we left was amazing! I did find the reservation portion for restaurants difficult but not a deterrent to come back. Staff were outstanding and super friendly. Room was spacious, clean and comfortable. First 2 days the shower ran pretty cool however it was a nice relief to the body from the heat. Looking forward to a return visit! Ohhh absolutely loved the wildlife (not the bug bites tho lol)
10
Jocelyn
9 sept. 2025
·
A séjourné 2 nuits
Very spacious rooms
Very spacious rooms
4
Douglas Todd
17 nov. 2025
·
A séjourné 6 nuits
I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.
I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.
6
Javier
2 juil. 2025
·
A séjourné 6 nuits
Rooms are old need to upgrade room furniture
Rooms are old need to upgrade room furniture
6
Megan
27 août 2025
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A séjourné 5 nuits
The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍
The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍
8
Glen Eber
23 juin 2025
·
A séjourné 7 nuits
It was a great place for our family with a lot of things to do. The rooms were nice with the exception of, there was no door on the bathroom and we were in one of the rooms that had a king size bed and twin size bunk bed. So there was nowhere to change in privacy which I thought was a little strange considering we were with our children. The actual toilet was in a separate room with a door but not big enough to change your clothes in. The food at the restaurant was good but was not a fan of the buffet. Had a hard time getting coffee for the room. Once we used it it took a couple days to get more. Housekeeping could have been better. But the resort itself was amazing. The entertainment was great. Pools were okay, but our kids did like the water park. I wish there would have been more activity at the main pool for the teenage kids. Overall I would go back.
It was a great place for our family with a lot of things to do. The rooms were nice with the exception of, there was no door on the bathroom and we were in one of the rooms that had a king size bed and twin size bunk bed. So there was nowhere to change in privacy which I thought was a little strange considering we were with our children. The actual toilet was in a separate room with a door but not big enough to change your clothes in. The food at the restaurant was good but was not a fan of the buffet. Had a hard time getting coffee for the room. Once we used it it took a couple days to get more. Housekeeping could have been better. But the resort itself was amazing. The entertainment was great. Pools were okay, but our kids did like the water park. I wish there would have been more activity at the main pool for the teenage kids. Overall I would go back.
6
Kara Michelle
29 nov. 2024
·
A séjourné 9 nuits
Overall this is a really cool resort for families with kids which is unique being an eco resort. You feel like you are in the rainforest and have monkey, coatee, raccoons and agati visitors and lush greenery. The staff do a wonderful job of maintaining the rainforest and property and were so friendly. We thought the food was good at the buffet and one of the restaurants. The big issue was we didn't have hot water in our room and all I wanted at the end of the day was a hot shower. It also made showering the kids very difficult. The other thing is you can only send your kids to kids club for 2hrs/day. Not that we would send them every day but it wasn't long enough to do anything by the time you walked there and back. We would consider going back with our kids but likely not, however we are glad we did go. I don't think we would have enjoyed it as much if we didn't have kids.
Overall this is a really cool resort for families with kids which is unique being an eco resort. You feel like you are in the rainforest and have monkey, coatee, raccoons and agati visitors and lush greenery. The staff do a wonderful job of maintaining the rainforest and property and were so friendly. We thought the food was good at the buffet and one of the restaurants. The big issue was we didn't have hot water in our room and all I wanted at the end of the day was a hot shower. It also made showering the kids very difficult. The other thing is you can only send your kids to kids club for 2hrs/day. Not that we would send them every day but it wasn't long enough to do anything by the time you walked there and back. We would consider going back with our kids but likely not, however we are glad we did go. I don't think we would have enjoyed it as much if we didn't have kids.
8
Rita
27 juil. 2025
·
A séjourné 3 nuits
La habitation es excelente y super limpia, el personal es amiable y atento.
La habitation es excelente y super limpia, el personal es amiable y atento.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est souvent amical et serviable, avec des équipes d'animation dynamiques, mais la constance est un défi : de longues files d'attente à l'enregistrement, des difficultés à obtenir de l'aide ou des réservations au dîner et des sollicitations de vente de parts de temps persistantes frustrent certains clients.
Avis de voyageur à ce sujet
2
Cesar
14 nov. 2025
·
A séjourné 4 nuits
Not enough staff. Checking in took two and a half hours. Thank goodness Alexis was there. I was really hungry not your fault but had a very early flight. He went over and beyond. Pre checked me in and took me to gram a bite to eat. Staff was amazing but the check in was my only problem. I might go with another company next time
Not enough staff. Checking in took two and a half hours. Thank goodness Alexis was there. I was really hungry not your fault but had a very early flight. He went over and beyond. Pre checked me in and took me to gram a bite to eat. Staff was amazing but the check in was my only problem. I might go with another company next time
8
Jacquelyn
10 juil. 2025
·
A séjourné 5 nuits
Such a unique property! So much to do that you don’t even have to leave the resort. We had a wonderful time. Great place for kiddos. They loved all the animals and the different shows. I am glad there was so much to do on property because the beach was covered in seaweed and wasn’t great for swimming, but they had a great pool to make up for it. The check in experience was not great. It took a few hours and they tried to tell me the room I booked was no longer available and tried giving me 1 bed for 4 people. It took a while but I finally got my original room. Make sure you bring tip money. Many of the staff would not break up larger bills so that we could tip. Overall we really enjoyed it.
Such a unique property! So much to do that you don’t even have to leave the resort. We had a wonderful time. Great place for kiddos. They loved all the animals and the different shows. I am glad there was so much to do on property because the beach was covered in seaweed and wasn’t great for swimming, but they had a great pool to make up for it. The check in experience was not great. It took a few hours and they tried to tell me the room I booked was no longer available and tried giving me 1 bed for 4 people. It took a while but I finally got my original room. Make sure you bring tip money. Many of the staff would not break up larger bills so that we could tip. Overall we really enjoyed it.
8
sheri
1 mai 2025
·
A séjourné 5 nuits
The resort itself is absolutely beautiful. It is very large and there is a lot of walking to get where you need to go. Customer service was really bad. They seemed unwilling to accommodate your concerns and would push the blame on to Expedia. We sent an email several months ago asking for seven of us woman to be put into the same building or side by side. They put us all over the place and would not put us together. Booking dinner reservations was a hassle You had to go to concierge but they were never in the adult only area. The servers were all very nice and very helpful. Food was not my partee. But some of it was good. The monkeys were awesome.
The resort itself is absolutely beautiful. It is very large and there is a lot of walking to get where you need to go. Customer service was really bad. They seemed unwilling to accommodate your concerns and would push the blame on to Expedia. We sent an email several months ago asking for seven of us woman to be put into the same building or side by side. They put us all over the place and would not put us together. Booking dinner reservations was a hassle You had to go to concierge but they were never in the adult only area. The servers were all very nice and very helpful. Food was not my partee. But some of it was good. The monkeys were awesome.
6
Shawnte
5 mai 2025
·
A séjourné 5 nuits
The resort was great. Buffets were average. Staff was not great. Room had no AC took 2 days for them to finally switch us. The app never worked for us couldn’t book dinners most days. Everytime you went to book dinners it was always the person is at lunch no matter what time you went. Felt like I was lied too about anything at any time. Any question or concern it was a different answer from each person. The Segway guys Mickey and Allen were fantastic. Roxanna and Esther the maids were phenomenal.
The resort was great. Buffets were average. Staff was not great. Room had no AC took 2 days for them to finally switch us. The app never worked for us couldn’t book dinners most days. Everytime you went to book dinners it was always the person is at lunch no matter what time you went. Felt like I was lied too about anything at any time. Any question or concern it was a different answer from each person. The Segway guys Mickey and Allen were fantastic. Roxanna and Esther the maids were phenomenal.
10
Sherri
1 mars 2025
·
A séjourné 6 nuits
This is our 4 th visit to the property. The staff is friendly and accommodating and the value is incredible. We stayed in the adult only section and it is amazing. The staff was on top of things and we were served efficiently. The buffets were good offering lots of options. We do totally wish the ala cart restaurant reservation option was different. They reset at midnight and if you don’t select then you are out of luck! We tried every morning and once at 3:30 a.m but no luck. This resort is beautiful and we saw so many animals. We would highly recommend to others
This is our 4 th visit to the property. The staff is friendly and accommodating and the value is incredible. We stayed in the adult only section and it is amazing. The staff was on top of things and we were served efficiently. The buffets were good offering lots of options. We do totally wish the ala cart restaurant reservation option was different. They reset at midnight and if you don’t select then you are out of luck! We tried every morning and once at 3:30 a.m but no luck. This resort is beautiful and we saw so many animals. We would highly recommend to others
2
Marilyn
31 août 2025
·
A séjourné 4 nuits
The check in process was horrible I had no I troductio.
The check in process was horrible I had no I troductio.
10
Noemi
7 déc. 2025
·
A séjourné 5 nuits
Very attentive staff.
Very attentive staff.
8
Rogelio
12 sept. 2025
·
A séjourné 4 nuits
En general es una buena experiencia, un hotel ideal para familias con niños pequeños. Los restaurantes son variados para todos los gustos. Cuenta con piscinas específicas para los más pequeños y para solo adultos. Puntos negativos: por temporada baja estaban cerradas algunos restaurantes, solo pudimos visitar 3. Y un punto terrible (que espero que mejoren) es el programa de royal elite o su tiempo compartido, desde que llegas te abordan con ese tema y no te sueltan hasta que aceptas ir a su “desayuno gratis”, si no quieres ir te marcan a la habitación, te dejan cartas por debajo de la puerta y/o te están cazando en el lobby para hacerte “la invitación” es simplemente agobiante y echa a perder mucho la experiencia del hotel. Nadie te regala nada como para que “ahuevo” te quieran hacer ir a una plática. En fin, TLDR: todo bien menos su tiempo compartido.
En general es una buena experiencia, un hotel ideal para familias con niños pequeños. Los restaurantes son variados para todos los gustos. Cuenta con piscinas específicas para los más pequeños y para solo adultos. Puntos negativos: por temporada baja estaban cerradas algunos restaurantes, solo pudimos visitar 3. Y un punto terrible (que espero que mejoren) es el programa de royal elite o su tiempo compartido, desde que llegas te abordan con ese tema y no te sueltan hasta que aceptas ir a su “desayuno gratis”, si no quieres ir te marcan a la habitación, te dejan cartas por debajo de la puerta y/o te están cazando en el lobby para hacerte “la invitación” es simplemente agobiante y echa a perder mucho la experiencia del hotel. Nadie te regala nada como para que “ahuevo” te quieran hacer ir a una plática. En fin, TLDR: todo bien menos su tiempo compartido.
10
Matthew Brian
2 sept. 2025
·
A séjourné 5 nuits
I took my family of 4 for our last vacation of the summer. I was hesitant because the reviews made it seem like not a great place, but at least for my family that was not true at all. The food at the buffet was great, the food at the two restaurants we tried was also great and I Didn't have any trouble making reservations. There were so many things to do, we went to the waterpark a few times, its not huge but having it available for the kids was great. We caught a few shows and really enjoyed the Saturday games market thing. The staff was super pleasant and helpful. The room was fine; I will say that the pictures do make the rooms seem larger than they really are but not a big deal. Overall, a 10/10 experience for my family. I guess if you didn't have kids I would say this isn't the place for you.
I took my family of 4 for our last vacation of the summer. I was hesitant because the reviews made it seem like not a great place, but at least for my family that was not true at all. The food at the buffet was great, the food at the two restaurants we tried was also great and I Didn't have any trouble making reservations. There were so many things to do, we went to the waterpark a few times, its not huge but having it available for the kids was great. We caught a few shows and really enjoyed the Saturday games market thing. The staff was super pleasant and helpful. The room was fine; I will say that the pictures do make the rooms seem larger than they really are but not a big deal. Overall, a 10/10 experience for my family. I guess if you didn't have kids I would say this isn't the place for you.
4
Gale
23 déc. 2024
·
A séjourné 7 nuits
The good: -The nightly shows were amazing!! The performers were absolutely brilliant. I truly enjoyed every show. -The rooms were cleaned every day. They were modern, and had good AC. -Lovely cenotes on the property. Well maintained grounds. We enjoyed seeing the monkeys around the resort, especially the babies. -The beach was very pretty and well kept. However, we prefer a beach with less rocks. Very difficult to enjoy the water here without scraping, cutting yourself. The not so good: -It's almost impossible to get reservations at the restaurants. If you wake up at midnight to reserve, you may or may not get lucky. Doesn't help that some restaurants are closed on certain nights. -Buffets were mediocre, with long lines. There is very limited food options between service hours. Not ideal for people who arrived from a different time zone. -Constantly trying to be upsold an exclusive/royal/elite membership. There's not a single hammock/cabana in a family friendly non-exclusive area of the resort. These are things that you usually don't have to pay extra for. There are also multiple restaurants that you will not have access to without purchasing the membership. -Our mini fridge didn't get stocked for the first 5 days. Compared to the other resorts in the area, service was poor. -Lastly the raccoons. I know it is a eco resort, and one of the main reason we choose this resort was because of this theme. That being said the racoons are out of control.
The good: -The nightly shows were amazing!! The performers were absolutely brilliant. I truly enjoyed every show. -The rooms were cleaned every day. They were modern, and had good AC. -Lovely cenotes on the property. Well maintained grounds. We enjoyed seeing the monkeys around the resort, especially the babies. -The beach was very pretty and well kept. However, we prefer a beach with less rocks. Very difficult to enjoy the water here without scraping, cutting yourself. The not so good: -It's almost impossible to get reservations at the restaurants. If you wake up at midnight to reserve, you may or may not get lucky. Doesn't help that some restaurants are closed on certain nights. -Buffets were mediocre, with long lines. There is very limited food options between service hours. Not ideal for people who arrived from a different time zone. -Constantly trying to be upsold an exclusive/royal/elite membership. There's not a single hammock/cabana in a family friendly non-exclusive area of the resort. These are things that you usually don't have to pay extra for. There are also multiple restaurants that you will not have access to without purchasing the membership. -Our mini fridge didn't get stocked for the first 5 days. Compared to the other resorts in the area, service was poor. -Lastly the raccoons. I know it is a eco resort, and one of the main reason we choose this resort was because of this theme. That being said the racoons are out of control.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans un terrain de type jungle avec une faune abondante, mais prévoyez de longues promenades entre les différents espaces. La plage est jolie mais rocheuse, des chaussures d'eau sont donc utiles.
Avis de voyageur à ce sujet
8
Tala
17 nov. 2025
·
A séjourné 4 nuits
Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.
Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.
10
Janelle
19 avr. 2025
·
A séjourné 5 nuits
Staff and housekeeping were wonderful. Such friendly and helpful staff. Being in the jungle was such a treat. Swimming in the on-site cenote was a highlight. Food is… fine. Highly recommend going to the Mexican food buffet. Rooms were clean and very comfortable. Beach is okay — it’s smaller and rocky, so bring water shoes. It’s ideal for little ones with a protected area that small children can swim in safely.
Staff and housekeeping were wonderful. Such friendly and helpful staff. Being in the jungle was such a treat. Swimming in the on-site cenote was a highlight. Food is… fine. Highly recommend going to the Mexican food buffet. Rooms were clean and very comfortable. Beach is okay — it’s smaller and rocky, so bring water shoes. It’s ideal for little ones with a protected area that small children can swim in safely.
4
JAVIER SOBRINO
26 mai 2025
·
A séjourné 3 nuits
Este hotel con el tiempo se ha deteriorado Mucho en sus áreas, la comida de todos los restaurantes fue muy mala. Solo tiene algo bueno, la gente que trabaja ahí tiene una actitud muy buena en amabilidad servicio. Pero ya no volveré sin duda esta muy malas condiciones y abandonada la calidad de los alimentos
Este hotel con el tiempo se ha deteriorado Mucho en sus áreas, la comida de todos los restaurantes fue muy mala. Solo tiene algo bueno, la gente que trabaja ahí tiene una actitud muy buena en amabilidad servicio. Pero ya no volveré sin duda esta muy malas condiciones y abandonada la calidad de los alimentos
6
Rhoda Lizzie
24 déc. 2024
·
A séjourné 5 nuits
The international buffet is too small and far too crowded. Not enough food options. Had to pay extra for 4 hours after checkout as flight is at 8pm. Otherwise I would not have access to the resort.
The international buffet is too small and far too crowded. Not enough food options. Had to pay extra for 4 hours after checkout as flight is at 8pm. Otherwise I would not have access to the resort.
8
Jill Mitchell
21 févr. 2025
·
A séjourné 7 nuits
My kids loved the water park. The beach was nice but the ocean was hard to access. The water in front on the resort had lots of large rocks.
My kids loved the water park. The beach was nice but the ocean was hard to access. The water in front on the resort had lots of large rocks.
8
Alisha
31 août 2025
·
A séjourné 5 nuits
We chose the adults select club option for Sandos Caracol Eco. The adult pool and beach were empty of kids most times and the there were not many adults either. A bit of an annoyance was the open air restaurant in the adult pool area, opens for families at night. So you could be swimming/lounging peacefully in the evening and have families with rowdy kids come walk by and hang around while waiting to eat. The pool cleaner also came and kicked us out earlier than the sign said the pool closed. Evidently the website is more up to date than the sign at the pool. The beach and ocean were rocky and not worth playing on or swimming in but it was absolutely BEAUTIFUL to sit and read and listen to the soft beats played by the live DJ. That beautiful experience however was constantly interrupted by the pushy massage sales from the independent sellers that have their station popped up right next to the edge of the Sandos property. Once we chose to get a massage they did start leaving us alone for that day but it was constantly saying NO to many different people about the same items. This is the main reason I will look to stay at another resort next time. The restaurant by the adult pool had the best service for breakfast and lunch but the birds were constantly flying in and landing on the buffet so we wouldn't eat that, just chose made to order cooked items, def didn't want to be sick on our trip. The drinks were ok, nothing fancy. No condiments or rims on drinks (we did tip).
We chose the adults select club option for Sandos Caracol Eco. The adult pool and beach were empty of kids most times and the there were not many adults either. A bit of an annoyance was the open air restaurant in the adult pool area, opens for families at night. So you could be swimming/lounging peacefully in the evening and have families with rowdy kids come walk by and hang around while waiting to eat. The pool cleaner also came and kicked us out earlier than the sign said the pool closed. Evidently the website is more up to date than the sign at the pool. The beach and ocean were rocky and not worth playing on or swimming in but it was absolutely BEAUTIFUL to sit and read and listen to the soft beats played by the live DJ. That beautiful experience however was constantly interrupted by the pushy massage sales from the independent sellers that have their station popped up right next to the edge of the Sandos property. Once we chose to get a massage they did start leaving us alone for that day but it was constantly saying NO to many different people about the same items. This is the main reason I will look to stay at another resort next time. The restaurant by the adult pool had the best service for breakfast and lunch but the birds were constantly flying in and landing on the buffet so we wouldn't eat that, just chose made to order cooked items, def didn't want to be sick on our trip. The drinks were ok, nothing fancy. No condiments or rims on drinks (we did tip).
10
Heather
26 avr. 2025
·
A séjourné 10 nuits
Great resort. The vegetation and wildlife was phenomenal. The food was only okay, Los Lirios was the best a la carte. The "app" on the website was very convenient. The decor was so colorful and beautiful. We saw coaties, monkeys, snakes, iguanas, geckos and numerous birds. The street food night was the best event.
Great resort. The vegetation and wildlife was phenomenal. The food was only okay, Los Lirios was the best a la carte. The "app" on the website was very convenient. The decor was so colorful and beautiful. We saw coaties, monkeys, snakes, iguanas, geckos and numerous birds. The street food night was the best event.
8
melissa
21 nov. 2024
·
A séjourné 7 nuits
The property itself is in a very unique rain forest setting. You are surrounded by amazing vegetation and lots of animals. The beach is beautiful but rocky. They should have a separate area for vegan and vegetarian so that you can identify what food contains meat, seafood and cheese.
The property itself is in a very unique rain forest setting. You are surrounded by amazing vegetation and lots of animals. The beach is beautiful but rocky. They should have a separate area for vegan and vegetarian so that you can identify what food contains meat, seafood and cheese.
8
Ivan
8 juil. 2025
·
A séjourné 4 nuits
i liked the resort, pool area and atention. I didnt like the beach (sargazo)
i liked the resort, pool area and atention. I didnt like the beach (sargazo)
4
Shanaaz
6 mai 2025
·
A séjourné 7 nuits
Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.
Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sur la nourriture sont mitigés : les buffets sont fréquemment décrits comme moyens ou froids, tandis que plusieurs restaurants à la carte (tels que le teppanyaki, le brésilien ou le Riviera) sont meilleurs. Les réservations sont difficiles à obtenir et les options de restauration tardive sont limitées.
Avis de voyageur à ce sujet
6
Dana Ann
5 févr. 2025
·
A séjourné 8 nuits
Sandos eco resort has a lot of positives but also some negatives. Positives- jungle with lots of wild life, beach, cenote, water park, cleanliness, fun shows each night. Negatives- service, food, drinks, though I did enjoy some of it. The restaurant reservations were difficult to get and they told us we could only have three reservations during our 9 day stay. I would not stay at this resort again for the few negatives, since there are other all inclusive resorts in the area that offer much better service.
Sandos eco resort has a lot of positives but also some negatives. Positives- jungle with lots of wild life, beach, cenote, water park, cleanliness, fun shows each night. Negatives- service, food, drinks, though I did enjoy some of it. The restaurant reservations were difficult to get and they told us we could only have three reservations during our 9 day stay. I would not stay at this resort again for the few negatives, since there are other all inclusive resorts in the area that offer much better service.
8
Jacquelyn
10 juil. 2025
·
A séjourné 5 nuits
Such a unique property! So much to do that you don’t even have to leave the resort. We had a wonderful time. Great place for kiddos. They loved all the animals and the different shows. I am glad there was so much to do on property because the beach was covered in seaweed and wasn’t great for swimming, but they had a great pool to make up for it. The check in experience was not great. It took a few hours and they tried to tell me the room I booked was no longer available and tried giving me 1 bed for 4 people. It took a while but I finally got my original room. Make sure you bring tip money. Many of the staff would not break up larger bills so that we could tip. Overall we really enjoyed it.
Such a unique property! So much to do that you don’t even have to leave the resort. We had a wonderful time. Great place for kiddos. They loved all the animals and the different shows. I am glad there was so much to do on property because the beach was covered in seaweed and wasn’t great for swimming, but they had a great pool to make up for it. The check in experience was not great. It took a few hours and they tried to tell me the room I booked was no longer available and tried giving me 1 bed for 4 people. It took a while but I finally got my original room. Make sure you bring tip money. Many of the staff would not break up larger bills so that we could tip. Overall we really enjoyed it.
8
Ivan
6 juil. 2024
·
A séjourné 5 nuits
Confirme lo que todos opinan de lo difícil que es reservar en un restaurante de especialidad. Si vas por varios días acostúmbrate a comer diario en los mismos restaurantes de buffet. Aunque tienes servicio al cuarto el menú es súper reducido. En la noche solo hay un entretenimiento. En general las habitaciones bien y mayormente la gente amable aunque hay excepciones. Por cuestiones familiares rentamos 4 habitaciones y desafortunadamente tuvimos diversos problemas como que se descompuso el aire acondicionado, problemas de cucarachas que obviamente reportamos y que el hotel solucionó. El área de niños muy buena al igual que las albercas. El mar desafortunadamente está en una zona rocosa pero en general está muy padre. No puedo decir que no lo disfrutamos pero si no creo que el precio beneficio lo valga.
Confirme lo que todos opinan de lo difícil que es reservar en un restaurante de especialidad. Si vas por varios días acostúmbrate a comer diario en los mismos restaurantes de buffet. Aunque tienes servicio al cuarto el menú es súper reducido. En la noche solo hay un entretenimiento. En general las habitaciones bien y mayormente la gente amable aunque hay excepciones. Por cuestiones familiares rentamos 4 habitaciones y desafortunadamente tuvimos diversos problemas como que se descompuso el aire acondicionado, problemas de cucarachas que obviamente reportamos y que el hotel solucionó. El área de niños muy buena al igual que las albercas. El mar desafortunadamente está en una zona rocosa pero en general está muy padre. No puedo decir que no lo disfrutamos pero si no creo que el precio beneficio lo valga.
10
Damian
26 août 2025
·
A séjourné 7 nuits
Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…
Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…
8
Ashley Anna
13 août 2025
·
A séjourné 6 nuits
Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.
Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.
8
Brandon
12 août 2025
·
A séjourné 6 nuits
Our family loved our stay overall. The grounds were spectacular and it was amazing seeing all of the wildlife everywhere. Restaurants were pretty good (la riviera being our favorite). I’d skip hibachi next time but it was fun nonetheless. All around I expected the food to be worse based off of the reviews but I thought it was actually decent. We were disappointed the Mexican restaurant was closed, as well as the Italian and we weren’t able to get a reservation the last night we were there. The shows/talent each night are great, they even performed one near an actual Mayan ruin that is on the property. The theater was also impressive. Rooms were updated and cleaned every day. They did a good job managing the sargasso compared to other parts of the beach. It is a lot to walk since the grounds are so big so be prepared for that. We didn’t even get to see everything and we were there 6 days!
Our family loved our stay overall. The grounds were spectacular and it was amazing seeing all of the wildlife everywhere. Restaurants were pretty good (la riviera being our favorite). I’d skip hibachi next time but it was fun nonetheless. All around I expected the food to be worse based off of the reviews but I thought it was actually decent. We were disappointed the Mexican restaurant was closed, as well as the Italian and we weren’t able to get a reservation the last night we were there. The shows/talent each night are great, they even performed one near an actual Mayan ruin that is on the property. The theater was also impressive. Rooms were updated and cleaned every day. They did a good job managing the sargasso compared to other parts of the beach. It is a lot to walk since the grounds are so big so be prepared for that. We didn’t even get to see everything and we were there 6 days!
6
Jennifer
12 nov. 2025
·
A séjourné 7 nuits
Difficult to make À la carte reservations resulting in long lines to buffets. Limited breakfast and lunch choices. El nido doesn’t serve cereal until 11:00 pm when the majority of people eating cereal are kids and that is too late for them to wait up for a snack.
Difficult to make À la carte reservations resulting in long lines to buffets. Limited breakfast and lunch choices. El nido doesn’t serve cereal until 11:00 pm when the majority of people eating cereal are kids and that is too late for them to wait up for a snack.
10
Fransisco Javier
9 nov. 2025
·
A séjourné 3 nuits
Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.
Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.
8
Gordon
5 nov. 2025
·
A séjourné 13 nuits
Good ac food and service was hit and miss including la carte.
Good ac food and service was hit and miss including la carte.
6
Lester
20 oct. 2025
·
A séjourné 4 nuits
The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated.
The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
2
CLIFFORD
14 mai 2026
·
A séjourné 2 nuits
Immonde
Immonde
8
Fanny
6 mars 2026
·
A séjourné 6 nuits
Resort très family friendly vraiment dans la jungle pour les amoureux de la nature !
Resort très family friendly vraiment dans la jungle pour les amoureux de la nature !
10
Christophe Sylvain
28 févr. 2026
·
A séjourné 9 nuits
La chambre, la literie, la nourriture, le personnel et le côté nature, on a l’impression d’être dans la jungle aux côtés des animaux sauvages, c’est magnifique.
La chambre, la literie, la nourriture, le personnel et le côté nature, on a l’impression d’être dans la jungle aux côtés des animaux sauvages, c’est magnifique.
10
Stephane
22 févr. 2026
·
A séjourné 8 nuits
Nous avons passé un superbe séjour au sandos caracol pour 2 adultes et 1 enfant de 13ans. Les + : endroit incroyable au milieu de la nature et des ruines maya avec des cenotes. Des rencontres quotidiennes avec les animaux (coatis, agouti, singes, iguanes, tortues, paons, oiseaux…) Resort immense et sécurisé. Des activités tous les jours, des superbes spectacles comme celui du feu. Plusieurs restaurants avec inscriptions ou des buffets à dispositions. Distributeurs en dollars et pesos sur place pratique. Des navettes pour se rendre à playa del Carmen (4$ aller/personne) De nombreuses piscine, Aqua Park, vélo en libre service, personnel sympathique et tjrs disponible et endroits tjrs nettoyés et propre. Chambre spacieuse avec champagne et fruits à l’arrivée. Les - : dans la chambre odeur d’humidité dans la douche et très peu de pression. Difficulté de réserver les restaurants, file d’attente dans les buffets, plage prévoir les chaussures d’eau car des rochers.
Nous avons passé un superbe séjour au sandos caracol pour 2 adultes et 1 enfant de 13ans. Les + : endroit incroyable au milieu de la nature et des ruines maya avec des cenotes. Des rencontres quotidiennes avec les animaux (coatis, agouti, singes, iguanes, tortues, paons, oiseaux…) Resort immense et sécurisé. Des activités tous les jours, des superbes spectacles comme celui du feu. Plusieurs restaurants avec inscriptions ou des buffets à dispositions. Distributeurs en dollars et pesos sur place pratique. Des navettes pour se rendre à playa del Carmen (4$ aller/personne) De nombreuses piscine, Aqua Park, vélo en libre service, personnel sympathique et tjrs disponible et endroits tjrs nettoyés et propre. Chambre spacieuse avec champagne et fruits à l’arrivée. Les - : dans la chambre odeur d’humidité dans la douche et très peu de pression. Difficulté de réserver les restaurants, file d’attente dans les buffets, plage prévoir les chaussures d’eau car des rochers.
8
Nadia
5 janv. 2026
·
A séjourné 5 nuits
La chambre était bien. Seulement un peux vielliotte: par contre le cheekin et le chekout horrible une attente interminable. Même pas un verre de bienvenu à l’arrivée.
La chambre était bien. Seulement un peux vielliotte: par contre le cheekin et le chekout horrible une attente interminable. Même pas un verre de bienvenu à l’arrivée.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:30
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Considering this hotel for your Playa del Carmen trip?
Quel est le tarif habituel des chambres au Sandos Caracol Nature Resort & Water Park All Inclusive à Playa del Carmen ?
Au cours des 60 à 90 prochains jours, le tarif moyen d'une chambre au Sandos Caracol Nature Resort & Water Park All Inclusive à Playa del Carmen est d'environ 200 $US par nuit pour deux personnes, allant de 175 $US à 229 $US en haute et basse saison.
Quelle est la meilleure période pour visiter le Sandos Caracol Nature Resort & Water Park All Inclusive afin d'éviter la foule ?
Juin est le mois le plus calme pour visiter le Sandos Caracol Nature Resort & Water Park All Inclusive à Playa del Carmen, tandis que novembre est le mois le plus fréquenté. Si vous préférez moins de monde et un accès plus facile aux activités sur place, prévoyez de venir au début de l'été plutôt qu'à la fin de l'automne.
Quel mois offre les tarifs les plus bas au Sandos Caracol Nature Resort & Water Park All Inclusive ?
Octobre est le mois le moins cher pour séjourner au Sandos Caracol Nature Resort & Water Park All Inclusive à Playa del Carmen, avec un prix moyen de 184 $US par nuit ; décembre est le plus cher, à 394 $US. Les tarifs plus bas d'octobre s'expliquent même si juin est le mois le moins fréquenté.
Quelles sont les attractions à proximité et quel type de voyageurs conviendrait au Sandos Caracol Nature Resort & Water Park All Inclusive ?
Situé dans le Quintana Roo, le Sandos Caracol Nature Resort & Water Park All Inclusive à Playa del Carmen est à proximité de Playa del Carmen Main Beach, de la Quinta Avenida et du terrain de golf El Camaleón Mayakoba, avec un accès facile à la plage de Punta Esmeralda pour la plongée avec tuba. Le complexe est prisé des familles et des couples et convient parfaitement aux séjours axés sur le golf et la détente.
Comment les prix du Sandos Caracol Nature Resort & Water Park All Inclusive se comparent-ils à ceux des autres hôtels de Playa del Carmen ?
Le Sandos Caracol Nature Resort & Water Park All Inclusive à Playa del Carmen est moins cher que 10 hôtels comparables sur 15 dans les environs, avec une médiane typique de 236 $US par nuit contre environ 246 $US pour les autres établissements.
Comment le prix par nuit à Sandos Caracol Nature Resort & Water Park All Inclusive, à Playa del Carmen se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Sandos Caracol Nature Resort & Water Park All Inclusive, à Playa del Carmen est de 164 $US par nuit pour 2 voyageurs, ce qui est bas pour cet hôtel : environ 25 % de moins que sa moyenne de 212 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 169 $US et 308 $US.
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: 174.30275275009154USD
- 2026-09-17: 163.98015775009154USD
- 2026-09-18: 171.14811896690367USD
- 2026-09-19: 171.14097849998473USD
- 2026-09-20: 163.96869450050355USD
- 2026-09-21: 163.96869450050355USD
- 2026-09-22: 163.96869450050355USD
- 2026-09-23: 163.96869450050355USD
- 2026-09-24: 175.42053334236144USD
- 2026-09-25: 175.42378855522156USD
- 2026-09-26: 185.41701201744078USD
- 2026-09-27: 175.42378855522156USD
- 2026-09-28: 165.11564950050354USD
- 2026-09-29: 165.11564950050354USD
- 2026-09-30: 165.35858288604734USD
- 2026-10-01: 149.03337537200926USD
- 2026-10-02: 149.03337537200926USD
- 2026-10-03: 149.03337537200926USD
- 2026-10-04: 149.72694572494507USD
- 2026-10-05: 143.08156868019103USD
- 2026-10-06: 149.05827950050355USD
- 2026-10-07: 143.08156868019103USD
- 2026-10-08: 149.72694572494507USD
- 2026-10-09: 149.72694572494507USD
- 2026-10-10: 149.72694572494507USD
- 2026-10-11: 149.03337537200926USD
- 2026-10-12: 149.03337537200926USD
- 2026-10-13: 149.72694572494507USD
- 2026-10-14: 149.03337537200926USD
- 2026-10-15: 149.03337537200926USD
- 2026-10-16: 149.03337537200926USD
- 2026-10-17: 150.00712154579162USD
- 2026-10-18: 149.03337537200926USD
- 2026-10-19: 149.03337537200926USD
- 2026-10-20: 148.53872302642822USD
- 2026-10-21: 149.03337537200926USD
- 2026-10-22: 143.08156868019103USD
- 2026-10-23: 164.94125059646606USD
- 2026-10-24: 165.11564950050354USD
- 2026-10-25: 149.03337537200926USD
- 2026-10-26: 149.03337537200926USD
- 2026-10-27: 149.03337537200926USD
- 2026-10-28: 149.03337537200926USD
- 2026-10-29: 149.03337537200926USD
- 2026-10-30: 164.7167809182739USD
- 2026-10-31: 164.94125059646606USD
- 2026-11-01: 200.68184269287107USD
- 2026-11-02: 168.88537850509644USD
- 2026-11-03: 158.94971630683898USD
- 2026-11-04: 158.94926127708433USD
- 2026-11-05: 158.94971630683898USD
- 2026-11-06: 158.94926127708433USD
- 2026-11-07: 158.94926127708433USD
- 2026-11-08: 158.94971630683898USD
- 2026-11-09: 158.94926127708433USD
- 2026-11-10: 158.94926127708433USD
- 2026-11-11: 158.94926127708433USD
- 2026-11-12: 168.8859385417175USD
- 2026-11-13: 168.8859385417175USD
- 2026-11-14: 181.80302569694518USD
- 2026-11-15: 168.88537850509644USD
- 2026-11-16: 158.94926127708433USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Les horaires et la disponibilité des restaurants, des bars et du parc aquatique sur place sont susceptibles d’être modifiés pour des raisons de maintenance. La programmation des activités, telles que la découverte des cénotes et les écoactivités peut varier. Le parc aquatique sera fermé un jour par semaine pour des travaux d’entretien préventif. Le parc aquatique est ouvert de 10 h 00 à 17 h 00 pour les adultes et de 9 h 00 à 18 h 00 pour les enfants.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Un dépôt de garantie de MXN 5000 sera perçu avant l'enregistrement.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et une carte de crédit peuvent être demandées à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone et un détecteur de fumée
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Les horaires des restaurants, des bars, du club enfants et des activités en général sont susceptibles d’être modifiés sans préavis.
- Les horaires des restaurants, des bars, du club enfants et des activités sont susceptibles d’être modifiés sans préavis.
- Le prix total affiché pour les séjours du 31 décembre inclut le tarif spécial du repas obligatoire du réveillon du Jour de l'An.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Organisation d'excursions
Nettoyage à sec
Services
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services
Général
Restaurant
Sauna
Jacuzzi/Bain à remous
Massage
Salon de bronzage
Spa et centre de bien-être
Salon de coiffure/Beauté
Club pour enfants
Bar de la piscine
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Billard
Aire de jeux
Randonnée
Piscine extérieure
Evening Entertainment
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Navette aéroport
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit