Grand Riviera Princess - All Inclusive
184 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
184 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Grand Riviera Princess - All Inclusive , les prix par nuit s'élèvent en moyenne à 180 $US pendant le mois le moins cher (octobre) et à 384 $US pendant le mois le plus cher (mars), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 285 $US |
| février | 339 $US |
| mars | 384 $US |
| avril | 327 $US |
| mai | 279 $US |
| juin | 193 $US |
| juillet | 230 $US |
| août | 202 $US |
| septembre | 184 $US |
| octobre | 180 $US |
| novembre | 264 $US |
| décembre | 375 $US |
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sept. · 184 $US
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Le plus cher : mars (env. 384 $US)
Le moins cher : octobre (env. 180 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 12 piscines extérieures, une discothèque et un parc aquatique gratuit. Cet hébergement propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément).
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. Si vous devez organiser une réunion à Playa del Carmen, faites confiance à cet hébergement qui dispose d'espaces événements mesurant 504 mètres carrés et comprenant un centre de conférence et 5 des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Découvrez toutes les spécialités Cuisine internationale de Buffet Verde, l'une des nombreuses tables de cet hébergement qui abrite également 10 restaurants et un café. Pour que vous puissiez faire connaissance avec les autres convives, l'hébergement vous invite à participer à une réception gratuite organisée tous les jours. Pour une petite pause rafraîchissante, arrêtez-vous dans un des 15 bars/lounges, 2 bars de plage et 3 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 30.
Chambres
Les 674 chambres de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar. Les chambres sont dotées d'un balcon aménagé. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Emplacement
Playa del Carmen et ses environs ne manquent pas de choses à découvrir : Grand Riviera Princess - All Inclusive vous fait profiter d'un séjour dans un quartier commerçant et se trouve à moins de 15 minutes en voiture de Rue commerçante Quinta Avenida et Parcours de golf El Camaleon Mayakoba. Cet hébergement tout inclus se trouve à 9,4 km de Plage principale de Playa del Carmen et à 12 km de Plage de Maroma.
À proximité
Playa Xcalacoco(1.2 miles)
Chun-Zumbul (site de plongée)(1.4 miles)
Parcours de golf El Camaleon Mayakoba(1.9 miles)
Club de golf de Gran Coyote(2 miles)
Plage de Punta Esmeralda(2.9 miles)
Plaza 28 de Julio(3.3 miles)
Église Guadalupe(4 miles)
Plage Playa 88(4.3 miles)
Temazcal Natura(4.3 miles)
Plage Avenida Colosio(4.4 miles)
Parc écologique Tres Rios(4.5 miles)
Plaza Las Américas(4.6 miles)
Super Chedraui Selecto Avenida 10(5 miles)
Mario Villanueva Madrid(5.1 miles)
Rue commerçante Quinta Avenida(5.3 miles)
Aéroport international Cozumel (CZM)(26.1 miles)
Aéroport international de Cancún (CUN)(31.1 miles)
Aéroport international de Tulum (TQO)(70.3 miles)
Parking
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Nettoyage à sec
Emplacement
Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Quintana Roo, Mexique
Playa Xcalacoco (1.2 miles)
Chun-Zumbul (site de plongée) (1.4 miles)
Parcours de golf El Camaleon Mayakoba (1.9 miles)
Club de golf de Gran Coyote (2 miles)
Plage de Punta Esmeralda (2.9 miles)
Plaza 28 de Julio (3.3 miles)
Options de chambre
9
Platinum Suite
Détails de la chambre
2 Lits Doubles
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
640 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
7
Chambre
Détails de la chambre
2 Lits Doubles
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
484 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesPiscine privée
4
Family Club Deluxe
Détails de la chambre
1 Très Grand Lit Double
et 1 Lit Superposé
2 Lits Doubles
et 1 Canapé-Lit
Couchages 3
635 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
5
Family Club Pool Access
Détails de la chambre
2 Lits Doubles
Couchages 3
640 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
5
Deluxe Room, Pool Access (Pool View)
Détails de la chambre
2 Lits Doubles
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
597 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
4
Chambre Deluxe, vue jardin
Détails de la chambre
2 Lits Doubles
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
597 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
8
Laguna Villa Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
700 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
3
Super Saver
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Lits Doubles
Couchages 3
597 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
Avis des voyageurs
8
Très bien
Basé sur 4 618 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
46%
Familles
37%
Groupes
12%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Grand Riviera Princess - Tout Inclus, les voyageurs apprécient le personnel accueillant, les vastes terrains et les piscines, mais beaucoup signalent des fermetures continues dues à des rénovations, moins de commodités que prévu, et des algues saisonnières qui rendent souvent la plage désagréable voire inutilisable.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Grand Riviera Princess - Tout Inclus, les voyageurs apprécient le personnel accueillant, les vastes terrains et les piscines, mais beaucoup signalent des fermetures continues dues à des rénovations, moins de commodités que prévu, et des algues saisonnières qui rendent souvent la plage désagréable voire inutilisable.
Les chambres varient des suites spacieuses avec accès direct à la piscine aux unités démodées avec des odeurs de moisi, une maintenance aléatoire et occasionnellement des moustiques ou du bruit. Les commentaires sur la nourriture sont mitigés : certains apprécient la variété du buffet et quelques restaurants, tandis que d'autres trouvent les repas répétitifs, les restaurants à la carte difficiles à réserver, et les boissons ou le service en chambre décevants ou payants. Le service est largement décrit comme chaleureux et serviable, bien que des offres de vente agressives pour des adhésions ou des présentations et un service à la réception inégal soient mentionnés dans plusieurs critiques. Attendez-vous à un séjour axé sur la piscine, avec des compromis dus aux travaux et à une plage souvent impraticable pour la baignade.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Vaste propriété avec plusieurs piscines, un accès à la plage, et un spa ; des navettes de tramway aident à se déplacer. Cependant, de nombreux clients ont été confrontés à des fermetures ou à des changements d’emplacement de piscines, de restaurants, d’aires pour enfants, de salle de sport et de spa en raison de rénovations en cours, réduisant ainsi les options.
Avis de voyageur à ce sujet
6
Gina R
15 nov. 2025
·
A séjourné 4 nuits
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
6
Odalys
18 oct. 2025
·
A séjourné 5 nuits
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
6
Meghan
16 oct. 2025
·
A séjourné 8 nuits
The staff at this hotel is fantastic. They go above and beyond to make your stay comfortable. They went out of their way to make special meals for both of my children who have dietary restrictions. The property itself is in need of updating. Our room had parts falling off the wall. There was no entertainment and not many amenities available for free I’m Many of the pools were closed due to renovations. However, on the website it said renovations didn’t start until November. The pools were poorly maintained and definitely needed to be updated. It also stinks to have pools that are so shallow and hot and nowhere for the kids to truly swim. Only one swim up bar was open and it was always crowded.
The staff at this hotel is fantastic. They go above and beyond to make your stay comfortable. They went out of their way to make special meals for both of my children who have dietary restrictions. The property itself is in need of updating. Our room had parts falling off the wall. There was no entertainment and not many amenities available for free I’m Many of the pools were closed due to renovations. However, on the website it said renovations didn’t start until November. The pools were poorly maintained and definitely needed to be updated. It also stinks to have pools that are so shallow and hot and nowhere for the kids to truly swim. Only one swim up bar was open and it was always crowded.
6
Jamie
30 nov. 2025
·
A séjourné 7 nuits
The resort was newly renovated and they were working on the other side while we visited. We did not know this until after booking. The room was in a good condition and clean. Staff is friendly. The food was good for an all inclusive. Recommended areas for improvement: we had to request the mini bar be refreshed and adequate towels/wash clothes multiple times, and they had no activities for kids 8-18yrs. The arcade/game room and water park with slides were both closed during our stay.
The resort was newly renovated and they were working on the other side while we visited. We did not know this until after booking. The room was in a good condition and clean. Staff is friendly. The food was good for an all inclusive. Recommended areas for improvement: we had to request the mini bar be refreshed and adequate towels/wash clothes multiple times, and they had no activities for kids 8-18yrs. The arcade/game room and water park with slides were both closed during our stay.
8
Chandra
17 nov. 2025
·
A séjourné 7 nuits
Staff are amazing! The resort was great and I’m sure if all the amenities were opened I would have given it full stars. Disappointed that some areas were closed without any notice, as the construction closures only referenced to accommodations. Buffet was good as were the restaurants. Nightlife seemed a bit quiet.
Staff are amazing! The resort was great and I’m sure if all the amenities were opened I would have given it full stars. Disappointed that some areas were closed without any notice, as the construction closures only referenced to accommodations. Buffet was good as were the restaurants. Nightlife seemed a bit quiet.
6
Tara
30 nov. 2025
·
A séjourné 14 nuits
Let’s start off by saying the staff were so nice and always very friendly! However, the resort was nice, but the room smelt like mould and had sewage smells a few times where we had to call the front desk. We originally picked this resort in Mexico because of the amazing kids pool and slide area. We were moved last minute from the Grand Riviera to the Grand Sunset next door where they said it had opened brand new w/renos as of Nov 1. However, that was not the case the pool area for the kids was not open at all for the two weeks that we were there and they failed to mention there was constant active construction, jackhammering and loud noise all day long. We actually complained to Expedia because they failed to mention that. If you read in the very fine print and scroll down far into policies they mention a few sentences about some construction, but it’s very limited information. We feel like the hotel was very deceptive and not transparent in addressing how much construction was actually going on. When we complained to the hotel, they basically blamed this on Expedia and said that they knew about this construction for a year in advance. However, Expedia was very helpful and we came to a resolution on an agreement. We had to provide proof videos and photos of the active construction happening at the resort which was immediately outside our balcony, demoing a pool bar with active jack hammering and power tools all day long. If we’d known, we would’ve booked elsewhere.
Let’s start off by saying the staff were so nice and always very friendly! However, the resort was nice, but the room smelt like mould and had sewage smells a few times where we had to call the front desk. We originally picked this resort in Mexico because of the amazing kids pool and slide area. We were moved last minute from the Grand Riviera to the Grand Sunset next door where they said it had opened brand new w/renos as of Nov 1. However, that was not the case the pool area for the kids was not open at all for the two weeks that we were there and they failed to mention there was constant active construction, jackhammering and loud noise all day long. We actually complained to Expedia because they failed to mention that. If you read in the very fine print and scroll down far into policies they mention a few sentences about some construction, but it’s very limited information. We feel like the hotel was very deceptive and not transparent in addressing how much construction was actually going on. When we complained to the hotel, they basically blamed this on Expedia and said that they knew about this construction for a year in advance. However, Expedia was very helpful and we came to a resolution on an agreement. We had to provide proof videos and photos of the active construction happening at the resort which was immediately outside our balcony, demoing a pool bar with active jack hammering and power tools all day long. If we’d known, we would’ve booked elsewhere.
8
Brendan Patrick
4 nov. 2025
·
A séjourné 7 nuits
Staff was the best , food and entertainment were also great. There were renovations going on that were not told to us before arrival. And there were many of the al a carte restaurants that were not open due to the renovations. Also the beach food area was also closed. And the carts near the pools were also closed for food
Staff was the best , food and entertainment were also great. There were renovations going on that were not told to us before arrival. And there were many of the al a carte restaurants that were not open due to the renovations. Also the beach food area was also closed. And the carts near the pools were also closed for food
6
Ma.Del Rosario
17 oct. 2025
·
A séjourné 7 nuits
Under construction
Under construction
6
Trent
24 juil. 2025
·
A séjourné 12 nuits
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
4
Victor
5 déc. 2025
·
A séjourné 3 nuits
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé le complexe et les chambres très propres, mais d'autres ont signalé des odeurs de moisi, des parasites et des traces de saleté occasionnelles ; les algues sur la plage peuvent également provoquer des odeurs désagréables.
Avis de voyageur à ce sujet
2
Ana Gabriela
3 sept. 2025
·
A séjourné 3 nuits
La habitación tenía decenas de mini cucarachas, estaban encima de mis cepillos de dientes, vasos, etc. Me cambiaron de habitación y en la tarde que entro room service rompieron un vaso y no nos avisaron, la habitación amaneció llena de vidrios y mi bebé se cortó el pie, terrible
La habitación tenía decenas de mini cucarachas, estaban encima de mis cepillos de dientes, vasos, etc. Me cambiaron de habitación y en la tarde que entro room service rompieron un vaso y no nos avisaron, la habitación amaneció llena de vidrios y mi bebé se cortó el pie, terrible
2
Angel
21 nov. 2025
·
A séjourné 5 nuits
Very to no help at all from staff, room was dirty and the floor in the room was dirty coming with a big party and the staff wanted to sit us separately in the restaurants.
Very to no help at all from staff, room was dirty and the floor in the room was dirty coming with a big party and the staff wanted to sit us separately in the restaurants.
10
Kylie
13 nov. 2025
·
A séjourné 11 nuits
Everything was great. Very very clean resort and very nice staff. No complaints at all.
Everything was great. Very very clean resort and very nice staff. No complaints at all.
2
Veldina
20 sept. 2025
·
A séjourné 6 nuits
We had mold all over our room. It stunk. The curtains were all moldy and there was mold on the shower head. It just felt dirty all around. The food was not good either.
We had mold all over our room. It stunk. The curtains were all moldy and there was mold on the shower head. It just felt dirty all around. The food was not good either.
10
SAMI Y AL
6 nov. 2025
·
A séjourné 12 nuits
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
8
julie
6 nov. 2025
·
A séjourné 8 nuits
Our first room needed a solid clean after the renovations, always felt like you were stepping on grout or small tile pieces. The maid did not seem to sweep the floor, we felt like grabbing thw broom in the hallway. We were moved to another room due to our toilet leaking and it was very satisfactory.
Our first room needed a solid clean after the renovations, always felt like you were stepping on grout or small tile pieces. The maid did not seem to sweep the floor, we felt like grabbing thw broom in the hallway. We were moved to another room due to our toilet leaking and it was very satisfactory.
6
JUAN
14 oct. 2025
·
A séjourné 7 nuits
The staff is awesome, the conditions of the room were on the lower end, room smelled like mold, beds where uncomfortable. The jacuzzi looked dirty. This was our 4th time there, last time was four years ago and the conditions of the resort have deteriorated significantly since 2021. The shows were average not exciting or a real wow factor. The food was better four years ago, more snack options like street tacos by the pool around lunchtime, great hibachi, etc. This time the tortillas were terrible, the sushi at the Asian restaurant was not good, with the exception of the sashimi. The staff is very attentive I'll give them that. Pool was not very clean, and you can just tell it's worn out. I went with a fun crowed so we had a blast regardless. Part of the resort was closed they as well are supposed to be doing a complete reno on the resort, which it really does need it. I think once they do that it will be back to all its glory.
The staff is awesome, the conditions of the room were on the lower end, room smelled like mold, beds where uncomfortable. The jacuzzi looked dirty. This was our 4th time there, last time was four years ago and the conditions of the resort have deteriorated significantly since 2021. The shows were average not exciting or a real wow factor. The food was better four years ago, more snack options like street tacos by the pool around lunchtime, great hibachi, etc. This time the tortillas were terrible, the sushi at the Asian restaurant was not good, with the exception of the sashimi. The staff is very attentive I'll give them that. Pool was not very clean, and you can just tell it's worn out. I went with a fun crowed so we had a blast regardless. Part of the resort was closed they as well are supposed to be doing a complete reno on the resort, which it really does need it. I think once they do that it will be back to all its glory.
10
Halah
26 nov. 2025
·
A séjourné 5 nuits
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
4
Victor
5 déc. 2025
·
A séjourné 3 nuits
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
4
Silvia
12 oct. 2025
·
This resort was an older one and could use a good renovation. The staff was not friendly or helpful. Limited dining choices. This resort lacks cleanliness. The staff does not disinfect the dining tables. The buffet area was not refilled with food. You could see the rundown kitchen and the walls were dirty. Bathrooms were old and smelled old. At the pool area there was no other amenities besides a swim bar. No snack bar. Overall, I would not return to state in this resort again.
This resort was an older one and could use a good renovation. The staff was not friendly or helpful. Limited dining choices. This resort lacks cleanliness. The staff does not disinfect the dining tables. The buffet area was not refilled with food. You could see the rundown kitchen and the walls were dirty. Bathrooms were old and smelled old. At the pool area there was no other amenities besides a swim bar. No snack bar. Overall, I would not return to state in this resort again.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses avec des lits confortables et des options d'accès direct à la piscine très populaires, mais beaucoup les trouvent démodées et peuvent présenter des odeurs de moisi, des problèmes de climatisation ou de plomberie, des moustiques ou du bruit dans certains endroits ; le Wi‑Fi peut être inégal à certains endroits.
Avis de voyageur à ce sujet
8
Veronica
6 oct. 2025
·
A séjourné 5 nuits
I took my daughter to Mexico to celebrate her 30th birthday July 2, 2025-July 7, 2025. Our suite was beautiful with stunning scenery, and we enjoyed VIP status, which gave us access to the bars, pools, beach, and clubs at both the Grand Riviera and the Platinum Grand Riviera & Sunset Princess resorts. We had a great time shopping in downtown Playa Del Carmen, where we picked up some wonderful souvenirs and tequila. The buffet at the resort offered great service and delicious food. The Mama Mia, Le Fleur, Miso Oriental, and La Vaqueria restaurants were all excellent. A special shout out to Spa Maya for the amazing massages and for surprising my daughter with a complimentary bottle of champagne and a chocolate mousse cake for her birthday. I also want to thank the staff who beautifully decorated our suite with birthday decorations that I purchased from their vendor, as well as our server and chef at La Vaqueria, who went above and beyond to make sure my daughter had a fantastic birthday dinner. The only reason I gave 4 stars instead of 5 is due to a couple of maintenance issues: the toilet ran periodically throughout the night, and water from the shower stall leaked onto the floor in front of the sinks. Although staff attempted to fix the issues, they weren’t completely resolved. Overall, we had a wonderful stay and would definitely return especially to see the resort after the renovations and hopefully with the plumbing issues addressed.
I took my daughter to Mexico to celebrate her 30th birthday July 2, 2025-July 7, 2025. Our suite was beautiful with stunning scenery, and we enjoyed VIP status, which gave us access to the bars, pools, beach, and clubs at both the Grand Riviera and the Platinum Grand Riviera & Sunset Princess resorts. We had a great time shopping in downtown Playa Del Carmen, where we picked up some wonderful souvenirs and tequila. The buffet at the resort offered great service and delicious food. The Mama Mia, Le Fleur, Miso Oriental, and La Vaqueria restaurants were all excellent. A special shout out to Spa Maya for the amazing massages and for surprising my daughter with a complimentary bottle of champagne and a chocolate mousse cake for her birthday. I also want to thank the staff who beautifully decorated our suite with birthday decorations that I purchased from their vendor, as well as our server and chef at La Vaqueria, who went above and beyond to make sure my daughter had a fantastic birthday dinner. The only reason I gave 4 stars instead of 5 is due to a couple of maintenance issues: the toilet ran periodically throughout the night, and water from the shower stall leaked onto the floor in front of the sinks. Although staff attempted to fix the issues, they weren’t completely resolved. Overall, we had a wonderful stay and would definitely return especially to see the resort after the renovations and hopefully with the plumbing issues addressed.
10
Alyson Heather Magdalena
4 nov. 2025
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A séjourné 6 nuits
Swim up pool well worth the money!
Swim up pool well worth the money!
4
Maria
13 nov. 2025
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A séjourné 4 nuits
I booked 2 beds and we got one king bed. The place looked like it was falling apart. There’s a musty scent. At one of the pool area there is a giant black mold. Check in and check out took a while. But the staff were very nice.
I booked 2 beds and we got one king bed. The place looked like it was falling apart. There’s a musty scent. At one of the pool area there is a giant black mold. Check in and check out took a while. But the staff were very nice.
8
Tulsa
13 nov. 2025
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A séjourné 10 nuits
Overall we had a great stay! The food was pretty good and standard for a buffet style. The a la cartes were middle of the road- 2 were super good and 2 were not. Mama Mia was amazing- we went twice. We also got upgraded to a swim out suite which was incredible especially because we were celebrating a special occasion. Staff were super friendly and helpful! Our only quam was the construction which the resort did not inform us of prior to booking or anytime before our trip. Had we had known, we probably would have booked somewhere else. There were lots of construction noises, à la cartes were closed, other amenities were closed, swim up bar closed, etc. Because of this we didn’t feel like we got to experience the entire resort however, since we were so kindly upgraded to a better suite, we took it all as a win. Overall, this resort is good and we had a fantastic time!
Overall we had a great stay! The food was pretty good and standard for a buffet style. The a la cartes were middle of the road- 2 were super good and 2 were not. Mama Mia was amazing- we went twice. We also got upgraded to a swim out suite which was incredible especially because we were celebrating a special occasion. Staff were super friendly and helpful! Our only quam was the construction which the resort did not inform us of prior to booking or anytime before our trip. Had we had known, we probably would have booked somewhere else. There were lots of construction noises, à la cartes were closed, other amenities were closed, swim up bar closed, etc. Because of this we didn’t feel like we got to experience the entire resort however, since we were so kindly upgraded to a better suite, we took it all as a win. Overall, this resort is good and we had a fantastic time!
6
carolina
8 oct. 2025
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A séjourné 5 nuits
The service and staff were excellent, very friendly and attentive. However, the hotel itself feels quite old — both the common areas and my room were outdated. My room also had an unpleasant smell coming from the bathroom, and while the staff tried to fix it by spraying something, it only covered the odor temporarily and left the floor slippery. The rooms definitely need some updates, especially the furniture and wall paint. On a positive note, the buffet was very good, and the Mama Mia restaurant was great. The Mexican restaurant and Miso Thai were just okay.
The service and staff were excellent, very friendly and attentive. However, the hotel itself feels quite old — both the common areas and my room were outdated. My room also had an unpleasant smell coming from the bathroom, and while the staff tried to fix it by spraying something, it only covered the odor temporarily and left the floor slippery. The rooms definitely need some updates, especially the furniture and wall paint. On a positive note, the buffet was very good, and the Mama Mia restaurant was great. The Mexican restaurant and Miso Thai were just okay.
8
Samuel
9 nov. 2025
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A séjourné 6 nuits
Rooms was really good but our shower light stopped working. Staff very helpful and friendly. Would recommend you guys to get a proper icecream place that has more than 5 flavours of ice cream
Rooms was really good but our shower light stopped working. Staff very helpful and friendly. Would recommend you guys to get a proper icecream place that has more than 5 flavours of ice cream
6
Sophia M
27 août 2025
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A séjourné 5 nuits
So glad I upgraded to the swim out room. This property is huge and many rooms are ot convenient to pools. Was under construction so alot of noise. Rooms could definitely use upgrades and the mosquitoes were horrible! I have no idea how they got in the room as we kept doors shut, but we had to sleep w long sleeves on in order not to get bit. Not the best food, it was ok but very bland and did not feel very authentic to many other resorts I have stayed at.
So glad I upgraded to the swim out room. This property is huge and many rooms are ot convenient to pools. Was under construction so alot of noise. Rooms could definitely use upgrades and the mosquitoes were horrible! I have no idea how they got in the room as we kept doors shut, but we had to sleep w long sleeves on in order not to get bit. Not the best food, it was ok but very bland and did not feel very authentic to many other resorts I have stayed at.
4
Monte Joseph
12 nov. 2025
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A séjourné 6 nuits
Room was changed 3 times 1 week before arrival, than once there it was changed once more for some maintenance issue. No compensation was given, was told they accomdated us just fine. The food was not that great, quite greasy. The beach was filthy the entire time, garbage was just washing up on shore. Disgusting! The rooms were in definite need of renovation, water damage all around the shower and toilet areas. Booked a king size bed with outdoor shower and jacuzzi was given a room with 2 double beds instead above the night club so it was nothing but thumping music every night from 11pm to 1am! Would not recommend and definitely wont be back, not the anniversary getaway we were expecting thats for sure! 1 out of 10
Room was changed 3 times 1 week before arrival, than once there it was changed once more for some maintenance issue. No compensation was given, was told they accomdated us just fine. The food was not that great, quite greasy. The beach was filthy the entire time, garbage was just washing up on shore. Disgusting! The rooms were in definite need of renovation, water damage all around the shower and toilet areas. Booked a king size bed with outdoor shower and jacuzzi was given a room with 2 double beds instead above the night club so it was nothing but thumping music every night from 11pm to 1am! Would not recommend and definitely wont be back, not the anniversary getaway we were expecting thats for sure! 1 out of 10
6
Barbara J
2 août 2025
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A séjourné 5 nuits
In our Room on the first day Rm 7215 the closet had a very dangerous step up into the Closet which i tripped over and lunged forward into the closet hitting my right upper arm, hyper extended my left pinky and hit both knees very hard. I spent the entire week there in pain with ugly bruise on my are which i still have. When reported to the concierge the next morning they where not to concerned because i did not make an indecent report, but then put a caution tape on the floor the same day. The cleaning crew took their time daily in cleaning our room, and the 3rd floor stairs where brutal ( no elevator) the property is enormous and getting the shuttles where few and far between, the beaches were filthy with algy so could not be enjoyed and NO Ice Machines for the room, in that hot & humid weather i don't think i would go back here again!
In our Room on the first day Rm 7215 the closet had a very dangerous step up into the Closet which i tripped over and lunged forward into the closet hitting my right upper arm, hyper extended my left pinky and hit both knees very hard. I spent the entire week there in pain with ugly bruise on my are which i still have. When reported to the concierge the next morning they where not to concerned because i did not make an indecent report, but then put a caution tape on the floor the same day. The cleaning crew took their time daily in cleaning our room, and the 3rd floor stairs where brutal ( no elevator) the property is enormous and getting the shuttles where few and far between, the beaches were filthy with algy so could not be enjoyed and NO Ice Machines for the room, in that hot & humid weather i don't think i would go back here again!
6
Christina
31 oct. 2025
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A séjourné 4 nuits
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment salué pour son amabilité et son sens du service. Les expériences avec le service de conciergerie et la réception sont variables, avec des offres de vente agressives et des réponses occasionnelles lentes ou peu utiles signalées.
Avis de voyageur à ce sujet
6
Gina R
15 nov. 2025
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A séjourné 4 nuits
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
10
Athul
13 oct. 2025
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A séjourné 6 nuits
Staff is your biggest asset. They treat people great
Staff is your biggest asset. They treat people great
10
SAMI Y AL
6 nov. 2025
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A séjourné 12 nuits
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
4
Nilsa
29 août 2025
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A séjourné 2 nuits
The place was beautiful but front desk lady was so rude and not helpful at all. The manager was very nice and he tried to help as much as he could.
The place was beautiful but front desk lady was so rude and not helpful at all. The manager was very nice and he tried to help as much as he could.
6
Karina
8 oct. 2025
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A séjourné 5 nuits
Everything was great about the property, the food options, the staff, the service, the rooms, the pool, the beach. However, there is this princess royal agency that tainted our trip. For once, they harass you the minute you walk in to the resort, offering you free gifts, tours and such but the reviews online are nothing but horrible experiences. I wouldn't stay here again for that reason, they continued to chase me and get me to do a tour that supposedly included a cenote tour and tequila tasting.
Everything was great about the property, the food options, the staff, the service, the rooms, the pool, the beach. However, there is this princess royal agency that tainted our trip. For once, they harass you the minute you walk in to the resort, offering you free gifts, tours and such but the reviews online are nothing but horrible experiences. I wouldn't stay here again for that reason, they continued to chase me and get me to do a tour that supposedly included a cenote tour and tequila tasting.
10
Thi Yen Ny
1 nov. 2025
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A séjourné 5 nuits
Excellent customer service, everyone works there very nice and helpful
Excellent customer service, everyone works there very nice and helpful
10
Ayan
24 nov. 2025
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A séjourné 5 nuits
Great staff and customer service!
Great staff and customer service!
8
Liza Jane
6 nov. 2025
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A séjourné 4 nuits
The front desk wasn't very helpful, and the first day was a challenge trying to figure out were everything was. The rest of the staff was great and we had a wonderful time.
The front desk wasn't very helpful, and the first day was a challenge trying to figure out were everything was. The rest of the staff was great and we had a wonderful time.
4
Kishan
13 nov. 2025
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A séjourné 8 nuits
Staff, room , amenities, overall cleanliness was amazing, but the activity provider/partner of the ‘princess hotels’ which is called “live it” is a nightmare, had lots or challenges with them , they rescheduled our activities multiple times(4times) with no valid reasons ,left us stranded(weather was great-no rain) totally ruined our vacation . This would be the primary reason I would not recommend to stay at the princess (sunset hotel). Hopefully someone reviews these and gets back with a proper solution! Looking forward to hearing from the team.
Staff, room , amenities, overall cleanliness was amazing, but the activity provider/partner of the ‘princess hotels’ which is called “live it” is a nightmare, had lots or challenges with them , they rescheduled our activities multiple times(4times) with no valid reasons ,left us stranded(weather was great-no rain) totally ruined our vacation . This would be the primary reason I would not recommend to stay at the princess (sunset hotel). Hopefully someone reviews these and gets back with a proper solution! Looking forward to hearing from the team.
2
Tiphane
2 juil. 2025
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A séjourné 7 nuits
They would not honor my reservation made on Expedia. They made me make another reservation and pay an additional $1,000 for the same accommodations. Apparently this is how the operate- as a couple in the plane back to the US was also upcharged an additional $1,000. They have you 2400 miles from home and know you are desperate to stay- so they scam those who booked via Expedia. I will be disputing the whole thing on my AMEX. The property is undergoing a renovation and is over half the amenities are closed- but the resort says they are running business as usual- which is a lie. They trashed Expedia and blamed them for the upcharges and basically everything else. This place is trash.
They would not honor my reservation made on Expedia. They made me make another reservation and pay an additional $1,000 for the same accommodations. Apparently this is how the operate- as a couple in the plane back to the US was also upcharged an additional $1,000. They have you 2400 miles from home and know you are desperate to stay- so they scam those who booked via Expedia. I will be disputing the whole thing on my AMEX. The property is undergoing a renovation and is over half the amenities are closed- but the resort says they are running business as usual- which is a lie. They trashed Expedia and blamed them for the upcharges and basically everything else. This place is trash.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé en bord de mer mais en dehors de la ville ; beaucoup dépendent de taxis ou de navettes et notent de longues distances à parcourir à pied sur la vaste propriété. Les algues saisonnières limitent souvent la baignade et peuvent créer des odeurs.
Avis de voyageur à ce sujet
6
Megan
13 juil. 2025
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A séjourné 7 nuits
The resort was very pretty, nicely done. The staff was very kind but long waits to talk to concierge or front desk. The teolky was very convenient and came around often. The whole place is slippery as hell though! Bring water shoes. I fell 3 times, my flip flops aparently had no traction. I broke my ankle on the last. Had to hobble around the rest of the time. The pools with swim up bar were great. The water is almost warm and the service was good too! Get a mud slide. Or havanna light. The ocean and beach however, was filled with seaweed! The taco buffet at the beach is good, but the smell was so bad that there was hardly anyone down there. No swimmers. Beach empty of people. The steak place made me sick, no one at our table of 4 could finish their steak. They were grose. But the bread and the sides were good. The mexican place was pretty good, great service and fast. The buffet by the lobby was interesting. So many options, but some pretty odd things, and things were dry. I went with the omelet bar for most breakfasts. The club was fun when they played good music! Some pretty scantily clad girls down there. Yikes! All in all, I'd personally try a different place if I go again.
The resort was very pretty, nicely done. The staff was very kind but long waits to talk to concierge or front desk. The teolky was very convenient and came around often. The whole place is slippery as hell though! Bring water shoes. I fell 3 times, my flip flops aparently had no traction. I broke my ankle on the last. Had to hobble around the rest of the time. The pools with swim up bar were great. The water is almost warm and the service was good too! Get a mud slide. Or havanna light. The ocean and beach however, was filled with seaweed! The taco buffet at the beach is good, but the smell was so bad that there was hardly anyone down there. No swimmers. Beach empty of people. The steak place made me sick, no one at our table of 4 could finish their steak. They were grose. But the bread and the sides were good. The mexican place was pretty good, great service and fast. The buffet by the lobby was interesting. So many options, but some pretty odd things, and things were dry. I went with the omelet bar for most breakfasts. The club was fun when they played good music! Some pretty scantily clad girls down there. Yikes! All in all, I'd personally try a different place if I go again.
6
Odalys
18 oct. 2025
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A séjourné 5 nuits
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
8
Sahrish
11 août 2025
·
Good location and the resort is beautiful but half of it is under construction, limiting access to some restaurants. The rooms in the princess resort are due for an upgrade as they are dated. The staff is beyond incredible and try to make your stay a pleasant one. The food was alright!
Good location and the resort is beautiful but half of it is under construction, limiting access to some restaurants. The rooms in the princess resort are due for an upgrade as they are dated. The staff is beyond incredible and try to make your stay a pleasant one. The food was alright!
6
Sandra Dawn
16 juil. 2025
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A séjourné 12 nuits
Beautiful resort! I chose the east coast of Mexico because I heard the beaches were incredible; apparently they are… from Nov-March… but not in July! We didn’t know about “seaweed season”, which we hit, so the beach was disgusting and smelled absolutely awful. However, the resort itself was wonderful! Lots of pools from which to choose, incredible food at the buffet and the many lovely restaurants, all on-site. The staff are all super friendly and helpful! If you want to leave the resort, you cannot just walk to another place, rather, you need to take a lengthy shuttle or cab. They offer lots of excursions at additional costs, but well worth going on them. The 60 min evening entertainment was great too; mostly dancing. The shows repeated after one week, but we enjoyed them the second week too. Half of this humongous resort was under construction, so there were tarps up and construction noise at times. The resort is so large that the half that we were on was not affected by the construction. We were, however, affected by a lot of noise from leaf blowers, trimmers and pressure washers, as well as music from the different pools during most of the day. In general it is was a louder resort. The other guest were also disrespectful of resort rules and chose to smoke and play loud music by the pool, and reserve chairs they did not use. Overall though, a great experience!
Beautiful resort! I chose the east coast of Mexico because I heard the beaches were incredible; apparently they are… from Nov-March… but not in July! We didn’t know about “seaweed season”, which we hit, so the beach was disgusting and smelled absolutely awful. However, the resort itself was wonderful! Lots of pools from which to choose, incredible food at the buffet and the many lovely restaurants, all on-site. The staff are all super friendly and helpful! If you want to leave the resort, you cannot just walk to another place, rather, you need to take a lengthy shuttle or cab. They offer lots of excursions at additional costs, but well worth going on them. The 60 min evening entertainment was great too; mostly dancing. The shows repeated after one week, but we enjoyed them the second week too. Half of this humongous resort was under construction, so there were tarps up and construction noise at times. The resort is so large that the half that we were on was not affected by the construction. We were, however, affected by a lot of noise from leaf blowers, trimmers and pressure washers, as well as music from the different pools during most of the day. In general it is was a louder resort. The other guest were also disrespectful of resort rules and chose to smoke and play loud music by the pool, and reserve chairs they did not use. Overall though, a great experience!
6
Boris
27 août 2025
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A séjourné 4 nuits
The staff and food was really good. I was not happy with the beach conditions i could not enter beach once during my trip due to seaweed
The staff and food was really good. I was not happy with the beach conditions i could not enter beach once during my trip due to seaweed
8
Angela Nicole
29 sept. 2025
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A séjourné 4 nuits
The property was nice, needs some updating in areas, but they’re working on it. It’s a little far from the airport, about 45 min drive. The food is ok, not terrible, but not great. But the staff is awesome, everyone was happy and helpful. My husband and I had a great time.
The property was nice, needs some updating in areas, but they’re working on it. It’s a little far from the airport, about 45 min drive. The food is ok, not terrible, but not great. But the staff is awesome, everyone was happy and helpful. My husband and I had a great time.
8
Julissa N
15 sept. 2025
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A séjourné 5 nuits
We booked this hotel from September 8th to 13th. But when we arrived, we were treated well. The bad thing was that half the hotel was closed for renovations! We paid for this hotel to have all the amenities, and I don't think it's fair that we weren't warned that many things would be closed. There was a lot of noise from the construction, and it felt unprivileged to walk past the people working. It made it look unsightly because it's divided by a green fence.
We booked this hotel from September 8th to 13th. But when we arrived, we were treated well. The bad thing was that half the hotel was closed for renovations! We paid for this hotel to have all the amenities, and I don't think it's fair that we weren't warned that many things would be closed. There was a lot of noise from the construction, and it felt unprivileged to walk past the people working. It made it look unsightly because it's divided by a green fence.
8
Elizabeth Hui-Eng
1 nov. 2025
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A séjourné 10 nuits
Property is exquisite. Staff and food is good. Could use more transportation options out of the resort
Property is exquisite. Staff and food is good. Could use more transportation options out of the resort
6
Barbara
11 oct. 2025
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A séjourné 5 nuits
Staff was friendly. Place is clean. Pool water temperature was perfect. Food can be improved. More selections. La Vaqueria most especially. The beach could use some daily clean up to make it desirable to swim in. Too many sales people that try to get you to buy even before seeing the resort. More poolside activities would be nice even in low season to entice guests.
Staff was friendly. Place is clean. Pool water temperature was perfect. Food can be improved. More selections. La Vaqueria most especially. The beach could use some daily clean up to make it desirable to swim in. Too many sales people that try to get you to buy even before seeing the resort. More poolside activities would be nice even in low season to entice guests.
6
Christina
31 oct. 2025
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A séjourné 4 nuits
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le buffet est souvent apprécié pour sa variété, et certains restaurants à la carte se distinguent, mais beaucoup signalent une nourriture répétitive ou moyenne, une disponibilité limitée des restaurants pendant les rénovations, et des difficultés à obtenir des réservations ; le service en chambre peut être payant et certaines boissons semblent diluées.
Avis de voyageur à ce sujet
8
Winy Anne Miranda
18 oct. 2025
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A séjourné 5 nuits
This resort was beautiful! Despite the renovations, it wasn’t bothersome to us and there were still many activities to do on the property. It was just unfortunate that we couldn’t see the whole resort. Most of the staff were friendly & helpful. Our room was really nice & clean. The buffet was pretty good. The food can get repetitive but thats why you have the a la carte restaurants. We fortunately got reservations at most of them except at Miso Thai. The food was really good, especially at the Le Fleur (fav) and La Haciendas. 2 out of the four reservations we had were late night. It seemed that the later reservations were, the worse the service was. The worst experience we had was at the grill restaurant. We felt very dismissed by our waiter, the wrong orders were brought & the steaks were not cooked properly. On our last night, we got to try the new location for the riviera buffet, which was beautiful! The additions to the food buffet were amazing. I wish we got another day to experience this new location as they had more options and the design was more modern. The drinks were great, although it did taste very watered down at times. The pools were also kept well. Jonathan at the fantasy pool was great! I suggest you join one of his activities (waterpolo or aquafit) at least once! The beach was also beautiful. The seaweed was not as bad as I was expecting. We got to paddleboard & snorkel(free). We were able to see a school of fish close to the shore which was cool!
This resort was beautiful! Despite the renovations, it wasn’t bothersome to us and there were still many activities to do on the property. It was just unfortunate that we couldn’t see the whole resort. Most of the staff were friendly & helpful. Our room was really nice & clean. The buffet was pretty good. The food can get repetitive but thats why you have the a la carte restaurants. We fortunately got reservations at most of them except at Miso Thai. The food was really good, especially at the Le Fleur (fav) and La Haciendas. 2 out of the four reservations we had were late night. It seemed that the later reservations were, the worse the service was. The worst experience we had was at the grill restaurant. We felt very dismissed by our waiter, the wrong orders were brought & the steaks were not cooked properly. On our last night, we got to try the new location for the riviera buffet, which was beautiful! The additions to the food buffet were amazing. I wish we got another day to experience this new location as they had more options and the design was more modern. The drinks were great, although it did taste very watered down at times. The pools were also kept well. Jonathan at the fantasy pool was great! I suggest you join one of his activities (waterpolo or aquafit) at least once! The beach was also beautiful. The seaweed was not as bad as I was expecting. We got to paddleboard & snorkel(free). We were able to see a school of fish close to the shore which was cool!
4
Shannon
22 oct. 2025
·
A séjourné 4 nuits
The app didn’t state that half the resort was closed and not all the restaurants listed were open. I have been to numerous Mexico resorts and this was my least favorite. The food was horrible I almost fell multiple times a day. There was also no food options at the pool and you couldn’t eat pool side. Staff was friendly and the room was ok
The app didn’t state that half the resort was closed and not all the restaurants listed were open. I have been to numerous Mexico resorts and this was my least favorite. The food was horrible I almost fell multiple times a day. There was also no food options at the pool and you couldn’t eat pool side. Staff was friendly and the room was ok
8
Moises
21 août 2025
·
A séjourné 7 nuits
This should no longer qualify as 5 star. We have stayed here before and it is simply not the same. First of all, half the hotel is closed undergoing construction, they are using the common buffet areas as sit down reservation restaurants at night. The construction was not disclosed at booking time. Food quality is considerably down. Breakfast buffet is good. Lunch okay. Dinner is terrible. Extremely salty dishes, overcooked meats, undercooked rice, and the worse was burn oil taste on fried fish. Had to complain to the Cheff/Cook in charge and leave to find a place to eat. This should not happen when you're paying about $900 per night for five people. The people working there, make the difference and are very welcoming and accommodating.
This should no longer qualify as 5 star. We have stayed here before and it is simply not the same. First of all, half the hotel is closed undergoing construction, they are using the common buffet areas as sit down reservation restaurants at night. The construction was not disclosed at booking time. Food quality is considerably down. Breakfast buffet is good. Lunch okay. Dinner is terrible. Extremely salty dishes, overcooked meats, undercooked rice, and the worse was burn oil taste on fried fish. Had to complain to the Cheff/Cook in charge and leave to find a place to eat. This should not happen when you're paying about $900 per night for five people. The people working there, make the difference and are very welcoming and accommodating.
8
Ashley
26 oct. 2025
·
A séjourné 3 nuits
The property Is still under renovation and the rooms still need to be updated we had a 32in old school tv that stood on the dresser the jetted tub was not clean it had a rust ring around it as well as the jets had rust…room service is not included in your stay it’s an additional charge and if you don’t get reservations for a restaurant they get you a table if you buy a bottle…we basically ate at the buffets which was not bad the pasta and seafood options are good for those that do not eat meat like me…staff was friendly oh yea and the drinks are all watered down so make sure you buy a bottle at the hotel or order double shots on the side to add yourself
The property Is still under renovation and the rooms still need to be updated we had a 32in old school tv that stood on the dresser the jetted tub was not clean it had a rust ring around it as well as the jets had rust…room service is not included in your stay it’s an additional charge and if you don’t get reservations for a restaurant they get you a table if you buy a bottle…we basically ate at the buffets which was not bad the pasta and seafood options are good for those that do not eat meat like me…staff was friendly oh yea and the drinks are all watered down so make sure you buy a bottle at the hotel or order double shots on the side to add yourself
6
Trista
22 oct. 2025
·
A séjourné 3 nuits
Only 2 restaurants were open and were booked the entire stay so had to eat buffet for all meals.
Only 2 restaurants were open and were booked the entire stay so had to eat buffet for all meals.
2
Pacen
4 oct. 2025
·
A séjourné 3 nuits
Half the resort was shut down. They did not open any other amenities for us. Very quiet with no activities. Club is so boring. Food is okay. Room service not included in “all inclusive” which is just crazy considering this is the first all inclusive I’ve been to that doesn’t include room service. Terrible experience.
Half the resort was shut down. They did not open any other amenities for us. Very quiet with no activities. Club is so boring. Food is okay. Room service not included in “all inclusive” which is just crazy considering this is the first all inclusive I’ve been to that doesn’t include room service. Terrible experience.
10
Halah
26 nov. 2025
·
A séjourné 5 nuits
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
6
Trent
24 juil. 2025
·
A séjourné 12 nuits
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
8
Bonnie
23 nov. 2025
·
A séjourné 8 nuits
Room was clean staff we felt weren’t very friendly. You couldn’t use your swim out after a certain time. All inclusive means just that shouldn’t have to pay for room service
Room was clean staff we felt weren’t very friendly. You couldn’t use your swim out after a certain time. All inclusive means just that shouldn’t have to pay for room service
10
Sylvie Marie
23 nov. 2025
·
A séjourné 6 nuits
Staff was fantastic, food was great!
Staff was fantastic, food was great!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Wilson Charles
18 janv. 2026
·
A séjourné 1 nuit
Tout etait bien.
Tout etait bien.
6
nathalie Maria
29 juil. 2025
·
A séjourné 7 nuits
L’hôtel est vétuste, il a été négligée longtemps et à l’heure actuelle 40% de l’hôtel est utilisable, les travaux vont durer 3 ans ! . L’hôtel a manqué d’amour et tout n’est pas fonctionnel. Nous étions dans une chambre bien situé, alors bien de ce côté. Les restaurants à la carte : hacienda bien , vaqueria horrible! . Les piscines sont pas toutes fonctionnelles. Les scpectacles ce font sur une scène improvisée car le teatre aussi est fermé. Le service bar a la piscine, aussi bien au pool bar que à l’extérieur laisse grandement à désirer, tu cours après le service. Service au club family excellent, excellent à la réception. Les navettes très pratiques pour aller à playa . La nourriture sauf au steak house bien , tout de même assez de choix . La propreté très bonne, l’hôtel est en travaux mais les aires ouvertes sont très propres. Ce qui distingue l’hôtel cest le service du personnel, mais l’hôtel est loin du standing des hôtels de la chaîne , ce qui me fait douter de la choisir à nouveau. Navettes constantes pour ce déplacer très pratiques aussi . Le taxi de l’hôtel coûte une fortune! , par contre , je suggère de prendre la navette pour descendre et la reprendre pour revenir ou de prendre un taxi avec l’application in drive , le retour de playa a coûter à 3 ,175pesos , au lieu de 350. Séjour bon dans l’ensemble.
L’hôtel est vétuste, il a été négligée longtemps et à l’heure actuelle 40% de l’hôtel est utilisable, les travaux vont durer 3 ans ! . L’hôtel a manqué d’amour et tout n’est pas fonctionnel. Nous étions dans une chambre bien situé, alors bien de ce côté. Les restaurants à la carte : hacienda bien , vaqueria horrible! . Les piscines sont pas toutes fonctionnelles. Les scpectacles ce font sur une scène improvisée car le teatre aussi est fermé. Le service bar a la piscine, aussi bien au pool bar que à l’extérieur laisse grandement à désirer, tu cours après le service. Service au club family excellent, excellent à la réception. Les navettes très pratiques pour aller à playa . La nourriture sauf au steak house bien , tout de même assez de choix . La propreté très bonne, l’hôtel est en travaux mais les aires ouvertes sont très propres. Ce qui distingue l’hôtel cest le service du personnel, mais l’hôtel est loin du standing des hôtels de la chaîne , ce qui me fait douter de la choisir à nouveau. Navettes constantes pour ce déplacer très pratiques aussi . Le taxi de l’hôtel coûte une fortune! , par contre , je suggère de prendre la navette pour descendre et la reprendre pour revenir ou de prendre un taxi avec l’application in drive , le retour de playa a coûter à 3 ,175pesos , au lieu de 350. Séjour bon dans l’ensemble.
10
Manuel
21 juil. 2025
·
A séjourné 9 nuits
J’ai apprécié beaucoup les allées, le paysage, les restaurants, les spectacles, le personnel, tous sauf l’accès a la mer. Il faut faire plus d’effort pour donner accès a la mer et outiller bien les travailleurs pour nettoyer les algues morts pour diminuer l’odeur dans cette période.
J’ai apprécié beaucoup les allées, le paysage, les restaurants, les spectacles, le personnel, tous sauf l’accès a la mer. Il faut faire plus d’effort pour donner accès a la mer et outiller bien les travailleurs pour nettoyer les algues morts pour diminuer l’odeur dans cette période.
2
sebastien
27 mai 2025
·
A séjourné 4 nuits
Le complexe était en rénovation sans
Le complexe était en rénovation sans
8
Josée
20 avr. 2025
·
A séjourné 6 nuits
Très grand resort avec beaucoup de services. Le site est bien entretenu, les jardins sont beaux. Il y a beaucoup de piscines. Il y a beaucoup de monde mais comme le site est grand on ne le ressent pas excessivement… La plage n’est pas parfaite, il y a beaucoup d’algues et de roches. Les chaises sont cordées les unes sur les autres.
Très grand resort avec beaucoup de services. Le site est bien entretenu, les jardins sont beaux. Il y a beaucoup de piscines. Il y a beaucoup de monde mais comme le site est grand on ne le ressent pas excessivement… La plage n’est pas parfaite, il y a beaucoup d’algues et de roches. Les chaises sont cordées les unes sur les autres.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Considering this hotel for your Playa del Carmen trip?
Quel est le prix typique des chambres au Grand Riviera Princess - All Inclusive à Playa del Carmen ?
Au cours des 60 à 90 prochains jours, le prix des chambres au Grand Riviera Princess - All Inclusive à Playa del Carmen s'élève généralement à environ 205 $US par nuit pour deux personnes, allant de 197 $US à 364 $US.
Pourquoi le Grand Riviera Princess - All Inclusive est-il si abordable ?
Le Grand Riviera Princess - All Inclusive à Playa del Carmen propose des prix inférieurs à la plupart des concurrents à proximité – il est moins cher que 19 hôtels comparables sur 20, dont le prix moyen est d'environ 330 $US par nuit. L'emplacement de l'hôtel à Quintana Roo et son orientation vers les couples et les familles contribuent à le positionner comme une option offrant un bon rapport qualité-prix plutôt qu'une alternative de luxe en centre-ville.
Quels sont les mois les moins chers pour séjourner au Grand Riviera Princess - All Inclusive ?
Octobre est le mois le moins cher pour séjourner au Grand Riviera Princess - All Inclusive à Playa del Carmen, avec un prix moyen de 189 $US par nuit ; mars est le plus cher, avec un prix moyen de 438 $US. Les tarifs plus bas en octobre coïncident avec le fait qu'avril est le mois le moins fréquenté, de sorte que le moment où il y a le moins de monde ne correspond pas forcément aux prix les plus bas.
Quel est le meilleur moment pour visiter le Grand Riviera Princess - All Inclusive afin d'éviter la foule ?
La demande au Grand Riviera Princess - All Inclusive à Playa del Carmen atteint son apogée en janvier et diminue à son niveau le plus bas en avril, ce qui rend le début de l'automne et les périodes de transition au printemps plus calmes pour les plages et les excursions locales. Prévoyez des activités en avril pour profiter de la foule la moins dense et un accès plus facile aux attractions à proximité.
Comment le prix par nuit à Grand Riviera Princess - All Inclusive , à Playa del Carmen se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Grand Riviera Princess - All Inclusive , à Playa del Carmen est de 162 $US par nuit pour 2 voyageurs, ce qui est bas pour cet hôtel : environ 25 % de moins que sa moyenne de 212 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 177 $US et 510 $US.
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: 161.8932709575653USD
- 2026-09-17: 161.66751208024598USD
- 2026-09-18: 161.8932709575653USD
- 2026-09-19: 161.8932709575653USD
- 2026-09-20: 161.66751208024598USD
- 2026-09-21: 161.8932709575653USD
- 2026-09-22: 161.8932709575653USD
- 2026-09-23: 161.88757793807983USD
- 2026-09-24: 161.8932709575653USD
- 2026-09-25: 161.8932709575653USD
- 2026-09-26: 161.8932709575653USD
- 2026-09-27: 161.66751208024598USD
- 2026-09-28: 161.8932709575653USD
- 2026-09-29: 159.998248699173USD
- 2026-09-30: 161.8932709575653USD
- 2026-10-01: 161.8932709575653USD
- 2026-10-02: 161.8932709575653USD
- 2026-10-03: 161.8932709575653USD
- 2026-10-04: 161.8932709575653USD
- 2026-10-05: 161.8932709575653USD
- 2026-10-06: 161.8932709575653USD
- 2026-10-07: 161.8932709575653USD
- 2026-10-08: 161.8932709575653USD
- 2026-10-09: 161.8932709575653USD
- 2026-10-10: 161.8932709575653USD
- 2026-10-11: 161.8932709575653USD
- 2026-10-12: 161.8932709575653USD
- 2026-10-13: 161.8932709575653USD
- 2026-10-14: 161.8932709575653USD
- 2026-10-15: 162.07364333184816USD
- 2026-10-16: 162.17758910916137USD
- 2026-10-17: 162.17758910916137USD
- 2026-10-18: 162.07364333184816USD
- 2026-10-19: 162.17758910916137USD
- 2026-10-20: 161.8932709575653USD
- 2026-10-21: 162.17758910916137USD
- 2026-10-22: 162.17758910916137USD
- 2026-10-23: 162.07364333184816USD
- 2026-10-24: 161.8932709575653USD
- 2026-10-25: 161.8932709575653USD
- 2026-10-26: 162.17758910916137USD
- 2026-10-27: 161.8932709575653USD
- 2026-10-28: 161.8932709575653USD
- 2026-10-29: 162.17758910916137USD
- 2026-10-30: 162.17758910916137USD
- 2026-10-31: 161.8932709575653USD
- 2026-11-01: 200.6334102240448USD
- 2026-11-02: 200.9879714776001USD
- 2026-11-03: 200.6334102240448USD
- 2026-11-04: 200.6334102240448USD
- 2026-11-05: 200.6334102240448USD
- 2026-11-06: 271.8039663668976USD
- 2026-11-07: 221.52504003742982USD
- 2026-11-08: 200.6334102240448USD
- 2026-11-09: 200.6334102240448USD
- 2026-11-10: 200.6334102240448USD
- 2026-11-11: 200.6334102240448USD
- 2026-11-12: 200.86433661135865USD
- 2026-11-13: 226.12713685362243USD
- 2026-11-14: 218.90045295272827USD
- 2026-11-15: 363.24778530511475USD
- 2026-11-16: 363.24778530511475USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Les chambres insonorisées ne sont pas garanties
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 08 h 00 à 20 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- En raison de travaux dans un bâtiment voisin, des nuisances sonores peuvent survenir.
- Supplément en cas de départ tardif : 50 USD (sous réserve de disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Nettoyage à sec
Services
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Courts de tennis
Jardin
Plage (à proximité)
Plongée
Planche à voile
Billard
Aire de jeux
Canoë
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Restaurant
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Club pour enfants
Bar de la piscine
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit