Mayaland Hotel & Bungalows

The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.

We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.

The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.

+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang

Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.

One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!

Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno

Clean room, 5 min drive to ruins., hotel is an old hacienda

It was a beautiful area to sit. Pool was too cold to swim.

Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.

Friendly staff. Clean room.

The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.

Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.

Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.

Todo el hotel me pareció hermoso, tranquilo, muy limpio y sus alrrededores del hotel maravilloso con mucha vegetación dónde caminar. Excelente

Clean room, 5 min drive to ruins., hotel is an old hacienda

Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.

The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.

We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.

Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.

Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.

Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.

One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!

Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno

Fantastiskt rum med en magisk utsikt

Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.

Friendly staff. Clean room.

Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.

The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.

Sraff was amazing. Hotel and room very nice and so much history.

Really beautiful place. You feel like you descended in a different world, in the middle of the forest ( Yucatán moist forest). It is more beautiful than I imagined when I booked it. The staff in the reception and restaurant, absolutely sweet.

Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.

Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.

Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.

One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!

Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.

A localização do hotel é incrivel! A estrutura em si é boa e está em bom estado de conservaca, muito embora a secoracao ptecise ser mosernizada.

AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it

We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.

Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.

Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.

+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang

Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.

Clean room, 5 min drive to ruins., hotel is an old hacienda

Fantastic location

Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.

Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.

AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it

Sraff was amazing. Hotel and room very nice and so much history.

+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang

Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.

Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.

One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!

The hotel and restaurant service was great and we loved the view of the Caracol. Juan, William and other staff were superb as were the rest of staff. Enjoyed the fact that Pavarotti and other Celebrities like J-Lo stayed at this hotel. Some upgrades to shower, hot water, would be nice.

Everything about this hotel is great I love the historic atmosphere The restaurant is amazing

Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.