Grand Park Royal Cozumel - All Inclusive
US$179
/ night
Avg. for September
Prices for Grand Park Royal Cozumel - All Inclusive
Select dates to see prices and availability
US$179
/ night
Avg. for September
Monthly average prices
Nightly prices at Grand Park Royal Cozumel - All Inclusive average US$157 in the cheapest month (October) and US$300 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$288 |
| February | US$300 |
| March | US$265 |
| April | US$210 |
| May | US$197 |
| June | US$197 |
| July | US$236 |
| August | US$212 |
| September | US$179 |
| October | US$157 |
| November | US$225 |
| December | US$253 |
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A
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Sept · US$179
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Most expensive: February (~US$300)
Cheapest: October (~US$157)
About this property
Relax and unwind with massages and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge service...
Amenities
Relax and unwind with massages and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cozumel? This property has 3208 square feet (298 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
Enjoy international cuisine at La Veranda, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 4 bars/lounges, 2 beach bars, and 2 swim-up bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Rooms
Make yourself at home in one of the 342 air-conditioned rooms featuring minibars (stocked with some free items) and LED televisions. Rooms have private furnished balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Location
When you stay at Grand Park Royal Cozumel - All Inclusive in Cozumel, you'll be connected to a shopping center, within a 15-minute drive of Cozumel Maritime Terminal and Paradise Beach. This all-inclusive property is 15.1 mi (24.3 km) from Ferry to Cozumel and 17.2 mi (27.7 km) from Xplor Theme Park.
What's nearby
Cozumel Marine World(0.1 Miles)
Arrecifes de Cozumel National Park(0.3 Miles)
Puerta Maya Maritime Terminal(0.4 Miles)
Royal Village Shopping Center(0.4 Miles)
Villa Blanca Reef(0.5 Miles)
Playa Caletita(0.5 Miles)
Cha'an Ka'an Observatory of Cozumel(0.5 Miles)
Stingray Beach(0.8 Miles)
We B Divin' Cozumel(1.4 Miles)
Waves of Grace Church(1.6 Miles)
Palacio Municipal(1.8 Miles)
Plaza Punta Langosta(2.1 Miles)
Punta Langosta Cruise Terminal(2.1 Miles)
Rafael E Melgar Statue(2.2 Miles)
Museo de la Isla de Cozumel(2.4 Miles)
The nearest major airport is Cozumel Intl. Airport (CZM)(4.3 Miles)
Parking
Restaurant
Swimming pool
Babysitting/Child services
Room service
Tour desk
Location
Playa Paraiso Km 3.5 Carretera A, Quintana Roo, Mexico
Cozumel Marine World (0.1 Miles)
Arrecifes de Cozumel National Park (0.3 Miles)
Puerta Maya Maritime Terminal (0.4 Miles)
Royal Village Shopping Center (0.4 Miles)
Villa Blanca Reef (0.5 Miles)
Playa Caletita (0.5 Miles)
Room options
6
Family Suite
Room details
2 Double Beds
and 1 Sofa Bed
Sleeps 5
775 ft²
BalconyAir ConditioningSeparate Living RoomPrivate Bathroom
9
Deluxe Nature View King
Room details
1 Extra-Large Double Bed
Sleeps 2
344 ft²
BalconyAir ConditioningPrivate BathroomCrib(s) (Free)
6
Junior Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
506 ft²
BalconyAir ConditioningPrivate BathroomCrib(s) (Free)
10
Deluxe Nature View Double
Room details
2 Double Beds
Sleeps 4
334 ft²
BalconyAir ConditioningPrivate BathroomCrib(s) (Free)
8
Deluxe High Floor King
Room details
1 Extra-Large Double Bed
Sleeps 2
344 ft²
BalconyAir ConditioningPrivate BathroomCrib(s) (Free)
8
Deluxe Superior Ocean View
Room details
2 Double Beds
Sleeps 4
334 ft²
BalconyAir ConditioningPrivate BathroomCrib(s) (Free)
11
Deluxe High Floor Double
Room details
2 Double Beds
Sleeps 4
334 ft²
BalconyAir ConditioningPrivate BathroomCrib(s) (Free)
Guest reviews of Grand Park Royal Cozumel - All Inclusive
7.6
Good
Based on 1,070 verified reviews
Who stays here?
Business
1%
Couple
46%
Family
35%
Group
14%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Grand Park Royal Cozumel - All Inclusive, guests praise friendly staff, lush grounds, pools and access to town and snorkeling, but also report underwhelming food, long dining lines, and rooms with inconsistent air-conditioning, hot water, or noise.
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What guests think
At Grand Park Royal Cozumel - All Inclusive, guests praise friendly staff, lush grounds, pools and access to town and snorkeling, but also report underwhelming food, long dining lines, and rooms with inconsistent air-conditioning, hot water, or noise.
The small, rocky beach offers good snorkeling but limited space and loungers. Many reviews cite pushy timeshare pitches and slow or inconsistent check-in and restaurant service. Cleanliness is generally good, though some report dirty pools, dated areas, and occasional maintenance issues. Best for travelers prioritizing value, snorkeling, and friendly service over gourmet dining or polished finishes.
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AI-generated summary based on recent guest reviews
Facilities
Multiple pools (including oceanfront areas) and easy snorkeling access stand out, but the beach is small/rocky with limited loungers. Guests also report issues like out-of-service elevators, occasional dirty or cold pools, a limited gym, and some bars closing early.
Related guest reviews
8
Andrew
5 Nov 2024
·
Stayed 4 nights
Great property. Food was better than average and plenty of choices. My only complaint was one of the elevators was down for the duration of our stay leaving just one for use.
Great property. Food was better than average and plenty of choices. My only complaint was one of the elevators was down for the duration of our stay leaving just one for use.
8
Erin
17 Oct 2025
·
Stayed 1 night
The lobby and grounds are very impressive! Check in process took about 20 minutes, but we were served lemonade in line. The room was great with a beautiful view of the sea! The main pool is so beautiful with the waterfall and surrounding jungle! The oceanfront pool (across the road, accessible easily by tunnel) and beach area are small, but very pleasant. The sports bar was beautiful, and was a great place to watch NFL! The food at the buffet was sub-par, especially at breakfast! This hotel is absolutely not handicap-accessible. The walking paths across the resort are made of large and beautiful, flat rocks with cement in between. Unfortunately, it’s very uneven to walk on, and it would be difficult for anyone who has trouble walking or balance issues. The buffet has makeshift wooden ramps for wheelchairs to navigate, but they are not secured or stable.
The lobby and grounds are very impressive! Check in process took about 20 minutes, but we were served lemonade in line. The room was great with a beautiful view of the sea! The main pool is so beautiful with the waterfall and surrounding jungle! The oceanfront pool (across the road, accessible easily by tunnel) and beach area are small, but very pleasant. The sports bar was beautiful, and was a great place to watch NFL! The food at the buffet was sub-par, especially at breakfast! This hotel is absolutely not handicap-accessible. The walking paths across the resort are made of large and beautiful, flat rocks with cement in between. Unfortunately, it’s very uneven to walk on, and it would be difficult for anyone who has trouble walking or balance issues. The buffet has makeshift wooden ramps for wheelchairs to navigate, but they are not secured or stable.
8
Gary Lee
8 Nov 2024
·
Stayed 5 nights
The staff and property were great. The food was good and there was a wide choice at every meal. The 3 swim up pools were great for relaxing. It was a short taxi ride to go scuba diving or to go downtown. The only thing disappointing was that there was only one functioning elevator for a nine story building and several hundred quest. The elevator was smal and could only accommodate 5 people comfortably.
The staff and property were great. The food was good and there was a wide choice at every meal. The 3 swim up pools were great for relaxing. It was a short taxi ride to go scuba diving or to go downtown. The only thing disappointing was that there was only one functioning elevator for a nine story building and several hundred quest. The elevator was smal and could only accommodate 5 people comfortably.
8
Megan Kay
16 Feb 2025
·
Stayed 7 nights
Visited 2/2025. They had a Super Bowl party And the nightly shows were fun. Regarding the reviews I read: showers water was hot and good pressure. We didn’t have any bugs in our room but I did see them spraying a room on the main floor. The buffet food was ok if you got there when it opened. The gym was stupid the equipment was limited, old and broken. The elliptical was insanely loud. The hotel grounds were kept super clean by staff, the stone walkway around the hotel is very rough and uneven. The elevators were in working order while we stayed there but would be a pain if they were not working. The pools were quite cold. The ocean was super cool with the reef right there to snorkel! Online it said snorkel equipment was free but the guy at the hut said only one set was free and I needed to pay $5 for each additional set. Housekeeping did awesome but it was variable if they would fill the mini bar. The restaurants were ok. The only one I really liked was the Mexican one awesome guacamole at the table. He beds were ok a little hard. I don’t know how they do the star rating because I’m not sure I would rate this hotel so high. I do want to say Jesus at the bikini bar was legit the best bartender there! You do have to put your towels out early for a spot as there are limited. The beach was cleaned everyday. I was not pressured into any timeshare or excursion sales but I wasn’t interested in the “free gift”. The private beach made annoying sales non existent.
Visited 2/2025. They had a Super Bowl party And the nightly shows were fun. Regarding the reviews I read: showers water was hot and good pressure. We didn’t have any bugs in our room but I did see them spraying a room on the main floor. The buffet food was ok if you got there when it opened. The gym was stupid the equipment was limited, old and broken. The elliptical was insanely loud. The hotel grounds were kept super clean by staff, the stone walkway around the hotel is very rough and uneven. The elevators were in working order while we stayed there but would be a pain if they were not working. The pools were quite cold. The ocean was super cool with the reef right there to snorkel! Online it said snorkel equipment was free but the guy at the hut said only one set was free and I needed to pay $5 for each additional set. Housekeeping did awesome but it was variable if they would fill the mini bar. The restaurants were ok. The only one I really liked was the Mexican one awesome guacamole at the table. He beds were ok a little hard. I don’t know how they do the star rating because I’m not sure I would rate this hotel so high. I do want to say Jesus at the bikini bar was legit the best bartender there! You do have to put your towels out early for a spot as there are limited. The beach was cleaned everyday. I was not pressured into any timeshare or excursion sales but I wasn’t interested in the “free gift”. The private beach made annoying sales non existent.
8
Frank Thomas
3 Aug 2024
·
Stayed 5 nights
1/2 the elevators didn’t work
1/2 the elevators didn’t work
6
Fernando
15 Aug 2024
·
Stayed 1 night
Las albercas estan super sucias SIEMPRE!!
Las albercas estan super sucias SIEMPRE!!
10
William Alexander
17 Sept 2025
·
Stayed 4 nights
Outdoor pool options were great!
Outdoor pool options were great!
8
Ruben Quesada
21 Apr 2025
·
Stayed 7 nights
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
6
Sumer
9 May 2025
·
Stayed 6 nights
The Grand Park Royal Cozumel has a beautiful location and decent amenities, but some comfort and quality issues made the stay less than ideal. The bed was stiff and not restful, and the shower took about 5 minutes to heat up—when it wasn’t randomly shutting off mid-use. The room does not cool below 70 degrees and feels hot at night. The buffet is fine for a day or two, but gets repetitive quickly. Thankfully, the woman making fresh omelets and eggs to order in the morning is the real MVP—her station saved breakfast. Drinks were often served warm, and most food was lukewarm at best. The staff was friendly but not particularly warm or engaging. Also worth noting: the adult bar closes at 6 PM nightly, which feels early for a resort atmosphere. Overall, it wasn’t terrible—but it wasn’t memorable for the right reasons either.
The Grand Park Royal Cozumel has a beautiful location and decent amenities, but some comfort and quality issues made the stay less than ideal. The bed was stiff and not restful, and the shower took about 5 minutes to heat up—when it wasn’t randomly shutting off mid-use. The room does not cool below 70 degrees and feels hot at night. The buffet is fine for a day or two, but gets repetitive quickly. Thankfully, the woman making fresh omelets and eggs to order in the morning is the real MVP—her station saved breakfast. Drinks were often served warm, and most food was lukewarm at best. The staff was friendly but not particularly warm or engaging. Also worth noting: the adult bar closes at 6 PM nightly, which feels early for a resort atmosphere. Overall, it wasn’t terrible—but it wasn’t memorable for the right reasons either.
8
Barbara
26 May 2024
·
Stayed 7 nights
I liked the variety around the facility. Lots of various food options. Pools were beautiful & well maintained. Areas for children, families & also adults only. The beach was small & chairs a bit limited. More around the pools were available. I really loved being able to just access the ocean through a channel by the beach and snorkel. Lots of different fish. Cruise ships docked right outside.
I liked the variety around the facility. Lots of various food options. Pools were beautiful & well maintained. Areas for children, families & also adults only. The beach was small & chairs a bit limited. More around the pools were available. I really loved being able to just access the ocean through a channel by the beach and snorkel. Lots of different fish. Cruise ships docked right outside.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and grounds are often described as clean, but recurring complaints include dirty/algae-filled pools and occasional issues like dirty linens, insects, or bad odors in some areas.
Related guest reviews
10
Michael
4 May 2025
·
Stayed 7 nights
We absolutely love the staff, they're the best part of the resort! The main pool was in need of some love, so much debris in the pool and it looked like it hadn't been properly skimmed/vacuumed in days. The adult pool was nice but the liquor available at times was definitely lacking. Food has always been okay, but this time it was worse. We'll still be back, but we hope that there will be some improvements made.
We absolutely love the staff, they're the best part of the resort! The main pool was in need of some love, so much debris in the pool and it looked like it hadn't been properly skimmed/vacuumed in days. The adult pool was nice but the liquor available at times was definitely lacking. Food has always been okay, but this time it was worse. We'll still be back, but we hope that there will be some improvements made.
2
Isaias
23 Jul 2025
·
Stayed 5 nights
My husband and I stayed here 7 years ago the property was in a much better condition. This time around the property looked older, pool was not clean, & just overall look of the property was more rundown. So rundown that on our last day the door to our room got stuck and we couldn’t get our suitcases out to leave to the airport. The suitcases had to be brought down through the balcony. What a terrible experience. The staff are all very kind. The buffet has a lot food options and the food is eh. The dinners are a lot better. Book at your own risk.
My husband and I stayed here 7 years ago the property was in a much better condition. This time around the property looked older, pool was not clean, & just overall look of the property was more rundown. So rundown that on our last day the door to our room got stuck and we couldn’t get our suitcases out to leave to the airport. The suitcases had to be brought down through the balcony. What a terrible experience. The staff are all very kind. The buffet has a lot food options and the food is eh. The dinners are a lot better. Book at your own risk.
6
Fernando
15 Aug 2024
·
Stayed 1 night
Las albercas estan super sucias SIEMPRE!!
Las albercas estan super sucias SIEMPRE!!
4
Diane
26 May 2025
·
Stayed 12 nights
The room was big, the bed was huge, BUT, the air conditioner did not cool the room and had a weak ( if any) blower . The water came out brown every morning, and stopped completely at times and would at other times would just stop and sucked air. We had no hot or even warm water several days and had to take cold showers. We asked for a change of rooms and they sent someone up to look at the air conditioner and left with no change and would not change the room. The maid did a very good job. The food was very poor from the last 2 or 3 years. The pools were surrounded with green mold. The bar service was poor, and only two open at night I would recommend only people who spoke fair Spanish to stay because not many staff understood English , and all their programs were spoken in Spanish . I would recommend not getting a room in Building 1. We won’t plan on returning to this hotel again
The room was big, the bed was huge, BUT, the air conditioner did not cool the room and had a weak ( if any) blower . The water came out brown every morning, and stopped completely at times and would at other times would just stop and sucked air. We had no hot or even warm water several days and had to take cold showers. We asked for a change of rooms and they sent someone up to look at the air conditioner and left with no change and would not change the room. The maid did a very good job. The food was very poor from the last 2 or 3 years. The pools were surrounded with green mold. The bar service was poor, and only two open at night I would recommend only people who spoke fair Spanish to stay because not many staff understood English , and all their programs were spoken in Spanish . I would recommend not getting a room in Building 1. We won’t plan on returning to this hotel again
4
Stephanie
25 Aug 2025
·
Stayed 3 nights
When we got there, there was a difference in price and we had to pay an environmental cost of 129.00 that we were not aware of. When I get to my room the sheets were dirty and I had to let the water run for 20 mins to get hot. The next day, They cleaned my room and put more dirty sheets on the bed. The ice bucket had dirty water still in it from a prior guest. Then on the last day my toilet stopped working. The food wasn't bad, but the plates were chipped. There were dirty towels on the floor in the lobby where the housing was. and the pool was despicable. You could not see the bottom of the pool. Let's say, I should have asked for my money back. I will not stay there ever again.
When we got there, there was a difference in price and we had to pay an environmental cost of 129.00 that we were not aware of. When I get to my room the sheets were dirty and I had to let the water run for 20 mins to get hot. The next day, They cleaned my room and put more dirty sheets on the bed. The ice bucket had dirty water still in it from a prior guest. Then on the last day my toilet stopped working. The food wasn't bad, but the plates were chipped. There were dirty towels on the floor in the lobby where the housing was. and the pool was despicable. You could not see the bottom of the pool. Let's say, I should have asked for my money back. I will not stay there ever again.
10
jorge
5 Oct 2023
·
Stayed 3 nights
Las areas públicas muy limpias y conservadas, la alberca muy limpia y el area de la playa muy limpia y conveniente
Las areas públicas muy limpias y conservadas, la alberca muy limpia y el area de la playa muy limpia y conveniente
8
Jesse Lee
18 Nov 2025
·
Stayed 7 nights
Clean rooms, nice resort
Clean rooms, nice resort
6
Nancy
16 Aug 2025
·
Stayed 7 nights
The staff and service at this resort are excellent. The food at the restaurants needs to be improved and the pools need to be cleaned more frequently to make this an overall excellent stay.
The staff and service at this resort are excellent. The food at the restaurants needs to be improved and the pools need to be cleaned more frequently to make this an overall excellent stay.
8
RODRIGO
24 Aug 2025
·
Stayed 5 nights
El hotel está recién remodelado y es bonito y habitaciones muy cómodas y limpias a excepción del aire acondicionado que es deficiente y la comida de poca calidad.
El hotel está recién remodelado y es bonito y habitaciones muy cómodas y limpias a excepción del aire acondicionado que es deficiente y la comida de poca calidad.
8
Heather
31 Dec 2025
·
Stayed 7 nights
Overall very good . Standouts for this resort were 1. CLeanliness . The cleaning staff is top notch and probably get very little credit . From the bathrooms , guest rooms, beaches and pools . Clean all the time . 2 . The activities with the Funtastic team ! So much fun with the sand volleyball and shows . 3 . The Cafe team of girls made the best lattes 4 . Very comfortable beds and lovely ocean view . Great location . Not so good . Food was good , never great and sometimes cold . Alcohol was watered down . Wine was the only thing not , but you could only get that at then nice / reservation restaurants. Oh .. and Taxis are expensive . Plan to spend 20 dollars at the least to even go 2 Km.
Overall very good . Standouts for this resort were 1. CLeanliness . The cleaning staff is top notch and probably get very little credit . From the bathrooms , guest rooms, beaches and pools . Clean all the time . 2 . The activities with the Funtastic team ! So much fun with the sand volleyball and shows . 3 . The Cafe team of girls made the best lattes 4 . Very comfortable beds and lovely ocean view . Great location . Not so good . Food was good , never great and sometimes cold . Alcohol was watered down . Wine was the only thing not , but you could only get that at then nice / reservation restaurants. Oh .. and Taxis are expensive . Plan to spend 20 dollars at the least to even go 2 Km.
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AI-generated summary based on recent guest reviews
Rooms
Many enjoy comfortable beds and ocean views, but recurring issues include weak A/C, delayed or unreliable hot water, dated décor, and noise near elevators or hallways.
Related guest reviews
8
Monet Y
2 Jun 2025
·
Stayed 5 nights
Our room was right next to the elevator and it basically clicked and banged all day long and it's not something you really notice until you're getting ready to go to sleep at night. And I pretty much makes that noise until like 1:00 or 2:00 a.m. . Other than that the property was pretty decent The food is a little bit lackluster and it's not bad it's pretty decent a lot of her just lacked taste even you know a little salt and pepper. Otherwise I really think like for your first time resort something like this is probably best. But I will know that everything was like a setup they're outside bar situations none of the soda guns worked so you got like bottled soda. So like I said everything seems to be like rigged or set up. And if you're looking to use the spa for manicures and pedicures at the moment it's only one lady doing one at a time and the pedicure station if you want to call it that is like a foot thing that you could get at home and do your at home pedicure. But either way like I said it wasn't terrible.
Our room was right next to the elevator and it basically clicked and banged all day long and it's not something you really notice until you're getting ready to go to sleep at night. And I pretty much makes that noise until like 1:00 or 2:00 a.m. . Other than that the property was pretty decent The food is a little bit lackluster and it's not bad it's pretty decent a lot of her just lacked taste even you know a little salt and pepper. Otherwise I really think like for your first time resort something like this is probably best. But I will know that everything was like a setup they're outside bar situations none of the soda guns worked so you got like bottled soda. So like I said everything seems to be like rigged or set up. And if you're looking to use the spa for manicures and pedicures at the moment it's only one lady doing one at a time and the pedicure station if you want to call it that is like a foot thing that you could get at home and do your at home pedicure. But either way like I said it wasn't terrible.
6
Michelle
21 Jul 2025
·
Stayed 5 nights
The property was decent, needed upgrades, air conditioner was weak.
The property was decent, needed upgrades, air conditioner was weak.
6
deborah
10 Mar 2024
·
Stayed 7 nights
Property is very large and I like the people (staff)very much. We had room on the 8th floor which has a beautiful view of the ocean and the grounds which were in the process of being replanted. Facilities are very clean. But despite staying there of the years the things that lack are quiet. Because I am an active diver when I get back to hotel I am tired and we can’t escape the entertainment noise no matter where our room is located. If you want to sleep between 9-10:30pm you literally need ear plugs. We didn’t eat at the specialty restaurants (only visited buffet) and whole staff seems to want to please but the hot foods generally are not. They started doing specialty drinks in the buffet and that was fun and very good (thank you Damian). Towels are very hard to come by at pool. Either they are out or no one is working the towel station. About frustrating. Should mention the shower!!!! Best one ever!!!! Great temperature and water pressure. A/C in room left us something to be desired. Despite we could regulate the temp we could not get it to less than 20.5 despite setting to 14. 20.5 should have been fine but we ran hot during the night and since they don’t do double sheet (duvet only), you may run hot and cold.
Property is very large and I like the people (staff)very much. We had room on the 8th floor which has a beautiful view of the ocean and the grounds which were in the process of being replanted. Facilities are very clean. But despite staying there of the years the things that lack are quiet. Because I am an active diver when I get back to hotel I am tired and we can’t escape the entertainment noise no matter where our room is located. If you want to sleep between 9-10:30pm you literally need ear plugs. We didn’t eat at the specialty restaurants (only visited buffet) and whole staff seems to want to please but the hot foods generally are not. They started doing specialty drinks in the buffet and that was fun and very good (thank you Damian). Towels are very hard to come by at pool. Either they are out or no one is working the towel station. About frustrating. Should mention the shower!!!! Best one ever!!!! Great temperature and water pressure. A/C in room left us something to be desired. Despite we could regulate the temp we could not get it to less than 20.5 despite setting to 14. 20.5 should have been fine but we ran hot during the night and since they don’t do double sheet (duvet only), you may run hot and cold.
8
Courtney Jean
30 Apr 2024
·
Stayed 5 nights
This is our second stay at Grand Park Royal in Cozumel. We had a wonderful time again. The rooms are nice with a stocked fridge and balcony. They were cleaned daily. The food leaves a little to be desired but it’s free. We would prefer more breakfast options at the food bar. There are plenty of activities to do while on the resort. We will be back.
This is our second stay at Grand Park Royal in Cozumel. We had a wonderful time again. The rooms are nice with a stocked fridge and balcony. They were cleaned daily. The food leaves a little to be desired but it’s free. We would prefer more breakfast options at the food bar. There are plenty of activities to do while on the resort. We will be back.
2
Rogelio
2 Sept 2025
·
Stayed 4 nights
First day we got there the rooms were hot and we didn’t have A/C all day
First day we got there the rooms were hot and we didn’t have A/C all day
6
Toni J
10 May 2025
·
Stayed 6 nights
Adult pool cometely in sun, drinks were very weak, no a/c!
Adult pool cometely in sun, drinks were very weak, no a/c!
8
Bryan Michael
14 Jul 2025
·
Stayed 3 nights
Overall it was a good stay. Property itself is good. Alot of people in and out so sometimes some debris laying around (understandable)! The room ac or lack There of was our only real Complaint.
Overall it was a good stay. Property itself is good. Alot of people in and out so sometimes some debris laying around (understandable)! The room ac or lack There of was our only real Complaint.
8
Ruben Quesada
21 Apr 2025
·
Stayed 7 nights
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
6
Sumer
9 May 2025
·
Stayed 6 nights
The Grand Park Royal Cozumel has a beautiful location and decent amenities, but some comfort and quality issues made the stay less than ideal. The bed was stiff and not restful, and the shower took about 5 minutes to heat up—when it wasn’t randomly shutting off mid-use. The room does not cool below 70 degrees and feels hot at night. The buffet is fine for a day or two, but gets repetitive quickly. Thankfully, the woman making fresh omelets and eggs to order in the morning is the real MVP—her station saved breakfast. Drinks were often served warm, and most food was lukewarm at best. The staff was friendly but not particularly warm or engaging. Also worth noting: the adult bar closes at 6 PM nightly, which feels early for a resort atmosphere. Overall, it wasn’t terrible—but it wasn’t memorable for the right reasons either.
The Grand Park Royal Cozumel has a beautiful location and decent amenities, but some comfort and quality issues made the stay less than ideal. The bed was stiff and not restful, and the shower took about 5 minutes to heat up—when it wasn’t randomly shutting off mid-use. The room does not cool below 70 degrees and feels hot at night. The buffet is fine for a day or two, but gets repetitive quickly. Thankfully, the woman making fresh omelets and eggs to order in the morning is the real MVP—her station saved breakfast. Drinks were often served warm, and most food was lukewarm at best. The staff was friendly but not particularly warm or engaging. Also worth noting: the adult bar closes at 6 PM nightly, which feels early for a resort atmosphere. Overall, it wasn’t terrible—but it wasn’t memorable for the right reasons either.
6
Gerzain
26 Jul 2025
·
Stayed 6 nights
Loved the location and the pools, the beach was nice but I was hoping it was bigger, the food was decent but also it was hard to have dinner at the restaurants there was over an hour wait to be seated even at the buffet. And some of the food was not so good and very limited options and some areas. The balcony had a great view but the door kept jamming, the ac need it some work, it never got cold in there. The hotel is great and it has a great location, but it is it desperate need of some renovations specially in the rooms. The staff was very friendly and always ready to help and accommodate any situation to the best of their abilities. The restaurants need to be bigger or there needs to be a better system in place to serve people, we never even got to try one of the restaurants because every time we tried to get on the list they said it was already at capacity and this was 2 hours before closing
Loved the location and the pools, the beach was nice but I was hoping it was bigger, the food was decent but also it was hard to have dinner at the restaurants there was over an hour wait to be seated even at the buffet. And some of the food was not so good and very limited options and some areas. The balcony had a great view but the door kept jamming, the ac need it some work, it never got cold in there. The hotel is great and it has a great location, but it is it desperate need of some renovations specially in the rooms. The staff was very friendly and always ready to help and accommodate any situation to the best of their abilities. The restaurants need to be bigger or there needs to be a better system in place to serve people, we never even got to try one of the restaurants because every time we tried to get on the list they said it was already at capacity and this was 2 hours before closing
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly and hardworking, but many report pushy timeshare pitches, slow or inconsistent check-in and restaurant service, and uneven follow-up on requests.
Related guest reviews
4
MEAGAN
13 Mar 2025
·
Stayed 5 nights
No early check in for vip No very welcoming Slow check in process Immediate Sales attempt Slow restaurant service Stand in line AGAIN to retrieve room cards No escort to room with luggage Different room than reserved No mini bar— besides sodas—no daily refill Room out-dated Room not cleaned for three days. Had to request App not user friendly-no one explained it Safe battery low-would not work Bartenders ignore even with tipping No beach/ poolside service Volley ball net and no volley balls
No early check in for vip No very welcoming Slow check in process Immediate Sales attempt Slow restaurant service Stand in line AGAIN to retrieve room cards No escort to room with luggage Different room than reserved No mini bar— besides sodas—no daily refill Room out-dated Room not cleaned for three days. Had to request App not user friendly-no one explained it Safe battery low-would not work Bartenders ignore even with tipping No beach/ poolside service Volley ball net and no volley balls
2
Freddy
14 Nov 2025
·
Stayed 3 nights
We expected to be better than Cancun we will not return to this facility.the minute you enter the resort the staff don't leave you alone they kept trying to sale us time share and we told them we were not interested. And the food was horrible.
We expected to be better than Cancun we will not return to this facility.the minute you enter the resort the staff don't leave you alone they kept trying to sale us time share and we told them we were not interested. And the food was horrible.
2
Joseph
19 Jun 2025
·
Stayed 7 nights
We called desk multiple times. No hot water for a shower, air conditioner no cooling room. Housekeeping didn’t clean room on Sunday, had to call for them late Saturday. No help from the front desk after multiple calls. Room number 2008.
We called desk multiple times. No hot water for a shower, air conditioner no cooling room. Housekeeping didn’t clean room on Sunday, had to call for them late Saturday. No help from the front desk after multiple calls. Room number 2008.
10
Ruth
25 Nov 2025
·
Stayed 5 nights
Staff was super friendly. Very nice place
Staff was super friendly. Very nice place
8
Gerardo
8 Oct 2025
·
Stayed 4 nights
Overall was good but we had to call every day to ask for water and items for the mini bar even when we just arrived. service from the staff was always good
Overall was good but we had to call every day to ask for water and items for the mini bar even when we just arrived. service from the staff was always good
10
Jesus Eduardo
17 Sept 2023
·
Stayed 4 nights
Excelente servicio del personal (Aldo, Maria , Carlos, Montserrat)te hacen sentir como en casa, supero mis expectativas, las camas son geniales supercomodas, ideal para estancia con los peques , hay cuidado de peques , definitivamente lo recomiendo
Excelente servicio del personal (Aldo, Maria , Carlos, Montserrat)te hacen sentir como en casa, supero mis expectativas, las camas son geniales supercomodas, ideal para estancia con los peques , hay cuidado de peques , definitivamente lo recomiendo
6
Jose Ignacio
20 Nov 2025
·
Stayed 3 nights
Al momento de hacer el Check inn fue una total pesadilla gracias a que las políticas de menores de edad y el motor de la plataforma no estaban correctamente sincronizadas.
Al momento de hacer el Check inn fue una total pesadilla gracias a que las políticas de menores de edad y el motor de la plataforma no estaban correctamente sincronizadas.
10
Mark
29 Apr 2025
·
Stayed 7 nights
Very clean. Great service
Very clean. Great service
6
Sandra
30 Jul 2024
·
Stayed 3 nights
Pack your patience during check in. It will take you a very long time. Beach area is small and they have limited seating. Food is good at specialty restaurants. We are not pool people so I cant comment on that. Drinks were okay. It would be good w a family and kids. Screaming kids were everywhere. It was okay for the low price but would probably never go back. Oh the AC on 6th floor 2nd tower didnt work well and the elevators are tiny and slow. Use the stairs if you are able to.
Pack your patience during check in. It will take you a very long time. Beach area is small and they have limited seating. Food is good at specialty restaurants. We are not pool people so I cant comment on that. Drinks were okay. It would be good w a family and kids. Screaming kids were everywhere. It was okay for the low price but would probably never go back. Oh the AC on 6th floor 2nd tower didnt work well and the elevators are tiny and slow. Use the stairs if you are able to.
4
Peter
21 Oct 2024
·
Stayed 4 nights
This trip was supposed to be for my wife\'s birthday. When we arrived, check in was ok then the pushy salesperson world not take no for an answer. First he offered discounts to a bamboo shop to pick up free socks, coupon for $200 off ro diamond palace, $50 jeep rental for the day, $50 per person for massage to $100 to spend all day in Chiciniza. We asked if this was timeshare and he said better. These day they are calling it"loyalty" points. He was relentless. He called our room to make sure we were coming. He kept referring how we have expedia vip access and my prices does for all the amenities he originally quoted. He brought us into this room so the girl in the office can fill out your information. The"loyalty" staff came in and basically told us what are our plans bc he did not want to waste our time. I explained i was not interested. Everything changed when i said no. They brought out the girl in the office, salesperson and a manager asking why we are not interested. We continued to let them know we were not interested and we are here for a short getaway. The sales manager was absolutely rude, pushy, disrespectful and manipulated the conversation. The staff was very kind, sales people needs a lesson in common courtesy and kindness of guests. I do not consider this resort luxury as they advertised. The food is below mediocre, rooms needs upgrade. You pay for everything as far as other amenities. Nothing was offered as a vip besides a salesperson telling me.
This trip was supposed to be for my wife\'s birthday. When we arrived, check in was ok then the pushy salesperson world not take no for an answer. First he offered discounts to a bamboo shop to pick up free socks, coupon for $200 off ro diamond palace, $50 jeep rental for the day, $50 per person for massage to $100 to spend all day in Chiciniza. We asked if this was timeshare and he said better. These day they are calling it"loyalty" points. He was relentless. He called our room to make sure we were coming. He kept referring how we have expedia vip access and my prices does for all the amenities he originally quoted. He brought us into this room so the girl in the office can fill out your information. The"loyalty" staff came in and basically told us what are our plans bc he did not want to waste our time. I explained i was not interested. Everything changed when i said no. They brought out the girl in the office, salesperson and a manager asking why we are not interested. We continued to let them know we were not interested and we are here for a short getaway. The sales manager was absolutely rude, pushy, disrespectful and manipulated the conversation. The staff was very kind, sales people needs a lesson in common courtesy and kindness of guests. I do not consider this resort luxury as they advertised. The food is below mediocre, rooms needs upgrade. You pay for everything as far as other amenities. Nothing was offered as a vip besides a salesperson telling me.
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AI-generated summary based on recent guest reviews
Location
Convenient for town, shopping, and dive/boat access, with great snorkeling and views of cruise ships. Some dislike the very small beach and constant cruise-ship presence.
Related guest reviews
8
christopher
30 Oct 2023
·
Stayed 7 nights
Perfect for my work trip purpose, close to cruise ports and easy transport links. Hotel was very nice, food was great and pools were spacious and the view from the infinity pool is beautiful. Staff were incredible all week, the area was safe to wonder and if I was looking for a relaxing getaway I would recommend. Only criticism was the air con stopped working after day 2 which made it difficult to sleep but I didn’t report it. If I was staying for longer or on my next visit I am sure the hotel would have resolved early. All in all I would recommend this hotel.
Perfect for my work trip purpose, close to cruise ports and easy transport links. Hotel was very nice, food was great and pools were spacious and the view from the infinity pool is beautiful. Staff were incredible all week, the area was safe to wonder and if I was looking for a relaxing getaway I would recommend. Only criticism was the air con stopped working after day 2 which made it difficult to sleep but I didn’t report it. If I was staying for longer or on my next visit I am sure the hotel would have resolved early. All in all I would recommend this hotel.
8
Stephenie
5 Apr 2025
·
Stayed 5 nights
We really enjoyed this property. It is very lush and tropical. The resort is smaller but seems spacious at the same time. There is plenty of room for people and lots of different options for pools/beach. The interior pool would be great for small kids (as it's shaded). People with mobility issues may have trouble with the stone walkways and when we were there the main elevator from the lobby was out of service. Everyone we encountered was friendly and attentive. The desk gave us adjoining rooms without even being asked, which was thoughtful and much appreciated. Everything was clean and well taken care of. Our rooms were spotless each day. The one drawback was the food. We didn't love it, but we were able to find something at the buffet (amazing omelets for breakfast). The price for our stay was so reasonable, we just ate out each night for dinner. Cozumel has many great options, some within walking distance of the resort. The town is a short cab ride away and so much fun. Our entire group - ages 76 to 14 found things to do. We saw a lot of fish snorkeling at the property and enjoyed watching the cruise ships come and go. We all agreed we loved this resort and plan to come back.
We really enjoyed this property. It is very lush and tropical. The resort is smaller but seems spacious at the same time. There is plenty of room for people and lots of different options for pools/beach. The interior pool would be great for small kids (as it's shaded). People with mobility issues may have trouble with the stone walkways and when we were there the main elevator from the lobby was out of service. Everyone we encountered was friendly and attentive. The desk gave us adjoining rooms without even being asked, which was thoughtful and much appreciated. Everything was clean and well taken care of. Our rooms were spotless each day. The one drawback was the food. We didn't love it, but we were able to find something at the buffet (amazing omelets for breakfast). The price for our stay was so reasonable, we just ate out each night for dinner. Cozumel has many great options, some within walking distance of the resort. The town is a short cab ride away and so much fun. Our entire group - ages 76 to 14 found things to do. We saw a lot of fish snorkeling at the property and enjoyed watching the cruise ships come and go. We all agreed we loved this resort and plan to come back.
10
Amanda
12 Jun 2025
·
Stayed 7 nights
The variety of pools and restaurants is nice, the resort is also close to town. All the staff was very friendly, and the nighty entertainment was good!
The variety of pools and restaurants is nice, the resort is also close to town. All the staff was very friendly, and the nighty entertainment was good!
10
Amy
23 Mar 2025
·
Stayed 5 nights
We very much enjoyed our stay at GPR. Although the rooms are small and older, they are very clean, as is the entire property. We had a garden view, and the foliage is beautiful. I really like the water filling stations located throughout the property. We thoroughly enjoyed the snorkeling right on the beach. I thought the food was just ok. Plenty of options on the buffet. You won’t go hungry. This is a quieter resort which we also loved. Very convenient location, just a short $10 cab ride to town.
We very much enjoyed our stay at GPR. Although the rooms are small and older, they are very clean, as is the entire property. We had a garden view, and the foliage is beautiful. I really like the water filling stations located throughout the property. We thoroughly enjoyed the snorkeling right on the beach. I thought the food was just ok. Plenty of options on the buffet. You won’t go hungry. This is a quieter resort which we also loved. Very convenient location, just a short $10 cab ride to town.
8
Ruben Quesada
21 Apr 2025
·
Stayed 7 nights
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
8
Adam
20 Aug 2025
·
Stayed 7 nights
I love the location of this resort. Its also an easy resort to navigate.
I love the location of this resort. Its also an easy resort to navigate.
10
Kirk
25 May 2025
·
Stayed 7 nights
It’s a great combination of location, service, and value
It’s a great combination of location, service, and value
8
Barbara
26 May 2024
·
Stayed 7 nights
I liked the variety around the facility. Lots of various food options. Pools were beautiful & well maintained. Areas for children, families & also adults only. The beach was small & chairs a bit limited. More around the pools were available. I really loved being able to just access the ocean through a channel by the beach and snorkel. Lots of different fish. Cruise ships docked right outside.
I liked the variety around the facility. Lots of various food options. Pools were beautiful & well maintained. Areas for children, families & also adults only. The beach was small & chairs a bit limited. More around the pools were available. I really loved being able to just access the ocean through a channel by the beach and snorkel. Lots of different fish. Cruise ships docked right outside.
10
Daniel
23 Nov 2025
·
Stayed 4 nights
We will definitely be staying here again the food is comparable to everywhere else that is all inclusive the staff here is amazing and there are several places within walking distance from the resort for shopping and restaurants
We will definitely be staying here again the food is comparable to everywhere else that is all inclusive the staff here is amazing and there are several places within walking distance from the resort for shopping and restaurants
10
Misty
26 Mar 2025
·
Stayed 4 nights
Beautiful! Great snorkeling
Beautiful! Great snorkeling
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AI-generated summary based on recent guest reviews
Dining
Frequent complaints cite bland or cold food, limited variety, and long waits for specialty restaurants; drinks can be hit-or-miss. Some guests found breakfast omelets or certain a la carte meals decent.
Related guest reviews
6
Tracey
11 Mar 2025
·
Stayed 10 nights
The rooms were great. New beds were very comfortable. The sheets, comforter, and pillows were very good. Housekeeping was great. The bar closes too early. Entertainment was just ok. The breakfast food was ok but always cold unless you got it straight off the grill. The restore food at the hotel was absolutely terrible! The worst food in an all inclusive. The drinks were poor as well. Soda was flat. We won’t be back. This was our third stay and it’s truly gone down hill with the food.
The rooms were great. New beds were very comfortable. The sheets, comforter, and pillows were very good. Housekeeping was great. The bar closes too early. Entertainment was just ok. The breakfast food was ok but always cold unless you got it straight off the grill. The restore food at the hotel was absolutely terrible! The worst food in an all inclusive. The drinks were poor as well. Soda was flat. We won’t be back. This was our third stay and it’s truly gone down hill with the food.
6
Kimberlee
13 Sept 2025
·
Stayed 4 nights
The hotel is nice but the food was terrible and a big dissapointment. They have cut to may corners obviously to save money.
The hotel is nice but the food was terrible and a big dissapointment. They have cut to may corners obviously to save money.
8
Erin
17 Oct 2025
·
Stayed 1 night
The lobby and grounds are very impressive! Check in process took about 20 minutes, but we were served lemonade in line. The room was great with a beautiful view of the sea! The main pool is so beautiful with the waterfall and surrounding jungle! The oceanfront pool (across the road, accessible easily by tunnel) and beach area are small, but very pleasant. The sports bar was beautiful, and was a great place to watch NFL! The food at the buffet was sub-par, especially at breakfast! This hotel is absolutely not handicap-accessible. The walking paths across the resort are made of large and beautiful, flat rocks with cement in between. Unfortunately, it’s very uneven to walk on, and it would be difficult for anyone who has trouble walking or balance issues. The buffet has makeshift wooden ramps for wheelchairs to navigate, but they are not secured or stable.
The lobby and grounds are very impressive! Check in process took about 20 minutes, but we were served lemonade in line. The room was great with a beautiful view of the sea! The main pool is so beautiful with the waterfall and surrounding jungle! The oceanfront pool (across the road, accessible easily by tunnel) and beach area are small, but very pleasant. The sports bar was beautiful, and was a great place to watch NFL! The food at the buffet was sub-par, especially at breakfast! This hotel is absolutely not handicap-accessible. The walking paths across the resort are made of large and beautiful, flat rocks with cement in between. Unfortunately, it’s very uneven to walk on, and it would be difficult for anyone who has trouble walking or balance issues. The buffet has makeshift wooden ramps for wheelchairs to navigate, but they are not secured or stable.
8
Robert
15 Oct 2025
·
Stayed 7 nights
Food at breakfast is not hot enough. Sometimes just cold. Needs a better system to keep food at a safe temperature
Food at breakfast is not hot enough. Sometimes just cold. Needs a better system to keep food at a safe temperature
8
Stephen
5 Jun 2025
·
Stayed 5 nights
My wife and I visited this hotel for our first trip outside the USA, and overall, our five-night stay was very pleasant. Pros: • The buffet offered a wide variety of choices, including made-to-order eggs in the morning. • Throughout the day, snacks like fresh fruit, small sandwiches, and ice cream were readily available. • The two pools overlooking the water were beautiful, and drinks were served generously and often. • The staff were outstanding—friendly, professional, and always willing to help. • Our room was clean, and the air conditioning worked perfectly, which made for a comfortable stay. • The hotel was conveniently located near the town, with easy access to shops, restaurants, and excursions—all of which could be booked right from the hotel. Cons: • One downside was the persistent pressure from staff trying to get us to attend a 1.5-hour presentation. Some of these individuals later approached us with personal side deals, which felt a bit uncomfortable. • The pool bars closed relatively early—one at 6 p.m. and the other at 7 p.m.—which felt a little too soon for a resort setting. • While the food was generally good, it could be inconsistent depending on the time of day and the restaurant. We ended up sticking with the buffet, as it was the most reliable option.
My wife and I visited this hotel for our first trip outside the USA, and overall, our five-night stay was very pleasant. Pros: • The buffet offered a wide variety of choices, including made-to-order eggs in the morning. • Throughout the day, snacks like fresh fruit, small sandwiches, and ice cream were readily available. • The two pools overlooking the water were beautiful, and drinks were served generously and often. • The staff were outstanding—friendly, professional, and always willing to help. • Our room was clean, and the air conditioning worked perfectly, which made for a comfortable stay. • The hotel was conveniently located near the town, with easy access to shops, restaurants, and excursions—all of which could be booked right from the hotel. Cons: • One downside was the persistent pressure from staff trying to get us to attend a 1.5-hour presentation. Some of these individuals later approached us with personal side deals, which felt a bit uncomfortable. • The pool bars closed relatively early—one at 6 p.m. and the other at 7 p.m.—which felt a little too soon for a resort setting. • While the food was generally good, it could be inconsistent depending on the time of day and the restaurant. We ended up sticking with the buffet, as it was the most reliable option.
2
Gosia
5 Jan 2026
·
Stayed 7 nights
I had a very disappointing experience staying at Park Royal. The food was bland and lacked flavor. The only consistently safe and decent option was fruit. Lines for the all-inclusive restaurants were extremely long. For example, every night at the Italian restaurant there were at least twenty families ahead of us, regardless of what time we arrived, and reservations were not allowed. The Wi-Fi was unreliable and kept disconnecting. The beach is located right next to a port with at least five large cruise ships docked at all times. You are essentially swimming next to cruise traffic, which raises obvious concerns about water quality (fuel, waste, etc.). The room itself was nice—I stayed on the 9th floor with an ocean view—but it had a very strong mold smell. I understand the hotel was fully booked, but after reporting the issue twice, no one ever came to clean or check the AC unit to address the smell. Service was another major disappointment. Unless you are visibly tipping, service is minimal. Staff seemed to expect extra payment for nearly everything. Overall, this resort did not meet expectations and I would not recommend it.
I had a very disappointing experience staying at Park Royal. The food was bland and lacked flavor. The only consistently safe and decent option was fruit. Lines for the all-inclusive restaurants were extremely long. For example, every night at the Italian restaurant there were at least twenty families ahead of us, regardless of what time we arrived, and reservations were not allowed. The Wi-Fi was unreliable and kept disconnecting. The beach is located right next to a port with at least five large cruise ships docked at all times. You are essentially swimming next to cruise traffic, which raises obvious concerns about water quality (fuel, waste, etc.). The room itself was nice—I stayed on the 9th floor with an ocean view—but it had a very strong mold smell. I understand the hotel was fully booked, but after reporting the issue twice, no one ever came to clean or check the AC unit to address the smell. Service was another major disappointment. Unless you are visibly tipping, service is minimal. Staff seemed to expect extra payment for nearly everything. Overall, this resort did not meet expectations and I would not recommend it.
8
Cindy Kay
4 Jan 2025
·
Stayed 8 nights
Having three restaurants on site was helpful. However you certainly need reservations, we were told by the one of the hosts it would be 20 min. One hour and 20 min. My sister in law went to see what was going on. They all of a sudden they found a table. They hadn’t filled the salad for a few hours hadn’t taken our order fo sometime. Just awful service and food was cold. Very very poor service by everyone in the restaurant.
Having three restaurants on site was helpful. However you certainly need reservations, we were told by the one of the hosts it would be 20 min. One hour and 20 min. My sister in law went to see what was going on. They all of a sudden they found a table. They hadn’t filled the salad for a few hours hadn’t taken our order fo sometime. Just awful service and food was cold. Very very poor service by everyone in the restaurant.
4
WALTER
22 Jun 2025
·
Stayed 6 nights
I’ve stayed here the past 5 trips to Cozumel! At first it was awesome but over the years the food has went down hill! Will be looking for a different resort on the next trip to Cozumel! Long lines for dinner as they no longer do reservations or have a dress code that they adhere too anymore!
I’ve stayed here the past 5 trips to Cozumel! At first it was awesome but over the years the food has went down hill! Will be looking for a different resort on the next trip to Cozumel! Long lines for dinner as they no longer do reservations or have a dress code that they adhere too anymore!
6
Christopher
1 Oct 2025
·
Stayed 4 nights
The dining service was average (too long wait time to be seated and served) and the food was average and snail portions at restaurants.
The dining service was average (too long wait time to be seated and served) and the food was average and snail portions at restaurants.
8
Heather
31 Dec 2025
·
Stayed 7 nights
Overall very good . Standouts for this resort were 1. CLeanliness . The cleaning staff is top notch and probably get very little credit . From the bathrooms , guest rooms, beaches and pools . Clean all the time . 2 . The activities with the Funtastic team ! So much fun with the sand volleyball and shows . 3 . The Cafe team of girls made the best lattes 4 . Very comfortable beds and lovely ocean view . Great location . Not so good . Food was good , never great and sometimes cold . Alcohol was watered down . Wine was the only thing not , but you could only get that at then nice / reservation restaurants. Oh .. and Taxis are expensive . Plan to spend 20 dollars at the least to even go 2 Km.
Overall very good . Standouts for this resort were 1. CLeanliness . The cleaning staff is top notch and probably get very little credit . From the bathrooms , guest rooms, beaches and pools . Clean all the time . 2 . The activities with the Funtastic team ! So much fun with the sand volleyball and shows . 3 . The Cafe team of girls made the best lattes 4 . Very comfortable beds and lovely ocean view . Great location . Not so good . Food was good , never great and sometimes cold . Alcohol was watered down . Wine was the only thing not , but you could only get that at then nice / reservation restaurants. Oh .. and Taxis are expensive . Plan to spend 20 dollars at the least to even go 2 Km.
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AI-generated summary based on recent guest reviews
10
Rafael
2 weeks ago
·
Stayed 4 nights
I have been traveling and been in many places hotels I have to say these place is amazing 10/10 everything is amazing the staff are so friendly and welcoming is a place I would recommend 100% the ocean is so calm to enjoy with the kids since theres no big waves also you get to see every day the big cruise ships and amazing sunset also the food is great thanks Park Royal
I have been traveling and been in many places hotels I have to say these place is amazing 10/10 everything is amazing the staff are so friendly and welcoming is a place I would recommend 100% the ocean is so calm to enjoy with the kids since theres no big waves also you get to see every day the big cruise ships and amazing sunset also the food is great thanks Park Royal
6
brenda
18 Aug 2026
·
Stayed 3 nights
Food was horrible. All options including the buffett and restaurants. Went to the buffett every night, and every night was disappointing. Mexican restaurant and Italian restaurant bad. Only thing okay at the Italian restaurant was breaded fish. Room service was better, but when I mean better, it was still bad at least 2 out of 5. Bacon was never cooked, food arrived cold. Mini fridge was never stocked up. After 3 days I had to go to front desk to request after speaking with room service about it multiple times. Wanted a massage, after trying to call the spa nobody ever answered. Called the front desk, multiple people said they were closed or at lunch, they weren't sure. Then I called back and they said spa employees are at the pool looking for customers. For me to go to the spa myself and make the appointment in person if I wanted a massage. The amount of employees they have waiting to sell you a timeshare is unbelievable. Makes you feel as if you are on a car lot buying a car. Not a relaxing atmosphere. Ice machines didnt work, the noise from the room next door, with employees moving furniture in the early morning was horrible. Our room was next to the model rooms where they show all of the people trying to get them to purchase a time share. After being here 10 years ago, the o ly thing that has improved is the drinking. More options to choose from. Food needs major improvements. People were complaining, hopefully this changes. The amount of money paid for was a waste of m
Food was horrible. All options including the buffett and restaurants. Went to the buffett every night, and every night was disappointing. Mexican restaurant and Italian restaurant bad. Only thing okay at the Italian restaurant was breaded fish. Room service was better, but when I mean better, it was still bad at least 2 out of 5. Bacon was never cooked, food arrived cold. Mini fridge was never stocked up. After 3 days I had to go to front desk to request after speaking with room service about it multiple times. Wanted a massage, after trying to call the spa nobody ever answered. Called the front desk, multiple people said they were closed or at lunch, they weren't sure. Then I called back and they said spa employees are at the pool looking for customers. For me to go to the spa myself and make the appointment in person if I wanted a massage. The amount of employees they have waiting to sell you a timeshare is unbelievable. Makes you feel as if you are on a car lot buying a car. Not a relaxing atmosphere. Ice machines didnt work, the noise from the room next door, with employees moving furniture in the early morning was horrible. Our room was next to the model rooms where they show all of the people trying to get them to purchase a time share. After being here 10 years ago, the o ly thing that has improved is the drinking. More options to choose from. Food needs major improvements. People were complaining, hopefully this changes. The amount of money paid for was a waste of m
10
Mayerling
28 Jul 2026
·
Stayed 9 nights
Staff was amazing and the view was terrific. Great deal for all inclusive
Staff was amazing and the view was terrific. Great deal for all inclusive
8
Vanessa
3 Jul 2026
·
Stayed 4 nights
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10
William
16 Jun 2026
·
Stayed 5 nights
Highly recommend this place again and i can’t wait to go back soon!
Highly recommend this place again and i can’t wait to go back soon!
FAQs about Grand Park Royal Cozumel - All Inclusive
Is parking available at the property?
Free valet parking is available onsite, and there is also parking on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Where is the property located in relation to key landmarks?
The property is connected to a shopping center and is within a 15-minute drive of Paradise Beach and Mr. Sancho's Beach Club. It is 8.8 mi (14.1 km) from San Francisco Beach and 17.2 mi (27.7 km) from Xplor Theme Park.
Does the property have a swimming pool?
Yes, there are 3 outdoor swimming pools available for guests to enjoy.
What are the policies for guests staying with children?
Children are allowed at the property, and there is no minimum age requirement for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: NO DATA
- 2026-09-19: 603.9676130249023USD
- 2026-09-20: 601.6718130249023USD
- 2026-09-21: 300.8068306762695USD
- 2026-09-22: 285.1441856765747USD
- 2026-09-23: 285.8147340118408USD
- 2026-09-24: 286.2802101242065USD
- 2026-09-25: 285.8147340118408USD
- 2026-09-26: 285.8147340118408USD
- 2026-09-27: 286.80282200622554USD
- 2026-09-28: 285.8147340118408USD
- 2026-09-29: 289.80929849853516USD
- 2026-09-30: 289.80929849853516USD
- 2026-10-01: 286.7913317962646USD
- 2026-10-02: 257.0685582595825USD
- 2026-10-03: 245.83339242553708USD
- 2026-10-04: 232.7421022781372USD
- 2026-10-05: 240.83840898742673USD
- 2026-10-06: 252.27335734405517USD
- 2026-10-07: 246.23681089477537USD
- 2026-10-08: 272.8306216003418USD
- 2026-10-09: 278.47588786621094USD
- 2026-10-10: 275.30832073211667USD
- 2026-10-11: 281.8273158752441USD
- 2026-10-12: 281.3148279891968USD
- 2026-10-13: 250.83553972930906USD
- 2026-10-14: 250.83553972930906USD
- 2026-10-15: 250.83553972930906USD
- 2026-10-16: 250.83553972930906USD
- 2026-10-17: 251.40157269439695USD
- 2026-10-18: 252.27335734405517USD
- 2026-10-19: 250.84268607940672USD
- 2026-10-20: 250.83553972930906USD
- 2026-10-21: 252.27335734405517USD
- 2026-10-22: 236.04576534423828USD
- 2026-10-23: 250.83553972930906USD
- 2026-10-24: 250.83553972930906USD
- 2026-10-25: 251.84310503082273USD
- 2026-10-26: 250.83553972930906USD
- 2026-10-27: 250.83553972930906USD
- 2026-10-28: 231.84886106262206USD
- 2026-10-29: 250.83553972930906USD
- 2026-10-30: 251.84310503082273USD
- 2026-10-31: 250.83553972930906USD
- 2026-11-01: 235.83627919921872USD
- 2026-11-02: 253.82966774902343USD
- 2026-11-03: 242.83926440582275USD
- 2026-11-04: 227.84715022583006USD
- 2026-11-05: 253.82966774902343USD
- 2026-11-06: 337.67775841369627USD
- 2026-11-07: 338.79448070983887USD
- 2026-11-08: 321.82295016174317USD
- 2026-11-09: 254.2755264297485USD
- 2026-11-10: 253.82966774902343USD
- 2026-11-11: 253.82966774902343USD
- 2026-11-12: 254.07262613677977USD
- 2026-11-13: 211.77103282318114USD
- 2026-11-14: 266.8423655609131USD
- 2026-11-15: 211.77103282318114USD
- 2026-11-16: 253.82966774902343USD
- 2026-11-17: 253.82966774902343USD
- 2026-11-18: 254.2755264297485USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses some wind energy
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Babysitting/Child services
Room service
Tour desk
Services
Tour desk
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Bingo
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Massage
Solarium
Spa & wellness centre
Kids club
Family room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Private beach
Garden
Beach (nearby)
Karaoke
Playground
Child pool
Pool outdoor
Evening Entertainment
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi