Emporio Cancun - Buy All Inclusive Option
US$94
/ night
Avg. for September
Select dates to see prices and availability
US$94
/ night
Avg. for September
Monthly average prices
Nightly prices at Emporio Cancun - Buy All Inclusive Option average US$94 in the cheapest month (September) and US$193 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$165 |
| February | US$166 |
| March | US$161 |
| April | US$149 |
| May | US$128 |
| June | US$115 |
| July | US$124 |
| August | US$116 |
| September | US$94 |
| October | US$103 |
| November | US$116 |
| December | US$193 |
J
F
M
A
M
J
J
A
Sept · US$94
S
O
N
D
Most expensive: December (~US$193)
Cheapest: September (~US$94)
About this property
Dip into one of the 3 outdoor pools or enjoy other recreational amenities including a waterslide and a 24-hour fitness center. This resort also features concierge services, an arcade/game room, and gift shops/newsstands.
Amenities
Dip into one of the 3 outdoor pools or enjoy other recreational amenities including a waterslide and a 24-hour fitness center. This resort also features concierge services, an arcade/game room, and gift shops/newsstands.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has 8288 square feet (770 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Dining
Enjoy international cuisine at CúA Culinary Artisans, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Rooms
Make yourself at home in one of the 545 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.
Location
With a stay at Emporio Cancun Optional All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. This beach resort is 2.8 mi (4.5 km) from La Isla Shopping Mall and 7.3 mi (11.8 km) from Langosta Beach.
What's nearby
Maya Museum of Cancun(0.1 Miles)
Nichupté Lagoon(0.2 Miles)
Museo Maya Trailhead(0.3 Miles)
Iberostar Cancun Golf Course(0.3 Miles)
San Miguelito(0.5 Miles)
Oasis Arena(0.5 Miles)
Aquaworld(0.8 Miles)
Delfines Beach(1.2 Miles)
El Rey Ruins(1.4 Miles)
El Rey Ruins Trailhead(1.4 Miles)
Ballenas Beach(1.5 Miles)
Luxury Avenue Shopping Mall(2.1 Miles)
Kukulcan Plaza Shopping Mall(2.2 Miles)
Marlin Beach(2.5 Miles)
Hotel Zone Beaches(2.5 Miles)
Cancun Intl. Airport (CUN)(9.9 Miles)
Tulum Intl. Airport (TQO)(105.2 Miles)
Parking
Restaurant
Swimming pool
Babysitting/Child services
Room service
Tour desk
Location
Boulevard Kukulcan Retorno Gucumatz Km 17 L49 Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico
Maya Museum of Cancun (0.1 Miles)
Nichupté Lagoon (0.2 Miles)
Museo Maya Trailhead (0.3 Miles)
Iberostar Cancun Golf Course (0.3 Miles)
San Miguelito (0.5 Miles)
Oasis Arena (0.5 Miles)
Room options
5
Deluxe Suite, 1 King Bed with Sofa Bed
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
428 ft²
Air ConditioningSofa BedPrivate Bathroom
8
Deluxe Suite, 1 King Bed with Sofa Bed, Ocean View
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
428 ft²
Air ConditioningSeparate Bathtub and ShowerPrivate Bathroom
5
Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
428 ft²
Air ConditioningSofa BedPrivate Bathroom
6
Deluxe Doble Room Oceanfront
Room details
2 Double Beds
Sleeps 4
381 ft²
Air ConditioningPrivate BathroomTV
6
Deluxe Double Room
Room details
2 Double Beds
Sleeps 4
381 ft²
Air ConditioningPrivate BathroomTV
5
Super Saver
Room details
2 Double Beds
Sleeps 4
381 ft²
Air ConditioningPrivate BathroomTV
5
Deluxe Double Room, Ocean View
Room details
2 Double Beds
Sleeps 4
381 ft²
Air ConditioningPrivate BathroomTV
12
Swim Up Double Oceanfront Only Adults
Room details
2 Double Beds
Sleeps 4
381 ft²
BalconyAir ConditioningPrivate BathroomTVPrivate Pool
17
Swim Up King Oceanfront Only Adults
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
428 ft²
BalconyAir ConditioningPrivate BathroomTVPrivate Pool
Guest reviews
8.1
Very good
Based on 3,302 verified reviews
Who stays here?
Business
3%
Couple
31%
Family
49%
Group
12%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Emporio Cancun - Buy All Inclusive Option, guests often love the wide beach, ocean views, and many helpful staff, but repeatedly mention active construction, many stairs, and confusion or extra charges around what the all inclusive plan actually includes.
Read moreWas this helpful?
What guests think
At Emporio Cancun - Buy All Inclusive Option, guests often love the wide beach, ocean views, and many helpful staff, but repeatedly mention active construction, many stairs, and confusion or extra charges around what the all inclusive plan actually includes.
Rooms range from spacious and comfortable with great views to dated or poorly maintained, with recurring reports of weak air conditioning, humidity, and occasional cleanliness issues such as mold or insects. Facilities include multiple pools and beach areas, but guests report some closures, cold jacuzzis or pools, long check-ins, and restaurant reservations that fill quickly. Food quality varies from excellent to repetitive or limited, and the lively, family-friendly atmosphere means it is not adults-only; expect a beach-focused stay with value trade-offs.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Facilities include several pools and direct beach access, but many reviews mention active construction with occasional area closures, cold pools or jacuzzis, lots of stairs and some elevator issues, limited evening entertainment, and inconsistent enforcement of adults-only areas.
Related guest reviews
10
Embert
17 Nov 2025
·
Stayed 5 nights
Food options were great from morning til night. Staff were very friendly and helpful. Hotel room was cleaned daily. Emporio was an overall great hotel. The only thing that would’ve helped was to be informed that two pools would be closed and that construction would be going on from 7am to 10pm daily.
Food options were great from morning til night. Staff were very friendly and helpful. Hotel room was cleaned daily. Emporio was an overall great hotel. The only thing that would’ve helped was to be informed that two pools would be closed and that construction would be going on from 7am to 10pm daily.
8
Arshak Andrew
15 Nov 2025
·
Stayed 6 nights
It was a nice resort with plenty of pools and a nice beach. The only drawback was evening entertainment was not that great, otherwise an excellent vacation at Emprio.
It was a nice resort with plenty of pools and a nice beach. The only drawback was evening entertainment was not that great, otherwise an excellent vacation at Emprio.
4
Alyson
26 Feb 2025
·
Stayed 1 night
Extremely poor customer service, staff are unfriendly and do not care whatsoever about the experience they provide. Checkin and checkout was very poor with little information. Hot tub was very dirty full of dead bugs. Rooms old and not maintained well. Nowhere near enough chairs or umbrellas for guests. Many guests like myself had to sit on my ONE towel I got for the day for pool use. Seemed like a motel on the NJ shore where broke college kids go to. I would never recommend or go back there. Was cracky.
Extremely poor customer service, staff are unfriendly and do not care whatsoever about the experience they provide. Checkin and checkout was very poor with little information. Hot tub was very dirty full of dead bugs. Rooms old and not maintained well. Nowhere near enough chairs or umbrellas for guests. Many guests like myself had to sit on my ONE towel I got for the day for pool use. Seemed like a motel on the NJ shore where broke college kids go to. I would never recommend or go back there. Was cracky.
6
vanna
30 Nov 2025
·
Stayed 4 nights
Pros: Nice ocean view. Can walk from the resort to the beach. There were three consistent food options, the Cua buffet which was open for breakfast. It was okay, it was reliable but repetitive/ including same breakfast options if an omelette bar and waffles. Fasano, which was an Uruguayan sit-down restaurant was what my family liked the most. The octopus cracklings and carpaccio were good choices. Our servers there were always so kind and attentive and we loved them. Bacoli was the other restaurant that required a reservation- Italian restaurant- standard food such as Calamari, fettuccine, and a seafood pasta that I liked.! Entrees were so-so but the Dessert was delicious. *Make the reservations for the restaurants as soon as you can b/c it fills up Sunset grille/Cua were the two buffet options. Standard but breakfast was very repetitive. I enjoyed the unlimited smoothies through all-inclusive! Def worth all-inclusive. Cons: Construction was going on throughout my stay. The adult infinity pool was closed and the jacuzzi was not heated past room temp. When I checked in, there was a mishap with the check-in lady saying I didn’t have all-inclusive. This was eventually sorted out but def double check the booking to make sure you clicked the all-inclusive button! Overall, I had a good time but I think it could be better with more food options and less issues with staff/resort. This is a good starter resort for your first time in Cancun.
Pros: Nice ocean view. Can walk from the resort to the beach. There were three consistent food options, the Cua buffet which was open for breakfast. It was okay, it was reliable but repetitive/ including same breakfast options if an omelette bar and waffles. Fasano, which was an Uruguayan sit-down restaurant was what my family liked the most. The octopus cracklings and carpaccio were good choices. Our servers there were always so kind and attentive and we loved them. Bacoli was the other restaurant that required a reservation- Italian restaurant- standard food such as Calamari, fettuccine, and a seafood pasta that I liked.! Entrees were so-so but the Dessert was delicious. *Make the reservations for the restaurants as soon as you can b/c it fills up Sunset grille/Cua were the two buffet options. Standard but breakfast was very repetitive. I enjoyed the unlimited smoothies through all-inclusive! Def worth all-inclusive. Cons: Construction was going on throughout my stay. The adult infinity pool was closed and the jacuzzi was not heated past room temp. When I checked in, there was a mishap with the check-in lady saying I didn’t have all-inclusive. This was eventually sorted out but def double check the booking to make sure you clicked the all-inclusive button! Overall, I had a good time but I think it could be better with more food options and less issues with staff/resort. This is a good starter resort for your first time in Cancun.
6
Jose
24 Nov 2025
·
Stayed 6 nights
Swim up bar was closed and
Swim up bar was closed and
8
Allan
29 Nov 2025
·
Stayed 6 nights
Family of 4 (2A/2C) Pros: •Name brand alcohol included with the all inclusive I.e Hornito, Jose Cuervo, Jim bean. •Def go to the sunset grill for lunch probably •Hotel design. The hotel had different levels and lounge areas to hang out. Cons: •There was construction at the pool area and pool bar at the infinity pool. Personally it didn’t bother me and it was understandable being the off season. •Kids were not allowed at the infinity pool. I found this annoying because it had the best view and the kids enjoyed this pool the most. •There were 3 restaurants on the property. 2 that needed reservations that were had to get and the 3rd was a buffet style which was easily accessible. •No snack area(ice cream/cake/coffee) included in the all inclusive I had a good experience at Emporio Cancun. The hotel is beautiful, clean, and perfectly located right on the beach. The rooms were comfortable, and well-maintained. The staff was friendly. Great atmosphere, and the beach area was gorgeous with plenty of space to unwind. Overall, Emporio Cancun provided an excellent mix of comfort, service, and scenery. That being said the all inclusive amenities, pools/area need improvement. It seems a more adult/couple resort than a family resort. I would stay here again.
Family of 4 (2A/2C) Pros: •Name brand alcohol included with the all inclusive I.e Hornito, Jose Cuervo, Jim bean. •Def go to the sunset grill for lunch probably •Hotel design. The hotel had different levels and lounge areas to hang out. Cons: •There was construction at the pool area and pool bar at the infinity pool. Personally it didn’t bother me and it was understandable being the off season. •Kids were not allowed at the infinity pool. I found this annoying because it had the best view and the kids enjoyed this pool the most. •There were 3 restaurants on the property. 2 that needed reservations that were had to get and the 3rd was a buffet style which was easily accessible. •No snack area(ice cream/cake/coffee) included in the all inclusive I had a good experience at Emporio Cancun. The hotel is beautiful, clean, and perfectly located right on the beach. The rooms were comfortable, and well-maintained. The staff was friendly. Great atmosphere, and the beach area was gorgeous with plenty of space to unwind. Overall, Emporio Cancun provided an excellent mix of comfort, service, and scenery. That being said the all inclusive amenities, pools/area need improvement. It seems a more adult/couple resort than a family resort. I would stay here again.
8
Sandra paola
22 Nov 2025
·
Stayed 4 nights
Todo perfecto a excepción del agua fria en las piscinas
Todo perfecto a excepción del agua fria en las piscinas
6
Mathias
25 Jan 2026
·
Stayed 3 nights
Hotellet har fin plassering på stranden med flott utsikt over havet. Oppsummert hadde vi et fint opphold her, men det er noen ting vi ble skuffet over: - Hotellet var mer slitt enn vi så for oss, og deler av det har behov for oppgradering. Renholdet på hotellet og rommene kunne også vært bedre. - Gymmet var veldig lite, og hadde begrenset utstyr - Rommet hadde kun regnfall dusjhode - Begrenset til ingen glutenfrie alternativer på frokostbuffet. Kun en type kaffe som var veldig svak. - Servicen kunne generelt vært bedre og personalet snakket nesten ikke engelsk, noe som til tider var en utfordring
Hotellet har fin plassering på stranden med flott utsikt over havet. Oppsummert hadde vi et fint opphold her, men det er noen ting vi ble skuffet over: - Hotellet var mer slitt enn vi så for oss, og deler av det har behov for oppgradering. Renholdet på hotellet og rommene kunne også vært bedre. - Gymmet var veldig lite, og hadde begrenset utstyr - Rommet hadde kun regnfall dusjhode - Begrenset til ingen glutenfrie alternativer på frokostbuffet. Kun en type kaffe som var veldig svak. - Servicen kunne generelt vært bedre og personalet snakket nesten ikke engelsk, noe som til tider var en utfordring
8
janette
12 May 2025
·
Stayed 5 nights
Didn’t like the kids in the adult pool
Didn’t like the kids in the adult pool
8
Sikiru Abiodun
12 Aug 2025
·
Stayed 11 nights
Construction on going
Construction on going
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: many guests found rooms and grounds clean, while others reported moldy odors, cockroaches, dirty balconies or common areas, and inconsistent upkeep.
Related guest reviews
10
Donald
1 Dec 2025
·
Stayed 5 nights
Very clean and beautiful hotel
Very clean and beautiful hotel
10
Daniela
28 Aug 2025
·
Stayed 5 nights
Food is so delicious and the personal is very nice. The thing that I didn’t like was the shower in my room had mold and the smell was strong. Everything was fabulous I definitely stay again with them.
Food is so delicious and the personal is very nice. The thing that I didn’t like was the shower in my room had mold and the smell was strong. Everything was fabulous I definitely stay again with them.
8
Alevtyna
13 May 2025
·
Stayed 5 nights
We were a group of three, but the room we were given was only prepared for one person and was very dirty. The floor was unclean, there were stains on the tables and furniture, and a shocking amount of dust everywhere even on the alarm clock by the bed and the coffee-making equipment. We asked to change the room, and the new one was cleaner, though the floors still didn’t seem to be cleaned properly. On the positive side, the food was absolutely delicious, and the front desk staff were friendly and kind. However, we really hope the hotel starts paying more attention to cleanliness in the rooms. It’s something that has a huge impact on the overall experience and definitely needs improvement. To maintain its standards, the hotel should also consider renovating the common areas near the elevators and ensure more frequent cleaning in and around the elevators as well.
We were a group of three, but the room we were given was only prepared for one person and was very dirty. The floor was unclean, there were stains on the tables and furniture, and a shocking amount of dust everywhere even on the alarm clock by the bed and the coffee-making equipment. We asked to change the room, and the new one was cleaner, though the floors still didn’t seem to be cleaned properly. On the positive side, the food was absolutely delicious, and the front desk staff were friendly and kind. However, we really hope the hotel starts paying more attention to cleanliness in the rooms. It’s something that has a huge impact on the overall experience and definitely needs improvement. To maintain its standards, the hotel should also consider renovating the common areas near the elevators and ensure more frequent cleaning in and around the elevators as well.
8
Carolina
22 Feb 2026
·
Stayed 3 nights
You’ll notice it’s and old hotel but the room was very clean, spacious and comfortable. Loved the bed and pillow, got all the amenities you need. AC and fridge was good. The only feedback was the dirty balcony and windows, so much for getting an ocean view room. Besides that the view was really nice, the ocean is gorgeous but a bit rough. Also our fan in the shower was really dirty, so when we turned it on there where dust everywhere… but we had great service through out!
You’ll notice it’s and old hotel but the room was very clean, spacious and comfortable. Loved the bed and pillow, got all the amenities you need. AC and fridge was good. The only feedback was the dirty balcony and windows, so much for getting an ocean view room. Besides that the view was really nice, the ocean is gorgeous but a bit rough. Also our fan in the shower was really dirty, so when we turned it on there where dust everywhere… but we had great service through out!
4
MICHAEL
11 Feb 2026
·
Stayed 3 nights
There were roaches in the bathroom and bedroom.
There were roaches in the bathroom and bedroom.
4
SHAUN
18 Apr 2025
·
Stayed 7 nights
We had roaches in the toilet area of our room. We have a picture of a roach on the dinner table as the FaSona restaurant. It took three days to get our room cleaned and the bedding changed when we got there. The elevator access to our floor was very limited and the hotel seemed in need of a lot of maintenance. We couldn't even get a pot of coffee delivered for room service. Room service was pretty much useless.
We had roaches in the toilet area of our room. We have a picture of a roach on the dinner table as the FaSona restaurant. It took three days to get our room cleaned and the bedding changed when we got there. The elevator access to our floor was very limited and the hotel seemed in need of a lot of maintenance. We couldn't even get a pot of coffee delivered for room service. Room service was pretty much useless.
10
Julian
5 Jan 2026
·
Stayed 5 nights
Room was spotless, and the staff was great.
Room was spotless, and the staff was great.
6
Ana
7 May 2025
·
Stayed 4 nights
When you walk in it smells moldy in the lobby and when you walk into your room moldy again the AC in the room barley works and kept turning off and we wouldn’t notice until we would start sweating from how hot it was getting. There is cockroaches in the room they would come out especially at night which was nasty. Food isn’t even all that if you’re expecting Mexican food you ain’t getting “Mexican” food. They have thousands of rooms but only a few beach chairs and umbrellas to offer so we obviously didn’t get a spot to sit at the beach. Over all I give this hotel a 3/5.
When you walk in it smells moldy in the lobby and when you walk into your room moldy again the AC in the room barley works and kept turning off and we wouldn’t notice until we would start sweating from how hot it was getting. There is cockroaches in the room they would come out especially at night which was nasty. Food isn’t even all that if you’re expecting Mexican food you ain’t getting “Mexican” food. They have thousands of rooms but only a few beach chairs and umbrellas to offer so we obviously didn’t get a spot to sit at the beach. Over all I give this hotel a 3/5.
6
Luis Martínez
22 Aug 2025
·
Stayed 6 nights
Instalaciones buenas, pero la limpieza deficiente
Instalaciones buenas, pero la limpieza deficiente
8
Ricky N
16 Apr 2025
·
Stayed 2 nights
It was very nice with two exceptions. The first room we were assigned the door did not lock. The attendant saw it and reported it. However when we went into the room there were cockroaches and this was disgusting. I complained and they moved us to another room. However I had requested feather free room due to my wife’s allergies. They did not have feather free and never communicated this with us. They finally gave here couch cushions and a pillow case. Not really to comfortable. Other than this everything was fine
It was very nice with two exceptions. The first room we were assigned the door did not lock. The attendant saw it and reported it. However when we went into the room there were cockroaches and this was disgusting. I complained and they moved us to another room. However I had requested feather free room due to my wife’s allergies. They did not have feather free and never communicated this with us. They finally gave here couch cushions and a pillow case. Not really to comfortable. Other than this everything was fine
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious with comfortable beds and striking ocean views, including some swim-up options. Recurring issues include weak or capped AC, humidity, dated furnishings, and maintenance problems.
Related guest reviews
8
Justin
7 Oct 2025
·
Stayed 2 nights
This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
6
Josh
3 Jun 2025
·
Stayed 8 nights
Room is too hot. AC limited to 22°C but the room never reached past 23.5°C. Woke up in the middle of the night with the room temp at 24.5°C even though the AC was on at 22°C. The room also smelled like mildew. At first the pillows were a little moist but after room service changed the sheets and pillow cases they were dry. But the room still smelled the same. If you have all inclusive you do have access to the dining halls, and the restaurants you need reservations for. Most of it is included unless you get something out of their all inclusive menu. Buffet dining halls has basically the same stuff every day with little variations. If you're enjoying the pool they do have an area set up to get food without having to go inside a building. The alcohol is completely watered down. Even when they pour doubles. Shots of tequila burned like tequila but it didn't really have an effect like it should. It's all inclusive so you can drink as much as you want. Coconuts that grow right there on the trees they charge $10 usd for 1 and isn't included in all inclusive. Booked 8 nights and after 5 nights we were ready to leave. The walk to the dining halls are treacherous through the blazing sun and up multiple sets of stairs with no shade. Bring your own sun screen and after sun aloe vera if you plan on enjoying the pool, beach, jacuzzi, etc because the sun is ferocious. But do enjoy your stay it's vacation after all.
Room is too hot. AC limited to 22°C but the room never reached past 23.5°C. Woke up in the middle of the night with the room temp at 24.5°C even though the AC was on at 22°C. The room also smelled like mildew. At first the pillows were a little moist but after room service changed the sheets and pillow cases they were dry. But the room still smelled the same. If you have all inclusive you do have access to the dining halls, and the restaurants you need reservations for. Most of it is included unless you get something out of their all inclusive menu. Buffet dining halls has basically the same stuff every day with little variations. If you're enjoying the pool they do have an area set up to get food without having to go inside a building. The alcohol is completely watered down. Even when they pour doubles. Shots of tequila burned like tequila but it didn't really have an effect like it should. It's all inclusive so you can drink as much as you want. Coconuts that grow right there on the trees they charge $10 usd for 1 and isn't included in all inclusive. Booked 8 nights and after 5 nights we were ready to leave. The walk to the dining halls are treacherous through the blazing sun and up multiple sets of stairs with no shade. Bring your own sun screen and after sun aloe vera if you plan on enjoying the pool, beach, jacuzzi, etc because the sun is ferocious. But do enjoy your stay it's vacation after all.
10
Yaofang
21 Nov 2025
·
Stayed 3 nights
Overall a good resort experience. The room is decent with several eating options nearby. There are convenient stores in walking distance and easy to drive around in the resort area. The beach there is pretty and convenient. There’s a safe and clean area to play in the sea even though the waves are strong most of the days. The pools are easy to use and you can participate their pool dance event every noon. They also have different events each night for public. We got free breakfast buffet and the food is good. Just try to get up early and avoid weekends to avoid the long line. The main Italian restaurant in the resort is ok but slow so I recommend to eat outside. We ate twice at a restaurant called Xkat-Ik. Highly recommended. It’s across the main road from the hotel and they have some nice pet iguanas.
Overall a good resort experience. The room is decent with several eating options nearby. There are convenient stores in walking distance and easy to drive around in the resort area. The beach there is pretty and convenient. There’s a safe and clean area to play in the sea even though the waves are strong most of the days. The pools are easy to use and you can participate their pool dance event every noon. They also have different events each night for public. We got free breakfast buffet and the food is good. Just try to get up early and avoid weekends to avoid the long line. The main Italian restaurant in the resort is ok but slow so I recommend to eat outside. We ate twice at a restaurant called Xkat-Ik. Highly recommended. It’s across the main road from the hotel and they have some nice pet iguanas.
8
Shafaab
1 Feb 2026
·
Stayed 4 nights
It was a good stay. Our oceanfront room had one of the best views for sure. It was an amazing stay but would have loved it even more if the swimming pools were a little warmer and if it had some more activities alongside with some more food options. Overall a good stay.
It was a good stay. Our oceanfront room had one of the best views for sure. It was an amazing stay but would have loved it even more if the swimming pools were a little warmer and if it had some more activities alongside with some more food options. Overall a good stay.
10
Bryan
22 Mar 2025
·
Stayed 3 nights
We stayed in the Oceanfront Swim-Up room and were not disappointed! View from the pool was great and the amenities were so accessible. Definitely coming back.
We stayed in the Oceanfront Swim-Up room and were not disappointed! View from the pool was great and the amenities were so accessible. Definitely coming back.
8
Carolina
22 Feb 2026
·
Stayed 3 nights
You’ll notice it’s and old hotel but the room was very clean, spacious and comfortable. Loved the bed and pillow, got all the amenities you need. AC and fridge was good. The only feedback was the dirty balcony and windows, so much for getting an ocean view room. Besides that the view was really nice, the ocean is gorgeous but a bit rough. Also our fan in the shower was really dirty, so when we turned it on there where dust everywhere… but we had great service through out!
You’ll notice it’s and old hotel but the room was very clean, spacious and comfortable. Loved the bed and pillow, got all the amenities you need. AC and fridge was good. The only feedback was the dirty balcony and windows, so much for getting an ocean view room. Besides that the view was really nice, the ocean is gorgeous but a bit rough. Also our fan in the shower was really dirty, so when we turned it on there where dust everywhere… but we had great service through out!
8
Herman
17 Nov 2025
·
Stayed 3 nights
The ocean front room was really the attraction
The ocean front room was really the attraction
6
Heather
3 Jun 2025
·
Stayed 2 nights
Emporio staff was nice and helpful but the buildings were outdated and in disrepair. Much construction going on around the property added noise and ruined the views. The restaurant situation was confusing. Some days the upstairs restaurant was open and other days we were redirected to the downstairs restaurant. Doesn’t seem like a big deal but just a pain due to the many many stairs all over the property making any trip confusing. The room clean enough but still outdated and shower was moldy. We requested room’s together and got rooms in two different buildings at the last minute.
Emporio staff was nice and helpful but the buildings were outdated and in disrepair. Much construction going on around the property added noise and ruined the views. The restaurant situation was confusing. Some days the upstairs restaurant was open and other days we were redirected to the downstairs restaurant. Doesn’t seem like a big deal but just a pain due to the many many stairs all over the property making any trip confusing. The room clean enough but still outdated and shower was moldy. We requested room’s together and got rooms in two different buildings at the last minute.
6
Cindy L
25 Jun 2025
·
Stayed 8 nights
Booked a swim up but was tool AC was broken, ended up on the 7th floor beach front. Room was nice but not cold enough. Dining room and buffet barely have AC. Buffet food was ok, restaurants were good but not great. Likes: pool to right at the beach.
Booked a swim up but was tool AC was broken, ended up on the 7th floor beach front. Room was nice but not cold enough. Dining room and buffet barely have AC. Buffet food was ok, restaurants were good but not great. Likes: pool to right at the beach.
6
Adrienne
2 Feb 2026
·
Stayed 3 nights
My stay at Emporio Resort came with a mix of highlights and frustrations. The room was clean enough, though not spotless. The bed and linens were genuinely nice, but the resort doesn’t seem to provide hand towels at all—which made basic routines a little confusing. When the temperature dropped outside, the room became chilly, and since there’s no heating system, it never really warmed up. The water only reached a lukewarm temperature, which didn’t help. Our patio door lock was also broken and had to be repaired, costing us about an hour and a half of our plans. Communication throughout the resort was difficult because very minimal English is spoken by staff, which made even simple requests more complicated. Based on my experience, travelers who don’t speak Spanish may feel out of place or struggle to navigate the stay comfortably. On the positive side, the view from our infinity‑pool room was absolutely beautiful. The food was delicious, and the Selena performer was a standout highlight. There are plenty of activities offered, so the resort stays lively. One thing to note: this is not a kid‑free environment in any way. Children and minors are everywhere throughout the property, so if you’re looking for an adults‑only or quiet atmosphere, this won’t be the right fit. Overall, Emporio has some bright spots, but there are several comfort and communication challenges that travelers should be aware of before booking.
My stay at Emporio Resort came with a mix of highlights and frustrations. The room was clean enough, though not spotless. The bed and linens were genuinely nice, but the resort doesn’t seem to provide hand towels at all—which made basic routines a little confusing. When the temperature dropped outside, the room became chilly, and since there’s no heating system, it never really warmed up. The water only reached a lukewarm temperature, which didn’t help. Our patio door lock was also broken and had to be repaired, costing us about an hour and a half of our plans. Communication throughout the resort was difficult because very minimal English is spoken by staff, which made even simple requests more complicated. Based on my experience, travelers who don’t speak Spanish may feel out of place or struggle to navigate the stay comfortably. On the positive side, the view from our infinity‑pool room was absolutely beautiful. The food was delicious, and the Selena performer was a standout highlight. There are plenty of activities offered, so the resort stays lively. One thing to note: this is not a kid‑free environment in any way. Children and minors are everywhere throughout the property, so if you’re looking for an adults‑only or quiet atmosphere, this won’t be the right fit. Overall, Emporio has some bright spots, but there are several comfort and communication challenges that travelers should be aware of before booking.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are frequently friendly and accommodating, yet service quality is inconsistent, with long or disorganized check-ins, slow responses, limited English for some staff, and occasional rudeness.
Related guest reviews
10
Pawel
19 Nov 2025
·
Stayed 8 nights
I was positively surprised by my stay at Emporio Cancun. The resort exceeded my expectations, and when I had a complaint about my room, it was resolved quickly and efficiently. The staff went above and beyond, always smiling and genuinely there to help. A big shout-out to the F&B and housekeeping teams—extremely hardworking people who made the stay even more enjoyable. Overall, a fantastic experience, and I would happily return.
I was positively surprised by my stay at Emporio Cancun. The resort exceeded my expectations, and when I had a complaint about my room, it was resolved quickly and efficiently. The staff went above and beyond, always smiling and genuinely there to help. A big shout-out to the F&B and housekeeping teams—extremely hardworking people who made the stay even more enjoyable. Overall, a fantastic experience, and I would happily return.
2
George
5 Jan 2026
·
Stayed 5 nights
Do not stay at this hotel. This was an incredibly disappointing 5 night stay for my family of four. Firstly, they told me our rooms would be connected (then denied ever saying it later) but were actually on different floors. So instead of staying with my wife on our anniversary, we were a floor away and sleeping with a child each. They could not care less about the situation. They said they would send some amenities as an apology which never happened. The food was difficult to swallow. I also got severe food poisoning from their buffet. The doctor that came to my room preemptively told me it was definitely not from the hotel's food even though we had only eaten there for the last 3 days. The hospital was lovely, actually, and much nicer than the ones in Boston in terms of amenities. The food there was so so so much better than the hotel. Last night, a family held a 2-430 am beach party blasting music right outside my balcony. I called the front desk 8 times during that stretch. I was told security was going out to stop them on the first call. It wasn't until the 8th call that I learned security hadn't been sent and now they would do it. Really highlights how little they care. The hotel intermittently smells like sewage. The balcony door to our room didn't lock. The towels were stained. The pillows need replacing. The hot tubs are cold. There is construction going on that is not disclosed anywhere. I should have listened to the other recent reviews! The serving and clean
Do not stay at this hotel. This was an incredibly disappointing 5 night stay for my family of four. Firstly, they told me our rooms would be connected (then denied ever saying it later) but were actually on different floors. So instead of staying with my wife on our anniversary, we were a floor away and sleeping with a child each. They could not care less about the situation. They said they would send some amenities as an apology which never happened. The food was difficult to swallow. I also got severe food poisoning from their buffet. The doctor that came to my room preemptively told me it was definitely not from the hotel's food even though we had only eaten there for the last 3 days. The hospital was lovely, actually, and much nicer than the ones in Boston in terms of amenities. The food there was so so so much better than the hotel. Last night, a family held a 2-430 am beach party blasting music right outside my balcony. I called the front desk 8 times during that stretch. I was told security was going out to stop them on the first call. It wasn't until the 8th call that I learned security hadn't been sent and now they would do it. Really highlights how little they care. The hotel intermittently smells like sewage. The balcony door to our room didn't lock. The towels were stained. The pillows need replacing. The hot tubs are cold. There is construction going on that is not disclosed anywhere. I should have listened to the other recent reviews! The serving and clean
10
Angelina Kweiba
30 Nov 2025
·
Stayed 5 nights
Emporio was worth every dollar. Staff are pleasant, food court buffet was 👌 The beach did not disappoint,it was beyond expectations. Calm and quiet spaces on Hotel ground was a good bonus. Excursions agents at lobby of Hotel was a good service 👍 In all..Will be planning another visit 💯✔️✨️
Emporio was worth every dollar. Staff are pleasant, food court buffet was 👌 The beach did not disappoint,it was beyond expectations. Calm and quiet spaces on Hotel ground was a good bonus. Excursions agents at lobby of Hotel was a good service 👍 In all..Will be planning another visit 💯✔️✨️
6
Anand
8 Nov 2025
·
Stayed 6 nights
Good and not so good things about this property: lets first list the good ones: nice beach, pool areas, we got an ocean front upgrade at good price. Food is ok, if you book fine dine, it will be a better experience. However if you are looking for an excellent service, polite staff this is not a place to go. Most of the people don't speak English, have to wait in restaurents line up, staff doesn't much care about the service. Sometimes at the entrance no one there to escort you for a table. Towel guys are rude at Aquaworld as they don't know what customer service and experience are. I visited with my family and probably will not go back to this property
Good and not so good things about this property: lets first list the good ones: nice beach, pool areas, we got an ocean front upgrade at good price. Food is ok, if you book fine dine, it will be a better experience. However if you are looking for an excellent service, polite staff this is not a place to go. Most of the people don't speak English, have to wait in restaurents line up, staff doesn't much care about the service. Sometimes at the entrance no one there to escort you for a table. Towel guys are rude at Aquaworld as they don't know what customer service and experience are. I visited with my family and probably will not go back to this property
10
Carlos
26 Sept 2025
·
Stayed 3 nights
Todos muy atentos y serviciales
Todos muy atentos y serviciales
4
Grecia Osiris Salas
18 Jul 2025
·
Stayed 4 nights
Te tardan horas en el check in son filas interminables
Te tardan horas en el check in son filas interminables
4
Shauna
30 Nov 2025
·
Stayed 1 night
The room was clean and modern but very noisy and and cold, with no additional blankets. The room service experience was terrible and being refused to order wine with our meal was silly. Generally, the level of service at this hotel was poor.
The room was clean and modern but very noisy and and cold, with no additional blankets. The room service experience was terrible and being refused to order wine with our meal was silly. Generally, the level of service at this hotel was poor.
10
Julian
5 Jan 2026
·
Stayed 5 nights
Room was spotless, and the staff was great.
Room was spotless, and the staff was great.
6
Kayla
28 Apr 2025
·
Stayed 3 nights
Terrible service from staff, even when tipping. They would completely forget about our drink orders and never return. They were nice, but you have to work to get service. The check in process is crazy long. I really don’t understand why it’s such a process. Did not feel safe to venture off property, and even if I did there’s nothing to see anyways except a 7-11. Food…meh. Not great. Many things were not labeled so we had no idea what mystery meat was before us. For what it is, it’s ok. If you’re looking for a budget resort and only plan to sit poolside, it’ll do the job.
Terrible service from staff, even when tipping. They would completely forget about our drink orders and never return. They were nice, but you have to work to get service. The check in process is crazy long. I really don’t understand why it’s such a process. Did not feel safe to venture off property, and even if I did there’s nothing to see anyways except a 7-11. Food…meh. Not great. Many things were not labeled so we had no idea what mystery meat was before us. For what it is, it’s ok. If you’re looking for a budget resort and only plan to sit poolside, it’ll do the job.
10
Halima
7 Feb 2026
·
Stayed 8 nights
Lovely hotel and lovely staff
Lovely hotel and lovely staff
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Beachfront in the Hotel Zone with bus access and a few shops nearby, but some guests found it far from off-site dining and nightlife.
Related guest reviews
8
Justin
7 Oct 2025
·
Stayed 2 nights
This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
10
Husam
1 Jan 2026
·
Stayed 3 nights
Bra läge
Bra läge
8
Filipe Tavares da Silva
13 Nov 2025
·
Stayed 9 nights
Great resort and great location! Fantastic beaches
Great resort and great location! Fantastic beaches
10
Zhe
5 Apr 2025
·
Stayed 5 nights
The beach is in good condition. Room is clean. Staff are nice and helpful. Location is only 5 mins away from Maya Museum. There are a 7-11 store and a Domino's across the street. (I didn't eat inside the hotel.) Overall price/quality balanced well.
The beach is in good condition. Room is clean. Staff are nice and helpful. Location is only 5 mins away from Maya Museum. There are a 7-11 store and a Domino's across the street. (I didn't eat inside the hotel.) Overall price/quality balanced well.
8
Laldhun
1 Apr 2025
·
Stayed 4 nights
The views is nice
The views is nice
8
Hélène
15 Apr 2025
·
Stayed 3 nights
Hello! We had a good time at this hotel. The room: very quiet a the 9th floor, bed very comfortable. At the beach, there were not enough parasols, they need to correct that since many chairs didn't have one. Also not enough chairs. The beach itself was amazing. The food at the beach was just ok. The breakfast restaurant was the best. The staff is so friendly and they are doing a great job.
Hello! We had a good time at this hotel. The room: very quiet a the 9th floor, bed very comfortable. At the beach, there were not enough parasols, they need to correct that since many chairs didn't have one. Also not enough chairs. The beach itself was amazing. The food at the beach was just ok. The breakfast restaurant was the best. The staff is so friendly and they are doing a great job.
10
Alice
3 Mar 2025
·
Stayed 2 nights
Emporio is in an excellent location! Everything went well and the room was comfortable and had a good view
Emporio is in an excellent location! Everything went well and the room was comfortable and had a good view
10
David w
9 Mar 2025
·
Stayed 3 nights
First stay in Cancun. Very nice property. Room and facilities excellent. Multiple pool and bars and food choices. Beach is cleaned nightly. Lots of beach activities, surf dependent. If you want shopping or dining off property, go down to the bus stop and flag down a bus. Less than $1 US each way. Bring cash
First stay in Cancun. Very nice property. Room and facilities excellent. Multiple pool and bars and food choices. Beach is cleaned nightly. Lots of beach activities, surf dependent. If you want shopping or dining off property, go down to the bus stop and flag down a bus. Less than $1 US each way. Bring cash
8
Aaron
28 Nov 2025
·
Stayed 1 night
It's a mega resort hotel so if that's your jam, you'll love it. It's gorgeous, the facilities are great but it is on hotel road so there's nothing around there except hotels and beach. Its lovely though.
It's a mega resort hotel so if that's your jam, you'll love it. It's gorgeous, the facilities are great but it is on hotel road so there's nothing around there except hotels and beach. Its lovely though.
8
Guillermo
1 Mar 2026
·
Stayed 8 nights
Clean, in front of beach, friendly staff, close to transportation, convenience store and some restaurants
Clean, in front of beach, friendly staff, close to transportation, convenience store and some restaurants
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Food ranges from excellent to average, with repetitive buffets and dinner reservations that can be hard to secure; bar service can be slow and alcohol hours or premium surcharges cause confusion under the all inclusive plan.
Related guest reviews
6
Jennifer
12 Aug 2025
·
Stayed 5 nights
We stayed for 5 nights and basically just used it as a home base that we explored from. The all-inclusive portion was not worth it in the end for us due to the VERY limited food options and super slow bar service (too few bartenders to keep up with the crowd). There’s a breakfast/dinner buffet that has pretty good food, but was only open until noon and then reopened at 6:30pm. One weird thing is that the lunch buffet hours didn’t overlap with the breakfast buffet, so there’s an hour from 12:00-1:00pm that we couldn’t get food unless it was room service but that’s an additional fee. There were 2 restaurants that you need reservations for that are open only in the evenings. The Italian restaurant had great food and service. The steakhouse was extremely slow and missed some of our orders, didn’t refill our drinks, etc. even though it was not busy at all. We even tried it twice with the same results. It was disappointing. Our room was pretty clean but was super hard to keep cool and often smelled like sewer. We ended up buying a box fan when we were out one day and it made a HUGE difference in our sleep. Oh and the beach. This is not their fault of course, but it was full of seaweed this time of year. I mean FULL. We went to Isla Mujeres 3/5 days and it was absolutely beautiful everywhere we went. Overall I would say it’s good enough if using it as a landing spot at night, but skip the all-inclusive option and eat great food somewhere else.
We stayed for 5 nights and basically just used it as a home base that we explored from. The all-inclusive portion was not worth it in the end for us due to the VERY limited food options and super slow bar service (too few bartenders to keep up with the crowd). There’s a breakfast/dinner buffet that has pretty good food, but was only open until noon and then reopened at 6:30pm. One weird thing is that the lunch buffet hours didn’t overlap with the breakfast buffet, so there’s an hour from 12:00-1:00pm that we couldn’t get food unless it was room service but that’s an additional fee. There were 2 restaurants that you need reservations for that are open only in the evenings. The Italian restaurant had great food and service. The steakhouse was extremely slow and missed some of our orders, didn’t refill our drinks, etc. even though it was not busy at all. We even tried it twice with the same results. It was disappointing. Our room was pretty clean but was super hard to keep cool and often smelled like sewer. We ended up buying a box fan when we were out one day and it made a HUGE difference in our sleep. Oh and the beach. This is not their fault of course, but it was full of seaweed this time of year. I mean FULL. We went to Isla Mujeres 3/5 days and it was absolutely beautiful everywhere we went. Overall I would say it’s good enough if using it as a landing spot at night, but skip the all-inclusive option and eat great food somewhere else.
10
Virginia
27 Feb 2025
·
Stayed 5 nights
The staff was extremely helpful. My wife is disabled and they accommodated us in every possible way including lending us a wheelchair for our entire stay. Friendly staff; good food; the other visitors were also friendly. Emporio Cancun is a beautiful property and well cared for. My Spanish speaking ability is limited at best, but that was not a hindrance, since many staff members know a little bit of English and quite a few staff members were fluent in English. I want to give special mention to a front office employee named Shadayci (I hope I spelled it correctly). She was my primary contact at the front desk & helped me on a daily basis. Her exceptional efforts made this trip enjoyable & quite honestly, touched me. This was my first vacation in 10 years, & it was a good one. I hope my wife & I go back again!
The staff was extremely helpful. My wife is disabled and they accommodated us in every possible way including lending us a wheelchair for our entire stay. Friendly staff; good food; the other visitors were also friendly. Emporio Cancun is a beautiful property and well cared for. My Spanish speaking ability is limited at best, but that was not a hindrance, since many staff members know a little bit of English and quite a few staff members were fluent in English. I want to give special mention to a front office employee named Shadayci (I hope I spelled it correctly). She was my primary contact at the front desk & helped me on a daily basis. Her exceptional efforts made this trip enjoyable & quite honestly, touched me. This was my first vacation in 10 years, & it was a good one. I hope my wife & I go back again!
10
Yaofang
21 Nov 2025
·
Stayed 3 nights
Overall a good resort experience. The room is decent with several eating options nearby. There are convenient stores in walking distance and easy to drive around in the resort area. The beach there is pretty and convenient. There’s a safe and clean area to play in the sea even though the waves are strong most of the days. The pools are easy to use and you can participate their pool dance event every noon. They also have different events each night for public. We got free breakfast buffet and the food is good. Just try to get up early and avoid weekends to avoid the long line. The main Italian restaurant in the resort is ok but slow so I recommend to eat outside. We ate twice at a restaurant called Xkat-Ik. Highly recommended. It’s across the main road from the hotel and they have some nice pet iguanas.
Overall a good resort experience. The room is decent with several eating options nearby. There are convenient stores in walking distance and easy to drive around in the resort area. The beach there is pretty and convenient. There’s a safe and clean area to play in the sea even though the waves are strong most of the days. The pools are easy to use and you can participate their pool dance event every noon. They also have different events each night for public. We got free breakfast buffet and the food is good. Just try to get up early and avoid weekends to avoid the long line. The main Italian restaurant in the resort is ok but slow so I recommend to eat outside. We ate twice at a restaurant called Xkat-Ik. Highly recommended. It’s across the main road from the hotel and they have some nice pet iguanas.
6
Misty
6 Nov 2025
·
Stayed 7 nights
Food was good but it seems they do not like serving drinks. It also seemed like everything good had an upcharge. I would not stay here again.
Food was good but it seems they do not like serving drinks. It also seemed like everything good had an upcharge. I would not stay here again.
6
vanna
30 Nov 2025
·
Stayed 4 nights
Pros: Nice ocean view. Can walk from the resort to the beach. There were three consistent food options, the Cua buffet which was open for breakfast. It was okay, it was reliable but repetitive/ including same breakfast options if an omelette bar and waffles. Fasano, which was an Uruguayan sit-down restaurant was what my family liked the most. The octopus cracklings and carpaccio were good choices. Our servers there were always so kind and attentive and we loved them. Bacoli was the other restaurant that required a reservation- Italian restaurant- standard food such as Calamari, fettuccine, and a seafood pasta that I liked.! Entrees were so-so but the Dessert was delicious. *Make the reservations for the restaurants as soon as you can b/c it fills up Sunset grille/Cua were the two buffet options. Standard but breakfast was very repetitive. I enjoyed the unlimited smoothies through all-inclusive! Def worth all-inclusive. Cons: Construction was going on throughout my stay. The adult infinity pool was closed and the jacuzzi was not heated past room temp. When I checked in, there was a mishap with the check-in lady saying I didn’t have all-inclusive. This was eventually sorted out but def double check the booking to make sure you clicked the all-inclusive button! Overall, I had a good time but I think it could be better with more food options and less issues with staff/resort. This is a good starter resort for your first time in Cancun.
Pros: Nice ocean view. Can walk from the resort to the beach. There were three consistent food options, the Cua buffet which was open for breakfast. It was okay, it was reliable but repetitive/ including same breakfast options if an omelette bar and waffles. Fasano, which was an Uruguayan sit-down restaurant was what my family liked the most. The octopus cracklings and carpaccio were good choices. Our servers there were always so kind and attentive and we loved them. Bacoli was the other restaurant that required a reservation- Italian restaurant- standard food such as Calamari, fettuccine, and a seafood pasta that I liked.! Entrees were so-so but the Dessert was delicious. *Make the reservations for the restaurants as soon as you can b/c it fills up Sunset grille/Cua were the two buffet options. Standard but breakfast was very repetitive. I enjoyed the unlimited smoothies through all-inclusive! Def worth all-inclusive. Cons: Construction was going on throughout my stay. The adult infinity pool was closed and the jacuzzi was not heated past room temp. When I checked in, there was a mishap with the check-in lady saying I didn’t have all-inclusive. This was eventually sorted out but def double check the booking to make sure you clicked the all-inclusive button! Overall, I had a good time but I think it could be better with more food options and less issues with staff/resort. This is a good starter resort for your first time in Cancun.
8
Danielle
8 Feb 2026
·
Stayed 10 nights
Value for money and for an all inclusive hotel the food and drink were far better than the average.
Value for money and for an all inclusive hotel the food and drink were far better than the average.
2
keyana
11 Nov 2025
·
Stayed 3 nights
MISLEADING! This hotel is far from all inclusive they charge for everything even if you select all inclusive package. They charge $20 per shot for and mixed drinks if you don’t order from their bottom shelf alcohol. If you want room service they charge $17 and they even made me pay for my Starbucks drink that’s onsite which should also be apart of all inclusive. There is no alcohol on the rooms and the staff at the Legacy bar is disgustingly rude and racist. They would not let us order food for spouses that were on the way because they said we might share with someone who didn’t get an all inclusive package, however the Latino and white customers were allowed to. This is a place I regret supporting and I will never return. I am telling anyone and everyone I know to STAY CLEAR because this place is a SCAM!!!!!!
MISLEADING! This hotel is far from all inclusive they charge for everything even if you select all inclusive package. They charge $20 per shot for and mixed drinks if you don’t order from their bottom shelf alcohol. If you want room service they charge $17 and they even made me pay for my Starbucks drink that’s onsite which should also be apart of all inclusive. There is no alcohol on the rooms and the staff at the Legacy bar is disgustingly rude and racist. They would not let us order food for spouses that were on the way because they said we might share with someone who didn’t get an all inclusive package, however the Latino and white customers were allowed to. This is a place I regret supporting and I will never return. I am telling anyone and everyone I know to STAY CLEAR because this place is a SCAM!!!!!!
6
Leah
31 Oct 2025
·
Stayed 2 nights
Likes the property a little like a maze but beautiful views, beach, pool, bars, and restaurants. The food was really good. We ate at the buffet decent options. dislikes all inclusive still have to sign receipts for stuff that’s included. Waste of paper. If you come in early which most people do all inclusive doesn’t start until 3. Only water provided in room no other drinks. Not a lot of staff just guest services speak English. Not a requirement we are in Mexico just an observation. Activities were a little weak.
Likes the property a little like a maze but beautiful views, beach, pool, bars, and restaurants. The food was really good. We ate at the buffet decent options. dislikes all inclusive still have to sign receipts for stuff that’s included. Waste of paper. If you come in early which most people do all inclusive doesn’t start until 3. Only water provided in room no other drinks. Not a lot of staff just guest services speak English. Not a requirement we are in Mexico just an observation. Activities were a little weak.
8
Frederick
1 Dec 2025
·
Stayed 7 nights
Staff were all amazing. Food was average. Rooms and room facilities were great. Exceptional value for money compared to other Cancun all-inclusives.
Staff were all amazing. Food was average. Rooms and room facilities were great. Exceptional value for money compared to other Cancun all-inclusives.
4
Paul
17 Mar 2025
·
Stayed 4 nights
First time in Mexico... my fault but even family resorts have discos and performers, dancers, magicians etc. on a daily/hourly basis. Not many activities or advertising and enticing fun. Alcohol only 11am to 11pm. Bars should have more bartenders. Not many beach chairs, or umbrellas. They have seadoos for $100 USD for 30 mins. No available beach balls or fun beach toys, or sports/games. Property is old, but clean. Employees are great. Pools are clean. Lots of day beds. Buffet is decent. The 2 restaurants were good, and easy to reserve day before. But if young or fun, I wouldn't recommend this place. I won't go back until I'm an old man, unless they get a fun atmosphere before that! Lol
First time in Mexico... my fault but even family resorts have discos and performers, dancers, magicians etc. on a daily/hourly basis. Not many activities or advertising and enticing fun. Alcohol only 11am to 11pm. Bars should have more bartenders. Not many beach chairs, or umbrellas. They have seadoos for $100 USD for 30 mins. No available beach balls or fun beach toys, or sports/games. Property is old, but clean. Employees are great. Pools are clean. Lots of day beds. Buffet is decent. The 2 restaurants were good, and easy to reserve day before. But if young or fun, I wouldn't recommend this place. I won't go back until I'm an old man, unless they get a fun atmosphere before that! Lol
Was this helpful?
AI-generated summary based on recent guest reviews
2
Swaminathan
2 weeks ago
·
Stayed 3 nights
This was the worst experience I’ve had, and I will never return or recommend this resort. The staff lack empathy and attempt to extract extra money at every turn. Despite paying for an all-inclusive package, I was charged $150 just to access the restaurant after a long travel day while waiting for my room. The room issues were severe: * **Unusable Pullout Bed:** Travelling with my two children, the pullout mattress provided was under an inch thick with completely worn-out springs. * **Broken Amenities & Poor Service:** The room phone was broken, forcing me to repeatedly walk to the front desk. * **Lack of Assistance:** Maintenance arrived 45 minutes late and did nothing, followed by housekeeping 30 minutes later who left without helping. * **Management Delays:** After two hours of back-and-forth and a dismissive manager, I was shown other rooms—all with identical, terrible pullout beds. They only agreed to move us to an acceptable room after I posted a negative review online. While management apologized and promised a full refund for the extra charges within two weeks, three weeks have passed with no money returned. My calls are constantly transferred to an unanswered line. Extremely disappointed.
This was the worst experience I’ve had, and I will never return or recommend this resort. The staff lack empathy and attempt to extract extra money at every turn. Despite paying for an all-inclusive package, I was charged $150 just to access the restaurant after a long travel day while waiting for my room. The room issues were severe: * **Unusable Pullout Bed:** Travelling with my two children, the pullout mattress provided was under an inch thick with completely worn-out springs. * **Broken Amenities & Poor Service:** The room phone was broken, forcing me to repeatedly walk to the front desk. * **Lack of Assistance:** Maintenance arrived 45 minutes late and did nothing, followed by housekeeping 30 minutes later who left without helping. * **Management Delays:** After two hours of back-and-forth and a dismissive manager, I was shown other rooms—all with identical, terrible pullout beds. They only agreed to move us to an acceptable room after I posted a negative review online. While management apologized and promised a full refund for the extra charges within two weeks, three weeks have passed with no money returned. My calls are constantly transferred to an unanswered line. Extremely disappointed.
10
Joshua
11 Aug 2026
·
Stayed 6 nights
Nice,clean and well maintained
Nice,clean and well maintained
4
Victor
9 Jul 2026
·
Stayed 5 nights
I would not recommend this hotel. The pools were dirty, the staff was not very friendly, and the overall service was terrible. You need to have cash or a credit card for absolutely everything—they seem to be stuck in the Stone Age. On top of that, we lost power three times during our stay, and the last outage lasted for more than six hours. This was a very disappointing experience, and I would definitely not stay here again.
I would not recommend this hotel. The pools were dirty, the staff was not very friendly, and the overall service was terrible. You need to have cash or a credit card for absolutely everything—they seem to be stuck in the Stone Age. On top of that, we lost power three times during our stay, and the last outage lasted for more than six hours. This was a very disappointing experience, and I would definitely not stay here again.
8
paul
5 Jul 2026
·
Stayed 1 night
Just a quick, one night stay, but everything was comfortable.
Just a quick, one night stay, but everything was comfortable.
10
Rashawn
2 Jul 2026
·
Stayed 4 nights
Great stay with my family ,no complaints
Great stay with my family ,no complaints
FAQs about Emporio Cancun - Buy All Inclusive Option
Is parking available at the property?
Free self parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 7:00 AM to noon for a fee of approximately MXN 545 for adults and MXN 370 for children.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Late check-out is available for a fee of MXN 1800, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas, ensuring comfort for guests with disabilities.
What is the location of the property in relation to key landmarks?
The resort is located in Cancun's Zona Hotelera, within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. It is 2.8 miles from La Isla Shopping Mall and 12.4 miles from Moon Palace Golf Club.
Does the property have a swimming pool?
Yes, there are 3 outdoor pools available, including a child pool. Pool access is available from 8:00 AM to 9:00 PM.
What are the policies for guests staying with children?
Children stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Cancun trip?
What do room rates usually cost at Emporio Cancun - Buy All Inclusive Option in Cancun?
Over the next 60–90 days, room rates at Emporio Cancun - Buy All Inclusive Option in Cancun typically average around US$137 a night for two guests, ranging from US$132 to US$158.
Why is Emporio Cancun - Buy All Inclusive Option so affordable?
Emporio Cancun - Buy All Inclusive Option in Cancun undercuts most nearby options—it’s cheaper than 18 of 20 comparable hotels, which typically cost around US$248 a night. The hotel’s location in Quintana Roo near Hotel Zone Beaches and its appeal to families and couples helps explain its strong value versus peers.
When can I find the lowest rates at Emporio Cancun - Buy All Inclusive Option?
September is the cheapest month to stay at Emporio Cancun - Buy All Inclusive Option in Cancun, averaging US$112 a night; December is the most expensive at US$236. September’s low rates come even though August is actually the quietest month for crowds, so the quietest and cheapest months don’t align.
When is the least crowded time to visit Emporio Cancun - Buy All Inclusive Option?
Demand at Emporio Cancun - Buy All Inclusive Option in Cancun peaks in December and drops throughout late summer, with August being the quietest month to visit. Visit in August for the lowest crowds and best availability.
How does the nightly price at Emporio Cancun - Buy All Inclusive Option in Cancun compare to recent weeks?
The current price at Emporio Cancun - Buy All Inclusive Option in Cancun is US$108 per night for 2 guests, which is low for this hotel: about 30% below its US$153 average over the last 60 days. Most nights over that period fell between US$131 and US$182.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: 104.35488981594087USD
- 2026-09-17: 104.35488981594087USD
- 2026-09-18: 104.35488981594087USD
- 2026-09-19: 104.35488981594087USD
- 2026-09-20: 104.21754876914979USD
- 2026-09-21: 104.35488981594087USD
- 2026-09-22: 104.35488981594087USD
- 2026-09-23: 103.98625414009095USD
- 2026-09-24: 104.21754876914979USD
- 2026-09-25: 104.35488981594087USD
- 2026-09-26: 104.35488981594087USD
- 2026-09-27: 104.21754876914979USD
- 2026-09-28: 104.35488981594087USD
- 2026-09-29: 104.35488981594087USD
- 2026-09-30: 104.35488981594087USD
- 2026-10-01: 119.26681076683045USD
- 2026-10-02: 119.26681076683045USD
- 2026-10-03: 119.26681076683045USD
- 2026-10-04: 119.26681076683045USD
- 2026-10-05: 119.26681076683045USD
- 2026-10-06: 119.26681076683045USD
- 2026-10-07: 143.9252128619385USD
- 2026-10-08: 144.12478643360137USD
- 2026-10-09: 144.12478643360137USD
- 2026-10-10: 119.26681076683045USD
- 2026-10-11: 119.26681076683045USD
- 2026-10-12: 119.26681076683045USD
- 2026-10-13: 119.26681076683045USD
- 2026-10-14: 119.26681076683045USD
- 2026-10-15: 119.26681076683045USD
- 2026-10-16: 119.26681076683045USD
- 2026-10-17: 119.26681076683045USD
- 2026-10-18: 119.26681076683045USD
- 2026-10-19: 119.26681076683045USD
- 2026-10-20: 119.47735829921723USD
- 2026-10-21: 172.94830623664856USD
- 2026-10-22: 172.94830623664856USD
- 2026-10-23: 172.94830623664856USD
- 2026-10-24: 160.86637867630006USD
- 2026-10-25: 192.83326331062318USD
- 2026-10-26: 173.1569342024231USD
- 2026-10-27: 125.21872068042755USD
- 2026-10-28: 125.21872068042755USD
- 2026-10-29: 125.21872068042755USD
- 2026-10-30: 125.21872068042755USD
- 2026-10-31: 125.21872068042755USD
- 2026-11-01: 125.21872068042755USD
- 2026-11-02: 125.44275776996612USD
- 2026-11-03: 132.1780962854004USD
- 2026-11-04: 132.1780962854004USD
- 2026-11-05: 132.1780962854004USD
- 2026-11-06: 132.1780962854004USD
- 2026-11-07: 132.1780962854004USD
- 2026-11-08: 132.1780962854004USD
- 2026-11-09: 130.2060352236557USD
- 2026-11-10: 130.2060352236557USD
- 2026-11-11: 125.21872068042755USD
- 2026-11-12: 125.36415195545197USD
- 2026-11-13: 130.19889163101197USD
- 2026-11-14: 130.19889163101197USD
- 2026-11-15: 130.19889163101197USD
- 2026-11-16: 130.19889163101197USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 8:00 AM to 8:00 PM.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately MXN 545 for adults and MXN 370 for children
- Late check-out fee: MXN 1800 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Babysitting/Child services
Room service
Tour desk
Activities
Swimming pool
Private beach
Garden
Golf course (nearby)
Beach (nearby)
Karaoke
Billiards
Playground
Child pool
Pool outdoor
Live music
Bicycle Tour Information
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi
Services
Tour desk
Babysitting/Child services
Housekeeping
Banquet facilities
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Massage
Spa & wellness centre
Kids club
Poolside bar
Family room
Beach Sun Loungers
Snack Bar/Deli