Name: Krystal Cancun
Address: Paseo Kukulcan Km 9 lotes 9 y 9 A, Punta Cancun, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 7.18

Guest reviews

7.2

Good

Based on 2,402 verified reviews

Who stays here?

Business

4%

Couple

41%

Family

31%

Group

19%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At Krystal Cancun, travellers praise the unbeatable beachfront location and friendly staff, while noting dated rooms, uneven maintenance, and nightlife noise; food and drink are mixed, with restrictive all‑inclusive rules and early bar closures frustrating some stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

asiri

7 Apr 2026

·

Stayed 8 nights

Perfect

8

Irma

21 Feb 2026

·

Stayed 1 night

Staff and amenities were great

4

Jose

3 Feb 2026

·

Stayed 3 nights

The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people

4

Madjid

1 Feb 2026

·

Stayed 2 nights

B vv

4

Timothy

31 Jan 2026

·

Stayed 8 nights

Room was very poor and they made me pay 400 more for a room already booked or said I would be on a lower floor in oldest tower. Staff is hit or miss. Bar tender at swim up bar was just miserable and insulting. Beach is nice but loud and crowded. If you don’t reserve chairs by 7:30 -8 u will be sitting on sand. Restaurants are pretty decent but buffet is pretty mediocre. I wouldn’t go back… many better resorts with exceptional service..

Paseo Kukulcan Km 9 lotes 9 y 9 A, Punta Cancun, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico

Location

With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and Hotel Zone Beaches. This all-inclusive hotel is 0.3 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.6 km) from Forum Beach.

Gaviota Azul Beach(0.1 Miles)

UltraMar Ferry Terminal(0.3 Miles)

Cancun Convention Center(0.3 Miles)

Forum By The Sea Mall(0.4 Miles)

Forum Beach(0.4 Miles)

West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Security deposit

MXN 3000 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free valet parking is available on-site, and there is also parking available for guests.

Breakfast in the room is available, although specific details about the type and cost are not provided.

The property does not allow pets, but service animals are exempt from this policy.

Check-in time is at 15:00, and check-out time is at 12:00. Early check-in and late check-out may be available for a fee, subject to availability.

The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Additional accessibility features may include elevators and accessible bathrooms.

The hotel is located in the Hotel Zone of Cancun, just steps from Gaviota Azul Beach. It is approximately 0.3 miles from the Cancun Convention Center and 0.4 miles from Forum Beach.

Yes, the property features an outdoor pool, including a children's pool. The pool is operational year-round.

Children aged 4 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The property does not specify the availability of extra beds or cribs. It is recommended to contact the property directly for any specific requests regarding additional sleeping arrangements.

Krystal Cancun

Amenities

Property description

Book on Vio

Guest reviews