AVA Resort Cancun - All Inclusive

The hotel has a lot of potential but unfortunately it managed poorly. The good: clean, amazing and polite staff, close to the airport, parking. The spa is really nice and good The bad (long list) Food - items are marked incorrectly in terms of allergies(for example, lasagna with cheese marked as vegan). Pool - there are a few large pools but not enough chairs. Many people wake up at 6am to reserve a chair Pool - there is a big pool but half of it is closed and there are inflatables but you need to make a reservation to use it. When I was there, there was no availability even though I tried every day. Also the pool is so big, it is not clear why there is only one inflatable. Pool - it is all inclusive but there are no toys such as balls or anything else for the kids to play with Restaurants - there are multiple restaurants in the hotel which are part of the all inclusive. You need to make a reservation to dine in. There was no availability for any of them during my one week stay. So the restaurants exist but unusable Activities - there was a really short list of activities (especially for kids or teenagers). The expectation was that you will drop off your kids at the kids center but it was more for toddlers. Overall, there is a lot of potential to provide nice activities but none was available. I would not return to AVA.

The rooms were clean and the staff were very friendly and helpful. We went during spring break so it was quite busy and hard to find a pool chair. Resos need to be booked before your stay and the app is not the greatest. The pools were really nice and the kiddie pool has a lot of slides. Lots of entertainment within the resort as well - shows, games, arcade, and bowling.

Staff are very friendly and helpful. Our room had an amazing view to the pool and ocean. We enjoyed all the amenities especially the kids club my son loved it.

This was my second visit to Cancun, and I enjoyed AVA Resort much more than the resort I stayed at on my previous trip. One of the best features is that all rooms have an ocean view, which was absolutely beautiful. During our four-night stay, I watched the sunrise every morning, which made the trip even more special. All the staff we encountered were friendly and helpful, and both the welcome and departure processes were smooth and well organized. The food was generally good, although the salad selection was a bit limited. The omelet chef at the breakfast buffet was especially friendly and memorable. The drinks, ice cream, and desserts were excellent. The resort offers many pool options for all ages, and we especially enjoyed kayaking. I also appreciated that staff regularly came around the pool to take food and drink orders, which made everything very convenient. The Kids Club was great, offering a variety of activities and water play. My child spent about four hours there, which gave me some relaxing time. There was also evening entertainment every day, including a kids’ show at 7 pm and a show for all guests at 9 pm. The clown show for kids and the American pop singer tribute show were both very entertaining. One small downside was that the return-guest sales offer was presented twice, which felt a bit uncomfortable. Also, some activities like the arcade and laser tag require extra payment. Overall, we had a wonderful and relaxing stay.

Really good