Name: Presidente InterContinental Cancun Resort by IHG
Address: Boulevard Kukulkan Km. 7.5, Zona Hotelera, Punta Cancun, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, MX
Price range: US$141–US$196 per night
Rating: 8.6

What guests think

Across recent reviews, Presidente InterContinental Cancun Resort stands out for its calm, beautiful beach, generally friendly staff, and relaxed vibe that many families and couples appreciate overall for low-key vacations.

Many praise the beach setup with plentiful loungers and two pools, though some mention the pools are unheated, the gym feels limited, and occasional maintenance or ant issues around outdoor areas. Rooms often feature comfortable beds and great views, but several reviews call them dated or small, with street-facing noise, inconsistent air-conditioning or water temperature, and occasional hiccups with room assignment. Breakfast earns frequent compliments and on-site dining is convenient, yet prices are high and restaurant service or dinner quality can be uneven. Expect a beach-focused stay with standout sands and generally warm service, but not cutting-edge rooms or bargain dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Beach setup with plenty of loungers and two pools is a recurring highlight; the spa is appreciated. Trade-offs include unheated/cold pools for some stays, a small or aging gym, limited kids’ activities, and occasional ant issues.

Related guest reviews

4

Scott

27 Mar 2025

·

Stayed 5 nights

2023 and 2024: Excellent - 5 Stars 2025: Disappointing - 2 Stars Unfortunately, the pools are no longer heated, making them quite cold and less enjoyable. This is a significant letdown compared to our previous visits in 2023 and 2024 when we could comfortably use the pool until 10 PM. The pool area is deserted almost all day, with rarely more than four people in either pool due to the cold water, creating a rather dull atmosphere. The beautiful bar and Le Cap restaurant are also empty, likely because the pools are so uninviting. I've included a photo showing just one person in the pool, despite the 90-degree air temperature. This is a missed opportunity for the hotel and quite disappointing. Additionally, the property is currently dealing with a severe ant infestation, both around the pool areas and in the beach sand. It's advisable to keep your feet off the ground near the pool and avoid the sand at the beach.

8

Mufazzal

10 Aug 2024

·

Stayed 7 nights

Lovely small hotel on a great beachside location. The hotel has amazing friendly staff who all had a smile. Our rooms 604 and 608 were on the top floor of the low rise part of the hotel with access to the club lounge which included complementary cooked breakfast and evening cocktails and snacks - our teen age son made the most of this! The hotel was full but felt uncrowded with beach beds being available all of the time. The spa service is excellent as was the 24hr gym although it was quite small. There are 2 restaurants which had ok food but great views onto the beach. The beach is lovely and the sea had a small amount of seagrass. Small amount of fish - I do wish the hotel would place a few large rocks out on the sea bed to attract fish and marine life. Our rooms were large with a nice ensuite. The balcony overlooked the sea. Only negatives are at check in there was poor communication or language problems and we had to have temporary rooms for 2 of the 7 nights at the hotel. They did however put us up in thr presidential suite which is huge and very nice. We did feel they did their best to accommodate us under the circumstances and genuinely felt like they were keen to keep guests happy. It’s an old hotel and feels like you are somewhere which has aged well and was an oasis of peace and relaxation while other hotels around it would be super busy. Finally best thing about the hotel is that they keep the pool open till 10pm often longer so it was a popular spot.

10

Brenda

29 Sept 2025

·

Stayed 8 nights

We recently stayed here for 8 days and just arrived back home. The hotel has the best beach in the hotel zone. Two great pools with 3 jacuzzi's and an onsite restaurant. Staff is very attentive, especially Antonio Bandera in the restaruant for breakfast. We chose to add the breakfast package with our stay and we miss it already! Such good food. Dinner was meh and we opted to eat elsewhere. The hotel is older, built in 1975. However, it is clean and well maintained. One thing we really appreciated, was the falcon that the hotel hired to be in standby, to keep the birds from stealing your food or bothering guests. We had such a great time. If you're looking for an awesome beach experience with great pools, clean room and hotel, along with a chill vibe, this is your place!

8

Mariana

25 Jun 2025

·

Stayed 4 nights

Aunque es viejo el hotel lo tienen en muy buen estado, solo le falta ya actualización al gimnasio.

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10

Peter

17 Jan 2026

·

Stayed 13 nights

Bra restauranger, många solstolar och två stora pooler samt fantastisk strand att välja mellan.

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10

David

1 May 2025

·

Stayed 5 nights

Quiet, low-key environment, and beautiful beach. The pools were not busy and day use of palapas was nice.

10

Michelle

7 Apr 2025

·

Stayed 4 nights

The beach at this property was stunning...beautiful white sand, calm crystal clear blue water and plenty of loungers available. I also liked it being quiet, there was no loud music blairing at any time. The property itself was very nice too. The grounds were beautifully landscaped and well maintained. The hotel was super clean including the rooms. Service was top notch too. The restaurants are very expensive, especially for people who make Canadian dollars but this reflects prices in Cancun in general. The kids club seemed like an after thought rather than a feauture of the property as it was empty when I visited and there was supposed to be planned activities for the kids.

10

Ilyas

25 Jul 2025

·

Stayed 1 night

Excellent hotel: amazing staff, great food, nice beach and pool area, nice spa.

10

Steven

28 Mar 2025

·

Stayed 4 nights

Gym needs some work, otherwise great quiet resort to chill at

10

Reyhan

29 Aug 2025

·

Stayed 3 nights

The pools, jacuzzi, and beach were all amazing and clean. The dining options were fairly priced and the staff were kind. We had a great stay :)

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Cleanliness

Housekeeping is widely praised and many describe the property and rooms as very clean. A few reports mention odors, pests or insects, and maintenance problems that affected bathrooms or common areas.

Related guest reviews

10

Dianne

26 Feb 2026

·

Stayed 5 nights

The whole resort was really clean, staff was friendly and the breakfast was fantastic.

10

Marcia

7 Jul 2025

·

Stayed 6 nights

The hotel was very clean and so beautiful. The staff was super friendly and always willing to help. Amazing pool area!

10

shudong

30 Dec 2025

·

Stayed 5 nights

Very clean. The room keeper clean the bathroom and give the towels at least two times a day. Very convenient to go to beach directly and have heated pool, jet tubes. Many beach chairs for free use.

10

Michelle

7 Apr 2025

·

Stayed 4 nights

The beach at this property was stunning...beautiful white sand, calm crystal clear blue water and plenty of loungers available. I also liked it being quiet, there was no loud music blairing at any time. The property itself was very nice too. The grounds were beautifully landscaped and well maintained. The hotel was super clean including the rooms. Service was top notch too. The restaurants are very expensive, especially for people who make Canadian dollars but this reflects prices in Cancun in general. The kids club seemed like an after thought rather than a feauture of the property as it was empty when I visited and there was supposed to be planned activities for the kids.

6

Eric

18 Nov 2024

·

Stayed 4 nights

The lobby when you first walk in (and every time you are in it) smells bad. The shower temperature regulator did not work or there is a problem with their water supply. Was truly hard to shower as the temp would randomly fluctuate on its’ own from cold to scalding hot without notice.

10

Amy S

19 Mar 2025

·

Stayed 4 nights

All of the staff we came in contact with were extremely helpful and hard working. The hotel and guest rooms were kept very clean.

10

Maria Eugenia

30 Oct 2025

·

Stayed 5 nights

La habitación amplia y el servicio de limpieza muy bien , el personal muy amable

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10

RODOLFO ARENAS

24 Mar 2025

·

Stayed 5 nights

EXCELENTES INSTALACIONES, LIMPIAS CON UNA PRESENTACION MUY AGRADABLE A PRIMERA VISTA. LO QUE NO ME GUSTO, NO SERVIA LA CAFETERA TIRABA MUCHA AGUA. ENCONTRE UN INSECTO QUE NO ES NADA AGRADABLE DENTRO DE LA HABITACION A UN LADO DE LA CAFETERA. SIN EMBARGO NO LO REPORTE.

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2

SarahAnn

1 Mar 2025

·

Stayed 4 nights

It all seemed great on-site and we had a nice time, but I realized I had small red spots on my skin on our final day. I saw my doctor the day I returned home to be checked out and was diagnosed with BEDBUG BITES!! I messaged the property to tell them and they have ignored me. I am disgusted. Do not go there!!

10

Marcos

9 Nov 2025

·

Stayed 3 nights

Clean rooms & great service as always

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Rooms

Guests like comfortable beds, ocean views, and some spacious layouts, but many find rooms dated or small, with street-side noise, weak blackout curtains, AC or plumbing inconsistencies, and occasional allocation mistakes.

Related guest reviews

8

Babak

30 Jul 2025

·

Stayed 6 nights

Great location and very friendly, responsive staff. The hotel was clean and well-maintained, but a bit too crowded for the available space especially around the pool, beach chairs, and breakfast area. Room views were beautiful, but street-facing rooms had a traffic noise. Also, some bathroom finishes felt lower quality than expected. The beachfront bar could use some improvement too. Overall, a good experience with excellent service, but a few things could be better.

8

CHIHYANG

30 Nov 2025

·

Stayed 2 nights

Room was clean but was small and outdated.

8

PATHPORN

3 Aug 2024

·

Stayed 1 night

Here for 2 nd time . Hotel was great , great services , room clean but need some improvements. Biggest concern for us is the air conditioning is not cold it is high as 22.5 F at the coldest . But it is still not cold enough for the hot weather outside. The maintenance “ Try to fixed “ but still same temperature . We asked again bout the air conditioning so at the end the give us the fan to use . It shouldn’t a problem but it is . Room is clean but in general is ok .

10

Karina

5 Sept 2025

·

Stayed 4 nights

I enjoyed everything including staff, food, and property the beach was the best view, pool clean and great high. Staff very friendly and helpful. I dislike that there was no self service laundromat, the black out curtains aren’t helpful.

10

Laura

14 Jan 2026

·

Stayed 3 nights

Room was spacious and clean. They didn't have the room I booked with two beds available which probably deserves 4 stars but they offered other amenities to make up for it. Food was above average. Great beach.

6

Ronaldo

31 Dec 2025

·

Stayed 5 nights

Td muito antigo e quarto bem basico

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4

Joseph

8 Jul 2025

·

Stayed 6 nights

Location was ok. The room was ok. After and during shower, water will flow from ceiling in the bathroom and in the toilet. Take note, it’s not leak, it’s flowing down from the ceiling. The whole area outside the shower area including the toilet will be flooded. This happened 2 days before departure. We didn’t bother to inform them. Won’t be back for sure

6

Mario

18 Nov 2025

·

Stayed 3 nights

Water from the shower was either scolding or too cold. Maintenance folks could not fix it. Surprise resort fees were added that were supposedly included in the Expedia total. When I cheched in, they asked for the usual credit card hold amount; however it was not a hold charge for a real charge for $700. When I checjed out, they charged me again for the incidentals instead of deducting thise from the original "hold charge". They said the "hold" charge would be refunded in about 10-12 days. In sumnary, this hotel is a total financual abuse.

8

DAVID PHILLIP COTLOW

4 Jul 2025

·

Stayed 4 nights

Waiters are Le Cap are great. Pools are nice. Make sure you get the right room location because near the street is loud!

8

dan

24 Mar 2025

·

Stayed 4 nights

The first day isn’t good We have a room right beside the street and the soundproofing is very bad. I can hear every noise from outside. First thing of the next morning I went to the reception to ask for room switch and get a fast upgrade which saved our vocation!

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Service

Feedback consistently highlights friendly, attentive staff across beach, restaurants, and housekeeping. However, several guests experienced slow or inconsistent check-in, billing miscommunication, or uneven restaurant and beach service.

Related guest reviews

4

Olivia

4 Oct 2025

·

Stayed 1 night

I’ve never felt more let down by a hotel stay. The reviews promised a perfect end to our trip to Mexico, but the experience was disappointing from start to finish. Our bags never arrived in the room despite being told they would be delivered. After several calls and mixed messages, they finally appeared much later. We also asked to borrow an umbrella and were told none were available, even though the concierge had given two to another couple just minutes earlier. Breakfast service was equally poor — the server seemed uninterested and made us feel like an inconvenience. At check-in, we were advised to ask about a day-use room before our evening flight, only to be told at checkout that no such option existed. When I shared my feedback, it was met with a blank stare. Overall, the service was indifferent and unwelcoming — a real disappointment at the end of what had been a wonderful trip.

10

Ricardo

5 Aug 2025

·

Stayed 5 nights

Service is outstanding

10

Adam

5 Oct 2025

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Stayed 5 nights

We wouldn’t normally stay in a “brand” hotel but this was a fantastic experience. Sure the hotel is fab, I cannot fault any of it. Great food, facilities and what an incredible location. However, it is the staff that made this really special. Particularly the team at the beach bar. Thank you Mariam, Mario and Diego so welcoming. Best hotel bar staff ever!!! (And we have met a few). I am sure we will return.

10

Blanca

29 Nov 2025

·

Stayed 3 nights

Everything was amazing, I had a great stay and the hotel and the staff were absolutely wonderful!!!

8

MANUEL

27 Nov 2025

·

Stayed 1 night

Room was ready, staff at reception could have been faster, they move from one computer to another but I guess this was a software problem.I gave my business card to be given to general manager but instead they staple it to my papers which is wrong. I wanted to have a chat with him. Besides this, they’re very polite

10

Saeko

10 Nov 2025

·

Stayed 1 night

Excellent communication with staff even before hotel check in. They are active for monitoring any message from us on WhatsApp and responding fast.

10

Ann

29 Apr 2025

·

Stayed 7 nights

If you are looking for a slice of paradise you will find it at Intercontinental Presidente Cancún! Everything here is amazing and serene, from a white powdery beach, excellent food and drinks, great location, great room accommodations and the best staff and services I have experienced in a long time! Adrian from the front desk, Paulina and Fidel from the concierge desk, Ruben on the beach and every staff altogether at the restaurants and housekeeping are exemplary and absolutely fantastic, thank you! Another huge thank you goes out to Kristel from the Ikal Spa which provided the best massages ever and cannot wait to go back! The atmosphere and environment is by far the most relaxing experience and will appeal to all your senses!

8

andrea

10 Dec 2024

·

Stayed 2 nights

The check in process took way too long. It was unpleasant. I already had a reservation booked with Expedia & no check in should ever take 30 minutes. Unacceptable!

6

Chidiafoma MARIANNE

6 Jul 2025

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Stayed 4 nights

The check-in process was smooth. I had booked a room with complimentary breakfast and a $50 USD room credit. This credit was clearly stated on Expedia at the time of booking, and I was also informed about it during check-in. However, during check-out, I was assisted by a gentleman named Adrian. When I asked if the $50 credit had been applied to my bill, he responded that it could not be used for room service. I was surprised, as this had not been mentioned previously. I explained that the credit was explicitly listed on Expedia and confirmed at check-in. He eventually agreed to apply it, but remarked that it would not be allowed next time. This was disappointing to hear, as it suggested a lack of consistency or professionalism on his part—especially since he did end up applying the credit. Clear communication and consistent policy enforcement would improve the guest experience.

10

Frank

27 Jan 2026

·

Stayed 3 nights

Quick check-in. Staff at the daily breakfast and happy hour was amazing. Make sure you tip them a few bucks!

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Location

Convenient hotel-zone location with a quiet, swimmable beachfront; walkable or short rides to shops, restaurants, and nightlife. Some street-facing rooms report traffic noise.

Related guest reviews

10

Mary Ann

27 Apr 2025

·

Stayed 4 nights

Booked for the best beach on top of the 7 (Playa Tortuga)… it’s been some years so the hotel refurb is nice, as well as improvements across the street for more local/cheap restaurants. Else, dining is soooo expensive at resort.

8

Masashi

2 Apr 2025

·

レストラン等に行くにはタクシー等が必要なのはネックですが、全般的には満足度は高かったです。特にビーチは漂流してくる藻が少なく、砂浜の広さと相まって素晴らしいと思います。オールインクルーシブホテル以外ではカンクンの中でも良い選択肢なのではないでしょうか。

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8

Elizabeth

4 Feb 2025

·

Stayed 6 nights

Service was top notch , great staff. Mattresses were rock hard unfortunately. Hotel is a far north of hotel zone area . Great beach area for guests

10

Leticia

11 Jun 2025

·

Stayed 3 nights

Great location, beautiful beach and very friendly staff. We really enjoyed our staying 😊

8

Tony

16 Feb 2025

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Stayed 1 night

The hotel was great, super extra clean with amazing location 15mins walk to the strip of restaurants and bars. Breakfast was very good. Bed and pillows are insanely comfortable. Check in desk staff should be a bit more welcoming as they seem very disinterested in you. Would have been great if there was any entertainment in the resort. All in all it’s recommended!

10

Luba

4 Apr 2025

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Stayed 8 nights

Great location and beach.

10

Kevin

13 Feb 2025

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Stayed 1 night

It's a convenient location with kind staff. The hotel is old so needs an upgrade.

10

Erica

27 Jul 2025

·

Stayed 2 nights

Grat place to stay to experience the white sands of Cancun The hotels location is convenient to shopping, restraunts, and the hotel zone, and the staff is friendly and always smiling. The breakfast is awesome and the view is beautiful.

10

Larry

23 Apr 2025

·

Stayed 4 nights

Great location.

10

Flimon

12 Mar 2025

·

Stayed 6 nights

very good service. its in perfect location in Hotel Zone. everything is in walkable distance

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Dining

Breakfast is frequently praised and several on-site restaurants are enjoyed, but prices are high, service can be slow, and dinner quality or variety is inconsistent.

Related guest reviews

6

Lori

5 Jun 2025

·

Stayed 6 nights

We have been staying at the intercontinental for over twenty years. Sadly, the quality of the food has declined so badly that we only found one dish that was safe to eat. We love the staff and the beach (best in Cancun) but the food problem is getting unbearable.

10

Mary Ann

27 Apr 2025

·

Stayed 4 nights

Booked for the best beach on top of the 7 (Playa Tortuga)… it’s been some years so the hotel refurb is nice, as well as improvements across the street for more local/cheap restaurants. Else, dining is soooo expensive at resort.

10

Brenda

29 Sept 2025

·

Stayed 8 nights

We recently stayed here for 8 days and just arrived back home. The hotel has the best beach in the hotel zone. Two great pools with 3 jacuzzi's and an onsite restaurant. Staff is very attentive, especially Antonio Bandera in the restaruant for breakfast. We chose to add the breakfast package with our stay and we miss it already! Such good food. Dinner was meh and we opted to eat elsewhere. The hotel is older, built in 1975. However, it is clean and well maintained. One thing we really appreciated, was the falcon that the hotel hired to be in standby, to keep the birds from stealing your food or bothering guests. We had such a great time. If you're looking for an awesome beach experience with great pools, clean room and hotel, along with a chill vibe, this is your place!

10

Dianne

26 Feb 2026

·

Stayed 5 nights

The whole resort was really clean, staff was friendly and the breakfast was fantastic.

10

Alison

15 Feb 2026

·

Stayed 3 nights

Beautiful room with ocean view. Wonderful beachside location. Great breakfast buffet liked beachside tiki bar

8

varsha

8 Jul 2025

·

Stayed 2 nights

Very good hotel amazing breakfast buffet very nice

8

David

16 Oct 2025

·

Stayed 2 nights

Nice beach. Great service! Menu had great selections. Breakfast buffet was good, with omelet station.

10

Michelle

7 Apr 2025

·

Stayed 4 nights

The beach at this property was stunning...beautiful white sand, calm crystal clear blue water and plenty of loungers available. I also liked it being quiet, there was no loud music blairing at any time. The property itself was very nice too. The grounds were beautifully landscaped and well maintained. The hotel was super clean including the rooms. Service was top notch too. The restaurants are very expensive, especially for people who make Canadian dollars but this reflects prices in Cancun in general. The kids club seemed like an after thought rather than a feauture of the property as it was empty when I visited and there was supposed to be planned activities for the kids.

8

Monserrat

1 Oct 2025

·

Stayed 1 night

Muy bonito el hotel, solo el servicio en alimentos lento, precios altos vs la calidad.

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8

J

28 Jul 2025

·

Stayed 3 nights

Great service across all spaces, including the cabanas on the beach. People were very nice and attentive. Breakfast is very good with a large buffet. Overall a nice property with one of the best beaches in all of Cancun.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$232
February	US$220
March	US$224
April	US$208
May	US$174
June	US$161
July	US$161
August	US$178
September	US$211
October	US$195
November	US$210
December	US$236

Su	Mo	Tu	We	Th	Fr	Sa
				1 $155	2 $175	3 $172
4 $172	5 $181	6 $172	7 $172	8 $172	9 $172	10 $191
11 $172	12 $181	13 $177	14 $192	15 $188	16 $172	17 $172
18 $172	19 $172	20 $183	21 $196	22 $196	23 $176	24 $172
25 $172	26 $172	27 $172	28 $172	29 $191	30 $172	31 $180

Presidente InterContinental Cancun Resort by IHG

Prices for Presidente InterContinental Cancun Resort by IHG

Monthly average prices

About this property

Location

Guest reviews of Presidente InterContinental Cancun Resort by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Presidente InterContinental Cancun Resort by IHG

Considering this hotel for your Cancun trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $161
20 $178	21 $168	22 $168	23 $148	24 $162	25 $141	26 $141
27 $148	28 $156	29 $157	30 $156