What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 5:00 AM to 9:30 AM and on weekends from 5:00 AM to 10:00 AM for a fee of approximately PEN 60.20 for adults and PEN 35 for children.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of PEN 50 per pet, per day. Service animals are exempt from this fee.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of PEN 50 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Cusco, steps from Cusco Cathedral and within a 5-minute walk of Plaza de Armas. It is approximately 0.3 miles from San Blas Church and 0.6 miles from Coricancha. The preferred airport is Alejandro Velasco Astete Intl. Airport, located about 5.1 km away.

What are the hotel's policies for guests staying with children?

Children under 18 are generally not allowed to stay without a parent or legal guardian. However, up to 2 children aged 16 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Novotel Cusco - Cozy Stay in Cusco

Average nightly price at Novotel Cusco by month, last 12 months (USD)
Month	Average price
January	$136
February	$117
March	$132
April	$189
May	$188
June	$157
July	$179
August	$189
September	$214
October	$209
November	$181
December	$152

What guests think

At Novotel Cusco, guests praise the beautiful colonial courtyard and central, walkable location near Plaza de Armas, plus friendly, attentive staff, while room feedback is mixed, especially on temperature control, noise, and differences between charming colonial and basic standard rooms.

Cleanliness is frequently praised, and the breakfast and restaurant earn strong reviews for quality and variety, though the breakfast cutoff is early and the bar or evening service can feel limited. Several guests mention inconsistent check-in or billing practices, restricted credits/VIP benefits, and patchy Wi‑Fi in parts of the annex. Expect a characterful stay with standout service, while room comfort depends on location and category.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The historic courtyard and lobby are a highlight, with a relaxing social space, plus conveniences like a water refill station and luggage storage. Spa and bar are on site, but feedback is mixed (occasional spa concerns, limited/early bar hours), and Wi‑Fi can be weak in the annex.

Related guest reviews

10

Pedro

Sep 12, 2023

·

Stayed 1 night

Instalações excelentes e staff muito atencioso!

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10

Daniella

Nov 4, 2023

·

Stayed 3 nights

Great hotel in a quiet side street close to Plaza de Armas. Very cozy, you feel like you are in Cusco. Staff was excellent. Only downsides were the bar (its kind of a joke), we wish there was one. And another downside was the spa. We got massages but my masseuse (Jasmin) thought she was a chiropractor as she decided it was a good idea to crack my neck putting me at risk. Spa: please tell your masseuse they should never do that again. Glad nothing serious happened but it could’ve

10

Richard

Oct 23, 2023

·

Stayed 1 night

This is an unusual and fantastic property. The accommodations, level of service and location are all exceptional. The hotel is an adapted 16th century building and the lobby and restaurant are actually in a covered historic courtyard. The food was great and represented the local cuisine well. We stayed there a couple of days to acclimate before heading to Machu Picchu. While we were away, they stored our excess bags. When we returned to spend another night, they remembered us, and a young employee named Lucero not only helped resolve a booking issue she even gave us a free upgraded room. There was a fun bartender named Diego who even remembered what type of drink I enjoyed when we stayed there days before. You could not go wrong by staying there.

8

Kanwal

Apr 14, 2025

·

Stayed 2 nights

the courtyard was beautiful

10

Daniel

Jul 6, 2025

·

Stayed 5 nights

Very cool architecture for a hotel, love the lobby. Very close to town square but not right on it so it was a bit more quiet. Very friendly and attentive staff. Liked the convience of having the filtered water bottle filling machine down the hall.

10

Mirella

Apr 11, 2025

·

Stayed 1 night

We first got into the Novotel very early in the morning. We were received by this huge patio and colorful seating areas. Our first room had a window that faced the street so we couldn’t open it and our drain didn’t work properly. We informed the management about this and we had already booked another stay in this hotel after our Inca trail hike. We were approached by the manager who apologized and promised a better room and even offered us free breakfast. The breakfast was one of the best we had ever had. Service is impeccable. On our return, we got amazing rooms in the 5th floor with a balcony. The hotel went above and beyond to make our stay very enjoyable and comfortable. The staff at the door and luggage were extremely helpful and friendly. The hotel also has direct access to a spa for massages. I already miss staying at this hotel as it really felt like home. I would definitely recommend this hotel in Cusco

6

Yenping

Dec 1, 2023

·

Stayed 8 nights

Internet is very slow, we need to stay in Lobby for fast Internet access

10

Xuelian

Jul 26, 2025

·

Stayed 4 nights

Very beautiful property with Spanish court yard, only 6-7 walk to the main square, breakfast and very friendly staff standing by 24 hrs. A lot of nice restaurants just around the corner.

8

Thales

Apr 15, 2025

·

Stayed 4 nights

Hotel novo e bem reformado, com ótima localização e com excelente café da manha (inicio as 5h e finalizando as 9h30), apenas no anexo do hotel (Prédio novo) o sinal de wi-fi é bem ruim, principalmente no quinto andar, ande fiquei hospedado

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10

Rahul

Jun 20, 2025

·

Stayed 6 nights

Excellent hotel with very helpful staff. Very clean. Water fountain was handy. Some little things that would be useful include charging ports on either side of the bed.

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Cleanliness

Reviews repeatedly describe the hotel and rooms as very clean and well maintained. A few guests noted missed details (e.g., towels or floors) and isolated pest or odor complaints.

Related guest reviews

2

Teja

Jun 28, 2023

·

Stayed 2 nights

There were bed bugs in our room. Ended up waking up with bites on ankles and arms. In addition, the room we received had a black stain on the couch and white stains in the bathroom (toothpaste from a previous stay). For a four star property I would not say this is acceptable. The worst thing about this place is the central heat. It’s poorly ventilated and it was hard to sleep through the night as the air was really really dry. Also we requested a room with a view, and were told we would have one but were instead staring at a wall/other rooms.

10

Linda

Dec 26, 2024

·

Stayed 1 night

Nice and clean!

8

Hui

Aug 4, 2025

·

Stayed 1 night

The hotel has an excellent location—very convenient for sightseeing, dining, and shopping. The staff were very friendly, especially the bell guy, who was warm and polite. However, the room was a bit dated, and the bathroom towels were not very clean, which didn’t quite match the price of the hotel.

10

Venkataramana

Jun 23, 2025

·

Stayed 6 nights

Very clean, Family Friendly, very supportive staff

10

Jialiang

Jul 10, 2024

·

Stayed 2 nights

Conveniently located. Professional Staff. Beautiful premise. Well maintained. Clean room. Comfortable beds.

10

Odalia

Mar 18, 2025

·

Stayed 2 nights

Nice and clean hotel totally recommend

8

Jane

Jan 4, 2026

·

Stayed 2 nights

Nice clean bedding was glorious after some less than perfect stays in Peru!

10

Rahul

Jun 20, 2025

·

Stayed 6 nights

Excellent hotel with very helpful staff. Very clean. Water fountain was handy. Some little things that would be useful include charging ports on either side of the bed.

8

Huddia

Jul 30, 2025

·

Stayed 2 nights

Reason for 4 stars is the floor was sticky and wasn’t cleaned properly. Otherwise decent priced hotel in excellent location. Beds comfy. I would stay again

10

Pierre

Oct 25, 2025

·

Stayed 3 nights

Superbe hôtel à Cusco, accueil très sympathique et d’une propreté remarquable ☺️

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Rooms

Rooms range from charming, spacious colonial units to simpler, dated standard rooms; beds are comfortable but often firm. Recurring issues include lack of AC or adjustable climate, occasional noise and small layouts, and variable Wi‑Fi (especially in the annex).

Related guest reviews

8

Catherine

Sep 17, 2023

·

Stayed 2 nights

My daughter and I stayed at Novotel Cusco during a recent trip to Peru. The beautiful lobby atrium is one of the nicest things about this hotel. We had breakfast there (not complimentary) and it was a nice setting. The hotel is in a great location, a few blocks from the city center and the cathedral. It is clean and the employees are all very friendly. The room was a bit of a disappointment. It was a decent size but the lighting was not good and there was no ceiling fan or AC. On a warm September night we had to choose between a warm room or leaving the window open and dealing with noise from the street and alleyway below. For a high end hotel I would have expected a bit more from the room. With other options in town that were better, not sure I would stay here again.

10

Lety

Aug 15, 2025

·

Stayed 6 nights

The property is BEAUTIFUL. It is located a short walk from the plaza that has everything you need. Beds were not comfortable. No AC but when you crack a window it’s cool enough.

8

Yonatan

Dec 10, 2025

·

Stayed 4 nights

Colonial rooms are nicely decorated, staff was very helpful and sensitive to any need we had. The only problem with Colonial rooms, witch are located one floor above the lobby court, is the noise that's comming either from the lobby or from the adjacent room, since the walls are thin.

6

Jorge

Jan 16, 2024

·

Stayed 2 nights

Room AC did not work. Property location was really nice. Room and hotel were average.

10

Jesper walther

Oct 23, 2025

·

Stayed 6 nights

Hotel med en fantastisk atmosfære. Vi boede på hotellet ad to omgange før og efter et to-nætters besøg ved Machu Picchu, først i standardværelse og dernæst i colony-værelse. Det sidste er langt at foretrække, da det er større og beliggende i selve den gamle paladsdel, og derfor har langt mere sjæl. Badeværelseborde så små, at der ikke var plads til to små toilettasker, og der hvor de kunne stå, havde man limet servietboks og sæbeskål fast på bordet. Det store overdækkede rum som indeholder både reception, restaurant, bar samt alm. opholdsrum havde en fantastisk atmosfære, og der var altid mennesker i rummet uden det blev larmende. Morgenmaden var rigtig god, selv da vi den ene morgen kom 5 minutter efter lukketid. Her gjorde personalet dog alt hvad de kunne for at sørge for, at vi alligevel fik en rigtig god morgenmad, inkl. at lave en omelet. Måske lidt tidligt at lukke ned for morgenmaden klokken 09.30. Rengøring var upåklagelig. Pga sen ankomst fra MP samt regnvejr spiste vi et par gange i restauranten, og maden var virkelig lækker. Personalet var generelt meget serviceminded og venlige. En speciel tak til receptionen for meget tidlig morgen at skynde sig op på vores værelse, som vi havde tjekket ud fra en halv time tidligere, for at hente en glemt taske, som de hurtigt sendte med en taxa til os i lufthavnen. Desuden ligger hotellet meget centralt og samtidig stille. Kan virkelig anbefales.

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6

maria

Oct 27, 2025

·

Stayed 3 nights

The standard room does not meet the expectations of a 4-star hotel. A standard room at the Holiday Inn is far superior to that at Novotel. There was no coffee machine provided—only instant coffee sachets—and no body lotion was available. Overall, the standard room is too pricey for the limited benefits offered.

8

michael

Jul 22, 2025

·

Stayed 2 nights

Great property, lovely staff, very attentive service, great buffet. Our rooms on the first floor were pretty loud from the walkway, well into the night and super early in the morning, especially if near the kitchen.

8

Thales

Apr 15, 2025

·

Stayed 4 nights

Hotel novo e bem reformado, com ótima localização e com excelente café da manha (inicio as 5h e finalizando as 9h30), apenas no anexo do hotel (Prédio novo) o sinal de wi-fi é bem ruim, principalmente no quinto andar, ande fiquei hospedado

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10

Andrew

Aug 4, 2025

·

Stayed 2 nights

The property is close to the main plaza which can easily be reached with a 5 min walk. Rooms are simple but clean and nice-European style. Staff was very helpful and friendly throughout the entire visit. Beds were nice but very firm-if you like soft beds you may want a different style hotel. But I found them to be comfortable. WiFi is accessible throughout the property and reliable.

6

vinisha

May 18, 2025

·

Stayed 3 nights

The room was always warm and too dry to breathe comfortably.

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Service

Service is widely praised as friendly, attentive and proactive, with helpful front desk and door staff and effective problem resolution. Some report slow or inconsistent check‑in/checkout, unclear credits or VIP benefits, or an unwelcoming interaction.

Related guest reviews

10

Julio

Sep 14, 2025

·

Stayed 1 night

We had an excellent stay at Novotel Cusco! The location is unbeatable—just a short stroll from the Plaza de Armas—making it perfect for exploring the city. The staff was exceptionally friendly and went out of their way to make us feel welcome and cared for throughout our stay.

10

Peter

Jun 9, 2025

·

Stayed 1 night

Fantastic staff. Beautiful lobby and courtyard. Amazing location! Comfortable rooms. Great breakfast. Easy and safe baggage storage. Highly recommend!

10

Carla

May 31, 2025

·

Stayed 3 nights

We had a fantastic experience at this hotel. The staff was incredibly friendly and attentive, making us feel welcome from the moment we arrived. The hotel itself was charming, spotless, and full of character. The location was perfect — we were able to walk everywhere, and all of our tours had no trouble picking us up directly from the hotel.

6

Salima

Dec 13, 2025

·

Stayed 4 nights

La réception : décevant pour un Novotel, aucune aide. Des bouteilles d'eau que le premier jour.

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6

Alexander

Apr 11, 2024

·

Stayed 1 night

Great location and beautiful lobby, but overall a very average experience. Check in is slow, crowded, and paperwork feels endless. Rooms are very small, especially for a family, and decor/design of room is generic. Breakfast was an additional 60 PEN per person, which is excessive and makes you feel a bit ripped off. I understand if breakfast isn’t included, but 60 soles is way too much. Check out is also complicated with refund of deposits and charges and should really just be streamlined. Anyway, it’s still a good option for a convenient location in Cusco, but they could do better.

10

William

May 30, 2025

·

Stayed 2 nights

This property is very nice and close to the main plaza and surrounding areas to eat, shop and explore. The hotel staff are incredible and very friendly. They take care of everything and with a smile. I highly suggest that anyone stay here when visiting Cusco, they deserve more than 5 stars!

10

Mirella

Apr 11, 2025

·

Stayed 1 night

We first got into the Novotel very early in the morning. We were received by this huge patio and colorful seating areas. Our first room had a window that faced the street so we couldn’t open it and our drain didn’t work properly. We informed the management about this and we had already booked another stay in this hotel after our Inca trail hike. We were approached by the manager who apologized and promised a better room and even offered us free breakfast. The breakfast was one of the best we had ever had. Service is impeccable. On our return, we got amazing rooms in the 5th floor with a balcony. The hotel went above and beyond to make our stay very enjoyable and comfortable. The staff at the door and luggage were extremely helpful and friendly. The hotel also has direct access to a spa for massages. I already miss staying at this hotel as it really felt like home. I would definitely recommend this hotel in Cusco

8

Abdul

Sep 5, 2025

·

Stayed 2 nights

Expedia VIP program is a joke that has never been honored in any property we have visited. Just a recipe for disappointment. The hotel itself was very nice with excellent service and very attentive staff. The breakfast was above par and dinner was excellent. Would love to stay again.

10

Sadhana

Nov 14, 2024

·

Stayed 1 night

I recently stayed at the Novotel in Cusco and had an exceptional experience. The check-in process was quick and easy, and the front desk staff was incredibly welcoming and friendly. A special shoutout to Marco at the front desk, who went above and beyond to make sure we felt at home—he’s warm, attentive, and has a great understanding of guests’ needs. The location of the hotel is fantastic—quiet yet conveniently close to the city square, making it easy to explore Cusco on foot. The rooms were spotless, and the beds were incredibly comfortable, providing a great place to relax after a day of sightseeing. The breakfast buffet offered a wide range of options, making for a perfect start to the day. Overall, I highly recommend Novotel Cusco for anyone looking for comfort, convenience, and exceptional service!

10

Kathryn

Jan 17, 2025

·

Stayed 3 nights

I want to start by mentioning the service-my favorite thing about Hotel Novotel. The staff is very attentive and goes out of their way to help. And they do it very quickly and with a smile. The lobby is beautiful and historic. A lively place to hand out and drink mate which is provided nearly 24 hrs per day. The rooms are fairly basic but large. I had a king room. It had a large desk, refrigerator and coffee/tea bar. The bathroom was nice and had great water pressure, lots of hot water and thick towels. The bed was very comfortable for me. I like a firm mattress which it had. I know some reviewers have complained about noise but I found it very quiet. My room was at the back of the hotel. I didn’t have an opportunity to try the spa or the restaurant so I cannot give any information about that. All in all, I highly recommended Hotel Novotel. It’s a great value!

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Location

Consistently highlighted as central and walkable, just minutes from Plaza de Armas and major sights, often on a quieter street. Convenient for tours, dining and shopping.

Related guest reviews

10

Yen Ying

Jan 7, 2026

·

Stayed 2 nights

Beautiful property; excellent location; the beds were very comfortable, but I wish we were able to turn on the AC. we ended up opening the windows at night instead.

10

Julio

Sep 14, 2025

·

Stayed 1 night

We had an excellent stay at Novotel Cusco! The location is unbeatable—just a short stroll from the Plaza de Armas—making it perfect for exploring the city. The staff was exceptionally friendly and went out of their way to make us feel welcome and cared for throughout our stay.

10

Hanqi

Apr 7, 2025

·

Stayed 1 night

The hotel is near the arms square, and there are many cafes and restaurants around. The hotel is clean and beautiful.

10

Amber

May 29, 2024

·

Stayed 1 night

I absolutely loved the Novotel Cusco! The staff was super friendly, and very helpful. The Novotel is located in the perfect location, quick ride to and from the airport, and a short walk to the main square in Cusco, tons of shopping & dining. Rooms were spacious, quiet, very clean, with extras like a mini bar for purchase. The lobby has a wonderful ambiance with tons of natural light, and the included breakfast was amazing. Most importantly, I felt safe here traveling as a solo female.

10

Rashi

Jan 16, 2024

·

Stayed 2 nights

The hotel is in a fantastic location and the staff courteous and helpful. The rooms are clean and very spacious. I had the buffet breakfast and dinner and they are absolute value for money and rich in options. The courtyard is beautiful and makes for a great setting to unwind at the end of the day.

10

Edlyne

Jun 14, 2025

·

Stayed 4 nights

I had a beautiful stay, totally recommend anyone coming to Cusco Peru to book the Novotel Hotel. The location was great walkable to a lot of places. Staff was awesome.

10

Xuelian

Jul 26, 2025

·

Stayed 4 nights

Very beautiful property with Spanish court yard, only 6-7 walk to the main square, breakfast and very friendly staff standing by 24 hrs. A lot of nice restaurants just around the corner.

10

Patrick

Jun 30, 2024

·

Stayed 3 nights

Great location, beautiful facility, very helpful staff.

10

Andrew

Aug 4, 2025

·

Stayed 2 nights

The property is close to the main plaza which can easily be reached with a 5 min walk. Rooms are simple but clean and nice-European style. Staff was very helpful and friendly throughout the entire visit. Beds were nice but very firm-if you like soft beds you may want a different style hotel. But I found them to be comfortable. WiFi is accessible throughout the property and reliable.

10

Camila

Jan 12, 2026

·

Stayed 3 nights

Hotel maravilhoso, café da manhã cheio de opções e ótima localização.

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Dining

Breakfast draws strong reviews for quality, variety and an early start, and many enjoyed the on‑site restaurant. Downsides include an early breakfast cutoff, occasional slow service or perceived high pricing, and a limited bar.

Related guest reviews

10

tulio

May 10, 2024

·

Stayed 1 night

Ótimo hotel, localização excelente, bom serviço, cama confortável.

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10

Dayan

Jul 12, 2023

·

Stayed 5 nights

Wonderful hotel. Very centric, clean, everybody is so nice and courteous, great buffet with vegetarian and vegan options. We also enjoyed the spa.

10

Keith

Apr 22, 2025

·

Stayed 2 nights

Great place. Friendly staff. Nice buffet breakfast.

10

marcos daniel

Jun 7, 2025

·

Stayed 1 night

Um hotel muito bem localizado, perfeitamente decorado, com bom restaurante e Staff e atendimento acima da média. Uma das melhores opções de Cusco com certeza

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10

Jerika

May 17, 2024

·

Stayed 6 nights

This hotel is in a great location if you’re looking to stay around the historic center/Plaza de Armas. You can walk easily to many museums, restaurants, and parks. The hotel staff are very friendly and helpful, and the breakfast buffet and the hotel restaurant are both wonderful.

10

Rashi

Jan 16, 2024

·

Stayed 2 nights

The hotel is in a fantastic location and the staff courteous and helpful. The rooms are clean and very spacious. I had the buffet breakfast and dinner and they are absolute value for money and rich in options. The courtyard is beautiful and makes for a great setting to unwind at the end of the day.

6

Alexander

Apr 11, 2024

·

Stayed 1 night

Great location and beautiful lobby, but overall a very average experience. Check in is slow, crowded, and paperwork feels endless. Rooms are very small, especially for a family, and decor/design of room is generic. Breakfast was an additional 60 PEN per person, which is excessive and makes you feel a bit ripped off. I understand if breakfast isn’t included, but 60 soles is way too much. Check out is also complicated with refund of deposits and charges and should really just be streamlined. Anyway, it’s still a good option for a convenient location in Cusco, but they could do better.

10

Mariadela

Jun 17, 2025

·

Stayed 3 nights

Beautiful property and super friendly staff!! Loved the experience!! If I would find my way back to Cusco again I will definitely stay at this hotel again! Loved it! Luxurious and colonial looking at the same time! Loved it! The breakfast spread was amazing as well! Couldn’t recommend it enough!

10

Surya

Sep 3, 2023

·

Stayed 2 nights

Excellent stay! The food at the restaurant was amazing and I would definitely praise Dante’s service at the restaurant! He was new but amazingly courteous!

8

Abdul

Sep 5, 2025

·

Stayed 2 nights

Expedia VIP program is a joke that has never been honored in any property we have visited. Just a recipe for disappointment. The hotel itself was very nice with excellent service and very attentive staff. The breakfast was above par and dinner was excellent. Would love to stay again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $143	6 $117	7 $132
8	9	10 $173	11 $123	12 $130	13 $113	14 $135
15 $108	16 $116	17 $98	18 $115	19 $113	20 $95	21 $100
22 $106	23 $113	24 $96	25 $188	26 $111	27 $106	28 $106
29 $87	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
		1 $73	2 $89	3 $96	4 $74	5 $92
6 $74	7 $74	8 $76	9 $75	10 $76	11 $74	12 $96
13 $74	14 $74	15 $73	16 $74	17 $75	18 $75	19 $91
20 $74	21 $83	22 $74	23 $75	24 $74	25 $90	26 $115
27 $178	28 $178	29 $178	30 $178	31

Novotel Cusco

Prices for Novotel Cusco

Monthly average prices

About this property

Location

Room options

Family Duplex, 1 Queen Bed (Colonial)

Standard Room, 1 Double Bed

Standard Room, 2 Twin Beds

Room, 2 Twin Beds (Colonial)

Habitación Colonial Matrimonial

Room, 1 Double Bed (Colonial)

Guest reviews of Novotel Cusco

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Cusco

Considering this hotel for your Cusco trip?

Prices for upcoming dates

Business details