Name: Mercure Hotel Düsseldorf City Center
Address: Am Stresemannplatz 1, Düsseldorf, North Rhine-Westphalia, Germany, Düsseldorf, North Rhine-Westphalia, DE
Price range: $96–$414 per night
Rating: 7.7

What guests think

At Mercure Hotel Düsseldorf City Center, travellers praise the convenient location near the main station and friendly staff, while many note the property feels dated and that room amenities and climate control can be inconsistent in comfort and reliability.

Room size ranges from spacious to small, street noise can be an issue, and several guests found showering in high bathtubs awkward or slippery. Cleanliness feedback is mixed, with many clean rooms alongside recurring reports of wear, smoke smells, and maintenance or housekeeping lapses. Breakfast quality is praised but prices feel high, on‑site evening dining/bar options can be limited, and parking is available yet often costly or occasionally unavailable. Overall, expect a handy base with warm service in older, variable rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated. The on-site bar/restaurant options are limited or closed at times, parking is available but often expensive or temporarily unavailable, and there is only one lift.

Related guest reviews

4

Qinwei Allen

Apr 6, 2025

·

Stayed 1 night

Noisy, dated and NO AC. Extremely loud on the street until 5am with people screaming and laughing, trains and cars non stop until the 2am. Without a working AC and cannot open the windows, it was hot and a sleepless night... Very friendly staff to provide a small fan but again too loud to use. Check in and check out was easy, 25 euro parking fee was a bit expensive. There is only one lift for the entire hotel, so long wait time during checkout time. We picked this one due to last minute booking, will choose a quieter hotel next time.

8

SIMON JON

Jun 27, 2024

·

Stayed 13 nights

Very convenient for train station and trams. 15 minutes walk to old town. Hotel dining room not open for evening meals. Great breakfast. Helpful staff and nice bar.

8

Nedal

Aug 10, 2024

·

Stayed 1 night

Ich hätte mich gefreut wenn im Parkplatz ein Ladestationen für elktro Fahrzeuge verfügbar waren.

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6

John

Jan 3, 2025

·

Stayed 3 nights

Downstairs common area (reception and bar) were freezing cold. Bar only had one lager (Bitburger) which was horrible. On arrival talked to reception about parking. Found the car park was closed due to renovation (this was not notified in advance as I had picked the hotel on its parking availability as I was driving round Europe and I was knackered) and male staff member extremely unhelpful about alternatives. No local amenities such as bars and restaurants near hotel. On street parking overlly subscribed making it difficult to park. Spent a good hour roaming the streets looking for parking. Otherwise OK ( I was being facetious if you had not picked it up.

10

Leon

Jan 9, 2024

·

Stayed 2 nights

Grote kamer (2 volw 1 kind), erg schone kamer en badkamer en erg beleefd personeel. Hotel heeft een eigen parkeerkelder waar je auto veilig staat. Veel winkels en eetgelegenheden in de buurt. Maar 10 min rijden naar de oude binnenstad. Dit hotel is een echte aanrader.

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6

Rene

Mar 3, 2025

·

Stayed 2 nights

Slidt, men sikkert ok til prisen. Rigtig fin morgenmadsbuffet. Ligger tæt på banegården. Manglede oplysninger om parkering.

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6

Mtsr

Jun 1, 2025

·

Stayed 2 nights

Décevant pour un hôtel de cette gamme Séjour correct dans l’ensemble, avec un check-in et check-out fluides, mais l’expérience ne correspond pas au standing attendu. Chambre datée, confort basique, aucun nécessaire de courtoisie. Le parking (25€/nuit) était difficile d’accès à cause d’une porte défectueuse, sans aucun geste commercial malgré l’attente répétée. Accueil inégal : une réceptionniste peu aimable, une autre ayant oublié notre demande. Chambre attribuée loin de l’ascenseur, malgré les difficultés de mobilité de ma mère. Beaucoup de petits désagréments qui ont rendu le séjour inutilement stressant.

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8

Peggy

Jul 7, 2024

·

Stayed 2 nights

Inchecken ging vlot..goed bekwaam personeel. Wc was de 1e dag verstopt. Werd gelukkig gefixt. Onder het bed zeer stoffig. Mijn waterfles was nog niet leeg maar was al weg gehaald door de schoonmaker?. Mijn tv deed het niet..meteen gemeld bij de receptie..maar bij terugkeer op mijn kamer deed ie het nog niet. 2 dagen zonder tv...veel geld voor de kamer betaald dus die had het op z'n minst moeten doen. Verder prima kamer..badkamer schoon, wel oud hotel maar niks mis mee. Leuke bar beneden. Ligging is ideaal. Op 6 min. afstand van het Centraal station. Ongeveer 15 minuten lopen naar Königsallee.

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6

Véronique

Dec 31, 2023

·

Stayed 2 nights

Hôtel vieillissant mais propre. Chambres de belles tailles mais meubles à changer. Lits confortables. Accueil correct. Situation à distance acceptable du centre ville. Parking 25 euros la journée. Près du quartier de Tokyo et ses restaurants.

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10

Andreas

Dec 9, 2024

·

Stayed 4 nights

Great location, nice room and a nice bar

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Cleanliness

Feedback is mixed: many guests found rooms clean, but recurring comments cite worn furnishings, smoke odors, clogged or moldy bathrooms, and occasional housekeeping lapses.

Related guest reviews

10

john

Aug 20, 2024

·

Stayed 3 nights

Staff were very good and efficient with everything. The breakfast was excellent. The rooms were clean with a good shower.

6

Hans Joachim

Dec 8, 2024

·

Stayed 1 night

Rommet var veldig lite føltes veldig trangt. I dusjen var det sopp i fugene

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6

Katie Lauren

Aug 25, 2025

·

Stayed 2 nights

The staff were nice and the hotel was in a good location close to the train station. The rooms were quite noisy on a night. We booked a non smoking room which we were given but our room stank of cigarette smoke. We opened the window to try see if the smell would go away and went out for the afternoon after we had checked in but when we returned the smell was still there. We asked to change rooms but were told the hotel was full and because we hadn’t only just checked in they couldn’t move us. The staff were kind and did give us a complementary drink and spray some air freshener in the room but this still didn’t mask the smell of the smoke. We wouldn’t return.

10

HIDEYA

Mar 25, 2024

·

Stayed 6 nights

The room facilities and cleanliness were good, and the staff at the reception, reception, and bar were very kind, and I was able to spend a good holiday.

10

Dr. Rolf

May 21, 2022

·

Stayed 1 night

Blitzsauberes und modern renoviertes Einzelzimmer zu einem sehr attraktiven Preis. In wenigen Minuten vom Hauptbahnhof erreichbar.

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10

Roger

Aug 20, 2024

·

Stayed 2 nights

For the price, this hotel is excellent value. Location is ideal, just 5 minutes from the railway station in a commercial area. Rooms were clean and tidy, nothing special but more than adequate for our needs. Be careful when getting a taxi though. There are 3 Mercures in Dusseldorf, two being City Centre and Centrum. Don’t do an unnecessary tour of the city like I did.

8

Peggy

Jul 7, 2024

·

Stayed 2 nights

Inchecken ging vlot..goed bekwaam personeel. Wc was de 1e dag verstopt. Werd gelukkig gefixt. Onder het bed zeer stoffig. Mijn waterfles was nog niet leeg maar was al weg gehaald door de schoonmaker?. Mijn tv deed het niet..meteen gemeld bij de receptie..maar bij terugkeer op mijn kamer deed ie het nog niet. 2 dagen zonder tv...veel geld voor de kamer betaald dus die had het op z'n minst moeten doen. Verder prima kamer..badkamer schoon, wel oud hotel maar niks mis mee. Leuke bar beneden. Ligging is ideaal. Op 6 min. afstand van het Centraal station. Ongeveer 15 minuten lopen naar Königsallee.

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6

Samantha

Dec 2, 2024

·

Stayed 3 nights

The room needs an upgrade, new pillows wouldn’t go amiss, the old fridge ‘unit’ has holes drilled into it, the bathroom is tired, new sink and perhaps some drain cleaner down the bath plug hole - a shower screen that keeps the water in and doesn’t flood the floor. We did not have housekeeping in the 3 days, just a knock on the door around 6pm and some clean towels handed over. For a 4 star hotel I expected a lot better. It was okay - nothing more.

2

Uisung

Apr 7, 2024

·

Stayed 1 night

Dreck statt einer Minibar. Verstopfte Badewanne, in der die einzige Dusche ist. Trotz Beschwerde keine Besserung! Ich musste selbst 20 Minuten lang den Abfluss freimachen! Eine Frechheit!

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10

ksenia

Oct 2, 2025

·

Stayed 6 nights

Good location, clean rooms, friendly staff. Recommend to book . Thank you

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Rooms

Rooms range from very spacious to quite small and are generally dated. Several reviews cite ineffective or absent air conditioning, street noise, and showers set in high bathtubs that feel awkward or slippery.

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6

Mark

Nov 11, 2023

·

Stayed 4 nights

The suite I stayed in had some weird quirks. First, the shower was constricted to a 3 ft x 3 ft square raised about 20 cm from the floor. If you were to slip in it, you'd be at serious risk of face planting against the counter next to the shower (I know because I nearly did, the shower and floor itself were very slippery when wet). Second, the single twin bed in my room barely had any bedding, just two pillows, a mattress cover, and a duvet. The mattress was okay but not terribly comfortable. I definitely had a budget suite! I don't know if it reflects the typical quality of their rooms, but claiming that Mercure City Center is a 4-star hotel is definitely pushing it based on what I observed. On the plus side, the staff were very friendly and the breakfast options were top notch. Location also can't be beat. I don't know if I would stay again. As time passes I'll probably forget the critical parts of this review.

4

Qinwei Allen

Apr 6, 2025

·

Stayed 1 night

Noisy, dated and NO AC. Extremely loud on the street until 5am with people screaming and laughing, trains and cars non stop until the 2am. Without a working AC and cannot open the windows, it was hot and a sleepless night... Very friendly staff to provide a small fan but again too loud to use. Check in and check out was easy, 25 euro parking fee was a bit expensive. There is only one lift for the entire hotel, so long wait time during checkout time. We picked this one due to last minute booking, will choose a quieter hotel next time.

8

Graham

Jul 16, 2023

·

Stayed 7 nights

We stayed for a week in a privilege room which was large and comfortable. The room was cleaned every day and all the staff were extremely helpful when we needed advice etc. Our room was on the front on the 1st floor, so it did have some traffic / people noise at peak times but if you want to stay in the city you have to expect this. Value for money this hotel was excellent and we would stay here again and worth the little extra for a privilege room.

10

Yee Ki

Feb 1, 2026

·

Stayed 1 night

Very nice receptionist , we got welcome drinks , free mini bar in the room . Room itself is spacious, baby bed provided for free upon request. Great experience

6

Tony

Aug 27, 2024

·

Stayed 3 nights

Aircon didn't work. Was on full, but just blows out room temperature air. Was told it would be fixed but wasn't so had to borrow a fan as far too hot to sleep. Only a single socket vaguely close to the bed, which was used by the TV, so I had to unplug it for the fan. Two sets of double glazed windows behind each other (which can be opened) so zero noise from outside. Price was really good for Gamescom week however.

8

Graeme

Apr 13, 2025

·

Stayed 4 nights

The room could do with getting refurbished, starting to look a bit dated. The bath is very high to step in & out off to use the shower & their was no handrail to help.

8

Jürgen

Sep 12, 2025

·

Stayed 2 nights

Das Personal war sehr freundlich und hilfsbereit. Zimmer, in denen man in der Badewanne duschen muss, ist nicht besonders praktisch und für ältere Menschen sicher unpraktisch.

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6

Neil

May 4, 2025

·

Stayed 1 night

Good location, but quite a dated hotel. There is no Air Conditioning, just a very old cooling system that was totally ineffective. Our room was unbearably hot. There was a fridge in the room but this wasn’t working. On the positives, the hotel is very reasonably priced and the staff were very friendly and efficient.

6

Hitoshi

Jul 20, 2025

·

Stayed 1 night

外観は良く、ロケーションも悪くないが、部屋が狭い。Melicure というブランドで選んだが、ホテルを買収してブランドを付けたようで、部屋に関しては、ブランドのレベル以下と言う感じです。

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4

Lance

Sep 9, 2025

·

Stayed 2 nights

Staff are very polite, professional and were happy to help. However the hotel operation was quite disappointing. I booked a room which specifically stated a safe/deposit box was included. The hotel failed to provide this on my first day but arranged to move me to another room the next day. I still had to put a deposit for the safe. However the AC in the new room was not working ( could not be fixed on a Sunday ) and the pillows were rock hard. All in all, the stay turned out as too much hassle for just two nights.

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Service

Service is frequently praised as friendly and helpful at reception and during stays. There are occasional issues with unhelpful interactions, delayed room readiness, or missing information.

Related guest reviews

10

Denny

Jul 25, 2023

·

Stayed 11 nights

Manager and staff are excellent. Hotel is clean and the breakfast is very good.

8

Norbert

Jul 27, 2024

·

Stayed 1 night

Personal war nett und freundlich. Sind allerdings erst 1,5 Std später auf das Zimmer gekommen (16:30 Uhr), was nicht o.K. war. Zimmer war o.K., Betten waren TOP! Hatten sogar einen kleinen Balkon, der allerdings renovierungsbedürftig war. Hat uns aber nicht weiter gestört.

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10

Kathy

Apr 13, 2025

·

Stayed 1 night

The staff were so kind and helpful.

10

Yee Ki

Feb 1, 2026

·

Stayed 1 night

Very nice receptionist , we got welcome drinks , free mini bar in the room . Room itself is spacious, baby bed provided for free upon request. Great experience

6

John

Jan 3, 2025

·

Stayed 3 nights

Downstairs common area (reception and bar) were freezing cold. Bar only had one lager (Bitburger) which was horrible. On arrival talked to reception about parking. Found the car park was closed due to renovation (this was not notified in advance as I had picked the hotel on its parking availability as I was driving round Europe and I was knackered) and male staff member extremely unhelpful about alternatives. No local amenities such as bars and restaurants near hotel. On street parking overlly subscribed making it difficult to park. Spent a good hour roaming the streets looking for parking. Otherwise OK ( I was being facetious if you had not picked it up.

8

RONALD

Aug 21, 2024

·

Stayed 7 nights

Was not informed about hotel tax until arrived

6

Mtsr

Jun 1, 2025

·

Stayed 2 nights

Décevant pour un hôtel de cette gamme Séjour correct dans l’ensemble, avec un check-in et check-out fluides, mais l’expérience ne correspond pas au standing attendu. Chambre datée, confort basique, aucun nécessaire de courtoisie. Le parking (25€/nuit) était difficile d’accès à cause d’une porte défectueuse, sans aucun geste commercial malgré l’attente répétée. Accueil inégal : une réceptionniste peu aimable, une autre ayant oublié notre demande. Chambre attribuée loin de l’ascenseur, malgré les difficultés de mobilité de ma mère. Beaucoup de petits désagréments qui ont rendu le séjour inutilement stressant.

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8

Inderjit Singh

Feb 3, 2025

·

Stayed 4 nights

Good location, wonderful staff.

8

Christina

Oct 19, 2025

·

Stayed 2 nights

Lovely staff.

10

Jose

Dec 22, 2025

·

Stayed 1 night

Tudo excelente! Desde a recepção até a solicitação do táxi para irmos embora. Impecável

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Location

Very convenient, a short walk to the main station, Little Tokyo, and the city center, with easy tram access and walkability to the old town. Some guests noted street noise and a less appealing station-area environment.

Related guest reviews

8

Jaak

Aug 19, 2024

·

Stayed 2 nights

Prisvärt och rent hotell nära Düsseldorfs centralstation.

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8

Homero

Nov 28, 2025

·

Stayed 4 nights

Hotel bem localizado.

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8

Roger

May 10, 2025

·

Stayed 4 nights

Decent hotel close to central station. Every kind of dining options close at hand. Walkable to old town & river.

10

Ali

Oct 15, 2025

·

Stayed 4 nights

You have many dining options around the hotel super convenient transportation less than 3 minutes to main train station 10 Minutes walk to shopping area which is a plus cause it’s quiet around the hotel if around the shopping area it would be always crowded and loud so it’s the best option always happy to revisit

8

takeshi

Jan 26, 2026

·

Stayed 3 nights

バスタブもあり、中央駅からのアクセスも良かった

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10

Jean marc

Feb 24, 2026

·

Stayed 3 nights

Proche de la gare centrale

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10

Roger

Aug 20, 2024

·

Stayed 2 nights

For the price, this hotel is excellent value. Location is ideal, just 5 minutes from the railway station in a commercial area. Rooms were clean and tidy, nothing special but more than adequate for our needs. Be careful when getting a taxi though. There are 3 Mercures in Dusseldorf, two being City Centre and Centrum. Don’t do an unnecessary tour of the city like I did.

8

Paul Olav

Nov 11, 2025

·

Stayed 3 nights

Convenient location. Good service. Comfortable room, bed and chairs.

10

Johan Willem

Sep 20, 2025

·

Stayed 4 nights

Prettige ligging van het hotel tussen hoofdstation, Japanse wijk en de KO.

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10

David

Nov 21, 2024

·

Stayed 2 nights

Great stay. Easy to find and located in an area close to little Tokyo

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Dining

Breakfast is consistently described as good to excellent, though many consider it expensive. Evening dining on site is limited or closed, and the bar can have a restricted selection.

Related guest reviews

10

john

Aug 20, 2024

·

Stayed 3 nights

Staff were very good and efficient with everything. The breakfast was excellent. The rooms were clean with a good shower.

8

Nancy

Dec 12, 2022

·

Stayed 1 night

We werden zeer warm onthaald. De vriendelijkheid van de medewerkers aan de receptie was uitzonderlijk. Kamers ok; ontbijtbuffet zeer goed en compleet.

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6

Reinhard

Sep 8, 2024

·

Stayed 2 nights

Einzelzimmer. Für 2 Nächte und Preis/Leistung ist es ok. Es ist alles etwas in die Jahre gekommen (Bad war ok) und die Matratze (bzw. eine Art Topper) ist ständig verrutscht, inkl. des Lakens (mehr ein dünnes Leichentuch). Sehr gut die Klimaanlage bei den hohen Außentemperaturen. Trotz des Schlummerschildes an der Zimmertür meinte die Reinigungsfachkraft, sich fortlaufend lautstark unterhalten zu müssen und mit ihrem klappernden Wäsche-/Getränkewagen rauf und runter zu fahren. Einfach mal drüber nachdenken. Das Frühstück für 25 € ist völlig überteuert.

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8

Dieter

Jun 30, 2023

·

Stayed 1 night

Es war alles gut. Aber das Frühstück für 24 € weder von der Auswahl noch von der Qualität angemessen. Also übernachten ja, Frühstück nein.

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8

SIMON JON

Jun 27, 2024

·

Stayed 13 nights

Very convenient for train station and trams. 15 minutes walk to old town. Hotel dining room not open for evening meals. Great breakfast. Helpful staff and nice bar.

8

Robert

Oct 17, 2022

·

Stayed 1 night

enigszins verouderd, douche in bad. Niet goed finctionerende airco/verwarming, veel te warm. Verder nette kamer. Goed ontbijt

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8

sam

Mar 10, 2025

·

Stayed 4 nights

Decent hotel, great transport links for trains and trams. Quite dated and the air conditioning was poor. The room was like a furnace for the entire time of our stay. The staff are extremely helpful and the breakfast is excellent, if a little expensive.

6

marco

Oct 11, 2025

·

Stayed 4 nights

Not a very complete and tasteful breakfast considering it's expensive ticket. Our curtains were not properly fixed, no refrigerator on the room and we have to ask to change the blanket due to a strong smoke smell.

10

Edel

Dec 18, 2024

·

Stayed 4 nights

Good breakfast!

8

Michael B.

Sep 9, 2025

·

Stayed 1 night

Ligger perfekt lige i centrum af Düsseldorf, tæt på butikker og restauranter. Dejlig morgenmadsbuffet, dog et lidt kedeligt lokale det foregår i. Vi brugte hotellet til en overnatning på vej hjem fra bilferie i syd Europa. Meget flik og hjælpsom personale.

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Month	Average price
January	$110
February	$135
March	$114
April	$143
May	$176
June	$110
July	$106
August	$89
September	$132
October	$254
November	$188
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $328	3
4 $184	5 $193	6	7 $313	8 $147	9 $109	10 $106
11 $110	12 $102	13 $107	14 $96	15 $104	16 $102	17 $105
18 $97	19 $227	20 $281	21 $305	22 $240	23 $116	24 $96
25 $96	26 $105	27 $114	28 $109	29 $110	30 $98	31 $96

Mercure Hotel Düsseldorf City Center

Prices for Mercure Hotel Düsseldorf City Center

Monthly average prices

About this property

Location

Room options

Privilege, Room, 1 Double Bed

Standard Room, 1 Double Bed

Privilege, Suite, 1 King Bed

Standard Room, 2 Twin Beds

Superior Suite, 1 Double Bed

Classic Room, 1 Twin Bed

Guest reviews of Mercure Hotel Düsseldorf City Center

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Hotel Düsseldorf City Center

Considering this hotel for your Düsseldorf trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $106	21 $121	22 $219	23 $236	24 $228	25 $414	26 $383
27 $179	28 $121	29 $277	30 $227