Is parking available at the property?

Free self-parking is available on-site for guests.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee, approximately CAD 10.00 to 25.00 for adults and CAD 8.00 to 25.00 for children.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a fee of CAD 20 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property offers wheelchair access, step-free entrances, and accessible public areas. Guests are encouraged to contact the property for specific accessibility needs.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Edmonton, within a 5-minute drive of Galaxyland and Misericordia Community Hospital. It is 1.7 mi (2.7 km) from West Edmonton Mall and 2.2 mi (3.6 km) from World Waterpark.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Comfort Inn West in Edmonton

Average nightly price at Comfort Inn West by month, last 12 months (USD)
Month	Average price
January	US$67
February	US$70
March	US$71
April	US$83
May	US$82
June	US$76
July	US$74
August	US$77
September	US$70
October	US$71
November	US$67
December	US$66

What guests think

At Comfort Inn West, travellers often find clean, reasonably comfortable rooms and friendly, helpful staff in a budget-friendly spot near West Edmonton Mall, while repeatedly noting the property is older, noise carries through thin walls, and facilities feel limited.

Housekeeping standards vary, with multiple mentions of stained or sticky carpets, lingering smells (including smoke), and a few reports of bedbugs. The location is convenient for shopping and dining, but parking can be tight or poorly maintained, lighting and signage are weak, and some guests felt uneasy at night. Service experiences range from efficient check-ins to disputes over deposits or extra fees and occasional rudeness at the desk. Overall, expect a basic, good-value stay if you prioritize price and proximity over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: no elevator is a recurring issue, and parking is tight, rough, or dimly lit; however, ground-floor drive-up rooms with sliding doors add convenience. Several guests also noted no gym, pool, or bar.

Related guest reviews

8

cody

17 Sept 2025

·

Stayed 1 night

Property was good. Just stayed for one night. Didn’t have a gym.

8

Jehnine

7 Mar 2025

·

Stayed 2 nights

We requested a bottom unit to have easy access to our ride, the area where we parked were terrible!!!!! Very, very icy!!!!!!!! No ice melt laid at the back of the hotel, definitely a safety hazard!!!!!!

2

Brenda

7 Jun 2025

·

Stayed 3 nights

Booked a ground floor room as im dissabled was given a second floor room and told i would have to pay extra for a ground floor room. There was no elevator so i had to use stairs and carry lugage up while useing a cane as i only have one leg. Hallways stunk of weed. Would never stay there again.

8

Jonathan

22 Apr 2025

·

Stayed 3 nights

Staff was nice and the rooms were clean but the property was hard to find and the parking lot is in bad shape. Also, the walls are uninsulated so you can hear your neighbours conversations and activities easily.

4

nathalie

30 Jun 2024

·

Stayed 4 nights

The rooms has old and dirty carpet, other than that, bathroom and utilities were clean,(microwave and fridge) the pics on the site are not updated! No bar area or dining or breakfast available. Only a restaurant attached to it, and in showing your room key, they give a discount. Very disappointed, no gym or pool or bar. Beds were confortable.

8

Thomas

9 May 2025

·

Stayed 2 nights

The parking lot still had a lot of gravel on it. Would be great if they cleaned this up.

10

Shane

14 Sept 2025

·

Stayed 2 nights

Very nice with the drive up rooms.

10

Tammy

7 Nov 2025

·

Stayed 1 night

Quiet, clean, comfortable, pleasant staff. We really appreciated the patio doors on the first floor suites.

8

Gwen

21 Oct 2025

·

Stayed 1 night

Parking is tight. Small area. Can park on the side road. No elevator. 2 stories. Long hallways if u get, say 201-203. It’s a long dendy walk. But it’s clean and affordable.

10

Murray

4 Oct 2025

·

Stayed 1 night

Not much parking in the front where it’s more lit up, lots of parking in the back, but somewhat scary

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Cleanliness

Feedback is inconsistent: many rooms are described as clean, but recurring complaints cite dirty or stained carpets, odors, and housekeeping gaps during multi-night stays. A few guests reported bedbugs.

Related guest reviews

6

Marianne

29 Jun 2024

·

Stayed 1 night

The staff were fantastic. However the rooms desparetly need new carpets. They were old and filthy. They bathroom was not cleaned well.

2

Herbert

19 Apr 2024

·

Stayed 7 nights

Had to move out of our room few days early, due to bedbugs

10

Shayne

29 Nov 2025

·

Stayed 2 nights

Great staff, rooms were clean. Definitely stay again

2

Justin

9 Aug 2025

·

Stayed 2 nights

The room smelled of urine!

4

Marlene

10 Aug 2025

·

Stayed 2 nights

Room was dirty. Carpet was so sticky our feet stuck to the inside of our sandals after walking barefoot on the carpet. Hotel feels like a place a work crew might stay. Checked out early

10

vanis

10 Sept 2025

·

Stayed 1 night

Nice, quiet area and a clean room

2

ANIKET

21 Oct 2025

·

Stayed 1 night

The bedsheets and towels were dirty.

10

Trisha

22 Feb 2026

·

Stayed 1 night

Room was clean, bathroom worked well. Tv, coffee maker and fridge in the room were nice too. Front desk staff was nice. Bed and pillows were comfortable enough. For the price we paid, to be near my father who was in the hospital, it was well worth it and we would stay here again for sure.

8

Kendra

18 Apr 2024

·

Stayed 1 night

Very clean room and updated

2

Rayne

12 May 2025

·

Stayed 2 nights

Infested with bedbugs, woke up the next morning covered in bites from head to toe!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and dated, with some smaller layouts, thin walls causing noise, and occasional maintenance or appliance issues; Wi‑Fi or network security concerns appear in a few reviews. Comfort varies, with some finding beds good and others hard or lumpy.

Related guest reviews

6

Ellyn

20 Jan 2025

·

Stayed 1 night

Front desk staff was nice. Room was a bit below average. Bed was uncomfortable (creaky and could feel the springs). Fridge was turned off upon arrival. We had to turn it on and wait for it to cool. Microwave shut off in the middle of heating. Had to unplug everything and only run the microwave. Electrical outlets were insufficient to run both the microwave and mini fridge. Shower had 2 bottles of conditioner only, no shampoo. TV was good. Room size was spacious. Overall, place is ok enough for one night but wouldn't want to stay longer.

6

Darrel

22 Sept 2024

·

Stayed 3 nights

Bed was not very comfortable.

6

Steven

27 Dec 2024

·

Stayed 6 nights

Walls are paper thin and people were noisy till early hours of the morning. False fire alarm at 3 a.m. that went off for 15 minutes. I stayed 6 nights and room wasnt cleaned once. Had to bring my garbage to the cleaning lady who seemed super annoyed that she had to take it. Had to go to front desk to get towels and toilet paper. Only plus is its close to Dennys and West Edmonton Mall.

8

Karen

1 Oct 2024

·

Stayed 1 night

Unsecured wi fi. Potentially dangerous for guests. Can easily be hacked!!!

6

KARLENE J

22 Jul 2025

·

Stayed 2 nights

Overall average accommodations but staff was great. Due to age of the building we found the accommodations needed some updating. Seemed a bit dark even with curtains open. Carpet appeared old and the plumbing really needs work. Again, staff was great 😊

8

donald j

13 Jul 2025

·

Stayed 2 nights

It is very clean and we found the room small

8

Linda

13 Apr 2025

·

Stayed 1 night

Appreciated the quick check-in. The room with two queen beds is somewhat tight but clean and comfortable.

4

Shawn

14 Oct 2025

·

Stayed 3 nights

Price was ok but pillows were horrible, heater took a while to figure out, ended up being very noisy and blew cold air at you while were trying to sleep. It's on a one way street and has no elevator (for those who might need one). There are better hotels, at the same price or lower, that offer you more for the price.

8

carol

3 Oct 2025

·

Stayed 2 nights

Rooms are old

8

Frank

14 Feb 2025

·

Stayed 4 nights

Hotel room was fine. Beds were comfortable. A bit noisy inside as the walls are thin so we could hear our neighbors. Our room was next to the stairwell so we also heard people going up and downstairs.

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Service

Many guests experienced quick, accommodating service, but others reported rude interactions, deposit or hold disputes, and extra charges for main-floor access.

Related guest reviews

10

Clark

23 Feb 2024

·

Stayed 2 nights

Excellent staff at front desk, polite, friendly, and helpful with directions to city attractions. Room is clean, comfortable and affordably priced. Will happily stay here again.

10

Dwight

20 Nov 2025

·

Stayed 4 nights

Basic room but so quiet and peaceful the staff was accommodating with our requests in timely courteous manner.... Breath of fresh air

10

Shane

16 Sept 2025

·

Stayed 2 nights

Excellent staff.

2

Raven

6 Apr 2025

·

Stayed 1 night

The staff were very rude

2

Joey

8 Nov 2025

·

Stayed 1 night

Upon check-in was told that my pre-authorization of $100 would be returned to me when I check out This was not the case what so ever. Have to wait 30-40 days to get it returned onto my card therefore not be able to get another hotel after I checked out Very poor customer service and they didn't hold to there word on what I was told and blamed it on a staff member that worked there for only few months witch is reduclious they should be informing there customers of this 30-40 days wait pireod

8

Elaine

4 Oct 2024

·

Stayed 3 nights

the staff was friendly but my credit card hold wasn't released

2

Steven

8 Dec 2024

·

Stayed 1 night

Paid for room online. Got to hotel, they asked for a credit card for deposit. Would not accept our Visa debit. They say no cash or debit, but nothing about no visa debit on site. Had to contact Hotels.com to cancel room we had booked and paid for well in advance and were left stranded. Finally found another hotel last minute for a lot more and had no problem using any other payment option. The receptionist was quite rude about it and caused my wife to breakdown. Enraged and upset. Will never stay at their hotel ever again and will tell everyone we know about this

10

Rick

31 Oct 2025

·

Stayed 2 nights

Good value for the price. Front end staff are excellent.

2

pauline

30 Apr 2024

·

Stayed 2 nights

My son is handicapped and the girl at the desk charged us extra for a room on the main floor as he couldnt do the stairs and tried to blame the web site for it. She didnt even smile when we first entered, she also took a phone call while dealing with us, turned out to be about 15 mins then finished our info. WILL NEVER GO HERE AGAIN.

10

Pamela

22 Sept 2025

·

Stayed 1 night

Staff gave good service and was friendly, polite and patient. We were happy

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AI-generated summary based on recent guest reviews

Location

Very convenient to West Edmonton Mall, highways, and food options. Some guests found the area and back lot poorly lit or uneasy at night, and signage or one-way street access can be frustrating.

Related guest reviews

10

Samantha

15 Nov 2025

·

Stayed 1 night

Great location!

6

Lisa

28 Apr 2024

·

Stayed 2 nights

The exterior is old and rundown. There wasn’t enough parking out front and the there were a number of homeless people in the back lot that made it not feel secure. The noise/voices from room to room could be heard.

8

Mark

21 Apr 2024

·

Stayed 1 night

Good quick check in. Nice room. Located on a very busy one way street that made access awkward - I got blocked out and had to circle the block - and the entrance is not very well marked.

8

Shane

12 Aug 2025

·

Stayed 11 nights

Good access to west ed mall.

8

Matthew

13 Apr 2025

·

Stayed 1 night

It’s an older hotel. The area can get sketchy at night with people

8

Joan

28 Aug 2025

·

Stayed 1 night

Found it dark outside around the property, need for outside lighting. Excellent front desk staff!

10

Florence

16 Nov 2025

·

Stayed 3 nights

Room was clean and comfy Location is perfect, within walking distance to WEM.

10

Sheldon

11 Nov 2024

·

Stayed 3 nights

Convenient location

10

Samantha

23 Nov 2025

·

Stayed 2 nights

Great rooms, great location.

8

Richard

28 Jun 2024

·

Stayed 2 nights

I like the access to fast food restaurants and the closeness to West Edmonton Mall. Seafood City is right across the street and has some good places to eat. Although not the hotels fault, some seedy people travelling through. Nice to see the have been sweeping the cigarette butts up in the. main entrance area.

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Dining

No breakfast is provided, and there is no on-site bar; on-site dining is minimal though a neighboring restaurant and lobby coffee are mentioned. Plenty of restaurants are nearby.

Related guest reviews

8

Darrell

17 Apr 2024

·

Stayed 1 night

The hotel is fairly quiet considering the location close to major streets patrons also quiet snacks reasonably priced restaurant well priced food is very good

8

Megan

10 Feb 2025

·

Stayed 1 night

Great staff nice bed, breakfast would have been nice though

8

Mary

26 Aug 2024

·

Stayed 1 night

Room was fine. Poor signage to identify property. No breakfast. Lobby area is utilitarian at best.

10

Robert

26 Oct 2024

·

Stayed 3 nights

We just had a really good experience. Front desk people were happy and helpful. We liked the option for treats and the coffee was good too. We will definitely come back to this hotel when we visit Edmonton again in the future.

4

nathalie

30 Jun 2024

·

Stayed 4 nights

The rooms has old and dirty carpet, other than that, bathroom and utilities were clean,(microwave and fridge) the pics on the site are not updated! No bar area or dining or breakfast available. Only a restaurant attached to it, and in showing your room key, they give a discount. Very disappointed, no gym or pool or bar. Beds were confortable.

6

Josef

13 May 2024

·

Stayed 1 night

No breakfast !!!!

6

Michael

14 Oct 2024

·

Stayed 1 night

The listing for this hotel clearly showed and indicated that there was a bar (it even showed a picture of it). I chose it so I could catch a sporting event and have a drink and food without leaving or driving anywhere. Turns out though, that there isn’t a bar.

2

Blair

14 Oct 2024

·

Stayed 2 nights

Also false advertisement, theirs no bar at this location. Very disappointing.

6

George

12 Dec 2025

·

Stayed 1 night

Was a good stay both times I stayed there was never offered the free breakfast option

8

Dale

27 Jan 2025

·

Stayed 1 night

It was nice. Only thing i didnt like was no continental breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $67	3 $65	4 $67	5 $68	6 $77	7 $73
8 $64	9 $70	10 $71	11 $73	12 $71	13 $77	14 $80
15 $71	16 $71	17 $71	18 $72	19 $72	20 $79	21 $79
22 $71	23 $71	24 $71	25 $71	26 $71	27 $79	28 $77
29 $71	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
		1 $71	2 $71	3 $71	4 $77	5 $76
6 $70	7 $71	8 $71	9 $71	10 $71	11 $91	12 $91
13 $71	14 $71	15 $71	16 $69	17 $71	18 $89	19 $91
20 $69	21 $71	22 $71	23 $71	24 $71	25 $91	26 $91
27 $77	28 $74	29 $71	30 $72	31 $73

Comfort Inn West

Prices for Comfort Inn West

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Ground Floor

Standard Room, 2 Queen Beds

Room, 1 King Bed

Standard Room, 2 Queen Beds, Ground Floor

Standard Double Room, 2 Double Beds, Ground Floor (Drive Up)

Standard Room, 1 Queen Bed

Standard Double Room, 2 Double Beds

Standard Room, 1 Queen Bed with Sofa Bed, Ground Floor (Drive Up)

Guest reviews of Comfort Inn West

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Inn West

Prices for upcoming dates