Name: Cinnamon Citadel Kandy
Address: Srimath Kuda Ratwatte Mawatha, Gangawata Korale, Sri Lanka, Gangawata Korale, Kandy District, Sri Lanka
Rating: 8.38

Guest reviews

8.4

Very good

Based on 965 verified reviews

Who stays here?

Business

7%

Couple

41%

Family

28%

Group

15%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

At Cinnamon Citadel Kandy, travelers consistently praise the friendly, attentive staff, comfortable river-view rooms, and relaxing pool scene, with many enjoying the generous buffet meals and tranquil riverside setting a short tuk-tuk ride from central Kandy.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

ian

30 Mar 2026

·

Stayed 1 night

Amazing place and staff, mi goto Kandy hotel

10

George

15 Mar 2026

·

Stayed 1 night

Only for a night - a great hotel. Lovely setting and great pool. The buffet in the evening was wide ranging and flavoursome!

10

Lauraine

18 Feb 2026

·

Stayed 3 nights

The room

10

ALISON

6 Feb 2026

·

Stayed 1 night

Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.

10

Narendra

4 Feb 2026

·

Stayed 2 nights

liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel. Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known. Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa. Hopefully in the future. Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations. Will be back.

Srimath Kuda Ratwatte Mawatha, Gangawata Korale, Sri Lanka

Location

Located in Kandy, Cinnamon Citadel Kandy is within a 5-minute drive of Asgiri Maha Viharaya and Commonwealth War Cemetery. This hotel is 2 mi (3.2 km) from Bahirawakanda Vihara Buddha and 2.2 mi (3.5 km) from Kandy Clock Tower.

Asgiri Maha Viharaya(1.5 Miles)

Commonwealth War Cemetery(1.8 Miles)

Bahirawakanda Vihara Buddha(1.9 Miles)

Kandy Clock Tower(2.1 Miles)

Kanday Monasteries(2.3 Miles)

Devales(2.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free valet parking is available onsite, but guests must contact the property in advance to reserve onsite parking.

A buffet breakfast is available daily from 6:30 AM to 9:30 AM for a fee of approximately USD 15 per person.

No pets and no service animals are allowed at this property.

Check-in is at 2:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

Yes, airport shuttle services are available for a surcharge of USD 85 per person. Guests must contact the property with arrival details before travel to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to contact the property for specific accessibility needs.

The hotel is located in Kandy, within a 5-minute drive of Asgiri Maha Viharaya and Commonwealth War Cemetery. It is 2 mi (3.2 km) from Bahirawakanda Vihara Buddha and 2.2 mi (3.5 km) from Kandy Clock Tower.

Yes, there is an outdoor swimming pool available, with access from 9:00 AM to 7:00 PM.

Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Rollaway beds are available for a fee of USD 50.0 per day, and guests should request this in advance. Cribs are not mentioned in the provided information.

Cinnamon Citadel Kandy

Amenities

Property description

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