Is parking available at the property?

Yes, free valet parking is available onsite, but guests must contact the property in advance to reserve onsite parking.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 9:30 AM for a fee of approximately USD 15 per person.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 2:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of USD 85 per person. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to contact the property for specific accessibility needs.

Where is the property located in relation to key landmarks?

The hotel is located in Kandy, within a 5-minute drive of Asgiri Maha Viharaya and Commonwealth War Cemetery. It is 2 mi (3.2 km) from Bahirawakanda Vihara Buddha and 2.2 mi (3.5 km) from Kandy Clock Tower.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, with access from 9:00 AM to 7:00 PM.

What are the policies for guests staying with children?

Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of USD 50.0 per day, and guests should request this in advance. Cribs are not mentioned in the provided information.

Cinnamon Citadel Kandy - Stunning Views

Average nightly price at Cinnamon Citadel Kandy by month, last 12 months (USD)
Month	Average price
January	US$122
February	US$171
March	US$112
April	US$96
May	US$91
June	US$80
July	US$161
August	US$103
September	US$98
October	US$89
November	US$105
December	US$113

What guests think

At Cinnamon Citadel Kandy, travelers consistently praise the friendly, attentive staff, comfortable river-view rooms, and relaxing pool scene, with many enjoying the generous buffet meals and tranquil riverside setting a short tuk-tuk ride from central Kandy.

Multiple reviews note the property is somewhat removed from town, and that there are many stairs with no elevator. Food feedback is largely positive, though a few guests mention limited authenticity, occasional queues, or slow bar service. Expect a peaceful, well-run stay with scenic views and attentive service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Riverside pools with ample loungers and views are a highlight, and many enjoy the buffet restaurant and bar. Note there is no elevator and numerous stairs; a guest also reported slow bar service and entry queues at the buffet.

Related guest reviews

10

Emma

12 Dec 2025

·

Stayed 1 night

Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.

8

KESSEVEN NAIDOO

14 Dec 2025

·

Stayed 2 nights

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.

6

Wolfgang

13 Mar 2025

·

Stayed 3 nights

Slightly retro but well appointed. nice pool and outdoor area. scenic. lots of stairs. very attentive staff. lots of food choices, not enough authentic dishes. why pasta station and sweet n sour pork? breakfast lots of vegetarian options.

8

Piyush

2 Jan 2023

·

Stayed 19,352 nights

Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.

10

Robert

27 Jan 2025

·

Stayed 1 night

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.

6

Ian

16 Mar 2023

·

Stayed 1 night

Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly

10

Emma

16 Dec 2025

·

Stayed 1 night

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟

10

Ralph

10 Jan 2022

·

Stayed 2 nights

The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.

10

Anne

28 Jan 2025

·

Stayed 2 nights

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.

8

SAMSON

28 Apr 2025

·

Stayed 3 nights

Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly describe rooms and public areas as very clean and well kept. One guest noticed a missed spot in a bathroom, and a few mention the property feels a little old in places.

Related guest reviews

10

Simren

1 Nov 2024

·

Stayed 3 nights

This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!

8

Vivek

16 Jan 2025

·

Stayed 2 nights

Overall old but good. Nice stay

10

Thomas

26 Sept 2025

·

Stayed 1 night

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.

8

KESSEVEN NAIDOO

14 Dec 2025

·

Stayed 2 nights

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.

10

Hareesha

13 Jun 2024

·

Stayed 1 night

We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.

6

Ian

16 Mar 2023

·

Stayed 1 night

Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly

10

Emma

16 Dec 2025

·

Stayed 1 night

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟

10

Anne

28 Jan 2025

·

Stayed 2 nights

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and often spacious, many with balconies or river views, and several guests highlight quiet, restful stays. A few note a slightly retro or older feel, and one reported noise near evening entertainment.

Related guest reviews

8

Vivek

16 Jan 2025

·

Stayed 2 nights

Overall old but good. Nice stay

8

KESSEVEN NAIDOO

14 Dec 2025

·

Stayed 2 nights

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.

8

Kishalaya

13 Jan 2022

·

Stayed 3 nights

Great view of the river and adjoining woods...Very serene

6

Wolfgang

13 Mar 2025

·

Stayed 3 nights

Slightly retro but well appointed. nice pool and outdoor area. scenic. lots of stairs. very attentive staff. lots of food choices, not enough authentic dishes. why pasta station and sweet n sour pork? breakfast lots of vegetarian options.

10

Robert

27 Jan 2025

·

Stayed 1 night

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.

6

Ian

16 Mar 2023

·

Stayed 1 night

Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly

6

GOWRI

24 Jul 2023

·

Stayed 5 nights

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.

10

Emma

16 Dec 2025

·

Stayed 1 night

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟

10

Anne

28 Jan 2025

·

Stayed 2 nights

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.

10

Denise

10 Jun 2025

·

Stayed 3 nights

Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and helpful across departments. Isolated critiques mention a poor service experience and slow bar service.

Related guest reviews

2

Rajat

22 Jan 2026

·

Stayed 1 night

The service was very bad, for everything staffs were like doing favor and needed to tell them repeatedly.

10

Thomas

26 Sept 2025

·

Stayed 1 night

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.

10

Emma

12 Dec 2025

·

Stayed 1 night

Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.

10

Hareesha

13 Jun 2024

·

Stayed 1 night

We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.

10

Jocelyne

1 Dec 2024

·

Stayed 2 nights

Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.

10

Robert

27 Jan 2025

·

Stayed 1 night

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.

6

Ian

16 Mar 2023

·

Stayed 1 night

Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly

10

Emma

16 Dec 2025

·

Stayed 1 night

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟

10

ALISON

6 Feb 2026

·

Stayed 1 night

Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.

10

Justin

12 Dec 2025

·

Stayed 2 nights

Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.

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AI-generated summary based on recent guest reviews

Location

Riverside setting is scenic and tranquil, generally a 10-15 minute tuk tuk ride from central Kandy. Several note limited walking nearby and that it feels somewhat removed, which suits those seeking a quieter base.

Related guest reviews

10

Thomas

26 Sept 2025

·

Stayed 1 night

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.

8

KESSEVEN NAIDOO

14 Dec 2025

·

Stayed 2 nights

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.

8

Kishalaya

13 Jan 2022

·

Stayed 3 nights

Great view of the river and adjoining woods...Very serene

8

Piyush

2 Jan 2023

·

Stayed 19,352 nights

Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.

10

Pathmal

6 Apr 2024

·

Stayed 1 night

I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.

10

Robert

27 Jan 2025

·

Stayed 1 night

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.

10

Catharine

28 Apr 2024

·

Stayed 4 nights

Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.

10

Ralph

10 Jan 2022

·

Stayed 2 nights

The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.

10

Anne

28 Jan 2025

·

Stayed 2 nights

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.

10

Denise

10 Jun 2025

·

Stayed 3 nights

Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.

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AI-generated summary based on recent guest reviews

Dining

Buffet breakfasts and dinners earn strong praise for taste and variety, with hoppers and drinks enjoyed. A few guests wanted more authentic options, cited occasional queues, or found some dishes average.

Related guest reviews

10

Simren

1 Nov 2024

·

Stayed 3 nights

This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!

10

Emma

12 Dec 2025

·

Stayed 1 night

Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.

6

Wolfgang

13 Mar 2025

·

Stayed 3 nights

Slightly retro but well appointed. nice pool and outdoor area. scenic. lots of stairs. very attentive staff. lots of food choices, not enough authentic dishes. why pasta station and sweet n sour pork? breakfast lots of vegetarian options.

10

Robert

27 Jan 2025

·

Stayed 1 night

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.

8

Anthony

22 Dec 2024

·

Stayed 1 night

Service, rooms and comfort was spot on. Can do better with food options and quality.

6

Ian

16 Mar 2023

·

Stayed 1 night

Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly

10

ALISON

6 Feb 2026

·

Stayed 1 night

Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.

10

Anne

28 Jan 2025

·

Stayed 2 nights

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.

8

SAMSON

28 Apr 2025

·

Stayed 3 nights

Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.

10

Justin

12 Dec 2025

·

Stayed 2 nights

Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $78	6 $77	7 $158
8 $75	9 $86	10 $70	11 $80	12 $79	13 $79	14 $80
15 $77	16 $80	17 $71	18 $70	19 $67	20 $67	21 $67
22 $70	23 $79	24 $67	25 $67	26 $76	27 $74	28 $73
29 $71	30 $80

Su	Mo	Tu	We	Th	Fr	Sa
		1 $73	2 $79	3 $80	4 $73	5 $73
6 $73	7 $77	8 $79	9 $79	10 $73	11 $73	12 $73
13 $79	14 $73	15 $73	16 $73	17 $73	18 $73	19 $73
20 $79	21 $96	22 $60	23 $73	24 $326	25 $141	26 $151
27 $151	28 $153	29 $141	30 $151	31 $370

Cinnamon Citadel Kandy

Prices for Cinnamon Citadel Kandy

Monthly average prices

About this property

Location

Guest reviews of Cinnamon Citadel Kandy

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Cinnamon Citadel Kandy

Prices for upcoming dates