Grand Serendib Hotel

Lovely hotel set in the hills above the lake, with great views of the surrounding peaks, very comfortable room with a great balcony. There's a rooftop bar and restaurant which was lovely, plus a ground floor bar, restaurant and infinity pool. Breakfast was delicious with great choices and good coffee! The staff were attentive and pleasant.

Trevlig i hjälpsam personal Helt ok mat Negativt är poolen, alldeles för liten i förhållande till antalet gäster, endast 3 solbäddar som är placerade precis utanför köket.

Wonderful stay at The Grand Serendip Hotel. We only stayed one night, but wanted to stay for longer, it was that good. We stayed in a suite and it was really nice. The room had a great balcony with beautiful views, lots of lovely amenities and free water. The bed was extremely comfortable and the shower was fantastic. The pool area is small but adequate for relaxing. The staff were wonderful, very attentive and they provide excellent service! They welcomed us with a lovely welcome drink and cool towel. Food was delicious, breakfast was included and offered a wide range of options, including local dishes and fruit. The only feedback I would provide is to improve pre trip communication. I emailed several times to gain help organising airport transport, but received no reply. We would highly recommend this hotel.

Wir hatten das Eckzimmer welches sehr groß war und einen wunderschönen Blick hatte. Beim Frühstück hatte man eine große Auswahl zwischen lokalen und internationalen Essen. Die Rooftop Bar mit Live Musik war auch klasse.

Large, modern and well equipped room with beautiful views over the city and a small balcony. The restaurant and bar area is very pleasant, on the rooftop with great views. Food is a little hit and miss. Just worth noting that prices on the menu don’t include taxes. When these are included, this, together with service, adds a third to the bill. This is really misleading and could be easily fixed. Excellent value overall though.

We really enjoyed our stay here. From arriving, the staff on the front desk and in restaurants were on hand to help every step of the way. Room was really spacious and we loved the balcony overlooking Kandy lake. Pool was small, but good to dip into! Although it was quite chilly. Really great location too. Only thing I would say is housekeeping was quite late in the day!

A nice hotel, but we were allocated a room on the lowest level with a view of a construction site. The rooftop bar and restaurant are nicely positioned and good music at night. Food was t that great and the cocktails had minimal alcohol. A good hotel for one night in Kandy

Good place to stay in Kandy but slightly on the expensive side for what it is. One thing to be aware of is that there is a construction site next to the hotel as of April 2025. Of course this isn’t something the hotel can control, but the noise in the daytime is a disturbance. The rooms are great and clean, but sound insulation is not great from the hallway, lobby, etc. Breakfast selection is also great. The pool has a great view but it’s location right next to the restaurant makes it slightly awkward to use.

Great hotel with an amazing view over Kandy from both the restaurant and roof top bar!

Lovely hotel, friendly staff. Fab pool - with an amazing view.

Rooms are beautiful with city views, but the hallways smell terribly unbearable. It offerred good breakfast and dinners. Receptionists need more training!

Overall the stay was pretty good and the staff were good and helpful. The only concern is it would be great to have a separate glass cover in the shower area. Otherwise when taking a shower water splash all over the washroom.

Myself & my boyfriend stayed here for 1 night last week & we had an amazing stay! The hotel really is luxury at such a great price! It’s only been open for 1 year which means it’s extra clean. The room was spotless & very spacious. The bed was very comfy, with a large flat screen TV that has many channels including sports, facing it. The staff were fantastic, they went above and beyond, they were so helpful & polite. The bathroom was clean & the balcony was great with aesthetic furniture. We wanted to extend our stay but they were fully booked which is totally our own fault for not booking to stay longer in the first place & this just shows how great the hotel is. The hotel is clearly very popular, as it should be. I would highly recommend this hotel!

Our room was spotless! Bed is firm, food was appealing however the hamburger caused gastro problems, majorly. Talked to 2other people with similar issues. We ate there the whole time and the last night was beautiful. The staff is above and beyond. The location is away from the street noise and everything else. Gorgeous views, monkeys and fruit bats too

Booked a Double deluxe room. Very good hotel with clean room, linen and bathroom with comfortable bed. Very good view from the balcony. Excellent continental buffet breakfast with live omelette station and Sri Lankan style food variety. Everything from check in to check out was seamless. Not a great fan of the roof top bar. Not a good value for money considering the portion size. Highly recommend this place. from check in to checkout was very smooth

This property met the purpose for my stay to have a clean, comfortable hotel room to spend two days in Kandy Sri Lanka. It did not have a lot of the bells and whistles I was anticipating but overall the property is very clean and well maintained and the staff was super nice and professional.

とても素敵なホテルです。 部屋は完璧な清潔さで、ベットも快適でした。 部屋からの眺めも美しく、朝はベランダでコーヒーを飲んで癒しの時を過ごしました。 オシャレなルーフトップバーもあります。 朝食はブュッフェでしたが、すべて綺麗に盛り付けられ、味も美味しかったです。 朝食会場のレストランは、オープンテラスのように窓がなく、朝の爽やかな空気の中で、美しい景色を楽しみながら食事ができます。 キャンディに行くのであれば、ここのホテルをお勧めします。

Really nice view and clean. Delicious food in the restaurant.

We stayed two nights and had a delightful experience. The staff were exceptionally friendly and accommodating, making us feel truly welcome from start to finish. The food was excellent, featuring a diverse menu that catered wonderfully to various tastes. We thoroughly enjoyed the variety and quality of meals provided. Additionally, our rooms were very clean and tidy, which added to our comfort. We're eagerly looking forward to our next visit and would wholeheartedly recommend this place to anyone seeking a friendly, delicious, and clean getaway. We will definitely come back again!

Lovely room, very clean and nicely decorated. The view was amazing!

This was a stopover in Kandy for 1 night. Property is really nice with an infinity pool and amazing views. The rooms were large but do need an update as they look a little tired. Perhaps a quick paint will change them completely. Bathroom was very nice Staff were really nice Food was average but we are comparing this hotel to our amazing hotel in Sigiriya

Built like so much of Kandy on the side of a mountain, Grand Serendib Hotel offers a standard room with a great view. The room works well in terms of comfort with a pretty little balcony. We had an excellent buffet breakfast included. The staff were very friendly and polite.

A comfortable room with a fabulous view.

Wir hatten das Eckzimmer welches sehr groß war und einen wunderschönen Blick hatte. Beim Frühstück hatte man eine große Auswahl zwischen lokalen und internationalen Essen. Die Rooftop Bar mit Live Musik war auch klasse.

Room was gorgeous, views from the hotel were stunning. Would stay here again.

Hotel views were lovely, very quirky little pool where we took stunning pictures. Room was nice and clean, very simple with a large balcony, lots of privacy. Breakfast had a small selection of food from different places. Reception staff were a bit funny, didn’t say hello or goodbye, they make you feel quite awkward when you arrive. Not the biggest issue but this is quite strange as everyone else from restaurant to housekeepers to porter were all so lovely and friendly! Unfortunately really struggled with the noise surrounding the hotel (hotel itself was quiet) the balcony doors are two panes of sliding glass and they’re not fully sound proof so you can hear the kids at school singing at around 7:30/8am. Traffic and noise from the streets can also be heard due to this design.

Large, modern and well equipped room with beautiful views over the city and a small balcony. The restaurant and bar area is very pleasant, on the rooftop with great views. Food is a little hit and miss. Just worth noting that prices on the menu don’t include taxes. When these are included, this, together with service, adds a third to the bill. This is really misleading and could be easily fixed. Excellent value overall though.

We really enjoyed our stay here. From arriving, the staff on the front desk and in restaurants were on hand to help every step of the way. Room was really spacious and we loved the balcony overlooking Kandy lake. Pool was small, but good to dip into! Although it was quite chilly. Really great location too. Only thing I would say is housekeeping was quite late in the day!

A nice hotel, but we were allocated a room on the lowest level with a view of a construction site. The rooftop bar and restaurant are nicely positioned and good music at night. Food was t that great and the cocktails had minimal alcohol. A good hotel for one night in Kandy

Good place to stay in Kandy but slightly on the expensive side for what it is. One thing to be aware of is that there is a construction site next to the hotel as of April 2025. Of course this isn’t something the hotel can control, but the noise in the daytime is a disturbance. The rooms are great and clean, but sound insulation is not great from the hallway, lobby, etc. Breakfast selection is also great. The pool has a great view but it’s location right next to the restaurant makes it slightly awkward to use.

Brilliant service from such a friendly team.

We had a wonderful time there. The staff and their service was excellent.

The Grand Serendib was a wonderful stay. The staff were extremely helpful and even helped with things like printing train tickets, they also made sure our special occasion felt even more special. Thank you very much to the entire team.

Our room was spotless! Bed is firm, food was appealing however the hamburger caused gastro problems, majorly. Talked to 2other people with similar issues. We ate there the whole time and the last night was beautiful. The staff is above and beyond. The location is away from the street noise and everything else. Gorgeous views, monkeys and fruit bats too

A nice hotel which we booked having read lots of good reviews, but let down by customer service/ a bad experience. We arrived and were told that we’d been upgraded for our first night and would then have to move to the room that we’d originally booked for the remainder of our stay. As we’d arrived late in the day and were due to depart for a tour very early the following morning, we said we didn’t want the room upgrade as we wouldn’t have time to re-pack/switch rooms. We’d already booked a room which we were very happy with. We were then told by the person checking us in that we’d be able to stay in the upgraded room for the duration of our stay. Based on that, we accepted the upgraded room. However, the next morning, whilst trying to eat breakfast quickly before our tour, we were informed by staff that they needed us to pack our things and move rooms. We referred them back to our conversation from the night before and told the member of staff that we wouldn’t be moving rooms until we returned from our tour that evening. They kept pushing that they needed the room back. After a bit of back and forth, they seemed unhappy but had no choice but to back down and let us go for our tour. The hotel was then calling the driver of our tour to find out where we were/when we’d be returning. The whole experience did spoil the start of our time in Kandy.

Hotel views were lovely, very quirky little pool where we took stunning pictures. Room was nice and clean, very simple with a large balcony, lots of privacy. Breakfast had a small selection of food from different places. Reception staff were a bit funny, didn’t say hello or goodbye, they make you feel quite awkward when you arrive. Not the biggest issue but this is quite strange as everyone else from restaurant to housekeepers to porter were all so lovely and friendly! Unfortunately really struggled with the noise surrounding the hotel (hotel itself was quiet) the balcony doors are two panes of sliding glass and they’re not fully sound proof so you can hear the kids at school singing at around 7:30/8am. Traffic and noise from the streets can also be heard due to this design.

This hotel left a sour taste after a sweet fortnight travelling around Sri Lanka. Whilst the hotel rooms and facilities are indeed very good, our enjoyment was marred somewhat by the General Manager's behaviour at breakfast. Though fawning quite literally over guests who had a shorter stay at the hotel than myself and my partner, on three occasions he made a very deliberate effort to avoid speaking to myself and my partner altogether. He may well have personal grievances with LGBT guests, but may I remind him that my dollars are the same colour as those of his other guests and that "hospitality" is to be afforded to all no matter what creed, colour or sexuality. Otherwise there are plenty of other options for travellers in Kandy believe me. Moreover, unlike every other accommodation we stayed at in Sri Lanka the staff were more "functional" than friendly and I really consider that insisting on taking milk into a guest's room whilst they are lying in bed rather inappropriate. Such a shame.

The hotel is quite nice, some of the staff were nice and friendly. But today I had a strange thing happened; ny check-out was midday, I decided to go for a final sightseeing tour. I had my luggage partly packed and I left my items in a certain way and left a do not disturb sign on the door. When I came back i found evidence that someone had been in the room and opened my bags,. I called the reception and they said noone had been in my room. I do not believe this as my things were disturbed. I checked out and left, but will never return to this place. I have traveled to 40 countries and stayed in hundreds of hotels...something was off here. Am not sure whether my race had anything to do with it.

Room was great. Staff were friendly and welcoming. Driver accommodation was offered. Check in had a delay but overall good stay.

Excellent hotel. Staffs are amazing. Really enjoyed the stay.

Lovely hotel in beautiful location. Great views. Worth being out of the centre of town with only short walk to the lake.

Built like so much of Kandy on the side of a mountain, Grand Serendib Hotel offers a standard room with a great view. The room works well in terms of comfort with a pretty little balcony. We had an excellent buffet breakfast included. The staff were very friendly and polite.

Lovely hotel set in the hills above the lake, with great views of the surrounding peaks, very comfortable room with a great balcony. There's a rooftop bar and restaurant which was lovely, plus a ground floor bar, restaurant and infinity pool. Breakfast was delicious with great choices and good coffee! The staff were attentive and pleasant.

Very good hotel, but not convinient area so no option to dine out.

Great hotel away from the hussle and bussle of Kandy. Outstanding views and great rooms.

Es un hotel nuevo. Nuestra habitación era muy espaciosa y con muy buenas vistas. La cama, muy cómoda. Desayuno completo. Cenamos allí las dos noches porque próximo al hotel no hay opciones para ir a pie, un día de carta y otro bufé, y recomendamos el menú a la carta. Personal muy atento. Los amenities están en bolsitas biodegradables, lo cual me parece un detalle y un plus con respecto a otros hoteles. Respecto al personal, todos muy bien, pero especial mención al barman del rooftop

Great location

This property is a must stay! We felt welcomed, our room was excellent and as Americans… the accommodations were comfortable including the bed. The panoramic view is beautiful and near cultural and historic sites. I would have stayed here atleast another night had I known what I was in for.

Good place to stay in Kandy but slightly on the expensive side for what it is. One thing to be aware of is that there is a construction site next to the hotel as of April 2025. Of course this isn’t something the hotel can control, but the noise in the daytime is a disturbance. The rooms are great and clean, but sound insulation is not great from the hallway, lobby, etc. Breakfast selection is also great. The pool has a great view but it’s location right next to the restaurant makes it slightly awkward to use.

The hotel and staff were so lovely. The location was great just 10 minutes from the railway station. The food was so delicious and the ambience in the roof top bar was great. Would definitely recommend this hotel for your stay in kandy.

The suite was fantastic will an incredible view. Comfortable bed, mattress not too soft. Excellent complimentary tea selection! Room service was delicious as was breakfast. The lady on the front desk was very sweet & helpful.

Excellent Location. Great roof top bar, unfortunately lunch and Dinner not very good but breakfast was excellent

Wir hatten das Eckzimmer welches sehr groß war und einen wunderschönen Blick hatte. Beim Frühstück hatte man eine große Auswahl zwischen lokalen und internationalen Essen. Die Rooftop Bar mit Live Musik war auch klasse.

Excellent staff and Sevice food is always very good. Beautiful views.

Booked a Double deluxe room. Very good hotel with clean room, linen and bathroom with comfortable bed. Very good view from the balcony. Excellent continental buffet breakfast with live omelette station and Sri Lankan style food variety. Everything from check in to check out was seamless. Not a great fan of the roof top bar. Not a good value for money considering the portion size. Highly recommend this place. from check in to checkout was very smooth

Great rooms and liked the look and feel of the dining room. Food could be a touch better.

Large, modern and well equipped room with beautiful views over the city and a small balcony. The restaurant and bar area is very pleasant, on the rooftop with great views. Food is a little hit and miss. Just worth noting that prices on the menu don’t include taxes. When these are included, this, together with service, adds a third to the bill. This is really misleading and could be easily fixed. Excellent value overall though.

The hotel exceeded our expectations particularly in terms of cuisine. The breakfast, the al a carte menu and the dinner buffets were excellent. The staff were friendly and very attentive and the rooms were spacious and comfortable. The views from the rooms & the restaurant were majestic. The roof top bar was a plus but the rainy weather interrupted our use of the facility. All in all a perfect two day stay and I highly recommend this boutique hotel for visitors to Kandy.

Modern rooms. Great views. Best breakfast I had in my entire Sri Lanka trip.

A nice hotel, but we were allocated a room on the lowest level with a view of a construction site. The rooftop bar and restaurant are nicely positioned and good music at night. Food was t that great and the cocktails had minimal alcohol. A good hotel for one night in Kandy