Is parking available at the property?

Parking is available at the property, but it is limited. Covered valet parking is offered at a fee of AUD 60 per night, while nearby parking is available for AUD 24 per night. Reservations are not required.

What breakfast options are offered?

Cooked-to-order breakfasts are available for a fee, approximately AUD 15 to 50 per person. Breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Does the property allow pets?

The property does not allow pets, but service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 2:00 PM until 11:59 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details regarding accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The property is centrally located in Melbourne, just 0.2 km from Bourke Street Mall, QV Centre, and Melbourne Central. It is also within a 5-minute walk of these attractions and approximately 0.7 mi from Regent Theatre and 0.8 mi from Queen Victoria Market.

Pullman Melbourne City Centre - Luxury Stay in Melbourne

Average nightly price at Pullman Melbourne City Centre by month, last 12 months (USD)
Month	Average price
January	$234
February	$210
March	$251
April	$164
May	$169
June	$162
July	$151
August	$163
September	$171
October	$182
November	$210
December	$197

What guests think

At Pullman Melbourne City Centre, travelers highlight a superb CBD location by Bourke Street Mall and Chinatown, modern comfortable rooms, and friendly staff, while recurring downsides include street or neighbor noise, small bathrooms, mixed service, and spotty Wi‑Fi.

Breakfast, the club lounge and the rooftop bar draw praise, though the restaurant can be closed or slow at times and there is no pool. Guests frequently love the floor water dispensers, but report tricky parking or valet issues and occasional check‑in queues or staffing gaps. Overall, expect a clean, central, modern stay best suited to shoppers and city explorers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the club lounge, rooftop bar and floor water dispensers. There is no pool, and parking can be tricky or off‑site with occasional valet issues; the gym and bar/restaurant offerings feel limited or sometimes unavailable.

Related guest reviews

4

Shannon

Jul 28, 2024

·

Stayed 2 nights

Im giving this place 2 stars, The Check-In was a breeze staff was friendly and clear with instructions i asked of i could have car valet as an addition definitely wouldnt recommend especially if you have a modified vehicle with big wheels. Night 1 was amazing Night 2 great asked for ice and it was brought to the room immediately. Check-Out this is where it goes from 5 to 2 stars. Early in the morning i could hear my car being moved around multiple times along with the wheels losing traction a few times.. If you're wondering how i know its my car its because its a v8 and loud and i just know my car. On check out i advised from desk that i was checking out and i requested my car giving them the tag i was given on Friday night while waiting i wasnt really told where to wait or what to do after. I waited and seen someone holding my keys so assumed they were going to get it and followed them to the pick up point another car was being picked up by another Check out residentee. I was asked what was i waiting for and i advised that i was waiting on my car told the woman that the keys in her hand were for my car in which she went and got my car.. Car was dropped off i got in and moved my car to the side while i looked for directions out of the city.. while waiting the woman come running up to my car telling me to get out of my car telling me it wasnt my car she had taken the keys off of me accusing me lying.

6

Natalie

Oct 12, 2025

·

Stayed 1 night

The parking was tricky. Need clearer parking communication. Self serve check in... not my preference.

10

Lisa

May 25, 2025

·

Stayed 1 night

Best location, especially if shopping or going to the theatre, fabulous and friendly staff. Great room. Heads up - book table at roof top bar Blossum. Great bar but couldn’t stay for dinner or drinks as no room available. Otherwise love love love this hotel. Everything you need.

10

Jeffrey

Apr 8, 2024

·

Stayed 4 nights

Right in the heart of the city. Had three lifts to get people upstairs quickly. 24 hour front desk. Front doors closed and needed the room key to enter so this was great for security. Downstairs eatery for breakfast and rooftop bar and eatery where both excellent.

10

Daniel

Oct 13, 2025

·

Stayed 4 nights

Cool motel, great location. The club lounge was really good and def worth the upgrade Only thing missing was having a pool but other than that it was a perfect stay

8

A

Jan 13, 2026

·

Stayed 1 night

We loved the central location - great for access to transport and shops / restaurants. The room was very comfortable and we appreciated the provision of a water dispenser on each floor. The lobby decor scheme was an absolute eyesore and gave an awful first impression and the decor throughout was harsh and unattractive. In fact the hotel was much more comfortable than it appeared at first.

4

Pascal

Apr 13, 2024

·

Stayed 3 nights

The bar is smelly (fried food) and needs to be renovated. Room service is poor: four requests to fill up the mini bar but no action Water fountain in the corridor was not working

6

Catherine

May 1, 2023

·

Stayed 5 nights

Central spot. Walked everywhere! Breakfast was tasty but the service was so slow we learnt to order before we sat down to our table. Gym needs a little more. Maybe just a rowing machine would be better. No moisturiser offered in the bathrooms. I think for the price a little more luxury’s shoujd be available. Even just complimentary water would be a start. Rooms cleaned well and.

6

Candice

Jan 21, 2025

·

Stayed 3 nights

Bathrooms were so small and the water leaked from shower so it was a very wet floor when you got out and 1 bath mat wasn’t going to do it. Our room never was cleaned and we had to ask a few times. There was major construction with loud drilling at 7am and we were never warned about. Good location and nice gym but no slippers either which is strange as robes were provided.

8

Ljiljana

Oct 21, 2025

·

Stayed 4 nights

No pool

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Cleanliness

Rooms are commonly described as very clean and well kept. A few guests reported missed cleans or inconsistent replenishment, and occasional window grime.

Related guest reviews

10

Steve

Jun 20, 2025

·

Stayed 4 nights

Das Hotel liegt sehr zentral, Zimmer war sehr sauber und wurde täglich geputzt. Das Frühstück war sehr zu empfehlen, da hier diverse Gerichte zubereitet wurden. Personal war immer freundlich und hilfsbereit.

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8

huong

Dec 22, 2025

·

Stayed 2 nights

Room was nice clean and quite

8

Cheryl

Oct 9, 2024

·

Stayed 4 nights

The daily housekeeping a bit average. 4days no replenishment of toilet paper. 1and a bit rolls for 4days. I did ask twice, to no avail. Everything else pretty good.

10

Leighann

Dec 3, 2024

·

Stayed 4 nights

Amazing location, very clean big rooms, comfy beds, the hotel smells amazing and does a great breakfast. 24hr check in. Hotel kept bags there happily after check out as wasnt flying out until 5pm

8

Takako

Sep 21, 2025

·

Stayed 4 nights

窓の汚れが気になりましたが、スタッフがとても親切で安心して滞在できました。また、繁華街ど真ん中、無料トラムの停留所もホテルの真ん前で立地最高ですよ。

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10

Bhim

Jan 17, 2026

·

Stayed 1 night

Room was very clean. Excellent staff

10

VASIF

Jun 6, 2024

·

Stayed 3 nights

Property is super clean.. nice location and moreover the staffs are so friendly and highly professional.. I recommend this property

10

Amanda

Jun 13, 2025

·

Stayed 2 nights

Lovely staff, very clean, excellent location next to Bourke St Mall, walking distance to many shops and restaurants, MCG and Flinders St Station. Will stay again.

8

Sindy

Jun 2, 2024

·

Stayed 5 nights

Very convenient right in the centre of the city. Staff on the floor are usually nice, especially Ben the Bell Captain- we appreciate his very calm demeanour on handling our luggage for storage on the check out day. Replenishment for amenities in the room is not always consistent. Over a 5 night stay, we had one day with a pillow missing, 2 days with no new cotton buds, and they did not give us a new toilet paper roll or cotton pad for day 3-5. Overall, a nice stay, however service can be a hit and miss.

6

Candice

Jan 21, 2025

·

Stayed 3 nights

Bathrooms were so small and the water leaked from shower so it was a very wet floor when you got out and 1 bath mat wasn’t going to do it. Our room never was cleaned and we had to ask a few times. There was major construction with loud drilling at 7am and we were never warned about. Good location and nice gym but no slippers either which is strange as robes were provided.

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Rooms

Rooms are modern, comfortable and often spacious, with comfortable beds. Drawbacks include small bathrooms, street or neighbor noise from limited soundproofing, occasional poor views or lighting, weak shower pressure, and fiddly AC controls or slow Wi‑Fi.

Related guest reviews

8

Shehan

Sep 8, 2024

·

Stayed 5 nights

Convenient central location, with clean rooms and good service overall. Depending on your room location you might get stuck looking out onto a dark alleyway. Lighting in general was an issue during my stay. Recommended for business trips, but I wouldn't stay here if I was on vacation. Key card stopped working on last day, 2 hours prior to checkout time. This was quickly resolved by front desk.

10

Jason

Aug 27, 2023

·

Stayed 1 night

Property is situated in a great location on Swanston street, very close to public transport, Melbourne Central and Emporium. The rooms are nicely renovated and modern with a great bathroom. Only complaint would be that the water pressure is slightly weak in the shower. Would happily stay here again.

10

Heidi

Dec 31, 2023

·

Stayed 5 nights

Can’t get any more at the heart of Melbourne CBD than at the Pullman. Such a convenient location, rooms were nice and spacious, clean and still very new. Bedding was very comfortable and views were great. Had a corner room on the 13th level and was very nice.

10

Wai Ling

Aug 17, 2025

·

Stayed 8 nights

2 queen size beds and the room is spacious

8

Lam

May 31, 2024

·

Stayed 4 nights

Nice stay but impossible to work due to slow internet speed

6

Todd

Sep 13, 2023

·

Stayed 1 night

Good location. Noise leaves a bit to be desired - partly due to location, partially due to the properly build. Ear plugs help.

6

Kate

Mar 9, 2023

·

Stayed 1 night

We stayed in a twin room which was spacious and very clean. Amenities were decent, but did not match the price of the room. Basics are provided, and it was nice to have a nespresso coffee machine in the room, however, there was no milk frother or method to heat the milk to make a decent coffee. There was some delay in checking-in, waiting in line to be served as there are only two attendants available. Once checked in we were sent to our room, on opening the door we saw other guests belongings in the room. We had to go back to reception, wait in line again, and were issued a new room. We were located on the 7th floor which was quite noisy, the windows dont appear to be glazed or sealed appropriately. There was constant noise from the street and the plant/equipment on the surrounding buildings, including during the night.

6

Andrew

Feb 28, 2024

·

Stayed 6 nights

Location, transport and room fitout/cleanliness was good. One significant issue was the lack of sound insulation. On 3 of 5 nights my neighbouring room conversations, television etc was so clear and loud it was like they were in the same room. Means lack of privacy, and very disrupted sleep as neighbours chatted into the early hours of the morning, not too loud, just no sound barrier. Have not had such experience for some time in 5star hotel.

4

Ajay

Dec 29, 2025

·

Stayed 2 nights

The AC thermostat was hard to follow and was not cooling well. Seems like it was electronically locked to 23 C and was not cooling to 19C as required in the summer heat. WiFi was also flaky and not reliable. Had to use my data plan

6

Candice

Jan 21, 2025

·

Stayed 3 nights

Bathrooms were so small and the water leaked from shower so it was a very wet floor when you got out and 1 bath mat wasn’t going to do it. Our room never was cleaned and we had to ask a few times. There was major construction with loud drilling at 7am and we were never warned about. Good location and nice gym but no slippers either which is strange as robes were provided.

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Service

Many guests compliment friendly, helpful staff and smooth assistance with luggage and early check‑in. Others report understaffing and long queues at reception, inconsistent communication about late checkout, valet mishandling, and slow or uneven restaurant/breakfast service.

Related guest reviews

10

Allan

Aug 14, 2025

·

Stayed 1 night

Staff very helpful

2

Robyn

May 12, 2025

·

Stayed 1 night

Valet parking left my car on all night & flattened my battery. Staff said they were unable to find the ‘duty manager’ to rectify the issue when I requested to escalate. None of the phone numbers work and there appears to be no way to contact the hotel once I had left the physical premises. very poor. Avoid this hotel.

8

Bashaar

May 17, 2025

·

Stayed 4 nights

Great hotel and location but perhaps needs some extra staff around reception, valet and porter service. Hard to get reception to answer the phone and really busy downstairs. Otherwise great hotel

2

Jarret

Apr 16, 2023

·

Stayed 3 nights

The hotel staff seem very disorganised and poorly managed as they weren’t able to check me in upon entry at 2pm (check in is at 2pm). I waited in the foyer for an hour and half to be checked in, with staff asking me to approach the front desk each half an hour to see if the room was ready. Noting I had to stand in extended queues 4 times with two little children just to be told my room wasn’t ready yet. Finally when the room was ready, I got told they would bring my bags up to the room. I had to chase them up half an hour afterwards just to get my bags. When calling the concierge during my stay I noticed the phone was unattended and took multiple attempts to get a response. The restaurant seemed under staffed and the staff on seemed flustered and rushed to get patrons served with little to no service quality at breakfast time.

8

Christopher

Apr 10, 2023

·

Stayed 2 nights

Check in was very slow, only one desk operating with a queue of people to check in

10

Emma

Jul 9, 2025

·

Stayed 2 nights

Fantastic staff, very convenient to central Melbourne, walkable to everything. Staff were incredible, particularly Sophie on the front desk and the breakfast staff who went out of their way to make it enjoyable and helpful.

10

VASIF

Jun 6, 2024

·

Stayed 3 nights

Property is super clean.. nice location and moreover the staffs are so friendly and highly professional.. I recommend this property

10

Nicholas

Apr 10, 2023

·

Stayed 3 nights

Service excellent very accommodating with being able to leave luggage prior to check in and after checkout. Allowed early check in as room was available. Very central location with great access to City shopping, DFO, Victoria Market.

6

ANNA

Mar 9, 2025

·

Stayed 1 night

Room not ready on arrival, was told to wait 25 minutes and they will call me- didn’t receive the call just came back 1 hour later and staff apologised for not calling. Customer service needs lots to improve to make customer value.

8

Miranda

Sep 7, 2024

·

Stayed 1 night

Would have given this stay an excellent, however there was an issue on check-in, reservations could not be found, which was eventually resolved. Checkout was worse, the lady didn't even say hello, or asked how our stay was. She was overall unfriendly. Otherwise the amenities themselves were great, and we really enjoyed our delicious breakfast.

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Location

Exceptionally central in the CBD beside Bourke Street Mall, Chinatown and free trams, making shopping, dining and sightseeing easy on foot. Some rooms experience city noise due to the busy location.

Related guest reviews

10

Vanessa

Dec 10, 2024

·

Stayed 3 nights

This was such an amazing spot. When you walk out the front door you are in front of the Bourke Streel Mall stop in the Free Zone tram area. You can get anywhere in Melbourne from here. China town is around the corner and The Mall is right next door by the entrance with the “red carpet” which is where Uber will drop you off. I highly recommend this hotel for its proximity to the tram, the shopping and food.

10

Garry

Jun 4, 2024

·

Stayed 3 nights

Central location close to range of transport options.

10

Edward

Apr 14, 2024

·

Stayed 5 nights

Great location in the centre of the city. Tucked behind the Mercure. Right next to the bustling Chinatown district or turn the other way and you’re right next to the Emporium shopping. Quiet, clean hotel. Definitely be back

8

Takako

Sep 21, 2025

·

Stayed 4 nights

窓の汚れが気になりましたが、スタッフがとても親切で安心して滞在できました。また、繁華街ど真ん中、無料トラムの停留所もホテルの真ん前で立地最高ですよ。

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10

Yen-Chih

Aug 15, 2025

·

Stayed 2 nights

Excellent location right infront of swanston st. Team stop, excellent breakfast.

8

A

Jan 13, 2026

·

Stayed 1 night

We loved the central location - great for access to transport and shops / restaurants. The room was very comfortable and we appreciated the provision of a water dispenser on each floor. The lobby decor scheme was an absolute eyesore and gave an awful first impression and the decor throughout was harsh and unattractive. In fact the hotel was much more comfortable than it appeared at first.

10

Priyanka

Feb 13, 2024

·

Stayed 5 nights

Perfect location

10

Teresa

Jun 29, 2025

·

Stayed 2 nights

Great central location

10

Amanda

Jun 13, 2025

·

Stayed 2 nights

Lovely staff, very clean, excellent location next to Bourke St Mall, walking distance to many shops and restaurants, MCG and Flinders St Station. Will stay again.

10

Gary

Jul 20, 2024

·

Stayed 1 night

Great location for shopping and restaurants

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for taste and quality, with several noting enjoyable dishes; the club lounge and room service also receive positive comments. A few guests reported slow or closed breakfast/restaurant service or staff attitude issues.

Related guest reviews

10

Steve

Jun 20, 2025

·

Stayed 4 nights

Das Hotel liegt sehr zentral, Zimmer war sehr sauber und wurde täglich geputzt. Das Frühstück war sehr zu empfehlen, da hier diverse Gerichte zubereitet wurden. Personal war immer freundlich und hilfsbereit.

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8

Roger

May 25, 2025

·

Stayed 2 nights

Great stay. A bit noisy on the first night. Great facilities and restaurant choices. Amazing breakfast. Really clean and comfy.

10

Emma

Aug 25, 2023

·

Stayed 1 night

Fantastic location for exploring Melbourne CBD. Very clean and modern. Room service was great value, fast and good quality.

10

Jeffrey

Apr 8, 2024

·

Stayed 4 nights

Right in the heart of the city. Had three lifts to get people upstairs quickly. 24 hour front desk. Front doors closed and needed the room key to enter so this was great for security. Downstairs eatery for breakfast and rooftop bar and eatery where both excellent.

10

Rajan

Sep 25, 2025

·

Stayed 1 night

great and fresh breakfast and amazing service

10

SZU PO

Sep 17, 2025

·

Stayed 1 night

Location is perfect and the room is very clean and modern. The buttermilk pancakes for the breakfast were delicious.

4

Jiayu

Sep 19, 2024

·

Stayed 3 nights

No good service in the morning breakfast area rude stuff

6

Sonia

Aug 4, 2024

·

Stayed 2 nights

Location was great but the line at reception went on for way too long Restaurant was closed for most of our stay Room cleaning was on request

6

Catherine

May 1, 2023

·

Stayed 5 nights

Central spot. Walked everywhere! Breakfast was tasty but the service was so slow we learnt to order before we sat down to our table. Gym needs a little more. Maybe just a rowing machine would be better. No moisturiser offered in the bathrooms. I think for the price a little more luxury’s shoujd be available. Even just complimentary water would be a start. Rooms cleaned well and.

10

Leighann

Nov 5, 2023

·

Stayed 4 nights

We had a lovely stay at pullmans, would highly recommend. Breakfast was super yummy. Rooms were lovely and clean. Amazing location, walking distance to everything in the city. 24hour check in and were more than accommodating to leave our bags there after checkout for a few hours while we continued exploring until we heading to airport. Absolutely loved our stay here. Will hopefully be back.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $184	2 $209	3 $279
4 $154	5 $163	6 $175	7 $141	8 $188	9 $247	10 $370
11 $169	12 $167	13 $179	14 $201	15 $160	16 $194	17 $231
18 $157	19 $170	20 $199	21 $194	22 $175	23 $182	24 $209
25 $154	26 $164	27 $201	28 $201	29 $194	30 $179	31 $215

Pullman Melbourne City Centre

Prices for Pullman Melbourne City Centre

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed

Classic Room, 1 Queen Bed, Accessible

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed (Premium)

Deluxe Room, 1 King Bed (Premium)

Superior Room, 1 King Bed

Superior Room, 2 Queen Beds

Classic Room, 1 Queen Bed

Superior Room, 1 King Bed (High Floor)

Premium Room, 1 King Bed (Executive)

Guest reviews of Pullman Melbourne City Centre

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Pullman Melbourne City Centre

Considering this hotel for your Melbourne trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27 $186	28 $164	29 $203	30 $204