Name: voco Gold Coast by IHG
Address: 31 Hamilton Avenue, Gold Coast, Queensland, Australia, Gold Coast, Queensland, AU
Price range: $99–$265 per night
Rating: 8.48

What guests think

Across recent reviews, voco Gold Coast by IHG is praised for its central Surfers Paradise location beside the tram, friendly staff, and solid value, with many guests enjoying the pools and generous breakfast when operating smoothly.

Rooms are typically comfortable with good beds and views, yet many note dated decor, occasional maintenance problems (showers, air conditioning, TVs), and some noise due to limited soundproofing. Cleanliness feedback is mixed: plenty of clean stays, but recurring reports mention mould in bathrooms, dusty vents and carpets, and inconsistent housekeeping. Breakfast and on-site dining receive frequent praise for variety and value, though peak-time queues, slow service, and sometimes lukewarm coffee or food are common frustrations; parking is convenient but paid and can be limited. Best for travellers prioritising location and family-friendly amenities over brand-new rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Two pools, a hot tub/spa, a gym, bar/cafes and a kids play/games area are appreciated. However, closures/maintenance (spa or one pool) and limited paid parking were noted.

Related guest reviews

10

Thomas

Jul 17, 2024

·

Stayed 5 nights

Only downside was the main pool and spa were under maintenance. Apart from that lovely affordable hotel to stay at whilst in Gold Coast

8

Nathan

Oct 8, 2025

·

Stayed 5 nights

Great location, friendly staff and 2 pools to enjoy with onsite parking (at a cost of $25 per night). Rooms could do with an update, especially bathrooms which had mould and malfunctioning toilet flush mechanisms - compared to other summarily priced properties, the rooms feel very dated and run down (but clean).

8

Koji

Jul 10, 2024

·

Stayed 3 nights

SPA facility was not available recently.

10

Ashlee

Sep 24, 2025

·

Stayed 8 nights

My family and i have come to stay at Voco every year since my eldest was 1 year old. There are so many things to love but the best is probably the convience of being located at the tram station and a 3min walk to the beach. The buffet breakfast is amazing, high floor rooms have recently been renovated and staff are so incredibly helpful. My partner loves watching the footy on the big screen in the pub very close to the lobby play area and the two pools so you can always find a sunny spot.

8

Vijay Mario

May 23, 2025

·

Stayed 3 nights

Excellent location close to public transport, but we had a car and they gave us parking for $25 per day. Excellent breakfast

8

Jacqueline

Mar 21, 2024

·

Stayed 4 nights

The pool was out of order and has been since Dec, but they still told us they had 2 pools at check in. Breakfast buffet was good. Staff were friendly but not super knowledgeable for us tourists looking for recommondations.

10

Nicole

Nov 28, 2025

·

Stayed 2 nights

Great location for beach, restaurants and shops. Two pools and a hot tub. Breakfast buffet was great. Would recommend. Hotel is right on the tram line which makes it simple to get to south broadbeach or the other way to main beach.

10

Sina

Apr 19, 2025

·

Stayed 2 nights

Enjoyed our stay at Voco everything looks like the photos, service was great, breakfast buffet was great a lot of options, kids loved the two swimming pools, good fitness centre, close to the beach, public transport and restaurants.

6

Lisa

Sep 26, 2025

·

Stayed 5 nights

Nice and but tired room, could do with a paint and head board was a bit dirty. Great comfy bed and great facilities with a choice of two pools and a little gym. Food here was excellent and had great choices for a family. Breakfast was great and worth paying for and great coffee at the ground floor cafe. Excellent service from all staff although our room service left overs sat from early am to past 6pm at night outside our door where we left it and I had to ask that eve for the tray and left over food to be removed. Very central and walking distance to main high street. A few dodgy places to pass on the walk there though like a gentleman’s club but no issues at all. Tram right outside hotel which was super handy. I’m positive this is marked as a 4.5 star hotel on Expedia from memory, if so this is not a 4.5 star hotel but is a great family friendly place to stay on a budget.

10

Aimee

Mar 24, 2025

·

Stayed 1 night

Booked on the day check in was easy but parking was expensive and they oversold it. We went to the NRL match at CBUS had a park before we left and none when we returned. They created one outside but that means we paid $25 for secure undercover parking and ended up unsecured and outdoor so could’ve just parked on the street for free. Other than that all good.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and public areas clean, but reviews also report mould in bathrooms, dusty vents and carpets, missed servicing and housekeeping inconsistencies.

Related guest reviews

8

Nathan

Oct 8, 2025

·

Stayed 5 nights

Great location, friendly staff and 2 pools to enjoy with onsite parking (at a cost of $25 per night). Rooms could do with an update, especially bathrooms which had mould and malfunctioning toilet flush mechanisms - compared to other summarily priced properties, the rooms feel very dated and run down (but clean).

10

rohan

Feb 13, 2026

·

Stayed 1 night

Room was good and bedding/towels clean

6

Ebru

Jul 9, 2025

·

Stayed 5 nights

Location was great, tram stop in front of the hotel. Hotel room appeared old and worn-out. Curtains were dirty as well as the bed headrest.

6

Gina

Sep 18, 2025

·

Stayed 1 night

The cleaners are not walking around cleaning inside or outside the hotel. My bathroom had mold in the shower quite obviously. They don't use bleach to clean the bathrooms. The carpets are dirty. The public bathrooms in the lobby are not checked regularly. I had to pick up paper of the floor several times I used it. The restaurant needs some more healthy options on it for diabetics etc.

10

Bailey

Apr 18, 2025

·

Stayed 3 nights

Super clean hotel,

6

heather

Dec 16, 2023

·

Stayed 3 nights

The room seems quite dated in terms of design and stains at corners of the bathroom. Cleanliness need to be improved as the bar fridge area is quite dusty and there are stain in the coffee mug as well. Breakfast selection is pretty good but there were dust and stain on the plates and cups. Location is superb

10

Amber

Nov 28, 2025

·

Stayed 1 night

It was a lovely clean fully functional room with a lovely bath and a beautiful view from the bed

4

Lindsey

Nov 24, 2023

·

Stayed 3 nights

The duvet and sheets were so dirty with visible stains everywhere! Black and disgusting. There were stray hairs all around the bathroom. I had to wipe down the entire room as soon as I entered. All disinfectant wipes came back extremely soiled. There was definitely some black mold situation happening in the shower, both on the floor and ceiling. Horrible stay. I left early so I didn’t have to stay another night.

10

Mohan Praveen

May 3, 2025

·

Stayed 1 night

The hotel and room was well maintained and clean.

8

Jay

Oct 2, 2024

·

Stayed 1 night

Bathroom had not been cleaned

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AI-generated summary based on recent guest reviews

Rooms

Comfortable beds and good views, with some spacious renovated higher-floor rooms. Common downsides are dated decor, small layouts, weak soundproofing, shower/AC problems and non-smart TVs.

Related guest reviews

8

Steven

Sep 8, 2025

·

Stayed 4 nights

Great Hotel in the Hearth of Surfers Paradise with a Rail station right In front. The rooms are clean and comfortable but just a bit outdated.

8

David

Aug 15, 2023

·

Stayed 1 night

External windows was pretty dirty and took away from the great view that was offer also shower head was broken in the shower so that was a little disappointing for what was advertised as a premium room

8

Paul

Jul 14, 2024

·

Stayed 1 night

Small rooms but nice and clean. Great views of the beach and ocean from the eighteenth floor; Thank you for the great upgrade!

8

Terri-louise

Jan 6, 2026

·

Stayed 4 nights

Room needs to be updated a bit. Great facilities. Excellent convenient location. Good temperature in room, comfortable beds. Excellent breakfast.

4

Dion

Jun 15, 2025

·

Stayed 2 nights

Great location, but the room was terrible. The soundproofing is awful, I had a neighbour come back at 3am and could hear every word of her hour-long phone conversation. I could also hear people in the hall constantly and upstairs. The temperature control didn't work either. The staff are nice, view was lovely, and it was a clean hotel. But the noise really ruined the experience.

6

Joline Maria

Jul 13, 2025

·

Stayed 4 nights

Standard Room. Shower flow was absolutely terrible. Not enough top up of coffee, sugar, milk sachets daily. Plus housekeeping/ reception phone pickup was a bit too slow. Quality of pillows too was terrible. However, the room was clean and tidy.

10

Adele

Sep 6, 2025

·

Stayed 1 night

Great stay, awesome view, comfy beds & yummy breakfast. Super handy being so close to the light rail station. My only complaint would be the lack of a smart tv in the room.

4

Brionny

Jan 18, 2025

·

Stayed 1 night

I would not recommend this hotel. Whilst the lobby is impressive, the rooms are run down with no soundproofing. Our shower head was broken and our bathroom mirror was cracked. We were kept awake until the early hours of the morning from the noise of passers by outside our room.

6

Aleisha

Dec 28, 2024

·

Stayed 2 nights

There was mold on the air con vents throughout stay. Room smelled of bleach upon entry. No air flow to room. Air conditioner stopped working properly throughout stay. Located in a convenient area close to tram and cavill avenue.

8

Anthony

Jan 26, 2025

·

Stayed 1 night

Nice room comfortable bed but TV didn’t work and hotel staff not inclined to try sort it out on a Saturday evening. TV what TV?!

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Service

Staff are widely described as friendly, welcoming and helpful, with quick problem resolution at times. Some guests encountered understaffing (especially at breakfast), slow responses, or occasional rudeness and booking errors.

Related guest reviews

10

Paul

Jun 26, 2023

·

Stayed 3 nights

Without a doubt one of the best hotels I have stayed in quite a long time. From the seamless and quick check in, to the quality of my room, to the excellent bathroom facilities, the restaurant quality room service meals and finally the huge breakfast buffet which was included in the cost of the room. I also accidentally dropped and smashed a glass and after contacting reception a housekeeping person arrived in less than 10 minutes who happily and professionally safely cleaned it up. Not one negative experience happened during my stay.

4

Naomi

Sep 22, 2024

·

Stayed 1 night

Reception staff state the car park is full only to overhear car park offered to other guests after we've already checked in. Head reception staff member condescending to people of non- English speaking backgrounds. Room card continually times out and doesn't work for your room, so repeatedly had to go back to reception to reactivate the card. Two towels in room for four people and very limited tea/coffee/glasses etc in room- reception staff would not bring up extra towels for your room on request. Told at the restaurant we hadn't paid for breakfast when we did. No apologies from staff for multiple errors. At the end of the day, you get what you paid for- shame as it was previously a nice hotel to stay at.

8

James

Nov 4, 2024

·

Stayed 2 nights

Great customer service, especially when our room service was delayed- they promptly fixed the issue and gave us some dessert for the inconvenience. Small parking in the basement, had to call for valet parking to open up spots.

2

Damien

Oct 7, 2023

·

Stayed 3 nights

We booked a premium room and duty manager Tom checked us into a standard room. Duty Manager Tom was dismissive, rude and said it was Wotif.com’s fault. I can’t fault the service I received from the agent at Wotif.com when I contacted them to discuss the issue he was very helpful. However Voco GoldCoast offered no apology, did nothing to help and we had no option but to stay in the lower category room. We had booked a premium room as they have walk in showers, which due to a back injury I need. Very disappointed with the staff at the Voco GoldCoast who in my opinion need to attend customer service training, as there is currently none with zero care factor.

10

Colin

Feb 24, 2026

·

Stayed 3 nights

Excellent service.

8

Aleisha

Jun 4, 2025

·

Stayed 4 nights

We had a good experience! The staff were wonderful, and the location was perfect, walking distance to everything and right in front of the tram stop. Our fridge stopped working, but maintenance replaced it within 10 minutes, which was impressive. Overall, a wonderful place to stay.

10

Jodie

Aug 26, 2025

·

Stayed 1 night

The hotel was amazing clean, well equipped and great location. George at checkin was amazing, super friendly and went above and beyond.

10

Bruce

Aug 19, 2025

·

Stayed 3 nights

Staff very friendly. Nothing was a problem

8

Aaron

Jun 10, 2025

·

Stayed 7 nights

Great location, I stay regularly and really the only complaint would be there is never enough staff at breakfast or at the bar .. the staff that are there are always polite even when rushed off their feet

10

B J

Oct 3, 2025

·

Stayed 1 night

The check in with Vinny was superb, very welcoming, the checkout and storing bags also flawless, very friendly staff including security

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AI-generated summary based on recent guest reviews

Location

Excellent central base in Surfers Paradise: beach, Cavill Avenue and dining are within a short walk, and the tram/light rail stop is right outside.

Related guest reviews

10

Andrew

Apr 28, 2025

·

Stayed 4 nights

Great location. Walking distance to Cavill Ave. Tram stop riogt out the front if wanting to go to Broadbeach

8

Steven

Sep 8, 2025

·

Stayed 4 nights

Great Hotel in the Hearth of Surfers Paradise with a Rail station right In front. The rooms are clean and comfortable but just a bit outdated.

8

Ka Yiu

May 12, 2025

·

Stayed 3 nights

Very close to the tram, easy to travel across the town

10

Jelmer

Feb 25, 2026

·

Stayed 6 nights

Alle voorzieningen waren uitstekend, personeel ook erg vriendelijk en behulpzaam. Hotel is erg goed gelegen in een leuke omgeving.

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10

Nathan

Jul 2, 2023

·

Stayed 1 night

Great location close to the beach

10

YANNI

Jun 10, 2025

·

Stayed 3 nights

location perfect.tram just downstairs.

8

martin

Aug 3, 2025

·

Stayed 2 nights

Such a great central location with easy transport to Pacific Fair and Broadbeach and an easy walk tot he beach.

10

Nicole

Nov 28, 2025

·

Stayed 2 nights

Great location for beach, restaurants and shops. Two pools and a hot tub. Breakfast buffet was great. Would recommend. Hotel is right on the tram line which makes it simple to get to south broadbeach or the other way to main beach.

10

Robert Scott

Jul 3, 2024

·

Stayed 2 nights

Great property in a fantastic location. Close to Cavill Avenue with transportation at your doorstep.

10

Michael Barrie

Sep 29, 2025

·

Stayed 3 nights

This was the best hotel we stayed during our stay in Australia, the location was superb being close to the beach and also very close to the surfers paradise strip. Loved it.

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Dining

Breakfast buffet is frequently praised for range and value, and several guests enjoyed restaurants and room service. Recurrent negatives include long queues, slow seating, limited staffing and occasional cold coffee/food.

Related guest reviews

10

John

Nov 12, 2025

·

Stayed 4 nights

Great staff ,awesome breakfast

10

David

Feb 3, 2025

·

Stayed 4 nights

All the staff were very helpful and polite. Nothing was too much trouble and they were very knowledgeable about the area. Breakfast was buffet style and very plentiful with lots of choices. On Friday and Saturday evening there is the option to pay for a seafood buffet which we did and really enjoyed it. The location is good for transport, restaurants and proximity to the beach

8

Rachit

May 1, 2025

·

Stayed 6 nights

Great property near the surfers. Has good amenities and they were great at helping out with small requests such as later check out time, a microwave for the room due to kids amongst a couple of things. Great breakfast options in the buffet. Improvement suggestions: Omlette station takes too long but the queue blocks all other egg stations. Coffee machine produced mildly warm coffee (but was fixed on last day of stay).

10

Edward

Feb 25, 2023

·

Stayed 5 nights

Voco was a great hotel to base ourselves. Only a few minutes walk to Cavil Avenue, or you can take the tram which is in front of the hotel. Beds were comfortable, with a clean bathroom with daily house keeping. Air conditioning worked very well. Breakfast buffet, which was included in the price, was very good. Good selection of food and the dining area was clean and spacious

10

Nicole

Nov 28, 2025

·

Stayed 2 nights

Great location for beach, restaurants and shops. Two pools and a hot tub. Breakfast buffet was great. Would recommend. Hotel is right on the tram line which makes it simple to get to south broadbeach or the other way to main beach.

8

Elise

Aug 6, 2025

·

Stayed 5 nights

There were a lot of food options which was one reason I stayed there. Very convenient buffet breakfast with a lot of options. Good coffee shop, bar and restaurants plus room service. I liked the option to skip housekeeping and get more points for my account which was good for me as a single traveller and not needing daily housekeeping. Some areas were a bit old and needed renovation. All staff I met were helpful. The wait for a table at breakfast in the morning was too long. They had only one staff member doing a lengthy process to check people in and show them around the buffet and to their table while many hungry people waited. Two staff would have been better to not keep people waiting ages. The tram right outside the hotel was extremely convenient. Location was good and an easy walk to Cavil avenue for food and activities. I would stay again.

8

Nitin

Jan 29, 2025

·

Stayed 5 nights

Everyday same breakfast buffet.There has to be more options or added something new or changed. Specially if you are vegetarian or vegan,not much options

6

Marika

Aug 1, 2025

·

Stayed 2 nights

Rooms fantastic - food was terrible

8

san

May 28, 2025

·

Stayed 1 night

Too crowded at breakfast restaurant. No cutlery until asked for it and no much variety of food. Room conditions is good but hard to differentiate hot and cold taps. Chargrilled restaurant service is poor. Food is not hot / warm and needs improvement on taste. Hotel receptionists are polite and welcoming.

10

Margot

Jul 8, 2024

·

Stayed 3 nights

Excellent hotel conveniently located right beside g-stop. Plenty of dining options both onsite & in the area. Great breakfast buffet with plenty of variety. Staff friendly & welcoming.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$179
February	$162
March	$133
April	$142
May	$128
June	$119
July	$148
August	$123
September	$135
October	$161
November	$132
December	$175

Su	Mo	Tu	We	Th	Fr	Sa
				1 $179	2 $232	3 $265
4 $157	5 $109	6 $150	7 $114	8 $114	9 $163	10 $224
11 $110	12 $105	13 $115	14 $109	15 $117	16 $172	17 $265
18 $116	19 $104	20 $109	21 $126	22 $161	23 $253	24 $237
25 $121	26 $110	27 $112	28 $130	29 $113	30 $163	31 $163

voco Gold Coast by IHG

Prices for voco Gold Coast by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

Standard Room, 2 Double Beds, Ocean View

Premium Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, City View

Standard Room

Premium Room, 2 Double Beds, Mountain View

Premium Room, 1 King Bed, Mountain View

Guest reviews of voco Gold Coast by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about voco Gold Coast by IHG

Considering this hotel for your Gold Coast trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $214
20 $99	21 $143	22 $113	23 $125	24 $136	25 $210	26 $232
27 $157	28 $193	29 $204	30 $221