Crowne Plaza Melbourne by IHG

The rooms were good. The bed was very comfortable and also the pillows. However, the breakfast was much to be desired. There was a very long wait to receive made to order eggs, the pastry items and muffins don’t look to be made in house and looks like they’ve outsourced from another supplier - which is off putting. The baked beans, noodles scrambled eggs at the hot buffet looked like they’ve been sitting out for a long time and very dry. We paid for breakfast for 2 nights but didn’t bother eating the second day and ate from one of the many places on offer on Melbourne for a hearty meal. Also, the hotel is a bit inconvenient to get to and from. A lot of drivers don’t know where the entrance to the hotel is and miss it and you end up waiting a long time for a taxi. Plus there is a road closure at the moment which adds to the frustration. It is also a little out of the way from the city centre. So if you don’t know how to use trams or public transport, the taxi fares can be quite expensive. But the plus is that the customer service is amazing. Everyone is very friendly and helpful. I would stay again if the breakfast was more to the standard, as that’s important for me personally.

A fantastic location. Room was compact, yet perfect for a one night staycation in the city. The bed was comfortable, the shower was great and everything was lovely and clean. Appreciated the pod coffee machine in the room as well. Highly recommend.

Great location and breakfast

Good

Breakfast was good Staff was good as well Cleaning was not good specially carpet need to change as well or need more cleaning