Is parking available at the hotel?

Parking is available at the property, with valet parking offered at a fee of AUD 80 per night, which includes in/out privileges. Limited parking is also available on-site.

What type of breakfast is offered and what are the serving hours?

The hotel offers a full breakfast on weekends from 7:00 AM to 11:00 AM for a fee of approximately AUD 48 for adults and AUD 28 for children.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. It is recommended to contact the hotel for specific arrangements.

How is the hotel's location in relation to key attractions?

The hotel is centrally located in Melbourne, just a short 10-minute walk from the Melbourne Convention and Exhibition Centre and Crown Casino. It is also within 1 mile of Marvel Stadium and Melbourne Central.

Does the hotel have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool. Pool access is available from 6:30 AM to 10:30 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, which is not specified in the provided information.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of AUD 75 per night. Advance request or confirmation is required for availability.

InterContinental Melbourne The Rialto Hotel

Average nightly price at InterContinental Melbourne The Rialto by IHG by month, last 12 months (USD)
Month	Average price
January	$291
February	$241
March	$289
April	$193
May	$217
June	$197
July	$197
August	$194
September	$211
October	$229
November	$247
December	$225

What guests think

Across recent reviews, InterContinental Melbourne The Rialto by IHG earns strong praise for its central location, distinctive heritage setting, and welcoming staff, while recurring critiques cite inconsistent room upkeep, dated elements, and pool or spa maintenance and temperature issues.

Breakfast is frequently highlighted as a standout, though a few guests found hot items lukewarm or replenishment slow during busy periods. Some guests report slow check-in, valet delays or costs, and occasional billing or follow-up issues. Rooms are generally comfortable but vary in size and condition, and several reviews mention low water pressure, limited natural light, or noise in certain locations. Expect a characterful CBD stay with standout convenience, while being mindful of potential maintenance or service inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews mention the pool and spa as cold, dated, or under maintenance; the gym is adequate but can feel small. Valet-only parking is available and often described as pricey; the Club Lounge receives praise.

Related guest reviews

8

Ben

Nov 22, 2024

·

Stayed 1 night

Great location and historic building. Pool and gym are excellent, and the staff/service is top notch. For the price of a room the WiFi could be quicker and a wider range of TV channels provided - but very minor complaints. Overall fantastic.

8

Sophie

May 11, 2025

·

Stayed 1 night

We were disappointed with the pool which was too cold to swim in for us. The spa needed to be refilled as the jets weren’t under water.

10

Mark Carl

Jan 8, 2025

·

Stayed 2 nights

Best club lounge service so far for me. Great location

10

JEAN LUC

Nov 1, 2025

·

Stayed 3 nights

Très belle chambre. Lounge premium très utile.

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8

Anthony

Sep 5, 2024

·

Stayed 1 night

The foyer of the hotel is done amazingly and has great views for breakfast or drinks. The staff are very friendly and the location is central with easy access to most parts of the CBD. Breakfast and drinks are pretty good and the rooms are comfortable as well. The bathrooms are a bit dated and could use an upgrade as the showers suffered from low pressure, took a while to heat up, and toilets were a bit small. Gym is a bit small for the amount of people in the hotel (was fine during winter, but imagine it gets packed during summer). Pool wasn't heated for the first part of my stay and shut down for maintenance for the second half without any advance notice which was a bit annoying. Room could also do with some USB ports in the sockets and a clock/alarm of some sort. Overall, I think the view in the foyer is amazing, but the quality of the actual room and other amenities could use upgrading.

4

Ryan

Nov 24, 2024

·

Stayed 1 night

Rough stay at usually a great hotel. Had no one at valet and front desk was very little help at checkin. Overnight our refrigerator must have died, as all the food we bought at a festival was ruined in the morning and the front desk again did nothing but take my name and number with the promise of a call from a manager, which still has not occurred. In fact, the front desk was more interested in charging the $80 for parking than the $150 in ruined food. And for $80 valet it shouldn’t take 20 minutes to park and 20 to retrieve your car. Usually this is a great hotel and stay often for work, but it was not good for a night away with my wife.

8

Gagan

Jul 21, 2025

·

Stayed 1 night

Indoor pool but water was cold and not monitored by staff .

8

Steven

Jan 2, 2025

·

Stayed 2 nights

No onsite parking other than valet parking. Everything else was very nice

8

Lucy

Jun 11, 2024

·

Stayed 1 night

Great service. Great breakfast. Swimming pool and spa needs a reno and upgrade. Also sadly not much natural light in the building. Overall ok experience.

8

Motohashi

May 7, 2024

·

Stayed 4 nights

お風呂場のカビが気になりました。 10階(ジム&プール)へのエレベーターのボタンが壊れていて非常階段を使わないと行けなかった。

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Cleanliness

Many guests found rooms clean, but recurring issues include missed servicing, dust or hair left behind, mould in showers, and inconsistent restocking.

Related guest reviews

8

Kylie

Jun 11, 2024

·

Stayed 3 nights

Nice location and lovely hotel, did have to ask for housekeeping every day which I thought was unusual

6

ru yu

Aug 26, 2025

·

Stayed 7 nights

The room cleaning wasn’t very good, we stayed 7nights in the hotel and the room is dusty everyday even after the house keeping. The shower and pipe was old needed updates.

2

Shona

Oct 16, 2025

·

Stayed 4 nights

My room was not made up, nor was my mini bar restocked after request. my room had neither milk nor a teaspoon My a la carte breakfast was cold. I was charged for 'complementary printing' Each time I communicated, I was met with justification rather then corrective action

2

Sandra

Feb 17, 2025

·

Stayed 1 night

Sorry but not worth the money i paid. Checkin to the room delayed and nothing for it at all, considering i have 2 kids, something little would have been nice for waiting (not just tea and coffee). Pool so run down, cold and damp. Not 5 stars in my opinion, also to add rooms run down and bathroom had hair in it. So sad j paid $445 for a terrible experience.

8

Geoff

Apr 30, 2025

·

Stayed 1 night

The staff welcoming the room was comfortable. But it had a strong unpleasant odour in the room. The swimming pool was a on the cool side. When we told the staff about the odour there was no reaction no offer of a different room.

4

Gary

Feb 26, 2024

·

Stayed 1 night

Pillows way to big for the beds use normal size pillows please. Room wasn’t clean black hairs in the shower. Rubbish behind furniture. The internal doors between rooms can hear other guests to easy. Fridge leaking water in the bottom of it. The power points to turn things on so confusing. Pool and spa pool look great in the photos but is run down and very average. Didn’t rate the property at all and wouldn’t stay there again unfortunately nothing really positive to say sorry.

6

Patricia

Oct 1, 2023

·

Stayed 3 nights

The hot water was very slow to come through to the shower. About 6 or 7 minutes of wasted water. The hand held nozzle did not provide hot water after initial flush. Visible Mould in corners of shower also not a good standard. This could be easily rectified with regrouting. Staff very helpful and attentive.

10

Kerry

Jun 9, 2024

·

Stayed 1 night

Lovely rooms, clean and comfortable

6

John

Jan 16, 2024

·

Stayed 3 nights

Sheets were thread bare and did not fit the king size bed properly. Bathroom was not restocked each day with the basics of toilet paper.

8

Motohashi

May 7, 2024

·

Stayed 4 nights

お風呂場のカビが気になりました。 10階(ジム&プール)へのエレベーターのボタンが壊れていて非常階段を使わないと行けなかった。

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable but vary in size and condition, with some described as small or a bit dated. Several reviews note low water pressure or slow hot water, limited natural light or noise in certain areas, and occasionally slow Wi-Fi.

Related guest reviews

6

Eirik

Aug 29, 2025

·

Stayed 2 nights

Rooms are small and furniture & fixtures worn out. Breakfast spread was very disappointing. Only good about this hotel is friendly service and location.

8

Yasuhiko

Jul 30, 2023

·

Stayed 3 nights

On the first day the water pressure for the shower was too low that disabled the side showerhead to function. The front-desk staff kindly assigned a room away from to the elevator to provide quietness but the room must've been next a mechanical room or some sort, the sound of some machine was a bit disturbing at night when it came on. Otherwise, it was very quiet. The building looked impressive and the location is so convenient for everything.

6

Ian

Apr 21, 2024

·

Stayed 1 night

Beautiful building, thought room would be bigger given cost of room. Excessively loud music at 6.00 am was disappointing given we only had a very short stay

6

Tyler

Feb 27, 2023

·

Stayed 3 nights

Nice hotel in a good location. Needs some attention. Overall, the hotel was nice. The common areas were great looking. Most of the staff was helpful and friendly. My particular room had a number of issues that had to be addressed by engineering/housekeeping. Not all were able to be resolved during my 3 day stay. Internet was too slow for use for about half the stay. Buffet breakfast was good, but not in line with what I have had at other Intercontinental hotels. Clearly not ready for busy weekend mornings (coffee took more than 20 minutes to make after ordering).

4

Sudhir

Oct 1, 2024

·

Stayed 4 nights

The place was comfortable enough as you would expect, however anlot cam be said for the house keeping or lack of it. Also, getting a room below the gym, not a great idea, as people are dropping weights. We asked to move to another room, which they were happy with, however the room they moved us to was a much smaller room, although we were told it was the same category. Afer making a fuss, were we moved to a larger room. Just a lot of unnecessary drama.

8

Anthony

Sep 5, 2024

·

Stayed 1 night

The foyer of the hotel is done amazingly and has great views for breakfast or drinks. The staff are very friendly and the location is central with easy access to most parts of the CBD. Breakfast and drinks are pretty good and the rooms are comfortable as well. The bathrooms are a bit dated and could use an upgrade as the showers suffered from low pressure, took a while to heat up, and toilets were a bit small. Gym is a bit small for the amount of people in the hotel (was fine during winter, but imagine it gets packed during summer). Pool wasn't heated for the first part of my stay and shut down for maintenance for the second half without any advance notice which was a bit annoying. Room could also do with some USB ports in the sockets and a clock/alarm of some sort. Overall, I think the view in the foyer is amazing, but the quality of the actual room and other amenities could use upgrading.

8

Ryan

Jul 19, 2024

·

Stayed 2 nights

Overall nice stay - good location, the staff are friendly - the rooms are a little tired, could do with a bit of a freshen up, the rooms are not quite the five star you might expect. But the beds are comfy and sleep was pretty good - albeit, don't expect a sleep in, as the breakfast restaurant is right outside the windows.

6

Natasha

Sep 8, 2025

·

Stayed 1 night

Older hotel, no Netflix or comfy pillows for such an expensive hotel

8

Douglas

Apr 9, 2025

·

Stayed 4 nights

My only criticism is the fact that in order to get hot water I had to run the shower and or faucet for a minimum of 5 minutes. That is a tremendous waste of water.

8

Lucy

Jun 11, 2024

·

Stayed 1 night

Great service. Great breakfast. Swimming pool and spa needs a reno and upgrade. Also sadly not much natural light in the building. Overall ok experience.

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Service

Staff are widely described as friendly and accommodating. However, several guests report slow or delayed check-in, valet or room-service delays, communication lapses, and occasional billing or double-charge issues.

Related guest reviews

10

David

May 10, 2025

·

Stayed 4 nights

The staff were excellent ,can’t fault anything

6

Claire

Sep 20, 2025

·

Stayed 1 night

Was excited to stay at this hotel but the service regarding check in was extremely disappointing! Staff at check in had zero personality and we’re not understanding at all. Was not able to check in until an hour after the actual check in time of 3 pm as I kept getting told the room was still being cleaned from when I first asked about 2.30. There was no action taken to hurry up the process until I got very annoyed. Luckily, the room was very clean.

2

Shona

Oct 16, 2025

·

Stayed 4 nights

My room was not made up, nor was my mini bar restocked after request. my room had neither milk nor a teaspoon My a la carte breakfast was cold. I was charged for 'complementary printing' Each time I communicated, I was met with justification rather then corrective action

10

Mark

Feb 9, 2024

·

Stayed 3 nights

The staff at this hotel are excellent, going out of their way to make you feel welcome. They accomodate requests with a smile.

4

Joanne

Jun 29, 2025

·

Stayed 2 nights

Staff service was incompetent. Valet service took too long. We booked for a specific time and we were still waiting approx 20 min. Online service didnt work and phoned reception - they had no idea how to take an order. Again took a while to place order. We asked for a specific time and was still half an hour late. Ordering room service, way overpriced for quality of food. Overall service was disappointing.

4

R F

Feb 7, 2026

·

Stayed 6 nights

Seemed to be poor management. Requests for room to be serviced ignored (twice). Restaurants problems. A wine delivered from a bottle filled up with water (quickly apologized). Food very disappointing. Only reliable service from the concierge - helpful and effective (ONLY ones used by the end). Perhaps the worst high level hotel experienced in last 20nyears. Sad.

10

Donna

Jan 9, 2026

·

Stayed 1 night

Friendly staff

4

Andrew

Oct 21, 2024

·

Stayed 1 night

The room was neat and clean, but quite small - adequate. However, comminucation with the hotel has been very difficult. I was charged twice for the room and have been finding it very difficult to contact the hotel to arrange refund. No response for two days so far!

10

Deb

Sep 15, 2025

·

Stayed 2 nights

Loved the friendliness of the staff, courteous and professional. Beautiful hotel, at a very reasonable rate.

4

Ryan

Nov 24, 2024

·

Stayed 1 night

Rough stay at usually a great hotel. Had no one at valet and front desk was very little help at checkin. Overnight our refrigerator must have died, as all the food we bought at a festival was ruined in the morning and the front desk again did nothing but take my name and number with the promise of a call from a manager, which still has not occurred. In fact, the front desk was more interested in charging the $80 for parking than the $150 in ruined food. And for $80 valet it shouldn’t take 20 minutes to park and 20 to retrieve your car. Usually this is a great hotel and stay often for work, but it was not good for a night away with my wife.

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Location

Consistently praised CBD location within walking distance of sights and close to tram and train links. A few note arrival or parking access can be confusing, but overall access to the city is easy.

Related guest reviews

8

liliane

Sep 7, 2023

·

Stayed 5 nights

Very nice hotel in CBD area you can walk everywhere.

10

KOON SOON

Dec 4, 2023

·

Stayed 8 nights

The hotel is conveniently located within a walking distance to tram stops, Flinders station and Southern Cross station. Another important factor is the hotel is just 3 minutes away from Immigration Museum where most tours like Great Ocean Road, Philip Island etc will pickup and drop off here.

10

Tram

Jun 27, 2023

·

Stayed 3 nights

Perfect location. Close to city centre, train station, and Southbank. Loved this hotel. Great buffet breakfast also.

8

Anita

Feb 26, 2024

·

Stayed 3 nights

Loved the location Desk service excellent Limited in room service when we came home late, after a concert Unclear arrival as we were dropped on Flinders Lane

10

Wendy

Jul 9, 2024

·

Stayed 1 night

Good hotel and very conveniently located. Staff were terrific and room was comfortable. Breakfast was terrific with plenty of options

10

Lisa-Maree

Sep 7, 2024

·

Stayed 2 nights

Gorgeous hotel great location

10

Terry

Feb 5, 2023

·

Stayed 2 nights

Great location, excellent service and clean rooms.

10

David

Jun 27, 2024

·

Stayed 6 nights

Central location with most attractions in walking distance. The fre tram service around the Central Business District is nearby and runs frequently. For sports fans, the Melbourne Cricket Ground (MCG) and the Rod Laver Arena are also nearby. Excellent breakfast but would recommend dining elsewhere for lunch or dinner as the menu is a bit limited and was not to my taste.

8

Lara

Sep 21, 2025

·

Stayed 2 nights

The property was in close proximity to the sites.

10

Laura

Jun 11, 2024

·

Stayed 2 nights

Beautiful and historic hotel. Staff were extremely accommodating. Excellent location.

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Dining

Breakfast is frequently praised for quality and variety. Some guests found hot items not hot, coffee or replenishment slow at peak times, and on-site restaurants or room service limited or underwhelming.

Related guest reviews

10

laurie

Nov 19, 2023

·

Stayed 3 nights

The breakfast at the hotel was excellent, and worth including in the room fee.

4

David

Aug 24, 2025

·

Stayed 1 night

Nice hotel. Good bed and the room was clean and well maintained. Our booking included breakfast and parking. I spoke to the hotel a couple of weeks before our stay to organise an early check in and find out about the parking. Early check in could not be guaranteed and we were informed that entry to parking was at rear of the hotel. This information was incorrect and we ended up in the wrong carpark and had to move the car and pay $17 as a result. Once I had the correct parking ticket, the hotel validated it but it didn’t work. This cost a further $30 to exit the carpark. Other areas of concern- pool and spa did not appear clean. There was a strange smell like the chemical balance/chlorine was not right. Breakfast offered a good variety but none of the “hot food” was in fact hot. Very disappointing and we ended up cutting breakfast short and found a cafe outside the hotel for brunch. Overall, this stay was quite expensive and very disappointing. I would not stay here again as there are plenty of better options in the city and Southbank/Crown Casino precinct.

10

Anthony

Jan 9, 2024

·

Stayed 5 nights

We had a wonderful 5 night stay. The staff were excellent right from check in through to leaving. Our breakfast was included and comprehensive with tea and coffee delivered to our table. The hotel is in a great location and we walked everywhere only using the free trams for the experience and when it rained, although umbrellas were provided. We would definitely stay there again without hesitation.

8

Chris

Apr 4, 2023

·

Stayed 4 nights

Great position, friendly staff wanting to please. Restaurant staff very inexperienced. Restaurant evening menu was a complete let down.

10

Beata

Oct 6, 2025

·

Stayed 2 nights

I always stay here whenever I am in Melbourne. A great quality hotel in a really good location. Rooms are great and the breakfast buffet is of high quality. Having said that, having one person on reception on a Friday evening which is a key check in time meant a longer than acceptable wait for a 5 star property of this calibre. The hotel was extra busy due to the football finals… the breakfast staff struggled a little with keeping the food options stocked. While disappointing neither of these would stop me from staying there again.

10

Lisa

Jan 22, 2025

·

Stayed 1 night

Loved this hotel and the history of the building. Staff were excellent. Breakfast was great.

10

David

Jun 27, 2024

·

Stayed 6 nights

Central location with most attractions in walking distance. The fre tram service around the Central Business District is nearby and runs frequently. For sports fans, the Melbourne Cricket Ground (MCG) and the Rod Laver Arena are also nearby. Excellent breakfast but would recommend dining elsewhere for lunch or dinner as the menu is a bit limited and was not to my taste.

10

Renee

Sep 25, 2024

·

Stayed 7 nights

Absolutely loved the buffet breakfast! overall, the entire experience was fantastic; the service, food, amenities, and location. Beautiful building too. Would definitely stay again.

10

Tania

Jul 8, 2023

·

Stayed 1 night

Fabulous buffet breakfast Excellent spa and pool Really kind staff

6

Kerrie

Oct 15, 2023

·

Stayed 1 night

Restaurant was terrible and expensive

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $218	2 $231	3 $319
4 $193	5 $216	6 $245	7 $232	8 $267	9 $262	10 $409
11 $196	12 $199	13 $332	14 $393	15 $205	16 $251	17 $377
18 $160	19 $165	20 $241	21 $332	22 $195	23 $179	24 $209
25 $163	26 $170	27 $198	28 $221	29 $356	30 $231	31 $263

InterContinental Melbourne The Rialto by IHG

Prices for InterContinental Melbourne The Rialto by IHG

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed (Collins Street View)

Classic Room, 1 King Bed, City View

Classic Room, 2 Double Beds

Classic Room, 1 King Bed

Suite (Iconic)

Suite, 1 Bedroom, Club

Premium Room, 1 King Bed, Club (Separate Bath)

Classic Room, Multiple Beds (Family Room)

Classic Room

Premium Room, 1 King Bed, Club

Signature Suite

Junior Suite, 1 King Bed, Club

Premium Room

Classic Room, 1 King Bed, Accessible

Classic Room, 1 Queen Bed

Guest reviews of InterContinental Melbourne The Rialto by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about InterContinental Melbourne The Rialto by IHG

Considering this hotel for your Melbourne trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $476	26 $532
27 $185	28 $185	29 $216	30 $201