Name: Mercure Welcome Melbourne
Address: 265 Little Bourke Street, Melbourne, Victoria, Australia, Melbourne, Victoria, Australia
Rating: 7.73

Guest reviews

7.7

Good

Based on 4,107 verified reviews

Who stays here?

Business

15%

Couple

42%

Family

20%

Group

13%

Solo

8%

What guests think

AI-generated summary based on recent guest reviews

At Mercure Welcome Melbourne, travellers highlight the unbeatable central CBD location for shopping, dining and trams, alongside friendly staff and fair value, but note small, basic rooms, thin walls, and maintenance or cleanliness lapses, plus inconsistent housekeeping.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Narissa

4 weeks ago

·

Stayed 3 nights

We have stayed at the Mercure Welcome many time but this time it was so noisy . The street noise was constant, people in the hallways and adjoining rooms.

2

Robyn

4 weeks ago

·

Stayed 1 night

This is possibly the worst hotel stay I have ever had. Firstly checked in, no wifi password on check in and not in the room. Attempted to call reception - phone disconnected, called off my phone took me being passed around 3 times and hung up on before I finally got it. Ended up having to change rooms due to being surrounded by rooms of screaming children. 1 lift broken meaning a long wait for the lift. Mattress old and plasticky. Could hear everyone's toilet flush and the plumbing screams all night. Shower is either freezing or boiling and will randomly cycle between the two to keep you guessing. And to top it up I woke up and the carpet along my bed was wet where it meets the bathroom and stank of urine! Not to mention the fridge pooled water unexpectedly and ruined my food. I cannot find a good thing to say! Complained at check out and nothing was offered. I wish I had just left and found another hotel. Do not stay here.

10

Sandra

4 weeks ago

·

Stayed 2 nights

Excellent location, very close to all public transport, lots of dining options within an easy walk. Buffet Breakfasts were great value at $18 each, eveything you could ask for and more. Staff were very helpful and easy to communicate with. We walked straight past when looking for it, as the entrance is not big & doesn't stand out, but the location is very convenient.

8

Neil

Apr 11, 2026

·

Stayed 2 nights

Nice breakfast

10

Jason

Mar 31, 2026

·

Stayed 3 nights

Great hotel for wanting to be right in the centre. Good and Plentiful breakfast. Could order poached eggs and a good selection of breads. Room a little worn but comfortable bed and everything needed for a few nights stay. Got this at a Great price with breakfast included.

265 Little Bourke Street, Melbourne, Victoria, Australia

Location

With a stay at Mercure Welcome Melbourne, you'll be centrally located in Melbourne, steps from Melbourne Central and within a 10-minute walk of Princess Theatre. This hotel is 0.7 mi (1.2 km) from Queen Victoria Market and 0.9 mi (1.4 km) from SEA LIFE Melbourne.

Melbourne Central(0.1 miles)

QV Centre(0.1 miles)

Bourke Street Mall(0.2 miles)

Melbourne Town Hall(0.2 miles)

State Library of Victoria(0.2 miles)

Hardware Lane(0.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of AUD 28 per night. Nearby parking is also available for the same fee, located 984 feet away and open 24 hours. Parking height restrictions apply.

A buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee of approximately AUD 30 for adults and AUD 15 for children.

Pets are not allowed at the property, but service animals are exempt from this policy.

Check-in is from 2:00 PM until 11:59 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

The hotel is centrally located in Melbourne, just steps from Melbourne Central and within a 10-minute walk of Princess Theatre. It is approximately 0.7 miles from Queen Victoria Market and 0.9 miles from SEA LIFE Melbourne.

Up to 2 children aged 12 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of AUD 60 per night, and advance request or confirmation is required. Information about cribs is not provided.

Mercure Welcome Melbourne

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Property description

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Guest reviews

Good

Who stays here?

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Amenities

Property description

Book on Vio

Guest reviews

Good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Mercure Welcome Melbourne