Is parking available at the hotel?

Parking is available on-site, with limited spaces. Valet parking is offered for AUD 75 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately AUD 50 for adults and AUD 25 for children.

What are the standard check-in and check-out times?

Check-in time is 3:00 PM and check-out time is 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability. Guests should contact the property at least 24 hours before arrival to make arrangements.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Melbourne, just a short 7-minute walk from Fed Square and 14 minutes by foot from Melbourne Central. It is also 0.8 miles from Rod Laver Arena and 1.1 miles from the Melbourne Cricket Ground.

What are the hotel's policies for guests staying with children?

One child aged 11 years or younger stays free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of AUD 80 per night. Advance request is required for rollaway beds, and the availability of cribs is not specified.

Sofitel Melbourne On Collins - Luxury in the Heart of the City

Average nightly price at Sofitel Melbourne On Collins by month, last 12 months (USD)
Month	Average price
January	$403
February	$299
March	$355
April	$224
May	$250
June	$288
July	$308
August	$310
September	$342
October	$277
November	$308
December	$299

What guests think

At Sofitel Melbourne On Collins, reviewers consistently praise the friendly, attentive staff, central Collins Street location, and sweeping city views, while several note dated elements and noise heard in some rooms.

Many guests find rooms spacious with very comfortable beds, and several highlight smooth check-in and thoughtful touches. Common drawbacks include the lack of an on-site pool, ageing bathrooms or fittings, and occasional maintenance lapses. Dining feedback is mixed, with praise for the bar and restaurant alongside reports of cold or limited breakfasts and early closing times. A comfortable, upscale base for exploring Melbourne.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Bar and restaurant receive frequent praise, and valet works smoothly, but multiple guests note there is no on-site pool; a few mention a high valet fee or minibar restrictions.

Related guest reviews

8

Robert

Mar 19, 2024

·

Stayed 1 night

Great stay, beautiful dinner at No.35. Definitely recommended ❤️

8

Jane

Jan 22, 2025

·

Stayed 1 night

Beautiful hotel. Downside is that both restaurants close too early and then actually close even earlier than they advertise. Delicious room service breakfast though

10

Edgar

Sep 7, 2025

·

Stayed 1 night

Good amenities

10

Amanda

Jul 5, 2025

·

Stayed 1 night

Great location and valet was easy. Staff excellent Very smooth stay.

8

Rhiannon

Oct 1, 2024

·

Stayed 1 night

Lovely, just needs an indoor pool!

10

Paul

Mar 28, 2025

·

Stayed 1 night

Such a clean hotel and of all the hotel beds we have slept in around the world- this bed was up there for comfort. The Atrium bar offered amazing drinks and the views from the rooms were second to none! The breakfast was a little let down- service was amazing- the omelets was undercook and the premade ones freezing cold, other than that we had no complaints.

10

LEE

Jan 10, 2024

·

Stayed 2 nights

I think that this hotel has the greatest location with services including turndown. There is nothing to complain. I would like to list some points that i was not satisfied. 1. Valet parking fee applied daily is high. 2. Breakfast quality. They have great food, but the variety of the food served was not satisfied.

8

Ashleigh

Nov 11, 2024

·

Stayed 2 nights

There is no pool!!! And this might be standard now but there’s a $10 delivery fee for room service. The actual hotel is Lux - big lobby etc and bed comfy. All the minibar items have tags so you can’t drink them and replace with the same item. The staff were lovely and view great. Breakfast delicious too

10

Margarita

Dec 30, 2022

·

Stayed 19,356 nights

Best service we have had in years Room upgrade Anniversary present Staff very helpful and polite Restaurant 35 amazing food

4

Pritesh

Apr 3, 2024

·

Stayed 2 nights

No pool in a 5 star hotel was a bit surprising. They should clearly mention that in the ad. You can use the one at Novotel but it’s a hassle to ring the reception to book it and then use the pool 2-3 blocks away.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently commend very clean rooms and public areas, with housekeeping generally thorough, though a few guests reported missed bathroom cleaning or small oversights.

Related guest reviews

10

Peter

Dec 13, 2024

·

Stayed 1 night

Best views in Melbourne and super friendly check in staff. Beautifully appointed room. Extremely clean!

8

Vincent

Apr 25, 2023

·

Stayed 2 nights

Service was excellent- reception, bar at 35th floor & concierge. Just a bit concerned with the cleaning in the bathroom. The soap wrap & some hair from our morning use was still there in the afternoon. Not so keen on the glass wall that separates the room & the shower also showing yourself while you are having your morning rituals. Lol!

10

martin

Jan 8, 2026

·

Stayed 3 nights

excellent, room clean, great stay, zero complaints!!

10

Bernice

Jan 14, 2026

·

Stayed 2 nights

Yes, clean room great breakfast excellent service

10

Siu SingNelson

Feb 1, 2025

·

Stayed 1 night

酒店裝修美侖美奐，酒店前台服務態度親切有禮，房間整潔！十分滿意！早餐選擇種類多，同時可以欣賞城市觀景！很贊👍

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6

Emily

Nov 12, 2025

·

Stayed 4 nights

Room service repeatedly could not take my breakfast order because they were "delivering other orders", so not staffed appropriately on horse race weekend. Called and asked for water to be delivered at night, never came. Room mini-bar was not restocked for three days after we asked 4 separate times. How can we be billed appropriately as a result? One day we came back and the room had been cleaned except the entire bathroom. Used towels on the floor, no product replenished, etc. My face cream was opened (not be me) and left in a different room leading me to assume staff used it. To top it off, got takeout because room service couldn't serve us and went to the restaurant on floor 35 to ask for utensils. Was told to "bring them back" to the restaurant after I was done. Room and view were nice, service was very poor.

8

Adeline

Nov 11, 2025

·

Stayed 5 nights

Room was clean, staff was helpful

8

Mary

Jun 16, 2025

·

Stayed 1 night

Professional and attentive staff, impeccably clean hotel, gorgeous lobby. Pillow menu’s, and all the in-room services added to the delightful experience. The views from our room were divine, best part was sitting in bed with morning coffee watching the world go by. Almost everything was perfect and we wanted one more night. The small issues we had: one French door blind kept coming open and letting the morning light in so we were awake very early. Our room-service breakfast was stone-cold, even the coffee, and not possible to enjoy. At $100, we expect a hot brekky to be just that. Why not cover the meals to keep them warm? And lastly, the music pumping all night from god-knows-where was still going after 2am and we could hear the bass through ear plugs. Despite the issues, we would stay again, with a few tweaks. Well done to the staff, excellent service.

10

Tomos

Jan 13, 2026

·

Stayed 2 nights

Comfortable bed and clean room

8

Jiamin

Feb 9, 2025

·

Stayed 6 nights

Great location, tram stop was right outside the hotel. Area was clean and felt safe. Staff were friendly and helpful from check in through to check out. A hotel staff went out of the way to gift a small gift to my boy after he complimented the hotel. Room was clean, had great view of the city and super comfortable for my 6 nights. One point to note - I had to call guest service everyday to ask for water as it wasn’t replenished during housekeeping. Other than this, the stay was perfect. We’ll definitely be back.

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AI-generated summary based on recent guest reviews

Rooms

Guests frequently praise spacious layouts, very comfortable beds, and standout city views. However, several mention dated decor or bathroom layouts (including shower-over-bath), occasional noise from adjacent areas, and isolated maintenance or HVAC issues.

Related guest reviews

10

John

May 5, 2024

·

Stayed 3 nights

Bed was fantastic, room was super quiet, awesome.

2

Michael

Jul 28, 2025

·

Stayed 4 nights

The staff are wonderful at apologising Sorry doesn’t cut it when yr paying top dollar to stay there Rooms are not sound proof, plumbing needs fixing as leaking taps are also annoying at night when you’re trying to sleep

8

Lucy

Jan 10, 2025

·

Stayed 3 nights

Love the blue chair & the views. Bathroom needs updating.

10

William

Nov 17, 2024

·

Stayed 2 nights

Ideally located at the top end of Collin’s Street, close to shops, restaurants, and businesses. Super comfy beds guarantee a good sleep.

8

Adam

Apr 28, 2025

·

Stayed 5 nights

Beautiful hotel. Great staff. Feel welcome and at home. Slightly tired rooms and bath/shower combo not great.

8

Mary

Jun 16, 2025

·

Stayed 1 night

Professional and attentive staff, impeccably clean hotel, gorgeous lobby. Pillow menu’s, and all the in-room services added to the delightful experience. The views from our room were divine, best part was sitting in bed with morning coffee watching the world go by. Almost everything was perfect and we wanted one more night. The small issues we had: one French door blind kept coming open and letting the morning light in so we were awake very early. Our room-service breakfast was stone-cold, even the coffee, and not possible to enjoy. At $100, we expect a hot brekky to be just that. Why not cover the meals to keep them warm? And lastly, the music pumping all night from god-knows-where was still going after 2am and we could hear the bass through ear plugs. Despite the issues, we would stay again, with a few tweaks. Well done to the staff, excellent service.

10

M J

Feb 16, 2025

·

Stayed 1 night

We had a lovely stay at Sofitel. Our room was on level 50 with spectacular river views. It was all we could have asked for, very comfortable bed and pillows, and quite spacious. Staff were very helpful, we arrived a little early but our room was ready for us so check in was quick and easy. We enjoyed a drink after dinner on level 35, service was excellent. Breakfast was also excellent with plenty to choose from. One small blemish - the water pressure in the bathroom wasn’t great and it was tricky getting the shower water temperature just right with no mixer. Otherwise 10/10, thank you Sofitel for a great stay.

6

Janine

Mar 18, 2025

·

Stayed 1 night

Unfortunately the hotel is very dated compared to the pictures, our room was noisy even though it says sound proofed. We could here to room next door moving coat hangers in the wardrobes and slamming doors. Too expensive for an out dated hotel

10

morgan

Oct 16, 2025

·

Stayed 3 nights

I cannot give enough stars to this hotel and the friendliness, courtesy, and helpfulness of every member of the staff. The room was excellent and had a wonderful view. The bed was comfortable and there was plenty of space. Room was quiet. The food and service at the restaurant was top notch. The location is good for access to public transportation and walking the CBD. I can’t overstate how great the staff was which made our stay perfect.

10

Susanne

May 24, 2025

·

Stayed 4 nights

Excellent location. Spacious room with view.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, professional, and helpful, with smooth check-ins and thoughtful gestures noted across stays. A small number of guests reported lapses such as slow or unresponsive room service and communication issues.

Related guest reviews

10

Todd

Oct 5, 2025

·

Stayed 1 night

Lovely staff, Haily at reception proved exceptional service on both check in and out, many thanks Haily, keep up the fantastic work.

10

Cheung Fai

Jan 19, 2026

·

Stayed 5 nights

the service is good .

10

Bernice

Jan 14, 2026

·

Stayed 2 nights

Yes, clean room great breakfast excellent service

10

Douglas

Jan 5, 2026

·

Stayed 3 nights

Extremely helpful staff

6

Emily

Nov 12, 2025

·

Stayed 4 nights

Room service repeatedly could not take my breakfast order because they were "delivering other orders", so not staffed appropriately on horse race weekend. Called and asked for water to be delivered at night, never came. Room mini-bar was not restocked for three days after we asked 4 separate times. How can we be billed appropriately as a result? One day we came back and the room had been cleaned except the entire bathroom. Used towels on the floor, no product replenished, etc. My face cream was opened (not be me) and left in a different room leading me to assume staff used it. To top it off, got takeout because room service couldn't serve us and went to the restaurant on floor 35 to ask for utensils. Was told to "bring them back" to the restaurant after I was done. Room and view were nice, service was very poor.

8

Aris

Nov 15, 2025

·

Stayed 1 night

Good location, comfortable room, quick check in

10

Tamara

Aug 24, 2025

·

Stayed 4 nights

Had a wonderful wedding weekend stay, the staff were fantastic - we thoroughly enjoyed our stay! Thank you Sofitel team!

10

Alison

Jul 20, 2025

·

Stayed 3 nights

Great service, large room with great views over Melbourne, central location and within walking distance to Melbourne sights so good base to explore. Kunga on the front desk was especially helpful.

10

Peter

Dec 14, 2024

·

Stayed 1 night

Great from check in to check out. Very friendly and well trained staff. Housekeeping super obliging and nothing was overlooked. Will stay again.

10

morgan

Oct 16, 2025

·

Stayed 3 nights

I cannot give enough stars to this hotel and the friendliness, courtesy, and helpfulness of every member of the staff. The room was excellent and had a wonderful view. The bed was comfortable and there was plenty of space. Room was quiet. The food and service at the restaurant was top notch. The location is good for access to public transportation and walking the CBD. I can’t overstate how great the staff was which made our stay perfect.

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AI-generated summary based on recent guest reviews

Location

Highly central on Collins Street with tram access outside; easy walks to theatres, shopping, the CBD, the MCG and Australian Open venues. Guests consistently find it a convenient base for exploring Melbourne.

Related guest reviews

10

Pamela

Jan 22, 2025

·

The Sofitel was in an excellent location with lots of attractions within walking distance.

10

Mathew

Jun 24, 2024

·

Stayed 2 nights

Perfect location for footy at the MCG.

10

Jeff

Feb 14, 2025

·

Stayed 3 nights

Excellent location if you're going to the Australian Open or exploring the downtown area.

10

Amanda

Jul 5, 2025

·

Stayed 1 night

Great location and valet was easy. Staff excellent Very smooth stay.

10

Andrew

Jan 31, 2025

·

Stayed 2 nights

Great hotel and convenient location

10

JACQUELINE

Oct 25, 2024

·

Stayed 4 nights

Muy buena ubicación y fácil acceso

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10

Andrew

Aug 29, 2025

·

Stayed 2 nights

Very central, short walk to NGV and Southbank, close to parks and Richmond. Friendly efficient staff.

8

Aris

Nov 15, 2025

·

Stayed 1 night

Good location, comfortable room, quick check in

10

morgan

Oct 16, 2025

·

Stayed 3 nights

I cannot give enough stars to this hotel and the friendliness, courtesy, and helpfulness of every member of the staff. The room was excellent and had a wonderful view. The bed was comfortable and there was plenty of space. Room was quiet. The food and service at the restaurant was top notch. The location is good for access to public transportation and walking the CBD. I can’t overstate how great the staff was which made our stay perfect.

8

Jiamin

Feb 9, 2025

·

Stayed 6 nights

Great location, tram stop was right outside the hotel. Area was clean and felt safe. Staff were friendly and helpful from check in through to check out. A hotel staff went out of the way to gift a small gift to my boy after he complimented the hotel. Room was clean, had great view of the city and super comfortable for my 6 nights. One point to note - I had to call guest service everyday to ask for water as it wasn’t replenished during housekeeping. Other than this, the stay was perfect. We’ll definitely be back.

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AI-generated summary based on recent guest reviews

Dining

Dining draws mixed feedback: several enjoyed excellent meals, cocktails, and buffet breakfasts, while others reported cold or undercooked breakfasts, limited variety, waits to be seated, and restaurants closing earlier than advertised.

Related guest reviews

8

Robert

Mar 19, 2024

·

Stayed 1 night

Great stay, beautiful dinner at No.35. Definitely recommended ❤️

10

Mark

Aug 9, 2025

·

Stayed 2 nights

Having stayed at Sofitel hotels in a few countries this one is up there at the top we were upgraded to the 49th floor which rounded off the experience 100%. One minor negative is on both mornings the hot food at breakfast was on the cold side

8

Jane

Jan 22, 2025

·

Stayed 1 night

Beautiful hotel. Downside is that both restaurants close too early and then actually close even earlier than they advertise. Delicious room service breakfast though

8

Rhys

Sep 24, 2023

·

Stayed 1 night

the wait for breakfast was too long

10

Paul

Mar 28, 2025

·

Stayed 1 night

Such a clean hotel and of all the hotel beds we have slept in around the world- this bed was up there for comfort. The Atrium bar offered amazing drinks and the views from the rooms were second to none! The breakfast was a little let down- service was amazing- the omelets was undercook and the premade ones freezing cold, other than that we had no complaints.

8

Adrian

Sep 3, 2023

·

Stayed 3 nights

Best not to keep people waiting unattended for breakfast, otherwise a solid performance

10

Michelle

Dec 30, 2024

·

Stayed 1 night

Amazing although I wish the front desk had asked if I wanted to eat at restaurant as all was booked when I wanted to go. I did dinner in room instead so that I could enjoy the view. Breakfast was incredible!

8

Mary

Jun 16, 2025

·

Stayed 1 night

Professional and attentive staff, impeccably clean hotel, gorgeous lobby. Pillow menu’s, and all the in-room services added to the delightful experience. The views from our room were divine, best part was sitting in bed with morning coffee watching the world go by. Almost everything was perfect and we wanted one more night. The small issues we had: one French door blind kept coming open and letting the morning light in so we were awake very early. Our room-service breakfast was stone-cold, even the coffee, and not possible to enjoy. At $100, we expect a hot brekky to be just that. Why not cover the meals to keep them warm? And lastly, the music pumping all night from god-knows-where was still going after 2am and we could hear the bass through ear plugs. Despite the issues, we would stay again, with a few tweaks. Well done to the staff, excellent service.

10

Kenny

Apr 22, 2024

·

Stayed 1 night

Excellent hotel! Service and concierge team were very accommodating and attentive. Breakfast buffet was good although options were slightly limited. The hot water pressure could be improved, we found it difficult to adjust the water to the right temperature.

10

Marco

Jul 30, 2023

·

Stayed 2 nights

Elegant decor, immaculate service, great food during our conference and the buffet breakfast was excellent as well. Soft sensor light coming on when entering the bathroom is a nice touch, free bottle of sparkling wine day of check in was a nice surprise

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10 $551	11	12 $306	13 $287	14 $573
15 $235	16 $317	17 $408	18 $317	19 $344	20 $376	21 $242
22 $235	23 $317	24 $332	25 $344	26 $430	27 $1,019	28 $771
29 $243	30 $219

Su	Mo	Tu	We	Th	Fr	Sa
		1 $299	2 $366	3 $272	4 $338	5 $246
6 $204	7 $203	8 $742	9 $289	10 $298	11 $284	12 $229
13 $198	14 $202	15 $236	16 $204	17 $201	18 $217	19 $260
20 $204	21 $201	22 $229	23 $283	24 $302	25 $374	26 $365
27 $302	28 $307	29 $300	30 $304	31 $467

Sofitel Melbourne On Collins

Prices for Sofitel Melbourne On Collins

Monthly average prices

About this property

Location

Room options

Deluxe Suite, 1 King Bed, City View

Deluxe Room, 1 King Bed, Park View

Luxury Room, 1 King Bed, Club , City View (Club Sofitel Access)

Ambassador King Suite Club Sofitel with Corner Bay Views

Junior Suite, 1 King Bed, Bay View, Corner

Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, River View

Imperial Suite Residence

Superior Room, 2 Twin Beds, City View

Opera Suite Residence

Club Suite, 1 King Bed, City View, Corner (Prestige Suite, Club Sofitel Access)

Luxury Room, 1 King Bed, Corner (City Or Bay Views)

Guest reviews of Sofitel Melbourne On Collins

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sofitel Melbourne On Collins

Considering this hotel for your Melbourne trip?

Prices for upcoming dates

Business details