Park Inn by Radisson Melbourne Carlton

I really wanted to like this hotel. It was a struggle. There was no hot water between 5pm and 8 pm which just doesn’t do. There was no plug to have a bath. There was mould growing in between the shower tiles- it wasn’t old mould , just neglected cleaning duties. I removed this myself with a brush I purchased from Brunswick which is two tram stops away. The front door to the room was stiff and had been punched in from the outside. This hadn’t been repaired.. the curtains that were sheer in the room also had water damage on them from the window that they protect. It was a big Yellowstone. The curtains hadn’t been washed for some time.. the drawers in the bedroom was stiff and unable to be opened with ease My room was dusty and there were stains on the carpet- . The pool was faded and needed to be painted. All vending machines were empty, which was a shame. The hotel does not have a cafe but one can be found from Monday to Friday two buildings down the road. If you’re staying on the weekend you’ll need to go into Brunswick to get coffee. The stuff for friendly and helpful. One morning there was no Internet facility, so I went down to check. It appeared that the circuit border tripped and she was struggling to troubleshoot. I was able to help and I was grateful for the ability for a late checkout in return. By addressing the hot water issue and attention to cleaning detail, this place could be rated higher in my humble opinion,

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Some mould in shower No door on shower cubicle Door underneath hand basin partly unhinged and not closing

The room is so old and hasn’t been looked after..that part of the hotel should have been closed and not let any guest stay there

The bedroom was in fine condition, the bathroom was not. I didn't say anything on the first night, opting to tell the staff in the morning. When I did, the lady on the front desk said they would attend to it that day. I arrived back late that night to find it still in the same condition. I immediately told the concierge downstairs and he said there was nothing he could do so he said he'd put it in the notes for my room and I would need to deal with it the next morning. I spoke to the lady in the morning and she was not aware of said notes and said that the cleaners have said they had addressed the bathroom. Only when I showed her a photo of the urine stain left on the toilet seat did she listen to me. To not have the bathroom properly cleaned for my entire stay is both not acceptable and very concerning. When I asked for some sort of compensation, I was offered $20. I don't know what I'm meant to do with that, the bathroom was unhygienic. The staff were polite enough, but I shouldn't need a photo to be believable, nor should I need to chase something like this up.