Name: Hyatt Regency Merida
Address: Calle 60 No 344 x 35, Zona Paseo Montejo, Mérida, Mérida Municipality, Yucatán, Mexico, Mérida, Yucatán, MX
Price range: $114–$554 per night
Rating: 8.63

What guests think

At Hyatt Regency Merida Hotel, travelers frequently praise the central, walkable location near Paseo Montejo and the consistently friendly staff, while opinions on room condition and overall upkeep vary noticeably across stays.

Many reviews highlight clean, comfortable beds and enjoyable breakfast options, with several guests also complimenting the Italian restaurant. Drawbacks raised repeatedly include dated decor, loud or hard‑to‑control air conditioning, thin walls and door slams, occasional elevator or plumbing issues, and humidity or musty odors. Facilities feedback is mixed too: pool and gym can feel limited or under‑staffed, parking access via stairs is inconvenient, and service consistency varies; several guests in early 2025 reported strike‑related disruptions. Expect a convenient base with warm service, but variable room condition and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show mixed feedback: the pool is pleasant but often described as small/shady and occasionally not well kept, while the gym is dated and limited. Parking access via stairs and understaffed pool bar/service were also noted.

Related guest reviews

8

Teresa

Jan 2, 2023

·

Stayed 1 night

Overall nice. Went to pool area, not enough chairs for guest. Bar area needed tidying up. Only one bar tender. Difficult to get food/drinks. Too many guest ratio to 1 bartender. Not enough chairs. Bar stools sank too much. Hotel was nice, but something intangible was missing. We had a nice time new years eve party. Staff was nice enough. Maybe not enough staff to handle guest. Waiting maybe just seemed off.

4

Josie

Jul 20, 2025

·

Stayed 3 nights

Very disappointed- not the normal Hyatt standards. Arrival and check in was not welcoming. Club Lounge not up to normal standard of others. 6-8pm was the only time there was some service. Often no tea/ coffee/milk available. Snacks scarce out of the ‘cocktail hour’. When we arrived we were told we should come back at 6, it was 5.45pm. We only wanted some water! The guy on the last night of our stay ( Friday) helping in the club lounge was superb- and thoughtful but he stood out. The poor area was sad, sparsely furnish. Often needed to ask for towels, rubbish and dead plants in flower beds.The pool on Friday was cloudy and had paper napkins and other debris in it.Dirty towels left around but staff not busy and often sat at the bar on phones. I could go on. It will put me off booking a Hyatt. For the same price, we definitely should have stayer somewhere else in wonderful Merida. I felt so let down. I did raise my concerns via the Hyatt app ( they said they would tell the hotel but nothing they could do), I also DM’d via Instagram and found a card and some chocolates in my room but honestly they were also really unpleasant- curry powder flavoured ‘truffle’?!?! It did not make us feel any better.

8

Gregory

Sep 26, 2025

·

Stayed 2 nights

Use the valet for your luggage unless you want to carry your bags up and down at least four normal flights of stairs on the way to the elevators. The food in the restaurant was rather bland. The breakfast is pricey at 500 pesos per person. Otherwise, the hotel is great, well-located, and staff is helpful. The standard room is a bit cramped.

10

Shari

Jun 9, 2025

·

Stayed 3 nights

This hotel was a great location near the main pedestrian street...but some distance 915-20 minutes to center by foot. It's a lovely, clean modern hotel, with a rooftop pool and bar. They could use a bit more shade around the pool area, though. Would be good to add some umbrellas there. Merida is really hot!! it was 101 degrees F every day we were there.

10

Gloria hilda

Feb 21, 2024

·

Stayed 4 nights

Access to the parking lot is only via stairs.

8

MIHAELA RUXANDRA

Mar 17, 2024

·

Stayed 4 nights

Para ser un Hyatt se les olvidó completamente que el gym es importante para muchos. Da pena ese gimnasio !! Un espacio muy pequeño y pobremente equipado.

Month	Average price
January	$139
February	$148
March	$124
April	$124
May	$130
June	$112
July	$109
August	$120
September	$128
October	$131
November	$166
December	$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $154	17 $148	18 $116	19 $119
20 $114	21 $114	22 $119	23 $119	24 $123	25 $119	26 $119
27 $119	28 $118	29 $119	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $125	3 $119
4 $120	5 $119	6 $119	7 $119	8 $120	9 $123	10 $123
11 $119	12 $119	13 $120	14 $159	15 $299	16 $554	17 $125
18 $120	19 $120	20 $119	21 $119	22 $119	23 $120	24 $120
25 $119	26 $120	27 $120	28 $120	29	30 $289	31 $463

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Monthly average prices

About this property

Location

Room options

Guest Room, Double Room

Room, 1 King Bed

Club Room, 1 King Bed

Club Room, 2 Double Beds

Room, 1 King Bed (High Floor)

Suite, 1 King Bed (Regency)

Room, 2 Double Beds (High Floor)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

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Optional extras

FAQs about Hyatt Regency Merida

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