Name: Les Suites Hotel Ottawa
Address: 130 Besserer Street, Byward Market - Parliament Hill, Ottawa, Canada, Ottawa, Ontario, CA
Price range: $105–$435 per night
Rating: 8.2

What guests think

At Les Suites Hotel Ottawa, travellers highlight very spacious, apartment‑style suites with kitchens and laundry, a central location by ByWard Market and Rideau Centre, and generally friendly staff, while recurring drawbacks include street and nightlife noise.

Many guests praise the size and convenience of modern renovated suites, but others report worn carpets, stale smoke or musty odors, and inconsistent housekeeping in classic units. Parking is often tight, paid, or confusing, elevators can be slow or briefly out of service, and the immediate area feels gritty with visible homelessness. Expect roomy suites and walkable convenience, with potential trade‑offs in noise and building age.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are practical: a small indoor pool (hot tub closed), a decent gym, and in‑suite laundry in many suites. Parking is paid, tight or sometimes full/confusing, and elevators can be slow or intermittently out of service.

Related guest reviews

6

Albert

Sep 2, 2025

·

Stayed 5 nights

Staff seems nice and helpful. Elevator is a big issue, it was easier to walk to the floor to access parking than waiting for the elevator, especially check out time. Parking space is limited and very tight.

4

Genevieve

Oct 8, 2025

·

Stayed 1 night

They advertise a hot tub on their website and the hot tub is now closed. One of the reasons I booked this hotel was for the hot tub. I had stayed there on two prior occasions and the hot tub was opened. When I got to the pool area the hot tub was no longer in use. The parking is horrible and traffic noise horrendous. Would not stay here again!

10

Melissa

Oct 22, 2025

·

Stayed 1 night

We booked a modern 2-bedroom and it was HUGE! Basically a two-bedroom apartment with good sized rooms, in-suite laundry and a walk-through closet and en suite for the ‘kids’ room, which had two queen beds. Tons of space, nicely updated. Large kitchen area and a separate living room area with a tv, and a second tv in kids room so they could watch their own show. Pool was decent and a nice courtyard as well.

10

Kathleen

Nov 12, 2025

·

Stayed 1 night

Really nice place, the parking was confusing bother times we went

8

Renee

Jul 4, 2025

·

Stayed 7 nights

The room was nice and clean. The shower could use an update. The main update that needs to be done is the pool. One the deck is very old and the pool is small. One of the elevators broke down and check out was frustrating.

4

David

Oct 27, 2025

·

Stayed 2 nights

The accommodations were clean and spacious. We had arrived really late and were able to check in without issue. I was told parking was going to be extra which they billed my card for at that moment and they informed me that they didn't have any parking passes which was fine so they buzzed me in. The gentleman said I would be able to get a parking pass the next day. Next day rolls around and I ask for a parking pass. I explained that they didn't have any parking passes when I checked in and that they buzzed me in. The lady who I spoke to said they should have only billed me if they had a parking pass to give. Well, that wasn't the case and here we are. She was very hesitant to provide the parking pass which she finally did but it didn't work when parking the car. I had to be buzzed in and when leaving it didn't work either. Again I had to be buzzed out. Upon coming back from an event the pass still didn't work. The gentleman I spoke to said she had activated the parking pass for the day we leave which he fixed but the damage had been done already. I suggest working on your SOP's when something like this happens. Very frustrating as one persons action could totally ruin your stay. Would I stay there again. No.

8

mark

Sep 1, 2025

·

Stayed 3 nights

Zero communication about the 30 dollar a day parking until arrival. Great spot wonderful staff! just feels a little underhanded the way an option/necessity like parking is omitted for price/value marketing strategies. All in all a great place, and I’m ok to pay for it, but transparency is important.

10

Janita

Sep 15, 2025

·

Stayed 4 nights

Beautiful place. Very friendly staff. Very clean. Super impressed with the gym and pool

4

Martin

Oct 14, 2025

·

Stayed 1 night

C'est la première fois que je séjourne a un Hôtel ou il 'y a pas de stationnement. Nous avons séjourné 1 nuit et le stationnement m'a coûté 66$ !!!!! Je trouve ça INACCEPTABLE.

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10

Brian

Oct 4, 2025

·

Stayed 2 nights

Second time staying here. Excellent front desk staff. EVERYONE of them. Large suites with completely outfitted kitchen. Great pool that opens early. Bus to Montreal is just around the corner. Easy walk to restaurants/pubs. Good internet. Tv in bedroom and living room. We enjoy the deck. Bed is hard. The chocolates and coffee/creamers a very nice touch. Room cleaned daily. Excellent stay!

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Cleanliness

Cleanliness feedback is mixed: many describe suites as very clean, but recurring issues include stained/dirty carpets, musty or smoke odors, and occasional missed housekeeping details.

Related guest reviews

2

Yiling

Oct 5, 2025

·

Stayed 2 nights

Carpet was extremely dirty in the room and the shower gels bottle are also dirty. It is right next to a drop in center so very unsafe

10

Gary

Jul 22, 2025

·

Stayed 3 nights

Convenient, very clean, roomy, great staff.

6

Nader

Sep 25, 2025

·

Stayed 3 nights

Excellent location, Walking distance to shopping, restaurants, etc. Our suite looked & felt old & beat up, noisy bed, old smelly carpet, toilet seat too small for an adult, sagging couch, in need of renovation! However, the sheets were clean, appliances worked well, staff were great!

6

Margaretha Theodora Maria

Aug 12, 2025

·

Stayed 1 night

The convenience of being close to the Rideau Centre and the Byward Market was great. Staff are kind and welcoming. The room had a strange damp cloth smell. We found an item left behind by a previous guest which suggested that there was little cleaning done. The floor was dirty as well.

6

James

Sep 1, 2025

·

Stayed 2 nights

The carpet in the first room was soaking wet and made the room smell really bad. We couldn’t sleep it smelt so bad. They did bring a fan, but because the hotel was full couldn’t move us. The second night we were moved and the room was fantastic.

10

Subhash

Nov 29, 2025

·

Stayed 2 nights

We had a very pleasant stay at Les Suites Hotel Ottawa. The room was spacious and very clean, with more kitchen amenities than we needed. The staff is very friendly and helpful. We absolutely loved the location and were able to walk pretty much everywhere. We will not hesitate to stay here again. Highly recommend.

10

Tara

Nov 23, 2025

·

Stayed 1 night

Clean and spacious room, only downfall wasn’t advised that you had to pay for parking. Overall very nice stay

10

shuai

Oct 14, 2025

·

Stayed 2 nights

Clean, roomy, location.

6

Bibi

Jun 17, 2025

·

Stayed 1 night

While the room was very spacious, it stank of old cigarette smoke and the carpet looks very old and dirty.

4

Jeannette

Oct 6, 2025

·

Stayed 4 nights

The room had a closed up unpleasant smell of dirty socks and stale. It was finally cleared to acceptable by turning on fans and opening windows. the carpet had several old stains. The suite has not been updated in years. windows were dirty.

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AI-generated summary based on recent guest reviews

Rooms

Suites are very spacious apartment‑style units with full kitchens (many with laundry), and the renovated Modern rooms earn strong praise. Classic suites can feel dated with thin windows and street/club noise; some report AC or Wi‑Fi issues and uncomfortable sofa beds.

Related guest reviews

10

GABRIEL

Sep 5, 2025

·

Stayed 2 nights

Large room with kitchen and living room and a separate bedroom. New looking and everything is in great condition.

4

John

Aug 30, 2025

·

Stayed 4 nights

There is an “alt rock” night club across the street which is insanely loud several nights a week. It made it incredibly hard to sleep several nights while we were there. I know not really the hotels fault but I’d wouldn’t stay there again because of it. We also had one of the traditional rooms which was clean but long overdue for a renovation.

10

Melissa

Oct 22, 2025

·

Stayed 1 night

We booked a modern 2-bedroom and it was HUGE! Basically a two-bedroom apartment with good sized rooms, in-suite laundry and a walk-through closet and en suite for the ‘kids’ room, which had two queen beds. Tons of space, nicely updated. Large kitchen area and a separate living room area with a tv, and a second tv in kids room so they could watch their own show. Pool was decent and a nice courtyard as well.

8

Danica

Sep 6, 2025

·

Stayed 3 nights

The Les Suites gives you the option of the renovated and non-renovated rooms. This time, I stayed in the non-renovated room and I wouldn't do it again. For the price difference, it's not worth it. While it's clean, it's shabby and the carpets probably have 30+ years of dust embedded in them. The only plus is that they appear to be on a lower floor and, ironically, there was less traffic noise than on a higher floor in the building. If you're sensitive to noise, ask them to place you on the courtyard side.

10

Kim

May 1, 2025

·

Stayed 1 night

The modern 1-bedroom king was above expectations. We were not expecting 2 full bathrooms and an office, in addition to the bedroom and kitchen/living room.

10

Dave

Oct 11, 2025

·

Stayed 1 night

Huge suite with kitchen and 2 bathrooms. Even had a laundry room and balcony. Would stay again for sure. Excellent central location as well.

8

Rebecca

Oct 14, 2025

·

Stayed 2 nights

Great location. Staff great. Clean. Main bed really comfortable. A few minor downsides: sofa bed very uncomfortable even for kids, water pressure low, dusty smell.

6

Ashley

Feb 3, 2026

·

Stayed 7 nights

Very friendly staff, however there needs to be some maintenance work done on the property. 2 of the 3 elevators were out of service during the stay, making wait times unpredictable. The internet was also sporadic and not reliable for business calls. The room was clean and the kitchen well stocked with everything needed to prepare small meals.

6

lawrence

Aug 10, 2025

·

Stayed 1 night

Outdated rooms and quite a smell. AC did not work well. Room never got below 24C.

10

Louis

Oct 11, 2025

·

Stayed 1 night

Excellent renovated suite! One thing to improve: better noise proof windows.

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Service

Service is frequently described as friendly, welcoming and helpful, with smooth check‑ins and staff resolving issues or offering upgrades. A minority cite communication or management problems around parking passes, room types/billing, or rude interactions.

Related guest reviews

10

Brooke

Nov 20, 2025

·

Stayed 2 nights

Very nice rooms and great location for seeing museums and other attractions in the area. Staff was very welcoming.

4

Cynthia

May 28, 2025

·

Stayed 1 night

Stayed here as a group of five for a quick stop in Ottawa. While the hotel is fairly well-located, I was very disappointed by the customer experience. Upon checking in, we were offered the opportunity to upgrade our room to a renovated suite for an additional but discounted fee. We declined the offer but upon reaching our room we noticed that the number of washrooms did not match what we had selected from Expedia. Only when we asked the front desk about the discrepancy, did they want to be "fully transparent" about the room configuration and that they only have a limited number of suites with two bathrooms and there were none left available for our stay. However, we could still upgrade for a fee to get a suite with two bathrooms. One bathroom to 5 adults was not what we had signed up for. We had to call the front desk to ensure there were enough sets of towels for everyone while the suite is said to sleep 6. All in all, we walked away feeling deceived and that another hotel might have cared more about our stay.

2

ASHWINI

Apr 29, 2025

·

Stayed 3 nights

I stayed at Les-Suites Hotel in downtown Ottawa for three nights, and my experience was extremely disappointing. Upon arrival, I was assigned a lower floor room. When I asked to move to a higher floor, the staff demanded an extra CAD 100 per night, even though no such charges or floor preferences were mentioned at the time of booking. Charging unexpected fees at check-in without prior disclosure is unethical. Worse, when I requested the bill to be split into two receipts — two nights for business and one night for personal use — a standard requirement for many corporate travelers, the hotel refused to assist. Shockingly, the manager himself was rude and dismissive, telling me I "should stay at a different hotel next time" rather than helping solve the issue. This level of unprofessionalism, especially coming from hotel management, is unacceptable. While the location is convenient, the service experience was the worst I have encountered, and I strongly advise business and leisure travelers to choose other accommodations where guests are treated with respect.

10

Kim

Nov 14, 2025

·

Stayed 1 night

Staff were so gracious in helping us at check in. I had forgotten my photo ID but they quickly determined a work around.

4

David

Oct 27, 2025

·

Stayed 2 nights

The accommodations were clean and spacious. We had arrived really late and were able to check in without issue. I was told parking was going to be extra which they billed my card for at that moment and they informed me that they didn't have any parking passes which was fine so they buzzed me in. The gentleman said I would be able to get a parking pass the next day. Next day rolls around and I ask for a parking pass. I explained that they didn't have any parking passes when I checked in and that they buzzed me in. The lady who I spoke to said they should have only billed me if they had a parking pass to give. Well, that wasn't the case and here we are. She was very hesitant to provide the parking pass which she finally did but it didn't work when parking the car. I had to be buzzed in and when leaving it didn't work either. Again I had to be buzzed out. Upon coming back from an event the pass still didn't work. The gentleman I spoke to said she had activated the parking pass for the day we leave which he fixed but the damage had been done already. I suggest working on your SOP's when something like this happens. Very frustrating as one persons action could totally ruin your stay. Would I stay there again. No.

10

Subhash

Nov 29, 2025

·

Stayed 2 nights

We had a very pleasant stay at Les Suites Hotel Ottawa. The room was spacious and very clean, with more kitchen amenities than we needed. The staff is very friendly and helpful. We absolutely loved the location and were able to walk pretty much everywhere. We will not hesitate to stay here again. Highly recommend.

10

Karen

Oct 15, 2025

·

Stayed 1 night

The hotel is in a great location, so easy to walk to everywhere. Bed was comfortable and I never heard street noise. The room was large. Front desk staff were so friendly and helpful. I would stay here again if I go back to Ottawa.

10

Cynthia

May 7, 2025

·

Stayed 1 night

Mix up on reservation not Les Suites fault and desk clerk Aiden went above and beyond to help. Stellar service and excellent customer care. The organization is lucky to have him

10

Shannon

Jul 24, 2025

·

Stayed 1 night

From the moment we entered we were welcomed by a registration staff who was very friendly, professional , informative and kind. We were checked in quickly even though we were a bit early for check in time. Parking was easy. We were upgrade to a modern suite which was spacious and clean. It had great amenities. All hotel staff we interacted with during our stay were wonderful. The hotel felt very safe and was very close to Byward Market, Rideau Centre, Parliament Buildings and many restaurants. We have stayed at this hotel a few times in the past and will definitely stay again.

10

Patricia

Sep 18, 2025

·

Stayed 1 night

From check in to check out the stay was amazing. The front desk staff were beyond fantastic. Inside and out the property was so clean and well looked after.

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Location

Excellent central base beside ByWard Market and Rideau Centre, walkable to Parliament and major sights. Several reviews warn of nighttime noise and a gritty feel with shelters and visible homelessness nearby.

Related guest reviews

10

Cynthia

Jul 28, 2025

·

Stayed 3 nights

Location is excellent. Suite was large, clean, quiet. Staff were polite, helpful, cheerful. Will stay again.

10

Margaret

Oct 9, 2025

·

Stayed 1 night

Great location. Easy walking to everything—shopping,museums, eateries etc.

10

James

Sep 16, 2025

·

Stayed 3 nights

A nice hotel and its proximity to Byward Market is nice. However the area didn't seem to be the safest.

8

John

Oct 19, 2025

·

Stayed 3 nights

The property was great! Around Rideau Street there was a lot of homeless people who had no where else to go except door fronts. People walking up and down the streets screaming. We didn’t like to venture too far from the hotel after dark. During the day was fine.

10

Cameron

Dec 8, 2025

·

Stayed 1 night

Good location adjacent to the Byward Market. Fully stocked room (plates, utensils, cooking utensils, dishwasher with detergent). Large comfortable suite with balcony.

10

Elizabeth

Aug 15, 2025

·

Stayed 3 nights

Newly renovated with all the amenities. Full kitchen and bath. Had a simply comfortable stay with no worries due to awesome customer service.

10

Annette

Jul 15, 2025

·

Stayed 2 nights

Perfect location to go to the market and shopping. Very close to everything you want to see!!!

8

Carolyn

Jul 28, 2025

·

Stayed 1 night

Beautiful hotel. Room was very clean and spacious! Although the location was very central and accessible to the downtown area, the neighbourhood was a bit run down, with several unhoused youths on the streets and it was incredibly noisy at night with loud cars, construction and several emergency vehicles, which made it difficult to sleep. But the actual room accommodation and the staff were excellent.

2

Justin

Oct 20, 2025

·

Stayed 3 nights

Very loud area. Unsafe, junkies walking around everywhere very rude stuff uncomfortable bed patio door did not close properly so I could hear everything on the streets.

8

TN

May 26, 2025

·

Stayed 2 nights

Excellent location. The hotel has their own parking (extra fee) but we can find a public parking nearby. Very friendly staffs. Spacious family two bedrooms. The garbage and recycle bins from previous guest (s) were not emptied. Detergents for laundry were not provided and the laundry machine was very noisy while in use.

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Dining

On‑site options are limited to a small cafe/bar and there is no room service. Many guests rely on the numerous restaurants in nearby ByWard Market.

Related guest reviews

8

Anita

Sep 10, 2025

·

Stayed 3 nights

Location was perfect. Easy to walk to all tourist attractions & restaurants. Hotel is older and could be updated. Rooms are huge, like a one bedroom apartment. With washer & dryer. Pool was great after a day out. Gym looked good. Nice courtyard. Coffee shop in hotel had good coffee. Bar across the street is quite noisy. We would stay again.

10

David

Oct 4, 2025

·

Stayed 4 nights

We stay at Les Suites every year for the Ottawa International Animation Festival and we love it there! The kitchen in the room is a great, plus and there are plenty of grocery stores and restaurants nearby (poutine and shawarma open late). Definitely recommend!

10

Maria

Jul 13, 2025

·

Stayed 1 night

Cafe downstairs was excellent. Pool was very nice and the water temp was perfect. Great location. My only problem was the AC tricky to cool down.

10

Elizabeth

Aug 15, 2025

·

Stayed 3 nights

Newly renovated with all the amenities. Full kitchen and bath. Had a simply comfortable stay with no worries due to awesome customer service.

10

Cheryl

Aug 17, 2025

·

Stayed 3 nights

We really enjoyed our stay at Les Suites Ottawa. The 2-bedroom suite worked great for our family, and not only did it include a full kitchen but there was a convenient casual restaurant in the lobby that served breakfast, lunch, dinner, and drinks. The hotel was well located, close to the Byward Market restaurants and shops and an easy walk to the Parliament buildings. Highly recommend!

10

Dianne

Sep 20, 2025

·

Stayed 2 nights

The location is excellent. Very close to all the major sites and close to transit. The suites were spacious and comfortable. The small cafe off the lobby had a variety of prepared and made to order items for breakfast and other meals. Would definitely come back again.

10

Manjinder

Aug 4, 2025

·

Stayed 1 night

If you like to walk instead of driving in downtown, this is an excellent location. Close to most of the attractions in the downtown, many dining and shopping locations.

10

Racquel

Aug 14, 2025

·

Stayed 3 nights

Great value for money, great service and cleaning team (sometimes long waits at the front desk though). Resto downstairs expensive and also long waiting times once food ordered.

10

Glendora

Oct 19, 2025

·

Stayed 7 nights

We really appreciated the location, so close to everything we wanted to do. The room was very comfortable. It is always nice to have the kitchen. There were plenty of grocery options close by.

6

Constance

Oct 22, 2025

·

Stayed 2 nights

Small restaurant on site. No room service.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$145
March	$149
April	$141
May	$186
June	$162
July	$138
August	$137
September	$142
October	$147
November	$138
December	$126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $158	2 $161	3 $163
4 $147	5 $280	6	7 $268	8 $120	9 $120	10 $147
11 $105	12 $123	13 $177	14 $181	15 $151	16 $152	17 $131
18 $116	19 $158	20	21	22 $232	23 $145	24 $126
25 $110	26 $208	27	28	29 $136	30 $108	31 $120

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $175	18 $142	19 $217
20 $136	21 $304	22	23	24 $309	25 $254	26 $435
27 $124	28 $171	29 $244	30 $206

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Modern | Family Two Bedroom Suite 2Bth

Modern | Two Bedroom Suite

Modern | One Bedroom King Suite

Modern | Family Two Bedroom Suite 1Bth

Modern | One Bedroom Queen Suite

Modern | Hotel Room

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Les Suites Hotel Ottawa

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Prices for upcoming dates