Costa Sur All Inclusive Resort

Rooms give excellent view of ocean was able to watch manta rays from balcony

The view was gorgeous, and the room size was great. Only one of the 3 sets of patio doors had working locks. The two “safes” in the room didn’t lock either. We ate once at the hotel and it was bad. I’ve been to Mexico 6+times and Every meal I’ve ever had in Mexico has been wonderful (from taco stand up to fine dining) so I was really surprised by this one experience. The tortilla soup was horrible. The ceviche was flavourless, the Guac was bad. It actually confused me. We debated and we wondered if maybe the kitchen was catering to “American senior citizen taste preferences” because there were a large number of them staying there. That would make sense. But it was truly disappointing and pricey too

Habitación descuidada con servicios incompletos, ya que te ofrecen cocineta en tu habitación la cual debería estar con refrigerador y microondas lo cuales no hubo se pidieron en recepción y no nos resolvieron.

El hotel en general y los servicios. No avisaron que están en remodelación, poco personal para atención. Iba en mi grupo una persona con necesidad de inyectarse insulina y debe estar en refrigeración y en la habitación no había frigobar cuando en las amenidades anuncian que sí hay. Su solución fue dejar el medicamento en recepción y ahí tenerla. Las habitaciones bastante malitas. Y la comida no es su fuerte.

The place has lots of potential, and lots of problems. Our only problems were no lock for the room safe (you have to wait until someone who has one checks out) and no frig. Other guests had no water, the bed room flooding if shower run, key card not letting them into the room, no bath towels. Often out of pool towels. Can't drink tap water. On check in, you are required to pay a large deposit which is applied to purchases (balance returned on check out). We were not told that when we made reservation. Rumor is that deposit is because hotel has trouble making payroll. Watch out for convenience store. Prices not marked and some are excessive. Supposedly floors 7 and 12 have been remodeled. Our room on 13th floor showed years of wear and tear, but housekeeping kept it clean. Food was surprisingly good. Management needs to put some money into the place (more safe locks, frigs, pool towels).