Is parking available at the property?

Parking is available at the property, with covered valet parking costing AUD 100 per day. There is also nearby parking available for AUD 60 per day, located approximately 1148 ft away. Please note that parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered for a fee of approximately AUD 44 for adults and AUD 16 for children. Breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

What are the standard check-in and check-out times?

Check-in time is from 3:00 PM, and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about accessible rooms and bathrooms are not provided.

What is the location of the property in relation to key landmarks?

The property is centrally located in Sydney, just steps from the State Theatre and Queen Victoria Building. It is approximately 0.4 miles from Strand Arcade and Pitt Street Mall, making it convenient for shopping and entertainment.

Does the property have a swimming pool?

Yes, the property features an outdoor heated pool. Pool access is available from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AUD 75 per night. Availability is subject to request and confirmation. Information about cribs is not provided.

Swissotel Sydney - Luxurious Stay in Sydney

Average nightly price at Swissotel Sydney by month, last 12 months (USD)
Month	Average price
January	US$223
February	US$340
March	US$292
April	US$208
May	US$220
June	US$201
July	US$191
August	US$270
September	US$241
October	US$272
November	US$318
December	US$295

What guests think

Across many reviews, Swissotel Sydney stands out for its unbeatable CBD location near shopping and transport, generally spacious, comfortable rooms, and many friendly staff interactions, but frustrations with elevator delays and periodic renovation disruption appear repeatedly.

Guests like the pool and bar areas, though the gym feels small and parking is expensive or off site. Breakfast earns praise for variety, but queues, average coffee and occasional cold items are mentioned. Cleanliness is usually good, yet several reports cite mould, missed replenishment and some serious lapses. Expect a convenient city base with strong location perks and some operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop pool and bar areas are popular, and some guests note the spa. Frequent elevator delays and renovation disruption recur, the gym feels small or limited, and parking is typically off site and expensive.

Related guest reviews

4

Henrik Sleimann

18 Jan 2026

·

Stayed 5 nights

A hotel that is really run down and now under renovation, where only 2 of 3 elevators was working leading to 10 minutes wait for elevators throughout the day. It was so bad, that hotel staff at peak hours guided guests to the staff elevators to minimize frustrations amongst the guests. When asking the reception for news on when the elevators would be operational again, it was repeatedly told the closed elevator would Be operation next day. We were there for 6 days and the 3rd elevator never worked and finally found a staff member, who admitted the renovation would take the better part of 2 years. In general terms, this is a tourist hotel and definitely not a business hotel. We called 5 times for laundry pickup only to be told to deliver it to the reception ourselves. The WiFi in the rooms worked sporadically at best and prevented the working from the room. When checking out and requesting 4 hrs late check out, it was rejected unless we paid extra despite being told there was plenty of open availability for the specific day. Difficult to see where the 4 star rating comes from.

6

Luisa Franziska

3 Jan 2026

·

Stayed 4 nights

Only two lifts working so long waiting for a lift. and it was a lot of time already full. Coffee in the moring was not good. they had a selfservice coffe machine for 5 starhotel i wish to be served the coffee in the morning or at least a good machine.

8

Dheeraj

15 Jul 2025

·

Stayed 3 nights

Very centrally located. Walking distance of max 1.5 to 2 km to all major attractions of Sydney. Very well kept hotel with spacious rooms. The only downside is that the parking of your car was chargeable. But that’s I believe is with every hotel in CBD area . Lot of eateries & Convenience stores were just a 5 min walk away. Tram stations were just below the hotel.

10

Christina

30 Mar 2025

·

Stayed 2 nights

Breakfast and rooms were great, pool was nice, but there were a lot of empty glasses and discarded towels. Location was great, we could walk everywhere. The gym was disappointing, as some of the cardio machines were not working.

10

Chow Siang

14 Jul 2025

·

Stayed 2 nights

Excellent location to explore the bustling Sydney CBD with tonnes of shopping and attractions at your doorstep. Major problem if you are driving, be prepared to pay an arm and a leg for parking. Public transport options are fantastic. Staff are polite but lack attentiveness and mostly cold. None stood out in particular for me. The pool had no one to facilitate towel changing and locker key distribution. Spa is non-existent / non-functional.

10

Elvira

26 Oct 2023

·

Stayed 1 night

Lifts very slow long waiting times

10

Alana

18 Jan 2025

·

Stayed 1 night

The property was in the perfect location, it had a beautiful reception area with a stunning bar. The room was amazing also. Only inconvenience was the parking at Wilson parking 300m down the road.

8

Amanda

8 Feb 2025

·

Stayed 2 nights

Great location. Spa is awesome. Nice outdoor pool. Wifi not great.

8

Michael Allan

24 Feb 2026

·

Stayed 8 nights

Stort og pænt værelse. Super god rengøring og fantastisk beliggenhed. En god pool og gode faciliteter i det hele taget. Grunden til at de ikke får 5 stjerner, er det kaos, som hersker hver dag ved elevatorerne. Ofte 10 minutters ventetid og stop ved alle etager på vej ned eller op, hvor der bare er varmt - virkelig ærgerlig oplevelse.

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6

Mirlin

3 Jan 2026

·

Stayed 3 nights

Great location. 2 sets of lift gets annoying to get to the room when they aren’t working

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Cleanliness

Many guests report clean or spotless rooms, but recurring issues include mould, stains or dust, inconsistent replenishment, and a few serious lapses such as soiled towels.

Related guest reviews

6

Jennifer

16 Apr 2024

·

Stayed 3 nights

Check in process was overly long. Rooms were not available until 2 hrs after 3pm check in. Location is great and the art deco style of hotel is beautiful. But the rooms were dusty and the fold out couch bed stained. Despite complaints it was still not appropriately cleaned.

6

Marisol

15 Mar 2025

·

Stayed 5 nights

The hotel is old, bathroom showers have black mold, it needs to be updated, but location is perfect

2

Vincent

7 May 2024

·

Stayed 1 night

I vomited when I started to dry myself after a shower with what should have been a clean towel and it had some else’s excrement marks on it…. Was wiping my face!… Never experienced such a revolting situation at any hotel I have stayed at anywhere in the world. Also, clearly a health safety issue. Disgusting and terrible experience!

2

Vincent

8 May 2024

·

Stayed 1 night

I was sick when I started to dry myself after a shower with what should have been a clean towel and it was soiled with human waste…. Was wiping my face!… Never experienced such a revolting situation at any hotel I have stayed at anywhere in the world. Also, clearly a health safety issue. Disgusting and terrible experience!

8

Miranda

6 Jul 2024

·

Stayed 6 nights

This property was very centrally located. The staff, especially, Phurba, were incredibly kind and helpful. The breakfast on site is well worth it. There was a very vast spread with fresh pastries, egg station, fresh juice, and lots of options. The breakfast was our kids most memorable part of the property. Unfortunately, the bathroom in the rooms were dated. Also the room could have been cleaner with stains on the sheets and couch.

4

Brendan

23 Nov 2025

·

Stayed 4 nights

Room was dirty and not cleaned well, dirty teaspoons in drawer, old chip or food behind coffee machine, dust in drawers, I complained to front desk and simply said will get house keeping to look at it. Later that day new teaspoons, still mouldy sticky stuff in drawers and the old bit of food still behind coffee machine.

10

Megan

13 Jul 2025

·

Stayed 2 nights

Great location and very clean

10

Kathryn

9 Feb 2025

·

Stayed 2 nights

Great location in central Sydney. We had a spacious corner room on the 13th floor, which was quiet with plenty of light. We did note some cleaning issues with mould in the tea cabinet drawers and bathroom shelves, but otherwise the room was clean, comfortable and well presented.

2

Vincent

7 May 2024

·

Stayed 1 night

I vomited when I started to dry myself after a shower with what should have been a clean towel and it had some else’s faeces marks on it…. Was wiping my face!… Never experienced such a revolting situation at any hotel I have stayed at anywhere in the world. Also, clearly a health safety issue. Disgusting and terrible experience!

10

Yanella

2 Jan 2025

·

Stayed 1 night

Central location. Large rooms. The cleanest hotel I’ve been in. Modern. I will stay again

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Rooms

Rooms are generally spacious, quiet and comfortable, with some modern touches. Downsides noted include dated bathrooms in places, limited views, occasional A/C or Wi‑Fi issues, and uncomfortable sofa beds or pillows.

Related guest reviews

10

Carol

24 Nov 2025

·

Stayed 1 night

Beautiful room with an awesome view. High end bathroom with full bath and separate shower. Awesome bed and pillows…so plush. Spacious room on the Executive Floor.

10

Xiaohan

7 Dec 2024

·

Stayed 4 nights

First of all, I love this hotel, especially the location of the hotel is very convenient for everyone. And all the staff members are very nice and professional, love them. But I didn't enjoy the view from my room. It felt have nothing outside the window. All I could see was the roofs of nearby small buildings, and taller ones blocked my view of the outside, like streets or anything interesting. I had no idea which appliance was making noise with whole night kept me awake.

8

Tracy Russell

9 Jun 2024

·

Stayed 7 nights

Everything was great! The sofa sleeper wasn't super comfortable, but it met our needs.

4

Henrik Sleimann

18 Jan 2026

·

Stayed 5 nights

A hotel that is really run down and now under renovation, where only 2 of 3 elevators was working leading to 10 minutes wait for elevators throughout the day. It was so bad, that hotel staff at peak hours guided guests to the staff elevators to minimize frustrations amongst the guests. When asking the reception for news on when the elevators would be operational again, it was repeatedly told the closed elevator would Be operation next day. We were there for 6 days and the 3rd elevator never worked and finally found a staff member, who admitted the renovation would take the better part of 2 years. In general terms, this is a tourist hotel and definitely not a business hotel. We called 5 times for laundry pickup only to be told to deliver it to the reception ourselves. The WiFi in the rooms worked sporadically at best and prevented the working from the room. When checking out and requesting 4 hrs late check out, it was rejected unless we paid extra despite being told there was plenty of open availability for the specific day. Difficult to see where the 4 star rating comes from.

10

Rosana

10 Feb 2025

·

Stayed 2 nights

The room was large as was the bathroom. There was a swimming pool.

4

Nicholas

21 Apr 2025

·

Stayed 1 night

Corner room faced the industrial rooftop next door. Was a low-floor room which is understandable, but charging top-rates for a premium facility that isn't premium isn't value-for-money

10

Loo Keong

8 Nov 2025

·

Stayed 5 nights

Excellent Location, Peaceful Stay Swissôtel Sydney was a fantastic base for exploring the city. The room was quiet and comfortable, despite being in the CBD. Grocery shopping was easy with Westfield just below, and there were great cafés nearby for breakfast. Transport was seamless—QVB is right across the street, and the Opera House is a short ride away. Highly recommended for convenience and calm in the heart of Sydney.

8

Hsien Li

29 Oct 2024

·

Stayed 8 nights

Great location but the rooms are a little old (particularly the bathrooms).

8

Harry

26 Mar 2024

·

Stayed 2 nights

Was good stay, central to all activities, only complaint air- conditioning noisy and cannot switch off

8

Melissa

21 Jun 2023

·

Stayed 3 nights

The hotel and the facilities were great. The beds were some of the worst I’ve ever slept in. Going home in pain.

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Service

Staff are frequently praised as friendly, helpful and accommodating. However, guests also report check-in queues and delays, inconsistent responsiveness, and occasional rude interactions.

Related guest reviews

6

Daniel

25 Sept 2024

·

Stayed 2 nights

Check in was terrible resulting in having to attend a formal meeting in casual attire and then missing a second meeting. Other than that, the hotel is nicer than the pictures online. Rooms are large and comfortable. Room service was quick and efficient. Overall a mixed experience. Not interested in a standard "we apologise and will do better next time response".

10

Louise

13 Jan 2025

·

Stayed 1 night

Check in was delayed which was frustrating but they gave us vouchers

4

Brian

9 Jun 2024

·

Stayed 1 night

This could have been an easy top rated review but for issues with their reception staff. I'm sure they have to deal with difficult customers all the time but other hotels seem to get it right more than swiss tried. We discovered a charge had been imposed after we had been told it would not be. Of course by then we had left Sydney and moved on to our next destination And when referring to individual guests, the word "missus" should never be used as a substitute for "Wife". This came across as disrespectful and passive aggressive in the manner it was used

10

Karen

5 Jul 2024

·

Stayed 2 nights

Fabulous stay in a central location. Easy access to the light rail and the train system. Hotel was fabulous although check in a little slow

6

Melinda

27 Apr 2024

·

Stayed 1 night

I can't say the staff were all super helpful. We arrived just after our check in time and the room wasn't ready, which wouldn't have been a huge issue if we hadn't planned on walking around the City before our event. They wouldn't initially take our luggage and we were made to wait. When we approached them again after 45mins they took our luggage and we could go out and wander. Shame they hadn't done that earlier. Otherwise the facilities and breakfast were good.

10

Nicole

10 Nov 2025

·

Stayed 1 night

Every interaction with every staff member was wonderful. They were always friendly, helpful and kind.

6

Tayla-Brooke

14 Nov 2024

·

Stayed 7 nights

When getting my facial, my therapist started vaping. Wildly unprofessional. The staff member who checked us in was rude and said multiple times “put money on your card” while he was the one in error. Have never been spoken down to so poorly. All other staff were great. But the two definitely ruined the holidays we were there for. The rest of the staff are the only reason I am giving more than one star.

10

Marty

27 Apr 2025

·

Stayed 2 nights

Excellent experience for our 2 night stay over Easter. Staff even gave my daughter a large plush bunny, which made her immensely happy!!

6

David

11 Mar 2024

·

Stayed 3 nights

Shocking check in experience. Staff member was unhelpful, and couldn’t grasp that we had booked 3 different rooms. Not a great start. Other than that, hotel is fine.

10

Paul

14 Sept 2025

·

Stayed 2 nights

Staff were top class from beginning to end. Wonderful place to stay.

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Location

Consistently praised central CBD location steps from QVB, Westfield and transport, making sightseeing and shopping easy. Parking and curbside drop-off can be challenging.

Related guest reviews

8

Annette

15 Nov 2025

·

Stayed 2 nights

Close to the shopping district and QVB

10

patricia

15 Sept 2024

·

Stayed 1 night

Excellent location for shopping

10

Donna

12 Apr 2024

·

Stayed 6 nights

This property located right near tram stop QVB Queen victoria building - that is a huge shopping area. This tram goes to circular quay and down to darking harbour, paddys markets so central. Centrepoint/sydney tower 3 minutes walk away and hyde park 5 minutes walking, along with the mall on george 1 block away

10

Joan

16 Jun 2025

·

Stayed 5 nights

The location in the centre of the Sydney CBD is the main drawcard. It is close to public transport.

10

Loo Keong

8 Nov 2025

·

Stayed 5 nights

Excellent Location, Peaceful Stay Swissôtel Sydney was a fantastic base for exploring the city. The room was quiet and comfortable, despite being in the CBD. Grocery shopping was easy with Westfield just below, and there were great cafés nearby for breakfast. Transport was seamless—QVB is right across the street, and the Opera House is a short ride away. Highly recommended for convenience and calm in the heart of Sydney.

10

Stephen

3 May 2025

·

Stayed 3 nights

First time to Australia (Sydney). Hotel is in the heart of the city close to all the famous and not so famous attractions. Train and LRT systems are excellent and cheap.

10

Allison

4 Mar 2023

·

Stayed 2 nights

Very central to the CBD. Light rail excellent to get around.

10

Helen

29 Oct 2025

·

Stayed 2 nights

Perfect location for spending a few days in Sydney

10

Samira Shawket

4 May 2025

·

Stayed 3 nights

Amazing hotel and location is perfect.

10

Anna

12 Jun 2025

·

Stayed 3 nights

Perfect location!

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Dining

Breakfast is widely liked for its selection and value, and the lounge can be a plus. Common negatives include queues, average coffee, some cold or repetitive items, and limited or slow bar or room service at times.

Related guest reviews

8

Tonia

9 Nov 2024

·

Stayed 4 nights

Perfect location to access shopping, dining and public transport options. Comfortable beds. In room tv with casting from device never worked, wifi not great. A compendium in room instead of trying to download from QR code would have been better for info about the hotel (understand this is likely to decrease printing etc but QR codes didn’t work easily and no info about what time breakfast etc was or phone numbers within the hotel like housekeeping). Pool was quite cold even on a hot 30deg day, ? Not heated. Breakfast buffet was quite bland and basic. Egg station with pre-cooked then re-heated poached eggs were cold and well over cooked. Ok if you like hard eggs I guess. Need these to be made to order if there is an egg station.Coffee station only, barista coffees extra charge.

8

Paul

31 May 2024

·

Stayed 3 nights

Very convenient location in the city centre . Easy walk to Darling Harbour, Circular Quay and train stations -Town Hall St.James . Light rail is also close by. Breakfast selection was good but could be changed a bit so we don’t get the same everyday.

10

Rajesh

8 Apr 2024

·

Stayed 1 night

Buffet breakfast was a let down for the queue and time taken to sit down

10

Bertha L

30 Dec 2024

·

Stayed 5 nights

We love this hotel. Great area for visitors and walking distance to most points of interest and very close to public transportation. Buffet Breakfast was very good and not expensive compared to prices in Australia.

6

Luisa Franziska

3 Jan 2026

·

Stayed 4 nights

Only two lifts working so long waiting for a lift. and it was a lot of time already full. Coffee in the moring was not good. they had a selfservice coffe machine for 5 starhotel i wish to be served the coffee in the morning or at least a good machine.

10

Monica

18 Jan 2026

·

Stayed 14 nights

Great breakfast options, and delicious baked goods.

10

Kylie

17 Aug 2024

·

Stayed 3 nights

The hotel location is super convenient annd this is the reason I stayed in this hotel again. Excellent Customer service but the bathroom looks dated! Tried the breakfast and it was not as good as another five star hotel. I would say the breakfast quality is 3 stars.

8

Michelle

9 Jul 2024

·

Stayed 3 nights

The staff were excellent, breakfast seating was a little chaotic, coffee very average. Cocktails were excellent. Room was comfortable, there was some inconsiderate guest who decide it was okay to smoke in their room, which made it very uncomfortable for everyone else, as the smoke filtered through everyone’s rooms and hallway.

10

jennifer

21 Apr 2025

·

Stayed 3 nights

Beautiful hotel at a reasonable price, located in downtown Sydney. Went with my three tweens and husband for vacation and it was wonderful. Worth paying extra for breakfast which is a bargain for a plethora of food to choose like chef baking omelette. Cool roof top pool, next to a mall and convenient to walk or take the Tram.

10

Tetsu

15 Mar 2025

·

Stayed 2 nights

Location was excellent. The buffet breakfast could be improved

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $272
8 $155	9 $254	10 $346	11 $252	12 $238	13 $209	14 $460
15 $176	16 $227	17 $334	18 $504	19 $314	20 $284	21 $240
22 $137	23 $191	24 $406	25 $397	26 $325	27 $270	28 $308
29 $172	30 $225

Su	Mo	Tu	We	Th	Fr	Sa
		1 $247	2 $296	3 $260	4 $266	5 $349
6 $271	7 $291	8 $421	9 $421	10 $479	11 $392	12
13	14 $159	15 $225	16 $184	17 $183	18 $227	19 $321
20 $158	21 $186	22 $209	23 $191	24 $137	25 $220	26 $279
27 $223	28 $281	29 $387	30 $490	31 $907

Swissotel Sydney

Prices for Swissotel Sydney

Monthly average prices

About this property

Location

Room options

Premier King Room, 1 King Bed

Swiss Advantage Room, Room, 1 King Bed

Twin Room, Multiple Beds (Swiss Select)

Premier Twin Room, 2 Double Beds

Executive Suite, 1 King Bed, Club

Signature Room, 1 King Bed, Balcony (Business , High Floor)

Swiss Advantage Room, Twin Room, 2 Double Beds

Swiss, Executive Twin Room, 2 Double Beds, Club

Room, 1 King Bed, Balcony, Corner

Signature Suite, 1 King Bed, Club (Skyline)

Executive Suite, 1 King Bed with Sofa Bed, Club (Living Room)

Signature Room, 1 King Bed, Club (High Floor)

Swiss, Executive Room, 1 King Bed, Club

Room, 1 King Bed, Corner

Guest reviews of Swissotel Sydney

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Swissotel Sydney

Considering this hotel for your Sydney trip?

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