Name: Hilton Sydney
Address: 488 George Street, Sydney, New South Wales, Australia, Sydney, New South Wales, AU
Price range: US$223–US$656 per night
Rating: 8.55

What guests think

Across recent reviews, Hilton Sydney earns strong marks for its central CBD location, friendly staff, and generally clean, comfortable rooms, while feedback also notes recurring issues with noise, check-in queues, TV/Wi‑Fi reliability, and some facility limitations.

Guests love being next to QVB and Town Hall with light rail and trains, making it easy to reach Circular Quay, Darling Harbour and city attractions. Facilities like the gym, pool and bars are appreciated, though several mention cold or limited pool hours, spa outages, a crowded executive lounge, and slow lifts. Experiences with dining range from excellent breakfasts to average meals or room service fees, and service is usually warm but can be slow or inconsistent at busy times. Expect a very convenient city stay with strong fundamentals and occasional hassles.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests like the well-equipped gym (via Fitness First), indoor pool, spa and lively bars, and find parking convenient. Recurring issues include pool or spa closures/cold water, limited weekend hours, a crowded relocated executive lounge, and slow lifts.

Related guest reviews

8

Johan

15 Apr 2025

·

Stayed 1 night

Check-in process was ridiculously long which was quite disappointing as we were headed to a wedding and was late. The stay itself was okay however we did have access to the executive lounge which wasn't the greatest. We ended up having breakfast downstairs. Not sure if I would get a room for lounge access in future

10

Thomas

5 Mar 2024

·

Stayed 1 night

5 start hotel with a very nice room and fantastic breakfast. Location is great. The only negative is the pool and spa which is actually operated by a local gym. The sauna and steam room and locker room were dirty. Nevertheless, overall the hotel is very good.

10

Daniel

22 Jun 2025

·

Stayed 2 nights

Great room. Very clean. excellent shower, towels, bathrobes, soaps etc. Staff are great.The only negative for us was arriving at 10pm on friday night and having nowhere quiet to have a drink. Both bars are obviously very popular night spots and were packed and very loud. Not what we were looking for.

10

Gwenola

7 Jan 2025

·

Stayed 2 nights

Très bien situé, chambre propre et literie très confortable. La salle de sport de l’hôtel est en fait une salle de sport ´first fitness ´ donc très complète

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8

TOMOKO

5 Jan 2025

·

Stayed 7 nights

お部屋は眺めもよく、とても快適でした。ライトレールの乗り場もホテルの目の前ですし、駅もすぐなので、どこに行くにも動きやすかったです。残念だったことは、36階のラウンジが改装かなにかで使えず、1階に簡易的なラウンジが準備されていたことです。席が少なく、外のスペースで過ごすこともありました。

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10

George

14 Jun 2025

·

Stayed 1 night

Very convenient as my conference was in the same property andvtgere was good parking in the basement - a major plus for Sydney CBD

10

Mi Kyung

23 Dec 2025

·

Stayed 1 night

We arrived early and was offered an executive tmriomin 36th floor at an extra charge. It was reasonable but what I wasn’t told was that it was an accessible bathroom. The shower floor was slippery and slthough the rails are placed just under the shower head, it was a bit ridky to gey out of the shower. I suggsted a rybber mat on the floor or a plastic shower chair in place for a better security. Breakfast at the executive lounge was excellent. I wantwd to use the swimming pool around 7:30am but found out that it opens at 9am on the weekend. It was too late an opening our to me. All in all,anovernight stay was pleasant.

8

George

17 Feb 2025

·

Stayed 2 nights

Obviously a top notch hotel in the city with great staff in a superb location however the in-room Wifi was really patchy at various times and the pool isn't open after 5.45pm on the weekends

6

EDMUND

25 Oct 2025

·

Stayed 1 night

Surprisingly noisy even tho on 32nd floor. Also, no coffee pods, no brekky tea (only green or camomile). Room comfy tho, good gym and pool.

10

Daniel

27 Jul 2025

·

Stayed 3 nights

Rooms are very nice!! King bed, very clean. If you want to play your own movies on the TV, it has a USB input. Pool & Spa is open from 6am-9pm, it is part of Fitness First which is in the basement, FREE as a guest of the hotel. The glasserie restaurant is not very good, better to go outside to other 5star restaurants. Buffet breakfast is very good. Overall worth a stay.

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Cleanliness

Overall cleanliness is praised in rooms and public areas. Some report missed servicing, dirty bathtubs or odors, hallway trays not collected, and occasional bathroom drainage problems.

Related guest reviews

2

David

10 Oct 2023

·

cleaner service didn’t service my room. Placed food outside of the door after using room service, they refused to pick up food. My entire level 23 seemed to have food scattered across doorways and the floor literally stunk.

2

priscilla

10 Feb 2023

·

Stayed 1 night

The shower was clogged and the water was over flowing. My partner took the drain out and there was hair that had clogged the shower. It was very disgusting and unhygienic, very not clean.

10

Sheradine

19 Jan 2026

·

Stayed 1 night

Everything was just how you expected a 5 star to be Bright clean spacious comfortable bed

4

HIROKO

11 Mar 2025

·

Stayed 2 nights

バスタブがザラザラで、白いタオルで拭いたら黒い汚れが付きました。コーヒーカプセルの補充もされていなくてフロントにお願いをして補充してもらいました。クラブアクセス付きで予約をしましたが、17時からのカクテルタイムに17時20分に行ったら、すでに満席で入室できませんでした。朝食はレストランに行きましたが、コーヒーは有料5ドルです。クラブラウンジだとコーヒーマシーンがあり無料なのでクラブラウンジをお勧めします。

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10

David

20 Feb 2026

·

Stayed 2 nights

This was a lovely,clean hotel with spacious rooms. The location was perfect for seeing the sights of Sydney

10

Mark

18 Apr 2025

·

Stayed 4 nights

Thoroughly enjoyed our stay. Hotel was clean and well presented and staff were friendly and helpful.

8

Matthew David Monckton

27 Oct 2025

·

Stayed 5 nights

Nice hotel, I would have scored higher but the cleaners missed servicing our room a number of days

10

Blair Allen

28 Nov 2025

·

Stayed 5 nights

Very clean. Excellent staff particularly Devi at check in

2

Aki

2 May 2025

·

Stayed 3 nights

When I arrived for pre check-in, I was told I would be contacted once my room was ready — but I never received any update. This lack of communication was the first of several issues that negatively affected my stay. Upon entering the room, I noticed a strong, unpleasant odor in the shower area — similar to cat urine — which made the space very uncomfortable to use. Additionally, there was a noticeable gap between the shower door and the floor, which caused water to flood the bathroom during use. I had to use several towels to clean up the water. I called the guest services multiple times requesting additional towels, and each time I was told they would be brought shortly. However, after waiting over an hour and receiving nothing, we were delayed in leaving as planned, which ultimately ruined our day. I expected a much higher level of cleanliness, responsiveness, and overall service. This experience fell far short of what I believe a 5-star hotel aims to provide.

10

Charles

7 Apr 2025

·

Stayed 1 night

Very clean

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Rooms

Rooms are generally comfortable, with blackout blinds and some good views, but many find certain rooms small and some beds unsupportive. Frequent drawbacks include lift or construction noise, AC control issues, window coverings during maintenance, and inconsistent TV/Wi‑Fi or lack of streaming.

Related guest reviews

6

Marija

3 Apr 2025

·

Stayed 2 nights

Awful sounds from the lift shaft (lift movements) that can be quite disturbing even in the room that is a bit further from the lift. This is a deal breaker!

6

Christopher

16 May 2025

·

Stayed 1 night

Very firm uncomfortable bed, I could hear street noise from the room,

8

Alex

13 Jan 2024

·

Stayed 1 night

Room is small but comfortable, perfect for one or two person. This hotel is ideal for short stay in the middle of the city, close to transport and shops.

8

Allan

18 Feb 2025

·

Stayed 2 nights

TV reception in room was very bad, with the sound and picture dropping out during the program. Otherwise, we enjoyed out stay. Good hot water and strong pressure in the shower.

8

Jeremy

8 Jun 2025

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Stayed 2 nights

Rooms are nice, lots of noise from the street in the room. The lifts were a joke not sure if they were all running. Literally had to wait in a cue for them and when you got one you were jammed in. Won’t stay again

8

Pally

27 Apr 2025

·

Stayed 1 night

Centrally located. Rooms are a bit tight/pokey. Breakfast was better than average and it was very reasonably priced.

8

Gregory

3 Nov 2025

·

Stayed 2 nights

Room was very clean. Check in and out was quick and easy. The only down side was being woken to ther sound of a jack hammer reverberating through the building .. not sure if it was coming from inside or outside the building however it was loud enough that it felt like it was in the next room !!

6

KAORU

29 Nov 2025

·

Stayed 2 nights

スタッフは親切でした。部屋の外な工事中なのか、窓から外が見えないようになっていたのは残念でした。そとのふ朝から暗い部屋にで

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8

collins

1 Jun 2025

·

Stayed 3 nights

Really nice place to stay. I’d visit again. Unfortunately the television has no way to connect to other streaming services like Netflix or Disney etc.

8

Colin

15 Dec 2024

·

Stayed 2 nights

Weekend getaway Hotel great location and room comfortable Only issue was air-conditioning couldn't get temperature to anything below 24 which made sleeping a little uncomfortable as room a bit stuffy at night

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Service

Staff are widely described as friendly and helpful, with standout assistance and attentive teams. However, recurring complaints cite long or difficult check-ins, miscommunication or billing errors, slow responses, and occasional rudeness in the restaurant or at the desk.

Related guest reviews

8

cynthia

14 Jul 2025

·

Stayed 6 nights

Dugug, the waitress at Glass Brasserie is rude and racist. She forced me to sit at a table that’s not clean and told me off for moving to another cleaner table, without her permission. All I wanted is a clean table, she is obviously just lazy to clean the tables, and bullying a guest by talking down to me and instructing her as if I am a child. The management should just remove her from her job since she is not keen to clean table and provide basic customer service in a 5 star hotel. Her manager, Anna is excellent with recovery. I felt better although the original experience with Drugug is horrible. Jeffery is the restaurant manager he is kind and considerate. Thumbs up. He went an extra mile with simple gesture that makes a difference to the guest’s stay.

4

Lance

2 Jan 2023

·

Stayed 4 nights

We arrived at the Hilton early after an early flight, about 10am. The staff took care of our bagage well when we arrived. We returned at 2pm to see if there was a possibility of checking on early. We were told the room wasn\'t ready. I ask for an estimate time of availability and was told in "no uncertain terms" that guaranteed check in time was 3pm. The tone was poor and the person cklearly under pressure. We left and went for a walk, returning at 3pm to be told the room wasnt ready. Now I understand they were busy but at a room rate between 800 and 900 per night I expected far better. The staff were about to ask me to return later but I repeated what I was told earlier and the staff member then went and discussed it with a supervisor. There were other issues as well during our stay. I travel to Sydney very 3-4 weeks and it is very unlikely I will stay there again.

10

Glenn

7 Jan 2026

·

Stayed 1 night

Room perfect, Jiwoo at reception amazing and Amelia helped me with bag drop off earlier in the day. Five stars staffing

10

Todd

17 Sept 2025

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Stayed 3 nights

The staff upon arrival right through to departure were exceptional! Room was amazing with a massive bath/spa and bed extremely comfortable. It is located in a prime location right opposite the Queen Victoria building and close to Darling Harbour. We used the valet parking and they were super quick with getting us our vehicle when required. Will definitely be staying there again!

10

Annie

30 Oct 2025

·

Stayed 2 nights

All staff were amazing, they couldn’t do enough for us. It was such a pleasure to stay here and the location is perfect.

6

Sa

27 Dec 2023

·

Stayed 3 nights

Although the overall service and the quality of the hotel was good, there were certainly a few incidents where we have been let down. The most ridiculous of them all was that on our third night of stay, the hotel decided to deduct $1,500 from my bank account, noting this was before check-out. Upon consulting with the receptionist whose reaction, she said and I quote, ‘oh that’s strange. But it’s still pending and once you have checked out, the funds will be returned to you’. The lack of professionalism and customer care the way this was handled amazed me! The attitude was more like ‘well, too bad, I didn’t do this, and you will get your money back anyway, lady, what else do you want?!’ What frustrates me is that my money has been taken without an explanation while I am still a staying guest! Shocking! FYI - I have not received a cent to date! Due to limited word count, I am only going to raise one other matter with a male receptionist regarding arranging the breakfast for the next day. Upon checking in, we have been advised to prebook the breakfast at reception for better rates. The male receptionist insisted on explaining that better rates only apply upon arrival and that they don’t take reservations for breakfast. Noting that we had arranged the breakfast this way for the previous 2 days without any issues. When I saw the same lady who helped us the day before, the male receptionist said and I quote ‘you will get the same information from her!’. Well, obviously not!

4

Linda

10 Aug 2025

·

Stayed 1 night

Service was nowhere near what it used to be , slow , and uninterested team and confusing check and payment process

10

Daniel

17 Jan 2026

·

Stayed 2 nights

Everything is just right! Staff are excellent and ever present without being intrusive. Location is the best. Will be back!

4

Michelle

14 Jul 2025

·

Stayed 1 night

Spent a lot of time waiting, purchased the special deal incl. Early Check In and late check out. Arrived about 12pm, waited in a long line only to find out no room available until 3pm (I’m not sure why they’d advertise the special deal). They happily took the deposit of $50, but no room key issued. This meant I had to come back at 3pm, waited in another long line to get a room key. Terrible service for guests. Waited for lifts which were very slow despite there being 6 lifts. Rooms have great amenities, toiletries incl. toothbrush, tv in shower. No mini bar, everything must be delivered to room. Room service ordered has $7 tray charge. Great location though. Not sure I’d stay again at the rate you pay. I would expect a much better guest service

10

Charles

31 Oct 2023

·

Stayed 2 nights

We had a medical emergency, and the staff could not have been more helpful or professional

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Location

Hilton Sydney sits in the heart of the CBD beside QVB and Town Hall, with light rail and trains at the door and easy walks to Circular Quay and Darling Harbour. Great for shopping, dining and theatres.

Related guest reviews

10

Heather

25 Aug 2025

·

Stayed 4 nights

The location of the hotel was brilliant. It was pouring with rain when we were in Sydney so the QVB train outside was brilliant and took you right it circular quay for the opera house. It is also walking distance to darling harbour. The concierge were helpful in giving directions. The hotel was really clean and had a nice cafe on the ground floor. The room was comfy and clean with good facilities (shower cap, tea/ coffee, safe) and was cleaned daily. We would definitely recommend the Hilton to stay at. We didn’t use the pool as we were out and about, but we did have a drink in the Marble Bar to listen to come music - the decor was amazing!

10

Wai Yee

19 Nov 2025

·

Stayed 1 night

Great location

10

David

20 Feb 2026

·

Stayed 2 nights

This was a lovely,clean hotel with spacious rooms. The location was perfect for seeing the sights of Sydney

10

Russell Wayne

26 Oct 2025

·

Stayed 8 nights

Great location in Sydney’s Central Business District.

10

Andrew Di

17 Feb 2025

·

Stayed 1 night

Our room in Hilton Sydney was lovely and quiet, with excellent black out blinds, and the bed was so comfortable. It was perfectly located for us; there's a light rail stop right out front, short ride to Circular Quay, The Rocks and China Town. Lots of bars and restaurants within a short walk. We'll be back

10

ANNETTE

23 Feb 2026

·

Stayed 2 nights

Location, cleanliness and amenities. Always great value.

10

Matteo

16 Jun 2025

·

Stayed 3 nights

Strategic position. From Hilton could be reach by walk all main attraction in CBD.

8

Anshu Chandra

21 Jul 2024

·

Stayed 5 nights

Great location with Light rail stop right in front of the property & Town Hall train station in short walking dustance. Easy access to Westfield shopping mall. Right opposite the magestic Queen Victoria building.

10

JUNG SUB

27 Nov 2023

·

Stayed 6 nights

Best location in Sydney

10

Selena

6 May 2025

·

Stayed 2 nights

Excellent central location close to shops, restaurants, train, bus etc

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Dining

Breakfast is often praised for variety and quality, and many enjoy the Glass Brasserie, Marble Bar and lobby cafe. Others report average or inconsistent food, lukewarm room service with extra fees, occasional closures, and a crowded, underwhelming executive lounge.

Related guest reviews

10

Michael

23 Jul 2024

·

Stayed 2 nights

Glass brasserie was excellent.

8

Steven

24 Oct 2025

·

Stayed 1 night

Very ordinary breakfast. Not up to expectations.

8

Daniela

6 Apr 2024

·

Stayed 4 nights

The Hilton is a central, convenient and accessible to all of Sydney's major drawcards. A smooth operator. I loved the breakfast buffet which was great value, and the staff were always warm and attentive. I was disappointed with my television which had a problem with its reception/sound/connection. I reported this the first day and the attendant at reception said it would be fixed but it wasn't, so my viewing of morning and evening news was interrupted by poor quality viewing.

10

Debra

4 Aug 2025

·

Stayed 2 nights

Staff very warm, friendly, helpful. Room very comfortable. Temperature in room stayed stable. Glass restaurant was wonderful for breakfast and a dinner. We enjoyed our stay.

10

Koogen

15 Apr 2023

·

Stayed 3 nights

Fantastic stay . Restaurants was great. Shopping was great. Marble bar and Zeta cocktails were great. The room was great. It was a great stay.

10

Daniel

27 Jul 2025

·

Stayed 3 nights

Rooms are very nice!! King bed, very clean. If you want to play your own movies on the TV, it has a USB input. Pool & Spa is open from 6am-9pm, it is part of Fitness First which is in the basement, FREE as a guest of the hotel. The glasserie restaurant is not very good, better to go outside to other 5star restaurants. Buffet breakfast is very good. Overall worth a stay.

10

Jacqueline

13 Oct 2025

·

Stayed 1 night

Comfortable bed, clean generous room. A great breakfast choice too.

4

Michelle

14 Jul 2025

·

Stayed 1 night

Spent a lot of time waiting, purchased the special deal incl. Early Check In and late check out. Arrived about 12pm, waited in a long line only to find out no room available until 3pm (I’m not sure why they’d advertise the special deal). They happily took the deposit of $50, but no room key issued. This meant I had to come back at 3pm, waited in another long line to get a room key. Terrible service for guests. Waited for lifts which were very slow despite there being 6 lifts. Rooms have great amenities, toiletries incl. toothbrush, tv in shower. No mini bar, everything must be delivered to room. Room service ordered has $7 tray charge. Great location though. Not sure I’d stay again at the rate you pay. I would expect a much better guest service

10

Jennie

13 Nov 2025

·

Stayed 3 nights

The room was great for me, with walk in shower that made life easy. Breakfast was very enjoyable

8

Linda

29 Dec 2024

·

Stayed 3 nights

This was our Second stay at the Hilton and this time was very disappointing we booked an Executive Room with access to the lounge, since our first visit in July 2024 they had relocated the lounge to level 1 the new lounge is terrible it is smaller and more like food court area in a shopping center than a comfortable place to relax, it is very noisy we would sit ouside the room on some overflow tables, at the busy time they were turning people away as there were not tables for them, if they are selling rooms with access to the lounge then it should be big enough to accommodate all the guests I also dont like that children are allowed in the lounge, the ones we encountered were not well behaved and not controlled by the parents just allowed the run around drop food on the floor and be noisy. There were people complaining to the staff including myself but they just nodded and said there was nothing they could do about it ,dont think we will be going back

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Month	Average price
January	US$240
February	US$391
March	US$314
April	US$233
May	US$244
June	US$240
July	US$233
August	US$323
September	US$228
October	US$278
November	US$367
December	US$305

Su	Mo	Tu	We	Th	Fr	Sa
				1 $323	2 $412	3 $544
4 $393	5 $256	6 $323	7 $339	8 $328	9 $320	10 $320
11 $223	12 $302	13 $452	14 $458	15 $373	16 $439	17 $452
18 $236	19 $334	20 $432	21 $458	22 $656	23 $328	24 $348
25 $262	26 $373	27 $458	28 $459	29 $353	30 $366	31 $498

Hilton Sydney

Prices for Hilton Sydney

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Master Suite, Executive )

Room, 1 King Bed, Corner

Junior Suite

Family Room, Multiple Beds, Connecting Rooms

Executive Room, 1 King Bed, Executive

Deluxe Room, 1 King Bed

Suite (Ambassador)

Room, 1 King Bed (Guest)

Suite (City)

Deluxe Twin Room

Room, 2 Twin Beds (Guest)

Executive Room, 2 Twin Beds, Executive Lounge Acess

Deluxe Room, 1 King Bed, Corner

Executive Suite

Room, 1 King Bed

Guest reviews of Hilton Sydney

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Sydney

Considering this hotel for your Sydney trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $245	22 $433	23 $327	24 $230	25 $295	26 $408
27 $223	28 $243	29 $327	30 $308