Name: Novotel Sydney Parramatta
Address: 350 Church Street, Parramatta, Sydney, New South Wales, Australia, Sydney, New South Wales, AU
Price range: US$118–US$304 per night
Rating: 7.57

What guests think

At Novotel Sydney Parramatta, travellers praise the handy location near restaurants, transport and CommBank Stadium, and many find the beds comfortable, but reviews repeatedly mention dated rooms and bathrooms, noise transfer, and difficulties controlling loud air conditioning.

Cleanliness and maintenance are mixed, with several reports of mould, leaking or worn fixtures, blocked sinks and occasional housekeeping lapses. Facilities draw varied feedback: the pool and spa are often closed or dirty, parking is limited and paid, and the bar can close early, while the small gym is serviceable. Staff are frequently described as friendly and helpful, but breakfast and dining quality and staffing are inconsistent; expect a convenient base with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and spa issues appear in several reviews, including closures, dirtiness or items out of order, while the small gym is usable. Parking is limited and paid, and the bar area or hours receive occasional criticism.

Related guest reviews

8

Lance

25 Jan 2025

·

Stayed 4 nights

The overall experience here was great. Good facilities and amenities. The breakfast was great with a good selection to choose from. A small gym but functional and pool to use. In the room it was spacious and well presented. Only concern I had was one staff member was a bit rude and brief when dealing with them. All other staff were fantastic and helpful. I would stay again.

6

Yolanda

2 May 2024

·

Stayed 1 night

Pool was closed

10

Gemma

12 Feb 2024

·

Stayed 2 nights

Great accommodation friendly staff great gym and pool area.

6

Darren

25 Apr 2023

·

Stayed 1 night

Elevator floor was very dirty - not a good first impression. Parkin should be included - $35 ??

8

Katrina

25 Feb 2025

·

Stayed 1 night

Staff were very accommodating. I requested an early check in and this was met. Only downside of my stay is the facilities at the hotel. Pool was dirty, spa not working and generally, the hotel was run down and in need of repairs.

8

Timothy

9 May 2023

·

Stayed 1 night

A pleasant stay, and a very excellent breakfast. It was a bit disappointing that the bar closed quite early. The parking is also limited and costs extra. The room doors banged very loudly as other guests entered their rooms and this interrupted our sleep. If they are unable to install quieter doors, they could put reminder signs so that people consider other guests.

6

Scott

14 Jan 2025

·

Stayed 1 night

Best thing is the location, pool needs renovations and spa is not working...hotel quite old,service and buffet is just average....an information book in room would be good being that staff give you no info at all.

4

Kranti

10 May 2023

·

Stayed 1 night

There is no parking. We had to pay for parking. Novotel has a good name all over the world , don’t expect that there would be paid parking in their premises and we have paid $299 for a room.

6

Timothy

15 Dec 2024

·

Stayed 1 night

An old outdated building in a good location with staff who are trying their best. I have stayed at two Novotel hotels in Sydney in the past 12 months and both have been disappointing in similar ways. The rooms at this hotel were boring and old. Bathrooms very small. We tried the pool and it looked like it hadn’t been cleaned in weeks. Only positives were the beds were comfy and it was in a good location close to the main dining area in Parramatta. Will look at a different option the next time I stay in this area.

4

Bliss

16 Feb 2025

·

Stayed 1 night

Our door to the bathroom wouldnt close. The shower floods outside of the bath and on to the floor near the toilet. The air-conditioning works better outside of the room then inside. The pool is so dated and has pieces falling off and the spa is out of order. Places well for dining options and the football stadium but very much in need of an upgrade

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Cleanliness

Cleanliness and maintenance are inconsistent: multiple guests report mouldy or tired bathrooms, blocked or leaking fixtures, dust, and missed housekeeping or replenishment, though others found rooms clean. There is one report of bed bugs.

Related guest reviews

6

Jeremy

17 Mar 2024

·

Stayed 1 night

The beds still had hair and crumbs in the sheets as if not changed just remade. Bathrooms are run down

2

Tammie

13 Apr 2025

·

Stayed 3 nights

I booked this hotel thinking it was Novotel and having stayed many times at Novotel hotels, I expected a clean and nice hotel room. Unfortunately what we got was a room that was surface cleaned, the bathroom was disgusting, the shower was dirty, the light switches had black dirt and grease so deeply embedded in the switches it was just gross. After flying back into Sydney from Hawaii on Friday, I booked this hotel for my husband and sons as they were coming to pick me up and we had a family birthday that night and were heading back to qld the folllowing day. On arriving to the hotel on Friday I was so disgusted that I refused to stay in such filth so we check out a night early and ended up driving back to qld that night. The room had a view of a green pool and unkept back area. The staff at reception didn’t seem interested in our reasoning for leaving when we checked out at 5pm that night. We paid just under 1000 for 3 nights at this hotel and it was absolutely disgusting. Novatel has definitely let their standards drop here. I will be definitely reconsidering staying at any Novotel anywhere in the world in future. I would absolutely not recommend this hotel.

8

Yuemei

2 Mar 2023

·

Stayed 5 nights

(1) The carpet looks grungy and ready to be replaced. (2) Our room was not cleaned on March 1 even though we put the flag out for room cleaning when we left the hotel room at 10 AM. We did not return to our room until 8:30 that evening. (3) we ran out of wash/body gel on 2/27.

6

Vasti

11 Jul 2024

·

Stayed 1 night

Easy check in and friendly staff. Great breakfast options. Unfortunately bed bugs!

2

amanjot

6 Feb 2026

·

Stayed 2 nights

No information about swimming pool not operational. Blocked sink. No lighting in room only lamp

4

Alison

17 Jun 2024

·

Stayed 1 night

Mouldy shower Cobwebs on the windows Cleaners cleaned the room next to me at 4z30am!

4

Kheminda

27 Dec 2023

·

Stayed 2 nights

Check-in was not smooth, the fob did not work and I had to come down again to get access to the room. Another guest told me they had the same experience. Room service interrupted my sleep. Room was cramped and poor quality, the shower gel in the shower was empty and not re filled. The towels smelled like Asian food, didn’t use them, they were not fresh. Room was dusty. Overall, poor quality for the price. Unexpected.

4

Daisy

2 Jan 2025

·

Stayed 7 nights

1) Poor service ( rubbish was left on the floor after cleaning ; shampoo and liquid soap not refilled) 2) Old and worn-out facilities ( the phone in the room is not connected and there is no way to communicate with the front desk staff unless you really walk to the front desk ; no bedside reading lamps; poor lighting ) 3) But the location and environment outside are excellent ! What a pity!

8

Martin

8 Nov 2025

·

Stayed 2 nights

Staff excellent, Room ok, odd Aircon blasted hot air into the room for 30 mins at 8am. Bathroom not good, chipped sink rim, lot's of mould in the shower, cleaning product residue in all corner's of the bathroom, lot's of flaking paint, so not world class. Trip hazard on entering the bathroom.

10

Eunike

21 Jul 2025

·

Stayed 1 night

Only have 1 towel in 2 rooms. Need more towels in each rooms. The sink was blocked so we wouldn't use it.

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Rooms

Beds are comfortable and some rooms are spacious, but many feel dated, with small bathrooms (often shower over bath), dim lighting and noticeable noise from neighbours or corridors. Several guests struggled with loud, centrally controlled air conditioning.

Related guest reviews

6

steve

9 Jun 2025

·

Stayed 1 night

Good location. Reasonably comfortable room. Air conditioning was ferocious, and not able to turn up/down or off. Couldn't find internet details, and phone in the room didn't work so couldn't phone down to ask.

2

Al

1 Dec 2024

·

Stayed 2 nights

Air conditioning sounded like a airplane idling all night, no way to turn it off

6

Emmanuel

20 Aug 2025

·

Stayed 1 night

I stayed at this hotel recently and while the room itself was clean and comfortable, I was very frustrated that I couldn’t control my own air conditioning. The system seemed locked, and despite trying to adjust it, the temperature stayed the same. For me, having control over the room climate is an important part of comfort when staying in a hotel, and not being able to do so made the stay less enjoyable. On the positive side, staff were polite and the facilities were otherwise fine, but I would strongly recommend the hotel allow guests to adjust their own room temperature—it makes a big difference.

8

Emily

18 May 2025

·

Stayed 1 night

The accommodation was clean, tidy, and comfortable, with a great bed. The only drawback was the shower, which felt a bit cramped - my partner's head touched the ceiling, and mine was close too. Otherwise, a pleasant stay!

4

Trevor

24 Nov 2024

·

Stayed 1 night

This old girl has seen better days. Staff were lovey and the bed was comfortable. That’s about the only positives I have. The air conditioner didn’t get cooler than 25 and the tv (not a smart tv) had free to air tv reception issues. Very loud inside and out with the door seemingly made of paper. All the doors slam in the hotel which was great for an early wake up from our neighbours. For the price we paid for a night, we feel cheated! Won’t stay here again.

4

Bianca

31 Aug 2025

·

Stayed 1 night

Room was old and tiny. Bathroom appeared unclean and stained, outdated with shower above bath. Not enough pillows. Minimal lighting. Noisy. Buffet breakfast food was awful. Not fresh, overcooked, food Not topped up, fruit was soggy. Would not stay here again. $450 for 1 night including parking. Not even worth half that amount. Disappointing to say the least.

4

Michael

19 May 2025

·

Stayed 1 night

Shower to small. Step into bath,no good for older people

4

Warren

28 Sept 2025

·

Stayed 2 nights

Shower leaked on the floor every time you had a shower it seemed that the screen had broken away from the bathtub. View was horrible with Jason to an old building next door. Neighbours was very noisy next door we could hear every word that wa spoken, would not stay again

8

Annie

7 Apr 2025

·

Stayed 1 night

Our stay was for one night only and we both had the best sleep for ages in the king sized bed, The room was very clean, a small lounge was provided plus two comfortable chairs. The bathroom was a tad dated, but it did have a bath which is not usually found in this type of accommodation. Our room had no street noise, the staff were friendly and there was plenty of easily accessible parking. Dining options/breakfast looked great. We’d stay here again.

8

Mitch

28 Jan 2026

·

Stayed 13 nights

Staff members are nice. Room is clean but a little dimmer than I expected. Good time staying at the hotel. Great breakfast buffet. The only complain is the noise from next door (both side) is very audible. I can totally hear someone talking over phone at 11pm while trying to sleep.

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Service

Many guests found the team friendly, helpful and accommodating. However, some report understaffing or lapses such as unmet requests and occasional inadvertent room entries.

Related guest reviews

10

Peter

12 Jun 2025

·

Stayed 1 night

The staff - especially at front desk, have been the absolute best to deal with, Very polite and clearly communicated really well, when there was an issue with one of my 7 rooms, they explained thoroughly, I was offered an upgrade and they found a solution. My group were extremely happy, I have extended an additional 4 days to the stay. Thank you very much to JP and the team.

10

Magreth

24 Jul 2025

·

Stayed 6 nights

Great customer service

10

Peter

12 Jun 2025

·

Stayed 1 night

Staff are extremely friendly, welcoming and helpful, they went above and beyond to make our stay comfortable and memorable. Big thank you to JP and the staff at the front desk.

8

Stevie

17 Nov 2024

·

Stayed 1 night

Great place to stay when you have an event at CommBank stadium. The parking is limited, however there are two other 24hr car parks all within short walking distance. The staff are polite, professional and friendly, though appeared to be short staffed at times and the manager run off his feet. There’s great restaurants within walking distance and Westfield is close by also. The room was clean and beds were comfortable.

10

Timothy

31 Oct 2025

·

Stayed 4 nights

Clean and well located - staff friendly and helpful throughout our stay.

4

Kheminda

27 Dec 2023

·

Stayed 2 nights

Check-in was not smooth, the fob did not work and I had to come down again to get access to the room. Another guest told me they had the same experience. Room service interrupted my sleep. Room was cramped and poor quality, the shower gel in the shower was empty and not re filled. The towels smelled like Asian food, didn’t use them, they were not fresh. Room was dusty. Overall, poor quality for the price. Unexpected.

2

iqbal

21 Mar 2023

·

Stayed 4 nights

Terrible management. Rude receptionist over phone. Seen manager to advise receptionist to ignore incoming calls. No wifi. Tv channels only few. No water. Tadvised to drink tap water which is highly chlorinated. Cannot use the katle to make tea which has strong smells chlorine. Will not go to this Novotel anymore.

6

Rachel

4 May 2025

·

Stayed 2 nights

Phone in room was not connected. Asked for additional pillows and they never came. Room was small, dim lighting.

10

Tanya

4 Sept 2023

·

Stayed 4 nights

Staff are great, everything was perfect for our 4 night stay. Thanks

6

Leigh

1 May 2025

·

Stayed 2 nights

Great location to trains, restaurants and shops.very friendly staff I have stayed here a few times. This time the room was a but average. The bathroom door would not shut properly. The room just needed some love (staff entered room whilst I was in shower which was uncomfortable)

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Location

Widely praised location close to Church Street dining, CommBank Stadium, shops, the river and public transport. Easy to walk to local venues for events and business.

Related guest reviews

8

Anita

22 Jul 2025

·

Stayed 1 night

A convenient place to stay Close proximity to everything

10

Vicki

22 Mar 2025

·

Stayed 2 nights

Location is great so close to restaurants and shops

10

Christopher

21 Jun 2025

·

Stayed 1 night

Easy walk to Commbank stadium

10

Manichanh

27 Aug 2023

·

Stayed 1 night

Nice clean spacious room. Property is in a convenient location and in walking distance to everywhere

10

Taylah

11 Jan 2026

·

Stayed 1 night

Great location, comfortable rooms.

10

Sandra

27 Jun 2025

·

Stayed 2 nights

Great walking distance to stadium

8

Randa

10 Jul 2024

·

Stayed 3 nights

Love the location and convenience of Novotel Parramatta. However, needs updating as it’s very old hotel. It’s also too pricy for the condition rooms are in. The parking is extremely expensive and there are no discounts for hotel guests, which is disappointing.

10

Timothy

31 Oct 2025

·

Stayed 4 nights

Clean and well located - staff friendly and helpful throughout our stay.

8

Raelyn

13 Jan 2025

·

Stayed 3 nights

This hotel is a convenient 15 minute walk from the train station or Parramatta ferry system and there are many varied dining options down Church St

10

Raelyn

16 Jan 2025

·

Stayed 2 nights

Friendly, helpful staff. Great location

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Dining

Breakfast feedback is mixed: while some enjoyed it, others found it limited or poor, with items not replenished and late starts due to understaffing. Coffee and room service receive criticism, and bar hours can be short.

Related guest reviews

2

Corpcap

20 Oct 2025

·

Stayed 1 night

Poor breakfast experience

2

Robert

23 Nov 2025

·

Stayed 2 nights

The room did not match the photos advertised online. I raised my concerns with staff upon arrival, but unfortunately my wife and I were told that nothing could be done. The bar fridge didn’t work, the TV was very old with a poor-quality picture, and the amenities were not well maintained. There also appeared to be minimal staff on duty. On a positive note, the barman was excellent. However, the coffee was disappointing and really needs a trained barista. Room service was unreliable, and so was the parking. Overall, the fit-out is old and tired, and the experience did not feel worth the price. The food itself was fine, but it was significantly overpriced for what was offered. Unfortunately, I would not recommend staying here based on this experience.

4

Bianca

31 Aug 2025

·

Stayed 1 night

Room was old and tiny. Bathroom appeared unclean and stained, outdated with shower above bath. Not enough pillows. Minimal lighting. Noisy. Buffet breakfast food was awful. Not fresh, overcooked, food Not topped up, fruit was soggy. Would not stay here again. $450 for 1 night including parking. Not even worth half that amount. Disappointing to say the least.

6

Tabitha

26 Dec 2025

·

Stayed 1 night

Tv didn’t have sound , kitchette area had a microwave but not utensils or plates etc Spa was dirty Breakfast was busy and understaffed - only two people working . No juice left , pancake batter had ran out , no plates , no pastries left , we waited 25 mins for things to be refilled and left

10

Takeshi

14 Dec 2024

·

Stayed 4 nights

朝食の開始時間が毎日遅れていたので、朝早く済ませる必要がある場合は事前にホテル側へ伝えておいた方がよいかも。他はとても快適に過ごせました。

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4

A

17 Mar 2024

·

Stayed 1 night

Unable to watch internet based TV, bathroom leakage, noisy air-conditioner No staff at breakfast, coffee machine empty, 1 person handling seating, cleaning table and getting orders from tables - overall terrible

8

Timothy

9 May 2023

·

Stayed 1 night

A pleasant stay, and a very excellent breakfast. It was a bit disappointing that the bar closed quite early. The parking is also limited and costs extra. The room doors banged very loudly as other guests entered their rooms and this interrupted our sleep. If they are unable to install quieter doors, they could put reminder signs so that people consider other guests.

8

Mitch

28 Jan 2026

·

Stayed 13 nights

Staff members are nice. Room is clean but a little dimmer than I expected. Good time staying at the hotel. Great breakfast buffet. The only complain is the noise from next door (both side) is very audible. I can totally hear someone talking over phone at 11pm while trying to sleep.

8

Stefano

30 Jun 2024

·

Stayed 7 nights

Tutto ottimo, solo la colazione con scelta limitata.

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6

Australian

4 Jul 2025

·

Stayed 4 nights

The Breakfast provided at this hotel is not of any standard. Room was good, clean but food not so good

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$118
February	US$162
March	US$158
April	US$137
May	US$147
June	US$139
July	US$133
August	US$132
September	US$126
October	US$168
November	US$188
December	US$159

Su	Mo	Tu	We	Th	Fr	Sa
				1 $195	2 $304	3
4	5 $133	6 $145	7 $127	8 $132	9 $180	10 $234
11 $121	12	13	14 $198	15 $194	16 $248	17 $295
18 $149	19 $169	20 $226	21 $204	22 $161	23 $219	24 $266
25 $124	26 $146	27 $175	28 $179	29 $162	30 $195	31 $272

Novotel Sydney Parramatta

Prices for Novotel Sydney Parramatta

Monthly average prices

About this property

Location

Room options

Executive Suite, 1 King Bed

Superior Room, 1 King Bed

Standard Room, 1 Queen Bed

Deluxe Suite, 1 King Bed (Spa)

Standard Double Room, 2 Double Beds

Guest reviews of Novotel Sydney Parramatta

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Sydney Parramatta

Considering this hotel for your Sydney trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $192	22	23 $148	24 $133	25 $133	26 $154
27 $118	28 $128	29	30 $207