Veriu Central

Hotel feels too warm. I don’t think properly insulated or cooled

We stayed for 3 nights in a Superior Comfy Queen room, and unfortunately our experience was very disappointing overall. From the start, there were multiple issues in the room—the TV didn’t work on the first night, the bathroom sink was cracked, and the cup provided was dirty and clearly hadn’t been replaced after the previous guest. On the first night, our TV didn’t work. A lovely receptionist came up and tried to fix it but wasn’t able to, and advised that maintenance would need to look at it the following day. The next morning, the curtain rail then fell down. We reported this to staff and it was fixed, however drill dust was left all over the room afterwards. We raised this again with reception and were told the room would receive a deep clean the next day—but this never happened. Due to a late flight, we paid extra to use a Micro Double room for an additional night. Ironically, the bed in this room felt bigger than the queen we had originally booked. The overall cleanliness of the hotel really let it down for us. As shown in the photos, there was a thick layer of dust on the bed area, suggesting the room hadn’t been properly cleaned for quite some time. The only positives were the comfortable beds and the friendly staff, who did try to help where they could. However, due to the repeated issues and lack of cleanliness, I wouldn’t recommend staying here and would advise others to look elsewhere. I wish I had listened to the reviews before I booked.

Local restaurants and shops offers choice

My experience at this hotel was extremely disappointing. The room we were given was the noisiest room I have ever slept in my life. It genuinely felt like we were sleeping outside on a busy traffic street. We asked the hotel staff to move us to a quieter room, but they were unable to resolve the issue. The cleanliness of the room was also far below acceptable standards. I am allergic to carpet mites, and I could feel symptoms as soon as I entered the room, which indicates the carpets were not properly cleaned. To make things worse, we woke up to find a cockroach running inside the room. Overall, this stay was far from comfortable, and I would not recommend this hotel based on my experience.

super friendly staff when we checked in late, small but nice room, complimentary coffee <3