Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 22 per night. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 11 AM for a fee of approximately EUR 24 per person.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge. Guests can arrange the transfer by contacting the hotel in advance.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities including public areas and rooms. Elevators are available for easy access.

What is the hotel's location in relation to key landmarks?

The hotel is centrally located in Valencia, within a 5-minute drive of Mestalla Stadium and Plaza del Ayuntamiento. It is 2.4 mi (3.8 km) from Malvarrosa Beach and 1.8 mi (2.9 km) from the City of Arts and Sciences.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The pool is seasonal and operational hours may vary.

What are the hotel's policies for guests staying with children?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified.

SH Valencia Palace - Luxurious Stay in Valencia

Average nightly price at SH Valencia Palace by month, last 12 months (USD)
Month	Average price
January	$150
February	$177
March	$207
April	$236
May	$260
June	$287
July	$211
August	$205
September	$268
October	$261
November	$208
December	$169

What guests think

SH Valencia Palace draws consistent praise for its convenient location by Turia Gardens, spacious rooms, and friendly staff, while recurring critiques mention a small rooftop pool, paid spa access, slow Wi-Fi, and some dated or noisy rooms.

Breakfast is widely praised for its variety and quality, though the dining room can get busy or noisy. Guests also appreciate the rooftop terrace/bar and straightforward access to buses and the metro. Overall, some felt the experience aligns more with a solid four-star than five-star level; expect a comfortable base with excellent breakfasts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and terrace are appreciated but the pool is small and can be cold or crowded. Spa and sauna access often carries an extra, sometimes high, fee; the gym is small, and parking is available but can be pricey.

Related guest reviews

4

Svein

Jul 18, 2025

·

Stayed 1 night

This is advertised as a Spa hotel. However the Spa is price to an absurd level. To use the Spa for 1hour at 120 Euros. Never seen these kind of pricing before. Sit in in a bath for an hour for price is out of the question. This is so out of ordinary pricing that it should be mentioned in the hotel description

10

Christophe

Aug 23, 2025

·

Stayed 5 nights

4 nuits passées dans cet hôtel de qualité. Une belle adresse bien placée. Un personnel chaleureux, un petit déjeuner particulièrement réussi Piscine un peu petite mais on est en plein centre ville de Valence. Parking un peu cher mais on reviendra

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6

Cornelia

May 16, 2025

·

Stayed 8 nights

Wir fanden die Strasse laut, es war auch nachts nicht ruhig. Was uns mehr geärgert hat, war der SPA Bereich. Von Montag bis Donnerstag 20 Euro , allerdings pro Stunde . Es war mit Sauna, und Whirlpool.

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8

Reg

Apr 28, 2025

·

Stayed 5 nights

Modern hotel well situated for frequent buses. Excellent restaurant. Very nice rooftop bar, but irritatingly it closed in the afternoon; would have bern nice to use in the evening. Good rooftop pool, but strangely needed to book the sauna. In spite of those negatives, would recommend.

10

Manuel Tomas

Aug 24, 2025

·

Stayed 1 night

Me gustó lo limpio que estaba y que estaba cerca de Mestalla No me gustó el tamaño de la piscina

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8

Gordon

May 7, 2025

·

Stayed 3 nights

Great hotel in a good location equidistant between the beach and the old city. Comfortable, modern and with friendly staff, good breakfast and high hygiene and cleaning standards. My only disappointment was in the fitness facilities. There were no towels available in the gym, there were no cleaning tissues to wipe down equipment, rarely no cups for the water, no air conditioning (which made working out in the afternoon unbearable in the heat - it must be the only room in the hotel without air conditioning and of course the one that needs it most!) and the equipment could do with a refresh.

10

Alison

Jul 2, 2025

·

Stayed 4 nights

Really lovely hotel, which is in a great location for visiting the city centre, the Science Park and the marina/beach. Lovely staff, clean and comfortable rooms and the added bonus of a rooftop pool, which was much needed after a hot day sightseeing

10

Annie

Aug 29, 2025

·

Stayed 2 nights

The pool is small

8

jacqueline Ann Elizabeth

Jun 9, 2024

·

Stayed 4 nights

We liked the property as it was central to the places we wanted to visit. I wanted an outdoor & indoor pool. However was told on arrival indoor pool was at an extra charge -this is not in the description of the hotel! and the outdoor pool was freezing. So hence i never used the pools

8

Guillaume Pithoreth

Sep 16, 2025

·

Stayed 4 nights

La pisicine est trop petite, le service et le personnel est digne d'un 4 étoiles mais assez éloigné d'un 5 étoiles

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Cleanliness

Rooms and common areas are frequently described as very clean or spotless. A few guests reported lapses such as a dirty pool/elevator, dusty corners, or missed replenishment.

Related guest reviews

6

Miguel

Oct 23, 2023

·

Stayed 2 nights

For a 5 star hotel it was not so good. Nice lobby, nice access to bedrooms but... bed not awesome, and and thin bedsheets, there was 2 blood small stains on the floor that stayed there for the 2 days I've stayed. It was nice to have an 1 hour late checkout for free.

10

Daniel Garry

Sep 30, 2025

·

Stayed 4 nights

Great hotel. Cleaners were excellent and staff very helpful.

10

Catherine

Nov 17, 2025

·

Stayed 3 nights

Clean room

4

Julien

Aug 19, 2025

·

Stayed 1 night

Nous avons séjourné dans cet hôtel et malheureusement l’expérience n’a pas été à la hauteur d’un 5 étoiles. La piscine et le sol de l’ascenseur étaient sales, ce qui donne une mauvaise première impression. Dans la chambre, un des chaussons mis à disposition avait déjà été utilisé, ce qui est vraiment inacceptable pour ce type d’établissement. La climatisation était extrêmement bruyante, comparable au bruit d’un avion 😂, rendant le repos difficile. De plus, la salle de bains est mal conçue : lorsque l’on prend une douche, l’eau s’écoule de l’autre côté de la pièce, ce qui est très désagréable. En revanche, il faut souligner que le personnel est vraiment très agréable et serviable. Globalement, l’hôtel ne mérite pas du tout ses 5 etoiles

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8

Gerardus

Aug 16, 2024

·

Stayed 5 nights

For sure the Valencia Palace hotel applies to all the standards and regulations that belong to a 5* hotel. The differences are in the details and the experience Those are the things that make a difference between a poor, moderate, good or excellent stay and hotel experience and rating. It is advisable to take a room with a view of the park, as there are many rooms that only look out onto buildings (depressing views) in an interior courtyard. Our room showed some wear and tear. Dust bunnies behind the curtains, a layer of dust on the window frame, a few holes in the curtain, dusty windows and corners of the tables and bedside tables show damage. All somehow acceptable (we just wiped the dust off ourselves) but not what you expect of a 5* hotel. The bathroom is equipped with all the amenities as you would expect from a 5* hotel. However, here again many signs of wear and tear. (broken tile on the floor). It is recommended to plan and carry out maintenance properly. The rooftop pool is small and has some sunbeds and chairs to sit/lie on. Towels are provided. It should be noted that the water of the pool was very cloudy. I think because there is not enough filtering. The breakfast restaurant was located in the basement of the hotel. As far away as possible and as unattractively decorated as possible. Enough food and choices, however I’ve seen better quality, and more attention paid to the display of the food. This hotel can certainly improve, and they should strive for that.

10

Matthew

Mar 15, 2024

·

Stayed 4 nights

Rooms were spotless. Excellent quality buffet breakfast. Ideally located for buses, Turia Garden and a short work from the metro. Good facilities with gym and pool included.

10

Peter

Oct 1, 2025

·

Stayed 3 nights

A great hotel, clean, comfortable and very well situated for the city centre.

10

Christian

Dec 31, 2024

·

Stayed 2 nights

Wonderful access to parkway. Rooms spacious and elegant. Room service reasonably priced and high quality. Aside from the bathroom floor being a bit unkempt, terrific stay.

10

Liz

Oct 29, 2024

·

Stayed 4 nights

Fabulous hotel in brilliant location. Lovely staff and really helpful. Really clean and well maintained with spacious and spotless room

10

Mark

Sep 23, 2025

·

Stayed 3 nights

Very clean rooms, staff very helpful

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Rooms

Rooms are generally spacious and comfortable, but some feel dated with limited soundproofing, slow or unreliable Wi‑Fi, and occasional air‑conditioning issues; power outlets can be sparse or lack USB ports.

Related guest reviews

6

Yunhua

Feb 16, 2026

·

Stayed 3 nights

Room is very large, beds are comfortable. Breakfast has good selections. Location is great…close to the park…right in the middle between modern opera house and old town. The big complaint is about WiFi…very slow. It requires too much personal information such as birthday to login. No other hotels require this.

8

Anna

Nov 10, 2025

·

Stayed 4 nights

The breakfast was great in the week and crowdedon the weekend. The pool was nice but cold in October. The hotel is good quality, friendly hekpful staff and great with children! Not five-star luxury service but a great place to stay!

6

FARHANG

Jul 19, 2023

·

Stayed 3 nights

we have no air condition in my room, 4 times we ask the front desk to fix this problem, they did not do anything, i hardly sleep because was so hot. for sure they need to reimbursed some of nights that honestly i did suffer. this is the first time i ask for compensation. rooms were clean and nice, but no air condition and temperature was from 30 to 38.

8

Olivia

May 7, 2025

·

Stayed 1 night

Friendly staff, clean and comfortable room but electrical plugs was outdate, such as no USB plugs.

10

Michael

Jun 14, 2025

·

Stayed 5 nights

Beautiful modern hotel with large comfortable rooms. One slight negative was that I was unable to adjust the curtains to prevent some sunlight entering the room in the morning. Great rooftop pool and nice dining facility on the roof. The breakfast buffet was the best I had during my travels through Spain and included omelets made to order. The location is good but it is about a half hour walk to the Carmen area. There is a bus that is half hour ride to the beach that can be found just around the corner from the hotel. The staff was cordial and quite helpful.

8

Gerardus

Aug 16, 2024

·

Stayed 5 nights

For sure the Valencia Palace hotel applies to all the standards and regulations that belong to a 5* hotel. The differences are in the details and the experience Those are the things that make a difference between a poor, moderate, good or excellent stay and hotel experience and rating. It is advisable to take a room with a view of the park, as there are many rooms that only look out onto buildings (depressing views) in an interior courtyard. Our room showed some wear and tear. Dust bunnies behind the curtains, a layer of dust on the window frame, a few holes in the curtain, dusty windows and corners of the tables and bedside tables show damage. All somehow acceptable (we just wiped the dust off ourselves) but not what you expect of a 5* hotel. The bathroom is equipped with all the amenities as you would expect from a 5* hotel. However, here again many signs of wear and tear. (broken tile on the floor). It is recommended to plan and carry out maintenance properly. The rooftop pool is small and has some sunbeds and chairs to sit/lie on. Towels are provided. It should be noted that the water of the pool was very cloudy. I think because there is not enough filtering. The breakfast restaurant was located in the basement of the hotel. As far away as possible and as unattractively decorated as possible. Enough food and choices, however I’ve seen better quality, and more attention paid to the display of the food. This hotel can certainly improve, and they should strive for that.

8

Tanya Louise

Jul 28, 2025

·

Stayed 4 nights

Staff helpful, Breakfast buffet exceptional. Room clean. Lacking plugs in useful places. No usb charging. Bed comfortable. Good blackout curtains. Needs a loo brush. Pool experience poor. For dipping versus lengths. Great location.

2

Benjamin

Aug 30, 2025

·

Stayed 6 nights

Fais un avis Google négatif sur un hôtel 5 étoiles. Trop cher Chambre vieille et besoin de rénovation salle de bains Odeur d égout catastrophique qui envahit la chambre Climatisation peu fonctionnelle qui fait un bruit qui empêche de dormir Travaux multiples dans l hôtel Chambres bruyantes aucune insonorisation avec les voisins Femme de ménage qui font du bruit en laissant les portes de chambres ouvertes et en tapant sur les murs avec l'aspirateur très bruyant aussi des 7h du matin Très loin de la plage et loin du centre ville Difficile d avoir un docteur en passant la réception... Demande de discount faite mais aucune réponse de l hôtel

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10

Ewelina

Mar 24, 2024

·

Stayed 2 nights

Hotel is convinently located, within walking distance to Oceanogràfic and metro station. Bus stop is just outside and bus can take you to the city centre. Room was spacious and very comfortable. The only small thing is that the air conditioning was a bit too loud for me, but overall I would definitely stay there again.

8

Andrea

Oct 14, 2024

·

Stayed 2 nights

Very good hotel except for Wi-Fi connection

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Service

Staff are widely praised as friendly, attentive and helpful, with quick problem resolution in several cases. Some guests encountered inconsistent service and extra charges (e.g., paid late check‑out) or unhelpful responses.

Related guest reviews

6

Christophe

Jun 10, 2025

·

Stayed 3 nights

Je suis un peu mitigé par ce séjour. En tant que membre Gold j’ai demandé un départ tardif pour ma compagne, ce que l’hôtel m’a accordé… contre paiement! Service peu agréable dans l’ensemble. Literie excellente.

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10

RUDOLF ALEXANDER HANS

Jan 5, 2026

·

Stayed 4 nights

Alles war einwandfrei. Besonders aufgefallen ist mir die Freundlichkeit und Hilfsbereitschaft des gesamten Personals.

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10

Mark

Oct 16, 2025

·

Stayed 6 nights

Bego (Begonia) at the front desk was wonderful. At the bar on the weekend, Jacabo, and his very pretty and kind blonde woman colleague were both exceptional!

10

Eric

Sep 19, 2025

·

Stayed 2 nights

Wonderful property with excellent staff. Very welcoming and helpful for my first trip to Valencia. I will certainly be back to this hotel on my next trip to Valencia.

4

Molly

Mar 21, 2023

·

Stayed 4 nights

Staff was hit or miss. Our cleaning lady would knock over and over, even if we put the do not disturb sign out (she actually took it off one time and told me not to hang it up once when I opened the door), and if we didn't let her in she would stand outside the door until we left, multiple days in a row. The front desk was helpful, but room service sent us a busboy and didn't give him the wine bottle opener we requested, and he was sweet enough to let us use his personal wine bottle opener and then we found out we were charged to borrow a PERSONAL corkscrew for 30 SECONDS. He deserves an apology from someone.

10

Juan Pablo

Oct 6, 2025

·

Stayed 5 nights

Fikk nytt rom på grunn av defekt aircondition. Problemet ble løst med en gang. Bra service. De ansatte gir det lille ekstra

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10

Melanie

Oct 11, 2025

·

Stayed 4 nights

Great hotel conveniently located near the Park and walkable to both the old town and the Arts complex area. Spacious, lovely outdoor pool, staff super friendly. Definitely recommend.

4

Justin

Jan 16, 2025

·

Stayed 6 nights

Decent location. Room was clean and comfortable. The staff were not very friendly, welcoming, or helpful. On multiple occasions I asked for something to be brought to my room (example: clean mugs for the coffee maker), and was told by the front desk to go get them myself. I ordered room service twice: once for dinner and once for breakfast. The dinner was fine, not much to write home about. The breakfast was a terrible experience. They got the order wrong, so I told them what the order was supposed to be. They came back in an hour with almost the same order as the first time (still VERY incorrect). Out of time, we told them we did not want it, and to refund us. Because of this, we were scolded as if we did something wrong. This hotel is not much cheaper than the ones in the city center, so I suggest spending the money on a hotel in the city center … hopefully one that has a more accommodating and friendly staff

8

MAURICIO

Oct 3, 2022

·

Stayed 3 nights

Nos fue muy bien en el hotel, pero a último momento tuvieron un detalle de mal gusto para un hotel de cinco estrellas necesitábamos un late check out de solo una hora y nos querían cobrar 20 euros! Desluce mucho a un hotel de este nivel un cobro así que sobra decir no pagamos y salimos del hotel con la incomodidad que ellos nos representó!

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10

Phyllis

Feb 21, 2025

·

Stayed 4 nights

We enjoyed staying in the hotel. Excellent location to use Turia Gardens for running and walking to the museums and Old Town. Staff were very welcoming and helpful and all speak very good English. They were also very attentive to our needs for taxi and local sight seeing advice. All in all, the hotel is well maintained and has good ambience. Buffet breakfast was excellent, too.

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Location

Convenient base by Turia Gardens, walkable to both the Old Town and the City of Arts and Sciences, with bus and metro links nearby. Not directly in the historic center or at the beach, but easy to reach both.

Related guest reviews

6

Yunhua

Feb 16, 2026

·

Stayed 3 nights

Room is very large, beds are comfortable. Breakfast has good selections. Location is great…close to the park…right in the middle between modern opera house and old town. The big complaint is about WiFi…very slow. It requires too much personal information such as birthday to login. No other hotels require this.

8

Robin John

Sep 17, 2025

·

Stayed 3 nights

Prima hotel, lekker centraal aan park. Hotel verwijst naar fiets verhuur om de hoek.

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10

Kirsti Synnøve

May 7, 2025

·

Stayed 3 nights

Fint hotell, stille, god frokost, flott beliggenhet mellom Ciudad de artes y ciensias og sentrum.

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10

valentin

Jun 22, 2025

·

Stayed 5 nights

Excelent service, clean and close to all attractions

10

Sheena

Sep 12, 2025

·

Stayed 4 nights

Couldn’t find fault with this wonderful hotel. The hotel is in an ideal location, half way between the sea and the old town. Everywhere is walkable, and close to bus and Metro lines. The hotel was immaculate and the rooms are spacious with comfortable beds and large shower rooms. Breakfast was buffet style with a large choice of high quality food. Parking was close to the hotel. Highly recommended!

10

Melanie

Oct 11, 2025

·

Stayed 4 nights

Great hotel conveniently located near the Park and walkable to both the old town and the Arts complex area. Spacious, lovely outdoor pool, staff super friendly. Definitely recommend.

10

Steven Henry

Oct 27, 2025

·

Stayed 7 nights

Lovely hotel . Conveniently situated . Bus stop right outside if you want to travel a bit further.

10

Jacqueline

Sep 30, 2025

·

Stayed 3 nights

Fantastic hotel in central location.

10

Catalin

Jul 25, 2024

·

Stayed 4 nights

Excellent location with easy access to everything. Literally next to the Rio Park and the Music Center.

8

Thomas

Jul 26, 2025

·

Stayed 5 nights

Excellent location in close proximity to the old town, oceanic museum and public transport. Hotel is clean and comfortable. Did not use room service or tried their breakfast buffet.

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Dining

Breakfast earns strong reviews for quality and variety, though the room can get busy or noisy at times. On‑site bars and restaurants are enjoyed by many, but a few found them pricey or average.

Related guest reviews

8

Leen

Nov 1, 2024

·

Stayed 2 nights

Mooi hotel maar op sommige punten wel verouderd. Ontbijtzaal was in de kelder en heel lawaaierig. Shampoo was op in onze kamer, was niet aangevuld na het schoonmaken van de kamer. Gaan vragen aan de receptie en nadien ook niets ontvangen. Ruime kamer, heel groot bed. Wij hadden ondanks de omstandigheden een fijn verblijf.

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10

Irene

Sep 16, 2025

·

Stayed 3 nights

Amazing in every aspect. Breakfast was incredible with a million options for even the pickiest eaters.

10

Gary

Aug 26, 2025

·

Stayed 7 nights

The breakfast buffet is really very good indeed! Room and everything else is very good and as you would expect for a hotel at this level, but the breakfast buffet exceeded expectations.

10

Peter

Jan 17, 2025

·

Stayed 3 nights

I have previously stayed at this hotel on several occasions and have never been disappointed. Rooms clean, modern and well kitted out. Staff always go the distance. Breakfast fabulous and location ideal to travel about.

10

Susan

Sep 17, 2025

·

Stayed 4 nights

Great location for exploring Valencia on foot. Great bar and restaurant 2 mins behind hotel and 7 mins walk from strip of restaurants and bars. Breakfast in hotel was excellent, didn't eat or drink in hotel otherwise. Well had one drunk in bar- very expensive. Rooms very comfortable and well stocked. AC worked well and easily adjustable. We had a problem with the safe which was sorted quickly. Downside- They changed our towels daily which wasn't eco friendly.

10

Michael

Jun 14, 2025

·

Stayed 5 nights

Beautiful modern hotel with large comfortable rooms. One slight negative was that I was unable to adjust the curtains to prevent some sunlight entering the room in the morning. Great rooftop pool and nice dining facility on the roof. The breakfast buffet was the best I had during my travels through Spain and included omelets made to order. The location is good but it is about a half hour walk to the Carmen area. There is a bus that is half hour ride to the beach that can be found just around the corner from the hotel. The staff was cordial and quite helpful.

8

Sarah

Apr 5, 2025

·

Stayed 3 nights

Lovely hotel, fantastic breakfast.

6

Sylvie

Jan 20, 2025

·

Stayed 2 nights

Très déçue par la piscine non chauffée, minuscule et très peu de transat vu la capacité de l'hôtel alors que c'est un 5 étoiles. Nous avions choisi exprès cet hôtel pour en profiter mais non impossible. Nous avons été contraints de faire la queue pour le petit déjeuner car la salle est trop petite. C'est un comble pour un 5 étoiles. Heureusement le petit déjeuner est très bon. Petit conseil pour l'hôtel : vérifier l'état de vos chambres notamment du sol mal collé et laissant des petits espaces vides. Fenêtres mal insonorisées. L'emplacement est intéressant cependant.

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8

Tina

Sep 30, 2024

·

Stayed 4 nights

The morning buffet and the restaurant at 6th floor was not so good.

8

Tanya Louise

Jul 28, 2025

·

Stayed 4 nights

Staff helpful, Breakfast buffet exceptional. Room clean. Lacking plugs in useful places. No usb charging. Bed comfortable. Good blackout curtains. Needs a loo brush. Pool experience poor. For dipping versus lengths. Great location.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $281	6 $236	7 $187
8 $156	9 $149	10 $326	11 $1,032	12 $185	13 $185	14 $174
15 $148	16 $154	17 $161	18 $177	19 $187	20 $283	21 $185
22 $154	23 $183	24 $187	25 $231	26 $207	27	28
29 $207	30 $154

Su	Mo	Tu	We	Th	Fr	Sa
		1 $173	2 $173	3 $193	4	5
6 $382	7 $166	8 $165	9 $165	10 $165	11 $173	12 $173
13 $165	14 $165	15 $208	16 $173	17 $172	18 $175	19 $173
20 $155	21 $165	22 $166	23 $165	24 $169	25 $195	26 $186
27 $167	28 $214	29 $214	30 $217	31

SH Valencia Palace

Prices for SH Valencia Palace

Monthly average prices

About this property

Location

Room options

Superior Double Or Twin Room

Superior Double Room Single Use

Standard Room

Superior Double Room (With Views)

Junior Suite Single Use

Junior Suite, 1 King Bed

Superior Double Room Single Use (Ford)

Superior Room (3 Adults)

Presidential Suite

Superior Double Room Single Use (With Views)

Superior Room (2 Adults + 1 Child)

Guest reviews of SH Valencia Palace

Who stays here?

What guests think

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