Bedford Regency Hotel, Trademark Collection by Wyndham

Great location!!! Clean and very quiet even though it's on a main street. Very helpful front desk staff. You can leave your luggage before check in or after check out. Bath had been remodeled but the room itself was dated.

For an older hotel, the room was clean, but it was very warm even with the thermostat turned off. The parking was only a 5 min walk from the building, but it was $20 a day through the hotel, whereas if we had paid at the lot it would have been only $17 a day.

In some ways the interior is like John Cleese’s Faulty Towers ,with the quirky stair wells , halls and main desk location . The desk is on the second floor , which I’ll bet was located on bottom floor where the cool looking pub is located . Everything is old any nicely kept up from paint to carpets . Beds and linen were comfortable and the towels and fluffy . Room had no odd smell .No mold or mildew in bathroom and double shower . Room a bit warm with the older hot water heating pipes around the room so opening the window and putting on older air conditioner when we were out . Was very quiet in the building and our room except for a bit of noise from upstairs shower water pipes . Lots of older ceiling and floor moldings and the sink was located near the bed . Toilet and large shower in bathroom. Overall simple ,clean and interesting looking room . Parking is the only issue . A bit confusing out front on the 2 car parking as you go sign in and unload your bags go upstairs check in , get a parking permit for a parkade 2 small blocks away . First off driving up to the Hotel , there is a city sign indicating the road is for pedestrians . Ignore and park in the small 2 car length pull out or do like we had to temporarily do and use an underground parade just on the side road . People don’t think to park in front of the hotel pullout so a second car could fit there . Overall i would recommend asvery good location and was one of the lowest prices in the older downtown city area .

parking was in a different building and closed at 6pm so had to go back to hotel to get a key to unlock and then had to go back to the hotel to return the key

Location is great, right down town, with amazing Whiskey Bar next door. Building and rooms are old, and not everything was working properly - AC did not work and bathroom fan made loud noise like it was going to break. Hotel is decent for the price and ok for a one night stay, but beware that it is older and you have to park 2 blocks away.

Location is great, beds were good, rooms were clean and nice to have coffee and tea available in the lobby and rooms. Comfortable lobby seating area. I would say the most wonderful thing about our stay was the staff at the front desk! Incredibly courteous and helpful Which we so appreciated.

No easy access parking.

Convenient and comfortable. But noisy at night from nightlife and traffic. The only problem we had was the parking. No clear direction as to which parkade to use after we paid for the parking.So even though two parkades close to each other were owned by the same company, parking got a $$$ parking fine by parking in the wrong one even though our pass clearly said the parkade owner, we found multiple tickets on our car after one overnight stay.

I loved the property but I think parking should be included, also, it was hard to find on google maps because you can't actually drive to the front of the building. You need to park and walk there

Older building and decor but clean rooms. Location is perfect for walkable downtown sites, shopping and dining out. Only setback is offsite parking. We parked at parkade across from New Balance shoes $17.95 day. You can stay parked overnight but must pay following morning before 9am. Spoke with attendant about this

i’d like to start out by saying the staff was great, very nice and very quick to fulfill your request (i requested extra towels and bedding) with that being said the room i was given was not AT ALL what i booked on expedia (FAIR WARNING) i tried to ask the front desk to upgrade i even said id pay they proceeded to tell me they were fully booked. not sure i believed them. once in my room and trying to get as settled in as one could in a room that i didn’t feel comfortable in i noticed how dirty everything was. my white lampshade had brownish black stains in it, my toilet was broken and had rust on the toilet lid, they DO NOT move anything when cleaning the floors some places the carpet was white instead of red because it was layered with dust although this property was in a amazing location and was a bit cheaper then surrounding properties i’m not sure i’d stay here again

Room was spotless. Check in person could have been friendlier.

Super, super clean. Right in the middle of the fun stuff. Interesting room aesthetic. Would stay again.

The room had a ‘kitchenette’, but did not stock anything (dishes, pots and pans, utensils , etc) to use it as such. The bathroom had some spots that looked like black mould. The toilet had problems with the tank refilling and then would not flush.

Great location. The only downside is the carpet in our room was very dirty. The trucks are loud early in the morning in the rooms on the back street. We were able to walk everywhere.

The room was spotless. Front desk clerks frie dly and efficient and the lication is amazing, steps from shopping, bars and restsurants

BEWARE BUGS IN THE ROOM I’m not one to leave a negative review but fellow travellers should be aware. Starting off with the positive, the 2 front desk employees we interacted with (Mark and Ron) were kind and attentive. Also the hotel is in a great walkable area. The negatives - substantially-sized stains on the carpeted floor in the room, parking is a couple blocks away, bathroom “door” was a sliding glass door that doesn’t lock, bathroom does not have a fan for ventilation, and there were BUGS in the room. Mercifully we didn’t find any in the beds, but there was definitely a fear we may as they were in both the bedroom and the bathroom. When we brought this to the attention of the front desk, it became clear this is a regular occurrence as we were told of a group chat amongst employees where they share bug complaints (I also saw our room number added to a list of others that likely brought forward bug issues). The hotel was “fully booked” so we were unable to move to a bug-free room. We were told we would be given a discount on our night stay the evening we brought the bug complaint forward. The following morning however, this discount ultimately came in the form of free parking (18 dollar value). Considering we were charged 360 dollars for a single night stay, this is unacceptable. Again, staff were friendly and the location is very central and walkable, we were just disappointed as it felt as though our complaints about the bugs in the room fell on deaf ears.

Everything about our stay initially was amazing; the location, the style, and the general atmosphere of the hotel. Unfortunately, we encountered a serious issue that was handled with what felt like minimal care or accountability. We found a mouse and visible feces in our room, and despite how concerning this was, especially as immunocompromised guests, the response from the hotel put most of the blame on us. Rather than acknowledging how serious this situation was, we were met with frustration when we expressed that we felt the incident warranted more than just a room change and a $50 food voucher for the restaurant downstairs. There was feces less than a foot away from our belongings. That is not just gross, it is a health and safety risk. And being offered food in the same building where we found mice just did not feel like a solution. The service was polite but became noticeably less accommodating once we expressed our concerns. We would have loved to stay here again, but we have lost the sense of security and comfort we had when we first arrived.

Overall comfortable but on a weekend noisy nightlife and mouldy shower.

Booked 2 rooms for myself and close friends for 1 night in Oct. both rooms had bed bugs in them, they said they did an inspection and found nothing but we definitely have proof that there were bed bugs. Definitely don’t recommend staying at the Bedford hotel down town Victoria

The bathroom did not have a sink; the sink was in the kitchen area of the bedroom

We liked the old architecture and cleanliness. The air conditioner should have worked better and the bathroom fan didn't work. Beds were on the hard sde of comfort.

Location is great, right down town, with amazing Whiskey Bar next door. Building and rooms are old, and not everything was working properly - AC did not work and bathroom fan made loud noise like it was going to break. Hotel is decent for the price and ok for a one night stay, but beware that it is older and you have to park 2 blocks away.

The location was amazing!! But the rooms themselves are for sure dated! The “TV” was tiny and pulled out from a drawer in the wardrobe and could only be watched from the couch. I would not stay here if you planned on staying in your room a lot of the time. But if you’ll be out and about most of the time and just need a place to crash then it’s for sure perfect for that

My room was awesome. Two big windows with views of the water and city. Very spacious. Comfortable bed. Great bathroom. Kitchenette unit. Will stay there again ( room # 49)

The Bedford is a classic Victoria hotel in the heart of everything. Always happy to stay there.

Nice big room, friendly, helpful staff, great view-big windows, cozy real wood burning fireplace excellent central location.

Bed was horrible, the springs were felt at every move. Didnt have proper sheets on the bed, the jet tub was questionably cleaned.

There was an electric cook top and small sink in the bedroom but no mirror, however in the bathroom which was tiny, there was a toilet and mirror, but no sink!!!.............Go figure!.

There is no air conditioner. Thankfully the nights were cool but the windows still had to be open. Unfortunately there is an Irish pub approximately 10 m from the open windows. Loud music blared until after 1 am each night. It’s possible that another room would have been better. But unfortunately the choice of rooms is a difficult arrangement. If I stay here again (and I may very possibly stay here again), I’ll make sure I’m in a room opposite the pub.

Horrible check-in, room is a dump. Was denied entry to the room because I didn’t have a physical credit card on me despite having already paid. The person helping didn’t try to problem solve just said he’ll give me a refund, which leaves me stuck without a room. I offered to pay the hundred dollars on my card and have it be refunded the next day, or pay cash, was just told over and over again “it’s our policy” without offering a resolve. Finally, I asked if I could use somebody else else’s credit card and they told me the person had to be present. I told them I’m travelling alone, so what do they suggest I do? Finally he said he could email my brother a credit card form. This entire process made my check in 45 minutes long. On top of that they don’t even have bottled water at this hotel, the room is a dump, the window screen fell off immediately, it’s been an absolute trash experience.

I was very appreciative of the desk staff. Each of the ones we interacted with was kind and helpful. My husband was injured in a fall--NOT at the Bedford. When I asked for ice, the young man at the desk had a bag ready when I got to the desk and also offered a bag of towels if we needed them. Thanks.

Woman clerk was the most rude person in a hotel I’ve ever experienced. Brown *smudge* on “clean” bathroom tap. Non emptied mini fridge of old milk and half eaten chocolate bar.

No towels in the room, poor check-in experience, located near loud restaurants / clubs, resulting in a very unpleasant noise level in the room.

We arrived late in the evening driving diff a couple hours through an atmospheric rainstorm. We initially had concerns about the quality of the room we booked for 5 days as various sites had pictures that did not show it off as well as Hotels.com. But Ron on the night duty desk was kind enough to show it to us after we insisted we needed a look first and it was fine and he was more than helpful our amenities stay. If you want the most central spot in Victoria’s downtown by historic Chinatown the market and loads of shopping and restaurants you could not do better than the Bedford Regency we give it 5 stars. Despite the only flay that they need to refresh the bedding and get proper duvets other than that next time we are back in Victoria this where we will stay again. Bryon & Lynda

The room I was initially was scheduled for, after waiting for it to be cleaned, was not clean when I got the keys. As a result I got an 'upgraded room'. It was big and airy, but the bathroom was a small newly constructed box and the only sink was the kitchenette sink, small and high. The location while great was above and the across the street from pubs, that played live music 'til late at night. Not the best location for sleeping. also - blinds did not make the room dark. AC was loud. We also had a fire alarm go off at 12:30am on Saturday 8/9. No hotel employee was in attendance. The front desk sign said "back in 5 minutes", but no hotel employee appeared the entire time the alarm was going off or when the Fire Department showed up. This lasted approx 45 minutes! I'd rather pay more for nicer accommodation. And stay out the the center of the action

The room was spotless. Front desk clerks frie dly and efficient and the lication is amazing, steps from shopping, bars and restsurants

Helpful staff, great location, comfy room, upgrade when we arrived!

Front desk refused to check for early room access for our elderly parents, insisting nothing was available until 4 PM. Yet rooms were ready earlier, and slow check-in delayed us until 3:45. Rigid and unhelpful service.

Nice stay. Anything we didn’t have that we wanted the staff was accommodating and available.

Nice high ceilings and good linen bedding.. however the bathroom had no sink..and "kitchen sink" was not meant for washing face..only a tiny make-up mirror with no inadequate lighting..badly designed and not useful. And SO NOISY... DJ in the hotel with music so loud the floor shook untill 2am.

Love the location can walk anywhere kind of noisy at night, but that’s why they invented earplugs

Great location- one of our favourite classic Victoria hotels

No easy access parking.

The location is perfect. The hotel is an old hotel but clean and the service is great.

Right in the middle of everything a tourist would want in Victoria. close to restaraunts, shopping, ice cream. would stay there again for sure.

Great location. Easy to walk around downtown. Two pubs downstairs. Friendly staff. We have stayed here a couple times and it feels like it needs a deep clean of the carpets and a fresh coat of paint.

Amazing location. Best spot to stay downtown

What I liked and didn't like are the same. The street is closed to vehicles so getting there is a pain but once you are there...the street is closed to vehicles which makes the downtown experience better.

I loved the property but I think parking should be included, also, it was hard to find on google maps because you can't actually drive to the front of the building. You need to park and walk there

Great location!!! Clean and very quiet even though it's on a main street. Very helpful front desk staff. You can leave your luggage before check in or after check out. Bath had been remodeled but the room itself was dated.

I thoroughly enjoyed my stay! Every staff member was lovely and welcoming, the room was clean and had all the amenities I needed (plus 2 shower heads, I've never seen that before anywhere)! I also really loved the lobby area where you can hang out and have tea from their complimentary tea station. Location was absolutely perfect, being right next door to Murchie's and Munro's Books felt like such a luxury. Overall my experience was honestly perfect, especially considering the very reasonable price point!

The location was excellent. The bar downstairs was kinda pricey. A tv in the room would have been nice.

The Bedford Regency is a nice little hotel in a prime location. The property was clean and modern, and the staff were all very nice and always helpful. Many of the best sites, attractions, restaurant’s, and the harbour are all within walking distance. The only real negatives that will be obvious when visiting are: The parking situation not typical as it is a few blocks away and it requires a fob to enter that needs to be returned to the hotel right away. That being said it’s a quick walk and the vehicle is safe and secure. Downtown Victoria is best seen on foot so the parking was barely a blip. The hot water takes a noticeable amount of time to reach hot. It gets there though, and so the annoyance is more about the seemingly vast amount of water being wasted before it’s usable for a shower. There was a bar below our room and the noise from it was noticeable only when trying to sleep. We turned the fan on and played some white noise from a phone that distracted from it and slept quite well. Don’t know if the issue is only on the side of the hotel we were on, but this is a problem the hotel could solve with triple paned glass. These were all minor annoyances at best that can be solved with patience and didn’t make us regret staying here as the overall experience was pleasant. I would stay at the Bedford Regency again but maybe request a room facing away from the bar, or maybe higher up. The rest of the issues were barely on the radar being trumped by the fantastic location.

It is definitely older but very central to all the amenities of Victoria..the room was very basic but ok..the shower was amazing and ample towels, etc. No in-hotel dining but many options just close by.. an adequate place to stay short term.

Great location, right in the heart of down town with all the good and bad associated with that. Excellent pub and whiskey bar in the building. Easy walk to all the great downtown restaurants.

A beautiful place in the heart of downtown Victoria. You are minutes away from the beautiful harbour and are surrounded by shops and restaurants. Great location, great room. We will definitely be back.

Right in the middle of everything a tourist would want in Victoria. close to restaraunts, shopping, ice cream. would stay there again for sure.

Great location. Easy to walk around downtown. Two pubs downstairs. Friendly staff. We have stayed here a couple times and it feels like it needs a deep clean of the carpets and a fresh coat of paint.

Staff was friendly + helpful Located in the heart of Victoria, walkable to restaurants + waterfront