Arbutus Inn

It was okay. The staff were very friendly and gave good lip service when I needed help, but it seemed like they were only partly listening. I had to ask twice to have my room cleaned during my week-long stay. It was a very small room, and having the overflowing trash and laundry for a week was inconvenient. Then, when they finally did clean it, they missed a lot of surfaces, and it was not overly clean to start with. I had to wipe down the fridge and coffee areas before I used them. The toilet started to overflow one day, and I asked the staff to check it while I was out for the day. I returned to find it in the same condition, and I had to ask again. I am a reserved person and it stresses me out when I have to ask multiple times for a service I already paid for. The air conditioner basically just blew hot air, and I didn't want to open the window because the car rental company had their area right outside and they were constantly vacuuming vehicles, smoking, and spraying stinky cleaner. There was a door that led from the lobby to the area where the rooms are. It has a sticky opening mechanism that sounded like someone was beating on it whenever it was opened because it required so much force. Fortunately, not too many people were using that entrance during the night/early morning, but my room was right by that door and it was very, very loud. I didn't travel to stay in the room, so it was overall okay for the price, but not that great.

Efficient and professional front desk staff. Temperature control in the room is not working but they had an air conditioner that helped with cooling. The parking lot is small so carefully park your car.

We didn't have a kitchen just microwave and fridge. Everything we needed.

Solid place to stay, especially for the price.

We had a great stay. The room was very clean, the king size bed was wonderfully comfortable. We had a microwave and the mini fridge which kept our drink cold 😊. Free parking was a plus. A special thank you to Lise at the front desk, she was very pleasant, welcoming, and helpful throughout our visit. We would absolutely stay here again.