Name: Quality Inn & Suites Windsor - Downtown
Address: 675 Goyeau, Downtown Windsor, Windsor, Canada, Windsor, Ontario, CA
Price range: $75–$143 per night
Rating: 8.03

What guests think

At Quality Inn & Suites Windsor - Downtown, travelers consistently praise the friendly, helpful staff and generally clean, comfortable rooms, with a convenient downtown location near the tunnel and casino that makes walking to restaurants and attractions easy.

However, many note the immediate area feels run down with visible homelessness, and some guests felt unsafe at night. Rooms can seem dated with thin walls and street or hallway noise affecting sleep. The hot breakfast is often appreciated, though quality and service vary; parking is on site but can be tight, and a few elevator or maintenance hiccups appear. Expect solid value inside, but be mindful outside.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available but tight and sometimes confusing, and several guests mention fees; elevators felt unreliable to some, and the small gym needs improvement.

Related guest reviews

8

NADIYA

Jun 25, 2024

·

Stayed 1 night

Overall, good stay and good service. While the hotel and rooms are somewhat old and outdated, it's not bad for my 1-night stay. The rooms and bathrooms are clean but I found the bedding to have a slight musty smell. The gym is quite small. The free breakfast they offer is however pretty good! It was a decent experience.

10

Thomas

Jul 6, 2025

·

Stayed 1 night

Clean and comfortable and the woman in the breakfast room was great. Parking was tight.

10

Charles

Oct 28, 2024

·

Stayed 2 nights

Looks kinda mediocre from the outside, but legit rooms...I like the breakfast bar..The gym needed real help.. but good overall

8

Melody

Oct 5, 2025

·

Stayed 2 nights

Staff were very friendly. Clean room and convenient to get to tunnel. Charging for parking should be free especially when there are a lot of homeless people are around.

4

Bruno

Apr 29, 2025

·

Stayed 2 nights

Area is less than desirable. Paid 20.00 for parking?? 10.00 per extra guest??

8

Tiffany

Apr 27, 2024

·

Stayed 1 night

Appreciated the free parking, but the parking lot is tight especially if you drive a truck. Minor inconvenience. Overall the hotel was very clean, and service was good. Will stay there again.

6

Michelle

Apr 28, 2024

·

Stayed 1 night

Not only was there the charge for the room and taxes, etc. But when we arrived they withdrew a large sum from my account just in case they needed it. More than what the room cost including taxes and service fees!! They say they give the money back when you leave but it can take 3 to 5 days for it to show up on your account. So, you have to watch them to make sure they give it back. It is an old building, everyone seems to be working hard to keep it clean, but it needs some updating. The parking area is crazy small with skinny up and down areas to find parking. Parking area best suited for Yugo or smaller. Only 2 disability parking areas for the whole building. The advertising said breakfast included but the breakfast is only served until 9:30am on weekdays and 10 on weekends. Too early for us on vacation.

8

Ashley

Oct 15, 2024

·

Stayed 2 nights

Staff was very accomodating and friendly. The light went out in our bathroom on our last night and the elevators were a little scary to ride on. But overall good. The breakfast was delicious 😋

8

Ben

Nov 2, 2025

·

Stayed 1 night

Elevator might be broken might want to check it out. Got stuck for like 2 minutes before it would open.

8

KIMBERLY

Feb 25, 2024

·

Stayed 1 night

Staff was great, room clean. Parking availability for visitors left a lot to be desired.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas very clean or spotless, though a few reported issues like musty odors, damp carpets, dirty fixtures, or, in one case, a bed bug sighting.

Related guest reviews

10

Rynn

Feb 8, 2025

·

Stayed 1 night

hallway smells a little weird, and there wasn’t much sound proofing but i had a great time

10

Christina

Oct 16, 2025

·

Stayed 3 nights

Staff very friendly and accommodating. Rooms very clean and complimentary breakfast was awesome

2

Milad

Aug 17, 2024

·

Stayed 2 nights

Don’t eat breakfast there So dirty The hotel smells

4

Sonjia

Oct 18, 2025

·

Stayed 3 nights

I woke from my first night with bites on my right upper arm. I then saw a bed bug crawling on the other bed. I got dressed and went to front desk with picture of the insect. The front desk staff was apologetic and immediately placed me another room. I then went to a local Wal-Mart and bought a product to spray on, under and around the matress. Needless to say, I did not sleep well for the remainder of my stay. The staff was wonderful throughout, but still very traumatizing to say the least....

6

Snow

Jul 4, 2024

·

Stayed 1 night

Carpeting is so dirty!

10

Miroslav

Jan 24, 2026

·

Stayed 1 night

Check was simply and quick, we arrived at approximately 11pm. Friendly professional staff greeted us and we stayed in room 242. We ate a hit freshly made breakfast at 6;30am with the best crispy bacon ever. There was a nice selection or items and a variety of hot and cold to pick. Prior to check-in we requested a free late check out (if possible), to which the hotel granted until 12noon. We vacated the room at 11:30am and did not wait for front desk to check us out as they had their hands full with a rude customer. Truly, no staff should have to deal with disrespect as that front desk clerk did. We just dropped the key cards and left. I sent an email to confirm we had vacated the premises. The staff are professional and friendly. The property maintenance team cares, the housekeeper keep the rooms spotless. Our beds were comfy. This was one of the best stats I’ve had in Windsor. However, what really impressed me was Alyssa, she responded to my message after we had departed. She respectfully apologized because we could not che k out; which we didn’t bother us. We felt bad for the staff tolerating a disrespectful client. Further, I brought to her attention a contractor mishap; whereas they forgot to chalk by the shower of the refurbished/renovated bathroom. Not a big deal to us but an issue that if not repaired would cause damage to the hotel at a later date. Alyssa contacted maintenance immediately to have the oversight fixed.,

10

Betsy

Feb 22, 2026

·

Stayed 1 night

Quick check in and very courteous staff. Room was tidy and spotless

4

Jessica

Aug 25, 2024

·

Stayed 2 nights

Room toilet was dirty. Black spots on the wall beside the fire water sprayer. Room smelled extremely musty. Air and bedding in room felt moist. Clearly hasn’t been updated in a very long time. Front desk staff were very friendly and kind. Would not stay here again.

10

Michael

Aug 6, 2024

·

Stayed 3 nights

Cleanest rooms in the city!

6

Eric

Aug 26, 2024

·

Stayed 2 nights

The room was very damp. Our clothes were wet after a day of keeping them in the hotel room. The room also had a strong odour that was very unpleasant. The staff we friendly and welcoming. However, they were very slow to check us in and actually processed several other guests before us. Unfortunately, we would not recommend this hotel or stay there again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with some spacious suites, but the decor feels dated and soundproofing is weak, leading to street and hallway noise that can disrupt sleep.

Related guest reviews

8

NADIYA

Jun 25, 2024

·

Stayed 1 night

Overall, good stay and good service. While the hotel and rooms are somewhat old and outdated, it's not bad for my 1-night stay. The rooms and bathrooms are clean but I found the bedding to have a slight musty smell. The gym is quite small. The free breakfast they offer is however pretty good! It was a decent experience.

8

Christine

Oct 26, 2025

·

Stayed 1 night

The room had a moldy smell to it, I was worried when we got there, but it was fine. The bed was very comfortable and it was very quiet! Breakfast surpassed expectation and the staff were very pleasant

4

John

Feb 10, 2025

·

Stayed 1 night

The hotel was noisy (could hear water running in other showers) and several guests talking loudly in the hallways between 1:00 am and 4:00 am.

10

Melanie

Oct 27, 2025

·

Stayed 2 nights

Staff and manager were extremely helpful and gave suggestions for our stay in Windsor. What we should go and see while there. The room was nice. Very spacious. We would definitely book again.

6

Jason

Feb 3, 2025

·

Stayed 1 night

Nice service and front desk. Room was clean and large size, bathroom reasonable. Doors a paper thin and could hear neighbours having a 2am burger and chat (every word..). Request room away from people.

6

James

Nov 16, 2023

·

Stayed 1 night

My wife and I stayed for one night, while seeing a show at the casino. The staff were friendly and our check in experience was smooth. We were happily surprised that our room was a suite (I assumed it would be a standard king room), and everything was clean and well kept. The room didn't feel super modern or updated, but there was nothing wrong with it. As others have mentioned, the hotel feels like it's in a bit of a sketchy area. We walked to dinner, the casino, then back to the hotel. I didn't feel particularly unsafe, but it is very much in a run down part of the city. I don't like to leave a negative review based on just that, but for us the worst part was the noise. Our room faced the street, and we were kept up from loud cars/trucks/emergency vehicles for much of the night. We live in a downtown area and are used to the background noise of traffic, but there are traffic lights at the corner where the hotel is- every vehicle passing by was not only loud, but was accelerating from a stop right beside us when the lights changed. We also woke up at around 3am to the cleaning service going into the next room. I'm not sure if there was an unexpected cleanup needed or what the situation was, but either way it added to our noisy stay unfortunately. The price was slightly lower than some other options, but based on our disrupted sleep we will likely go with a different location next time

4

Linda

Oct 16, 2024

·

Stayed 1 night

It was incredibly noisy. The walls were so thin that we could hear the TV in the adjoing room and also hear other guests talking. Noise in the hallways. We did not rest at all.

6

Robert

Nov 10, 2025

·

Stayed 1 night

Only was in the room for about 7 hours but seemed overpriced, noise from above me, etc. Would not stay again.

8

David

Sep 5, 2025

·

Stayed 1 night

Inside of hotel is nicer than the outside. Room was newish.

10

Tracy

Feb 16, 2025

·

Stayed 1 night

We enjoyed our stay. Our jacuzzi room was huge and well maintained. Breakfast was delicious and the service throughout the hotel was excellent. We would definitely stay here again.

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Service

Service is frequently praised as friendly, welcoming, and helpful across the property, with staff often going above and beyond; however, isolated complaints mention billing or check-in errors and occasional unprofessional interactions.

Related guest reviews

8

Matthew

May 13, 2024

·

Stayed 1 night

Nick at the front desk was a great help!

2

Diana

Oct 7, 2025

·

Stayed 1 night

Was checked in by Melissa, she messed up my credit card.room was already fully paid but she put multiple authorizations thru and charged me again for my room. Now I have 2 charges on my credit card. They should train their staff properly on how to check people in who already paid. I have escalated to look into this further and if no resolution, I’m filing a dispute against the hotel with my bank. The room had no soap and shower gel. Had to go downstairs and ask for it. The breakfast area had a none operational toaster. The toaster is 20$ at Walmart… I come to Windsor a lot but will never come back here again.

10

Kim

Sep 17, 2025

·

Stayed 1 night

The staff were exceptional. From the manager, to front desk and the server at breakfast were all very friendly and welcoming. The eagerness to ensure our stay was good went above and beyond.

10

Lil

May 31, 2025

·

Stayed 2 nights

We booked after having a small house fire. I read the reviews and decided to try it. We came in after midnight and the night manager was very kind and helpful. The beds are so comfortable that we’ve had the best sleep over the past few days, in a clean, non-odorous room. Our room seems very quiet, without outside noise. The cleaning staff is friendly, kind, polite and helpful. There is a “full” hot/cold breakfast included with the price which includes eggs (scrambled/boiled), bacon, sausage and hashbrowns as well as various hot and cold cereals, baked goods and make-your-own Belgian style waffle station. Bagels, bread, toast, cream cheese, peanut butter, jams and fruit are also available. The protein is important for us because we are diabetic and can’t just have a “continental” breakfast. There is coffee, tea, water, juices and milk to drink. The kitchen staff are very friendly and accommodating which is greatly appreciated. There is also coffee and a water station in the lobby as well as a snack room with vending machines. We have had to extend our stay a few times and every staff member has been helpful and courteous. Our room has a small fridge and a microwave as well as Wifi. There is a hairdryer to use and the shower/toilet is separate from the sink which saves time when two people are getting ready. There is a computer and printer in the lobby for patrons if needed. There are elevators to rooms on higher floors and plenty of parking. A very good place to stay!

4

Ali

Sep 4, 2024

·

Stayed 1 night

1.The front desk (Derek) told me to ask a “cleaning lady” for supplies (ie. toothbrush + plastic bag) after first arriving at the hotel. 2. At 11:30, front desk (Derek), came and began slamming on my door while I was in the shower. After getting out, I realized the door was left open. 3. This employee is a liability

10

Wendy

Apr 30, 2025

·

Stayed 1 night

The staff was amazing. Everyone was so friendly and helpful. Right location for the event I was attending. Comfortable and clean.

10

Miroslav

Jan 24, 2026

·

Stayed 1 night

Check was simply and quick, we arrived at approximately 11pm. Friendly professional staff greeted us and we stayed in room 242. We ate a hit freshly made breakfast at 6;30am with the best crispy bacon ever. There was a nice selection or items and a variety of hot and cold to pick. Prior to check-in we requested a free late check out (if possible), to which the hotel granted until 12noon. We vacated the room at 11:30am and did not wait for front desk to check us out as they had their hands full with a rude customer. Truly, no staff should have to deal with disrespect as that front desk clerk did. We just dropped the key cards and left. I sent an email to confirm we had vacated the premises. The staff are professional and friendly. The property maintenance team cares, the housekeeper keep the rooms spotless. Our beds were comfy. This was one of the best stats I’ve had in Windsor. However, what really impressed me was Alyssa, she responded to my message after we had departed. She respectfully apologized because we could not che k out; which we didn’t bother us. We felt bad for the staff tolerating a disrespectful client. Further, I brought to her attention a contractor mishap; whereas they forgot to chalk by the shower of the refurbished/renovated bathroom. Not a big deal to us but an issue that if not repaired would cause damage to the hotel at a later date. Alyssa contacted maintenance immediately to have the oversight fixed.,

10

Betsy

Feb 22, 2026

·

Stayed 1 night

Quick check in and very courteous staff. Room was tidy and spotless

10

Kellie

Dec 10, 2024

·

Stayed 1 night

Excellent customer service

10

Vivian

Sep 14, 2025

·

Stayed 3 nights

The staff all friendly but professional, nothing to much trouble.

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AI-generated summary based on recent guest reviews

Location

Downtown location is convenient for the tunnel, casino, riverfront, and restaurants, with many places walkable. Several reviews caution that the immediate area looks run down with visible homelessness, and some guests felt unsafe after dark.

Related guest reviews

10

wenting

Jul 19, 2025

·

Stayed 1 night

Location is convenient,not far away from Caesar and riverside. Staff are polite and respectful.

10

Lorne

Nov 15, 2024

·

Stayed 2 nights

Great downtown location. Nice clean location Good price

8

Megan

Nov 11, 2024

·

Stayed 1 night

Hotel staff was friendly and efficient. Restaurants in walking distance. Area did have an obvious homeless population but did not feel unsafe

4

John

Nov 23, 2025

·

Stayed 1 night

Staff was nice, however the area around the hotel is horrible. Boarded up buildings, very very sketchy neighbourhood, (drugs, homeless,abandoned buildings) felt very unsafe. Our room smelt like bleach, i dont even want to think about that one... We checked in, walked to the casino which was a terrible idea, came back and checked out. They needed 24 hours for cancellation/refund. Anyways, not a nice place or neighbourhood.

10

Peter

Dec 15, 2024

·

Stayed 1 night

Staff was great, breakfast was a nice bonus with good options. Excellent location if you're going to Detroit but staying on the Canadian side, 500m to the border, 1km to the Casino. Would definitely stay here again.

8

Jenn

Jul 27, 2025

·

Stayed 2 nights

The staff at this property were absolutely amazing? The staff that checked us in were super friendly and offered great restaurant and attractions recommendations close by. There was a full breakfast with something for everyone. The staff member working the breakfast area was keeping everything topped up and even clearing plates from the tables as people finished. The hotel is very clean and well maintained on the inside. Unfortunately, the neighborhood wasn’t the greatest location. Lots of drug use happening right outside the doors.

8

Patrick

Mar 5, 2024

·

Stayed 1 night

It’s proximity to the tunnel.

8

Cheryl

Oct 21, 2025

·

Stayed 1 night

We had a short stay but everything was great. Friendly, welcoming staff. Close to the US Tunnel. Would stay again.

10

Teresa

Nov 14, 2024

·

Stayed 3 nights

The hotel is within walking distance to restaurants, bars, walking along the river and Windsor Casino.

6

Kirsten

May 15, 2025

·

Stayed 2 nights

The hotel was very dated. The area around was pretty run down and there were many homeless people roaming all around the area. I didn't feel unsafe because my husband was with me, but I wouldn't have walked around alone. The staff at the hotel was great: friendly and helpful.

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AI-generated summary based on recent guest reviews

Dining

The hot breakfast is commonly appreciated for variety and value, and breakfast staff are often attentive. Feedback is mixed on quality and experience, with occasional complaints about items, timing, cleanliness, or a brusque attendant.

Related guest reviews

2

Milad

Aug 17, 2024

·

Stayed 2 nights

Don’t eat breakfast there So dirty The hotel smells

10

peter

Jun 3, 2024

·

Stayed 1 night

Breakfast was weak less stuff better quality powdered eggs don’t cut it

10

Jessica

Oct 20, 2025

·

Stayed 2 nights

Great breakfast and excellent staff. Good location

8

Ashley

Oct 15, 2024

·

Stayed 2 nights

Staff was very accomodating and friendly. The light went out in our bathroom on our last night and the elevators were a little scary to ride on. But overall good. The breakfast was delicious 😋

8

Jenn

Jul 27, 2025

·

Stayed 2 nights

The staff at this property were absolutely amazing? The staff that checked us in were super friendly and offered great restaurant and attractions recommendations close by. There was a full breakfast with something for everyone. The staff member working the breakfast area was keeping everything topped up and even clearing plates from the tables as people finished. The hotel is very clean and well maintained on the inside. Unfortunately, the neighborhood wasn’t the greatest location. Lots of drug use happening right outside the doors.

4

Amir

Feb 15, 2024

·

Stayed 1 night

Bathroom without exhaust fan, surrounding area not so good & most important the lady who severed breakfast is rude she literally stands in the breakfast area and stared us while our family were having breakfast for a good five minutes as we were first in the breakfast area and no other person were there. You charged for breakfast and staring your guest why they are taking time while eating.

10

Miroslav

Jan 24, 2026

·

Stayed 1 night

Check was simply and quick, we arrived at approximately 11pm. Friendly professional staff greeted us and we stayed in room 242. We ate a hit freshly made breakfast at 6;30am with the best crispy bacon ever. There was a nice selection or items and a variety of hot and cold to pick. Prior to check-in we requested a free late check out (if possible), to which the hotel granted until 12noon. We vacated the room at 11:30am and did not wait for front desk to check us out as they had their hands full with a rude customer. Truly, no staff should have to deal with disrespect as that front desk clerk did. We just dropped the key cards and left. I sent an email to confirm we had vacated the premises. The staff are professional and friendly. The property maintenance team cares, the housekeeper keep the rooms spotless. Our beds were comfy. This was one of the best stats I’ve had in Windsor. However, what really impressed me was Alyssa, she responded to my message after we had departed. She respectfully apologized because we could not che k out; which we didn’t bother us. We felt bad for the staff tolerating a disrespectful client. Further, I brought to her attention a contractor mishap; whereas they forgot to chalk by the shower of the refurbished/renovated bathroom. Not a big deal to us but an issue that if not repaired would cause damage to the hotel at a later date. Alyssa contacted maintenance immediately to have the oversight fixed.,

10

jenni-lee

Jun 3, 2025

·

Stayed 3 nights

The hotel was wonderful. Very comfortable beds, clean rooms, wonderful breakfast options. Would stay here again!

10

nevila

Oct 12, 2025

·

Stayed 1 night

Great breakfast.

10

Pauline

Oct 10, 2024

·

Stayed 1 night

Great hotel to stay at for concerts and events in Windsor or Detroit Amazing breakfast spread Friendly efficient staff

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AI-generated summary based on recent guest reviews

Month	Average price
January	$80
February	$80
March	$74
April	$81
May	$85
June	$84
July	$92
August	$103
September	$99
October	$94
November	$91
December	$80

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $88	18 $93	19 $111
20 $80	21 $82	22 $89	23 $88	24 $91	25 $103	26 $107
27 $80	28 $86	29 $84	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $109	3 $109
4 $80	5 $86	6 $86	7 $86	8 $86	9 $96	10 $96
11 $80	12 $82	13 $82	14 $82	15 $123	16 $143	17 $143
18 $75	19 $86	20 $86	21 $86	22 $81	23 $109	24 $109
25 $80	26 $84	27 $84	28 $81	29 $81	30 $100	31 $106

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Upgrade)

Suite, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 1 King Bed

Standard Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn & Suites Windsor - Downtown

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Prices for upcoming dates