Glärnischhof by TRINITY

Lovely bathroom but would have preferred walk- in shower. Excellent breakfast- lots of choice. Staff very pleasant and helpful.

The young lady at the front desk was unprofessional. We arrived early at 8am and she dismissed us by saying our room would not be ready until 4pm. What she should have said was, "Welcome to our hotel. We have a comfortable lounge for your use and we will call you in a few hours when your room becomes available." Some training in customer service is definitely needed.

This hotel is old, run-down, and has numerous issues. It looks nothing like the photos online. Our hearts sank the moment we arrived and saw the filthy entrance: cigarette butts overflowing from a broken outdoor ashtray, trash scattered across the ground, and stained, faded carpeting leading inside. Unfortunately, the problems only escalated from there. Many things in the room were broken, missing, or dirty. We made multiple complaints, and while one or two issues were addressed, most were not. The list of problems included: • Cigarette burns on the bed and walls • Stained walls • Ripped and stained carpeting • In-room phone not working (eventually fixed) • Bathroom sink drain clogged • Shower drain clogged, causing the entire bathroom to flood • Extremely poor sound insulation — you hear everything outside, especially traffic • Only one manual key per room • Missing or nonfunctional devices • A cracked electrical outlet in the desk that literally sparked when touched • Overflowing cigarette butts at the entrance • Faded and stained carpet in the lobby • Lounge advertised as open but was closed • Error message on the Sleep Number bed Overall, this property is in serious disrepair and does not meet basic expectations for cleanliness, safety, or comfort. The few bright spots included a friendly staff, large rooms, an adequate breakfast, and although there were issues, the bathrooms were somewhat updated.

Nice hotel

Rooms very very dated, toilet smelt of damp, crack in bath, beds uncomfortable, breakfast not good at all. Very disappointing for the price paid.