Is parking available at the hotel?

Free self parking is available on-site. Valet parking is also offered, but it may be limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. The cost is approximately CNY 258 for adults and CNY 128 for children. Children aged 5 and younger eat free breakfast.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of CNY 750 per vehicle (one-way, maximum occupancy 3). To arrange pick-up, guests must contact the property 24 hours prior to arrival.

What accessibility features does the hotel offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Shanghai, within a 5-minute drive of Shanghai Tower and People's Square. It is 2.9 miles (4.7 km) from The Bund and 2.5 miles (4 km) from Nanjing Road Shopping District. Nearby attractions include Jin Mao Tower (0.2 km), IFC Mall (0.4 km), and the Oriental Pearl Tower (1.3 km).

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool. Guests are required to wear swim caps, and appropriate swimwear must be worn. The pool is closed seasonally from December 14 to December 19.

What are the hotel's policies regarding children?

Children are welcome at the property. Children aged 5 and younger can stay for free.

What are the policies for extra beds or cribs?

The property offers rollaway beds for a fee of CNY 408 per night. Advance request or confirmation may be required for extra beds.

Grand Hyatt Shanghai - Luxury Accommodation

Average nightly price at Grand Hyatt Shanghai by month, last 12 months (USD)
Month	Average price
January	US$166
February	US$167
March	US$200
April	US$192
May	US$202
June	US$189
July	US$181
August	US$188
September	US$193
October	US$206
November	US$213
December	US$190

What guests think

At Grand Hyatt Shanghai, guests highlight stunning skyline views from very high floors and a convenient Pudong location near metro links, but also note an aging property with intermittent maintenance and air-conditioning problems and long, sometimes chaotic, check-in lines.

Rooms are generally spacious with memorable bathtub views, though windows can be grimy and occasional smoke odours or noise are reported. Staff are frequently described as friendly and helpful, yet English ability varies and service can be slow or disorganized, notably at breakfast. Facilities include a pool, gym and sky bars, but the gym and pool feel small or dated to some, Wi-Fi can be unreliable, and bar prices are high. Expect big views and convenience with occasional service queues and wear.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, gym and sky bars draw praise for views. Several guests found the gym or pool small or dated, and bar prices high.

Related guest reviews

8

Yu

6 Mar 2025

·

Stayed 2 nights

The breakfast was very good and the bed was very clean and soft. The hotel room was spacious and the bathtub had an excellent view. The swimming pool was too small.

6

Glen

4 Dec 2024

·

Stayed 2 nights

The location and view are amazing. Worth it for the experience. The gym is a little dated, definitely needs updating from the mid 2000s vibe. Breakfast buffet on Sunday was a big disappointment. Dirty tables, not enough staff, not enough food for the crowd. Cloud 9 bar is cool, but slow service and limited menu. Typical post-pandemic Chinese hotel lack of English skills throughout.

10

Steve

13 Jan 2026

·

Stayed 5 nights

Great location in one of the tallest towers in the Shanghai Finance district and only a short walk to the nearest station (and one stop on the train to The Bund). Very impressive interior and an excellent breakfast. The only negative would be the price of some of the drinks in the various bars including a pot of tea for 468RMB.

10

Adilson

20 Nov 2025

·

Stayed 10 nights

Hotel bem localizado. Seguro. Vista fenomenal, excelente room service. Conta com staff atencioso e com um ótimo café da amanhã, ocidental e oriental. Academia pequena porém funcional. Spa excelente e piscina para atender a demanda n

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8

Nicolaas Ronald

29 Mar 2025

·

Stayed 1 night

This was definately a nice hotel but do not expect a 5 star experience. Long lines at the check in, crowded breakfast buffet, aged rooms, a bar which only opens from 5pm, etc. But, definately nice views, the reason I think most people want to stay here.

10

Malcolm Nicholas

29 Nov 2025

·

Stayed 5 nights

You wont be disappointed staying here. The view is breathtaking. Rooms are spacious and very well organized with a good size bath and shower. Couple of english speaking channels on TV including CNN. Rooms are serviced in a timely manner each day and staff very friendly. Buffet breakfasr caters for western and Asian style foods and is very extensive. Suggest going to Cloud 9 (bar and restaurant) it's a bit hidden but well worth the exploration to find it upwards if level 80!

10

Manjoat

30 Jan 2025

·

Stayed 2 nights

Amazing hotel. Great pool and gym. Communication in English was difficult but everyone was very welcoming and friendly. The area isn’t that lively at night but still a great stay at the views are great.

10

yune

26 Feb 2026

·

Stayed 3 nights

오래된건물??이지만 시설 깔끔하고 좋았습니다 지하3층에 편의점 잇는것만 다들 알면 더 좋을듯

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10

masato

26 Nov 2025

·

Stayed 2 nights

素晴らしい外灘の眺めでした。 87階のバーは、ノンアルコールでしたが、2人で170元程度でお手頃で、しかも最高の眺めです。夜10時には外灘のライトアップが消えますので、10時前に入るのがお勧めです。

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8

Yong Jun

5 Jan 2026

·

Stayed 1 night

호텔 전망 최고 바에서 전망을 보면서 한잔 하기에 바 창문이 작아서 아쉬웠네요

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Cleanliness

Many reviews describe rooms and public areas as clean, but recurring issues include dirty exterior windows, occasional bathroom dust, and smoke odours.

Related guest reviews

2

Christopher

22 May 2025

·

Stayed 3 nights

This was one of the worst hotel stays. Firstly right from Check in the fridge was broken and smelled like burnt rubber. The WiFi was shoddy. And the AC never got the room cold. Then we found out that the bathroom light was broken. We reported this multiple times - they came, fixed it, then then next morning it didn’t turn on again. It was exhausting. The windows of the hotel are filthy so you don’t even get a good view from your room.

8

Sin Ki

7 Nov 2025

·

Stayed 2 nights

客房望向東方明珠塔的景觀的確是很漂亮，但玻璃有污跡，影響效果，整潔度有待加強。畢竟酒店已有些歷史，在維修保養應該要加強，地點到四處都方便，職員有禮，更主動介紹酒店。

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10

Kiyoko

25 Nov 2025

·

Stayed 2 nights

清潔でした

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10

Hyonsoo

30 Oct 2025

·

Stayed 2 nights

깨끗한 객실

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10

huijuan

22 Apr 2025

·

Stayed 1 night

建物は古くなっても清潔感は良い

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10

Hai

24 Nov 2025

·

Stayed 2 nights

Clean

8

Chi Ying

29 Dec 2025

·

Stayed 1 night

浴室多塵望江的觀景窗有污漬前台職員沒有主動協助亦沒有維持秩序 lounge位置少，下午茶食物基本只有一款三文治和兩款曲奇，唯一的三文治等半小時也沒有補貨，連續兩天都未能品賞到 Lounge供應至十點半，但十點已清空一半，沒有再增加供應，完結前亦沒有提醒食客，當想再去拿取食物時才發現已10:34並已清空枱面

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2

Adrian Ruben

2 Feb 2026

·

Stayed 2 nights

La habitación tenía un olor a cigarro, el colchón muy mal , el aire acondicionado no dejaba de hacer ruido , ni había agua caliente , el hotel mucho ruido , definitivamente perdió toda su encanto

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10

JINSOO

31 Dec 2025

·

Stayed 2 nights

객실 깨끗하고 직원도 매우 친절

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10

Yannick

22 Nov 2025

·

Stayed 2 nights

Chambre très propre, le brunch est immense et très varié, personnel très courtois. J’ai adoré

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Rooms

Spacious rooms with standout skyline views and bathtubs facing the city. Some note dated furnishings, thin walls or outside noise, and unreliable Wi-Fi or limited TV selection.

Related guest reviews

6

Carlos

30 Sept 2025

·

Stayed 1 night

Very old need new remodeling

6

Andreas

1 Nov 2025

·

Stayed 4 nights

Ok skick, men kändes absolut inte lyxigt.Extremt dåligt wifi, inget utbud på tv:n, varken västerländskt eller kinesiskt. Bra sängar.

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10

Michal

5 Mar 2025

·

Stayed 1 night

Perfect location, perfect view, nice room

8

Eric

31 Oct 2025

·

Stayed 2 nights

Internet is terrible. Sites accessible on phone not accessible through hotel WiFi.

8

Nicolaas Ronald

29 Mar 2025

·

Stayed 1 night

This was definately a nice hotel but do not expect a 5 star experience. Long lines at the check in, crowded breakfast buffet, aged rooms, a bar which only opens from 5pm, etc. But, definately nice views, the reason I think most people want to stay here.

10

Malcolm Nicholas

29 Nov 2025

·

Stayed 5 nights

You wont be disappointed staying here. The view is breathtaking. Rooms are spacious and very well organized with a good size bath and shower. Couple of english speaking channels on TV including CNN. Rooms are serviced in a timely manner each day and staff very friendly. Buffet breakfasr caters for western and Asian style foods and is very extensive. Suggest going to Cloud 9 (bar and restaurant) it's a bit hidden but well worth the exploration to find it upwards if level 80!

8

Tomasz

11 Sept 2025

·

Stayed 3 nights

Amazing views and room quality. I was offered an upgrade but wasn’t told the price. It was bit expensive though worth it. Would be good to be told rate ahead of time. I had problems with connecting to WiFi and was unable to connect due to some routing error.

10

Chengyan

25 May 2024

·

Stayed 3 nights

The room was modern and very pretty. Location was great, it’s right next to the tallest building in Shanghai and very close to the metro stop. Yet, the walls were too thin so we can hear other people talking. Their checkin process was disorganized, we literally have to check with the front desk each time, and they did not text/call us.

10

Ahmet

17 Oct 2025

·

Stayed 2 nights

Flot hotel med værelser startende fra ca. 55. etage og op til 87. etage. Store værelser med badekar osv. Rent og pænt indrettet. Placeringen er også rigtig fin i Pudong. Rigtig mange lokale foran hotellet der tager en masse selfies i stor stil fordi det lige er i midten med alle skyskrabere.

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8

Kyoung

30 Dec 2024

·

Stayed 3 nights

Generally good, but weak noise protection from outside and near rooms.

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Service

Interactions are often friendly and helpful, yet English proficiency varies and check-in can involve long queues. Reports also mention slow or disorganized breakfast service, limited early check-in, and inconsistent concierge support.

Related guest reviews

6

Yuji

20 Feb 2025

·

Stayed 1 night

チェックインにこんなにも時間がかかるものか･･･休むはずが、疲れに行ったみたいだ。時間帯にもよるのかもしれないが、もう来ないと思う。

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4

James

30 Aug 2025

·

Stayed 4 nights

I want to start off by saying the building and location are great. I enjoyed the skyline views from my room and the accessibility to local shopping malls and restaurants. My issues are mainly related to the staff and service. Now, although mostly insignificant, I didn't appreciate my card being charged slightly less than double the room fee (for a deposit). This wasn't that big of an issue although it's slightly inconvenient that I have to wait 2-3 business days for my money to be returned to me. I also did not like the assumption that I would be dining at the hyatt for the duration of my stay.

4

Alex

23 Nov 2025

·

Stayed 3 nights

Check in was really slow. Many people waiting and nowhere to sit - a recurring problem at this hotel. Aircon in room was not working and despite asking for it to be fixed, it never was. Service at breakfast was really poor. Queuing and delays everywhere. No cups. No glasses. No plates. Empty food places. No breakfast tea. A tired, run down hotel which hasn’t got the space to serve its guests properly.

10

Erica

20 May 2025

·

Stayed 2 nights

이번 가족 여행에서는 쌍둥이 아이들과 함께 상해의 랜드마크 건물 안에 위치한 이 호텔에 머물렀습니다. 호텔이 워낙 상징적인 건물 안에 있어서, 아이들에게 상해의 대표적인 풍경을 직접 보여주기에 정말 좋은 장소였어요. 도시 어디에서든 이 건물이 보여서 길 찾기도 수월했고, 아이들이 상해 관련 책자를 볼 때마다 “여기가 우리가 묵었던 곳이야!” 하며 기억하기도 쉬워했던 점이 인상 깊었어요. 객실에서는 동방명주가 한눈에 보이는 멋진 뷰가 펼쳐져서, 아이들과 함께 창밖 풍경을 보는 재미도 쏠쏠했어요. 호텔 수영장도 쾌적하게 잘 관리되어 있었고, 내부에 보안요원이 상주하고 있어서 아이들과 함께 안심하고 수영을 즐길 수 있었어요. 조식도 아이들과 함께하기 괜찮았어요. 호텔 직원분들도 모두 친절하셨고, 현장에서의 의사소통에도 전혀 어려움이 없었습니다. 다만 아쉬웠던 점은, 호텔 방문 전 메시지로의 소통이 원활하지 않았다는 거예요. 공항 픽업 관련해서 여러 차례 메시지를 보냈지만 답변을 받기 어려웠고, 결국 상해에 사는 지인의 도움을 받아 직접 전화를 걸어 해결했어요. 급한 문의는 메시지보다 전화로 연락하는 것이 훨씬 빠르고 확실한 것 같아요. 그럼에도 불구하고 전반적으로는 매우 만족스러운 숙박이었고, 다음에 아이들과 함께 다시 상해를 방문하게 된다면 꼭 이 호텔에서 다시 묵고 싶어요!

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10

Alejandro

13 Apr 2024

·

Stayed 2 nights

Very nice hotel but rooms are a little outdated compared to other grand hyatts. We were expecting more modern and luxurious. Staff wasnt friendly NEVER. Reception or buffet staff not friendly at all.

8

FRANCISCO J

11 Nov 2025

·

Stayed 3 nights

el desayuno buenísimo, toto el personal muy amable, no le doy el 5 por que la capacidad del lobby esta rebasada, tanto el check inn como el check out muy tardados con la fila de espera

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4

Geen

7 Nov 2025

·

Stayed 7 nights

O hotel pode ser ótimo mas se não tem um check in antecipado para hóspedes que chegam antes para mim não serve. Se você vai chegar na Cidade muito antes do check in que é às 15horas, saiba que esse hotel pode não ser uma boa alternativa porque vai ficar mofando no lobby até a hora do quarto estar disponível. Outros hotéis 5 estrelas tem disponibilidade imediata que você chega.

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10

HYUNSOOK

24 Nov 2025

·

Stayed 2 nights

It was a wonderful place for a family trip. I was especially grateful for the staff’s kindness at check-in. They even contacted the restaurant I booked for my mom’s birthday and helped confirm everything. When we entered the room, we found a birthday bouquet and a cake waiting for my mom, which made the day even more special. This was our second stay, and if we visit Shanghai again, we would definitely love to come back to this hotel. Thank you so much!

4

Song

2 Nov 2025

·

Stayed 3 nights

Stay was ok. concierge service was poor , price was quoted different than its booking and was unable to resolve matter professionally , same with Expedia customer service is incompetent and won’t able to communicate

10

soren

4 Dec 2025

·

Stayed 1 night

Venlighed og professionel

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Location

Centrally placed in Pudong’s Lujiazui, near metro lines and major malls, with easy access to the Bund. The immediate area feels quieter at night and less walkable for casual dining than across the river.

Related guest reviews

10

Haibei

15 Oct 2025

·

Stayed 1 night

Center of the financial center. The building itself is the landmark.

10

Likun

12 Nov 2024

·

Stayed 1 night

Very nice location and has the million dollar view of Bund. However, it's not a location for people to walk around.

10

Vyacheslav

8 Nov 2025

·

Stayed 3 nights

Bra rum, rent och ändamålsenligt. Fin utsikt. Bra frukost med variation. Bra läge

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10

Steve

13 Jan 2026

·

Stayed 5 nights

Great location in one of the tallest towers in the Shanghai Finance district and only a short walk to the nearest station (and one stop on the train to The Bund). Very impressive interior and an excellent breakfast. The only negative would be the price of some of the drinks in the various bars including a pot of tea for 468RMB.

10

Charlie

19 Aug 2024

·

Stayed 3 nights

The location offers very scenic views of the Bund, especially revered at nighttime. The connivence of close proximity to Shanghai Metro Lines 2 & 14 allows for effortless transport across the Huangpu River to many different scenic locations, like the Bund, Yuyuan Old Street and Shanghai Disneyland within minutes. Additionally, Line 2 transports directly to the airport with availability to shorten transit time by taking the Maglev as an alternative.

10

Michael

5 Oct 2025

·

Stayed 7 nights

Excellent. Near Subway Station. Perfect to explore the city.

8

Tin Yau

22 Jul 2024

·

Stayed 3 nights

Room is large enough for a comfortable stay. Metro station is near the hotel, around a 5 minutes walk. However, the street nearby is a popular photo taking spot, which is very crowded at all time.

10

Ahmet

17 Oct 2025

·

Stayed 2 nights

Flot hotel med værelser startende fra ca. 55. etage og op til 87. etage. Store værelser med badekar osv. Rent og pænt indrettet. Placeringen er også rigtig fin i Pudong. Rigtig mange lokale foran hotellet der tager en masse selfies i stor stil fordi det lige er i midten med alle skyskrabere.

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10

Ryan

13 Sept 2025

·

Stayed 4 nights

Great location!

8

HYUNJOO

12 Feb 2024

·

Stayed 2 nights

The view was wonderful, and it was so convenient to shop IFC mall and Shanghai Tower. And subway is near the hotel.

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Dining

Breakfast is frequently praised for variety and taste, but several guests encountered crowding, slow replenishment, or food served cold. Executive lounge offerings are limited, and bar drinks are considered expensive; on-site restaurants and room service receive positive notes.

Related guest reviews

6

Glen

4 Dec 2024

·

Stayed 2 nights

The location and view are amazing. Worth it for the experience. The gym is a little dated, definitely needs updating from the mid 2000s vibe. Breakfast buffet on Sunday was a big disappointment. Dirty tables, not enough staff, not enough food for the crowd. Cloud 9 bar is cool, but slow service and limited menu. Typical post-pandemic Chinese hotel lack of English skills throughout.

8

Geisy

25 Oct 2024

·

We traveled with our 10 year old son, and a couple friends of us. We booked a Suite, and our friends stayed a Suite too. This hotel was very beautiful and clean. We booked a suite for us and another for our friends. However, the food that was included at the lounge was very disappointing. Their food selection was very poor, compared to other hotels that we experienced in this trip, like the Park Hyatt in Seoul, the Grand Hyatt in Hong Kong, the Shangri-la in Guilin, and the Intercontinental in Beijing. We were surprised that such a large hotel with that amazing location, was not better. Though, this gave us the opportunity to go outside to the mall next to the hotel, and there we experienced such incredible foods from China and Japan, full of amazing flavors... that was an unforgettable food tasting experience.

10

Steve

13 Jan 2026

·

Stayed 5 nights

Great location in one of the tallest towers in the Shanghai Finance district and only a short walk to the nearest station (and one stop on the train to The Bund). Very impressive interior and an excellent breakfast. The only negative would be the price of some of the drinks in the various bars including a pot of tea for 468RMB.

10

Siu Lee

16 May 2025

·

Stayed 5 nights

員工服務態度非常好酒店酒店的自助早餐選擇很多近東方明珠塔觀景甚佳

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10

Malcolm Nicholas

29 Nov 2025

·

Stayed 5 nights

You wont be disappointed staying here. The view is breathtaking. Rooms are spacious and very well organized with a good size bath and shower. Couple of english speaking channels on TV including CNN. Rooms are serviced in a timely manner each day and staff very friendly. Buffet breakfasr caters for western and Asian style foods and is very extensive. Suggest going to Cloud 9 (bar and restaurant) it's a bit hidden but well worth the exploration to find it upwards if level 80!

10

Karim

2 Dec 2025

·

Stayed 3 nights

Superbe restaurant... le personnel de salle est serviable et attentif. La chambre c’est douillet. La douche c’est high-tech.😊

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10

GLEDSON

25 Jun 2025

·

Stayed 7 nights

Amazing hotel, perfect in every aspect. The grand river view room has an outstanding view of the Bund, and the Club Executive Lounge is a great place to relax and have a light meal after a day of work (or after visiting the many attractions in Shanghai).

8

Chi Ying

29 Dec 2025

·

Stayed 1 night

浴室多塵望江的觀景窗有污漬前台職員沒有主動協助亦沒有維持秩序 lounge位置少，下午茶食物基本只有一款三文治和兩款曲奇，唯一的三文治等半小時也沒有補貨，連續兩天都未能品賞到 Lounge供應至十點半，但十點已清空一半，沒有再增加供應，完結前亦沒有提醒食客，當想再去拿取食物時才發現已10:34並已清空枱面

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6

Thomas

24 Feb 2025

·

Stayed 1 night

Very friendly staff. I have one item which was not like a 5 Star Hotel and that was the breakfast buffet. All items have been cold. Egos, dumpling noodles etc. I love the Chinese breakfast, but it have to be warm.

10

Yannick

22 Nov 2025

·

Stayed 2 nights

Chambre très propre, le brunch est immense et très varié, personnel très courtois. J’ai adoré

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $171	2 $159	3 $187
4 $187	5 $173	6 $151	7 $166	8 $110	9 $163	10 $160
11 $198	12 $252	13 $293	14 $326	15 $299	16 $341	17 $296
18 $220	19 $231	20 $231	21 $288	22 $231	23 $260	24 $263
25 $231	26 $231	27 $251	28 $231	29 $229	30 $231	31 $234

Grand Hyatt Shanghai

Prices for Grand Hyatt Shanghai

Monthly average prices

About this property

Location

Room options

Grand Suite, 1 King Bed, City View

Club Room, 1 King Bed (Deluxe)

Suite (Diplomat)

Room, 1 King Bed, River View

Room, 2 Twin Beds, River View

Club Room, 2 Twin Beds

Business Twin Room, 2 Double Beds, City View

Club Room, 1 King Bed, River View (Deluxe)

Room, 1 Queen Bed

Grand Suite, 1 King Bed

Room, 1 Queen Bed, River View

Club Room, 1 Queen Bed

Club Room, 1 King Bed

Club Room, 1 Queen Bed, River View

Club Room, 1 King Bed, River View

Room, 2 Twin Beds

Room, 1 King Bed

Guest reviews of Grand Hyatt Shanghai

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Hyatt Shanghai

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30 $158