Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Self-serve breakfast is available for a fee, served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

Where is the property located in relation to key landmarks?

The hotel is centrally located, a 4-minute walk from Huai Hai Road Shopping District and 9 minutes by foot from Shanghai International Trade Plaza. It is 1.1 miles from People's Square and 1.2 miles from Shanghai Museum.

Is there a swimming pool at the property?

Yes, there is an indoor swimming pool available, with access from 7:00 AM to 9:00 PM.

What are the policies for guests staying with children?

One child 5 years old or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Guests must contact the property in advance to reserve cribs or rollaway beds. A rollaway bed fee of CNY 300.0 per day applies.

Okura Garden Hotel Shanghai - Luxury Stay in Shanghai

Average nightly price at Okura Garden Hotel Shanghai by month, last 12 months (USD)
Month	Average price
January	US$141
February	US$112
March	US$122
April	US$121
May	US$129
June	US$127
July	US$121
August	US$122
September	US$135
October	US$146
November	US$177
December	US$160

What guests think

At Okura Garden Hotel Shanghai, reviewers highlight the central Former French Concession setting with tranquil gardens and easy metro access, while noting that this historic property's rooms and some facilities feel old-fashioned even though upkeep is generally solid.

Breakfast is frequently praised for variety and taste, though a few guests faced inclusion or price issues and some considered it average. Rooms are comfortable with strong showers, views, and Japanese toilets, but several mention dated decor, limited power outlets, small layouts, or inconsistent air conditioning. Service is widely described as friendly and helpful, yet there are occasional complaints about language gaps, check-in mishaps, or inconsistent responses. Expect a classic, well-located stay with dependable comfort rather than cutting-edge luxury.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Well-regarded facilities include an indoor pool, sauna/jacuzzi, and a large garden. Some areas, such as the bathhouse and gym, feel dated.

Related guest reviews

8

Patrice

13 Oct 2025

·

Stayed 2 nights

It’s a heritage building in a great area. Room was clean but a bit tired and old fashioned. The bathhouse/Onsen area was very small but clean, needs a good spruce up, it looks quite run down, needs some more work to make it more attractive. Breakfast was good selection.

8

Yoshihiro

21 Jun 2025

·

Stayed 1 night

海外には少ない大浴場とサウナが完備されています。また、部屋のトイレにウォシュレットが設置されているのは日本人にとっては最高です。

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10

Oliver

24 Jun 2025

·

Stayed 5 nights

I stayed in the Okura Garden Hotel for 5 nights whilst exploring Shanghai and seeing friends - and have no regrets with my choice. The location is perfect for exploring the French concession area, with a vibrant coffee/cafe, brunch and bar culture - you won’t be able to experience them all! It’s a 2 min walk away from South Shanxi station making travel easy from the airport and to explore further afield. The hotel itself is classic and traditional in style, but still has the feeling of being recently renovated - the pool, sauna and jacuzzi were highlights in particular. If you’re not too keen on staying in a super crowded and touristy location (ie Nanjing Road) and want to experience a vibrant Shanghai neighbourhood this is for you!

10

Kazumasa

23 Jun 2025

·

Stayed 3 nights

日本語を話せるスタッフ多数いて安心です。フィットネスクラブにはジムマシーン、3レーンの25メートルプール、サウナ、浴室あり、快適に利用できました。

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4

jeff

15 Apr 2023

·

Stayed 3 nights

Hotel is old ..Rooms smell and are not up to 5 star standards. The gym is horrible.Gym equipment is outdated and hotel tries and charge you for gym. Breakfest is aweful. Pastries are not fresh and the omelets arw not cool properly. This hitel is a low 3 star in my opinion.

10

Ruijue

23 Jul 2023

·

Stayed 1 night

Chose the hotel for the exclusive cookies that guests could buy without reservation. The cookies were delicious. The room was big, the garden was nice. A short walk from the subway.

10

Amy

1 Aug 2025

·

Stayed 3 nights

I stayed at the Okura Garden Hotel Shanghai for nearly a month and had a wonderful experience. The bedding was very comfortable, the room was kept spotlessly clean, and the indoor swimming pool was my favorite part of the hotel. The housekeeping staff were exceptionally friendly and attentive. I highly recommend this hotel.

10

A

26 Nov 2023

·

Stayed 1 night

One of the best hotels in Shanghai, with a President's and Royal suite that has been used by the big and powerful people on Earth. A few years ago they were overbooked and I got the president's suit (in basic state, of course - if a real president would show up for sure all tapestry and so on would be changed). This time a normal suite. Hotel is somewhat ageing, but still top class - something you pay for, of course. All amenities and staff are flawless. Great garden.

10

Liangyuan

19 May 2025

·

Stayed 1 night

The hotel is in super convenient location for shopping and transportation. All staffs are very friendly. The service is excellent . There are beautiful view and comfortable environment for having French cuisine foods and enjoying afternoon tea on 33rd floor.

8

michael allen

29 May 2024

·

Stayed 1 night

Was impressed with the tennis club, and beautiful garden

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Cleanliness

Rooms and public areas are consistently described as clean and well maintained, with attentive housekeeping. A few reviews cite smoke odors, isolated pest concerns, or occasional lapses.

Related guest reviews

10

Akira

15 Dec 2025

·

Stayed 3 nights

全体的にやや古さはあるものの、手入れは行き届いており清潔でした。スタッフの対応も良かったです。

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10

Patralak

25 Dec 2025

·

Stayed 4 nights

Excellent location, nice environment. We didn’t try breakfast at the hotel. Room is old but clean to stay. Great shower with high water pressure.

8

TOMOHIKO

18 Dec 2025

·

Stayed 3 nights

清潔でした。

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10

My

7 Nov 2025

·

Stayed 3 nights

The room was clean, the staff are friendly and helpful. Good location. We will stay there again.

10

Katsuko

19 Apr 2025

·

Stayed 4 nights

建築されてからかなりの時間が経ってますが、掃除もよく行き届いてます

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4

Kaito

27 Jul 2024

·

Stayed 1 night

トコジラミに噛まれました

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10

Amy

1 Aug 2025

·

Stayed 3 nights

I stayed at the Okura Garden Hotel Shanghai for nearly a month and had a wonderful experience. The bedding was very comfortable, the room was kept spotlessly clean, and the indoor swimming pool was my favorite part of the hotel. The housekeeping staff were exceptionally friendly and attentive. I highly recommend this hotel.

2

Anita

15 Nov 2025

·

Stayed 3 nights

Had to change rooms 3x in one night due to faulty air conditioning in room 1, terrible stench of cigarette smoke in room 2 (in spite of it being a non-smoking hotel). This property is NOT 5 star - rooms are dated and depressing. The location is reasonable. The staff are mixed and speaking Chinese is an advantage if you want to receive some form of service. Would not return.

10

MASAKI

22 Jul 2024

·

Stayed 3 nights

客室の設備、清掃が行き届いていました。快適に過ごせました。

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8

Hideaki

25 Aug 2025

·

Stayed 6 nights

全体的に清潔で、価格的にも納得のいく内容でした。次回も利用したいと思います。

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with city views, strong showers, and Japanese bidet toilets, but several guests note dated decor, limited outlets, small layouts, or inconsistent air conditioning.

Related guest reviews

10

Louis Ka Sun

10 Sept 2025

·

Stayed 3 nights

A vintage building, very stylish. Rooms are a bit old. Not enough power plugs for today's digital world. Overall good.

10

Danny

15 Nov 2025

·

Stayed 3 nights

Nice view, good service

10

Patralak

25 Dec 2025

·

Stayed 4 nights

Excellent location, nice environment. We didn’t try breakfast at the hotel. Room is old but clean to stay. Great shower with high water pressure.

6

Yuet Lin

30 Oct 2025

·

Stayed 3 nights

Room lighting is insufficient. Too dark! Air conditioning is insufficient. Need to add exhaust fan to the bathroom

8

Keith

26 Jan 2026

·

Stayed 3 nights

This hotel is good, I couldn’t tell you why it has a rating of 9.0 on Hotels.com though. Normally 9+ means that the hotel is either objectively exceptional or is remarkable give the price. This hotel is similar in cost to other big hotels nearby that are exceptional, so I don’t get it. Everything works fine although the room is pretty dated. I had a good stay at the Okura and slept well, but this hotel wasn’t exceptional.

6

Yicui

14 Aug 2024

·

Stayed 4 nights

The hotel has a lot of history and is located in the former French concession area. The location is great if you want to avoid the mass tourist centers around the People's Square and Nanjin Road. It is nice to walk around in the neighborhood, which is very accessible to a range of restaurants and upscale shopping malls. The hotel itself needs renovation. They have updated the elevator and the room key sends you directly to your floor, and the Japanese toilet is a big plus. However, the carpet needs to be swapped, the bed is not too comfortable, the sink is so low that I feel like I am breaking my back when I wash my face and I am only 5ft4. And the room is very small. For an Expedia VIP, I received zero benefit. They gave two packets of powdered cafe per day. It has been a long time since I stayed in a hotel without a simple coffee maker.

6

Yingshi

31 Dec 2023

·

Stayed 2 nights

Room temperature can’t be adjusted, it is hot during day

8

Jia

22 May 2025

·

Stayed 3 nights

Excellently located! Fantastic view and really good value. The room facilities are a bit dated (no modern power plugs or anything) but otherwise a really lovely stay.

10

Linghong

3 Jun 2025

·

Stayed 5 nights

The view from the room( on the 26th floor ) is beautiful. Lounge is the place for relaxing while having a cup of tea with some foods and desserts. There are many selections for the breakfast buffet and foods are tasty. The hotel is in good location——shopping and transportation are walkable distance. Enjoying staying in garden hotel .

10

Vivian

29 Nov 2025

·

Stayed 3 nights

Great location and love the Japanese toilet!

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Service

Staff are frequently praised as friendly, helpful, and accommodating (some Japanese-speaking), with smooth check-in and checkout. However, a few guests reported language or communication issues, deposit or inclusion disputes, and occasional rudeness.

Related guest reviews

8

KAZUNOBU

16 Jun 2025

·

Stayed 1 night

早めに到着しましたが空き室をご案内頂きチェックインさせて頂いたのがありがたかったです。ただ、予約していた二人用の部屋でなく一人用の部屋に誤って案内されたのが少し残念でした。後ほど部屋は交換頂けました。

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2

Remco

21 Mar 2025

·

Stayed 2 nights

This is not a five star hotel. Service is friendly (sometimes) but appalling. On check in I asked several times if I should leave a deposit. Was told it was definitely not necessary. Next day, wouldn’t release my laundry until I paid the deposit. Asked three different peoplea

8

Mingqi

10 Apr 2025

·

Stayed 3 nights

Classic place，room is very clean，super quiet at night. location is also good，close to metro. Everything met expectation except had very bad experience in the parking lot on the day of leaving. An intern was using very rude tone to order us to move our car while we were loading luggage. we had an sports car which had two big doors. in order to open the door to move things around from trunk to back seat，we had to back our car a little bit out of parking spot but not blocking the road in any way. this guy rudely asked us park in ignoring we were in the middle of loading luggage. He didn't offer any help . he even criticized our trunk was a mess. Who gave him the right to finger pointing custom's personal items. his card showed 17 without name. he is definitely not fit for a 5 star hotel and should not continue on this position before solid training.

10

Y

5 Dec 2024

·

Stayed 3 nights

地下鉄が利用できる方なら駅近でおすすめ。治安は良いですが周りにあまりお店はない。全員が日本語可ではないですがスタッフ皆さん優しくて良い！好印象！

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10

Qu and Dexter

20 Oct 2025

·

Stayed 3 nights

I didn't know how to setup some Chinese Apps. The staffs were very nice and patient to help me with those isees. :)

10

Wendy

18 Oct 2025

·

Stayed 3 nights

The hotel staffs are very friendly. Because my mom with me for traveling this time, the front desk lady is so nice to us and we have the room with beautiful view. The hotel is very clean and comfortable. I definitely would like to come back.

10

Faye

17 Nov 2025

·

Stayed 4 nights

Services are great .

2

Andrew

26 May 2023

·

Stayed 5 nights

After staying at 2 previous hotel leading up to our we found it a terrible let down Firstly rooms are so small The 32sqm but most of this was taken up with bathroom Staff at check rude Was talking to another staff member about us on the phone and laughing thinking we did not understand Shanghai which we do !! So small room and rude check in staff Location is good close to line 1 subway and close to shops Thanks for reading my review

10

Yingxia

24 Aug 2025

·

Stayed 3 nights

Hotel is well situated, close to the attractions and shopping areas. The staff is very friendly and helpful.

2

Anita

15 Nov 2025

·

Stayed 3 nights

Had to change rooms 3x in one night due to faulty air conditioning in room 1, terrible stench of cigarette smoke in room 2 (in spite of it being a non-smoking hotel). This property is NOT 5 star - rooms are dated and depressing. The location is reasonable. The staff are mixed and speaking Chinese is an advantage if you want to receive some form of service. Would not return.

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Location

Consistently praised Former French Concession location near metro, shopping, and dining, with a peaceful garden setting. Some note it is not right by the Bund or Nanjing Road but easy to reach by transit.

Related guest reviews

10

Edmond

9 Nov 2025

·

Stayed 4 nights

The hotel is of a historic building, grand with excellent services. Location is convenient and walkable. Shopping areas around and also lots of good cuisines nearby.

10

Oliver

27 Feb 2024

·

Stayed 17 nights

Great service and convenient location.

10

ZHUOQI

27 Dec 2024

·

Stayed 4 nights

Great location and hospitality

10

Yi

18 Nov 2025

·

Stayed 4 nights

Convenient location; great experience.

10

Chingling

15 May 2023

·

Stayed 3 nights

Hotel is great. The location is the perfect in Shanghai downtown.

8

Peter

18 Nov 2025

·

Stayed 4 nights

Good location

8

Jumpei

1 May 2024

·

Stayed 2 nights

陕西南路駅から近くて、アクセスに便利で、客室も日本のホテルと同じく、アメニティも揃っていてよかったです。プラグの変換器は不要でした。人民广场や上海虹桥火车站へのアクセスも便利でした。

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10

Raymond

6 Oct 2023

·

Stayed 19 nights

The hotel is in the city center. It is close to everything.

10

Yingxia

24 Aug 2025

·

Stayed 3 nights

Hotel is well situated, close to the attractions and shopping areas. The staff is very friendly and helpful.

10

Wendy

21 May 2025

·

Stayed 8 nights

We had a lovely stay at Okura Garden Hotel. The hotel is in a beautiful historic building in The Former French Concession. The location is great with multiple subway lines close by and walkable to many sights. The room and beds were very comfortable as well a nice bath. We would definitely stay here again the next time we visit Shanghai.

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Dining

Breakfast is often highlighted for variety and quality, and several guests enjoyed the on-site restaurants. A few reported inclusion or price issues, and some found breakfast average.

Related guest reviews

10

XIN

8 Apr 2025

·

Stayed 2 nights

Breakfast buffet is great, meet family coffee machine is nice tovtry different kind coffee

8

Per

10 Jan 2024

·

Stayed 4 nights

Et dejligt hotel, som ligger i det franske kvarter. Har en god morgen buffet. Sødt personale der er hjælpsom, selv det engelske sommetider godt kunne være bedre. Kom sent frem men fik room service og maden blev leverer varm og flot tilbedret.

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4

jeff

15 Apr 2023

·

Stayed 3 nights

Hotel is old ..Rooms smell and are not up to 5 star standards. The gym is horrible.Gym equipment is outdated and hotel tries and charge you for gym. Breakfest is aweful. Pastries are not fresh and the omelets arw not cool properly. This hitel is a low 3 star in my opinion.

10

Hidenori

16 Jul 2023

·

Stayed 1 night

中華レストランの食事が美味しかったです。特に、酢豚は最高でした。

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10

Ludovic

2 Dec 2025

·

Stayed 2 nights

Petit déj exceptionnel

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10

Kohei

9 Mar 2023

·

Stayed 3 nights

Very clean and comfortable room. The staff are friendly and supportive. A wide variety of breakfast buffet allows you to pick Chinese, Western and Japanese styles as you like. The room charge is amazingly reasonable if you think of the quality you can enjoy at this 5-star hotel located in the Shanghai city centre.

10

Liangyuan

19 May 2025

·

Stayed 1 night

The hotel is in super convenient location for shopping and transportation. All staffs are very friendly. The service is excellent . There are beautiful view and comfortable environment for having French cuisine foods and enjoying afternoon tea on 33rd floor.

4

SATOAKI

14 Feb 2025

·

Stayed 2 nights

日本人向けには良いホテルと思います。ただ　朝飯が高い、周辺の飲食施設が少ない。ホテル内のレストランも高すぎる。市内アクセスは良いと思います。

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10

saki

2 Oct 2025

·

Stayed 2 nights

日本語対応スタッフも多く、清潔でとても良かったです。朝食バイキングも豊富で美味しかったです。

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10

Jimmy J

2 Jul 2025

·

Stayed 2 nights

My booking was included free breakfast but the front desk staff did not honor it. I was very disappointed.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $193	12 $233	13 $286	14 $177
15 $134	16 $136	17 $140	18 $141	19 $236	20 $177	21 $145
22 $182	23 $157	24 $177	25 $177	26 $173	27 $177	28 $141
29 $117	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
		1 $118	2 $144	3 $144	4 $154	5 $126
6 $126	7 $129	8 $129	9 $129	10 $129	11 $129	12 $113
13 $111	14 $119	15 $112	16 $110	17 $119	18 $111	19 $110
20 $106	21 $106	22 $119	23 $108	24 $152	25 $153	26 $157
27 $126	28 $119	29 $126	30 $119	31 $139

Okura Garden Hotel Shanghai

Prices for Okura Garden Hotel Shanghai

Monthly average prices

About this property

Location

Room options

Deluxe Room

Superior Suite

Premier Double Room

Executive Room

Premier Twin Room

Guest reviews of Okura Garden Hotel Shanghai

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Okura Garden Hotel Shanghai

Prices for upcoming dates

Business details