Name: SureStay Hotel By Best Western Tuscaloosa Southeast
Address: 4700 Doris Pate Drive, South West Tuscaloosa, Tuscaloosa, Alabama, United States of America, Tuscaloosa, Tuscaloosa County, US
Price range: $57–$541 per night
Rating: 7.9

What guests think

At SureStay Hotel By Best Western Tuscaloosa Southeast, reviews praise friendly staff and convenient highway access but often note inconsistent cleanliness, dated rooms with damp or musty odors, thin walls with noise, and mixed experiences with the free breakfast.

Several reviews also cite problems like broken or missing ice machines, an aging elevator, and occasional maintenance or security issues. Mattress comfort varied widely, from very firm to acceptable, and some rooms lacked proper upkeep of fixtures and doors. Expect a basic, convenient stopover with uneven standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic amenities with recurring issues: ice machines often inoperable, an aging elevator, occasional broken vending or water fountains, and some maintenance lapses in common areas; laundry equipment and in-room phones also failed for a few guests.

Related guest reviews

2

Meredith

Jul 29, 2024

·

Stayed 1 night

Absolutely the worst kept place we've ever been. Room smelled like smoke. Vending machine didnt work, water fountain didn't work, sheets were dingy, towels were stained. Pictures on the website were taken at the best possible angles. We couldnt wait to leave. Disgusting!!!

6

Elizabeth

Mar 10, 2025

·

Stayed 2 nights

Property looked decent on the outside and in the front lobby- get on the elevator at your own risk—it’s very old & shady. No ice machine. Smelled of weed. I had suite and one room had A/C cold air and the bedroom only ran heat.

6

Eugene

Aug 13, 2025

·

Stayed 1 night

Very musty smell in the room. Ice maker in the hall did not work. Bed was very comfortable. Check in was efficient and very personable. Easy location.

8

Curtis

Dec 3, 2024

·

Stayed 1 night

The night manager did an excellent job. He handled the fire on the property with skill. Wife’s only complaint is no water pressure for her shower.

4

Giovanni

Aug 18, 2024

·

Stayed 3 nights

Room had strong humid odor, I had to ask twice for simple things like shampoo and soap. Water fountain didn’t work and today the coffee was horrible. Breakfast otherwise was ok.

10

Lenee

Apr 6, 2023

·

Stayed 1 night

I liked the cozy appearance from the front. I didn’t like the additional pet charge that I wasn’t aware of. I didn’t like the trash appliances sitting outside

8

Sonja

Jun 10, 2024

·

Stayed 2 nights

Staff was really nice. Only down side no ice machine that worked.

8

Hall

Mar 27, 2023

·

Stayed 1 night

Common area trash containers were overflowing! Room was clean and very accommodating. Breakfast area was busy and apparently under staffed, as Desk clerk was taking care of breakfast and everything else.

4

Daniel

Sep 28, 2024

·

Stayed 5 nights

This is the third time I've stayed at this SureStay, and first time I've encountered any major issue. First of all, I'd say if you are on a budget and want a comfortable place this should be one to consider. However, my main issue was that they did not take security serious. I was there 5 days, usually ask for cleaning services every second day. Well, they came and cleaned my room after the 2nd night, but left my door unlocked. I don't know if mgmt has instructed cleaning staff on what to do when their keys cannot lock a door, but when I went up to my room after the cleaning the staff had gone but my door was unlocked. When he came back I showed him this, and he showed me that his key was malfunctioning. My polite response was that he should have gotten help immediately and returned to lock it. After that, I turned down every other cleaning request. In the process I also discovered that the room telephone didn't work. We all sign a disclosure of how items left in the room are left at the owner's risk, but that doesn't hold water if even the room cannot be secured. Nothing was stolen thankfully. Also, the breakfast is tepid. Both times I tried it the eggs, potatoes and sausage were not warm. Staff are pleasant, but the young woman I told my concern to didn't really seem to interested. Please do better.

8

Denise

Jul 5, 2023

·

Stayed 1 night

The room was good but tv didn’t work, there was no phone in the room & they don’t have an ice machine. Not worth the $$

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Cleanliness

Cleanliness is inconsistent: multiple guests reported stained linens and towels, hair or grime in bathrooms, musty odors, and occasional missed trash, while others found rooms acceptably clean.

Related guest reviews

2

Montana

Aug 24, 2025

·

Stayed 10 nights

When we first checked in the bathroom and bed were filthy. We immediately asked for a different room. We were then put in a room that smelt strongly of mold. This hotel was for a work event for 10 nights and after working 12+ hour shifts 8 days in a row it would've been nice to have a good nights sleep to look forward to. Instead we had to buy cleaner to make the room smell better, listen to the people above us slam stuff against the floor all night/morning and eat the same microwaved eggs every day. Also you better hope you are bald because the water pressure in the shower will do nothing to clean your hair. The staff was helpful and friendly but I would never recommend this hotel.

4

Joshua

Mar 22, 2025

·

Stayed 1 night

Service was great and the bedding was clean. However, the bathroom was dirty. The shower had big stains in the corners and the towels were dirty.

2

LaQuanya

Feb 10, 2025

·

Stayed 4 nights

This property was not clean, there were stains on the bed linen, spots and writing on the walls, the tubs looked dingy and a bad smell in the rooms. After being offered 5 rooms of which none were any different I requested a refund (which I an still waiting for) and I booked a room at another hotel.

6

Dawn

Aug 15, 2023

·

Stayed 2 nights

The room was dirty. The toilet seat had stains on it and there was trash under the vanity. The tub/shower floor was grimy and not clean. The shower knob was loose and it would turn off/on when you turned it. Finally, the bathroom sink faucet handle popped right off when I tried to turn and control the water temperature. Will never recommend or stay in this property again.

4

Diana

Apr 29, 2023

·

The outside was nice, but upon entering our room we found a condom wrapper on the floor. There was an oily substance on the mirror, headboards, and bed skirts. There was also some white spots on the bed skirts as well. The sheets didn't seem to have been washed as there was hair and stuff on them. The front desk did get us a change of sheets, pillowcases, and blankets. Beds were decent to sleep on and the area wasn't too noisy.

2

randy

Jun 3, 2025

·

Stayed 1 night

Place was in disrepair and wasn’t clean. Stained sheets and pillow just to name a couple things

2

Tamara

Nov 24, 2025

·

Stayed 2 nights

The staff was sweet so I hate to leave a bad review just because of them but I will never stay here again. Outside presentation was great, deceiving. We had 3 rooms total. The first room had such a bad smell..a combination of dog and mildew. The other rooms were tolerable with the smell but still rough. The bathrooms are stained and very out dated. We did request another room because the smell was so bad in the first room. It was game day weekend so options were limited on going anywhere else. My husband did a quick scan and accepted. It’s just a weekend. We went to bed not thinking about what I would find in the bathroom trash in the morning. A used condom hanging off the side of the trash! There wasn’t anyone at the front to talk to as we were leaving and we were pressed for time getting to the game. We honestly didn’t even try to breakfast just based on the cleanliness of our room..but I heard other guests say it was good. Again..staff was sweet. Rooms just need some TLC.

4

Brittany

Apr 12, 2025

·

Stayed 1 night

Manager and staff were kind. Room was not very clean. Shower had hair in it. Floors weren’t clean. Bed frame had collection of dust, crumbs and dirt. Little shampoo and conditioner bottles were used.

4

Stacey

Oct 5, 2025

·

Stayed 2 nights

I won't stay here again. Towels and carpeting were gross. Bathroom very dated and the shower was almost broken.

4

Brandon

Aug 15, 2025

·

Stayed 1 night

The staff was very nice and welcoming however, when we went to our room, there were stains all over the bed and our room was also very wet

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated, with recurring reports of musty humidity, thin walls or overhead noise, firm mattresses, and assorted maintenance issues like ill-fitting barn doors or nonworking fixtures; a few guests still found them spacious or comfortable enough for short stays.

Related guest reviews

6

Lorie

May 9, 2025

·

Stayed 3 nights

The staff was very friendly and helpful, the rooms are very minimalist with no dresser or closest to hang items. The shower only had luke warm water at best. The hotel does offer maid service daily which was nice to get fresh towels and beds made each day.

4

Amanda

Dec 9, 2023

·

Stayed 1 night

The room was okay for the price. The beds were 2 fulls, instead of 2 queens. Our room was an exterior room facing the interstate. We heard traffic noise all night. If anyone was in the hall walking or talking, we could hear them so well that it sounded like our door was open. Like I said, the hotel was okay for the price, but I was expecting a little more.

10

Susan

May 11, 2025

·

Stayed 1 night

The room a little worn needing some updating. The mattress was not very comfortable had springs sticking in my back. Just a few things need to be replaced.

2

Kyle

Jun 19, 2025

·

Stayed 1 night

The bathroom lights were non functional and there was no remote for the tv in the room to be able to watch anything. With two small kids this was unacceptable so we left and went to another hotel as there were no other rooms available.

8

Timothy

Jun 2, 2024

·

Stayed 1 night

Right off the highway. Decent parking lot. Adjacent to Cracker Barrel. Check-in was unbearably slow. Room away from road, so it was mostly quiet. Room smelled musty. Bathroom seemed more updated than was sleeping room. Room door closed very poorly; large gap at door bottom allowed hall noise into room. Poor-quality toilet paper and poorer, single-ply kleenex always lose my favor. Very nice & large, modern Samsung flatscreen. Very comfortable king bed.

2

Isaiah

Feb 21, 2025

·

Stayed 1 night

An amazing place to stay if you love hearing the noises other people make. Walls made of paper ensure that you get to be a part of absolutely every whispered conversation or TV show.

6

Kiran Kumar

Jun 16, 2025

·

Stayed 1 night

Hotel was good The rooms were not that great though. The rooms has damp smell as if the wet vacuum not dried up. Blankets and comforters were not dried up completely either

6

Chris

Aug 10, 2025

·

Stayed 5 nights

our room was musty smelling and everything felt damp. the tenant upstairs stomped all times of the day, was very annoying

8

Becky

Jun 12, 2025

·

Stayed 1 night

Everyone was sweet. Its a very "mom and pop" feel to the place. My only complaint is that the beds were VERY hard. My partner can sleep anywhere and was unbothered but i woke up about every hour stiff. The recliner makes a fantastic alternative to bed though

8

Terrence

Sep 3, 2023

·

Stayed 2 nights

The staff was amazing, the floors in our room were kind of gross, the shower curtains could’ve been changed, the barn door in our room would not stay shut, and the toilet seat wouldn’t stay up.

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Service

Staff are frequently described as friendly and accommodating, with several shout-outs to the manager, though others reported rude interactions, slow or unhelpful responses, and reservation or billing problems.

Related guest reviews

2

Sha'Brina

Jun 8, 2025

·

Stayed 1 night

they were very rude and disrespectful at the front desk. the owner who had never even met me before this had alot of rude and disrespectfult things to say

2

Robin

Oct 19, 2025

·

Stayed 1 night

They cancelled my stay the morning of the day I was staying. Said you gave them credit card information that didn’t work; however, I know it worked for you. I’ll need a refund from you.

10

John

Sep 30, 2024

·

Stayed 3 nights

Property was great and convenient..staff was amazing

10

Darlene

Oct 11, 2024

·

Stayed 1 night

Staff was so pleasant to be around. Great service

2

Amy

Aug 15, 2023

·

Stayed 1 night

The hotel refused to honor our reservation and forced me to spend the better part of an hour trying to find another place to stay.

10

Mianna

Dec 2, 2024

·

Stayed 2 nights

The staff was so friendly and helpful.

10

Jaclyn

Oct 27, 2024

·

Stayed 3 nights

The manager, Huey, goes above and beyond customer accommodations! Highly recommend

10

Jaclyn

Oct 16, 2024

·

Stayed 3 nights

The manager, Huey, is the most accommodating and professional! He takes care of anything you need and goes above and beyond customer expectations!

4

Daniel

Sep 28, 2024

·

Stayed 5 nights

This is the third time I've stayed at this SureStay, and first time I've encountered any major issue. First of all, I'd say if you are on a budget and want a comfortable place this should be one to consider. However, my main issue was that they did not take security serious. I was there 5 days, usually ask for cleaning services every second day. Well, they came and cleaned my room after the 2nd night, but left my door unlocked. I don't know if mgmt has instructed cleaning staff on what to do when their keys cannot lock a door, but when I went up to my room after the cleaning the staff had gone but my door was unlocked. When he came back I showed him this, and he showed me that his key was malfunctioning. My polite response was that he should have gotten help immediately and returned to lock it. After that, I turned down every other cleaning request. In the process I also discovered that the room telephone didn't work. We all sign a disclosure of how items left in the room are left at the owner's risk, but that doesn't hold water if even the room cannot be secured. Nothing was stolen thankfully. Also, the breakfast is tepid. Both times I tried it the eggs, potatoes and sausage were not warm. Staff are pleasant, but the young woman I told my concern to didn't really seem to interested. Please do better.

4

Bobby

Sep 3, 2024

·

Stayed 1 night

When we went to check in the staff would not get off the phone. Took almost ten minutes before she would talk to us. The pictures are very deceiving. The check in and dining area are nice. The room is not. The bathtub/shower was nasty. The mattress was awful. It was a very old spring mattress on a metal box. The room had a smell to it. The couch sunk in when you set on it. The toilet seat wouldnt stay up when you use it. We will not be staying here again.

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Location

Convenient for I-20/59 travelers and visits to UA or the stadium, with restaurants like Cracker Barrel next door; some rooms near the interstate pick up traffic noise and a few guests found the property harder to locate.

Related guest reviews

10

Tracie

Jun 27, 2024

·

Stayed 1 night

Close and convenient to shopping and UA. Quiet and affordable.

6

Richard

Oct 15, 2023

·

Stayed 2 nights

The property was clean. The night clerk was not helpful when we couldn't find the property and dry time when we checked in.

8

Douglas

Aug 17, 2025

·

Stayed 2 nights

Close to all we needed.

8

Timothy

Jun 2, 2024

·

Stayed 1 night

Right off the highway. Decent parking lot. Adjacent to Cracker Barrel. Check-in was unbearably slow. Room away from road, so it was mostly quiet. Room smelled musty. Bathroom seemed more updated than was sleeping room. Room door closed very poorly; large gap at door bottom allowed hall noise into room. Poor-quality toilet paper and poorer, single-ply kleenex always lose my favor. Very nice & large, modern Samsung flatscreen. Very comfortable king bed.

10

Waylon

Oct 8, 2025

·

Stayed 1 night

I had no issues during my brief stay here. Check-in was easy and the room was quiet. Loved the hot breakfast the next morning.

6

Susan

Sep 9, 2025

·

Stayed 2 nights

A smaller hotel next to cracker barrel. Staff are friendly and helpful.

10

Panagiotis

Dec 28, 2022

·

Came for a Alabama football game. 15 minutes to the stadium, pretty quiet in the hotel a definite plus. Also nice big comfy bed

10

Mona

Sep 3, 2023

·

Stayed 2 nights

Clean, quiet, close to stadium

10

Keith

Dec 18, 2022

·

Stayed 7 nights

Good location near I-20, nice room, daily cooked breakfast, microwave and fridge in room. Staff were friendly and helpful. I look forward to staying here again when in the area.

8

James

Feb 19, 2024

·

Stayed 3 nights

Nice and quiet location

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: several guests enjoyed a hot, cooked spread, while others found items cold, limited, or depleted early, and a few mornings lacked coffee or advertised options.

Related guest reviews

6

Scotty

Feb 25, 2024

·

Stayed 1 night

Old bed and pillows Breakfast and coffee were gone by 8:45

6

Cindy

Mar 8, 2025

·

Stayed 1 night

Would have rated this property higher had I not gone into the bathroom. Toilet seat slid around. Stoppers in sink and tub were broke so had to take both out for water to drain. Shower liner full of mildew. Water pressure average, not great. We stayed in the first room off the lobby, across from elevator and ice machine. Never heard either one. Beds and pillows were comfortable enough. Breakfast was not as advertised. No waffle set up, no cereals, no breads, no juice, and food provided was not prepared well. However, for the price I would stay here again.

10

Louise

Dec 30, 2022

·

Stayed 1 night

It was a comfortable room. Breakfast was the best! We really enjoyed a "hot" breakfast. Staff was friendly.

10

Rosemarie

Jan 19, 2023

·

Stayed 1 night

breakfast was good . easy to walk to restaurant.

10

Waylon

Oct 8, 2025

·

Stayed 1 night

I had no issues during my brief stay here. Check-in was easy and the room was quiet. Loved the hot breakfast the next morning.

6

Derrick

Aug 18, 2025

·

Stayed 1 night

Bed was not very comfortable, the bathroom wasn’t that clean, the room felt outdated and was very hot in the 2nd floor and in the hallway, a/c was ok just enough to keep from getting hot while we slept! Breakfast was horrible and cold and not much to choose from! It was very convenient and for a 1 night stay it was decent enough to get a shower and a few hours of sleep!

4

Jackie

Aug 10, 2025

·

Stayed 3 nights

Oh man - we have stayed at this hotel before and it was fine. Unfortunately this trip it was not fine. The bathroom barn door left a 3-4 inch gap - I could literally see my husband walk by the door when I was sitting on the toilet. There was no coffee at breakfast one morning, and another morning the breakfast area was a mess with hardly any food options and no utensils. Our last morning there was also poop in the elevator. We will not be staying here again unless it is the absolute last option available :(

10

Keith

Dec 18, 2022

·

Stayed 7 nights

Good location near I-20, nice room, daily cooked breakfast, microwave and fridge in room. Staff were friendly and helpful. I look forward to staying here again when in the area.

10

Julianne

Sep 26, 2024

·

Stayed 1 night

This was the best hotel I stayed at on my road trip between Boston and Houston. And it was one of the most affordable. The staff was absolutely stellar and put a smile on our face. The lobby is gorgeous and I was taking pictures of the murals etc. like a tourist. The hot breakfast was delicious; omelets and sausage and gravy! Amazing chandelier and flowers in the dining area. The gazebo has an outdoor sink and grille, and beautiful outdoor lighting. The furniture in the rooms is modern and I want every piece for my apartment lol, complete with a cool sliding barn door. Hands down best hotel I've stayed in for this price; you will feel like you're at a 5 star hotel.

4

Daniel

Sep 28, 2024

·

Stayed 5 nights

This is the third time I've stayed at this SureStay, and first time I've encountered any major issue. First of all, I'd say if you are on a budget and want a comfortable place this should be one to consider. However, my main issue was that they did not take security serious. I was there 5 days, usually ask for cleaning services every second day. Well, they came and cleaned my room after the 2nd night, but left my door unlocked. I don't know if mgmt has instructed cleaning staff on what to do when their keys cannot lock a door, but when I went up to my room after the cleaning the staff had gone but my door was unlocked. When he came back I showed him this, and he showed me that his key was malfunctioning. My polite response was that he should have gotten help immediately and returned to lock it. After that, I turned down every other cleaning request. In the process I also discovered that the room telephone didn't work. We all sign a disclosure of how items left in the room are left at the owner's risk, but that doesn't hold water if even the room cannot be secured. Nothing was stolen thankfully. Also, the breakfast is tepid. Both times I tried it the eggs, potatoes and sausage were not warm. Staff are pleasant, but the young woman I told my concern to didn't really seem to interested. Please do better.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$61
February	$75
March	$63
April	$75
May	$74
June	$55
July	$58
August	$68
September	$60
October	$96
November	$100
December	$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $62	18	19 $319
20 $64	21 $63	22 $63	23 $63	24 $57	25 $292	26 $298
27 $63	28 $58	29 $63	30 $58

Su	Mo	Tu	We	Th	Fr	Sa
				1 $64	2 $80	3 $63
4 $77	5 $76	6 $71	7 $71	8 $73	9 $325	10 $541
11 $80	12 $77	13 $65	14 $72	15 $62	16 $63	17 $63
18 $71	19 $71	20 $64	21 $71	22 $75	23 $508	24 $508
25 $70	26 $72	27 $72	28 $72	29 $73	30 $295	31 $291

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Double Beds, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel By Best Western Tuscaloosa Southeast

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