Name: Best Western Conway
Address: 816 East Oak Street, Conway, Arkansas, United States of America, Conway, Arkansas, US
Price range: $68–$100 per night
Rating: 7.53

What guests think

At Best Western Conway, many guests highlight friendly, helpful staff and a convenient location near restaurants and highways, while feedback on room condition and comfort is mixed, reflecting both clean stays and noticeable wear in an older, exterior-entry property.

Repeated positives include easy parking and generally satisfying hot breakfast options. Common concerns involve smoke or musty smells, occasional pests or maintenance issues, traffic noise, and inconsistent bed comfort. Expect a basic, convenient stopover with variable room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older, exterior-entry motel with easy, ample parking; several guests appreciated parking directly outside rooms. Pool feedback is mixed and some exterior maintenance issues were noted.

Related guest reviews

10

Jim

Aug 26, 2024

·

Stayed 3 nights

Parking area was large enough to accomdate my truck & trailer. Easy access too!

8

Alan

Jun 30, 2023

·

Stayed 2 nights

The hotel has some age on it and the room doors open to the outside. They have six rooms that have inside doors in the front, but the noise from the road in front is loud. The staff was kind, courteous and was helpful in our requests.

10

James

Jul 9, 2024

·

Stayed 1 night

Friendly, average stay. Quite. Just fine for overnight. Lots of parking. Easy access for return to highway. Lots of places to eat within one city block.

6

Patricia

Oct 5, 2025

·

Stayed 2 nights

Parking was okay.

4

Tara

May 27, 2025

·

Stayed 2 nights

Negative: Railings in walking areas were rusted at the base where the screws are and wobbling. Not good for the stairs and 2nd floor. Room smells like cigarettes even though it was a non-smoking room. Positive: Staff were super NiCE! Lots of food options walking distance. Room was clean.

2

Teresa

Jun 28, 2025

·

Stayed 1 night

The room had been smoked initially smelled like for a week. People were partying in the parking lot and out front of the motel. The pool had mold in it . The bed was terrible you could feel the springs the carpet had a hole in it. The only reason we stayed is because we had prepaid fro the room and couldn’t get a refund. DON’T Stay Here !!!!!

6

vickie

Sep 27, 2025

·

Stayed 1 night

The bed was so uncomfortable! My back was killing. Parking was good. The breakfast was typical hotel breakfast with good coffee. The staff was ok. The room felt like it needed an update.

10

jeff

Jul 30, 2025

·

Stayed 1 night

Roomy, nice bed and shower, pleasant and professional staff, good parking, near a great variety of eating establishments. Zero complaints.

10

George

Oct 19, 2024

·

Stayed 1 night

This stay was excellent. At check-in we were moved to a ground floor unit. We were able to park directly in front of the room. That made unloading and loading easy. The room was clean and comfortable. Breakfast was adequate, sausage, biscuits, eggs gravy, choices of cereals and waffles. Coffee and juices were available.

10

Wesley

Jul 4, 2022

·

Stayed 2 nights

We had a family emergency and staying here. Never seen a pool and grounds kept clean consistently. Staff had been more than friendly and helpful during this time. We will be back for sure! Thanks for all your kindness!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many describe clean rooms, while others cite smoke or musty odors, dirty or damp carpets, missed details, and occasional pests or plumbing issues.

Related guest reviews

10

Ron

Sep 6, 2025

·

Stayed 1 night

Friendly staff, clean comfortable room. Nice full breakfast.

4

Lindsey

Jul 30, 2025

·

Stayed 1 night

This is an old motel. The carpet in our floor was dirty, felt wet and smelled. I had tried to cancel my reservation prior to arrival but could never get anyone to answer the phone. Tried to cancel through Expedia and they never could get someone to answer either. Once we arrived, the gentleman at the front desk was very friendly. However, the room was not great. The tiny bathroom was dirty, the room smelled like mildew and cigarette smoke, the carpet was filthy. This establishment needs MAJOR updates! Would not recommend nor would we stay again.

6

Mary

Jul 9, 2025

·

Stayed 1 night

We had a nonsmoking room which smelled like a smoking room. That is bad for people with airway disease like us. They would probably changed our room but we were too tired to go ask. The shower has 2 shower heads with no usage instructions telling how to change from the stationary head to the hand held one. The carpet is damaged near the entry door. Breakfast is great! Room was clean!

8

Becky

Apr 10, 2025

·

Stayed 1 night

Wasn’t sure about this chain but we had a great stay and found no problems. Room was very clean. Breakfast was adequate.

4

Nancy

Sep 20, 2025

·

Stayed 1 night

The lady at front desk was so nice! Can’t say that about the hotel tho. When we opened the door to our room the moldy and cigarette smell was unreal. I get migraines and knew immediately that I wouldn’t be able to stay in the room. The lady kindly moved us to another room. As we were going in, the people next to us asked how our room was. I told her we had moved and she immediately said that they did too. Anyway, smell was some better so we stayed. Beds were ok. Carrier old and kinda dirty looking. Commode leaked water in the floor. I am guessing this is a hotel that is older has not been updated, at all. Just a damp feel in room. Anyway, I guess I was disappointed that I paid $140+ for a room in a Run down b room, or rooms. The breakfast was fine.

8

Paul

Apr 4, 2023

·

Stayed 1 night

Good location, rooms were clean

2

Tavner

Jul 10, 2022

·

Stayed 1 night

When we checked in the staff was great and then we got to our room and immediately went to turn down the air. When doing so my wife saw a roach run across the air conditioner and into the vent where the air blows out. We then check the bed and it checks out. We are laying down and are about an hour in to our stay, probably 15 minutes laying in bed, and another roach is on the wall next to the nightstand. At this point we decide to just continue our drive home. I go to the front desk and ask for my refund and they can't give it to me. I then get on the hotels.com app and speak to an agent and the service was great but they couldn't reach the hotel so I have yet to get my refund.

6

Formosa

Nov 13, 2024

·

Stayed 1 night

There were roaches on the table that the driver was eating on.

4

Michele

Jun 28, 2023

·

Stayed 1 night

The sheets had not been changed. Had body skin, hair and black specks. When I went to front desk to get a key for a new room, the attendant at desk apologized and gave me the excuse that they were sold out the night before and did not have enough clean linens. WOW, that tells me they were okay with not changing the sheets now and then.

6

Linda

Jun 22, 2025

·

Stayed 1 night

Convenient and friendly desk person. Room was clean except the bathroom and room had a slight smell. If you’re looking for a soft bed this isn’t for you.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with some updates, and bed comfort varies widely. Noise from the road or nearby businesses affects some stays, though others report quieter, better-insulated rooms; occasional in-room issues like alarms or TV problems also appear.

Related guest reviews

6

Jessie

Sep 25, 2025

·

Stayed 1 night

Felt dewy in the room both times I’ve stayed here. The mattress is very springy and overall very outdated looking.

8

Dulane

Aug 6, 2025

·

Stayed 3 nights

Great variety of hot and cold breakfast items and coffee 24/7! The room was clean and orderly with all the needed amenities - coffee maker, fridge and microwave. Had no trouble with internet access. I had a lovely, relaxing stay. Would recommend Best Western in Conway for your next hotel stay! I know it will be my choice again!

10

La Rae

Aug 24, 2025

·

Stayed 1 night

We were traveling with two dogs. The staff was very friendly. The room was comfortable and the a/c was ice cold! Perfect for a one night stay.

8

Mark

Oct 28, 2025

·

Stayed 3 nights

Room was tidy but could see where the corners of the bathroom and shower were not scrubbed. We had a room that faced the Main Street/ Highway and the room was a bit noisy from the traffic, but just for the first night. Bed was comfortable and linens were crisp and comfortable. Breakfast was okay.

6

Elizabeth

Apr 13, 2025

·

Stayed 1 night

It was ok just tv wouldn't work

10

Lori

May 15, 2025

·

Stayed 1 night

Friendly staff and great customer service. The property was clean and offered lots of local options for dining. It was over 85 degrees when we arrived and when we opened our door to our room it was nice and cool. Even the mini fridge was cold. Rooms were clean and comfortable. Breakfast was a Typical hotel chain breakfast, however, they did have eggs, sausage, gravy, biscuits, cereal and oatmeal, toast and muffin and of course….waffles. We will definitely use this hotel again. The rooms were pretty insulated and were relatively quiet with little outside noise. We were on the back portion of the property.

6

Ronnie

May 4, 2025

·

Stayed 2 nights

Motel is dated but had some upgrades in our room. Bed was comfortable. I booked the option for queen bed and thought there would be two beds. Just had one bed. Smoke alarm went off at 2;00 AM. But the staff was friendly and helpful

6

vickie

Sep 27, 2025

·

Stayed 1 night

The bed was so uncomfortable! My back was killing. Parking was good. The breakfast was typical hotel breakfast with good coffee. The staff was ok. The room felt like it needed an update.

6

ERIC

Apr 21, 2025

·

Stayed 1 night

Bed uncomfortable

8

Ruth

Sep 2, 2025

·

Stayed 3 nights

Fairly average hotel. Room smelled a little funky and bed was uncomfortable.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly and helpful, with several smooth check-ins. A few guests reported slow or inattentive check-in and unhelpful responses to complaints or refunds.

Related guest reviews

10

Ron

Sep 6, 2025

·

Stayed 1 night

Friendly staff, clean comfortable room. Nice full breakfast.

4

Lindsey

Jul 30, 2025

·

Stayed 1 night

This is an old motel. The carpet in our floor was dirty, felt wet and smelled. I had tried to cancel my reservation prior to arrival but could never get anyone to answer the phone. Tried to cancel through Expedia and they never could get someone to answer either. Once we arrived, the gentleman at the front desk was very friendly. However, the room was not great. The tiny bathroom was dirty, the room smelled like mildew and cigarette smoke, the carpet was filthy. This establishment needs MAJOR updates! Would not recommend nor would we stay again.

10

Lori

May 15, 2025

·

Stayed 1 night

Friendly staff and great customer service. The property was clean and offered lots of local options for dining. It was over 85 degrees when we arrived and when we opened our door to our room it was nice and cool. Even the mini fridge was cold. Rooms were clean and comfortable. Breakfast was a Typical hotel chain breakfast, however, they did have eggs, sausage, gravy, biscuits, cereal and oatmeal, toast and muffin and of course….waffles. We will definitely use this hotel again. The rooms were pretty insulated and were relatively quiet with little outside noise. We were on the back portion of the property.

6

Ronnie

May 4, 2025

·

Stayed 2 nights

Motel is dated but had some upgrades in our room. Bed was comfortable. I booked the option for queen bed and thought there would be two beds. Just had one bed. Smoke alarm went off at 2;00 AM. But the staff was friendly and helpful

8

David

Dec 5, 2025

·

Stayed 1 night

Friendly staff and breakfast was ok.

6

Patricia

Jun 21, 2025

·

Stayed 1 night

Great customer service.

10

jeff

Jul 30, 2025

·

Stayed 1 night

Roomy, nice bed and shower, pleasant and professional staff, good parking, near a great variety of eating establishments. Zero complaints.

2

Erin

Feb 21, 2023

·

Stayed 2 nights

I booked a non smoking room online and when we arrived, the room had obviously been used by the previous guest as a smoking room. This room should never have been turned over for use for the smell. We checked in very late after traveling on the road all day and had to be up very early for a sports tournament so we addressed the issue later in the day with management and all he mentioned is that he will lose money if he has to switch us to another room as the maid already left and can't clean the room we were in. His tone indicated irritation. The pictures online also don't depict the current quality of the hotel as it was very dirty.

2

Barry

May 23, 2023

·

Stayed 1 night

Upon check in the person that checked me in was more concerned with the phone call she was on using her cell phone than making sure I got checked in. Then I went to my room and scanned my card to get both red and green lights on the door. Tried to open it and could not. So went back down to the lobby where they sent the teenaged daughter to help me with the door. All she did was pull the handle as hard as possible then put her weight on the door and it opened. Does that seem safe. The sheets had stains on them. The room had an odor. I will never stay at this place again.

10

Sheila

May 22, 2023

·

Stayed 2 nights

Other than check in our stay was wonderful! There was an issue with check in and attendant sent me to back of line so he could help other customers which I understand. I had stepped over to read a menu and when I did that someone else came in so I lost place in line. I waited for my turn to get sent behind 2 more people. The attendant was very nice and apologetic but a 45 min check in is not fun. He was alone and didn’t have help. This is not against him personally but again 45 to check in is unreasonable.

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AI-generated summary based on recent guest reviews

Location

Convenient for highway access and surrounded by many dining options, with some guests finding places walkable. Area traffic and activity can cause significant noise, and a few travelers questioned the immediate neighborhood.

Related guest reviews

8

Gene

Feb 19, 2023

·

Stayed 1 night

Noise from expressway

8

steve

Apr 14, 2024

·

Stayed 4 nights

Seems Conway in this area of the hotel never sleeps. Car drag races at night woke us many times but the hotel is not at fault.

8

KEVIN E.

Oct 7, 2024

·

Stayed 3 nights

Stayed here three nights, and would definitely stay here again. Check in was great and the staff was excellent. Room was clean and the breakfast was great. The location is busy traffic wise, but not a problem, and it was quiet even with the traffic.

10

James

Jul 9, 2024

·

Stayed 1 night

Friendly, average stay. Quite. Just fine for overnight. Lots of parking. Easy access for return to highway. Lots of places to eat within one city block.

10

Denise

Jul 16, 2024

·

Stayed 2 nights

The hotel was in a good location with easy access to food and shopping. Felt safe. Hotel was clean and plenty of pillows and clean towels.

10

patrick

Jul 22, 2024

·

Stayed 1 night

The staff was very helpful, the night shift clocked in early and booked us into the room. It was a bit noisy (vehicles exhaust note) and was not sure of the neighborhood. For an obviously old style of building, the property has been well maintained. Everything seemed cleaned. The smell was a bit strong walking in, like trying to hide something.

6

Kevin

Jun 14, 2024

·

Stayed 1 night

Convenient location

10

jeff

Jul 30, 2025

·

Stayed 1 night

Roomy, nice bed and shower, pleasant and professional staff, good parking, near a great variety of eating establishments. Zero complaints.

10

Keith

Jun 22, 2024

·

Stayed 1 night

I liked the coziness of the room, although it was a little tight in the bathroom for space. We had a one-night stay, and I liked that there was a dinner restaurant next door on one side of the hotel and a breakfast restaurant next door on the other side. The staff was very friendly, eager, and helpful, and happily provided extra towels for our jaunt out to the pool. The ice/vending area was close and easily accessible. Even though the hotel was on a very busy street, the room was quiet, and we slept peacefully.

8

Randa

Aug 21, 2024

·

Stayed 1 night

For the price, the location was convenient but busy and a bit older. The hotel itself was older but I was pleasantly surprised by the cleanliness of the room and the lobby/breakfast area. It was a good value if you aren't looking for a newer hotel.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked, with hot items such as eggs, sausage, biscuits, gravy and waffles mentioned often. Some guests found it average or noted issues like lukewarm food or limited beverages.

Related guest reviews

10

Ron

Sep 6, 2025

·

Stayed 1 night

Friendly staff, clean comfortable room. Nice full breakfast.

8

Dulane

Aug 6, 2025

·

Stayed 3 nights

Great variety of hot and cold breakfast items and coffee 24/7! The room was clean and orderly with all the needed amenities - coffee maker, fridge and microwave. Had no trouble with internet access. I had a lovely, relaxing stay. Would recommend Best Western in Conway for your next hotel stay! I know it will be my choice again!

8

Mark

Oct 28, 2025

·

Stayed 3 nights

Room was tidy but could see where the corners of the bathroom and shower were not scrubbed. We had a room that faced the Main Street/ Highway and the room was a bit noisy from the traffic, but just for the first night. Bed was comfortable and linens were crisp and comfortable. Breakfast was okay.

10

Joanna

Jul 30, 2023

·

Stayed 3 nights

We were super impressed with the friendly customer service. Anything we needed they were quick to provide. Great breakfast. Clean rooms. Easy access to just about anywhere.

6

Lori

Jun 14, 2025

·

Stayed 1 night

We stayed one night on a longer trip. The room was clean, comfortable and quiet. The breakfast, however, has lots of room for improvement. The food was not hot. It was your typical hotel microwaved meal. Their juice machine was broken down so there were no beverages other than coffee or tea. There wasn’t even water. They did have a waffle maker. If you are looking for a place to stay and breakfast is a priority I would not recommend this hotel. If you are looking for a quiet, comfortable room at a decent price, this hotel would be great.

8

Donna

Aug 1, 2024

·

Stayed 2 nights

Reasonable price for the area. Always nice to have hot breakfast choices!

6

vickie

Sep 27, 2025

·

Stayed 1 night

The bed was so uncomfortable! My back was killing. Parking was good. The breakfast was typical hotel breakfast with good coffee. The staff was ok. The room felt like it needed an update.

10

stella

Nov 25, 2025

·

Stayed 2 nights

Eggs sausage waffles cinnamon rolls juice coffee

6

Kim

May 19, 2025

·

Stayed 1 night

Clean bed. Dated bathroom that looked like it needed a deep scrubbing on floor corners Nice staff and great breakfast

10

George

Oct 19, 2024

·

Stayed 1 night

This stay was excellent. At check-in we were moved to a ground floor unit. We were able to park directly in front of the room. That made unloading and loading easy. The room was clean and comfortable. Breakfast was adequate, sausage, biscuits, eggs gravy, choices of cereals and waffles. Coffee and juices were available.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$77
February	$77
March	$73
April	$74
May	$82
June	$79
July	$76
August	$77
September	$83
October	$84
November	$84
December	$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $75	16 $75	17 $78	18 $91	19 $85
20 $75	21 $72	22 $75	23 $76	24 $76	25 $89	26 $89
27 $68	28 $75	29 $75	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $74	2 $89	3 $88
4 $74	5 $78	6 $78	7 $80	8 $78	9 $95	10 $98
11 $78	12 $78	13 $78	14 $78	15 $78	16 $98	17 $100
18 $80	19 $78	20 $78	21 $78	22 $81	23 $95	24 $99
25 $78	26 $78	27 $81	28 $80	29 $78	30 $95	31 $100

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Conway

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Prices for upcoming dates