Name: Holiday Inn Express Little Rock-Airport by IHG
Address: 3121 Bankhead Drive, Downtown Little Rock, Little Rock, Arkansas, United States of America, Little Rock, Arkansas, US
Price range: $99–$127 per night
Rating: 7.48

What guests think

At Holiday Inn Express Little Rock-Airport by IHG, travelers consistently highlight the convenient airport location and value, while feedback is mixed about aging conditions, with many praising the breakfast and staff but noting maintenance, cleanliness, and service inconsistencies.

Rooms can be comfortable and quiet for some, yet others report highway noise, dated furnishings, slow or faulty A/C, and occasional odors. Facilities draw frequent criticism: an often cold or closed indoor pool, closed fitness room, worn common areas, and a paid or unreliable shuttle. Reports also cite disputed deposits or charges and uneven front-desk interactions alongside standout breakfast service. Expect basic, airport-convenient lodging with notable trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities receive frequent complaints: the indoor pool is often closed, dirty, or unheated; the fitness room/equipment has been unavailable; and the airport shuttle may carry a fee or be unreliable. Some note worn grounds and access doors needing repair.

Related guest reviews

2

Laura

May 7, 2025

·

Stayed 2 nights

The cleanliness of the room was very poor. The floors were not vacuumed. The pool was murky and icy. The breakfast was poor as well. Staff yelled at people eating that they had to leave at 9:30 on the dot. This was literally yelled at everyone an hour before. Additionally, the eggs were very watery and had hair in them. The next day, the eggs were served in a red bucket. No, I did not eat them. The front staff did not pick up their phone, so a shuttle could not come to the airport. We ended up getting a rental. The poorest service and condition I have ever encountered. This makes me never want to stay at a holiday inn of any sort.

8

Alanna

May 7, 2023

·

Stayed 1 night

The only reason I booked with this hotel was because my granddaughter loves to swim in a pool and this hotel had an indoor pool. I couldn’t figure why no one was swimming in this big beautiful pool. Well I soon found out when my granddaughter and I went to go swimming. The water was so cold you couldn’t even put your feet in it. Needless to say I had one very upset granddaughter because she couldn’t go swimming. I was very upset as well because that was the only reason I paid a higher price to stay at this hotel. Matter of fact, when we looked at the pool the next morning, it actually had ice floating in it. That is ridiculous!! You should not be advertising a pool when you can’t swim in it. I believe that is called false advertising.

4

Richard

Feb 9, 2025

·

Stayed 1 night

We specifically chose this hotel close to the airport so my could get good sleep before flying 27 hours. It turns out our room was next to the freeway and it kept us awake all night. She got 3 hours sleep. Would have better for us to sleep at home and get up early to drive to the airport. (.If you book this hotel make sure you stay on the far side of the freeway.) The breakfast was great, room and facility was clean. Some of the gym equipment was not functional.

4

Vance

Mar 30, 2023

·

Stayed 1 night

Both doors at the back of the property are not working

6

cassandra

May 1, 2024

·

Stayed 1 night

Nice, clean room. I as told that the shuttle ran 24 hours (even after calling to double check) it does not. It started t 4am and we had a 5am flight. The shuttle is no longer free and they added 14 per person to our card. They didn't say anything until we were getting onto the shuttle.

6

Thien

Dec 23, 2024

·

Stayed 1 night

I shopped around many of the hotels near the airport. I generally far Holiday Inn Express from my previous good experience with them and their affordability. I called this Hotel specifically and asked if they had a free shuttle (many of the hotels close also offer free shuttle to and from airport), and they said YES. Upon arrival I learned that there was a $8 fee through a 3rd party shuttle service (not a lot of money, but annoying after being told it was free), had I known I would have chosen another hotel (liars!); the towels are very low quality, the kind you would get at the lowest tier hotels (certainly not a chain like Holiday Inn Express); all to say I would not stay at this hotel when similar priced hotels are next door.

4

Elizabeth

May 15, 2025

·

Stayed 4 nights

The building was poorly maintained and the shuttle from the airport was expensive. The pool was very dirty and the parking lot in disrepair. There were clearly short staffing issues. It is a budget hotel, and ultimately there was what we needed: a clean bed, a working shower, and a parking spot for our rental car. In addition, the location made it very easy to go to and from town (I recommend back roads instead of the highway). In addition, there is a Waffle House across the street. The service was great, and for the price was great for the quality of food.

8

Randy

Aug 23, 2025

·

Stayed 1 night

This place looks like it has seen better days. The room was fine. It was clean and well put together. The pool was nasty. The fitness room was closed. It appears there was amenities at one time that no longer exist. The breakfast was good enough. The lady who managed the breakfast was very helpful and polite. There is a place in the main hotel up the hill to get drinks and food. Overall it was a good room to stay in for the price

4

William

Oct 23, 2024

·

Stayed 1 night

Hotel shuttle is undepenable

8

Erika

Jul 17, 2023

·

Stayed 1 night

The property was for the most part good. Checkin and check out was friendly. Very close to airport and the highway. My only concern was the pool was disgusting. It’s an inside pool, but looked like it hadn’t been cleaned in months. Breakfast was also a little odd. It ran from 6-9am. We arrived at 8:20 and the attendant was already pushing us to get our food and started putting things away. She was nice about it but was more eager to get out of there than making our experience at the hotel a calm one. We felt rushed.

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Cleanliness

Cleanliness is mixed: some rooms are clean, but many mention odors, stained carpets and linens, clogged drains, and poorly kept common or exterior areas. A few reports cite pests or bed bugs.

Related guest reviews

2

Miranda

May 10, 2025

·

Stayed 2 nights

DO NOT STAY! If I can save people from staying here at The Holiday Inn Express IHG near the airport from getting Bed Bugs I am going to do just that. That was my experience staying at this hotel and I tried to express the severity of my bites after I notice them the next morning and the hotel manager refused to speak to me after several attempts in trying to contact him to discuss the situation. We only communicated through email and after expressing to him of the bed bug I found after I was bit severely, he tried saying that myself and my two boys had trashed the rooms and when I say rooms, yes we stayed and got moved to another room, which I was on edge all night, but for not being familiar with the area, and having to get up for a tournament I had felt I had no choice but to move to another room, after leaving and emailing the manager about my stay, the manager then emailed me saying that they were considering tacking on a cleaning fee because they said both rooms we were in the one we were in the first night where I found the bug and the room we got moved to. The manager just didn’t want to compensate me whatsoever and so he tried to say that we had trashed both rooms. It was a ordeal trying to get some compensation for my troubles. Never have I had to experience anything like this. So, again if I can save anyone especially families from staying here.

2

Jeri

Mar 14, 2025

·

Stayed 1 night

I have stayed at this property a couple of years ago and it was acceptable. This stay however was awful. The facility smelled of mildew and once checked into the room I began to inspect the bed as I do at all hotels. ON TOP of the white bedspread was a BED BUG crawling. I could only imagine what was underneath the bed. I left the hotel and of course they refused a refund.

4

Bethanie

Mar 26, 2023

·

Stayed 1 night

The staff was super friendly! Unfortunately the bed cover had makeup stains. Unsure if it hadn’t been cleaned or if it was a true stain. The bathroom counter had pubic hair stuck to the free toiletries. We were so tired from driving and just needed rest, even though we felt uncomfortable we slept in our clothes on the bed that didn’t have stains. It was just an overnight stay but if it had been longer we would have left.

2

Yessenia

Mar 12, 2024

·

This place smelled when walking in hallways. Bathtub was clogged up as if someone bathed their dog in there, tub was full of dog hair. Hot water spout in breakfast area was clogged. Went to ask lady to pour water in there thinking it was out and she was awfully rude. Lady was rude to everyone in there. This place deserves no stars but I had to give one.

8

Gary

Nov 28, 2025

·

Stayed 1 night

Good clean room

4

Jeremy

Jul 29, 2025

·

Stayed 1 night

The room I was in had a hint of cigarette smell, and it's also possible there was at one point German roaches, because I could smell them. Them. However, it is also possible that what I smelled was German roach bait. I used to work for orkin, so I recognize the smell. It would be prudent for staff to check room 167.

8

Diane

Sep 15, 2024

·

Stayed 1 night

Outside area was rather unkept. Broken glass, cigerette butts, dirty towels. Floor in foyer was wet and dirty.

4

Chelsea

Mar 11, 2023

·

Stayed 1 night

It just seemed a little dirty or run down

6

Michael

Oct 10, 2024

·

Stayed 1 night

Dirty and stained carpets throughout. Stained furniture in room. Clogged drain in bathroom. Parking lot and renovations/repairs shoddy looking. I expected better property conditions from an IHG property and that’s why I had chosen it and decided to pay the extra but was disappointed.

4

Terry

May 26, 2024

·

Stayed 1 night

This property was poorly maintained, and common areas were not the cleanest. I'd rented two rooms, one for myself, and one for my mother. My room was clean, but some of the tile coving was broken in the bathroom. My mother's room (259), on the other hand, was a disaster. The toilet seat wasn't attached to the toilet, and she about fell on the floor. Her phone didn't work at all (yes, it was plugged in). She made a complaint to the desk clerk at checkout, who proceeded to take a lengthy phone call while she was talking to him. The best part of this whole experience was that we were in the process of leaving Arkansas for good. If you plan on staying in Little Rock for more than a few hours (we were literally only there for 15 hours or so), try another property. This one was not much more than a flophouse.

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Rooms

Rooms vary: some find beds comfortable and stays quiet, while others note freeway noise, dated furnishings, faulty or loud A/C, nonworking TVs, and door or lock issues. A few mention awkward blackout curtains and limited in-room amenities.

Related guest reviews

4

Paul

Apr 29, 2024

·

Stayed 1 night

There was so much space between the door and the jam I had to stuff the gap with bath towels to shut the light out. The black out drapes didn't work well. Really old and dated. The girl at the front desk was really sweet and helpful.

6

Natalie

Dec 7, 2023

·

Stayed 5 nights

Check to make sure your door actually latches and locks. Prompt with a room change when told about the door. Lady at breakfast is a sweetheart but the food is blah. The overall property is in need of a renovation.

8

Richard

Sep 21, 2025

·

Stayed 1 night

Room was nice and bed quite comfortable. However the rug was quite stained and curtain was drooping as not hung at the edge. Concrete side walk to the restaurant from HI Express was in bad shape and railings even worse. Front desk help weren’t exactly welcoming but got the job done. The Inn is old and in need a little TLC. However location and price were good and a selling point.

10

Alejo

Mar 28, 2024

·

Stayed 1 night

Next time we will get a different room not next to the expressway because of the noise, otherwise it was very clean and comfortable.

8

marilyn

May 31, 2025

·

Stayed 1 night

Very comfortable bed and pillows.Great breakfast. It was hard to get a good sleep because other patrons would slam their doors. Not the fault of the hotel though.

4

JUERGEN

Mar 27, 2025

·

Stayed 1 night

Phone didnt work, wifi password was not available,

8

Eric

Dec 4, 2024

·

Stayed 1 night

Only knock is that they didn't have TVs working. Otherwise all was good!

6

Sherry

Jun 28, 2024

·

Stayed 1 night

The hotel was ok. My complaint is that the a/c unit made loud clicking noises.

10

Mark

Aug 25, 2025

·

Stayed 1 night

Everything was excellent except the noise from the interstate. But once I fell asleep, it never bothered me at all!

8

Alexis

May 15, 2024

·

Stayed 1 night

The only issue was the air didn’t work in our room. Number 220. It was set the lowest it would go, would kick on but there was no cold air at all. It was blowing warm.

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Service

Service is polarized: many guests commend friendly staff and standout breakfast hosts, yet others report check-in mix-ups, overbooking or cancellations, unhelpful or rude management, and disputes over deposits or charges. Responsiveness can be slow.

Related guest reviews

10

Kimberly D

Sep 29, 2025

·

Stayed 1 night

Very helpful and accommodating staff!

8

Walter

Mar 24, 2023

·

Stayed 1 night

Well, our flight got cancelled, so, we missed our night stay. After we landed the next morning we went and talked with Joy, the manager and at first she said there wasn't anything she could do because we booked it through Expedia. After we talked for a few minutes she re-booked it for us for that night at no cost to us. Thank you Joy for working with us and saving us a nights stay.

2

Steven

Feb 19, 2025

·

Stayed 1 night

We reserved a room weeks prior to overnight after arriving at the airport, to be picked up the next day for the ride home. I called the hotel for an airport shuttle when we arrived but was told my reservation had been canceled by a "third party". Travelocity still had my reservation so it's obvious the third party was their office. And since bad weather caused cancelation of flights and with all nearby hotels filling up fast they could get a much higher rate for the same room. So a reservation with a credit card on file but not yet charged is no guarantee that the hotel will actually honor it. This is the second time in a month that this has happened. Users beware.

6

Trina

Jun 1, 2024

·

Stayed 1 night

The man at the checkout counter made me feel bad because he threatened that if I had anyone else in the room that wasn’t listed as a guest then I would be kicked out without a refund. I gave him no reason to think someone extra would be in our room. No one extra was with my family. My sister-in-law checked in right after me and he didn’t say anything like that to her. The rest of the stay was fine. The breakfast was good and Vanessa was awesome. She was very friendly and kept the buffet stocked with hot food.

2

Diana

Jun 23, 2025

·

Stayed 2 nights

We had issues with check in, being told we didn't have a reservation. Then said our card had fail multiple times in the previous days as payment. Not true as nothing was wrong with the card. Finally checked us in saying they found what had happened and that wasn't our card. Got our room key and left for festival, upon returning to hotel my son opened our room to find a man half asleep in bed. We were then given another room which was comfortable but had a tile falling off at bathtub that looked like black mold behind it. Saturday we got up asked for no maid service except towels so we could shower after a music festival in 90°+ temps. Upon returning from festival we had no towels, we were told they didn't have towels it would be 8 am to get towels. Went down for towels at 8 am still no towels and was told it would be an hour. Decided to call Holiday Inn directly to get resolution for problems at property was given a claim number and customer service rep called hotel against my wishes ( i asked her to wait until we showered and were checking out) upon returning to lobby i was yelled at by owner/manager (whatever his position) because he was angry we reported the ridiculous service received here. He told we couldn't evshower we were to leave immediately or he was calling the police. He said he would refund our stay and when leaving and asked for the receipt showing reimbursement he refused and said he wasn't refunding anything. Said they did nothing wrong.

2

Kathy

Feb 19, 2025

·

Stayed 1 night

They canceled my reservation last minute said they were overbooked but really just wanted to price gauge cause when i called the reservation desk directly they had rooms, but for alot more money

10

Denise

Dec 6, 2022

·

Stayed 19,331 nights

This was my second time staying here in two weeks. The staff is so friendly and accommodating .So very close to the airport. I will definitejy stay there again when I visit my family .

6

Brett

Jun 11, 2024

·

Stayed 1 night

We only stayed one night. The only problem I had was when we checked in they ran our card for the charge for the night and then ran the card again for a $50 charge to be returned on checkout. This caused our card to decline and be suspended by the credit card company. Same thing happened to the couple checking in ahead of us. I’ve never had a hotel do this. It’s been 3 days and the charge is still showing as pending on my account. This is unacceptable and I will never stay with Holiday Inn again.

4

Johnny

Mar 15, 2024

·

Stayed 1 night

The motel charged our card with an additional $50 charge for a damage deposit. They said it would be refunded. It was not.

2

Christian

Jun 23, 2025

·

Stayed 1 night

AC didn’t work in our room. Front desk lady was soooo not helpful on anything.

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Location

Highly convenient for the airport and highway access. Nearby dining is limited, and freeway-facing rooms can experience traffic noise.

Related guest reviews

8

Heather

May 1, 2023

·

Stayed 1 night

Easy on/off the interstate. Not many eating options within 10 miles. Blackout curtains in the room blocked the a/c unit. Lifting the curtain for airflow let in parking lot lights.

10

Janis

Jun 10, 2025

·

Stayed 1 night

Property was very clean and quiet. Good breakfast. Excellent value. Property right off interstate highway so no real scenery and parking beside room a little cramped however area was clean with very quick access to airport which was important to us

8

zhu

Jan 2, 2025

·

Stayed 1 night

It is very easy to go to the airport

8

Gina

Oct 24, 2024

·

Stayed 1 night

It was conveniently located near many dining options.

10

Carolyn

Sep 14, 2025

·

Stayed 1 night

Always stay here when flying out of LR.

10

Barbara

Nov 19, 2023

·

Stayed 1 night

Location to airport. Quiet

10

Mike

Sep 7, 2025

·

Stayed 1 night

Great for nights before or after flights

10

Mark

Apr 24, 2024

·

Stayed 1 night

Easy access to and from highway.

10

Pauleen

Nov 20, 2023

·

Stayed 1 night

Very convenient for the airport.

6

Kevin

Jun 15, 2025

·

Stayed 1 night

Close to the airport

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Dining

Breakfast is a frequent highlight, with many praising variety and the attentive breakfast staff (often noting Vanessa). Some guests, however, found food quality or timing inconsistent, with strict closing times or rushed service.

Related guest reviews

2

Laura

May 7, 2025

·

Stayed 2 nights

The cleanliness of the room was very poor. The floors were not vacuumed. The pool was murky and icy. The breakfast was poor as well. Staff yelled at people eating that they had to leave at 9:30 on the dot. This was literally yelled at everyone an hour before. Additionally, the eggs were very watery and had hair in them. The next day, the eggs were served in a red bucket. No, I did not eat them. The front staff did not pick up their phone, so a shuttle could not come to the airport. We ended up getting a rental. The poorest service and condition I have ever encountered. This makes me never want to stay at a holiday inn of any sort.

10

Nacole

Mar 3, 2023

·

Stayed 1 night

Vanessa in the breakfast buffet was Absolutely Wonderful. She was Courteous, Kind and Available. Top notch service from her.

10

Mary

Apr 12, 2025

·

Stayed 1 night

It was an amazing experience…the lady who does breakfast, she is such a sweetheart

8

Stacie

Jul 7, 2024

·

Stayed 1 night

The hotel was great for a quick stop. It was cloae to everything we needed. The breakfast was excellent and the room was very clean and comfortable.

10

Chrystal

Feb 24, 2025

·

Stayed 1 night

Vanessa, the breakfast bar attendant was very helpful.

8

Irwin

May 6, 2025

·

Stayed 1 night

Breakfast was good and Ms. Vanessa was a great host. Friendly and knows how to prepare Sausage. She made a busy morning better.

10

david

Jun 13, 2024

·

Stayed 1 night

I liked the free breakfast.

10

Ester

Jul 12, 2025

·

Stayed 2 nights

Property manager was very nice. The breakfast bar was great and Vanessa is so sweet and helpful. Beds were comfortable and clean. Indoor pool was nice but water was cold but when we mentioned it to the manager he immediately went to try and adjust it.

8

John

Mar 16, 2024

·

Stayed 1 night

Overall, it was a great stay. The room was comfortable but the room amenities had not been restocked. The body wash container was empty and there were no creamer/sugar packets for the coffee. The breakfast was wonderful and the staff were friendly.

8

Erika

Jul 17, 2023

·

Stayed 1 night

The property was for the most part good. Checkin and check out was friendly. Very close to airport and the highway. My only concern was the pool was disgusting. It’s an inside pool, but looked like it hadn’t been cleaned in months. Breakfast was also a little odd. It ran from 6-9am. We arrived at 8:20 and the attendant was already pushing us to get our food and started putting things away. She was nice about it but was more eager to get out of there than making our experience at the hotel a calm one. We felt rushed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$97
February	$105
March	$110
April	$107
May	$105
June	$105
July	$108
August	$107
September	$96
October	$103
November	$96
December	$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $113	19 $113
20 $99	21 $103	22 $104	23 $107	24 $107	25 $113	26 $109
27 $108	28 $108	29 $108	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $106	3 $106
4 $107	5 $108	6 $108	7 $108	8 $104	9 $118	10 $113
11 $104	12 $106	13 $122	14 $104	15 $104	16 $113	17 $113
18 $108	19 $113	20 $127	21 $117	22 $118	23 $111	24 $113
25 $113	26 $113	27 $118	28 $113	29 $113	30 $108	31 $121

Holiday Inn Express Little Rock-Airport by IHG

Prices for Holiday Inn Express Little Rock-Airport by IHG

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Communications Accessible)

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Standard Room, 1 King Bed

Standard Room, 2 Double Beds, Accessible (Communications Accessible)

Standard Room, 2 Double Beds

Standard Room

Suite, 1 King Bed

Guest reviews of Holiday Inn Express Little Rock-Airport by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Little Rock-Airport by IHG

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