Name: Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG
Address: 2903 Pines Mall Drive, Pine Bluff, Arkansas, United States of America, Pine Bluff, Arkansas, US
Price range: $79–$303 per night
Rating: 7.73

What guests think

Reviews of Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG describe an older, budget-friendly stay with uneven upkeep, set in a hard-to-find spot behind a closed mall that some travelers find deserted or off-putting.

Many guests highlight genuinely friendly, helpful staff at check-in and breakfast. Several reviews cite maintenance and cleanliness problems, including worn carpets, faulty AC or plumbing, odors, and occasional pests. On the positive side, others note comfortable beds and quiet rooms, with a solid complimentary breakfast. Overall, expect kind service and basic comfort, with trade-offs in upkeep and the setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show age and wear in places, but parking is ample and some guests noted good lighting and exterior cameras around the lot.

Related guest reviews

8

Myrla

Apr 2, 2024

·

Stayed 1 night

Very nice facility and a great location that is quiet. Plenty of parking for larger vehicles.

6

Trisha

Jun 22, 2025

·

Stayed 1 night

Huge spotlight outside my window and poor curtins made for a terrible night sleep. The bathroom door lock was broken. We were given floor towels because they were out of regular towels. The carpets in the halls were stained and had bare spots. Dining room floor was sticky. Not what i expected for Holiday Inn.

10

John

Apr 4, 2024

·

Stayed 1 night

Excellent property, very quiet and safe.

10

ROBERT

Feb 17, 2025

·

Stayed 1 night

Old property but convenient,

6

Scott

Jan 31, 2025

·

Stayed 1 night

Very mediocre experience for a Holiday Inn Express. Older style and decor which isn’t a big problem. Curtains had stains, the air conditioner vent was filthy with crumbs. The bed was fairly comfortable and nice bedding. Good hot water with decent pressure. The cabinet the frig was in needed repair.

8

Dennis

May 10, 2024

·

Stayed 1 night

Overall, a nice hotel. The pictures in the elevator need replaced or taken down. They are extremely beat up and make the place look rundown.

10

Edward

Aug 31, 2025

·

Stayed 1 night

The hotel is situated in a rundown section of town, therefore if you don't use your GPS, you wouldn't be able to locate the hotel, as it is off the main road, and hidden behind a derelict mall. The Holiday Inn is in need of repairs ( tiles in the bathrooms, carpeting in the hall, etc. ). Now the staff is amazing, friendly, helpful, and want your stay to be comfortable.

10

Tiana

Dec 4, 2023

·

Stayed 1 night

Great staff and everything just time for some updates. You can see the age of the hotel.

8

YaShica

May 11, 2025

·

Stayed 2 nights

Nice hotel could use updating but good for the price. Staff was great and helpful 🙂

10

Claude

Oct 23, 2023

·

Stayed 3 nights

The property was well kept. There was plenty of parking. There was plenty of light on the parking lot. The front desk workers were polite.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms clean, while others reported dirty or stained carpets and surfaces, lingering odors or smoke, pests, and occasionally unclean public areas.

Related guest reviews

10

Virginia

Aug 7, 2025

·

Stayed 1 night

Quiet, clean, comfortable beds.

10

Sharon

Mar 5, 2025

·

Stayed 1 night

Clean rooms extremely courteous staff. Would highly recommend

6

Cynthia

Jun 12, 2024

·

This property was dirty outside. There were cigarette butts everywhere The room was dirty and smelled of cigarette smoke. There was food around the microwave and items under the bed, therefore, the room had not been thoroughly cleaned. On a positive note, they did have a good breakfast.

8

Tanikia

May 24, 2024

·

Stayed 1 night

Everything was fine but bathroom floor was greasy, and door would not lock.

10

Melanie

Mar 15, 2025

·

Stayed 1 night

Not the best Holiday Inn Express I’ve stayed in. Room smelled like urine. Killed a roach in the bathroom. I would not return to this hotel.

10

Andy

Sep 21, 2025

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Stayed 1 night

Room was clean, it did have a dripping faucet in the tub not a deal breaker. Staff was very helpful, friendly, and knowledgeable.

4

Tammy Lee one of three

Jul 13, 2025

·

Stayed 1 night

Very friendly, kind and helpful staff. The room smelled like the carpet was old and wet. The odor was very irritating to our nostrils and stomach.

8

Wesley

Oct 8, 2025

·

Stayed 1 night

Clean, quiet and convenient. Good breakfast

6

Jamie

May 22, 2024

·

Stayed 1 night

We stayed here on a drive from KS to FL as this was about the halfway point. It looked like this hotel was right by a mall so I thought it would be great for our teens. Well, it was next to a mall. The mall looked like something out of the Walking Dead. It was closed and boarded up except for a Dillards Clearance store on the end of the building. The area was horrible. Totally unkept and almost scary. I realize the area around the hotel isn't the hotels fault, but I think it is important to know the area you are staying in. When I arrived to check in there was no one at the front desk. I waited well over 10 minutes before the front desk gal came up. She was working elsewhere in the building and was the only person on duty. She was apologetic, but the hotel should have a process in place that she can be notified when people are at the desk. The floor in the lobby was sticky and your shoes stuck to the floor when you walked. There was a spider on one of our beds. The rooms appeared clean but didn't feel clean if you know what I mean. I would definitely not stay here again. The hotel was worn out and needs updated. Not nearly the quality of most Holiday Inn Expresses I have stayed at.

2

Obie

Jan 31, 2025

·

Stayed 1 night

Once we got to the room and my fiancee started to sanitize the room, as she always do, she found a roach. We didn't think much of it because it was just one, but when she tried making tea in the teapot a whole bunch of them came out. Once I reported it to the front desk I found out the custodians had already reported the roach problem for that particular room and management said it was supposed to be offline. Then I tried getting a refund, but was told I couldn't because it was booked through a 3rd party. IN MY OPINION ACTIONS LIKE THIS IS UNACCEPTABLE FOR A HIGH END HOTEL CHAIN LIKE HILTON!

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Rooms

Beds are comfortable and rooms are generally quiet, though decor feels dated and lighting or blackout coverage can be insufficient in some rooms.

Related guest reviews

8

Susan

Jul 15, 2023

·

Stayed 1 night

The king bed was very comfortable. The room was clean.

6

Trisha

Jun 22, 2025

·

Stayed 1 night

Huge spotlight outside my window and poor curtins made for a terrible night sleep. The bathroom door lock was broken. We were given floor towels because they were out of regular towels. The carpets in the halls were stained and had bare spots. Dining room floor was sticky. Not what i expected for Holiday Inn.

6

Scott

Jan 31, 2025

·

Stayed 1 night

Very mediocre experience for a Holiday Inn Express. Older style and decor which isn’t a big problem. Curtains had stains, the air conditioner vent was filthy with crumbs. The bed was fairly comfortable and nice bedding. Good hot water with decent pressure. The cabinet the frig was in needed repair.

10

Jana

Aug 18, 2024

·

Stayed 1 night

Staff was super friendly. The room was clean, comfortable and plenty of room.

10

Natasha

Feb 25, 2024

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Stayed 1 night

The beds are the most comfortable I’ve ever slept in. The blankets are soooo soft and the pillows are fluffy as ever and have different firmness and softness to choose from for your likings!!! I just melt when I get into their beds!!! The breakfast is always hot and fresh and the staff are very friendly and courteous. We stay here every week we come to the casino!!

10

Janet

Feb 2, 2023

·

Stayed 1 night

Very nice place to stay. It was clean, quiet, and comfortable. No complaints. Were basically only there to sleep and left before having breakfast, so can't comment on anything else.

10

Wendy

Jun 20, 2025

·

Stayed 1 night

The staff was very friendly and the room was clean but it was not enough lighting.

8

YaShica

May 11, 2025

·

Stayed 2 nights

Nice hotel could use updating but good for the price. Staff was great and helpful 🙂

10

Selma

Jul 22, 2025

·

Stayed 1 night

Staff was very friendly and professional. Bed and pillows were very comfortable. Water pressure in the shower was fantastic!

8

Wesley

Oct 8, 2025

·

Stayed 1 night

Clean, quiet and convenient. Good breakfast

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Service

Service is frequently praised as friendly, helpful, and welcoming across front desk and breakfast; occasional lapses include slow or inattentive front-desk interactions and inconsistent housekeeping.

Related guest reviews

10

Jessica

Jul 2, 2025

·

Stayed 1 night

Shanita was extremely helpful and very sweet. The room was nice and cool when we arrived… no stuffy hotel smell. We loved the pool and gym. It was also a nice surprise to have liquid dove dispensers in the bathroom rather than cheap tiny bottles/bars of soap. We will definitely stay here again.

10

CHRISTOPHER

Aug 23, 2025

·

Stayed 1 night

The hotel and staff were wonderful.

6

Jennifer

Jun 20, 2025

·

Stayed 1 night

The front desk staff did not acknowledge us for 3 min even though the automatic door open and shut 5 times. The toilet ran constantly and the shower dripped.

4

April

Jul 4, 2024

·

Stayed 1 night

Arrived late at night and the guy at the counter did not greet us just kinda looked at us. Then he continue to listen to his computer (which was super loud when we walked in) and continued to eat his noodles. Then finally checked us in when he realized we were still standing there. Not in the best location. It’s behind an abandoned mall, which obvious isn’t maintained. The road to get there seems like it’s taking to who knows where!! The lady from the kitchen was very nice and breakfast was good. The lady at the front desk in the morning was super nice as well and check out was easy.

10

Cynthia

Jan 2, 2025

·

Stayed 1 night

Staff was very friendly. Easy check-in!

10

Otis

Jan 26, 2025

·

Stayed 5 nights

The staff was very nice to me and my family. Ceecee the daily breakfast attended is the best. An excellent choice. Ceecee and the staff all go above and beyond.

10

Melissa

Aug 31, 2024

·

Stayed 1 night

The front desk person, I have forgotten her name, was so wonderful and accommodating! She went the extra mile for us and we really appreciated it.

10

Dawn

Dec 17, 2024

·

Stayed 1 night

Wanted to play in a late tournament so we booked a stay. It was close by and the person at the desk was very friendly. Even gave me great directions for a dinner outing. I have a can and the housekeeper held the ekevator for me. The cook running breakfast was awesome. She nade us feel like she was glad we were there. I wished i had gotten her name so i could tell you. That made our stay worth the money. Not the food, HER. We were there on Dec 6th overnight.

10

Selma

Jul 22, 2025

·

Stayed 1 night

Staff was very friendly and professional. Bed and pillows were very comfortable. Water pressure in the shower was fantastic!

2

Jeanne

Jan 15, 2023

·

Stayed 19,371 nights

Bathroom dated, dirty, brown water from sink. Set in middle of abandoned shopping mall. Did not feel safe. On check-in, attendant remained on obvious personal call. One female employee at breakfast blatantly rude.

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Location

Set behind a closed, abandoned mall, the hotel can be hard to find and the area feels deserted to some; a few guests appreciated proximity to restaurants or the casino and easy parking.

Related guest reviews

8

Harold

Apr 17, 2024

·

Stayed 1 night

Located in deserted shopping center, deserted area

6

John

Aug 13, 2025

·

Stayed 1 night

This hotel is located in a closed down mall area. It looked deserted when we drove up where the GPS said to drive. Behind the mall area is the hotel. The hotel itself looked okay. The area just looked sketchy. When we entered the room the AC was not cool and did not really cool all night. The toilet continuing ran unless we removed the back lid and fixed the inside. When I dialed to call the desk I thought the phone was broken but realized the cord was not connected to the handset. An okay place to stay, but for a few bucks more there is a really nice hotel down the road.

6

Murphy

Jan 3, 2023

·

Stayed 1 night

hotel was in good condition, it was next to an abandoned shopping mall and had no lighting in area, so it made it challenging to find after dark arrival.

6

Joshua

Nov 3, 2025

·

Stayed 1 night

Hotel was fine but wish they would’ve said the mall was permanently closed behind it

8

Darlene

Apr 17, 2024

·

Stayed 4 nights

Our trip was refreshing. The Hotel is located on the backside of a closed down parking lot. Mind you it’s really dark since the mall has been closed for years there are no lights on the property till you reach the Inn. You would never find this place at night without navigation, and then some. The staff are very friendly and courteous. We had a big spacious room. There are several eating in close proximity.. the bed was very comfortable.

10

Richard

Dec 27, 2024

·

Stayed 1 night

Scheduled a trip home...one night stay..great location with easy access to entertainment and dining. Across highway from Saracen Casino.

10

Edward

Aug 31, 2025

·

Stayed 1 night

The location is perfectly situated. Shopping, restaurants , service stations are all close by.

10

Edward

Aug 31, 2025

·

Stayed 1 night

The hotel is situated in a rundown section of town, therefore if you don't use your GPS, you wouldn't be able to locate the hotel, as it is off the main road, and hidden behind a derelict mall. The Holiday Inn is in need of repairs ( tiles in the bathrooms, carpeting in the hall, etc. ). Now the staff is amazing, friendly, helpful, and want your stay to be comfortable.

8

Paul

May 15, 2023

·

Stayed 2 nights

A good hotel at a reasonable price, but I didn't know that the Pine Bluff Mall was closed. So what would have been an asset, turned into something of a liability.

6

Cynthia

Nov 19, 2024

·

Stayed 1 night

The hotel itself was fine with very friendly staff. It was the location that was the problem. Especially a woman traveling alone. It is located in the parking lot behind an abandoned shopping mall. The area was very deserted and overgrown. I did not feel safe or feel safe leaving my car.

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Dining

Breakfast is often rated good to excellent and run by warm, attentive attendants, though some guests encountered items running out or food not quite hot.

Related guest reviews

10

Craig

Jan 9, 2025

·

Stayed 1 night

Very clean and an excellent breakfast.

10

Mike

Dec 27, 2024

·

Stayed 1 night

Everything we expected at Holiday Inn. Very friendly and helpful lady preparing breakfast.

8

Melissa

Dec 24, 2024

·

Stayed 1 night

The woman that checked us in was very friendly and helpful. She welcomed us and was just kind. The breakfast was struggling. Maybe the lady that was working it was new- most of the hot food was out (or she was really delayed in making it). Another employee was apologetic and thanked everyone for being patient. The hotel was tricky to find at first (maybe it’s my gps) but we felt safe and slept well. Good for a stop over.

8

Rebecca

Jul 23, 2024

·

Stayed 1 night

Good shower. Quiet. Friendly staff. Breakfast area. Food was good just not warm. Be sure to arrive before dark.

10

Tavis

Aug 12, 2023

·

Stayed 1 night

Staff was so friendly. Great customer service. Breakfast was fresh, and the breakfast area was super clean. Clean rooms. Comfortable beds. Somewhat inconvenient to get to, behind a mall that is no longer operational.

10

glenda

Jul 28, 2025

·

Stayed 5 nights

Morning breakfast was very good

10

Frank

Mar 2, 2023

·

Stayed 1 night

CC the lady in charge of breakfast was excellent. Her attitude was enough to make me want to come back. The lady that checked us in was efficient also. We came in late at night and almost gave up - the mall behind the hotel is closed and very dark. A street light or two would be nice.

8

Gary

Mar 3, 2024

·

Stayed 1 night

The check in was easy and very pleasant. Front desk called the food truck over so we didn't have to leave to eat. (BBQ wasn't very good, but plentiful) The room was great, bed very comfortable. Breakfast was typical, not so good.

10

Gerald

Feb 21, 2024

·

Stayed 1 night

Friendly and helpful staff , especially CAROLYN who ran the breakfast service

10

gregory

Aug 23, 2025

·

Stayed 1 night

Clean and great breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$100
February	$120
March	$110
April	$106
May	$114
June	$109
July	$103
August	$104
September	$111
October	$107
November	$106
December	$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $123	19 $87
20 $84	21 $85	22 $85	23 $85	24 $85	25 $79	26 $82
27 $89	28 $115	29 $118	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $118	5 $129	6 $143	7 $248	8	9	10
11 $126	12 $126	13 $135	14 $135	15 $303	16	17
18 $126	19 $139	20 $130	21 $121	22 $135	23 $132	24 $132
25 $122	26 $122	27 $122	28 $122	29 $130	30 $120	31 $120

Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG

Prices for Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Microwave

Guest reviews of Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG

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