Name: Hyatt Place Phoenix-North
Address: 10838 North 25th Avenue, Phoenix, Arizona, United States of America, Phoenix, Arizona, US
Price range: $94–$186 per night
Rating: 7.15

What guests think

At Hyatt Place Phoenix-North, guests consistently praise friendly staff and convenient freeway access, while many report dated, worn rooms, stained carpets, intermittent maintenance problems, and highway noise that affects sleep, especially on west-facing rooms.

Cleanliness is a recurring drawback, with frequent mentions of heavily stained carpets, grime, and occasional pests. Service is mixed: many staff members are accommodating, but guests cite lapses like limited housekeeping, poor communication about water shutoffs, and slow responses. Breakfast feedback varies from solid to disappointing, often repetitive or running out early, and the advertised bar or restaurant has been unavailable. Expect helpful staff and convenient access, but an aging stay overall.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated and parts of the property are under renovation; parking is easy and free. Several guests noted the advertised bar/restaurant was not operating during their stays.

Related guest reviews

8

Thomas

Feb 7, 2025

·

Stayed 1 night

Large room. Great breakfast. Carpet dirty/stained. Entry door near room broken so I had to park near main entrance.

4

Stephanie

Nov 1, 2023

·

Stayed 2 nights

The sofa couch in our room had tear and stains. Beds seem worn down. Maybe time for new furniture. The elevator wasn’t clean. The amenities said the hotel had laundry facilities but they didn’t have.

8

Alice

Oct 14, 2024

·

Stayed 1 night

Overall, very comfortable, could be cleaner in the bathroom, and interstate noise is pretty bad on the west side of the hotel. I just stayed one night and left early. I would return, just ask for room on the quiet side.

8

Richard E.

May 15, 2025

·

Stayed 2 nights

They are doing construction right now in part of hotel but really a non-issue. Stayed on no freeway side of hotel and better this time. Easy check-in and easy parking.

6

Michelle

Jul 21, 2025

·

Stayed 1 night

Hotel was very old and pictures are misleading. Not filthy but wouldn’t stay again. Was given 2 towels and no sheets or pull out bed. The 2 main beds are very small hard to fit 2 adults.

2

Ludy

Oct 18, 2024

·

Stayed 3 nights

The pool hasn’t been open for a while. The rooms are dirty and smelly. The rooms smelled like weed all the time.

4

Kristine

Oct 20, 2024

·

Stayed 3 nights

This was a very disappointing stay. First, I didn't get a handicap accessible room as requested. Next, do not believe anything on their website. This place does not have a bar/restaurant, no baked goods, or deli. At least the breakfast was fairly good. Lastly, the pool area was extremely disappointing. It's very small and located in a dingy area. Also all you can hear is the I17 traffic. I thought the Hyatt name came with higher standards but apparently I was wrong. The only good thing about this place is the staff.

10

James

Aug 21, 2025

·

Stayed 1 night

Some renovation was under way , but was not a factor in my experience. Business center computers were both out of service at the time.

6

Milchor

Mar 3, 2025

·

Stayed 5 nights

Restaurant/Coffee shop advertised. Bar also advertised. Disappointing.

8

Janeen

May 25, 2024

·

Stayed 2 nights

We like the location of the hotel; it’s nearby quite a few amenities. We found the pool and fitness room, but our trip schedule didn’t allow us to a chance to enjoy them. We were saddened with the fact that there was no jacuzzi by the pool. We were also disappointed to see no hand soap in the room, and after a call to the front desk, their shipment of hand soap didn’t arrive on time either. We had to make our own accommodation for that. We did get our needed rest on the beds and pullout bed. The staff were friendly and did their best to help us out with towels and bedding, but it was after a second call to the desk that we received the towels with the needed bed linens for the pullout sofa bed. Breakfast was served hot and fresh both mornings of our stay, which we appreciated very much.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a frequent concern, with many reports of heavily stained carpets and sofas, lingering odors, and occasional pests. Housekeeping is limited and rooms sometimes go unserviced unless requested.

Related guest reviews

2

Brianna

Sep 26, 2025

·

Stayed 2 nights

Room wasn’t as clean as expected and beds were super uncomfortable

6

Lusandra

Nov 4, 2025

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Stayed 2 nights

The room was dirty with stains on the walls. The corner floor corroded. The carpet old and smelly. The bed was lumpy and not comfy at all. The faucet by the pool was not turned off, ran the entire time. It was reported to front desk but they were already aware and maintenance did not know how to fix. Water is wasted. The front desk person said he could not give us another because that is all they could do for rooms. Parkimg had poor lighting. It was not a good place to stay.

2

Celeste

Jan 20, 2025

·

Stayed 1 night

I’ve never been more disgusted with a hotel room. The carpet was absolutely disgusting!! Toilet didn’t flush properly. No blankets whatsoever, just two sheets on the bed. AC was broken. Talked to the lady at the front desk and her reply was “Yeah, I’m not surprised”. I can’t believe this was a Hyatt. Should be more of a rent by the hour type of place. We took pictures to document the condition.

2

Thomas

Jan 29, 2024

·

Stayed 3 nights

Hotel rooms are very dirty, large stains on carpet, no housekeeping was available and there were cockroaches in hallways. I am so disappointed in the Hyatt hotel.

4

Mark

Nov 21, 2023

·

Stayed 2 nights

Extremely dirty. Carpet stains, shower wasn’t cleaned, hair all over the floor and in shower, wall lamps covered in dust. We felt dirty just being in the room.

2

Pam A

Apr 27, 2025

·

Stayed 1 night

That property was filthy. Needs to be upgraded. The sink in the bathroom did not drain, it took forever for the shower to get hot water, that carpets were stained and dirty. The cabinet in the hall way was so dusty that we wrote “ please wash me” in the top of it.

2

Jessica

May 31, 2025

·

Stayed 1 night

It was very dirty. Hair and gross stains on bed and couch. It felt unsafe so We left and got a different hotel.

4

Khalilah

Jan 9, 2025

·

Stayed 2 nights

My bedroom was dirty. My sheets had makeup and crumbs. When I complained to the girl at the front desk, she had an attitude, telling me that she doesn’t work in house cleaning. She didn’t apologize. My bathroom was also dirty. Carpets dirty, wall dirty etc.

2

Angelica

Apr 12, 2025

·

Stayed 2 nights

Dirty. Old. Stains everywhere. Burn marks everywhere. Didn’t feel comfortable. Didn’t end up staying.

2

Archie

Apr 28, 2025

·

Stayed 1 night

This property is dirty, filthy and has roaches big enough to carry your furniture. Once we saw the roaches ( in the room) we wanted our money back. We left and went to the Hilton. Don’t stay at this property unless you work for a pest control company.🙁

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious but dated, with worn furniture and recurring maintenance issues like faulty outlets, plumbing problems, and weak or inconsistent hot water. Freeway-facing rooms can be noisy, and some rooms lack microwaves.

Related guest reviews

6

emi

Jun 26, 2023

·

Stayed 2 nights

Room 328 appears "buss up" Couch has holes. Bar light broken . Toilet plugged.

6

Kenneth

Feb 26, 2025

·

Stayed 2 nights

It was a decent value and the breakfast was good. Rooms were nice (beds, decorations, functional use of space), but things seemed a bit run down. A plug was loose, a light switch was coming out of the wall, shower head not working well. I would stay there again, but just keep my expectations low for a typical Hyatt Place.

8

Patricia

Jul 21, 2025

·

Stayed 2 nights

The carpet in my room had a burnt spot. The TV guide was not working and it made it difficult to watch TV. According to the staff, they were changing service providers.

6

Armando

Apr 21, 2025

·

Stayed 1 night

Many issues whith this place. The bathtub mixer was broken and shower water was boiling. The room was facing the highway and windows have no soundproof system in any form, so it’s like you’re sleeping right at the side of it. The carpet has huge stains all over, among some other inconveniences . A good place if you’re on a budget, but you should avoid it if you want a good sleep and stay in general.

4

Idette

Jun 10, 2024

·

Stayed 4 nights

The room did not seem clean. The carpet had stains and the couch did too. The show would clog when I showered and the water would fill up. I did not have a good experience. The hotel is next to the freeway so you could hear a lot of traffic too.

8

Juan Antonio

May 6, 2025

·

Stayed 2 nights

The first night we got a room on the 4th floor facing the highway. It was so noisy we could barely stay asleep. We actually thought the windows were open. But the staff was really kind and efficient and moved us to a quiet room on the other side of the building. View was not nice but at least we could sleep.

6

Michelle

Jul 21, 2025

·

Stayed 1 night

Hotel was very old and pictures are misleading. Not filthy but wouldn’t stay again. Was given 2 towels and no sheets or pull out bed. The 2 main beds are very small hard to fit 2 adults.

6

Ronald

Jan 25, 2025

·

Stayed 1 night

Barely had any water pressure to take shower, no microwave but had two sinks, one in to different rooms?? Ac barely worked spent most of the night sweating.

8

Katrina

Apr 5, 2025

·

Stayed 1 night

It’s old and showing its age, but it’s fairly clean. Carpets and sofa pillows were a bit dirty. Mattress wasn’t very comfortable. Mattress in foldout sofa was terrible! They are doing renovations now, so it’ll get better. But overall it was safe, quiet, and there was a nice breakfast spread.

8

Maria

Feb 5, 2025

·

Stayed 2 nights

Property is old, our air conditioning was extremely noisy and made it hard to get a good night sleep. Facility was clean and so was the room.

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Service

Many guests praise friendly, accommodating front-desk staff, especially when relocating rooms. However, communication and reliability are inconsistent, with reports of rude interactions, overbooking, poor notice of water shutoffs, and infrequent housekeeping.

Related guest reviews

2

Connie

May 9, 2025

·

Stayed 3 nights

Construction on the property! We were disappointed in the lack of transparency on this property. This was our second time staying at this property. Enjoyed it very much because of the location and it was a close proximity to where we needed to be. After a long drive, we did not have hot water. We were not notified of the hot water being turned off. The response from the front desk was very nonchalant. Unfortunately we were not able to shower that morning.

8

DOROTHY C

Jun 9, 2025

·

Stayed 8 nights

Staff was very friendly and helpful. Stayed during Hotel was being renovated. Water pressure was terrible, took longer to shower than normal. Though breakfast selection was very decent, coffee was very weak and often out during service times.

4

Connie

May 9, 2025

·

Stayed 4 nights

This was our second time at this property. This last visit there was nothing stating that it was under renovation until we arrived. There was dust in the hallways and the elevator. The first morning, we do not have any hot water. The response from the front desk was nonchalant. Unfortunately we were not able to take a shower. This was a disappointing visit.

6

shawnn

May 30, 2025

·

Stayed 2 nights

Would be nice to get my deposit back font know why it takes so long to return it I was there when i checked in and the lady told me it could take up to a month. If it takes that long, I don’t wanna stay there no more than because what are they doing with your money? It’s not right you should put a deposit down and get it back the next day or the same day not keep it for 30 days. They still haven’t gotten to me. It’s been over a week. I’m a little bit irritated. They’re hurting for money that bad then I’ll go somewhere else to stay bad business.

2

Donald

May 8, 2025

·

Stayed 2 nights

I booked 2 rooms, and family booked 4 other rooms for 2 nights. We were there for my daughters graduation. We were never told the wayer would be shut off from 10am to 2pm. No men got to shower and all the women had to shower at a gym off ptoperty. The front desk had no sympathy or solutions for us. Another properly perhaps. Maybe a simple sign that would grab your attention. Sad, because that is the only properly we stay at when we visit our daughter.

10

Unity

Jan 16, 2025

·

Stayed 2 nights

I enjoyed my stay & I must say the staff was wonderful. Brian and Natalie accommodated my every need. They were extremely helpful and knowledgeable regarding the surrounding area. There wasn’t a question I asked that they couldn’t answer or at least point me in the right direction. The breakfast was well stocked and the hotel room was clean and easily accessible from the front and back entrances. Would gladly stay again! Thank you, Brian & Natalie as well as the Hyatt team!

2

Melody

Apr 21, 2024

·

Stayed 1 night

Parking was easy. However, staff was not helpful. Check in staff was bothered by me checking in. She ate dinner in front of me and was annoyed by my presence. The following morning I asked for an iron and was told to wait an hour until certain staff arrived and she refused to pull from an empty room. Overall, bad experience.

10

Latoya

May 12, 2025

·

Stayed 1 night

It was my birthday weekend and we got the best service ever.

6

Sara

Jan 2, 2025

·

Stayed 3 nights

If it wasn't for the enthusiastic and helpful check in staff, I would say not to bother with this one. The rooms are tired! Broken outlets, poor repairs in the shower, stained carpets, empty shampoo dispensers, etc. On top of that, Hyatt Places overall, have the smallest queen beds ever. Don't count on having more than one person in the bed comfortably. The breakfast was pretty plain and lackluster. I remember when Hyatt Places were pretty incredible but it appears as though that season has passed. With so many other options in Phoenix, definitely worth your time to look around and find something less tired.

6

Tammy

Oct 1, 2023

·

Stayed 2 nights

Upon check-in were notified that the double room we had booked was unavailable. Even though we had paid extra for this room type it was not honored. The hotel had overbooked. This put the front desk gal in quite a bind as she had to explain this to multiple customers. 30 minutes after check-out I realized that I had left my necklace in the room. I called the hotel immediately and was told that the head of housekeeping would enter it into a web-based system where I would be notified that they had found it and that is where I could pay for shipping to get the item back. I called again about 8 hours later as I had not heard anything, but was told housekeeping would enter it. Now it is almost 36 hours later and I still have no response. Very disappointing.

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AI-generated summary based on recent guest reviews

Location

Convenient for drivers with quick I-17 access and nearby dining, though the highway-facing side is noisy. Some guests describe the surrounding area as rough, so quieter rooms away from the freeway are preferred.

Related guest reviews

6

Tyger

Apr 30, 2024

·

Stayed 3 nights

The property is right off the freeway so you hear all the noise from the freeway. It’s a main highway.

10

Judith

Feb 14, 2025

·

Stayed 1 night

Central location

10

Joel

Feb 14, 2025

·

Stayed 2 nights

Convenient location especially on a business trip.

8

Alice

Oct 14, 2024

·

Stayed 1 night

Overall, very comfortable, could be cleaner in the bathroom, and interstate noise is pretty bad on the west side of the hotel. I just stayed one night and left early. I would return, just ask for room on the quiet side.

4

Ahmet

Jan 16, 2024

·

Stayed 1 night

Property and amenities were standard and good however my room faced the highway which made it impossible to sleep as you could hear the cars all night long. Request a room not facing the highway.

10

Dusty

Oct 8, 2023

·

Stayed 1 night

Very comfortable, get a room away from the freeway if you don’t like traffic noise. Mostly quiet though.

8

Clement Ray

Oct 11, 2024

·

Stayed 2 nights

Nice hotel. Only complaint would be the continuous I17 traffic noise.

10

Lorena

Apr 18, 2025

·

Stayed 1 night

Very convenient near restaurants

8

James D

Nov 13, 2024

·

Stayed 3 nights

It’s a safe place but it’s loud if your room is facing the highway side.

8

Robert

Apr 18, 2025

·

Stayed 3 nights

Location was easy to get to from freeway, staff was helpful and apologized for state of hotel during renovations.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some enjoyed the hot options, while others found it repetitive, limited, or running out early. The on-site bar/restaurant advertised online was unavailable for multiple guests.

Related guest reviews

6

Angelica

Sep 23, 2025

·

Stayed 2 nights

Clean room although a bit runs down. They were doing renovations but it would’ve been better to have just closed it down. The breakfast could be better or change the menu everyday. It was the same and not too great.

4

Dwight

Feb 3, 2025

·

Stayed 1 night

Hotel needs to be renovated. Rooms are old and have tattered furniture. Rugs very dirty, couch dirty with tears, coffee pot didn’t have the right pods to make coffee, towels are very old and need replacing. Breakfast was good with plenty of variety. But ran out of plates, so had to use bowls for everything. Coffee was very weak. Would not stay here again.

6

Ahmed

Dec 25, 2024

·

Stayed 6 nights

Break fast service was poor

8

Katrina

Apr 5, 2025

·

Stayed 1 night

It’s old and showing its age, but it’s fairly clean. Carpets and sofa pillows were a bit dirty. Mattress wasn’t very comfortable. Mattress in foldout sofa was terrible! They are doing renovations now, so it’ll get better. But overall it was safe, quiet, and there was a nice breakfast spread.

4

Kristine

Oct 20, 2024

·

Stayed 3 nights

This was a very disappointing stay. First, I didn't get a handicap accessible room as requested. Next, do not believe anything on their website. This place does not have a bar/restaurant, no baked goods, or deli. At least the breakfast was fairly good. Lastly, the pool area was extremely disappointing. It's very small and located in a dingy area. Also all you can hear is the I17 traffic. I thought the Hyatt name came with higher standards but apparently I was wrong. The only good thing about this place is the staff.

4

Mary

Aug 25, 2024

·

Stayed 4 nights

No room service for five days unless demanded by me. Carpets are filthy with huge stains on all three floors. Breakfast food ran out one hour into service each day. Desk staff were wonderful and were able to find us toilet paper and towels when we asked at the front desk each day.

6

Justine

Aug 1, 2025

·

Stayed 3 nights

pretty good. Food was okay. pancakes were hard. beacon hard also.

6

Rose

Jun 1, 2024

·

Stayed 1 night

I inquired about the advertised breakfast, the male employee assured me it’ll be a hot breakfast ; scrambled eggs, sausage, etc., however it was not a hot breakfast, what was available was starch loaded with sugar and carbs. We were disappointed.

6

Sara

Jan 2, 2025

·

Stayed 3 nights

If it wasn't for the enthusiastic and helpful check in staff, I would say not to bother with this one. The rooms are tired! Broken outlets, poor repairs in the shower, stained carpets, empty shampoo dispensers, etc. On top of that, Hyatt Places overall, have the smallest queen beds ever. Don't count on having more than one person in the bed comfortably. The breakfast was pretty plain and lackluster. I remember when Hyatt Places were pretty incredible but it appears as though that season has passed. With so many other options in Phoenix, definitely worth your time to look around and find something less tired.

6

Genese

Oct 22, 2024

·

Stayed 2 nights

The breakfast is terrible. They provided the same breakfast every morning.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$132
February	$212
March	$222
April	$145
May	$100
June	$94
July	$89
August	$78
September	$90
October	$112
November	$124
December	$109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $112	15 $114	16 $115	17 $116	18 $111	19 $113
20 $94	21 $98	22 $105	23 $104	24 $100	25 $105	26 $104
27 $98	28 $105	29 $113	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $123	3 $123
4 $96	5 $104	6 $113	7 $117	8 $128	9 $140	10 $182
11 $100	12 $102	13 $126	14 $139	15 $146	16 $186	17 $180
18 $123	19 $104	20 $122	21 $116	22 $118	23 $158	24 $171
25 $105	26 $113	27 $122	28 $127	29 $134	30 $152	31 $151

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (High Floor)

Room, 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Double Beds (High Floor)

Guest Room, Room, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Place Phoenix-North

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Prices for upcoming dates