Holiday Inn and Suites Phoenix Airport North by IHG

Property was dirty none of the elevators were working conditions. Front desk representative had attitude when asked a question.

Good

This is not a good place to stay. When we checked in, we were told that breakfast was included with our room. When we went to breakfast the next morning, we were told it was not. The air-conditioning only went down to 70°. So if you sleep hot or have hot flashes at night, you will not sleep comfortably! The front desk staff didn't know which icemakers were working. It's a big property so you had to go around and find the working icemakers. There was a big pool area, but not that many chairs to sit in around the pool. I took a shower and when I went to grab my towel off the tile rack, it fell off the wall, causing a loud, startling sound that scared our dogs and woke up my sister. Finally, I was told the parking fee would be put on my registered credit card, but when I went to check out, there was a ticket on my car that said I hadn't registered my car. When I called the front desk, she told me I had to come to the front desk to deal with it. I told her I did not have time and I wasn't going to pay twice for parking.Then she finally looked up my account and said I had already paid the parking. When I asked why I got this notice on my car, she didn't have an explanation and she told me I should not yell at her. I was not yelling! I might have sounded exasperated because I was. She did not admit to any of the problems I had or apologize or try to talk to me in a civil manner about anything.

I’ll start from the moment we landed, I called front desk for shuttle information and the lady at the front could not give me clear direction on where to go. Lucky I had other shuttle buses from other hotels give me direction. When I arrived, the bathroom floor was dirty, I didn’t want to call the front desk because I didn’t want to deal with the same girl over the phone. Shortly after that, the toilet was not flushing properly, the SAME girl told me that maintenance was coming up to check it out. We waited 2 hours and finally decided to go out to eat. When we came back 4 hours later, the toilet hadn’t been fixed. Maintenance finally came up and “fixed it”. On our last day the AC wasn’t working and the room was at 83F, maintenance came up and couldn’t fix it. Nothing was solved for us that morning. We were checking out that morning so we pulled through for 4 more hours. I am NEVER coming back to this place, and I DEFINITELY DO NOT RECOMMEND.

Room very comfy clean staff very pleasant