Name: Best Western Downtown Phoenix
Address: 620 N 6Th St, Evans Churchill, Phoenix, Arizona, United States of America, Phoenix, Maricopa County, US
Price range: $75–$376 per night
Rating: 8.45

What guests think

At Best Western Downtown Phoenix, travellers highlight a convenient downtown location, friendly service, and a satisfying free breakfast, while noting rooms that are comfortable yet dated, mixed cleanliness, and recurring extra charges for on-site parking.

Beds are widely praised, but some report noise from doors or AC units, maintenance issues, and spotty Wi-Fi. Facilities are basic with a small pool and hot tub; several reviews mention the hot tub being cool or out of service and limited pool towels. Overall, expect a budget‑minded base that favors function over finish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: a pool and hot tub are available, though multiple reviews note the hot tub was cool or out of service and pool towels scarce; the gym is small. On-site parking carries an added nightly fee.

Related guest reviews

6

Bioncha

Mar 10, 2025

·

Stayed 2 nights

Day of arrival, the hot tub wasn’t working. Cold water. The next day the hot tub was out of service.

6

Ekaterina

Feb 22, 2025

·

Stayed 4 nights

The pool and gym are tiny. Rooms are cleaned so so.

8

Susana

Aug 18, 2025

·

Stayed 1 night

Everything was good and pleasant except when they charge you for parking. Parking should be free.

10

James

Jul 28, 2025

·

Stayed 7 nights

Clean, breakfast was great and the pool and whirlpool were well maintained

6

Jeffrey

Mar 10, 2025

·

Stayed 4 nights

Good location, pool is small and lacks chairs.

8

David

Nov 3, 2025

·

Stayed 2 nights

The hot tub was very cool, temperature wise. The pool was a nice refreshing temperature. The rest of the hotel was fine.

8

Isaac

Apr 20, 2025

·

Stayed 1 night

Good place, clean and very professional and polite staff. However, the room's bathroom needs some update. It is old and ugly. Also, they charge a $20 parking fee which i was very disappointed since i think should be included. I will not stay there again.

8

Lawrence

Feb 19, 2025

·

Stayed 1 night

Your site listed free parking when it is actually $18.00 per night. You may want to update your site

8

Maria

Apr 19, 2025

·

Stayed 2 nights

Would be great if there wasn’t a parking charge.

8

Julio

Aug 18, 2025

·

Stayed 1 night

The food was good except the parcking you need to pay for the parcking. It is not included. They charged me 19 US per parcking.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas clean, but several reported dirty or worn bathrooms, odors, and occasional housekeeping misses.

Related guest reviews

10

Esiquio

Mar 6, 2024

·

Stayed 3 nights

Room was very clean, bed was comfortable. Every staff member we spoke with was very nice. The breakfast was awesome. The lady who prepared the breakfast was so nice and she always made sure the buffet was stocked with hot food. We got the room with the spa tub. IT WAS AWESOME. Will definitely stay there again.

10

Elena

Jun 26, 2025

·

Stayed 1 night

The tub was dirty

10

Tetyana

Jun 14, 2025

·

Stayed 6 nights

Clean and comfortable

10

Karen

Dec 1, 2025

·

Stayed 1 night

The staff was exceptional. We arrived later on Tuesday and the person on duty went above and beyond to accommodate us. She was welcoming, kind and funny. The room was very clean. The breakfast was delicious.

10

Coralynn

Oct 21, 2025

·

Stayed 2 nights

The rooms were super clean. The location is very very convenient. It is a very safe area my husband at one point even walk to a mini market even though we had a rental car it was just a nice evening walk and it was very safe. We got checked in by Brittany was absolutely lovely and gave us great service the entire stay and then we had another gentleman named MJ and he did an amazing job every evening. It was just beautiful. The breakfast was great. The bed was comfortable. The room was clean. I cannot say enough about how wonderful this place was.

6

Siu Lok Dennis

Jul 4, 2025

·

Stayed 4 nights

The toilet & shower place is not good in cleaning

4

Jandi

Nov 23, 2025

·

Stayed 1 night

The room smelled like cigarettes covered up by strong perfume. The room was very dingy with what looked like mud hardened in the corners. The hallways smelled like cigarettes. The pool had loud drunk adults. Overall very unpleasant. I would not bring my children back here.

2

Jason

Mar 19, 2025

·

Stayed 2 nights

Very dated and run down rooms. Our room smelled of urine and was dirty when we checked in. There was hair in the tub, very dusty, dirty carpet and coffee maker had old used coffee bag inside. The blankets and sheets for the pull out were awful. Convenient area.

10

Jamie

May 29, 2025

·

Stayed 1 night

Beautiful and clean hotel. Very secure. Friendly desk staff.

4

Abraham

Mar 4, 2025

·

Stayed 1 night

This hotel was expensive and subpar. The room was dingy, poorly lit, rundown, there was visible rust in the tub, the water pressure was terrible, and we found the a press on nail from the previous occupant in the middle of the floor.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with spacious layouts and very comfortable beds mentioned often. However, several guests noted dated decor, noise from doors or AC units, maintenance and AC issues, uncomfortable sofa beds, and unreliable Wi-Fi.

Related guest reviews

6

Daniel

Jun 3, 2025

·

Stayed 2 nights

Concierge was friendly and welcoming. Charging for parking is an absolute scam. I'd understand if this property was in the heart of downtown or used a garage/valet , but they have their own dedicated parking lot. Makes no sense. $40 for a weekend for parking is atrocious. Shame on you. They deduct the parking from your deposit/hold. Breakfast was super mid. I understand a free hotel breakfast, but it was nothing special. I don't expect much from fake eggs, and typical hotel fair, but this was on the worse end of things. Rooms were a bit dingy and the lighting was super dim. Even with all lights on, the room felt....dark. Grates on windows added to the overall dark feeling. AC unit on the wall did nothing, and you had to use the actual control on the AC unit. But ours was missing the knob. So it was either freezing, or off. No in between. When I mentioned this I was just offered apologies. Because it's downtown, you need a key to get in. Wouldn't stay here again. Would use the $40 i spent on parking and get something nicer, and closer to Chase Field.

4

Therese

Jul 18, 2023

·

Stayed 1 night

The air conditioning did not work properly. We advised the front desk and they tried to move us to another room to resolve the issue, but the issue seemed to still persist. It made for a very uncomfortable evening and sleeping as it was extremely hot.

10

Wanda

Aug 24, 2025

·

Stayed 2 nights

My kids loved the pool. The rooms were updated and clean. Very quiet hotel. Beds were comfortable

6

Prudy

Mar 4, 2025

·

Stayed 2 nights

We could not sleep well because the street noise was so loud, and our room was the closest one to outside. Also we could not get into our room because the door lock was broken. We paid so much for the room and it could be better.

2

Jim

Jun 1, 2025

·

Stayed 1 night

Hotel room doors kept getting slammed at 1am, 2am, 6am, couldn’t sleep. People Running up and down the hallways. The curtains in the room don’t block out the morning sun. Can’t close them all the way. Pay for parking? Really? Rip off.

8

Cason

Dec 1, 2025

·

Stayed 1 night

Spacious room and comfortable common areas made this hotel a good value for one night. I did struggle a bit to sleep due to noise from the AC, refrigerator and nearby rooms, but unplugging the appliances helped with this.

6

Zita

Jul 13, 2025

·

Stayed 1 night

Disliked eating breakfast with plastic cutlery and cardboard plates. A real let down. Made place seem cheap.Also, couch bed in room VERY uncomfortable and no linen provided.

6

candido

Mar 22, 2025

·

Stayed 1 night

great hotel just wished they would of had towels in the pool area and breakfast was more easy flowing. The poor girl was trying her hardest to refill breakfast. The internet was horrible and hard to connect. You needed to do like 4 steps.

4

Rina

Jun 30, 2025

·

Stayed 4 nights

Furniture generally in poor condition. Pull out couch was barely usable. Hotel remedied with “zip ties” but we had to fix on our own due to maintenance not being available. Manager not as accommodating as we liked. Generally poorly run and starting rapid dilapidation.

6

Todd

Sep 8, 2025

·

Stayed 2 nights

It was ok. We got the room because it was walking distance to Chase Field. Rooms were aged, but everything worked. Staff was friendly. Surrounding area was a little sketch, but near downtown and we still walked around at night.

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Service

Service is largely described as friendly and helpful, with staff resolving issues and offering local tips. A minority reported slow or inconsistent responses, rudeness, or check-in/late-checkout frustrations.

Related guest reviews

10

Tessa

Sep 22, 2025

·

Stayed 1 night

The staff was amazing awesome!! Booked a room with a king bed and sofa bed. Showed up with only the kind bed. Called down to the front desk. He was kind enough to switch us rooms and had no issues. Will recommend and will be staying here again!!

10

Karen

Dec 1, 2025

·

Stayed 1 night

The staff was exceptional. We arrived later on Tuesday and the person on duty went above and beyond to accommodate us. She was welcoming, kind and funny. The room was very clean. The breakfast was delicious.

10

Coralynn

Oct 21, 2025

·

Stayed 2 nights

The rooms were super clean. The location is very very convenient. It is a very safe area my husband at one point even walk to a mini market even though we had a rental car it was just a nice evening walk and it was very safe. We got checked in by Brittany was absolutely lovely and gave us great service the entire stay and then we had another gentleman named MJ and he did an amazing job every evening. It was just beautiful. The breakfast was great. The bed was comfortable. The room was clean. I cannot say enough about how wonderful this place was.

6

Shanelle

May 26, 2025

·

Stayed 2 nights

Every host up until the day of check out was nice and very helpful but i asked for a late check out and the lady that day was very rude.

10

Adrian

Nov 11, 2023

·

Stayed 3 nights

The whole stay was a great one. What stood out the most to me was Marty/Martin, the assistant manager, on our first day here. He was super kind and helpful.

10

albert

Aug 25, 2025

·

Stayed 3 nights

Special thanks to MJ at the front desk. He answered all questions we had and was extremely courteous.

10

Gino

May 10, 2025

·

Stayed 1 night

Great staff, very helpful

2

Adam

Jan 31, 2025

·

Stayed 3 nights

Disrespectful and rude staff. I would never stay here again. Charged me for additional fees and when I called to get an explanation and to get them taken off the GM refused to speak to me. Horrible experience in all.

4

Shannon

May 14, 2025

·

Stayed 1 night

Felt pretty misled. Her suite was not a sweet. It was two tiny beds with a pull out that had a mattress about one inch thick with every single spring nearly poking through. There were no extra bedding for the pullout bed and when we called down to get it they wouldn't even deliver it to the room we had to go pick it up. Which is fine but I am paralyzed and in a wheelchair so that doesn't make it very convenient when you were elevator is not meant for much more than one person. We waited almost one hour to check in. There was some lady who was an employee from some other BW anne was trying to get her discount but didn't have enough money and was trying to pay with 6000 cards and instead of moving out of the way and waiting to get her things together your receptionist decided it would be okay to keep everyone waiting in the line while this lady sorted out her personal business. One person working on a Saturday night at 8:00 PM. On a weekend of a holiday and a baseball game in town. Disappointed and I will never go here again, and I will make sure that the person who recommended me knows what happened, and they won't be attending either. They stay with you through their company so I will be contacting their company and letting them know my experience. For the price and inconvenience you guys get five negative stars. There was zero handicapped parking available so my family had to drop me off at the front. You need some help an organization at this facility.

2

Jeffrey

Sep 30, 2024

·

Stayed 3 nights

Checking in was easy enough however during our stay the WiFi would not work, it wasn’t the cleanest and while most of the staff were friendly one worker in particular was rude. The attitude given to us by her wasn’t invited as we weren’t rude nor disrespectful towards her. We had called hours before our designated check out time to see if we could check out 45 minutes to an hour later instead. The woman on the phone was rude to my dad when we had requested it. Fast forward to when we were originally supposed to check out, the lady at the front desk scolded us for not letting them know we would be checking out later. She was rude and said she wasn’t told therefore we didn’t get to check out later. There should be better communication amongst the staff however I highly believe the woman at the front desk was the woman we spoke to about a later checkout on the phone. We would not stay here again.

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AI-generated summary based on recent guest reviews

Location

Central location near downtown attractions; many guests walked to Chase Field, the convention center, and Roosevelt Row. Some felt the surrounding area was sketchy at times, though secure building access was appreciated.

Related guest reviews

8

Jolene

Apr 20, 2025

·

Great location with plenty of parking downtown. Easy walk to the convention center.

10

Rafael

Apr 15, 2025

·

Stayed 4 nights

Conveniently located in downtown walkable to all the hot spots. The security of having the building only accessible to guests is a comfort.

10

alisha

Nov 16, 2025

·

Stayed 1 night

Great location. Quiet and clean!

10

Niels

Nov 18, 2025

·

Stayed 5 nights

Rooms were big, breakfast fine, good distance to downtown

10

Thomas

Jun 14, 2025

·

Stayed 2 nights

Stay was good. Walking distance to chase stadium and other downtown attractions including restaurants.

10

Kathy

Feb 8, 2024

·

Stayed 3 nights

Great clean place with inexpensive parking in a great location. Walkable to much of downtown and close to the major highways that get you around the area quickly

10

Kevin

Jun 25, 2025

·

Stayed 3 nights

Great location for downtown Phoenix. Children’s museum just a few minutes walk. Chase Stadium and conference centers nearby. Friendly staff, secure site. Amazing ‘free’ breakfast!!

8

Maria

Oct 10, 2023

·

Stayed 3 nights

We stayed for 3 nights and found the hotel very pleasant. Rooms were clean and not dated, nice comfortable beds.24 hour coffee and tea available at the lobby. Breakfast was very good.Hotel is conveniently located, the area is safe to walk to Chase stadium or nearby restaurants. We will stay here again.

10

Susan

Feb 22, 2025

·

Stayed 3 nights

Helpful staff, large rooms, quiet at night. Good breakfast and always hot coffee in the lobby. Convenient to restaurants, museums, public transport and convention center. Short ride to airport. Very pleased we stayed here.

6

Todd

Sep 8, 2025

·

Stayed 2 nights

It was ok. We got the room because it was walking distance to Chase Field. Rooms were aged, but everything worked. Staff was friendly. Surrounding area was a little sketch, but near downtown and we still walked around at night.

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Dining

Breakfast is widely praised for variety and hot options, though some reviews found it average or poorly maintained on certain days, with weak coffee or lackluster items.

Related guest reviews

10

Christine Louise

Jun 3, 2025

·

Stayed 3 nights

The room was very spacious, great breakfast and within walking distance of many restaurants and attractions.

6

Stephanie

Aug 30, 2024

·

Stayed 3 nights

Very disappointed that the hot tub was not functional. I book my stays based on the property having a hot tub to relax and unwind in, but this one was a tub with hot water. Also, be aware that they charge per parking, which is no where listed on the website. Very disappointed in the lack of transparency with the parking fees. On a positive note, the staff was absolutely wonderful- so happy and positive! And the breakfast was delicious.

10

Karen

Dec 1, 2025

·

Stayed 1 night

The staff was exceptional. We arrived later on Tuesday and the person on duty went above and beyond to accommodate us. She was welcoming, kind and funny. The room was very clean. The breakfast was delicious.

6

Guy

Jun 9, 2024

·

Stayed 7 nights

Nothing special, but it had beds. Minimal amenities included. Breakfast decent but didn’t vary the entire week. Coffee in lobby nice but constantly weak. Bare bones toiletries. Coin laundry offered for $2 wash, drying free (but didn’t work; ended up hanging laundry by the pool to dry in the heat outside). $3 water for sale. Housekeeping staff very polite.

10

Yvette

Oct 4, 2025

·

Stayed 1 night

The location was clean and well stocked. Quality breakfast. Staff was friendly and helpful.

6

Carol

Jan 22, 2024

·

Stayed 1 night

Extremely expensive, additional $20 charged to park in an open lot, not a garage. Breakfast was mediocre, bacon was burned in crumbles, over cooked powdered eggs.

8

Shaina

Oct 29, 2025

·

Stayed 6 nights

Nice staff, good breakfast

10

Kevin

Jun 25, 2025

·

Stayed 3 nights

Great location for downtown Phoenix. Children’s museum just a few minutes walk. Chase Stadium and conference centers nearby. Friendly staff, secure site. Amazing ‘free’ breakfast!!

8

Kimberly

Oct 20, 2025

·

Stayed 1 night

The front desk staff was so friendly and helpful. The lady taking care of the breakfast was super nice too. The breakfast foods were amazing! So much food to choose from and all very fresh. We also enjoyed the pool in the evening, which was very well kept.

4

Minal

Feb 9, 2024

·

Stayed 3 nights

Hotel was okay to meh. Condition of rooms was okay. The bath tub was stained, quality of breakfast was not good. Coffee and tea was not good. Staff seemed disengaged. Location is descent close to convention center. Personally, wouldn’t stay again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$168
February	$177
March	$227
April	$188
May	$135
June	$108
July	$97
August	$99
September	$107
October	$167
November	$160
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $76	8 $75	9 $75	10 $75	11 $104	12 $102
13 $109	14 $157	15	16 $177	17 $143	18	19 $212
20 $123	21 $123	22 $119	23 $123	24 $123	25 $124	26 $123
27 $122	28 $124	29 $123	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $124	3 $122
4 $117	5 $187	6	7 $188	8 $187	9 $160	10 $159
11 $138	12 $152	13 $152	14 $152	15 $159	16 $201	17 $200
18 $368	19 $376	20 $359	21 $173	22 $159	23 $145	24
25	26	27	28	29 $173	30 $170	31 $173

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Best Western Downtown Phoenix

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