Hilton Phoenix Resort at the Peak
$170
/ night
Avg. for September
Select dates to see prices and availability
$170
/ night
Avg. for September
Monthly average prices
Nightly prices at Hilton Phoenix Resort at the Peak average $129 in July, the cheapest month, and $286 in February, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $186 |
| February | $286 |
| March | $282 |
| April | $211 |
| May | $188 |
| June | $147 |
| July | $129 |
| August | $141 |
| September | $170 |
| October | $215 |
| November | $201 |
| December | $164 |
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Sep · $170
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Most expensive: February (~$286)
Cheapest: July (~$129)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a complimentary water park, and a health club. Additional amenit...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a complimentary water park, and a health club. Additional amenities at this resort include wireless internet access (surcharge), concierge services, and wedding services.
Business amenities
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Phoenix? This resort has 49814 square feet (4628 square meters) of space consisting of a conference center and 32 meeting rooms. Free self parking is available onsite.
Dining
Enjoy American cuisine at The Living Room, one of the resort's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Rooms
Make yourself at home in one of the 432 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Location
With a stay at Hilton Phoenix Resort at the Peak in Phoenix (Camelback East), you'll be within a 10-minute drive of Grand Canyon University and Biltmore Fashion Park. This family-friendly resort is 8.9 mi (14.3 km) from Phoenix Convention Center and 9.2 mi (14.9 km) from Chase Field.
What's nearby
Phoenix Mountains Preserve(2.4 miles)
Arizona Biltmore Resort - Adobe Course(2.6 miles)
Wrigley Mansion(2.6 miles)
Arizona Biltmore Country Club(2.6 miles)
Arizona Biltmore Resort - Links Course(2.8 miles)
Biltmore Fashion Park(3.4 miles)
North Mountain Park(3.5 miles)
Phoenix Children's Hospital(5.4 miles)
Short Course at Mountain Shadows(5.7 miles)
Abrazo Arizona Heart Hospital(5.8 miles)
Castles N' Coasters(5.9 miles)
Grand Canyon University(6.3 miles)
Saint Joseph's Hospital and Medical Center(6.8 miles)
Orange Tree Golf Course(6.8 miles)
GCU Arena(7.4 miles)
Phoenix Sky Harbor Intl. Airport (PHX)(10.7 miles)
Phoenix Deer Valley Airport (DVT)(15.8 miles)
Mesa, AZ (MSC-Falcon Field Municipal)(26 miles)
Chandler, AZ (CHD-Chandler Municipal)(31.1 miles)
Phoenix - Mesa Gateway Airport (AZA)(41.4 miles)
Location
7677 N 16th St, Phoenix, Arizona, United States of America
Phoenix Mountains Preserve (2.4 miles)
Arizona Biltmore Resort - Adobe Course (2.6 miles)
Wrigley Mansion (2.6 miles)
Arizona Biltmore Country Club (2.6 miles)
Arizona Biltmore Resort - Links Course (2.8 miles)
Biltmore Fashion Park (3.4 miles)
Guest reviews
7.5
Good
Based on 3,279 verified reviews
Who stays here?
Business
15%
Couple
18%
Family
58%
Group
5%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Hilton Phoenix Resort at the Peak, many guests encountered extensive on-site renovations with visible construction, detours, and limited parking, while the River Ranch water park and lazy river stood out as the most consistently enjoyed features, especially for families.
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What guests think
At Hilton Phoenix Resort at the Peak, many guests encountered extensive on-site renovations with visible construction, detours, and limited parking, while the River Ranch water park and lazy river stood out as the most consistently enjoyed features, especially for families.
Rooms are frequently described as dated with stained carpets and worn furniture, and recurring maintenance issues include weak or inconsistent A/C, hot water problems, broken fixtures, and elevators or ice machines out of service. Service feedback is mixed: many praise friendly, helpful staff, but others cite slow responses, housekeeping inconsistencies, and poor communication about closures and hours. Dining and bar options are limited during construction, with one main restaurant, early pool and slide closures, and prices often considered high. Expect a family-focused stay centered on the pools, not a polished resort experience during renovations.
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AI-generated summary based on recent guest reviews
Facilities
The River Ranch water park and lazy river are the main draw and generally enjoyed, but hours are limited (slide and pools close early), tubes can be scarce, and areas may feel crowded. Major renovations bring closures, detours, confusing wayfinding, and limited parking; some pool bars and facilities are closed or worn.
Related guest reviews
6
Danya
Jun 28, 2025
·
Stayed 4 nights
Pools were dirty. Carpets stained in room and other areas of hotel. River ranch pool/lazy river closed at 5pm which was too early and the bar near the pool closed at 4pm. Only one pool was open until 10pm. Store inside hotel closed at 6pm, made it hard to have any drinks/snacks/food.
Pools were dirty. Carpets stained in room and other areas of hotel. River ranch pool/lazy river closed at 5pm which was too early and the bar near the pool closed at 4pm. Only one pool was open until 10pm. Store inside hotel closed at 6pm, made it hard to have any drinks/snacks/food.
6
Timothy
Aug 1, 2025
·
Stayed 3 nights
The water park was cool. The property was under construction, which is understandable, but parking was inconvenient due to it. The building was a bit dated. It's great for kids who care less about certain things but as for me and my wife staying without our son we would not stay again unless our son was with us, and we were spending time at the water park.
The water park was cool. The property was under construction, which is understandable, but parking was inconvenient due to it. The building was a bit dated. It's great for kids who care less about certain things but as for me and my wife staying without our son we would not stay again unless our son was with us, and we were spending time at the water park.
4
Jessica
Oct 4, 2025
·
Stayed 1 night
Cockroaches in the room, rust in the bathroom shower, shower faucet drips, carpet in the bedroom was circa 1970, dirty and rundown. Staff was very sweet and friendly. Pools were nice, slide was decent, lazy river was wonderful once you located the tubes hidden on the side of a building and mini golf was cute. Pool area does offer a locker but you have to provide your own lock… not sure who brings a lock on vacation?! Construction everywhere and limited parking. For almost $300 a night, it’s not worth it but it definitely has potential if they give it a good paint refresher, new carpeting in the rooms and a deep cleaning everywhere.
Cockroaches in the room, rust in the bathroom shower, shower faucet drips, carpet in the bedroom was circa 1970, dirty and rundown. Staff was very sweet and friendly. Pools were nice, slide was decent, lazy river was wonderful once you located the tubes hidden on the side of a building and mini golf was cute. Pool area does offer a locker but you have to provide your own lock… not sure who brings a lock on vacation?! Construction everywhere and limited parking. For almost $300 a night, it’s not worth it but it definitely has potential if they give it a good paint refresher, new carpeting in the rooms and a deep cleaning everywhere.
2
Douglas
Jul 8, 2025
·
Stayed 3 nights
Wasn't told about resort remodeling, 3/4 of resort closed, no dining facilities, still charging $35/day resort fee, lazy river old, dirty, limited floats for guests, a.. holes at entrance making all guests have bags inspected so they don't miss out selling you their $14 drinks, and as HH member, this place should not be using the "Hilton" name. Very disappointing for my family, embarrassing for me as HH member choosing this "resort". Should be closed until property remodeling is done...... Why still charging a daily resort fee is beyond me... And no notice on Expedia about hotel condition
Wasn't told about resort remodeling, 3/4 of resort closed, no dining facilities, still charging $35/day resort fee, lazy river old, dirty, limited floats for guests, a.. holes at entrance making all guests have bags inspected so they don't miss out selling you their $14 drinks, and as HH member, this place should not be using the "Hilton" name. Very disappointing for my family, embarrassing for me as HH member choosing this "resort". Should be closed until property remodeling is done...... Why still charging a daily resort fee is beyond me... And no notice on Expedia about hotel condition
4
Eduardo
Aug 24, 2025
·
Stayed 2 nights
Found the property run down; disappointed. Full of construction areas, exposed cables; blocked hallways; dust. To get to water park, you have to go around construction areas. The waterpark closes at 7 and the slide at 5!! Pool bar in the hotel is out of operation and worn down; hotel does not have a breakfast area. We were not made aware of the construction going on when booking. Did not meet our expectations at all and does not look like the pictures in the site.
Found the property run down; disappointed. Full of construction areas, exposed cables; blocked hallways; dust. To get to water park, you have to go around construction areas. The waterpark closes at 7 and the slide at 5!! Pool bar in the hotel is out of operation and worn down; hotel does not have a breakfast area. We were not made aware of the construction going on when booking. Did not meet our expectations at all and does not look like the pictures in the site.
8
Nikki
Aug 4, 2025
·
Stayed 1 night
Check in process was very quick even though there was a line upon arrival. Kids enjoyed the pool and lazy river. Food from Hole in the Wall was good! Negatives were construction around water park, room was dated and tv signal wasn’t good. Recommend having Netflix available.
Check in process was very quick even though there was a line upon arrival. Kids enjoyed the pool and lazy river. Food from Hole in the Wall was good! Negatives were construction around water park, room was dated and tv signal wasn’t good. Recommend having Netflix available.
8
Jeanne
Jul 20, 2025
·
Stayed 2 nights
The rooms are large and spacious, the staff was super friendly. The bathroom in the room is small like almost have to be on the toilet to shut the door. For some reason the bar at the pool wasn't open even though it's a weekend in July. This location doesn't have free breakfast which was a bummer, and if you go to the water park in the afternoon they might be out of towels also the water park did not have enough tubes for the lazy river but it was fun and definitely great for the whole day.
The rooms are large and spacious, the staff was super friendly. The bathroom in the room is small like almost have to be on the toilet to shut the door. For some reason the bar at the pool wasn't open even though it's a weekend in July. This location doesn't have free breakfast which was a bummer, and if you go to the water park in the afternoon they might be out of towels also the water park did not have enough tubes for the lazy river but it was fun and definitely great for the whole day.
8
Adam
Sep 22, 2025
·
Stayed 2 nights
We loved it! It is under a ton of construction. The pools and lazy river were our favorite. The fitness center and spa were really nice as well! Across the street is a Mexican restaurant called Aunt Chilada’s and we highly recommend it:)
We loved it! It is under a ton of construction. The pools and lazy river were our favorite. The fitness center and spa were really nice as well! Across the street is a Mexican restaurant called Aunt Chilada’s and we highly recommend it:)
8
Cynthia
Oct 15, 2025
·
Stayed 1 night
parking and signage was non existent- it was very hard to find pools, front desk, etc.
parking and signage was non existent- it was very hard to find pools, front desk, etc.
2
MELISSA
Aug 11, 2025
·
Stayed 1 night
The water park was the only part of our stay that we actually enjoyed, however, they allow day passes for the water park so there is absolutely no parking for paying hotel guests. There were no chairs available and the park itself was over crowded. The hotel seems to be under construction (which is very much needed) but because of this, they have blocked off certain areas of the parking lot, limiting even more parking spaces for staying guests. The hotel pool was extremely unsafe. It needs to be completely resurfaced. It’s rough and you get scratches and cuts along the edges and bottom of the pool. The stairs leading down to the pool are unstable, loose and broken. The bar area is not in service so kids and adults were jumping in and out of that area and jumping off the gazebo. The room was absolutely disgusting and seemed to be cleaned with zero effort. There were left over underwear from previous guests in the corner near the bed, the carpets were filthy and stained. The couch smelled of pee, we’re stained and dirty and just plain gross. The bath tub didn’t drain properly and when showering, we were standing in about 8 inches in water. I was only offered Hilton points since I purchased my reservation through orbits but that was all they could do. I would not recommend this hotel to anyone, as a frequent Hilton visitor, this has to be the worse one I’ve ever stayed in.
The water park was the only part of our stay that we actually enjoyed, however, they allow day passes for the water park so there is absolutely no parking for paying hotel guests. There were no chairs available and the park itself was over crowded. The hotel seems to be under construction (which is very much needed) but because of this, they have blocked off certain areas of the parking lot, limiting even more parking spaces for staying guests. The hotel pool was extremely unsafe. It needs to be completely resurfaced. It’s rough and you get scratches and cuts along the edges and bottom of the pool. The stairs leading down to the pool are unstable, loose and broken. The bar area is not in service so kids and adults were jumping in and out of that area and jumping off the gazebo. The room was absolutely disgusting and seemed to be cleaned with zero effort. There were left over underwear from previous guests in the corner near the bed, the carpets were filthy and stained. The couch smelled of pee, we’re stained and dirty and just plain gross. The bath tub didn’t drain properly and when showering, we were standing in about 8 inches in water. I was only offered Hilton points since I purchased my reservation through orbits but that was all they could do. I would not recommend this hotel to anyone, as a frequent Hilton visitor, this has to be the worse one I’ve ever stayed in.
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews report stained carpets, worn couches, musty odors, dust, and occasional pests in rooms and common areas, especially amid construction. Some guests found spaces clean, but overall consistency is lacking.
Related guest reviews
4
Benjamin
Aug 25, 2025
·
Stayed 2 nights
We were surprised to see that there was so much construction and that the rooms we're home falling apart. The carpets were stained. There was a odor of mold and smoke. These showers were rusty, furniture was broken. We had stayed in this resort a few years prior and it was nothing in comparison to what it is now, really sad. The shining star was the staff they were friendly. I'm sorry to say we will not be returning.
We were surprised to see that there was so much construction and that the rooms we're home falling apart. The carpets were stained. There was a odor of mold and smoke. These showers were rusty, furniture was broken. We had stayed in this resort a few years prior and it was nothing in comparison to what it is now, really sad. The shining star was the staff they were friendly. I'm sorry to say we will not be returning.
6
Benjamin
Sep 4, 2025
·
Stayed 3 nights
The rooms are dirty and outdated. I am sure the water park is nice but I didn’t have time to check since it was for work. But the carpet is gross and everything is very old and smells that way.
The rooms are dirty and outdated. I am sure the water park is nice but I didn’t have time to check since it was for work. But the carpet is gross and everything is very old and smells that way.
2
Brennen
Nov 29, 2025
·
Stayed 3 nights
Rooms were very dirty
Rooms were very dirty
2
Samuel
Oct 23, 2025
·
Stayed 3 nights
Stained floors and couch. Crumbs all over the floor. Soap dispenser empty. Requests refill but never got one. Both hot tubs closed. Swim up bar was never open.
Stained floors and couch. Crumbs all over the floor. Soap dispenser empty. Requests refill but never got one. Both hot tubs closed. Swim up bar was never open.
4
Jessica
Oct 4, 2025
·
Stayed 1 night
Cockroaches in the room, rust in the bathroom shower, shower faucet drips, carpet in the bedroom was circa 1970, dirty and rundown. Staff was very sweet and friendly. Pools were nice, slide was decent, lazy river was wonderful once you located the tubes hidden on the side of a building and mini golf was cute. Pool area does offer a locker but you have to provide your own lock… not sure who brings a lock on vacation?! Construction everywhere and limited parking. For almost $300 a night, it’s not worth it but it definitely has potential if they give it a good paint refresher, new carpeting in the rooms and a deep cleaning everywhere.
Cockroaches in the room, rust in the bathroom shower, shower faucet drips, carpet in the bedroom was circa 1970, dirty and rundown. Staff was very sweet and friendly. Pools were nice, slide was decent, lazy river was wonderful once you located the tubes hidden on the side of a building and mini golf was cute. Pool area does offer a locker but you have to provide your own lock… not sure who brings a lock on vacation?! Construction everywhere and limited parking. For almost $300 a night, it’s not worth it but it definitely has potential if they give it a good paint refresher, new carpeting in the rooms and a deep cleaning everywhere.
4
William
Nov 21, 2025
·
Stayed 2 nights
The hotel pictures are quite deceiving or very outdated. A vast majority of the hotel is under renovation so a lot of dust/dirt abound and other buildings closed. No way should this be considered a resort by any means. The rooms were quite outdated - visibly stained couch cushions, questionably dirty carpet, dirty elevator, hinges to door barely screwed in, recessed ceiling light in bathroom that occasionally would leak water (yes from the ceiling light), a bathroom door that would not lock (had maintenance fix), room keypad took a few swipes to get door to open, if you have the do no disturb sign when housekeeping comes around they won't come back unless called for, and veneer peeling from inside cabinet to fridge.
The hotel pictures are quite deceiving or very outdated. A vast majority of the hotel is under renovation so a lot of dust/dirt abound and other buildings closed. No way should this be considered a resort by any means. The rooms were quite outdated - visibly stained couch cushions, questionably dirty carpet, dirty elevator, hinges to door barely screwed in, recessed ceiling light in bathroom that occasionally would leak water (yes from the ceiling light), a bathroom door that would not lock (had maintenance fix), room keypad took a few swipes to get door to open, if you have the do no disturb sign when housekeeping comes around they won't come back unless called for, and veneer peeling from inside cabinet to fridge.
2
Lucy
Aug 12, 2025
·
Stayed 3 nights
We found bed bugs they moved us to another location but still feel uneasy so we left. They are under construction so hopefully when they finish it would be better.
We found bed bugs they moved us to another location but still feel uneasy so we left. They are under construction so hopefully when they finish it would be better.
2
Wendy
Sep 2, 2025
·
Stayed 2 nights
Carpet was disgusting. The fronts of the cabinets visible spills and dirt. The corners of the bathroom were filthy. The balcony looked like it's never been cleaned. Very unhappy
Carpet was disgusting. The fronts of the cabinets visible spills and dirt. The corners of the bathroom were filthy. The balcony looked like it's never been cleaned. Very unhappy
2
Anna
Aug 18, 2025
·
Stayed 4 nights
This property is under construction and has limited facilities available. There is no resort, but a “waterpark” that is open to the public and not attached to the property. The carpet in the room is filthy, the couch was disgusting, and the room smelled of mold. Super disappointing for a Hilton.
This property is under construction and has limited facilities available. There is no resort, but a “waterpark” that is open to the public and not attached to the property. The carpet in the room is filthy, the couch was disgusting, and the room smelled of mold. Super disappointing for a Hilton.
4
Ethan
Jul 13, 2025
·
Stayed 2 nights
We really enjoyed the water park. The hotel room was absolutely disgusting! The carpet was so bad that we had to wear shoes inside the whole time! It literally looked like a murder scene happened in our room. I took pictures and videos of the room because we were so grossed out. Everyone we met at the water park had the same complaint. Save your money and go somewhere else!!
We really enjoyed the water park. The hotel room was absolutely disgusting! The carpet was so bad that we had to wear shoes inside the whole time! It literally looked like a murder scene happened in our room. I took pictures and videos of the room because we were so grossed out. Everyone we met at the water park had the same complaint. Save your money and go somewhere else!!
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious with practical layouts and some balconies, but decor is old and bathrooms can be small. Guests mention A/C struggles in heat, hot-water fluctuations, construction noise, and occasional TV or Wi-Fi issues.
Related guest reviews
8
Holly
Jul 4, 2025
·
Stayed 2 nights
This hotel was perfect for what we wanted. A nice big room with sitting area and a small balcony to sit on for morning coffee. The bed and pillows were very comfortable. While everything was clean, the carpet had stains in both the sitting and bed rooms. Our room faced the inner courtyard with the pool. There are many upkeep issues at the pool. I assume they will renovate this area after the big renovation they are doing on the south side of the resort. The attached water park is small, but probably perfect for families with kids. Not really a relaxing place for adults. The lazy river is overcrowded and not relaxing. The hotel pool is overrun with kids in the evening because the water park is only open until 6pm. It wasn’t too noisy in our room, but we could hear what was happening in the pool area. The hotel location is very good. Besides a view, it is very near a number of good restaurants and the Heard Museum. We were not charged the additional “resort” fee which I think was a wise choice by the administration because it doesn’t really feel like a resort at the moment.
This hotel was perfect for what we wanted. A nice big room with sitting area and a small balcony to sit on for morning coffee. The bed and pillows were very comfortable. While everything was clean, the carpet had stains in both the sitting and bed rooms. Our room faced the inner courtyard with the pool. There are many upkeep issues at the pool. I assume they will renovate this area after the big renovation they are doing on the south side of the resort. The attached water park is small, but probably perfect for families with kids. Not really a relaxing place for adults. The lazy river is overcrowded and not relaxing. The hotel pool is overrun with kids in the evening because the water park is only open until 6pm. It wasn’t too noisy in our room, but we could hear what was happening in the pool area. The hotel location is very good. Besides a view, it is very near a number of good restaurants and the Heard Museum. We were not charged the additional “resort” fee which I think was a wise choice by the administration because it doesn’t really feel like a resort at the moment.
4
Sarah
Aug 11, 2025
·
Stayed 1 night
People come here because of the Waterpark. Check in is at 4 and the slide closes at 5. Despite what the website says the park closes at 7. The park opens at 9 but the slide and bar dont open until 11. Breakfast was $75 for 2 people at the restaurant. The couch and carpet had a lot of stains. They don't have fitted sheets so you end up touching the mattress cover. My sheets had stains. No matter what you set the ac at the thermostat says it's between 71-73 in the room whether it feels hot or cold it's 71-73. No outside food or drinks at the Waterpark regardless if the onsite bar/restaurant is open or not. The lazy river gets very very dirty by the end of the day. The adults only pool is in full sun most of the day
People come here because of the Waterpark. Check in is at 4 and the slide closes at 5. Despite what the website says the park closes at 7. The park opens at 9 but the slide and bar dont open until 11. Breakfast was $75 for 2 people at the restaurant. The couch and carpet had a lot of stains. They don't have fitted sheets so you end up touching the mattress cover. My sheets had stains. No matter what you set the ac at the thermostat says it's between 71-73 in the room whether it feels hot or cold it's 71-73. No outside food or drinks at the Waterpark regardless if the onsite bar/restaurant is open or not. The lazy river gets very very dirty by the end of the day. The adults only pool is in full sun most of the day
6
michael
Feb 16, 2025
·
Stayed 4 nights
The outdoor amenities are outstanding. Lots of flower beds and very pleasing to the eye the SW look and water park area. The hotel itself really needs a major update. 1. Carpet in the room is old and worn. 2. Bathroom is nothing special, bathtub with a shower curtain and old toilet that’s low to the ground. 3. Common elevator looked more like a freight elevator the way the walls were scuffed up. 4. Bed - kinda hard and some lumps. 5. On site restaurant will require you to walk 1/4 as it sits by the pool area. Rainy days could pose a challenge. 6. Northpoint facility has huge spider webs in the ceiling as you come in, can’t believe no one hasn’t seen that. 7. No limited access to hotel rooms, anyone can walk in off the street and go straight to a room, so not very secure. This place has the potential to be an amazing facility but a 2nd dining option and indoor connectivity should be added.
The outdoor amenities are outstanding. Lots of flower beds and very pleasing to the eye the SW look and water park area. The hotel itself really needs a major update. 1. Carpet in the room is old and worn. 2. Bathroom is nothing special, bathtub with a shower curtain and old toilet that’s low to the ground. 3. Common elevator looked more like a freight elevator the way the walls were scuffed up. 4. Bed - kinda hard and some lumps. 5. On site restaurant will require you to walk 1/4 as it sits by the pool area. Rainy days could pose a challenge. 6. Northpoint facility has huge spider webs in the ceiling as you come in, can’t believe no one hasn’t seen that. 7. No limited access to hotel rooms, anyone can walk in off the street and go straight to a room, so not very secure. This place has the potential to be an amazing facility but a 2nd dining option and indoor connectivity should be added.
4
Lindsey
Jul 26, 2025
·
Stayed 5 nights
We stayed in an Agave King Suite in the north building. The Good: This property is convenient to Phoenix, Sky Harbor Airport & Scottsdale. The nachos at the on-site restaurant were good. Service was hit and miss. The lazy river is fun and probably the only thing keeping this property afloat, no pun intended. The closet lights up inside. I enjoyed sitting on the balcony with a glass of wine. I slept well on the bed. The fridge, while small, was quite deep and held a surprising amount. There was plenty of hot water. The Bad: This property is extremely run down. I didn't want to believe the reviews, but it's true. I thought by booking an "Agave" suite we would avoid that, but no. The rooms are tiny and dark. The way the pictures are taken is deceiving. No microwave or bar sink. The toilet/shower area was extremely small. Large people would struggle. The property has really been let go. Stairs had huge chipped tiles...lawsuit waiting to happen. Floor tiles all over property had sticky spills & stains. There was garbage. The planters are not cared for. They empty or had dead/dying plants. Those that survived were overgrown and unkempt. It was sad. The main fountain at the entrance was dry. Part of the pool was taped off and dry. Internet went out. Directions to makeshift lobby were non-existent. They won't let you use a baggage cart. Old signage to "amenities" that no longer exist. Walk by the huge, stinky dumpster to access the water park. Smell pot smoke the entire stay.
We stayed in an Agave King Suite in the north building. The Good: This property is convenient to Phoenix, Sky Harbor Airport & Scottsdale. The nachos at the on-site restaurant were good. Service was hit and miss. The lazy river is fun and probably the only thing keeping this property afloat, no pun intended. The closet lights up inside. I enjoyed sitting on the balcony with a glass of wine. I slept well on the bed. The fridge, while small, was quite deep and held a surprising amount. There was plenty of hot water. The Bad: This property is extremely run down. I didn't want to believe the reviews, but it's true. I thought by booking an "Agave" suite we would avoid that, but no. The rooms are tiny and dark. The way the pictures are taken is deceiving. No microwave or bar sink. The toilet/shower area was extremely small. Large people would struggle. The property has really been let go. Stairs had huge chipped tiles...lawsuit waiting to happen. Floor tiles all over property had sticky spills & stains. There was garbage. The planters are not cared for. They empty or had dead/dying plants. Those that survived were overgrown and unkempt. It was sad. The main fountain at the entrance was dry. Part of the pool was taped off and dry. Internet went out. Directions to makeshift lobby were non-existent. They won't let you use a baggage cart. Old signage to "amenities" that no longer exist. Walk by the huge, stinky dumpster to access the water park. Smell pot smoke the entire stay.
4
Esprit
Jul 16, 2025
·
Stayed 2 nights
We stayed on the second floor and had a lot of luggage, but unfortunately, the elevator was out of service. To make matters worse, the luggage caddy was chained and padlocked to a fence, so we couldn’t use it. One of the two phones in the room didn’t work, and our room overlooked a parking lot that was under construction, which also meant that available parking was minimal. The carpet in our room was visibly dirty, which was disappointing. The waterpark slide was closed when we arrived, though it did open the following day. Still, there was a noticeable lack of staff and security presence. In the lazy river, we saw a couple feeding their completely nude infant, no diaper or swim diaper, while kids were jumping off the bridge into the lazy river. It felt chaotic and unsafe. The pool had a swim-up bar, but there was no staff attending it. Later, the bathroom sink handle detached in my hand. We were also woken up early by loud drilling as maintenance worked on what seemed to be cable or internet installation. Speaking of internet, the Wi-Fi was extremely slow, and I had to use my personal hotspot. On a positive note, the staff we did encounter were friendly. One gentleman from Boston stood out, he unlocked the luggage caddy for us and helped load our belongings into the car. He was the highlight of our stay, and I appreciated his help more than I can say. Unfortunately, that kindness wasn’t enough to offset the overall experience. I won’t be returning.
We stayed on the second floor and had a lot of luggage, but unfortunately, the elevator was out of service. To make matters worse, the luggage caddy was chained and padlocked to a fence, so we couldn’t use it. One of the two phones in the room didn’t work, and our room overlooked a parking lot that was under construction, which also meant that available parking was minimal. The carpet in our room was visibly dirty, which was disappointing. The waterpark slide was closed when we arrived, though it did open the following day. Still, there was a noticeable lack of staff and security presence. In the lazy river, we saw a couple feeding their completely nude infant, no diaper or swim diaper, while kids were jumping off the bridge into the lazy river. It felt chaotic and unsafe. The pool had a swim-up bar, but there was no staff attending it. Later, the bathroom sink handle detached in my hand. We were also woken up early by loud drilling as maintenance worked on what seemed to be cable or internet installation. Speaking of internet, the Wi-Fi was extremely slow, and I had to use my personal hotspot. On a positive note, the staff we did encounter were friendly. One gentleman from Boston stood out, he unlocked the luggage caddy for us and helped load our belongings into the car. He was the highlight of our stay, and I appreciated his help more than I can say. Unfortunately, that kindness wasn’t enough to offset the overall experience. I won’t be returning.
8
Spring
Sep 21, 2025
·
Stayed 1 night
Spacious rooms and there’s always plenty to do!
Spacious rooms and there’s always plenty to do!
6
Rebeca
Aug 12, 2025
·
Stayed 4 nights
During our stay, there was ongoing renovation work in the South Point rooms, which was not communicated at the time of booking. The amenities closed earlier than expected, with no operational hotel bar—only a stand with a cooler for beverages. Additionally, the pool bars and stands closed well before the pool itself, and the air conditioning unit struggled to maintain a comfortable temperature. Despite running continuously throughout our four-night stay, the AC never reached the desired auto temperature setting. The mini fridge was unable to keep items cold, requiring us to request a second unit, which performed slightly better. These issues were reported, but there appeared to be a lack of urgency in addressing them. Although the AC unit was inspected, no resolution was provided. Considering the outdoor temperatures in Phoenix ranged from 110 to 118 degrees Fahrenheit during our visit, this was quite disappointing. Furthermore, the bathtub faucet seemed to have a faulty mixing valve, resulting in a constant cycle between extremely hot and cold water. Once hot water was turned on, it did not regulate properly, and the temperature had to be manually adjusted to cold to achieve a reasonable temperature.
During our stay, there was ongoing renovation work in the South Point rooms, which was not communicated at the time of booking. The amenities closed earlier than expected, with no operational hotel bar—only a stand with a cooler for beverages. Additionally, the pool bars and stands closed well before the pool itself, and the air conditioning unit struggled to maintain a comfortable temperature. Despite running continuously throughout our four-night stay, the AC never reached the desired auto temperature setting. The mini fridge was unable to keep items cold, requiring us to request a second unit, which performed slightly better. These issues were reported, but there appeared to be a lack of urgency in addressing them. Although the AC unit was inspected, no resolution was provided. Considering the outdoor temperatures in Phoenix ranged from 110 to 118 degrees Fahrenheit during our visit, this was quite disappointing. Furthermore, the bathtub faucet seemed to have a faulty mixing valve, resulting in a constant cycle between extremely hot and cold water. Once hot water was turned on, it did not regulate properly, and the temperature had to be manually adjusted to cold to achieve a reasonable temperature.
6
Lynne
Mar 3, 2025
·
Stayed 1 night
We stayed in the Agave sweet area. It was extremely loud at night due to the parking lot and cars revving their engines all night long. Our TV also did not work in our room.
We stayed in the Agave sweet area. It was extremely loud at night due to the parking lot and cars revving their engines all night long. Our TV also did not work in our room.
8
Thomas
Aug 21, 2025
·
Stayed 2 nights
Hotel is being renovated. Construction noise starting at 6am. Some lights did not work and there was rust in the bathtub. However, overall it was an enjoyable stay.
Hotel is being renovated. Construction noise starting at 6am. Some lights did not work and there was rust in the bathtub. However, overall it was an enjoyable stay.
6
Jessica
Nov 9, 2025
·
Stayed 3 nights
Room was ok, bathroom (shower and toilet area) extremely small. No water in our room for almost 8 hours. Which was very disappointing since we were in the pool and bed to shower to go on with the day. Water park area was great.
Room was ok, bathroom (shower and toilet area) extremely small. No water in our room for almost 8 hours. Which was very disappointing since we were in the pool and bed to shower to go on with the day. Water park area was great.
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and accommodating, with quick check-ins and helpful shuttles, yet numerous reports cite slow follow-up, housekeeping gaps, and occasional rudeness or poor communication about impacts from construction.
Related guest reviews
10
Stephanie
Jul 26, 2025
·
Stayed 2 nights
Staff were very friendly. There was some construction going on however it never messed with our stay. The river ranch was fun and the main pool stays open later. I would say the food items at ranch were pricey and no food is allowed. Overall a great resort.
Staff were very friendly. There was some construction going on however it never messed with our stay. The river ranch was fun and the main pool stays open later. I would say the food items at ranch were pricey and no food is allowed. Overall a great resort.
4
Todd
Aug 30, 2025
·
Stayed 1 night
While areas are under construction staff could make up the inconveniences with a proper attitude. Facilities are old and dirty
While areas are under construction staff could make up the inconveniences with a proper attitude. Facilities are old and dirty
8
Melissa
Aug 11, 2025
·
Stayed 5 nights
The staff were excellent. Especially Xavier and Hassam. Very helpful. Parking was okay but i checked in late and because the property is so large its a long long walk through a maze to get to the room. There was no luggage cart available to help me with my stuff. I found one later with a bike lock on it. So i brought 4 peoples stuff to the room myself it was 115 degrees and not fun. Breakfast not included and the restaurants are expensive. No microwave in the room. I went to the grocery store and made food. Non alcoholic Drinks were 12 bucks at the pool and you werent allowed to bring in your own. I ordered some smoothies for me and the kids and the guy in front of me got an extra cup with the extra amount in the blender. I got mine and watched the bartender pour my extra stuff in some other ladies cup on the other side of the bar. 4 smoothies was 48 plus credit card fees in USD and exchange into Cdn was almost 75 bucks. Paying cash wouldve been less. Overall nice stay and mostly awesome staff but expensive and too big of a property for me. The fire alarms also went off twice for no reason. Being on the 4th floor with 3 kids was anxiety inducing. Sofabed was not comfortable and the AC didnt cool down the living room. So i bought a fan
The staff were excellent. Especially Xavier and Hassam. Very helpful. Parking was okay but i checked in late and because the property is so large its a long long walk through a maze to get to the room. There was no luggage cart available to help me with my stuff. I found one later with a bike lock on it. So i brought 4 peoples stuff to the room myself it was 115 degrees and not fun. Breakfast not included and the restaurants are expensive. No microwave in the room. I went to the grocery store and made food. Non alcoholic Drinks were 12 bucks at the pool and you werent allowed to bring in your own. I ordered some smoothies for me and the kids and the guy in front of me got an extra cup with the extra amount in the blender. I got mine and watched the bartender pour my extra stuff in some other ladies cup on the other side of the bar. 4 smoothies was 48 plus credit card fees in USD and exchange into Cdn was almost 75 bucks. Paying cash wouldve been less. Overall nice stay and mostly awesome staff but expensive and too big of a property for me. The fire alarms also went off twice for no reason. Being on the 4th floor with 3 kids was anxiety inducing. Sofabed was not comfortable and the AC didnt cool down the living room. So i bought a fan
10
Kiesha
Aug 24, 2025
·
Stayed 4 nights
Great stay, staff super friendly and helpful.
Great stay, staff super friendly and helpful.
6
Trish
Aug 20, 2025
·
Stayed 2 nights
Had to wear my shoes in my room due to filthy stained carpets. I reported it and sent pictures but heard nothing back. When I come again in Nov I would like to stay in one of the newly renovated rooms at a discount price!
Had to wear my shoes in my room due to filthy stained carpets. I reported it and sent pictures but heard nothing back. When I come again in Nov I would like to stay in one of the newly renovated rooms at a discount price!
10
Angel
Oct 4, 2025
·
Stayed 1 night
Clean room, friendly staff!
Clean room, friendly staff!
8
Candice
Aug 25, 2025
·
Stayed 1 night
Got 2 rooms for the weekend with kids. Rooms were clean enough. Could tell they needed updated, but didn't interfere with quality of our stay. I really liked the layout of the suite with the bathroom being in the middle between the living room and bedroom. We had stayed somewhere else where the only bathroom in the suite was in the bedroom so anyone staying in the living room had to keep coming into the bedroom. I was not aware the hotel was under renovation when I booked the stay. It looks as tho the renovation will be great and is much needed. It did cause limited parking and did not have the full Starbucks like shown in the photos as that is in a different lobby than the one in use. Overall, we didn't really have any complaints about the spaces we used or the service. We got extra towels quickly when needed.
Got 2 rooms for the weekend with kids. Rooms were clean enough. Could tell they needed updated, but didn't interfere with quality of our stay. I really liked the layout of the suite with the bathroom being in the middle between the living room and bedroom. We had stayed somewhere else where the only bathroom in the suite was in the bedroom so anyone staying in the living room had to keep coming into the bedroom. I was not aware the hotel was under renovation when I booked the stay. It looks as tho the renovation will be great and is much needed. It did cause limited parking and did not have the full Starbucks like shown in the photos as that is in a different lobby than the one in use. Overall, we didn't really have any complaints about the spaces we used or the service. We got extra towels quickly when needed.
4
francisco
Jul 31, 2025
·
Stayed 2 nights
The lady at the front desk was rude. Almost seemed annoyed when we checked in.
The lady at the front desk was rude. Almost seemed annoyed when we checked in.
10
Robin
Sep 2, 2025
·
Stayed 3 nights
I would stay at this resort anytime without question. The staff is beyond amazing, the property is so clean, it's conveniently located, and I can't say anything negative about this property! Don't hesitate to stay here because you won't regret your decision, I promise. The Bellmen were probably our favorite people on the property, including Dick and Xavier, who made the entire trip so amazing for us!!! I will be back for sure!!! Can't wait to see the new renovations, too!
I would stay at this resort anytime without question. The staff is beyond amazing, the property is so clean, it's conveniently located, and I can't say anything negative about this property! Don't hesitate to stay here because you won't regret your decision, I promise. The Bellmen were probably our favorite people on the property, including Dick and Xavier, who made the entire trip so amazing for us!!! I will be back for sure!!! Can't wait to see the new renovations, too!
10
Shawna
Aug 9, 2025
·
Stayed 3 nights
The staff was friendly and helpful! When we called for a ride they were prompt. Had a wonderful family trip!!
The staff was friendly and helpful! When we called for a ride they were prompt. Had a wonderful family trip!!
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AI-generated summary based on recent guest reviews
Location
Convenient for Phoenix attractions and near restaurants; many use rideshare or hotel shuttles. The large property can be confusing to navigate, and construction reduces parking; some areas are not very walkable.
Related guest reviews
8
Holly
Jul 4, 2025
·
Stayed 2 nights
This hotel was perfect for what we wanted. A nice big room with sitting area and a small balcony to sit on for morning coffee. The bed and pillows were very comfortable. While everything was clean, the carpet had stains in both the sitting and bed rooms. Our room faced the inner courtyard with the pool. There are many upkeep issues at the pool. I assume they will renovate this area after the big renovation they are doing on the south side of the resort. The attached water park is small, but probably perfect for families with kids. Not really a relaxing place for adults. The lazy river is overcrowded and not relaxing. The hotel pool is overrun with kids in the evening because the water park is only open until 6pm. It wasn’t too noisy in our room, but we could hear what was happening in the pool area. The hotel location is very good. Besides a view, it is very near a number of good restaurants and the Heard Museum. We were not charged the additional “resort” fee which I think was a wise choice by the administration because it doesn’t really feel like a resort at the moment.
This hotel was perfect for what we wanted. A nice big room with sitting area and a small balcony to sit on for morning coffee. The bed and pillows were very comfortable. While everything was clean, the carpet had stains in both the sitting and bed rooms. Our room faced the inner courtyard with the pool. There are many upkeep issues at the pool. I assume they will renovate this area after the big renovation they are doing on the south side of the resort. The attached water park is small, but probably perfect for families with kids. Not really a relaxing place for adults. The lazy river is overcrowded and not relaxing. The hotel pool is overrun with kids in the evening because the water park is only open until 6pm. It wasn’t too noisy in our room, but we could hear what was happening in the pool area. The hotel location is very good. Besides a view, it is very near a number of good restaurants and the Heard Museum. We were not charged the additional “resort” fee which I think was a wise choice by the administration because it doesn’t really feel like a resort at the moment.
10
kimberly
Apr 25, 2025
·
Stayed 3 nights
Had a fantastic stay! Lazy river was great. Staff were really nice. There’s a sports bar across the street with good food and karaoke on Thursday nights. Less than 10 minute walk is a little bistro that serves amazing coffee and breakfast/lunch options. The resort also offers dining options they will shuttle you to. We did not have a car and it was easy to navigate where we wanted to go by uber or Lyft.
Had a fantastic stay! Lazy river was great. Staff were really nice. There’s a sports bar across the street with good food and karaoke on Thursday nights. Less than 10 minute walk is a little bistro that serves amazing coffee and breakfast/lunch options. The resort also offers dining options they will shuttle you to. We did not have a car and it was easy to navigate where we wanted to go by uber or Lyft.
10
Thomas
Apr 15, 2025
·
Stayed 5 nights
Very nice accommodations and a very convenient location
Very nice accommodations and a very convenient location
10
Frank
Mar 11, 2025
·
Stayed 1 night
Helpful staff and good location.
Helpful staff and good location.
6
monica
Sep 2, 2025
·
Stayed 4 nights
had a 2 queen suite for 4 nights in august '25. pros: nice size room w/separate living area and a little balcony w/2 chairs & a small table...fridge...didn't see a microwave, but when i asked where it was located, they offered to have one sent to my room - LOVE...room was clean, and i always saw someone cleaning...beds were comfy...felt safe...on our last nite we stumbled on a neat little dispensary down the street called Sunday Goods. cons: not a walkable area...lots of construction going on...the spa/gym was not in the same facility, not really walkable either...the "resort" area with the waterpark had lots of construction going on, not really walkable, but also could not find a parking space w/in reason, so never got to go...the one pool at the hotel was decent size, w/a swim-up bar, unfortunately the bar was not up & running, it looks like it should be condemned...there's an ice machine on each floor, unfortunately the one on my floor (3rd) was out of order...one of the two elevators was out of order for the first two days. i would not return (on my dime).
had a 2 queen suite for 4 nights in august '25. pros: nice size room w/separate living area and a little balcony w/2 chairs & a small table...fridge...didn't see a microwave, but when i asked where it was located, they offered to have one sent to my room - LOVE...room was clean, and i always saw someone cleaning...beds were comfy...felt safe...on our last nite we stumbled on a neat little dispensary down the street called Sunday Goods. cons: not a walkable area...lots of construction going on...the spa/gym was not in the same facility, not really walkable either...the "resort" area with the waterpark had lots of construction going on, not really walkable, but also could not find a parking space w/in reason, so never got to go...the one pool at the hotel was decent size, w/a swim-up bar, unfortunately the bar was not up & running, it looks like it should be condemned...there's an ice machine on each floor, unfortunately the one on my floor (3rd) was out of order...one of the two elevators was out of order for the first two days. i would not return (on my dime).
10
Doss
Jul 31, 2025
·
Stayed 2 nights
Location
Location
10
tiffany
Feb 22, 2025
·
Stayed 2 nights
river water park is amazing rooms are spacious grounds are clean and great mexican restaurant walking distance
river water park is amazing rooms are spacious grounds are clean and great mexican restaurant walking distance
10
Rosa Maria Torres
Jul 1, 2025
·
Stayed 2 nights
Great experience and location
Great experience and location
8
Adam
Sep 22, 2025
·
Stayed 2 nights
We loved it! It is under a ton of construction. The pools and lazy river were our favorite. The fitness center and spa were really nice as well! Across the street is a Mexican restaurant called Aunt Chilada’s and we highly recommend it:)
We loved it! It is under a ton of construction. The pools and lazy river were our favorite. The fitness center and spa were really nice as well! Across the street is a Mexican restaurant called Aunt Chilada’s and we highly recommend it:)
8
Cynthia
Oct 15, 2025
·
Stayed 1 night
parking and signage was non existent- it was very hard to find pools, front desk, etc.
parking and signage was non existent- it was very hard to find pools, front desk, etc.
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AI-generated summary based on recent guest reviews
Dining
On-site choices are limited during renovations, typically one main restaurant plus pop-up options; quality is mixed and prices are high. Room service is often unavailable, outside food is restricted at the water park, and several bars close early.
Related guest reviews
10
Stephanie
Jul 26, 2025
·
Stayed 2 nights
Staff were very friendly. There was some construction going on however it never messed with our stay. The river ranch was fun and the main pool stays open later. I would say the food items at ranch were pricey and no food is allowed. Overall a great resort.
Staff were very friendly. There was some construction going on however it never messed with our stay. The river ranch was fun and the main pool stays open later. I would say the food items at ranch were pricey and no food is allowed. Overall a great resort.
10
Melvin
Jun 15, 2025
·
Stayed 3 nights
Big room, lots of pool, lazy river, great restaurants. Staff are friendly. Breakfast is at Hole in the wall which have great food. Bar at the pools have awesome smoothies. Kids enjoyed swimming throughout our stay.
Big room, lots of pool, lazy river, great restaurants. Staff are friendly. Breakfast is at Hole in the wall which have great food. Bar at the pools have awesome smoothies. Kids enjoyed swimming throughout our stay.
4
Steve
Jul 29, 2025
·
Stayed 3 nights
The pools were the best the lazy river was a little too warm. The main pools were perfect. The main lobby was under construction. There was a lot of construction going on. I wish we would’ve known there is no restaurants at the hotel no room service. The service was very friendly.
The pools were the best the lazy river was a little too warm. The main pools were perfect. The main lobby was under construction. There was a lot of construction going on. I wish we would’ve known there is no restaurants at the hotel no room service. The service was very friendly.
8
Sarah
Jun 17, 2025
·
Stayed 2 nights
Hole in the wall - only dining option outside pool has kitchen working out of mobile kitchen. Sits in middle of hotel construction. Meals and service extremely variable dependent on staff. Rest of property and service okay, but extent of construction inhibits atmosphere of property.
Hole in the wall - only dining option outside pool has kitchen working out of mobile kitchen. Sits in middle of hotel construction. Meals and service extremely variable dependent on staff. Rest of property and service okay, but extent of construction inhibits atmosphere of property.
6
Lety
May 29, 2025
·
Stayed 2 nights
The food was expensive and the quality was not worth the price. The website said food was included at $10 per guest and it was not charged that way. Every day for my family my room was charged more than $200 extra dollars for food service. It didn't taste gourmet even the name of the food was fancy. So no, the hole in the wall was a hoax.
The food was expensive and the quality was not worth the price. The website said food was included at $10 per guest and it was not charged that way. Every day for my family my room was charged more than $200 extra dollars for food service. It didn't taste gourmet even the name of the food was fancy. So no, the hole in the wall was a hoax.
6
Mary
Jan 18, 2025
·
Stayed 2 nights
Many of the facilities seemed to be closed. We couldn’t find any food or drinks on site, except Starbucks
Many of the facilities seemed to be closed. We couldn’t find any food or drinks on site, except Starbucks
4
Eduardo
Aug 24, 2025
·
Stayed 2 nights
Found the property run down; disappointed. Full of construction areas, exposed cables; blocked hallways; dust. To get to water park, you have to go around construction areas. The waterpark closes at 7 and the slide at 5!! Pool bar in the hotel is out of operation and worn down; hotel does not have a breakfast area. We were not made aware of the construction going on when booking. Did not meet our expectations at all and does not look like the pictures in the site.
Found the property run down; disappointed. Full of construction areas, exposed cables; blocked hallways; dust. To get to water park, you have to go around construction areas. The waterpark closes at 7 and the slide at 5!! Pool bar in the hotel is out of operation and worn down; hotel does not have a breakfast area. We were not made aware of the construction going on when booking. Did not meet our expectations at all and does not look like the pictures in the site.
6
Cassie
Apr 30, 2025
·
Stayed 5 nights
We stayed at this property on 2017, which is why we decided to stay here again. However, a lot has changed and it was very disappointing. The front desk staff had informed us that many of the amenities and restaurants, pool bars, etc. were not open because it was non-peak season. But then after staying at the resort for a couple days, the staff casually be to disclose that “the property just tells guests that you’re around but they won’t extend hours of pool or open restaurants because of staffing issues “, so ultimately it does not have a true resort feel. You have one restaurant, one pool bar, pool closed at 4 and 6 pm on the weekends !!! And the overall property has not been kept up the greatest. The pool that is right beside the front desk, literally has an area that used to be a bar that has standing murky water. We said something to the front desk and they said “the drain doesn’t work”. I understand we live in a world of Uber eats, etc. but nowhere on the website or on Expedia does it disclose that amenities are not in service and there’s only one restaurant on-site. So while it is good to go to other restaurants and support local, ultimately the point of staying out of the resort is to be able to tap into all of the amenities, restaurants, bars, activities in one place.
We stayed at this property on 2017, which is why we decided to stay here again. However, a lot has changed and it was very disappointing. The front desk staff had informed us that many of the amenities and restaurants, pool bars, etc. were not open because it was non-peak season. But then after staying at the resort for a couple days, the staff casually be to disclose that “the property just tells guests that you’re around but they won’t extend hours of pool or open restaurants because of staffing issues “, so ultimately it does not have a true resort feel. You have one restaurant, one pool bar, pool closed at 4 and 6 pm on the weekends !!! And the overall property has not been kept up the greatest. The pool that is right beside the front desk, literally has an area that used to be a bar that has standing murky water. We said something to the front desk and they said “the drain doesn’t work”. I understand we live in a world of Uber eats, etc. but nowhere on the website or on Expedia does it disclose that amenities are not in service and there’s only one restaurant on-site. So while it is good to go to other restaurants and support local, ultimately the point of staying out of the resort is to be able to tap into all of the amenities, restaurants, bars, activities in one place.
2
Laura
Aug 28, 2025
·
Stayed 2 nights
I would have liked to have known the hotel was under construction. The walk to the river run had to have been at least a quarter mile from our room. We went to the restaurant for an easy dinner our first night in after an 8 hour drive. The waitress told us there was a large group in front of us but didn’t offer any rolls or chops and salsa or anything. When I responded to automated text, no sort of apology was offered, this is the first bad review I have ever left for a hotel after staying in many all over the world. Very disappointing, to say the least.
I would have liked to have known the hotel was under construction. The walk to the river run had to have been at least a quarter mile from our room. We went to the restaurant for an easy dinner our first night in after an 8 hour drive. The waitress told us there was a large group in front of us but didn’t offer any rolls or chops and salsa or anything. When I responded to automated text, no sort of apology was offered, this is the first bad review I have ever left for a hotel after staying in many all over the world. Very disappointing, to say the least.
8
tareq
Jul 8, 2025
·
Stayed 6 nights
Nice property. Only issue I had was the waterpark closing too early at 6pm. That made no sense to me
Nice property. Only issue I had was the waterpark closing too early at 6pm. That made no sense to me
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AI-generated summary based on recent guest reviews
10
Kami
3 weeks ago
·
Stayed 2 nights
Enjoyed the resort! Some safety updates needed, like lights in the stairs. And, if the water park stayed open later would be great! It says until 8:00pm but we asked to get out at 7:30pm. Really a bummer to not be able to utilize the pools more. Rooms were great. Breakfast was great.
Enjoyed the resort! Some safety updates needed, like lights in the stairs. And, if the water park stayed open later would be great! It says until 8:00pm but we asked to get out at 7:30pm. Really a bummer to not be able to utilize the pools more. Rooms were great. Breakfast was great.
10
kristina
3 weeks ago
·
Stayed 2 nights
This hotel is a diamond in the ruff.
This hotel is a diamond in the ruff.
8
Elizabeth
4 weeks ago
·
Stayed 1 night
Love the pool and lazy river
Love the pool and lazy river
10
Centi
4 weeks ago
·
Stayed 1 night
……………..,,,,,good I loved!!!
……………..,,,,,good I loved!!!
10
Donna
Aug 13, 2026
·
Stayed 1 night
Super clean room with comfortable beds and a very friendly staff. The property itself is under construction, so it’s a work in progress. I highly recommend a stay here.
Super clean room with comfortable beds and a very friendly staff. The property itself is under construction, so it’s a work in progress. I highly recommend a stay here.
FAQs about Hilton Phoenix Resort at the Peak
Is parking available at the property?
Yes, free self-parking is available on-site, including wheelchair accessible parking.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately USD 19.00 for adults and USD 8.75 for children.
Does the property allow pets?
Yes, pets are allowed with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features elevators, step-free entrances, wheelchair-accessible facilities including the registration desk, public areas, and rooms. There is also wheelchair-accessible parking and pool access features.
Where is the property located in relation to key landmarks?
The property is located in Camelback East, Phoenix, approximately 3.8 km (2.4 miles) from Phoenix Mountains Preserve and within a 15-minute drive of Grand Canyon University and Phoenix Convention Center.
Does the property have a swimming pool?
Yes, there are 7 outdoor swimming pools, including a lazy river and a child pool. The pools are operational year-round.
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Instant AI responses are based on hotel information
Considering this hotel for your Phoenix trip?
What do room rates usually look like at Hilton Phoenix Resort at the Peak in Phoenix?
Over the next 60–90 days, room rates at the Hilton Phoenix Resort at the Peak in Phoenix typically land around $264 a night for two guests, ranging from $241 to $281 on peak dates.
When is the best time to visit Hilton Phoenix Resort at the Peak to avoid crowds?
September is the busiest month at the Hilton Phoenix Resort at the Peak in Phoenix, while August is the quietest time to visit. If you prefer fewer people around pools and golf courses, plan travel for August or the early summer lull in June and July.
What attractions and guest types is Hilton Phoenix Resort at the Peak near and suited for?
The Hilton Phoenix Resort at the Peak in Phoenix sits near Phoenix Mountains Preserve, Biltmore Fashion Park and Lookout Mountain Golf Club, making it convenient for outdoor activities and shopping. The hotel caters well to families and couples and leans into family-friendly and spa/relaxation offerings.
Which month has the lowest rates at Hilton Phoenix Resort at the Peak?
August is the cheapest month to stay at the Hilton Phoenix Resort at the Peak in Phoenix, averaging $181 a night; February is the priciest month, averaging $361 a night.
How do Hilton Phoenix Resort at the Peak's prices compare with other Phoenix hotels nearby?
The Hilton Phoenix Resort at the Peak is cheaper than 5 of 17 comparable hotels nearby, with a typical median of $247 a night versus about $201 for its peer set in Phoenix.
How does the nightly price at Hilton Phoenix Resort at the Peak in Phoenix compare to recent weeks?
The current price at Hilton Phoenix Resort at the Peak in Phoenix is $167 per night for 2 guests, which is typical for this hotel: within 5% of its $171 average over the last 60 days. Most nights over that period fell between $149 and $273.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-14: 224.98325480731202USD
- 2026-09-15: 224.79963054391482USD
- 2026-09-16: 225.34239941381838USD
- 2026-09-17: 225.1276455261841USD
- 2026-09-18: 199.25440016015625USD
- 2026-09-19: 244.9914288025818USD
- 2026-09-20: 167.44727056979372USD
- 2026-09-21: 222.12290567276003USD
- 2026-09-22: 226.4302450091858USD
- 2026-09-23: 227.15434790414432USD
- 2026-09-24: 226.4302450091858USD
- 2026-09-25: 246.4329048152161USD
- 2026-09-26: 246.4329048152161USD
- 2026-09-27: 199.25917442623904USD
- 2026-09-28: 226.4302450091858USD
- 2026-09-29: 230.43078049383547USD
- 2026-09-30: 234.4413049411011USD
- 2026-10-01: 254.23356231234743USD
- 2026-10-02: 275.34702294882203USD
- 2026-10-03: 265.90717140124514USD
- 2026-10-04: 269.9338860718689USD
- 2026-10-05: 270.16569342654424USD
- 2026-10-06: 267.2557342060547USD
- 2026-10-07: 270.16569342654424USD
- 2026-10-08: 270.16569342654424USD
- 2026-10-09: 279.4373181592713USD
- 2026-10-10: 279.4373181592713USD
- 2026-10-11: 270.16569342654424USD
- 2026-10-12: 270.16569342654424USD
- 2026-10-13: 270.16569342654424USD
- 2026-10-14: 270.16569342654424USD
- 2026-10-15: 267.2557342060547USD
- 2026-10-16: 279.4373181592713USD
- 2026-10-17: 278.4371886924134USD
- 2026-10-18: 270.16569342654424USD
- 2026-10-19: 270.16569342654424USD
- 2026-10-20: 270.16569342654424USD
- 2026-10-21: 270.16569342654424USD
- 2026-10-22: 270.16569342654424USD
- 2026-10-23: 279.4373181592713USD
- 2026-10-24: 275.4367826746216USD
- 2026-10-25: 270.16569342654424USD
- 2026-10-26: 270.16569342654424USD
- 2026-10-27: 270.16569342654424USD
- 2026-10-28: 270.16569342654424USD
- 2026-10-29: 270.16569342654424USD
- 2026-10-30: 275.4367826746216USD
- 2026-10-31: 279.4373181592713USD
- 2026-11-01: 279.4373181592713USD
- 2026-11-02: 279.4373181592713USD
- 2026-11-03: 279.4373181592713USD
- 2026-11-04: 279.4373181592713USD
- 2026-11-05: 279.4373181592713USD
- 2026-11-06: 279.4373181592713USD
- 2026-11-07: 279.4373181592713USD
- 2026-11-08: 275.4367826746216USD
- 2026-11-09: 275.4367826746216USD
- 2026-11-10: 279.4373181592713USD
- 2026-11-11: 279.4373181592713USD
- 2026-11-12: 279.3657041680298USD
- 2026-11-13: 264.9039765384522USD
- 2026-11-14: 264.9039765384522USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Up to 4 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only. Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Guests can access their rooms with a mobile device.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
- Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
- Uncovered valet parking fee: USD 10.00 per night (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Sauna
Laundry service
Elevator / Lift
Multilingual Staff
Safe-Deposit Box
Meeting Rooms
General
Sauna
Assistive Listening Devices Available
Braille or Raised Signage
Fence Around Pool
Smoke-Free Property
Stair-Free Path to Entrance
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Registration Desk
Parking (Van) (Wheelchair Accessible)
Activities
Fitness Facilities
Child Pool
Water Park Access (free)
Full-Service Spa
Health Club
Hiking/Biking (nearby)
Lazy River
Pool Cabanas (surcharge)
Pool Sun Loungers
Pool Umbrellas
Spa Services (on site)
Terrace
Waterslide
Services
Elevator / Lift
Multilingual Staff
Safe-Deposit Box
Meeting Rooms
Laundry service
Ballroom
Luggage Storage
Express Check-In/Check-Out
24-Hour Front Desk
ATM/Banking
Banquet Hall
Concierge Services
Conference Center
Conference Space
Laundry Facilities
Porter/Bellhop
Reception Hall
Tours/Ticket Assistance
Wedding Services
Well-Lit Path to Entrance
Parking
Parking (Self) (free)
Parking (Uncovered)
Parking (Valet) (surcharge)
Internet
WiFi (surcharge)