We have stayed at this hotel on numerous occasions because it is close to our relatives whenever we visit. This is a non-exceptional hotel but it is clean and safe. The rooms are normally pretty good, except this last time we were placed in a room on the first floor that had an extremely small bathroom. So small that you had to almost step into the tub in order to shut the door to the bathroom. (In essence, the bathroom was the length of the tub/shower combination and just wide enough for one to sit on the toilet- no wider) Furthermore, for the first time ever with renting a room through Hotels.com, the price I was charged at the hotel DID NOT MATCH the price according to Hotels.com. When I asked about the discrepancy the clerk at the hotel mumbled something about an additional facility charge. However, this additional facility charge WAS disclosed on my Hotels.com bill and thus I should not have incurred any additional fees. The hotel said that they would credit this difference to my credit card on file. However, after waiting several weeks I have not received this credit. As a matter of principle, I hesitate to stay at this hotel again.
We have stayed at this hotel on numerous occasions because it is close to our relatives whenever we visit. This is a non-exceptional hotel but it is clean and safe. The rooms are normally pretty good, except this last time we were placed in a room on the first floor that had an extremely small bathroom. So small that you had to almost step into the tub in order to shut the door to the bathroom. (In essence, the bathroom was the length of the tub/shower combination and just wide enough for one to sit on the toilet- no wider) Furthermore, for the first time ever with renting a room through Hotels.com, the price I was charged at the hotel DID NOT MATCH the price according to Hotels.com. When I asked about the discrepancy the clerk at the hotel mumbled something about an additional facility charge. However, this additional facility charge WAS disclosed on my Hotels.com bill and thus I should not have incurred any additional fees. The hotel said that they would credit this difference to my credit card on file. However, after waiting several weeks I have not received this credit. As a matter of principle, I hesitate to stay at this hotel again.
