Name: Carmel Valley Ranch, in The Unbound Collection by Hyatt
Address: One Old Ranch Road, Carmel, California, United States of America, Carmel, California, US
Price range: $510–$2,004 per night
Rating: 8.83

What guests think

At Carmel Valley Ranch, in The Unbound Collection by Hyatt, travelers highlight a beautiful, sprawling ranch setting with abundant activities—golf, tennis, hiking, pools, a spa, animal encounters, and kids programs—plus a relaxed, family-friendly atmosphere.

Service feedback is mixed, with reports of slow or missed housekeeping, unresponsive phone lines, and confusing front-desk communication. Rooms are often spacious and quiet, but some guests found décor dated, mattresses too soft, and occasional maintenance or odor issues; noise from neighboring pets also came up. Food feedback is mixed—some praise tasty meals, while others cite slow restaurant service and weak vegan options—and a few felt pricing and certain fees were high; distances on the large property can add minor logistics. Expect a scenic, activity-rich resort with plenty to do, tempered by occasional service and dining trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Extensive on-site amenities include golf, tennis, hiking trails, pools (including an adults-only area) with hot tubs, a spa, kids’ camp, animal encounters, and convenient shuttles around the large property.

Related guest reviews

10

jeffrey

Oct 29, 2024

·

Stayed 2 nights

Large property and if you like golf, tennis, swimming or just quiet walks, this place is perfect.

10

Patricia

Sep 26, 2025

·

Stayed 3 nights

Beautiful grounds, golf course & tennis available

10

Annie

May 8, 2025

·

Stayed 2 nights

we loved that it was peaceful, has an adult pool, places to walk and get exercise beyond the golf course, plus many options for physical activities. We also visited the Coral which was in the most beautiful location, so cleanly and loved the variety of animals. Fun for any age. The only thing that we could complain about was the softness of the mattress. It seemed to have two imprinted bodies, so probably needs replacing.

10

Laura

Jun 25, 2023

·

Stayed 2 nights

Fun for kids and adults that have a lot of activities and they’re pool is open 24 hours with warm water we love it

10

Christine

Dec 15, 2024

·

Stayed 3 nights

The property had so many things to do from going on trails, golf, animals, a spa, big pool with a nice jacuzzi, and wonderful staff. The unfortunate thing was you could hear a dog next door dragging a leash or rolling a ball while barking at times late at night. However, the hotel can’t fully control that. Jeff was wonderful at the front desk and all the staff were very friendly.

10

Sabrina

Nov 10, 2024

·

Stayed 3 nights

Nothing short of an abundance of relaxation, play, and beauty. This resort is such a gem. The staff was very accommodating and kind. A massage at the spa was an amazing experience. The pool area and hot tub was so relaxing after a cozy fire pit wind down. Cannot wait to return!

10

Bryan

Dec 26, 2022

·

Stayed 1 night

Amazing Property. The property is vast and its amenities are plentiful. I wish we could have stayed longer.

10

Simone

Feb 13, 2024

·

Stayed 2 nights

Great for families. Unfortunately we were there during construction so no playground on site right now but it sounds like they are remodeling for something bigger and better. We are excited to return and see what it is!

8

Katherine

Jan 4, 2025

·

Stayed 3 nights

People who work here are wonderful. Kids loved the kids camp and pool. Beautiful property! Food could be better.

10

Anthony

Nov 10, 2023

·

Stayed 1 night

Stayed here with my wife and 8 month old daughter for one night on trip back home from Northern California. When you have a baby it’s not easy to feel accommodated at places you stay but this hotel resort was very welcoming to families of all ages and sizes. We loved our stay here and actually wished we could stay an extra night. The rooms were spacious and quiet. Plus the property is large enough to go for a walk and see deer and turkeys grazing. Also they have shuttles that will pick you and bring you to clubhouse if you need a lift. Highly recommended and we look forward to staying here again.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property and rooms clean, but several noted issues such as unclean balconies, spider webs, noticeable odors, and occasional maintenance shortcomings.

Related guest reviews

4

Andrii

Oct 25, 2023

·

Stayed 3 nights

A/C filled the room with bad smell Staff lost paperwork and implied I tried to avoid paying pet fee: during the check-in I told receptionist I have a dog, agreed to pay the pet fee and filled out the pet form. The next day staff was investigating dog noise and I said our dog was quiet. Staff told me I didn't pay the pet fee and I should fill out the form, when I told them I did fill it out during the check-in they continued to insist I need to fill it out and implied I was lying. They did not apologize for making a mistake until I confronted them.

2

Tracy

Sep 4, 2023

·

Stayed 2 nights

The lodge lobby was nice. Otherwise our experience was totally disappointing. Our room was false advertising. The room condition didn’t match description for the high cost we paid. The room was filled with a bad odor, and came with a dusty outdoor tub that is street-facing. We reached out to the staff, who kept us waiting for 30-45min and never got back to us. We wouldn’t want to stay in the room even if it were for free. We ended up departing the property. This experience ruined our vacation :(.

6

Sarah

Jul 7, 2024

·

Stayed 3 nights

For the price per night paid here there is not much services. We asked for housekeeping to come clean our lodge twice in the morning and the room was still not cleaned till 4:30 in the afternoon, so we gave up. Calling front desk was always busy, so the easiest way is to text message them and wait for response. The next day we specifically requested housekeeping clean our room and put away the sofa bed, came back to the room and the sofa bed was still there. Room is nice though, it is well kept and quite new in comparison to many resorts nearby. The lodge is a good size if traveling with kids, with a separate living room bedroom. We find spider webs at corners, but I guess it’s good enough given the limited services here.

10

Annie

May 8, 2025

·

Stayed 2 nights

we loved that it was peaceful, has an adult pool, places to walk and get exercise beyond the golf course, plus many options for physical activities. We also visited the Coral which was in the most beautiful location, so cleanly and loved the variety of animals. Fun for any age. The only thing that we could complain about was the softness of the mattress. It seemed to have two imprinted bodies, so probably needs replacing.

8

Ana

May 15, 2024

·

Stayed 3 nights

Good place especially for families with kids. However, the restaurant service is poor--slow, tables not ready for reservation time (even when few people, they had us wait in the lobby and then after leading us to the table they combined them in front of us while we waited in between diners/other tables). Room Service had to come twice because they 'forgot' part of the order. Basically, the kitchen needs work! The maintenance of the room balcony areas were not clean. The buildings needed noticeable repainting. The public areas were in good shape. Shuttle services were fine. It's still a nice place to visit with lots to do, but I'm afraid it seems to be going a little down.

10

Wesley

Nov 30, 2023

·

Stayed 3 nights

This was our second time staying at this resort, and it was just as stunning as I remembered. Absolutely beautiful property with wonderful rooms and helpful staff. My only small gripe would be that some of the outlets in our room didn’t work, and the headboard light was not working for some reason as well. Overall another amazing stay. You won’t regret vacationing here!

10

Steven

Aug 2, 2024

·

Stayed 2 nights

The property was very nice. The garbage smell behind the lodge was noticeable when crossing the bridge.

10

Shilu

Mar 25, 2024

·

Stayed 1 night

Highly recommended!! The room is clean and spacious. However the pet fee is a bit high and it didn't show the cost when I reserved the room.

10

Sandy

Aug 1, 2024

·

Stayed 2 nights

Very clean hotel and very nice staff!

6

Yoon Sung

May 29, 2023

·

Stayed 2 nights

Room was not clean and not prepared throughout

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AI-generated summary based on recent guest reviews

Rooms

Rooms are frequently described as spacious, quiet, and cozy, with some suites offering features like deck tubs; others report dated décor, very soft or worn mattresses, and sporadic maintenance problems or pet noise.

Related guest reviews

10

Jessica

Dec 11, 2025

·

Stayed 2 nights

This place is beautiful and everything about it was amazing. The staff are all 100% welcoming and helpful, the rooms are so cozy and the resturant had the best food

6

Sarah

Jul 7, 2024

·

Stayed 3 nights

For the price per night paid here there is not much services. We asked for housekeeping to come clean our lodge twice in the morning and the room was still not cleaned till 4:30 in the afternoon, so we gave up. Calling front desk was always busy, so the easiest way is to text message them and wait for response. The next day we specifically requested housekeeping clean our room and put away the sofa bed, came back to the room and the sofa bed was still there. Room is nice though, it is well kept and quite new in comparison to many resorts nearby. The lodge is a good size if traveling with kids, with a separate living room bedroom. We find spider webs at corners, but I guess it’s good enough given the limited services here.

10

Annie

May 8, 2025

·

Stayed 2 nights

we loved that it was peaceful, has an adult pool, places to walk and get exercise beyond the golf course, plus many options for physical activities. We also visited the Coral which was in the most beautiful location, so cleanly and loved the variety of animals. Fun for any age. The only thing that we could complain about was the softness of the mattress. It seemed to have two imprinted bodies, so probably needs replacing.

4

Hui

Jun 8, 2025

·

Stayed 1 night

The outdoors of this place is impeccable. But I wish the services and the rooms matched that. It took us more than an hour to get a crib since the first one didn’t work, and front desk staff constantly forget about things. Room conditions are ok but bed is far away from 4 star quality.

10

Wesley

Nov 30, 2023

·

Stayed 3 nights

This was our second time staying at this resort, and it was just as stunning as I remembered. Absolutely beautiful property with wonderful rooms and helpful staff. My only small gripe would be that some of the outlets in our room didn’t work, and the headboard light was not working for some reason as well. Overall another amazing stay. You won’t regret vacationing here!

10

Sophia

Apr 10, 2024

·

Stayed 2 nights

The deck bath tub was amazing. The staff is great.

10

Shilu

Mar 25, 2024

·

Stayed 1 night

Highly recommended!! The room is clean and spacious. However the pet fee is a bit high and it didn't show the cost when I reserved the room.

6

David

Dec 12, 2022

·

Stayed 2 nights

room had a water leak, staff was slow to repsond.

2

Lauren

Apr 7, 2024

·

Stayed 1 night

One of the worst customer service experiences I e had. Over and over I found the front desk to be unhelpful, unsympathetic, dismissive and unkind. They gave incomplete communication time and time which resulted in hours of wasted time. Waiting for rides, waiting for rooms, ect. The property is insanely dated for the price. The rooms have 90s furniture and most rooms don’t have views. Save yourself time and frustration and book elsewhere. The grounds however are lovely.

10

Anthony

Nov 10, 2023

·

Stayed 1 night

Stayed here with my wife and 8 month old daughter for one night on trip back home from Northern California. When you have a baby it’s not easy to feel accommodated at places you stay but this hotel resort was very welcoming to families of all ages and sizes. We loved our stay here and actually wished we could stay an extra night. The rooms were spacious and quiet. Plus the property is large enough to go for a walk and see deer and turkeys grazing. Also they have shuttles that will pick you and bring you to clubhouse if you need a lift. Highly recommended and we look forward to staying here again.

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly and accommodating, but several reviews cite slow or missed housekeeping, poor phone responsiveness, and confusing front-desk communication; one guest also noted limited bell assistance.

Related guest reviews

4

Andrii

Oct 25, 2023

·

Stayed 3 nights

A/C filled the room with bad smell Staff lost paperwork and implied I tried to avoid paying pet fee: during the check-in I told receptionist I have a dog, agreed to pay the pet fee and filled out the pet form. The next day staff was investigating dog noise and I said our dog was quiet. Staff told me I didn't pay the pet fee and I should fill out the form, when I told them I did fill it out during the check-in they continued to insist I need to fill it out and implied I was lying. They did not apologize for making a mistake until I confronted them.

2

Miriam

Apr 12, 2024

·

Stayed 3 nights

Do not book over the phone; unless you want to be disappointed! Staff was disoriented about the property and gave us wrong information which was very uncomfortable & hard to understand. I’m thinking most people work part-time as no-one knows what is going on!

10

Jessica

Dec 11, 2025

·

Stayed 2 nights

This place is beautiful and everything about it was amazing. The staff are all 100% welcoming and helpful, the rooms are so cozy and the resturant had the best food

4

Victor

Nov 26, 2023

·

Stayed 1 night

To the restaurant: please don't serve the same vegan dish under two menu headings (cabbage, mushroom.) The vegan pasta was gross. Please up your game here I can spend this much money in SF for easily better vegan food at Shizen or similar. Also, no one in any department on the property answers the phone. Seriously. In room dining, guest services, activities, 10 calls each no answer.

4

Hui

Jun 8, 2025

·

Stayed 1 night

The outdoors of this place is impeccable. But I wish the services and the rooms matched that. It took us more than an hour to get a crib since the first one didn’t work, and front desk staff constantly forget about things. Room conditions are ok but bed is far away from 4 star quality.

10

Christine

Dec 15, 2024

·

Stayed 3 nights

The property had so many things to do from going on trails, golf, animals, a spa, big pool with a nice jacuzzi, and wonderful staff. The unfortunate thing was you could hear a dog next door dragging a leash or rolling a ball while barking at times late at night. However, the hotel can’t fully control that. Jeff was wonderful at the front desk and all the staff were very friendly.

6

David

Dec 12, 2022

·

Stayed 2 nights

room had a water leak, staff was slow to repsond.

2

Lauren

Apr 7, 2024

·

Stayed 1 night

One of the worst customer service experiences I e had. Over and over I found the front desk to be unhelpful, unsympathetic, dismissive and unkind. They gave incomplete communication time and time which resulted in hours of wasted time. Waiting for rides, waiting for rooms, ect. The property is insanely dated for the price. The rooms have 90s furniture and most rooms don’t have views. Save yourself time and frustration and book elsewhere. The grounds however are lovely.

8

Katherine

Jan 4, 2025

·

Stayed 3 nights

People who work here are wonderful. Kids loved the kids camp and pool. Beautiful property! Food could be better.

8

Kyle

Sep 19, 2025

·

Stayed 1 night

Not happy they expected us to bring our bags from the room to the bell desk. What’s the point of bellmen then? It would have taken 3 trips.

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AI-generated summary based on recent guest reviews

Location

Scenic, peaceful ranch setting with wildlife and views; the property is sprawling, so reaching some pools or areas may require shuttles or a short drive.

Related guest reviews

10

Melani

Nov 10, 2024

·

Stayed 1 night

Lovely property, relaxing ambiance

10

jeffrey

Oct 29, 2024

·

Stayed 2 nights

Large property and if you like golf, tennis, swimming or just quiet walks, this place is perfect.

10

Annie

May 8, 2025

·

Stayed 2 nights

we loved that it was peaceful, has an adult pool, places to walk and get exercise beyond the golf course, plus many options for physical activities. We also visited the Coral which was in the most beautiful location, so cleanly and loved the variety of animals. Fun for any age. The only thing that we could complain about was the softness of the mattress. It seemed to have two imprinted bodies, so probably needs replacing.

10

Anthony

Sep 23, 2023

·

Stayed 2 nights

Great location all around with fantastic service, beautiful room and just great people

10

Steven

Aug 2, 2024

·

Stayed 2 nights

The property was very nice. The garbage smell behind the lodge was noticeable when crossing the bridge.

10

Edward

Jul 5, 2025

·

Stayed 2 nights

Beautiful property in an idyllic location. Family friendly. Pet friendly.

8

Barbara

Dec 15, 2023

·

Stayed 2 nights

Always spectacular. The oak trees, vineyards, lavender.

10

Bryan

Dec 26, 2022

·

Stayed 1 night

Amazing Property. The property is vast and its amenities are plentiful. I wish we could have stayed longer.

10

Anthony

Nov 10, 2023

·

Stayed 1 night

Stayed here with my wife and 8 month old daughter for one night on trip back home from Northern California. When you have a baby it’s not easy to feel accommodated at places you stay but this hotel resort was very welcoming to families of all ages and sizes. We loved our stay here and actually wished we could stay an extra night. The rooms were spacious and quiet. Plus the property is large enough to go for a walk and see deer and turkeys grazing. Also they have shuttles that will pick you and bring you to clubhouse if you need a lift. Highly recommended and we look forward to staying here again.

10

Ping

Oct 25, 2022

·

Stayed 2 nights

We really enjoyed our stay. We were there to celebrate my husband's birthday and they sure made us feel special with welcome treat & champagne. We had fun hiking on the premise and visiting the little farm for a meet & greet with the animals. The only downside I'd say is that the pool that allows children is 2 minute car ride away. We didn't end up going to the pool as logistics would be too much hassle with our toddler. Regardless, we're very happy with our stay!

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AI-generated summary based on recent guest reviews

Dining

Opinions vary: several guests praised tasty meals, while some reported slow restaurant service, missing room-service items, and disappointing vegan options.

Related guest reviews

10

Jessica

Dec 11, 2025

·

Stayed 2 nights

This place is beautiful and everything about it was amazing. The staff are all 100% welcoming and helpful, the rooms are so cozy and the resturant had the best food

4

Victor

Nov 26, 2023

·

Stayed 1 night

To the restaurant: please don't serve the same vegan dish under two menu headings (cabbage, mushroom.) The vegan pasta was gross. Please up your game here I can spend this much money in SF for easily better vegan food at Shizen or similar. Also, no one in any department on the property answers the phone. Seriously. In room dining, guest services, activities, 10 calls each no answer.

8

Ana

May 15, 2024

·

Stayed 3 nights

Good place especially for families with kids. However, the restaurant service is poor--slow, tables not ready for reservation time (even when few people, they had us wait in the lobby and then after leading us to the table they combined them in front of us while we waited in between diners/other tables). Room Service had to come twice because they 'forgot' part of the order. Basically, the kitchen needs work! The maintenance of the room balcony areas were not clean. The buildings needed noticeable repainting. The public areas were in good shape. Shuttle services were fine. It's still a nice place to visit with lots to do, but I'm afraid it seems to be going a little down.

10

Nairobi

Apr 18, 2023

·

Stayed 2 nights

This property was absolutely beautiful. The staff was great, the food was amazing, the room was lovely. I brought my wife there for her birthday. She wanted a relaxing, stress free getaway and this place checked all the boxes. Can’t wait to go back.

10

Kathy

Mar 20, 2023

·

Stayed 2 nights

Great place, awesome food, friendly staff.

8

Katherine

Jan 4, 2025

·

Stayed 3 nights

People who work here are wonderful. Kids loved the kids camp and pool. Beautiful property! Food could be better.

10

Consuelo

Oct 28, 2024

·

Stayed 4 nights

The property is beautiful. The market should have extended hours. We asked for a crib and told us it was ready in the room and it was not. The food was delicious at the golf court and in the lodge.

8

MANAS

Dec 31, 2023

·

Stayed 3 nights

Very nice property for family with kids. Sports ( Golf, Tennis, Pickleball, Swimming, Hiking) facility is fantastic. Good dining options around the facility.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$508
February	$637
March	$580
April	$804
May	$940
June	$954
July	$1,054
August	$1,123
September	$867
October	$790
November	$728
December	$585

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $744	15 $740	16 $771	17 $802	18	19
20 $550	21 $997	22 $1,323	23 $731	24	25 $1,177	26
27 $559	28 $559	29 $949	30 $559

Su	Mo	Tu	We	Th	Fr	Sa
				1 $748	2 $1,880	3 $1,163
4 $591	5	6 $1,210	7 $1,210	8 $532	9 $1,465	10
11 $562	12 $838	13 $2,004	14 $1,219	15	16 $916	17 $1,472
18 $902	19 $590	20 $696	21 $608	22 $513	23 $1,232	24 $1,694
25 $660	26 $1,210	27 $1,210	28 $1,212	29 $510	30 $854	31 $881

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite (2 Double Beds with Sofa Bed, Ranch)

Studio, 1 King Bed (Vineyard Oak)

Suite, 1 King Bed (Hilltop Ranch, Accessible. Tub, Outdoor Tub)

Studio, 1 King Bed, Accessible (Vineyard Oak, with Shower)

Suite (Estate)

Suite, 2 Bedrooms (Carmel Family)

Studio, 1 King Bed (Vineyard Oak with Outdoor Tub)

Studio, 1 King Bed with Sofa Bed (Santa Lucia)

Suite, 1 King Bed with Sofa Bed (Ranch)

Suite, 1 King Bed with Sofa Bed (Hilltop Ranch with Outdoor Tub)

Suite, 2 Bedrooms (Carmel King)

Suite, Accessible (2 Double Beds with Sofa Bed, Ranch)

Studio, 1 King Bed with Sofa Bed (Santa Lucia with Shower)

Suite, 2 Bedrooms (Live Oak)

Suite (Vineyard)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Carmel Valley Ranch, in The Unbound Collection by Hyatt

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Prices for upcoming dates