Name: Kellogg West Conference Center and Hotel
Address: 3801 W Temple Ave, Building 76, Pomona, California, United States of America, Pomona, California, US
Rating: 7.5

What guests think

Kellogg West Conference Center and Hotel sits on the Cal Poly Pomona campus in a quiet, wooded setting, drawing praise for its friendly staff and convenience for campus visits, though guest experiences vary across different parts of the stay.

Reviews frequently mention clean rooms, but a number report issues like insects, stained linens, dust or mildew, and missed housekeeping. The pool and fitness center are often closed for renovation, and on-site dining is limited or unavailable, so guests commonly look off-site for meals. Rooms offer comfortable beds and tree views, yet several guests note older décor, intermittent HVAC or hot-water problems, thin walls, and occasional TV or Wi-Fi frustrations. Expect a peaceful, campus-based stay that suits CPP visits if you can accept aging facilities and temporary closures.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note the pool and fitness center closed for renovation, with some construction disruption. Parking is generally easy.

Related guest reviews

2

Stephanie

May 17, 2024

·

Stayed 1 night

The pool is closed which we were not told and would not have booked

6

Robert

Aug 21, 2024

·

Stayed 3 nights

The property is under going major renovation and we got to experience that noise at 6:00am in the morning. If the hotel will remain open during renovation, they should be clear to the guest about this.

10

Angel

Oct 12, 2025

·

Stayed 1 night

Great staff, quiet place, easy parking. Perfect

8

Louise

Nov 11, 2024

·

This is a great place to stay if you are visiting Cal Poly Pomona. A portion of the property including the rec facilities is being renovated. It is nice & quiet over the weekend. The Sugar Rush Cafe, a 5 min drive away, is tecommended for breakfast.

2

Teresa

Sep 21, 2025

·

Stayed 1 night

There was not any indication that the pool was under construction—including the front desk and hallways. The only way we found out is while trying to start our four nights of swimming for many reasons—the door was locked with a small sign that said ‘construction.’

6

Bart

Jun 22, 2025

·

Stayed 2 nights

The hotel was under renovation and the pool was not useable. We did not know this when we booked the room

10

kathleen

Sep 6, 2025

·

Stayed 2 nights

Friendly staff. Clean rooms. Right on campus. Love all the trees. As of now, the rooms are not the updated rooms and the pool & fitness center are closed for renovation.

2

Erin

Jun 14, 2024

·

Stayed 2 nights

We booked to stay here months in advance. When I called the week of our arrival to ask a few questions, they finally let me know the pool wasn’t in service, and that under construction until the end of the year. Poor communication on their part!

8

Rachel

Aug 26, 2025

·

Stayed 1 night

Convenient for school but in the midst of construction

6

Elwood

Jul 7, 2025

·

Stayed 3 nights

I requested an accessible room, but the access was inaccessible. The level path was no where near parking. Also even though they recycle water, having to run the water for 10 to 15 minutes to get hot water was not pleasant. The staff was wonderful, the setting beautiful, but I was not aware the area where the beautiful pool and Jacuzzi pictured were was under construction. Dreams of a lovely soak in the spa didn't happen. As an alumni of Cal Poly, I know you can do better.

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Cleanliness

Many guests found rooms clean, but several reported issues such as insects, stained linens, dust or mildew, and lapses in housekeeping. Overall cleanliness feels inconsistent.

Related guest reviews

4

Robert

Aug 24, 2025

·

Stayed 2 nights

I have stayed here several times because our daughter is attending Cal Poly and it's very convenient. Although the staff is generally good, the condition of the property is not. I understand it's old and I can deal with that. What I have an issue with is the cleanliness of the rooms. The last time I stayed there the sheets were stained. Ants and other insects were in the room... gross! The property has great potential but needs a full remodel and a fine tuning of room cleaning. Also, if you're an out of state parent paying top dollar tuition, shouldn't there be a hotel discount? Little things to take it to the next level...

10

Joe

Jul 7, 2025

·

Stayed 1 night

This hotel was very nice and very clean. I felt safe and comfortable the entire time.

6

Tina

Jul 13, 2025

·

Stayed 4 nights

Bugs in the shower, cockroaches near entrance of buildings, but friendly staff.

10

Mia

Sep 29, 2025

·

Stayed 1 night

Very friendly check in staff and clean room!

10

Kimberly

Dec 15, 2025

·

Stayed 2 nights

Wonderful, clean, awesome balcony, beautiful area feel like you’re in the woods. Super friendly staff.

8

Narae

Jul 27, 2025

·

Stayed 3 nights

We stayed at 241. All clean and staffs are super nice. There were some ants and spiders in the room but it was okay overall.

10

Sandra

Oct 20, 2025

·

Stayed 1 night

Front desk was friendly and hospitable. Room was clean and serene. View of the woods. Very safe area. Will come back again.

6

Victoria

May 3, 2025

·

Stayed 1 night

room was not clean and very dated. staff did not provide accurate directions to my room.

4

Tamara

Aug 5, 2024

·

Stayed 5 nights

The only good thing about this property was that it was quiet. On the other hand, the rooms were old. The carpets were dirty. The Shower didn’t have good pressure. It took 15 minutes to get hot water. The air conditioning wasn’t working well. The property offered Pool and it was under repairs in the middle of the of summer. Overall, too much money for the room, The property has to modernize to be able to charge as much as they charging.

6

Marissa

Aug 25, 2025

·

Stayed 2 nights

My room was filled with spider webs on ceiling. The restroom sink was dusty

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Rooms

Rooms offer comfortable beds, balconies, and tree views, but the property feels older. Some guests mention HVAC or hot-water problems, small showers, thin walls, and occasional TV or Wi-Fi issues.

Related guest reviews

6

Chris

Aug 20, 2025

·

Stayed 3 nights

Older facilities, but nice rooms overall. Beds were quite comfortable. The carpets in the rooms are a little on the funky side, but not offensively so. Staffed by students, some of whom were terrific - attentive, kind, conscientious - but others were truly clueless and seemed not really to care much about guests

10

Matthew

Dec 8, 2024

·

Stayed 1 night

The showers were to small

6

Vanessa

Feb 14, 2025

·

Stayed 1 night

It's a beautiful area and the staff was AMAZING and honestly the best part of our stay. The room itself was clean and in good condition but the bathroom door was dreadful. Whoever thought a barn door style would be the best option should be fired. There was a massive gap and the door never closed all the way....so you could basically hear everything. Also, it's not a quiet door and when closed at 3 am for privacy, it sounds like someone is trying to get into your room. That door gets 1 out of 5 stars. Another thing the property should maybe consider is to not have rooms where it can take up to 10 minutes for hot water to be present. Our initial room was one of these rooms but luckily we were able to switch.

10

Olena

Aug 11, 2025

·

Stayed 1 night

The beds are really comfortable. AC is very quiet and works really well. Very convenient short walk to the CPP campus.

4

SIEW JEAN

Apr 23, 2025

·

Stayed 1 night

old and outdated

6

Wendy

Apr 5, 2024

·

Stayed 1 night

Quiet and convenient to Cal Poly campus, but older property meant there was some issues. The heating fan made a high pitched ringing noise all night, and the heater didn’t actually seem to be working - we couldn’t get the room warmer than 64 degrees despite setting the thermostat at 72. It was a cold night and the beds only have a sheet and super thin comforter (luckily found an extra blanket in the closet). Took about 5 minutes before getting any hot water in the shower.

8

Susanne

Jun 20, 2023

·

Stayed 1 night

Comfy beds and quiet area. A little out of the way. Checkout was at noon which was nice. The only negative is that our bathroom had no door at all and the AC was just forced air. No way to control the air temp. Only the flow of the air.

2

David

Nov 18, 2024

·

Stayed 1 night

Expedia had a glitch and resulted in the property wanting to double charge me. Room was in an un lit area of the property, lack of parking and parking area was very dark with little light. Lack of modern appliances and room set-up. Room had connected balcony with room next door and also inside the room had a shared door with the room. Many pests insect wise were in the room and the bed was very uncomfortable. Only basic cable was available and the smart tv didn't have the wifi on the property connected. Was not provided wifi information and lack of trash cans on entire property. Property claims to be a hotel but it is in fact motel style with rooms outside not kept inside. stairs for rooms very steep.

4

Tamara

Aug 5, 2024

·

Stayed 5 nights

The only good thing about this property was that it was quiet. On the other hand, the rooms were old. The carpets were dirty. The Shower didn’t have good pressure. It took 15 minutes to get hot water. The air conditioning wasn’t working well. The property offered Pool and it was under repairs in the middle of the of summer. Overall, too much money for the room, The property has to modernize to be able to charge as much as they charging.

6

Michael

May 1, 2025

·

Stayed 1 night

Reception great, location of room at night hard to find. Balcony had no view due to large over grown bushes in front of it. Tv had issues with little channels and I was told it would be fixed the next day.

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Service

Staff are widely described as friendly and helpful, with smooth check-ins. A few reviews cite limited staffing late, poor communication about closures, or key-card issues that were hard to resolve.

Related guest reviews

10

Scott

Dec 16, 2025

·

Stayed 1 night

Evan at the front desk was kind and friendly….at 1am!! Cool place.

6

Chris

Aug 20, 2025

·

Stayed 3 nights

Older facilities, but nice rooms overall. Beds were quite comfortable. The carpets in the rooms are a little on the funky side, but not offensively so. Staffed by students, some of whom were terrific - attentive, kind, conscientious - but others were truly clueless and seemed not really to care much about guests

10

Angel

Oct 12, 2025

·

Stayed 1 night

Great staff, quiet place, easy parking. Perfect

10

Megan

Dec 13, 2025

·

Stayed 1 night

The front desk staff were very friendly and efficient. The room was clean I noticed the lower level of Woodside no longer smelled musty. Looking forward to staying at one of the renovated rooms when they open.

10

Carol

Nov 17, 2024

·

Stayed 1 night

Our check in staff member was EXCELLENT. He showed a real pride of responsibility, thorough and pleasant. We will be back. Thank you

6

Murtuza

Jul 25, 2024

·

Stayed 2 nights

Good quiet place. Clean rooms, but a bit old. No one at the reception after 6 pm.

10

Lee

Jun 21, 2024

·

Stayed 2 nights

Staff was so helpful with my broken toe. Really accommodating

10

Mia

Sep 29, 2025

·

Stayed 1 night

Very friendly check in staff and clean room!

2

Erin

Jun 14, 2024

·

Stayed 2 nights

We booked to stay here months in advance. When I called the week of our arrival to ask a few questions, they finally let me know the pool wasn’t in service, and that under construction until the end of the year. Poor communication on their part!

2

Henry

Mar 26, 2025

·

Stayed 1 night

First. NO pool! But not for me to complain. Now the reason to complain is because I had packed my belongings for an early exit to get in front of your heavy LA traffic morning rush. As I packed my first half and went to load my truck I was locked out my room for room card not working. No biggie til I realized not one person was available to help me get in my room. Had to sleep in my car while I paid for a room. Attempted to call over 4/5 times and called the line extension #2222 and not a soul to help. I paid for no access after the lock out. Had the worst experience because I was unable to access any person to help with a new card. Why? Why is it so hard to access a rep to help w a faulty card that is supposed be tested before they give them. Not only did I sleep in my car. I needed my second half of items that were in the room locked but I missed my nearly meeting at work and was unable to get to my job and meeting. I was told to just take the day off. Feel this hotel needs a solution for this problem but neglected to give me the answer. I was told refund of the night and full stay are good cards from the beginning bbb.

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Location

On the Cal Poly Pomona campus in a peaceful, wooded area; ideal for campus events and visits. Some note it can be hard to find and remote without a car, though major roads and restaurants are a short drive.

Related guest reviews

10

Melissa

Jun 18, 2025

·

Stayed 1 night

Convenient to CPP, short Drive to restaurants, easy freeway access, very quiet!

10

Alison

Aug 21, 2025

·

Stayed 1 night

Neat hotel property located on Cal Poly Pomona Campus. Clean, private and peaceful.

10

Roman

Nov 10, 2024

·

Stayed 1 night

Place is a little hard to find, but once you do you will appreciate the peace and quiet. Staff is very friendly and helpful.

8

Richard

Jun 16, 2023

·

Stayed 2 nights

Classes were not in session so the area was deserted.

10

Dany

Aug 21, 2025

·

Stayed 4 nights

Great, close to the university

8

Nelson

May 20, 2025

·

Stayed 2 nights

Convenient location to assist move-out of dorm. Prepaid for stay but was charged a balance upon check-in. Rectified the confusion next day as balance due was incorrect.

10

Edith

Aug 11, 2025

·

Stayed 4 nights

Beautiful location

10

Chris

Mar 19, 2025

·

Stayed 1 night

Great location on the Cal Poly Pomona campus

10

Vanda

Jun 19, 2025

·

Stayed 2 nights

On campus, convenient location for CPP orientation and visits

4

Shauna

Jun 11, 2024

·

This property is on a beautiful campus but while we stayed there it was a ghost town. the staff was limited and their was no housekeeping service. The advertised pool was closed. the restaurant was closed. As soon as i got off the elevator there was a sign warning about asbestos. the water fountains were not usable. The grounds were lovely and the students on the front desk were nice but this was not an appropriate place to stay It is far away from stores and food vendors. you must uber everywhere and the facilities mentioned were not available. even the wifi wouldnt work and you would have to ask everyday for a passcode.

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Dining

On-site dining and breakfast are limited or closed at times, so guests often rely on nearby cafes or off-site options. When the university is closed, food options on campus are minimal.

Related guest reviews

10

Qing

Apr 10, 2024

·

Nice quiet resort like property on cpp campus having all the food options in various school cafes. Morning coffee sitting on the balcony next to the trees on a small hill watching birds doing their early runnings. It was probably built in the nineties. But is kept clean and comfortable. Shower has incredible water pressure out of pipe probably built before the environmental conversation time. Stay once to appreciate what it offers.

6

Gabriella

Sep 4, 2023

·

Stayed 5 nights

Positive: the staff, students from Cal Poly, were all very friendly and super helpful. Negative: the hotel is really inconvenient without a car, there is no breakfast, dining facility or laundry, and a leak sprung in the roof of my room (the staff moved me quickly but didn't seem surprised).

8

Louise

Nov 11, 2024

·

This is a great place to stay if you are visiting Cal Poly Pomona. A portion of the property including the rec facilities is being renovated. It is nice & quiet over the weekend. The Sugar Rush Cafe, a 5 min drive away, is tecommended for breakfast.

6

Irma

Apr 29, 2024

·

Stayed 3 nights

There was mold and mildew in our room and we had to move to a different room. No dinning campus food, we had to uber to dinning. I liked the grounds around the campus. Food provided by the hotel for the training was mediocre.

4

Guy

Dec 19, 2023

·

Stayed 2 nights

Part of university, which was closed at the time I visited, no food available besides vending machines. No restaurants close by, must have a car. Sheets were stained, no hot water in shower. Staff tried to make right, but not a business level facility.

8

Richard

Jun 16, 2023

·

Stayed 2 nights

Classes were not in session so the area was deserted.

4

Shauna

Jun 11, 2024

·

This property is on a beautiful campus but while we stayed there it was a ghost town. the staff was limited and their was no housekeeping service. The advertised pool was closed. the restaurant was closed. As soon as i got off the elevator there was a sign warning about asbestos. the water fountains were not usable. The grounds were lovely and the students on the front desk were nice but this was not an appropriate place to stay It is far away from stores and food vendors. you must uber everywhere and the facilities mentioned were not available. even the wifi wouldnt work and you would have to ask everyday for a passcode.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$113
March	$118
April	$128
May	$134
June	$123
July	$124
August	$126
September	$135
October	$139
November	$140
December	$125

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About this property

Location

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Good

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What guests think

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